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Remanufactured Chairs

Remanufactured Office Chairs

Steelcase V2 Leap Chairs

V2 Leap - Black Frame

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V1 Leap Highback *Custom Fabric*

Herman Miller Aeron Chairs

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Aeron - Size C

Other Steelcase Chairs

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Steelcase Amia w/ *Custom Fabric*

Steelcase V1 Think - Black Frame

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Steelcase Criterion

Steelcase Uno

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Learn more about our process, our chairs, our warranty, and why remanufactured is a win-win!

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Custom Fabric Solutions

Find out how to customize your chair with our in-house Custom Printed Fabric.

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Steelcase V2 Leap Chair

Learn about our best selling chair - the Steelcase V2 Leap & why we think it's the best chair made today!

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ErgomatIQ Electric Height Adjustable Desk

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Heavy Duty Made in USA Chair Mat

Home Office Video Call Backdrops

Aluminum Plexiglass Brackets

WFH Bundles

Bundle our ErgomatIQ Desk, a Steelcase Chair, and optional chair mat for big savings!

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ErogmatIQ Desk

Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. Made in USA.

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Remanufactured Chairs

Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns!

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Plexiglass Barrier Brackets

Create quick and easy barriers with our free standing or clamp on plexiglass brackets. Made in USA.

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Remanufactured Steelcase V2 Leap

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Herman Miller Aeron Replacement Seat Pan Seat Mesh Assembly 0001

Herman Miller Aeron Replacement Seat Pan Seat Mesh Assembly 0006

Replacement Seat for Herman Miller Aeron Size B

$219.00

Crandall-Office-Herman-Miller-Aeron-Refresh-Kit-0001

Crandall-Office-Herman-Miller-Aeron-Refresh-Kit-0002

Herman Miller Aeron Chair Refresh Kit

$159.99

Crandall Office Furniture Aftermarket Herman Miller Aeron Lumbar Pad 001

Crandall Office Furniture Aftermarket Herman Miller Aeron Lumbar Pad 002

Herman Miller Aeron Size B Lumbar Pad

Rated 5.00 out of 5

$24.99

Crandall Office Furniture Aftermarket Herman Miller Equa 1 Gas Cylinder Conversion Kit 0001

Crandall Office Furniture Aftermarket Herman Miller Equa 1 Gas Cylinder Conversion Kit 0002

Equa 1 Gas Cylinder Conversion Kit

$74.99

Crandall Office Furniture Aftermarket Herman Miller Equa 2 Gas Cylinder Conversion Kit 0001

Crandall Office Furniture Aftermarket Herman Miller Equa 2 Gas Cylinder Conversion Kit 0002

Equa 2 Gas Cylinder Conversion Kit

$74.99

Crandall Office Furniture Aftermarket 20" Office Chair Stool Chrome Foot Ring 0001

Crandall Office Furniture Aftermarket 20" Office Chair Stool Chrome Foot Ring 0002

20″ Chrome Office Chair Stool Foot Ring

$57.99

Crandall-Office-Herman-Miller-Ergon-Base-Kit

Herman Miller Ergon Chair Base Kit

$149.99

Crandall Office Furniture Aftermarket Herman Miller Ergon Swivel Tilt Mechanism 0001

Crandall Office Furniture Aftermarket Herman Miller Ergon Swivel Tilt Mechanism 0002

Herman Miller Ergon Tilt Mechanism

$79.99

Crandall Office Furniture Aftermarket Steelcase 462 Leap V2 Arm Underlays 0001

Crandall Office Furniture Aftermarket Steelcase 462 Leap V2 Arm Underlays 0002

Steelcase 462 Leap V2 Arm Underlays

$19.99

Crandall Office Furniture Aftermarket Steelcase 462 Leap V2 Tension Knob Cover Cap 0001

Crandall Office Furniture Aftermarket Steelcase 462 Leap V2 Tension Knob Cover Cap 0002

Steelcase 462 Leap V2 Tension Knob Cover

$19.99

Crandall Office Furniture Aftermarket Steelcase 462 Leap V1 Tension Knob Cover Cap 0001

Crandall Office Furniture Aftermarket Steelcase 462 Leap V1 Tension Knob Cover Cap 0002

Steelcase 462 Leap V1 Tension Knob Cover

$19.99

Crandall Office Furniture Aftermarket Steelcase 465 Think V1 Arm Underlays 0001

Crandall Office Furniture Aftermarket Steelcase 465 Think V1 Arm Underlays 0002

Steelcase 465 Think V1 Arm Underlays

$19.99

Crandall Office Furniture Aftermarket Steelcase 482 Amia Arm Underlays 0001

Crandall Office Furniture Aftermarket Steelcase 482 Amia Arm Underlays 0002

Steelcase 482 Amia Arm Underlays

$19.99

Crandall Office Furniture Aftermarket 28 inch Nylon Office hair Base 0001

Crandall Office Furniture Aftermarket 28 inch Nylon Office hair Base 0002

28″ Nylon Office Chair Base

Rated 5.00 out of 5

$49.99

Crandall Office Furniture Aftermarket Office Chair Gas Cylinder Cover Can 0001

Crandall Office Furniture Aftermarket Office Chair Gas Cylinder Cover Can 0002

Nylon Gas Cylinder Cover Can

$13.99

Crandall Office Furniture Aftermarket Polished Aluminum Chair Base 0001

Crandall Office Furniture Aftermarket Polished Aluminum Chair Base 0002

Polished Aluminum Chair Base

$59.99

Office-Chair-Gas-Cylinder-Bearing-Kit-0001

Office-Chair-Gas-Cylinder-Bearing-Kit-0002

Gas Cylinder Bearing Kit

Rated 5.00 out of 5

$9.99

Crandall Office Furniture Aftermarket Steelcase Criterion W Arm Pad Underlay 001

Crandall Office Furniture Aftermarket Steelcase Criterion W Arm Pad Underlay 002

Steelcase 453 Criterion W-Arm Underlay Kit

Rated 4.00 out of 5

$14.99

Crandall Office Furniture Aftermarket Steelcase Criterion H Arm Pad Underlay 001

Crandall Office Furniture Aftermarket Steelcase Criterion H Arm Pad Underlay 002

Steelcase 453 Criterion H-Arm Underlay Kit

$14.99

Crandall Office Furniture Aftermarket Office Chair Gas Cylinder Bearing Kit - Steelcase Lock Ring Style 0001

Crandall Office Furniture Aftermarket Office Chair Gas Cylinder Bearing Kit - Steelcase Lock Ring Style 0002

Gas Cylinder Bearing Kit – Steelcase Lock Ring Style

Rated 5.00 out of 5

$10.99

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

5.0

Based on 401 reviews

Crandall Office Furniture, Inc.

5.0

Avikam Agur

21:17 16 Jan 21

Ordered Herman-Miller's Aeron refactored chair. The product was delivered right on time. It was shipped in a big box so most of the parts were already assembled and the installation was minimal. The item itself is very comfortable, and feels high quality.I wish I have found out about this company sooner, they are an order of magnitude better than their competitors, in fulfillment and very importantly in communication.

Alan Harris

22:10 15 Jan 21

I ordered a Leap V2 and am impressed by the chair and the complete experience from order to delivery. Crandall has a great environmental friendly model for processing remanufactured office chairs, fair prices, quality workmanship and responsive customer service. I would not hesitate to recommend purchasing an office chair from this company!

Justin Younger

05:13 15 Jan 21

AMAZING support and service with really well done refurbishment of top tier office chairs. I appreciate the informative videos on how they refurb the chairs and how to replace parts on chairs. I admire the environmental/green aspects of giving a perfectly fine chair a second home as well. Highly recommend it for the quality, price, and service.

Seth Archer

22:30 12 Jan 21

We had been looking into purchasing an up cycled version of the Aeron chair for some time, a daunting task given the grey market surrounding the high priced commodities. Crandall was the first company that didn't try and hide the fact that the chairs were refurbished, they were clear about the condition they were in, the process of refurbishment, and the rationale for making the decision to upcycle the chairs.There was a question about the bill, which was quickly and helpfully judged in our favor with the utmost customer service.The chair itself is in near mint condition. I scoured over it like I was looking at an antique piece of glass, finding a bit of visible wear in only two places. Even so, this is the most comfortable and adjustable chair I have ever had and I am excited to teach from home without the pain in the neck, shoulders, and back from the 59.99 Office Max special from 2008.Avoid the grey market. Work with a company that is clearly about transparency and environmentally sound professional instrument use. I cannot recommend enough you buy whatever you need form Crandall Office Furniture.

Rex T

15:35 12 Jan 21

Better than any other chair on the market. Looks brand new and easy to assemble.

Jack Burkman

14:50 12 Jan 21

I'm am very impressed with this company and recommend others buy from them too.I ordered a rebuilt Steelcase LEAP V2 chair for a good price. It arrived in a timely manner, was well packaged and felt just like a new version of the worn-out chair I was replacing. I used the new chair for a couple of weeks and noticed that there was a grinding/chattering feeling when rotating the backrest back and forth. I contacted them via email and received a response within 30 minutes 😳.They apologized and said they would have their tech look at the issue. They contacted me the next day to say they were shipping a replacement chair and a return address label. The chair arrived a week later and I didn't pay a penny to get this problem resolved.I wish all businesses had customer service like this! 👏🏻

Victor Tang

15:14 10 Jan 21

Kenneth Patterson

15:39 09 Jan 21

Amazing products at a fraction of the cost!

sherry

19:35 04 Jan 21

Used their online chat to get a chair recommendation for my needs (petite/short, developing lower back pain) and ordered it the same day! The chair came in great shape and has been a solid upgrade to my sedentary lifestyle.

Alicia Kellogg

19:00 04 Jan 21

Buying a new office chair is scary - especially when that chair is used, pricy, and you can't sit it ahead of time. I did my research and kept seeing one name pop up over and over again: Crandall Office Furniture. I took a leap and ordered a chair from them, and not only is the chair in fantastic condition, it was also easy to assemble and even more comfortable than I was expecting! I'm really happy with my purchase and strongly recommend Crandall as a source for buying refurbished high-end office chair.

Jimmy Snides

15:58 04 Jan 21

Very good chair, packaged amazingly. Bought steelcase leap, will buy again for any other chair.

Graham Harris

13:13 04 Jan 21

Ordered a Steelcase Leap V2 from Crandall and it was shipped out the next day during the holidays. The chair arrived in a large box with very good packaging and no shipping damage.Overall I would order from Crandall again.

Megan Anderson

17:31 02 Jan 21

Very satisfied. I started working from home and using my dining chair was awful - I could not sit still for more than an hour because of the back and butt pain. I researched chairs and decided on a Steelcase Leap V2. As much as I loved some of the colors Steelcase offers the $1000+ price tag was not an option. Enter Crandall. I had to compromise on color - I got apple green instead of the pink the manufacturer offers, but everything else was the same or better. The roller blade wheels are great and really maneuverable. I can sit for hours either working or playing video games with no problem and the arm rests can be adjusted so they are the right height for my dog to rest her head when she sleeps on my lap. The shipping was fast and I was kept informed as to the status of the order. I recommend Crandall for your office chair purchase to save a little money on a great chair.

Suzanne Hickey Garrett Park ES TV

01:07 02 Jan 21

I am greatly enjoying my new chair. Working from home has been painful until I received this chair as a gift. It is adjustable in so many ways it is impossible to be uncomfortable.

Laura Wood

02:03 31 Dec 20

Amazingly fast shipping and excellent customer service! I bought a refurbished Aeron chair that had a small issue; Crandall immediately made it right. Highly recommend!

Tiffany Mecca

17:58 30 Dec 20

Great overall experience. The chair arrived in great condition and earlier than expected.

Denis Maniti

22:03 27 Dec 20

Dealt directly with David for a replacement mesh and foam for my Herman Miller Aeron Classic. What a painless experience! I'll definitely keep Crandall furniture in mind for my office needs in the future.

Jeremy K

22:01 27 Dec 20

Really glad I found these guys when I was looking at new chairs for my home office

Fred Ringel

20:13 27 Dec 20

Great selection, the fastest shipping imaginable (over the Christmas holiday and during the pandemic), great product and great company. Cannot think of enough superlatives to do it justice. We buy again without hesitation.

Farzaneh Sarafraz

15:11 27 Dec 20

Fantastic customer service.

Michael Herbst

14:28 27 Dec 20

Great shopping experience and really like the chair. it looks like a brand new chair! easy to assemble. very satisfied and will return to the Crandall Office Furniture site when I need another.

Reuel Tiosejo

01:21 27 Dec 20

Excellent prices, top quality product and parts, wonderful warranty, easy setup! Crandall Office Furniture is a lifesaver.

Helena Macy

19:26 24 Dec 20

Already bragging and telling people about getting a chair here. I chatted a lot with sales prior to and they were prompt to answer all questions... Even the ridiculous ones. I special requested to stagger the making of chairs and they totally did. I did some extensive research. I was sure the Herman Miller Embody was for me. It was a terrible chair, I then tried the Aeron. Only a little better, but for over 1500, I want great... Not just okay. This leap chair v1 was instantly what I craved. I can get my heels to touch the floor, the arm rests are actually 3 clicks from the lowest setting (hard to find a chair that won't give me frozen shoulder). The lumbar support is very adjustable and finally one that really supports my back. I no longer sit on the couch. I eat, work, play videogames, and watch tv in this chair. I regained full movement of my previously stiff back and my neck is getting there. I was in so much pain before. It's really hard to find a chair for short people. I think I prefer this refurbished over the original because I can't imagine the seat being less plush... Same with the arm rest. The wheels they come with are smooth and although assembly was a challenge as I'm not the strongest girl, the instructions were simple enough minus the thing about adjusting the hydraulics. I didn't need to do that for either chair. Since I make such a stink about the couch, my hubby asked if the chair was as amazing as hoped. I thought it wasn't offensive... But over time, I've come to yes.. Amazing!

Trailz End

16:55 23 Dec 20

I purchased hydraulic cylinders for my Steelcase Leap chairs. The cylinders arrived quickly and work perfectly. Likewise, the customer service I was provided was excellent...even during the pandemic we are currently going through! Special thanks to Kim and to Crandall Office Furniture on a job well done!

John

14:34 19 Dec 20

All I can say is WOW Crandall is an amazing company. Their website showcases their brand amazingly well and provides detailed information about what your getting. When you are purchasing a refurbished product you want to see this kind of information.They shipped out the chair fast and came packaged extremely well.They also include detailed instructions for putting together AND a QR code that you can scan to pull up a video. I have been saying this for YEARS. Why do companies never include QR codes and videos now days? Crandall is the only company I have seen do this finally.Honestly I wish every company could be more like Crandall. Dealing with most companies and the entire experience is usually such a hassle.Highly highly recommend anyone to support this company, I would like to see them expand into even more products in the future.You also get a great chair for much less!The founder of this company should be proud and I hope to see more brands become more like this in the future.

Kevin G

03:44 18 Dec 20

This is a great chair with an even better than new extra padded seat. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. Save yourself $300 over a new one and buy this refurbished model from Crandall. My chair looks as good as a brand new one.

J. R.

01:00 18 Dec 20

Purchased a Steelcase Leap V2, black 3D mesh fabric. It arrived on time, well packed, and was easy to assemble (despite vague instructions). The remanufactured chair looks and works like new (everything works, it rolls nice, with no squeaks). Well worth the money.

J G

19:36 16 Dec 20

Months of working from home had me looking for a more comfortable chair and my cheap chair purchased from Amazon in the Spring was on its last legs. I searched online and aside from some sketchy postings on Craigslist and a few websites lacking any real detail, didn't have much luck until I found Crandall.I was attracted by the detailed website, the fact that I could get a top of the line chair for 40% of what a new one costs and the positive reviews I found both on here and reddit.I placed my order on 12/8 and it was here with free shipping on 12/14. I love it. I ordered the Steelcase Leap v2 chair and this thing is heavenly. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. Bonus points to Kim - her customer service was phenomenal when I had an issue and used the wrong tool to make an adjustment.

Chris Fouts

18:33 16 Dec 20

I purchased a replacement gas cylinder for my Steelcase Leap V2 chair. The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. There was a minor issue with the replacement in that the chair height would slowly lower over time by about 1/2" per day. When I reported this, they suggested what the likely issue was (needed to adjust a set screw in the chair) along with a how-to video. Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. I am extremely impressed and pleased.

Tony W

01:34 16 Dec 20

Ordered a remanufactured Leap V2 chair and it's been working out great. Chair looks and feels like new with no issues whatsoever. Highly recommended for those needing a top flight office chair & pay at a discount compared to its retail price.

Jeffrey Riaboy

19:34 15 Dec 20

I ordered a Leap V2 chair from them and the first one came in very broken. Their exchange process was effortless. They had me a replacement within days and there was no problems returning the broken one.

Marcelo Barros

03:29 15 Dec 20

I bought a re-manufactured Steelcase Leap v2 from Crandall. The whole experience was very positive. Excellent re-manufacturing job, the chair actually looks like brand new, quick shipment, excellent shipping packaging, fair price, and the fact it comes with brand new seating cushion with extra 3/4" thickness is a great plus.

Kevin Meraz

20:53 13 Dec 20

Sandra Horenkamp

17:44 12 Dec 20

My adult son really loves thisSteelcase Leap chair.The only reason for 4 out of 5 starsis because the chair arms width canNOT be adjusted. The width fits only asmaller person without digging into your hips.

Elder Ward

00:53 12 Dec 20

OUTSTANDING! Received the HM Aeron chair in mint condition. My only complaint, the chair was a Christmas gift for my wife. She saw what is was when it was delivered so I had to present the chair as an early Christmas gift. She absolutely loves this chair!!! Thank you Crandall Office Furniture, Inc.

Luke Arens

22:54 11 Dec 20

Exceptionally great service, awesome prices, and quick shipping. The box was nicely packed and well-protected. Thanks!

Andrew Gibson

22:30 11 Dec 20

I had an EXTREMELY positive experience with Crandall furniture. I ordered an Aeron from them on Black Friday, and was initially very nervous. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and give it a try. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. I couldn’t be more happy with the condition of the chair. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. Everything appears to be in great working order, and shipping/delivery was extremely fast. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong.

Steven Roller

22:43 07 Dec 20

Purchased a Steelcase Leap V2, and I couldn't be more pleased. Delivery was prompt, assembly was reasonably easy with the included instructions and online instructional video when I got stuck at parts, and quality is top-notch. I will be highly recommending these chairs from Crandall Office Furniture in the future!

Hode Lin

22:23 05 Dec 20

Unfortunately the chair arrived with a few issues (broken armrest adjustment, back tension knob) that took some effort to resolve. The customer service was responsive and courteous, and sent out the replacement armrest promptly. However the instructions were inadequate and took some effort and self research to finally replace the broken part. Also used crazy glue for the tension knob. For the money spent, not sure I would go down the same path again.

David Hanson

19:06 05 Dec 20

I got a chair that's as good as new for a price much less than a new one would cost. It arrived quickly and was easy to assemble. I would happily do business with Crandall again.

Matt

18:56 05 Dec 20

My old Aeron needed a new height adjustment/gas cylinder. Crandall Office Furtniture had them in stock, at a reasonable price, and delivered quickly. Their support is great, too. Highly recommend doing business with them!

Chad Hines

01:39 05 Dec 20

very happy with my chair. did some research and was wary about buying a chair from anyone other than original manufacturer, but the return policy with Crandall gave me assurance. I got a steelcase think and it's great. Very comfortable, looks new, easy to assemble. Highly recommend.

Zachary Gilliom

19:58 04 Dec 20

billyanspami

19:52 04 Dec 20

Truly outstanding! I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. I wouldn't hesitate to order from them again. IMO better than buying new in some ways (seat pad, customizable fabrics), but still much cheaper. Can't go wrong with Crandall!

Megan Moore

16:47 04 Dec 20

I am loving my remanufactured Steelcase Amia! The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. The fabric is fresh, and you can't tell the cushion was ever used before. Even for a previously owned chair, there are very few scuffs on the body. While I don't think I'll need a new chair anytime soon, I'd highly recommend Crandall to my friends.

Garrett

22:13 02 Dec 20

Mail-ordered gas cylinder replacement for Aeron chair. Order was promptly and accurately fulfilled, and staff were very helpful.

Jeff Hall

18:41 01 Dec 20

This is a great place to do business with. I only bought some chair parts this time. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. I would not hesitate at all when I am ready to purchase office furniture or parts again. I will buy my next chair from them for sure. Kim was also a great person to work with. If you chat on their website she will probably be the one chatting you are with. She was very helpful and knowledgeable about the products.

Erin Howell

06:16 30 Nov 20

Wonderful chair! We ended up ordering 2 of the same one. Quick delivery and good price.

Pilar Salva

14:15 28 Nov 20

Susan Hsieh

18:54 22 Nov 20

I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. Bought this for my husband and he said it gives great back support and no more back pain. I received the Aeron chair in great condition, with very easy set up. A great deal at half the price.

Terry Field

19:39 20 Nov 20

Crandall Office Furniture is family-owned company that provides truly outstanding customer service. I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. They have an excellent attention to detail and provide truly remarkable products. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. It was very well-packed and had great directions for easy assembly. They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. I'm very happy with my transaction and I recommend Crandall Office Furniture highly. Order with confidence!

Eric Rausch

00:11 17 Nov 20

Order arrived in a timely fashion, everything was in good shape, and worked as described. Will be buying from them again in the future

Patrick Lee

21:43 16 Nov 20

Ordered a remanufactured steel case chair from their website. Fast processing/shipping and the chair was very easy to put together. Instructions were easy to follow and no tools needed. Would definitely recommend to others!

Scott Kilpatrick

14:30 16 Nov 20

Fast shipment and easy to put together. Packaging was done well and the instructions sheet is clear. My chair has been great. I wouldn't have been able to tell it was refurbished instead of new.

Mitch Witten

01:34 13 Nov 20

Quick response to my questions. Arrived early. Great product. Met all my expectations and more. Looks like brand new and was very easy to assemble after watching the install video. I am recommending to several work at home friends.

Keshav Singh

23:44 09 Nov 20

scott caulkins

22:48 09 Nov 20

Friendly service, quick shipping and products in excellent condition.

Breea Gale

22:54 08 Nov 20

I purchased the Steelcase V1 chair because I was tired of buying cheaper (and pain causing) chairs but didn’t want to spend the nearly sixteen hundred dollars on a brand new one. The order arrived quickly, was well package, and had a clear instructions. Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. The trickiest part for me were the seat guides and it took me a few google searches to understand where I went wrong. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy.

Chrissie Gorman

17:37 07 Nov 20

Mike Roberts

01:58 07 Nov 20

Great chair (Steelcase Leap V2)! I know the frame is used, but it looks new, just like all the new parts. Shipping was prompt, the chair was packed well, and I loved that almost no plastic was used to pack it. The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. The chair went together easily and was in use in about 15 minutes. I would definitely do business with Crandall again.

Laura Tiu

21:03 06 Nov 20

Love my like new chair. Easy to order, fast service, great product for half the price of new.

Rick Myers

16:32 06 Nov 20

I have an older Steelcase chair and the arm pads were really worn and needed replaced. They not only had the exact item I needed but also had the best price as well and reached out to me after the sale to make sure I was satisfied. Shipping was quick. The parts were protected and were super easy to install. Thank you!

Gerard Kampf

18:25 05 Nov 20

John Flynn

17:50 05 Nov 20

Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. Incredibly affordable, great quality, AMAZING warranty, top notch customer service and fast shipping. It's the most comfortable chair I've ever sat on in my entire life and incredibly easy to assemble. There's no other place I'd buy my computer chairs from ever again.

John S Saito

16:53 04 Nov 20

Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. Wow! 72 lbs and no rapid delivery shipping charge from MI to OR. I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. Good sign! To be clear, assembly was simple. The chair is wonderful. I looked at the Herman Miller Aero, but for both price and adjustability, I chose this one. I am not sorry. I had previously used an Ikea Marcus, but because adjustability was limited, I found myself having to maintain my own posture while working. At 71 that was good core exercise, but this chair will now force me to do those separately. The chair, while remanufactured, looks brand new and operates like new. I only post reviews when I am really impressed and for customer service (after encountering a problem), price, and quality of product, I heartily recommend that you give Crandall a shot. Besides, it is a smaller business venture, which we need more of in the U.S.

Donna Rose

10:46 02 Nov 20

I purchased a Steelcase Think chair. I used to work with a Steelcase dealer so knew what I wanted. I used their messenger service since it was before opening hours and got a response immediately! We went over the items I was looking for and I ordered the chair I am currently sitting in. I was expecting at least a week to ship and receive the chair. I received in 2 DAYS! The only thing required was to attach the back to the seat. Everything works perfectly and looks new! 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. Pricey, but good. I cancelled the order I placed with another company for a chair half this price as soon as I ordered this one. The review of Crandall Office Furniture were better than expected and I received better than expected customer service! Would purchase from them again in the future.

Warren Grantham

19:39 01 Nov 20

Ordered Oct 20 2020, shipped Oct 21 2020 and received late Oct 23, 2020. After unpacking I used a fabric protector on the seat and back before I started assembly. The assembly went well until trying to attach the seat. I tried several times but the slides kept coming off. I finally got the seat on correctly, or so I thought. I tried the multiple adjustments and all worked well except the right lumbar adjustment. It was stuck and wouldn't budge. After some time, working with it, it finally came loose and could move up and down. It works, but not like it should. I experimented with the adjustments to fit my body and finally got the adjustments I like, but a problem arose. Although, Crandall indicates that they increased the seat cushion thickness I found that my "backside" did not fare well after as little over an hour. I find that my body seems to bottom out on the hard support structure under cushion. I am 5ft 7 in and weigh 180. Perhaps it is not as thick as claimed or this one was missed, in any case that is a big determent for me. So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. Ok, I was warned about a initial assembly problem, but not that it falls out! In any case I went to the extensive video instruction tapes on assembly and other tasks to find out how to remove the seat.Now I am really frustrated! I have spent over 2 and a half hours trying to remove the seat, all to not avail.The slide problem could have been avoided if Crandall would ship the chair already assembled as the manufacturers do!So at this time I am not enthralled with the chair, even with all its adjustments, and could have saved being frustrated and saved some money by buying a less adjustable chair already assembled.The Good:Great adjustment, when they work.Chair looks new and in great shape for a used chair.Less expensive than a new identical one.Shipping was very good.The BadSeat initial assembly frustrationCushioning of the seat inadequate for meSeat slide fell out after 8 daysLumbar adjustment on right side initially stuck. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. Seat cushioning need additional attention and work.

Justin Mahoney

19:16 31 Oct 20

I purchased a desk / chair combo. The desk was self-assembly. I highly recommend using a drill with a depth gauge attachment so as to not worry about drilling through the desk.

Patrick Boudreaux

06:05 31 Oct 20

Ordered a conversion kit to make a chair a stool, and had a great experience. Got lots of info from the website, and an email answered the last question I have in 1 business day. Parts shipped quickly, the price was fair, and everything worked just as I expected. I'm very happy with the experience.

Robert Massey

19:43 30 Oct 20

Bought a rebuilt Leap v1 chair. My wife is very happy with it. I purchased the optional casters upgrade, and that is very cool. Much quieter on a hard surface.

Sean Q

19:11 26 Oct 20

Great price for a remanufactured Steelcase V1 highback! Assembly was easy using company's Youtube instructions.Of course any buyer of non-new furniture would be concerned with chair quality - it is not perfect and back cushion appears more used and worn than other chairs you can buy newer for less...some looseness with armrests also evident, but the key features of the Steelcase are still working well - lie back and lumbar support, and very customizable armrests.Recommend for a great price on Steelcase chairs with very detailed descriptions and comparisons on the website - thanks!

Dingzhong Hu

17:39 24 Oct 20

My order shipped extremely quickly and arrived in a single day after shipping. Assembly was very easy, just following the instructions. The chair feels like new. Great shopping experience! I will probably shop here again.

Kevin Murry

19:08 22 Oct 20

Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. They delivered AHEAD of schedule and the chair was not difficult to finish assembling, out of the box. So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. And, it seems my back aches are improving already. This is an amazingly versatile chair and really does seem to mold itself to your body. I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. To date, I am extremely satisfied and appreciative of my service via Crandall. It's clear they craft well and stand behind their products and workmanship,**

Bryan Lin

19:06 17 Oct 20

Great price for their chairs, and amazing customer support. Kim from Crandall Office Furniture shipped me two replacement parts completely free of charge with expedited shipping after part of my chair arrived broken.

Sherry Dilley

17:46 17 Oct 20

I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. Couldn't be happier with the service and with the chair. No hitches and the chair looks and feels like brand new. And it came much faster than I anticipated. Well packed and no damage. Easy to put together. I'm a happy customer

Kevin Bussey

23:24 10 Oct 20

I want to say how impressed I am with my Steelcase Think Chair. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. I didn’t want to spend $1,000 for a chair and saw Crandall. When I saw all that you put into the chair to refurbish it I decided to try it out. Boy was that the right decision. My chair looks new. It sits well. It came packaged well and the directions were easy to put together. I also got it weeks earlier than I thought I would. Thanks for a great experience.

Brian Friddle

12:05 09 Oct 20

Doug's Wholesale Cars

01:57 09 Oct 20

I spent weeks looking for a trust worthy Steelcase chair rebuilder. I found 3 that looked good, until I checked them out. I feel like I got lucky when I found Crandall. I found the chair I wanted, and I got a great price. It arrived on time, as agreed. It took about 30 minutes to assemble. I love the adjustability. And the comfort, too! I can easily recommend them.

BigOleTodd

16:36 05 Oct 20

I have to admit, I thought my Leap V2 would be more comfortable. I still have to put a cushion on it. But it kind of makes sense. I'm a big dude. But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. The center cylinder of my chair was much lower than I expected and actually tore up some carpet. They immediately sent me new wheels and a spacer (free of charge). They were incredibly kind and understanding of my situation. I would suggest anyone looking for an affordable refurb chair here - due to their willingness to help and speedy resolutions.

Dustin riddick

22:50 01 Oct 20

Chair works great and arrived on time. Haven't had any problems.

Erika Spear

20:14 28 Sep 20

I bought a refurbished Steelcase Amia chair. The shipping was 1 week faster and chair easy to assemble. I chose one of the designs they offered for the cover and it was very pretty! Overall the chair is of high quality and everything works well. There are some minor scratches on the body but overall the chair looks new.

Ben Wong

03:53 28 Sep 20

Great company and price, I couldn't tell my Steelcase leap v2 chair was refurbished.

Nick Pudar

20:23 26 Sep 20

Exceptional experience, beyond expectations. Refurbished office chair with new upholstery, and components made the chair look and feel like new. Shipping was fast and well packaged. Minor assembly had great instructions. I will definitely be a returning customer. Thanks!

Cam Balzer

19:27 24 Sep 20

Very happy with my remanufactured SteelCase Leap chair. Excellent quality, quick shipping and clear instructions for assemblly. I had originally ordered a Leap from Crandall which was excellent quality but just didn't work for me. They made the return process completely painful. So I reordered the Leap from them and am very pleased. Highly recommended.

Jeffrey Adams

14:11 22 Sep 20

Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall.

Motiur Rahman

19:44 19 Sep 20

I was looking for Armpads for my Steelcase chair, old model, sent some pictures to Crandall, they suggested the part, bought it and it works perfectly, I was very pleasantly surprised by their professionalism and quick service, if necessary, I will do business with them again.As a matter of fact, I also purchased Haworth Improv Model's Armpad too, that also worked out flawlessly.

Otis Millbrook Jr

21:16 18 Sep 20

Our sales and customer service experiences encountered from this company was excellent. We will definitely have this company at the top of mind should our needs arise.

David Shih

17:19 18 Sep 20

[update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after ordering, and arrived in just a few days. It literally feels and looks brand new, even though it's refurbished. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge!

Pallav Sharda

02:33 18 Sep 20

Amazing customer service. Very responsive and polite.

Mārtiņš Zinbergs

17:53 12 Sep 20

Parts shipped in a timely manner, arrived in good order. There were instructions provided for assembly. They had a video outlining how to adjust the chair. Just awesome!

Jeff Gibbs

19:17 11 Sep 20

Took a short while before shipping, but it's a pandemic, that's just life now. Arrived fast once shipped. Packing was excellent, everything present and assembled very easily, and the chairs are great so far. Smooth, easy experience.

Ramon Sanchez

14:54 11 Sep 20

I got my chair about a week ago. Aside from some minor scuffs at the base the chair is practically new. Everything works as it should. The cushions have been redone and are super comfortable. The upgraded wheels I selected make moving the chair around easy and smooth. All in all I am happy with my purchase.Crandall is not the only seller of remanufactured chairs. There are many others online. They are also not the cheapest but what they are is transparent. You know what you are getting with them. You can go on their website and get to know the owners and staff. You can see their facility and learn about their process. It's all there. There's no mystery about where your chair is coming from. There no nebulous "open box" designation. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. Theirs no funny business here. Just honest workmanship and great customer service.

Jason Cisco

14:12 11 Sep 20

Great company! I had my chair in less than two weeks. Installation was easy and the chair is of impeccable quality. When I had a question, they got back to me within the same day. Definitely worth my money!

bob smith

21:53 10 Sep 20

Purchased a Leap V2 chair from them given the rise in WFH. Turn around time was short, and packaged with care. Overall great first impression, and would purchase from again.

Joel Newton

02:52 10 Sep 20

Crandall shows what 5-star customer service should be. So my chair when received admittedly didn't work correctly - it wouldn't go up and down. Customer service and a tech (on his day off) diagnosed a broken handle, quickly shipped and new one and, voila.... a like new chair! Couldn't ask for more.

Richard Houchin

17:55 09 Sep 20

Great chair! It came nicely packaged and seems brand new to me.

Alex Glosband

19:09 08 Sep 20

I'm very happy with my new office chair purchased from Crandall. The chair was easy to put together following the included instructions and looks great. It's a very comfortable highly adjustable chair at a great price. I liked my chair so much that we ordered another chair for my wife.

Bruce Hiland

14:47 08 Sep 20

I stumbled on Crandall reading a testimonial from a satisfied customer. They can now add me to their list. Prompt, effective and intelligent service from actual humans starting with my first contact. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. WELL DONE!

kirk bigelow

02:57 08 Sep 20

I got a Leap V2 chair and everything turned out great. I am really enjoying the chair. I was not sure about the extra padding but I am fine with it. It was a matter of getting the adjustment set right and getting use to it. The customer service I experienced was great.

Aisha Yousuf

18:24 07 Sep 20

I couldn't recommend this place more. They are so helpful. The instructions and videos for assembling the furniture are so helpful. They promptly help with returns and issues. They even helped with the change in the cushion for my seat as I have a back issue. Really great service!

Douglas Ax-Yer-Face

01:22 07 Sep 20

I just purchased a Steelcase Leap V1 and I couldn't be happier! My chair arrived on time and in like-new condition. In fact, you can't even tell it's not a new chair! Crandal has been helpful, informative, timely, and business-like throughout the purchasing process. Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. They can't be beat when it comes to value for the money.

Gary Baier

15:34 06 Sep 20

Chair came timely, the product was easy to put together and the adjustments are great. It is still too early to determine durability.

Joshua Noble

21:06 03 Sep 20

My chair shipped to me with an incorrect lever installed at the base. Not a big deal though. They shipped me a replacement the next day. The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. Amazing chair backed by amazing customer service!

K Green

00:30 03 Sep 20

Great chair at a discount price! I ordered a refurbished Steelcase Amia chair at about half the price of buying it new. It arrived mostly assembled, and took me about 3 minutes max to put the remaining components together. The chair works perfectly, no squeaks, and the upholstery is nice and fresh. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. However, I think my refurbished Steelcase Amia is more cushioned and solid in it's construction than the new Series 1.

Aaron Millikin

19:04 01 Sep 20

Ordered a Leap v2 with stool kit. I like Crandall's goal of reducing waste and recycling used chairs. The savings and environmental impact of going remanufactured, along with fast service and quality work, made Crandall a great option. Thanks!

Kevin Jennings

06:17 31 Aug 20

I waited some time - 4-5 months before doing a review. The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. From start to finish - great product and excellent support/instructions. It was very easy to assemble. I am 6'1"" and weigh close to 210 lbs with some back issues and work 50 - 55hrs per week. The Steelcase Leap chair has been excellent. Spend the few dollars extra for the rollerblade casters - awesome. To the people that refurbish and pack the chairs - great job!

Joseph Herman

16:49 30 Aug 20

I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. It was shipped quickly and looks brand new.

Arthur Chotin

17:23 25 Aug 20

Quality chair (Steelcase Leaf V2) at about half of price when new. What's not to like. Especially when you realize that the chair has been rebuilt with many new parts. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office Furniture.

Samantha Leach

16:24 24 Aug 20

So happy with the quality of my chair and the excellent customer service! I would definitely recommend Crandall as well as order from them again. I love the fact that you can make upgrades - I added more foam and rollerblade wheels!

Lucas Hoffman

02:30 23 Aug 20

Dave S

14:38 22 Aug 20

Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. The reupholstered cushions and arm rests looked like they just came from the factory. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) All that for a fraction of the price of a new chair. Not to mention the whole saving the environment thing by recycling old chairs. I would not hesitate to recommend Crandall to anyone!

Beth Rubinstein

22:41 20 Aug 20

My partner found Crandall Office Furniture telling me I should invest in my office furniture and that this was the place to do it. I am so happy I did. I sit in my new Leap V2 chair for a minimum of 8 hours a day and am in love. Weird as it is to love your furniture, I LOVE this chair. I got to customize it (apple green fabric, extra cushioned seat and a new gas cylinder) for very little money over the published book price and still walked away with an incredible deal. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. Once you've sat in the best, nothing else will do.. My home office, thanks to this chair, now far outweighs my traditional office set-up and I plan on taking this chair with me to the office when things return to normal. If I could do this over, I would in a heartbeat. Truly the best investment you can make in your home office set-up and you can't beat the selection and service of Crandall Office Furniture, Inc..

Ron Reitz

22:18 20 Aug 20

Ordered 2 Steelcase Leap v2 chairs. They shipped out on the estimated date and arrived quickly. Everything was packed very well and easy to assemble. I will and have already recommended Crandall to others. Great shopping experience.

I S

22:10 20 Aug 20

P.S. EDIT: Thanks for responding regarding fabrics quality. It's all good.I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! Simply amazing! I'm glad they are in a business. I initially ordered from a different company but they didn't have cylinders in stock. That other company showed me a DIY link on YouTube on how to replace a cylinder. That video belonged to Crandall, so I went with them instead and I'm glad I did! Will be definitely returning for another one. Forget about Craigslist junk, go straight to them.

Sharad Bhargava

16:07 19 Aug 20

Great value!

Ewan O'Sullivan

20:18 16 Aug 20

Ordered a refurbished Steelcase chair, duplicating my office chair while working at home during the pandemic. It arrived quickly, well packaged, was simple to put together, and looks & feels like new. Excellent all round, would buy from them again.

Antonio Lorenzo

18:13 16 Aug 20

Ordered a refurbished Steelcase Leap chair. It arrived quickly and you can barely tell it's refurbished at all! A great experience!

Heather Novak

11:11 16 Aug 20

Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. (Just ask Reddit if you doubt me!😂 Reddit doesn’t play.)Well homegirl here can’t afford to drop $1200-$2000 on a new chair. But that’s where Crandall Office Furniture came in. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty (on Steelcase), and customizable fabric.They were very responsive whenever I reached out! There is a longer than normal turn around because of COVID, but that’s as expected.Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.It was an investment piece and we’re only on week 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.Everything is adjustable on this puppy. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. And I’m living for my purple fabric!Thanks for an awesome chair, Crandall!10/10 stars ⭐️

Mike Morgan

18:59 15 Aug 20

Wyatt Webb

16:23 14 Aug 20

Love it! They were very helpful in understanding the details of the chair options and it arrived on time. After the easy to follow setup, I'm loving my new chair. Even better, when I mentioned I mistakenly ordered the wrong piston, they simply agreed to send me a new one and even advised me how to choose once I had them both. Great, great customer service. Thanks!

David Soo

13:15 14 Aug 20

Ordered a Steelcase V2 in dark grey seat and blue 3d mesh back. My order shipped within the specified window with tracking number. I received it well packaged in a few days. The chair looks nearly new. Everything works and couldn't be happier with the purchase.

Matt Trudell

13:50 12 Aug 20

I wasn't ready to spend $1K on a Steelcase Leap, and found Crandall Office Furniture in a reddit thread while I was researching refurbished options. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. I could always try their 30 day return policy if the chair was junk, right? I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. All is now well with the chair. I'd definitely recommend this company to anyone looking for a new desk chair.

Steven Funck

12:33 10 Aug 20

The chair is beautiful, comfortable and encourages better posture! There is no evidence that it was remanufactured. It arrived a few days earlier than estimated. My son in law is ordering one for his work. The roller blades are worth the extra money.

M Hampton

13:22 08 Aug 20

Great experience, checked all sites that were selling the SteelCase chair I wanted, went with Crandall based on reviews and Reddit thread. The chair arrived within 7 days exact chair I ordered, no issues.

M Duro

19:07 07 Aug 20

Michael Karpinski

18:45 07 Aug 20

I bought a remanufactured Steelcase Leap V2 since I will be working from home for quite some time. So far I am very pleased with the chair. It arrived within a week of me placing the order and was very simple to assemble using the included instructions. Very happy with my purchase so far!

Lee Carlson

16:50 07 Aug 20

Just a quick note regarding my order. I used the chat feature on the website and was chatting with a real person!. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Gary Rea

13:00 04 Aug 20

Was a little leery of purchasing a "re-manufactured" but my wife went ahead and purchased one for her office. In my company's work office we have Hermann Miller chairs which I love but my wife ordered the Steel Case Leap 2 which I assembled for her and of course I tried it out. Absolutely love the chair so I went ahead and ordered one for my home office as well. Using it for two weeks now and am very happy with my purchase. So for less than the price of a brand new chair with the same features, we have 2. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Highly recommend purchasing via Crandall!

German Flores

02:41 04 Aug 20

David is great customer service, top notch! He was able to solve all my doubts and answered all questions regarding the chair I was looking for.

james watkins

22:52 03 Aug 20

Brad Merkel

12:48 03 Aug 20

Good service and fast delivery. Very happy with my new chair.

Matthew Tse

15:22 01 Aug 20

Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. They got back to me immediately and I had a replacement chair arrive by mail within 5 days. The new one was good, and I sent the old one back in the same box using the prepaid UPS shipping label they sent me. From this experience I'm confident they care about customer service and I'll be taken care of if I have any issues within the next 12 years.The chair is pretty good for a remanufactured chair. A few very minor scuffs on the frame, the fabric is brand new, the cushions are comfortable, all parts are functioning perfectly. I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. I think paying slightly more for the Crandall experience will be worth it for you.

David Rosales

18:03 29 Jul 20

If you want to save money that does not sacrifice the quality of Steelcase, do not hesitate to purchase from Crandall Office Furniture. The chair exceeded my expectations in comfort and looks. The chair arrived with a broken piece which I'm sure was damaged in shipping. I emailed David Crandall and he contacted me right away. I sent a photo of the broken piece and their staffed sent the piece to me right away. Great company and even better customer service.

D. Alan Phegley

16:02 27 Jul 20

After purchasing a Steelcase Leap V. 2 chair from another company I came across several reviews of the Crandall Office Furniture. I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. Was I happy I did. I ordered the additional .5 inch cushion with the cinnamon vinyl rather that the fabric. The chair arrived within a week or so via UPS. It was fully wrapped and carefully packed in the box. I didn't realize I would have to assemble the chair which was a little disappointing. However, upon looking over the instructions and watching the video assembly it was a piece of cake. Done within a few minutes. Upon assembly and sitting on this chair I instantly fell in love with it! It looks absolutely beautiful with the platinum/black finish. The vinyl looks very high end and is beautifual in my office. However, I would have preferred leather as an option. But, I have to say this vinyl has a great life span and warranty and will last a life time. I love the option colors and the build quality of this chair. My wife also has a Steelcase Leap V. 2 in black fabric which she loves. Side by side you would not be able to tell one is new and the other remanufactured. I liked the Crandall chair and the upholstery so much I wanted to send my wife's chair to be reupholstered in vinyl with the additional cushion padding. The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. I was willing to upgrade as I got a great price (open box item) on the chair anyway. Her chair. Up to her. She said, "no." The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. Herman Miller is a great chair but you have to be willing to spend another $300 - $500 too. They do look stylish though. My only complaint with the Crandall Office chair is they do not offer the leather material (they may be vegans though so I cannot pass judgement) on the seating. Hope this helps. Again... great chair!

Melody Jones

19:41 24 Jul 20

Couldn't be happier with my purchase of a refurbished Steelcase Leap v2! I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. He gave me great advice in terms of the various options that would be important for me, and was also happy to explain those that I wouldn't need. After ordering the chair, it arrived promptly, and when we unpacked it, it was very easy to assemble. And, even though I know it's a refurbished product, it honestly looks brand new. I can't find a blemish on it anywhere! It's also really comfortable, and very easy to adjust. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism.

Joan S

18:04 24 Jul 20

Got the Leap Chair V1. I did not purchase any upgrades. It was easy to assemble and very comfortable. It looks like a brand new chair.

Kim Lynch

01:22 24 Jul 20

Easy ordering and fast service! I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! My son recommended this chair and I love it! I would recommend Crandall Office Furniture to everyone. You cannot beat the comfort and adjustability of a Steel Case Leap V2.

Daniel Gonzales

21:11 20 Jul 20

Purchased a replacement cylinder for an office chair. Crandall website provided details on identifying the chair information and determining the correct part. Quick shipping and great quality product.

Stan Wood

17:36 20 Jul 20

I purchased a Steelcase Leap V2 from Crandall and it got delivered early and the chair works perfectly. I love it. I have an identical chair at my work. However, while working from home during Covid I was starting to experience back problems. I've only had the chair for a few days but my back is already happy. Would definitely purchase from Crandall again. Highly recommend.

Sneha Sindhu

16:49 20 Jul 20

Great service! Great chair. Absolutely love it.

Joe Young

14:04 20 Jul 20

Got a Leap V2, looks close to new and feels great. Big upgrade from 2 used cheap office chairs. The red looks really nice. Also has eliminated back issues I was having.

Andrew Bradford

10:49 20 Jul 20

Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. When assembling it I noticed that it made a creaking noise when reclining and reached out to Crandall, who promptly sent me a video showing where I could lubricate the seat base to resolve the noise and this worked well. The chair was packed very well and is in great shape. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. I'm happy to say this decision paid off nicely. I'll definitely consider buying from Crandall again in the future.

Kellie Kreiser

22:33 19 Jul 20

My experience with Crandall Office Furniture was wonderful - beginning to end! Wonderful customer service and wonderful product. I'm tickled to have such a high-end chair at an affordable price, with the 12 year guarantee to boot. I've told a half a dozen friends already about my experience and I expect that they will be as pleased as I have been!

Justin Collum

19:30 19 Jul 20

Prompt delivery, good price, great quality.

Chester Puffington

00:16 19 Jul 20

Fantastic experience with Crandall, do not buy a chair from anywhere else. From the service to the product, all 5 star. I purchased a Steelcase Leap V2. I am blown away, I swear this chair is brand new, seriously not a scratch to be found. The assembly was as easy as can be with great instructions. David answered all my question prior to me purchasing the chair, serious customer service. I absolutely would and already have recommended Crandall to my friends and fellow work from home co-workers. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. Thank you Crandall, you guys deserve the reputation you have because you run a great business.

Ginny Stuesser

15:46 18 Jul 20

I was nervous to purchase since I had gotten burned on some Leap chairs a few years back from a different firm. Wow, what a night and day difference! Obviously a family-run business that delivers on their promises. I had my chairs in less than a week.

Paul Miller

11:46 18 Jul 20

I did much research and decided to try a Steelcase Leap V1 chair. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. Then I came across Crandall Office Furniture. I was impressed by their reviews. I emailed and called to ask questions. Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions.I like the many options that we can choose when purchasing a chair. The twelve-year warranty is great, too. I ordered the chair with the Vintage English vinyl. I love it. The chair is well made and looks great. The customer service was great, too. The chair even arrived more quickly than expected. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture.

cameron bertelli

04:25 17 Jul 20

John Rummo

21:11 16 Jul 20

A+ experience, got a V2 Leap Chair. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Easy set up, mostly clear directions as well as video support. No complaints

Ken Distler

20:44 15 Jul 20

Have purchased both a chair and desk from Crandall's. Both are high quality and perfect fit for my home office. Desk was handled a bit rough in shipping and was missing footer. Contacted the company and received a new footer in a couple of days. Excellent service.

J S

18:41 15 Jul 20

I ordered a Steelcase Leap V2 from them and it was defective. It was very noisy when I reclined and I could feel some mechanism rubbing and vibrating. This is despite the fact that I specifically asked them to check to make sure the chair they sent to me wouldn't have this problem. Fortunately, Crandall sent me out a new chair which seems to be better. So I'm glad about that. However, their customer service hasn't been pleasant to deal with. There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. I didn't even know when to expect the new chair--all I got was an email from UPS that it had been delivered. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. Again, all I got was a email from UPS saying that a return was processed which I read to mean Crandall had arranged for the defective unit to be picked up (turns out, this was not so). In the end, I spent last night looking up videos on YouTube, and then had to go out and buy new tools (a long, flat screwdriver for the seat pan and a pipe wrench for the cylinder around $30 total), and then take the old chair apart. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. Keep in mind that this is all because they couldn't be bothered to make sure the chair they sent out was not defective. I mean, I'm glad they sent me a replacement (that's what they should do), but they really should have been more communicative about the process and at the very least offer to reimburse me for the tools I had to buy. The 12 year warranty looks good on paper, but given their bad customer service, I'm wondering if I can put much confidence in that.

Tom L

17:24 15 Jul 20

Ordered a remanufactured Steelcase 462 Leap V2 chair from them to have a more comfortable chair for my home office. The chair arrived within 2 days of ordering and it appears to be in excellent condition. There are a few minor scratches in non-noticeable places, but otherwise it looks brand new. Based on this experience, I would order from Crandall in the future.

Stephanie Sobrepera

20:34 11 Jul 20

Love the Steelcase Leap Chair that I got. The assembly was pretty easy. Make sure to watch the video for assembly to assist. The pamphlet of instructions could be more clear though.

Michael Pham

00:37 11 Jul 20

I recently ordered a leap V2 with some customization from Crandall. It currently only took 2 business weeks to get it from order to door. The refurbished covers and components were top notch. I immediately noticed a difference after using it for a few hours. I would highly recommend them. Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. I am happy with my purchase.

Kevin Duffy

19:34 10 Jul 20

Remanuf. chair (leap V2) delivered very fast, exactly as ordered--- feels like a new chair!!! Instructions (written & videos) were clear, went together quickly. Minor issue with arm rest pads, but Mike is taking care of that as well. Thanks Crandall!

Abigail Pankiewicz

17:08 10 Jul 20

We love our Crandall office chair. Very comfortable and we love the custom upholstery that we chose! It arrived very promptly and it was easy to assemble. Thank you!

Chip Harris

11:20 10 Jul 20

Works great, and I love the roller blade wheels!

Vanessa Bui

00:12 10 Jul 20

Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. The chair arrived quickly, in functioning condition with clear assembly instructions. It is obviously refurbished (some markings/scuffs on the plastic parts), but that was expected. Really love the idea of getting refurbished furniture instead of contributing to new waste. I am recommending this to all of my friends and colleagues!

A M

19:39 09 Jul 20

Outstanding service and excellent product. The chair I received was in mint condition. I opted for extra cushioning in the seat and I’m glad I did. It definitely adds to the comfort. The reupholstering makes the chair look brand new. At every step of the process things ran smoothly and Crandall delivered on every promise made. It is so rare to have a customer experience like this. I would highly recommend their remanufactured chairs. Doing business with them was a pleasure.

Rohit Upadhyaya

18:26 09 Jul 20

Been a week since I got my Leap V2. Affordable remanufactured high-end chairs and good customer service, fast shipping. No complaints so far.

Doug Lee

18:12 09 Jul 20

Incredible work done by incredible people. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff.

Patrick Russell

12:17 09 Jul 20

I had an awesome experience ordering a Steelcase Criterion chair from this company. I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly!

Chris G. Sellers

17:02 08 Jul 20

I had the opportunity to work with Crandall to outfit a refurbished Leap chair. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. The unit was in great condition. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. The unit came partially unassembled. There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. It was well done and I put my unit together in about 15 minutes. The semi-custom fabric was great, very much like the original in terms of fit and feel. I would do this again for sure and this place is going to be popular if the results for everyone are as good as mine.Shipping was rapid once they shipped it - 1 day (Michigan). It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. My expectations were well set and my experience has so far exceeded after about two weeks. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience.

BCLA TechSvcs

00:14 08 Jul 20

I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. Reassembly was quick and easy, thanks to the YouTube video. This is a comfortable, highly adjustable chair, and it functions like new. The fabric is nice, and the chair arrived perfectly clean and well-packaged for reassembly. There was a shipping snafu that was entirely my fault, and I received email support from Crandall Office Furniture to help ensure that the delivery arrived at my correct address after some issues with a correction at UPS. I am very happy with the purchase and highly recommend this company.

Berry Gibson

22:15 07 Jul 20

Ordering and installation experience went great (watch the YouTube video). All components packaged well and appear to be new or good as new. Loving the comfy chair and ergonomics.

Jon

09:10 07 Jul 20

Very happy with my refurbished Steelcase Leap V2. Looks and feels in great condition.

moncat moncat

21:18 06 Jul 20

Tupper Tobin

19:51 05 Jul 20

Great chairs! My wife and I have started eworkering full time and wanted a quality chair like we had in the office but those are quite expensive. Crandall was the perfect solution. Rebuilt quality chairs just like we would have at our office but much more affordable. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves.

Thomas Topp

01:25 05 Jul 20

Great quality chair, reliable delivery.

David Wilson

17:21 03 Jul 20

Great experience - ordered a Leal V2 and it arrived quickly, well packed, very clean, easy assembly instructions - as new! Highly recommended.

Tiffany R

16:45 03 Jul 20

Ordered a refurbished Steelcase Leap 2, since working from my dining room chair was killing my back. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. Would not hesitate to order from them again if I needed more furniture!

Jonathan Zhang

16:07 03 Jul 20

Ordered a remanufactured chair, and it came with a leaky cylinder. Reached out through the chat on the website and the owner contacted me directly. Had a new cylinder shipped the next day, and got it all fixed. Couldn't be happier with their customer service!

Pfe Pfe

12:48 03 Jul 20

Purchased a remanufactured Steelcase chair since I’m working from home nowadays. Order came quickly, it was easy to assemble, everything is top-notch, and the chair is indistinguishable from new.Totally satisfied, and I feel like I got a wonderful bargain.

Angela Mingione

20:53 02 Jul 20

I ordered two Steelcase Leap V2 chairs after missing my desk chair from the office during working from home. The chairs arrived quickly, they were easy to put together (with paper instructions and a video!), and they’re super comfortable!

Matt L

20:43 02 Jul 20

I ordered a remanufactured Steelcase Leap V2 from this company and received the chair about a week prior to posting this. The chair was very easy to assemble thanks to the straight forward instructions included in the box, and the actual quality of the chair has been stellar. Despite being remanufactured, it could probably pass as a brand new chair (all for about half the price of a brand new one!) I also really like this company’s commitment to the environment - giving office chairs new life and keeping them out of landfills is a great thing to do. Even if I could buy a brand new one for the same price, I’d still choose to buy my chair from here because it would be better for the environment. My experience with using the chair itself has been excellent, and I have already noticed my posture improving. Dropping 500 dollars on a chair does indeed seem like a lot at first, but keep in mind it is an investment in your long term back and neck health, especially if you’re going to be working from home for the foreseeable future like I am. Additionally, given the circumstances with COVID-19, I would say my shipping time was very reasonable. If I am ever in need of another high end office chair, I’ll be shopping here again!

Cory Hames

20:20 01 Jul 20

Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. They were patient and helpful.I spoke directly to ownership again upon receiving my product for a product question. Again - patient and helpful. They sent me video footage with step my step instruction.This company is genuine in their service and product offering.

David Yang

18:20 30 Jun 20

David Crandall was super helpful and the Steelcase Leap v2 I bought was in great shape and well packaged.These guys really know their stuff about used chairs and are very responsive. Definitely the place to go!

Ross Quesnell

18:05 30 Jun 20

Crandall Office has excellent customer service. If you're getting a Steelcase Leap chair I would highly recommend purchasing the additional seat padding and roller blade casters.

Jessica Tassan

10:57 29 Jun 20

Fast shipping, chair is awesome!

Christos Miltiadou

02:12 29 Jun 20

Emily Chen

18:56 26 Jun 20

I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. I am very happy with my purchase. I chose the Leap V2 because we have these at our office. I strongly recommend the additional 1/2" padding! Because of the extra padding, this chair is more comfortable than the one at the office. :)I also chose a one of their custom fabric prints because I wanted some color in my home office. I don't regret my decision! The fabric is beautiful and of a great quality.Thank you so much, Crandall Folks!

Sang Ahn

23:17 25 Jun 20

Remanufactured chair looks and feels new!!! Great customer service. Highly recommended!

Jason De Martini

05:19 25 Jun 20

The chair I purchased is amazingly comfortable. It is a quality product that seems like it will last for years. I had an issue with assembly but I contacted the office by phone and had the issue resolved that same day. Crandall office has been professional and responsive throughout, and I highly recommend purchasing a remanufactured chair through them.

G Davis

00:49 25 Jun 20

D Kauffman

15:51 24 Jun 20

Product took a few days to arrive, but works as expected. I ordered a Steelcase Leap refurbed with a fancy, mesh backing. Came in pieces with a two-page instruction sheet. Easy enough to put together, no tools required. Recommended for quality furniture at a discount over new.

Robert Cavallito

20:47 22 Jun 20

The chair I ordered arrived in less time than was originally communicated to me, was in excellent condition and was very easy to assemble. I would absolutely purchase from Crandall again.

David Elkus

20:08 22 Jun 20

We needed a small part for an Equa office chair. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. All for $10 of parts. Completely satisfied.

Greg Posco

05:47 20 Jun 20

David McKay

21:31 19 Jun 20

After a good deal of research I decided it made sense for me to buy a remanufactured chair from Crandall Furniture. The lead time given was 5 to 10 business days. It arrived in 8 business days. The packaging was done well and all the parts were in excellent condition. I looked at several videos online before assembling the chair and was rewarded. I did run into one problem in the process. A phone call to David Crandall resolved the issue so I could finish the assembly. The quality of the material was outstanding. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture.

Rob Georges

13:49 19 Jun 20

I ordered a remanufactured office chair. I arrived in great shape and was easy to assembly. I am very happy with my purchase.

Margaret

13:03 19 Jun 20

Great customer service, fantastic chair! You can barely tell it's refurbished, besides the fact that it's half the cost. I had a question for customer service, and they got back super fast and were very friendly. The chair itself is amazing. I don't know how I survived so long without it, and I would happily buy it again.

Sean Wang

21:07 18 Jun 20

I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. However, within a few minutes, the chair was assembled and ready for sitting. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts.

Phaj Xyooj

21:02 18 Jun 20

Amazing experience and team! Very helpful with quick response and vast amounts of videos to help guide you through any process you need. This will now be my go-to for chairs. Will easily recommend to others.Only one small thing when ordering the product. The ordering status never changed until it was fully shipped out. Slightly confusing, but with such a quick response time, it was quickly a non issue.

Travis Roesner

23:49 16 Jun 20

I couldn't be more impressed with my experience ordering a Steelcase Gesture chair from Crandall Office Furniture; the chair essentially looked brand new when I pulled it out of the box, and I was even able to add a heavy-duty gas spring and better caters to the chair. All of this was still hundreds of dollars less than ordering a new one direct from Steelcase - plus, knowing I was able to re-use a chair that could've ended up in a landfill is really nice. Bonus points: almost all of the packaging was recyclable, too. I will absolutely be coming back to COF when I have need of high quality office furniture in the future.

Erick Parra

14:30 16 Jun 20

Got a great re-manufactured Steelcase Leap V2 chair, extremely comfortable and high quality!

Vincent Parker

03:00 16 Jun 20

Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. Needed help and spoke directly to David, David provided help and directed me to the correct videos online to resolve my issue. Great product and customer service!

John Slattery

23:22 15 Jun 20

Ordered a Steelcase 453 Criterion gas cylinder. Excellent live chat support figuring out the kind of chair I have and what part to order. Arrived quickly, exactly as described. Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. Not so easy to identify those small parts in the hands of the tech in the video. Something else useful would be a list of alternatives to the retainer installing tool. A suggestion from live chat was a piece of 1" pipe. When I got my chair apart, it was clear that would be too big. What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) Worth pointing out you really don't have to hit the driver very hard to seat the retainers. It's not like you're installing an automotive wheel bearing race. Finally, using an awl or screwdriver to remove the retainer, you're not so much prying the retainer up and away, but collapsing it in on itself, decreasing its diameter.

Corey Greer

20:25 15 Jun 20

Fast shipping. Customer support is stellar. Staff very friendly and helpful!

Preston Hale

19:41 15 Jun 20

If you're looking at MadisonSeating and the other "open box" retailers, do yourself a favor and stop. Crandall are the real deal. The Leap V2 chair I got was, quite literally, like new. I'm not sure I would've complained if Steelcase had sent it to me direct. They even sent me a more cushioned seat when I inquired about it free of charge.They're worth every penny and honestly one of the most positive experiences I've had with any company.

Allan C

00:42 14 Jun 20

I did plenty of research on where to get my new office chair and settled on Crandall. The ordering process was really pleasant and it took 1 week to receive my chair. I'm happy with my Steelcase Amia. The red color on it looks great! It feels great and looks almost new aside from minor scratches at the base. If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. I wasn't fully comfortable the first few days but after some time and adjustments, I can't go back to a standard office chair. Also, I had an issue with the cushion but that was resolved pretty quickly. I highly recommend getting chairs from these guys.

Chun Yi

14:39 12 Jun 20

Crandall Office Furniture is the real deal. Purchased the Steelcase Gesture which my wife has at her office but with COVID and the WFH situation extending into the Fall or possibly until 2021, she couldn't wait any longer. Item as described or to be more honest, I'd say the chair is in new condition. Spoke with Dave as I had a question about the status of the order but the turnaround time is absolutely insane -- purchased on a Saturday, shipped that following Wednesday and received on the East Coast that Friday morning. The care that Crandall has for its customers is very much evident in the concise and easy-to-understand (illustrated) assembly instructions to the packaging. Thank you!

Dennis Du

22:05 10 Jun 20

Will Bush

00:42 09 Jun 20

Igor Sh

21:03 08 Jun 20

Very satisfied with the purchase!!!I have ordered a Leap 2 chair, which was delivered on time. Live chat is rapid. All assembly instructions and videos are very helpful.Chair condition is great for a “refurbished” product.

Hudsonbba

20:09 08 Jun 20

Micah Roberts

10:26 08 Jun 20

Order arrived on time and in full. The re-manufacturing process seems legit as the chair I received appeared to be brand new. Included assembly instructions were helpful as well.

Brandon Hayes

02:53 06 Jun 20

Steelcase Leap V2 462 review:I am a 5'9" 200lb I.T. worker by day and a gamer by night. After transitioning to working from home during these crazy times I found myself getting really sore in my previous chair (DxRacer). I would sit anywhere from 8 to 14 hours a day. After I had enough of the pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. They are located right in my own state of Michigan and do an amazing job re-manufacturing these chairs! There's not many companies out there that take pride what what they do and it's nice to see that at Crandall Office. They provide you with a 12 year warranty as well as a 2 year parts warranty. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. I got the upgraded 75mm carpet casters and the extra foam in the seat. This allows me to sit all day comfortably and not dent up my floor. My old chair would ruin my sub floor and those plastic mats because the casters where so narrow.With all that said I would recommend the SteelCase Leap 462 V2 to anybody who sits all day like me. Go with Crandall and you will not be disappointed!

Christopher Smith

17:54 05 Jun 20

Great company doing good work and they stand by their product. The chair I ordered looked and performed like new. Unfortunately I could never quite get comfortable in it (downside of needing to purchase without visiting a showroom due to COVID) but the return process was easy and free. Would recommend to anyone considering steelcase chairs.

Chris Groven

11:27 05 Jun 20

Oleg Khlevner

22:00 04 Jun 20

Loving the Steelcase Leap v2

Tyler Nicoli

21:48 04 Jun 20

David helped me with everything I needed. I'm in love with my new chair. It came quickly and looks brand new. Thanks for all the help!

Ben Kaplan

19:22 04 Jun 20

Chair was practically brand new, and came relatively quickly. Excellent customer service!

Joe Ajzenman

12:42 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:38 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Robert Ragusa

20:40 02 Jun 20

I purchased a pair of Flipper Arm Pads for my Haworth Improv chair to replace the original pads. The delivery time was relatively quick. The quality of the product is good but no perfect. The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. Unsure how long it will be before the screws become loose and no longer functional i.e.able to keep the pads in place. The pads are cushioned and attractive. Yes I would buy these pads again/.

Jevon Wild

19:10 02 Jun 20

Hailey Heil

18:30 02 Jun 20

Oleg Shpak

00:36 29 May 20

I received chair that from any point of view looked new. Fabric color was nice, and add-on options were great. I expected covid-related delays but chair arrived very quickly. Videos helped with trouble-free assembly. What a great business!

Jenny Honeycutt

15:51 28 May 20

I bought a remanufactured Steelcase Leap V2 from Crandall Office. It looks basically new. I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process. Highly recommend if you don't want to spend the $$$ on a brand new Steelcase.

Kelly Quach

16:22 27 May 20

Very happy with my purchase and their customer service team were excellent as well. They were quick to resolve my problem.

Brian Bello

22:11 26 May 20

10/10 customer service from the very Dave Crandall. Great experience.

Rob Kimball

19:40 26 May 20

Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. Chair was packed extremely carefully, and came with clear and simple instructions for assembly. Quality is excellent - like new!

Tom Gross

13:38 26 May 20

Ordered my chair online and it shipped pretty quickly. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. I received a response to my email the next day. Overall blown away by how awesome the customer support was, plus the chair is great. Would definitely recommend!

Joseph Cosmides

23:11 25 May 20

Cosmo Spada

21:04 25 May 20

Ordering my refurbished Leap v2 chair was a breeze. It arrived in 2 weeks and setup took a mere 10 min. I'm very satisfied with my purchase and my posture says thank you!

Charles Stafford

23:44 24 May 20

Arturo Torres

03:25 24 May 20

I ordered a leap v2 last month right after I began working from home. Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). Maybe I'm too picky.

Libby Perl

16:22 23 May 20

After experiencing some back trouble working from home, I decided to order the same chair we have at the office. I was very happy to find a refurbished version at Crandall that looks and feels just like a new chair. And customer service is excellent. Crandall was very responsive when issues arose -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). Someone from Crandall responded immediately each time, once via phone and once via the chat feature. Oh, and the chair arrived extremely quickly, within about three days.

Anita and Jim Dyches

14:54 23 May 20

Wow. Totally impressed by these guys. Got a Leap2 and it looks brand new. Chair arrived in 3 days. Recommend the extra padding upgrade in the seat. It makes a difference. I also got the roller blade casters for a little extra height. They are silent on my tile floor. Best of all these guyseven follow up and make sure you are totally happy with your purchase. When was the last time a vendor did that? Highly recommend.

P Berg

13:31 23 May 20

Exactly as promised. Ordered a re-manufactured Steelcase Leap v2.0. It arrived in great condition in under a week. The installation video was very helpful. A great addition to the home office.

aaksern

19:23 22 May 20

Every review here has pretty much stated why this is a great chair and company to buy from, but here are my thoughts. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. When I was looking into upgrades, the two most common chairs I came across were Herman Miller and Steelcase. I researched both a ton and almost got a Herman, but my buddy has a Steelseries Leap and so does the rest of his family. After talking with him, I decided it would be best to go with Leap V2. I was not really wanting to spend $1,000 on a chair, even though everyone who uses one says they're worth it, so I started looking to see if I could get a used one for cheaper. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. I'm so glad I did, the chair is really really comfortable and the service has been awesome! When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. It's easy to put together, and in great condition. About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. This is by far the most comfortable I've ever been in a chair. I was having an issue with my chair riding a bit low, so I sent an email to Crandall just asking if that was normal. Instead of just a response, I got new wheels sent to me to help raise it off the ground. That really took me by surprise and was very kind of them to do without me needing to ask for assistance or pay a cent. The fact that this has a 12 year warranty is also a plus, now I don't need to worry if something happens to my chair :) I actually recommended them to a coworker because he was sitting in a wooden chair at home. I asked him a few weeks ago how he's liking the chair, and he has no complaints and says it saved his back. I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :)

Stephen Birtman

12:43 22 May 20

I started looking for a new chair. I did some research and I found that are-manufactured chair was an option. The incredible website videos explained and demonstrated the process. I used the website chat function and thought some one in Burma would respond. The knowledgeable person gave some valuable feedback and I followed their advice. The chair arrived and I wished I bought this chair 6 months ago. Overall a great experience

Billy Jorgensen

21:34 21 May 20

Jim W.

00:25 21 May 20

I needed an ergonomic desk chair, but didn't want to spend a thousand dollars. I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. My Steelcase Leap v2 looks brand new. No scuffs, scratches or other wear. The shipping packaging was first class.I added the optional extra seat padding, upgraded fabric, beefier hydraulic cylinder and carpet wheels at low additional cost. Even so, I was still at half the price of a new chair. Communication with David was excellent. They're now on my "go to" list. I highly recommended Crandall for your next work chair!

Jonathan Woytek

18:19 20 May 20

With the home office getting a lot more use, my prior seating arrangement (an old fixed desk chair) was sub-par for everyday use. I had been looking at Steelcase chairs, but couldn't justify the price. Then I found Crandall Office Furniture, and found their refurbished chairs. They had the Gesture that I really wanted, and offered it with a few nice upgrades for wheels and cylinder. I ordered one and then waited. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. Assembly was not documented but pretty simple. After just a few hours in the new chair, my back and knees were far happier!Then I let my wife use the chair for a day. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. So a second order was placed, which shipped out much faster. The second one arrived with assembly instructions, so that bit of process must have been fixed in the intervening week or two between orders.Both chairs are refurbished, but arrived in excellent shape. Assembly was easy (and, even though there is a document now to help, it is quite possible to figure it out just by looking at the components). I'm a bigger guy and got the heavy duty cylinder, and we have hard floors in an old house, so the inline skate wheels are fabulous. If I could do anything differently, I wish that they offered a dark blue fabric choice, but black is great and works just fine. Customer service was prompt and helpful. The online ordering process was easy. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. Thanks, Crandall!

Perry Wolf

00:37 19 May 20

Bought a reman Leap 2 and it was pretty perfect. Came quickly, easy to assemble, looks great. Came the same day my company told me I’d be permanently working from home, so it’s going to get lots of use.

Daniel Hrivnak

18:53 18 May 20

The staff at Crandall Office is super helpful and responsive. My chair showed up in great condition and I'd buy again!

Drake Reinert

18:23 18 May 20

Cera Fisher

15:28 14 May 20

I'm so extremely happy with the office chair I got. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. Thanks guys!

Brendan Cusker

00:23 14 May 20

Ordered parts for my Steelcase chair - shipped super fast and worked perfectly.

Matthew Murphy

00:29 13 May 20

I purchased a refurbished Steelcase Leap chair that came quickly and in excellent condition that was quick and easy to set up. I highly recommend Crandall.

Jeong Hoon Ko

23:59 12 May 20

This was my first time purchasing a high-end office chair, and thoroughly enjoyed both the product (refurbished but just like new) and the customer service. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. Their Steelcase chairs come with 12 year warranty, and from interacting with them I'm sure the warranty will be well honored. Highly recommend buying from them.

Roger Parker

21:17 12 May 20

Everything is working great now and Mike was super helpful, helping me order the correct parts at a lower price. Chairs are as good as new.

casey coleman

20:52 12 May 20

Great price for a steelcase chair and it arrived in good condition

Chuck C

20:29 12 May 20

If you want to deal with people who stand by their claims and customer service and quality, Crandall Office Furniture is the absolute BEST!! You will not be disappointed!!

Arlene Paul

20:23 12 May 20

Love Love Love my Leap V1 chair. I had one like it years ago when I worked at Ford in Dearborn. Have not had a chair this comfortable since. Price was amazing. It wasn't much more than a less functional chair from Wayfair or those other side. Chair came within 3 days. I picked the color I wanted. Came with directions and a video but they weren't really necessary. Very easy to assemble. Looks and feels like a brand new chair. My questions were answered before I placed the order. A good chair is a necessity for a home office especially now that we are all Zooming because of Covid 19. I highly recommend Crandall and the Leap chair.

Sean Ochoa

20:14 12 May 20

I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. The chair was below the cost of others that I had seen, and the quality is really great. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. The chair still shipped on time and was in pristine condition. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future.

Hollis Bright

17:21 12 May 20

I spend hours at my desk and the steelcase gesture chair from Crandall's was a great purchase -- very well-made, mega adjustable, comfortable, and supports my back and neck. I particularly recommend purchasing from Crandall Office Furniture. They are personable, professional, and mindful of the environment. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order.

sanjeev tankha

04:07 12 May 20

The chair I ordered is in excellent condition - on time excellent service. Very happy with the quality and condition of the refurbished chair.

Jimmy Le

00:44 12 May 20

I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. I'd highly recommend buying your next chair from Crandall. The quality and fit of the chair is great and I'm glad I got it.

Christopher Puello

21:54 11 May 20

Alex Sukhodolsky

20:40 11 May 20

I bought a Steelcase chair from Crandall a few weeks back and all I can say is "wow." It came in brand new condition. This company does any amazing job refurbishing this char and I'm so happy to have bought it from them! Thank you for the great product and the savings!

Liviu Romascanu

20:33 11 May 20

Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. my first stop to check options.

Adrian Pope

20:31 11 May 20

With Crandall you'll get good value and excellent customer service.

Nathan Fulton

21:11 10 May 20

Great customer service! I had an issue with a chair part I ordered and they immediately made it right. Would happily do business with them again.

Donny Erwin

10:12 09 May 20

Luke Leslie

19:32 08 May 20

Ordered a Leap V2 from Crandall. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. I was a bit disappointed and planning to just return it to them and go elsewhere, but the very next morning David got back to me and offered to personally choose and send out another chair that same day with a return shipping label for the old chair. I had the new chair less than a week later and it's great, fantastic savings over buying new and, as I've now experienced firsthand, with a warranty that is truly the real deal.

Patrick Burke

19:30 08 May 20

Great Steelcase chair at an affordable price. Excellent service.

nelamvr6

23:22 07 May 20

Amazing shopping experience! Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. He made the mods to my order and everything was totally seamless. The chair arrived just a few days later in perfect condition, and assembly was simple thanks to the instructions that came in the box. Highly recommended!

Elizabeth Olsson

15:33 07 May 20

Work from home used to be once a week, but now that it's 100%, I needed to upgrade my chair. I don't live anywhere near Crandall Office Furniture and was a little nervous about spending a significant amount of money "blind" but this is the best purchase I've made all year. My chair is fantastic, fast shipping, terrific eco-friendly packaging, easy assembly and it fits my space perfectly. Top notch organization living their values. Thank you Crandall!

Ramzan Ally

13:37 07 May 20

After quite a bit of research it came down to the Steelchase Gesture and the Herman Miller Aeron. However I was not willing to spend $1100 at this time. I came across Crandall and saw the Gesture for a reasonable price (and free shipping) and more importantly a 12 year warranty. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. You could never tell that this was a used chair. Ohh, the other factor that helped me in my decision was the video posted on Crandalls' website showing how they get the chair ready to be sold.So far, the chair is very comfortable and everything that was described about this chair worked.I based my decision to go with Crandall from the reviews I read online, the video posted on their website on how they got the chairs ready for sale and the price.I'm happy so far, but it's only been about a week since I received it.

Robert Heyser

04:09 07 May 20

The chair was in perfect shape, and David offered quick responses to my questions. I'll definitely do business with them again!

Jason Capeles

19:00 06 May 20

Amazing customer service. The online chat was instantly fast, and helped me out. Initially I wanted the roller blade casters and they weren't showing up on the page as "in stock" and while chatting with the rep I mentioned that and he actually has just gotten a new order and re-freshed the page so I was able to get what I wanted just like that. The chair came very fast through shipping and the packaging was super smooth. 10/10 for sure.

Todd P

00:27 06 May 20

Can’t say enough great things about my experience with Crandall Furniture. The chair arrived in nearly new condition. Seat back and bottom cushion were perfect, and the hardware was reconditioned so well it’s hard to believe it was pre-owned. Easy to assemble , great communication, and the website did so much to explain the reconditioning process. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. Thank you so much!!!

Ryan Schiro

00:14 06 May 20

I ordered a re-manufactured office chair from Crandall. It showed up quick with great instructions and the packaging was good.

Rob G

21:38 05 May 20

So glad I found this site. Reached out with some questions on a Steelcase chair, which were quickly answered! I ordered the chair, and it came within the week! It was easy to put together. Great chair!

Kari Elassal

21:21 05 May 20

Mike Luna

21:07 05 May 20

Ordered and within 2 weeks, I was sitting in my remanufactured chair. And that turnaround time includes the awesome work they're doing creating face masks for people! Wouldn't hesitate to buy another chair from them in the future! Highly recommended!

Matt Bristow

20:58 05 May 20

Steelcase leap v2 looks brand new. Feels great! I only wish the arms were more padded. I bought some padded covers from Amazon to see if that helps. I use this mostly for pc gaming.

Joseph Nguyen

20:57 05 May 20

Received the chair with very minimal scuffs here and there. But it was expected since it is remanufactured. The shipping was fast and the chair was well protected. I am extremely happy with my purchase and their online videos is really helpful in case of needing to assemble/disassembly in case of skipping an instruction (like I did). Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware.

Kris Althouse

18:47 05 May 20

Great products and Great service!

Ray W

12:32 02 May 20

Excellent quality chair. Quick delivery. Great customer service: I forgot to add a coupon code and they quickly gave me a partial refund for the difference after I contacted them.

Bonsai Garden

13:00 01 May 20

5 stars plus. Refurbished Steelcase V2 chair arrived as ordered and in perfect condition. Chair looks and functions as new. Amazingly comfortable. Was a joy doing business with this company.

Joan Nairn

12:10 01 May 20

I needed a good chair for full time telework and after doing research found that Steelcase was one of the top rated. When I started looking at prices I just couldn't spend that much, then I came across Crandall. I was skeptical but only read great reviews, I went ahead with my purchase. Shipping was fast, the chair came well packed and looked brand new. The directions were pretty clear and they even provided a youtube video with step by step instructions to assist. I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. I would highly recommend this company and the products.

Sam Packard

03:41 01 May 20

Purchased a Leap v2 for my home office. Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. Since I have a Leap v2 at work, I wanted to find one that was resonable and like new. That is exactly what I found at Crandall Office Furniture. Easy ordering, fast shipping, and excellent customer service.

Sefidicus

13:57 30 Apr 20

Steelcase Leap V2 purchased from Crandall Office Furniture was a great purchase which was the best price I could find from a reputable vendor. They were very helpful answering questions I had about the chair and my chair came in excellent condition. Crandall Office Furniture knows how to do business and makes sure their customers are taken care of.

Jason Hamrick

11:55 30 Apr 20

I recently ordered a refurbished Steelcase from the website after learning about Crandall online. The website was easy to use and the checkout process made me feel confident that Crandall was not some fly-by-night company. The chair arrived within a week or so. It included easy-to-follow reassembly instructions, and links to online videos where they reassembled the chair. I followed along and was sitting pretty in no time.This is a company you can trust.

Eric Ashley

02:53 30 Apr 20

Bought a remanufactured Steelcase Leap V2 from them and have been very happy. There was a work from home sale going on which was perfect for me as my old chair wasn't cutting it anymore. Shipping was fast and the price was right, I would definitely recommend!

Brian Honick

23:06 29 Apr 20

I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. The staff were very helpful in answering my questions. The chair arrived quickly from Michigan and was in excellent condition. It has been a great addition to my home office.

Maximilian Roos

22:25 29 Apr 20

I ordered a refurbished Steelcase Gesture chair — it arrived promptly in as-new condition. Recommended!

Sam Lee

21:16 29 Apr 20

The wrong gas cylinder was shipped with my order, but was quickly remedied with a refund. Great products and great customer service.

Jeff Ohlrich

20:49 29 Apr 20

Trevor Mastria

20:26 29 Apr 20

Ordering was simple while still having a lot of options for the chair. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. It was pretty much new out of the box. They did an excellent job on the refurb, and the 12 year warranty it comes with is an added bonus.

Spencer Johnson

18:29 29 Apr 20

Gaines McMillan

17:56 29 Apr 20

I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. Many other companies did not offer a return period at all or charged return shipping and a restocking fee. Reviews on these other companies stated that while the seller said chairs were gently used, refurbished, or open box, they were in terrible shape or used shoddy replacement parts.I chatted with David a few times and decided to order a chair. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. There were some minor marks, scuffs, etc. on the frame and base, but that is to be expected and was clearly stated on their website and by David. The fabric on the back and seat was brand new.I had a few small issues that Mike and David responded to in a few hours. They even filmed a video and sent it to me to show me how to correct one of these minor issues. I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns.Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. I do not think they will disappoint in any way. They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. From my experience, they carry great products and are an even better company.Thanks again David & Mike for your help!

Mohsen Coretti

22:31 28 Apr 20

Bought a remanufacturer Leap v2. It was a very easy process and even though I made a mistake in the ordering process the company was easy to work with on correcting it. Assembly and shipping was quicker than estimated even though we're in the midst of the COVID19 outbreak that's affecting timelines at so many business.The product lives up the billing, it's in excellent shape to the point that it would be difficult to tell that any parts had a previous life before the remanufacturing. Will definitely buy from this company again.

Adam Whitmore

21:50 28 Apr 20

I bought one of their remanufactured Steelcase Gesture chairs. It was very easy to assemble. The chair is very comfortable.Crandall Office Furniture was very helpful and responsive to my questions.

M Adler

21:49 28 Apr 20

Refurbished office chair appears new and very professional packing. Takes away concern of purchasing used. Would do business with again. Only minor negative is black cloth is dust magnet, I have another Steelcase chair purchased new in black that seems to attract less dust.

David Mason

21:11 28 Apr 20

I had an Aeron chair at work for over 25 years. When I retired, I really missed the comfort. I looked around for reasonably priced Aeron chairs. I found several vendors and went with a different company. After missing the shipping promise by 2 weeks, I cancelled the order and I went to Crandall Office furniture. The customer service was excellent and I purchased a chair with upgrades. They delivered ahead of their promised date- pretty impressive considering they were diverting company resources to make masks for the Covid-19 crisis. I could not be happier. The customer service is fantastic and the product is a great value. Highly recommended!!

T Mill

21:03 28 Apr 20

They answered my questions over both chat and email in a timely manner. I'm happy with my purchase and the service they provided.

Adam Collier

20:40 28 Apr 20

Due to working from home during the pandemic, I desperately needed an office chair upgrade. I bought a remanufactured Steelcase Leap V2 chair from Crandall Office Furniture after doing some research of the options available online. I wanted a nice chair that I could sit in comfortably all day, but not to pay upwards of $1000. This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. They also shipped this to me very quickly which I really appreciated. Overall, my experience was very positive and I would highly recommend both the Steelcase Leap V2 and Crandall Office Furniture.

Luis Javier Gómez

20:13 28 Apr 20

Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. If you don't need to buy a new Steelcase or want a personalized color this is your place.

Rachel K

01:20 28 Apr 20

Wendy Fields

22:17 27 Apr 20

I Called to get a pneumatic part for my steel case chair I bought from someone else. They were so helpful, helping me find a new part. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. They provided videos support in the pricing was great thank you. I would absolutely order anything including a new chair for this company because they were really helpful.

Tim Wilson

21:05 27 Apr 20

Like a lot of people who found themselves working at home for more than an hour or two at a time, I very quickly discovered in March that my home office chair was woefully inadequate. I'd also learned the hard way that I needed a REAL chair. I've always been a fan of the Steelcase Leap, but couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. CrandallOffice.com was a revelation! Remanufactured Leap v. 2 chairs, with a stunning array of fabric choices. (I really hate boring colors, and I just won't buy black furniture at all.) I was really floored by how beautiful the choices are -- and while I admit that I'd looked at other official remanufacturers, including ones with only sad choices for fabric, none would even consider shipping to me. David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. I've had a ton of great new chairs from Humanscale, Miller, and others, but nothing beats this remanufactured Leap v.2 from Crandall, and I still can't imagine how he got it here so fast. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. LOL) Painless to assemble with NO tools, too. Buying from Crandall has been a perfect experience in every way, and you better believe that they've got my business from now on. In fact, I'm about to place my order for a SECOND Leap v. 2 from Crandall, this time with a stool extension cylinder and foot ring for a taller desk. Don't hesitate for a SECOND to buy your Leap from Crandall, or anything else!

Eric Bosley

21:00 27 Apr 20

Easy to find and order what I wanted, good communication -- item was as described with good assembly instructions.

J. Ryan Santarini

20:01 26 Apr 20

Absolutely stellar experience buying a single office chair (Leap 2). Shipped within the same week I ordered it. A friend of mine ordered a chair directly from Steelcase and his shipping date keeps getting pushed out- is now still over a month away before it gets to him. In the meantime, I could not be happier with my purchase. Great product, and even greater service. If you are looking for a decent chair because you recently started teleworking, this is the way to go!

Mike Kleppinger

19:47 26 Apr 20

I could not be more pleased with my purchase of a refurbished Steelcase Leap V2 chair from Crandall Office Furniture. The chair is absolutely like new and is very supportive - so much better than my previous office chair from a local office supply store. Thank you for your pre-sales support and excellent product at a very fair price. It's great doing business with you!

Greg Williams

12:30 25 Apr 20

Very helpful staff,

Willie Joe Smith

02:52 24 Apr 20

Bought a refurbished Herman Miller Aeron from Crandall. It arrived yesterday in excellent condition. Although it is refurbished it looks and performs like it brand new. Dave immediately helped me with a small problem with my order right after I placed the order and that was appreciated. A good company and a good product.

C R

02:15 24 Apr 20

The staff was very responsive and the chair (Steelcase leap v2) is great. Other than some wear on the handles, it looked new. The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. Once I was able to find an actual picture on officechairatwork.com it took only a second to ensure it was aligned correctly. The one negative I have is that the metal base of the seat was extremely dusty. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. Because of the way that section of the chair was put together, it was ridiculously hard to clean..but I tried my best to get into the nooks and crannies with qtips and cleaning wipes.

Taylor Stooke

22:22 23 Apr 20

Henry Chao

21:52 23 Apr 20

I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. I received the chair promptly and in great condition. Would definitely recommend ordering from Crandall Office Furniture! 👍

Hector Bejarano

22:10 22 Apr 20

Patricia Bruce

21:07 22 Apr 20

Product is excellent. Customer service is superb. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. Would highly recommend.

soomin seo

20:58 22 Apr 20

Like others, I was initially reluctant to buy a high end refurbished chair for personal use. But the chair that arrived was thoroughly cleaned and re-upholstered, with attention to detail. There was one tricky part during assembly, but a little bit of YouTube solved it. If you're trying to decide which company to buy ergonomic chair from, I'd recommend them in a heartbeat!

Nathan Meyers

19:48 22 Apr 20

Jamie Ficken

18:07 22 Apr 20

They were incredibly helpful during the purchasing process of my Steelcase Leap V2 and the chair arrived VERY fast. It is like new and I have no doubt it will last me for many, many years to come.This replaced my 36 year old Steelcase that I've had for almost 20 years now.Will buy from again and will be sending my employer your way.

Darby Howell

00:06 21 Apr 20

It looks and functions like a new chair. To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). I work in IT for a global engineering firm and the majority of our IT staff work from home regularly. With the recent events requiring our engineers, designers, project managers, etc. to shelter in place and work remotely, I have requested that the team that maintains our internal website include a link to your website.

Alejandro Alvarado

22:22 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the shipping box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. Great company, highly recommend.

Chuck Roberts

21:35 20 Apr 20

My order arrived in good shape. Everything works well. Thanks!!!

Jessie Tang

03:42 20 Apr 20

10/10 Absolutely love my new-to-me Steelcase Gesture chair! I have this chair in my office and decided to purchase one for home, but was looking for ways to save and buy used. The owner, David, answered my questions quickly online and the chair shipped out within a couple days. It was in pretty much new condition aside from some scratches on the metal post by my feet (hardly noticeable anyway), as Crandalls fully cleans and reupholsters the chair. The chair is fully adjustable and ergonomic like it’s supposed to be. Would definitely recommend!

Erik Hansen

21:29 17 Apr 20

Purchased a steelcase leap v2 from them online. Came looking pretty much brand new, and is extremely comfortable and adjustable to fit my 6'7" frame. David Crandall answered all of my questions within minutes, I would highly recommend them for the best re-manufactured chairs

Julie Edstrom

21:34 16 Apr 20

I ordered a refurbished Herman Miller Aeron chair for my home office. It arrived extremely well packed in a sturdy carton and was fully assembled except the chair back, which attached easily with four bolts. Even a power driver bit was included that matched the bolts. Chair is in like new condition and exactly as described. Shipping and tracking info was detailed and accurate. Very happy with my purchase. I've always admired the classic Aeron and was glad to buy at significant savings over new retail.

Daniel Gowan

11:00 16 Apr 20

Great chair and outstanding service. Ordering was simple and they were easily accessible to answer my questions prior to ordering. Delivery time also outstanding.

Brandon Tarney

02:30 16 Apr 20

Hi - I'm not the type to leave reviews (I've probably left a handful on amazon despite 100's of purchases) but I simply must support the business of Crandall Office Furniture.The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn't fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.It's hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you're thinking from them and save some money and time.

Adam Tyner

02:04 16 Apr 20

Came on time and in excellent condition. Completely indistinguishable from a new chair!

Doug Rivord

23:41 15 Apr 20

Purchased the re-manufactured Steelcase Gesture chair with the standard 65mm casters. I have had the chair only a few days, but so far I really enjoy it. I love the multiple arm rest positions. These fit me perfectly. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. Plus I have been using Steelcase chair at work and love it. Also this company is hands down much better than the previous company from which I tried to order a chair. Crandall was quick and upfront about their potential shipping delays. I still received my chair in less than a week!! My only complaint would be...... could you ship the base with the casters already installed? or give this as an option? I found the casters to be quite a pain in the backside to install. Much harder than I thought it they would be. However, I consider this a minor complaint. Overall very satisfied with the service from Crandall and the product I ordered.

Mitchell Baker

22:26 15 Apr 20

Absolutely Awesome. Chair looks great, was a great value, and is super comfortable. Needed a new part and they shipped it next day no questions asked. Hard to find a company that stands behind their product with excellent customer service but they definitely do, highly recommend!

H. L.

20:32 15 Apr 20

David went beyond what I was expecting for customer service. Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). But David helped me get the chair (Leap v2) quicker than I was expecting it. The company is also helping their local community by offering masks, which is a big plus in my books. More companies should implement corporate social responsibility. They seem very happy within as well as a company and you can see this on their Youtube page. I researched so many places to get my Leap V2 and Crandall Office Furniture beat any competitors out there. They might be more expensive but not by much. This is because they take very good care of the chairs by inspecting and steaming before they send out the product. THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. Definitely a WIN situation for customers here only. Buy with confidence with Crandall Office Furniture.

Matt Bradshaw

20:10 15 Apr 20

I ordered a new set of armrest pads for my Steelcase chair. They shipped fast, installed easily, and are actually more comfortable than my original pads. Great service!

Brenda AW

20:09 15 Apr 20

Great price for top quality office chairs. Received 1 week after ordering. Very happy with our Steelcase Amia chair.

Alexia Sites

17:09 15 Apr 20

refurbished in excellent condition. It's nice to purchase this kind of item from a trustworthy source.

Nicholas Nooney

04:27 15 Apr 20

I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. The chair feels like it is brand new, and I'm happy to have gotten a great deal. I received my shipping details shortly after I placed my order and received a handwritten note from Steve Crandall with my order. I absolutely would recommend Crandall Office Furniture to anyone who wishes to purchase a high-quality office chair but not pay full price.

Cory Hoover

04:22 15 Apr 20

My chair arrived on time and in great condition. Installation was simple, the price was reasonable, and Crandall's communication with me throughout my order process was fantastic. Highly recommended!

Angela W

00:18 15 Apr 20

CJ

20:01 14 Apr 20

I wish I knew about Crandall Office Furniture before! I would have ordered a Steelecase Leap v2 chair long ago.I found out on March 30 that I would be working from home until at least April 30. I wasn't sure my back and hips were going to support another month of work from home without a good chair. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. Refurbished chairs for half the price!The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new.I unpacked it in my living room and carried the pieces downstairs to my basement office. It was easy to put together (casters, back, and seat). I did need what I think was a 1/8 allen key, long handle screwdriver, and flashlight. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. Word to the wise: Before you put your seat on, raise the chair up with the lever and then GENTLY sit down on the chair. If it sinks, you will need to adjust (loosen) the gas cylinder with the allen key. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture!

Brian Moeller

17:13 14 Apr 20

I was looking for a good work-from-home office chair. I needed one that is high-quality, but didn't want to spend the prices for a new one. I found Crandall, shopped their site, and thought I'd give it a try. I picked a chair, and ordered it. It was here quicker than I expected. It was exactly what I ordered, and more importantly, exactly what I needed to be productive while working from home. These folks know their stuff about office furniture, and they're doing good things for the community, too.

Chris Sohl

19:14 13 Apr 20

Great customer service from a small, family owned and run company. Highly recommend!

Billy Calderwood

15:39 12 Apr 20

Bought replacement gas cylinder for one of my Steelcase Think chairs. Perfect fit and works as good as original. Would buy another. PS: You will need a pipe wrench to get the old one off.

Mark Recio

21:00 11 Apr 20

Great customer service, even in the face of WFH2020!

David Zoch

20:40 08 Apr 20

Great experience. No snags, just high quality service from start to finish.

Brent Kerby

18:37 06 Apr 20

I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. I did a lot of researching prior to purchasing from Crandall. But they seemed to have the most comprehensive processor for remanufacturing chairs, along with excellent reviews. I was very nervous to purchase a remanufactured chair as I'm very OCD and was worried there would be many scratches and scuffs on the chair frame. When I removed and put together my chair (~10mins max) I was super happy with the quality of the chair. I could barely find any scuffs or scratches on the chair at all. It really does look brand new. If you are in the market for a chair..definitely consider one from Crandall. I will be purchasing another for my wife.

scott mueller

18:09 06 Apr 20

Our V2 arrived within 5 business days and it looks brand new. Customer service is spot on. I had a question and Steve Crandall returned my call promptly. If I ever need another office chair Crandall will be my first choice.

Kathleen Steimle-Hermes

17:52 06 Apr 20

Fast shipment. Numerous posts to let me know chair was on its way. Minimal assembly by my husband. It's just like sitting at work in the same chair! Very, very happy with purchase.

Christopher Bral

09:50 04 Apr 20

Kurt Campbell

13:57 03 Apr 20

I found them through their partnership with BTOD. Go watch the video on refurbishing Steelcase chairs. So many options! Really impressed with their operation. Thanks!

Matt Giuliani

12:40 03 Apr 20

I had a great experience with my order from Crandall. I chose to go with a remanufactured Steelcase Leap V2 and couldn't be happier - it was on my porch in two days, and is like a brand new chair.

Jim Albert

17:22 01 Apr 20

Great products! Great customer service! My chair was received within a couple days (even with an ordering error on my part) and looks brand new. I will buy from Crandall again!

Alex Henry

06:49 31 Mar 20

I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. The chair is in great condition, I would not have known it wasn't brand new. With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top of the great product, customer service has been fantastic. I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs!

Cade Anderson

23:11 29 Mar 20

Helpful and friendly service and quality re-manufacturing.

Pranav Vaish

15:25 28 Mar 20

Chris Polisetty

14:40 27 Mar 20

David Crandall is a great help when purchasing the chair. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last.

D.J.

13:20 27 Mar 20

Super responsive; took care of my custom request, and when my order arrived it was extremely well-packaged and just as they promised it would be. Very professional and they do what they say they are going to do!

Alan Scherger

00:23 27 Mar 20

Like you I was skeptical about buying a remanufactured chair, online.I ordered and received my chair in 3 days, spent less than 1/2 of what I would have on a new one, and I couldn't tell you anything that's different between this chair and a new one. 10/10 would buy again, but I won't have to, for maybe 12? years? nuts.

Kyle Dorsey

20:43 26 Mar 20

Like many people, I found that my home office chair was inadequate for working at home during quarantine. I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. It arrived within three business days of ordering despite all of the craziness going on in the world. It is indistinguishable from a new item.

Gehard Schect

19:12 24 Mar 20

Most excellent customer service !! These guys went out of their way to come up with a hard to find part I needed. Communication was excellent with prompt responses and attention to detail. You can't go wrong when dealing with them, highly recommended!

Kayla Hanson

00:53 24 Mar 20

Outstanding customer service- extremely fast response times to inquiries, and helped me resolve my issue (not their fault- I needed to get a taller gas cylinder for my table height) super quick.A+ highly recommend.

Jared Fleming

20:29 23 Mar 20

Amazing service! David replies instantly to any questions over chat or email (probably phone too but I didn’t ever call). Chair came in great shape. Well worth the price.

SK

16:45 21 Mar 20

Great service. Chair looks almost like new. Happy with it so far (1 week)

Jeff Robinson

13:01 17 Mar 20

Wasn't sure about a refurbished chair, but the chairs are fantastic!

Bill Rosatti

19:39 16 Mar 20

Exceptional personal service, feedback ad follow up after sale! My V2 Leap Steelcase chair is outstanding.

Robert Menapace

03:21 16 Mar 20

I couldn't be happier with the experience I had with Crandall Office Furniture concerning both the product I received as well as the service. David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. Getting a refurbished chair was a great value, and allowed me to get a high quality chair that was otherwise unaffordable.

Jane

13:48 10 Mar 20

Katy Eichhorn

16:28 05 Mar 20

Our office ordered several chairs from Crandall and they arrived in excellent condition and were easy to assemble. I have personally been using one of these chairs for over a week and it's very comfortable!

Alex L

20:15 04 Mar 20

Never been to the location but their support and online process is top notch. If you are on the fence about getting a new chair vs a used, Crandall is the way to go no doubt. This team rocks!

Paul Parobek

21:26 03 Mar 20

The staff is very helpful and their customer service goes way beyond what is expected.

M Poulos

05:12 29 Feb 20

I worked with David on a custom designed Leap V2. Love the price and final product. I recommend calling them direct when you are ready to purchase. Chair feels and operates like new. I purchased the heavy duty gas cylinder and 75mm hard surface wheels. It puts my old office-max unit to shame.

Whitson Bryan

22:39 17 Feb 20

Joshua Bernstein

12:15 13 Feb 20

David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. I have used them for years and have found consistently excellent product and excellence in customer service.

jack johnson

20:32 12 Feb 20

Absolutely the best service and Customer Care! Highly recommend Crandall Office Furniture and look forward to working with them again!

Richard Tessi

16:59 06 Feb 20

I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. I actually was talking to David, the owner and he entertained my countless questions to the point where I knew exactly what chair I wanted and why. The chair shipped quickly and arrived fast than I expected. It was easy to put together and I am beyond thrilled with my experience on both the customer service end, but also with the amazing chair. Top notch all around, will definitely purchase again as my company grows. Thanks!

Don Knudsen

16:44 06 Feb 20

I didn't actually order from them (we ended up not needing the part), but their customer service is top notch and if we do need parts we will be ordering from them.

robo rules

02:44 05 Feb 20

I talked with the owner before buying a rebuilt steelcase leap v2. He was very open and honest about their process. The chair came in excellent renewed condition as promised.Would recommend, would buy again.

Michael Horodyski

00:19 02 Feb 20

The replacement cylinder dropped in and worked perfectly.

Mark Buckner

20:25 30 Jan 20

Good aftermarket gas cylinders for our Steelcase office chairs at a competitive price. Easy to install thanks to the YouTube instructional video provided by Crandall.

Sarah Zacher

19:40 29 Jan 20

Crandall was very helpful in returning and exchanging a chair that didn't work for me. Highly recommend.

Brittany VanderWall

18:50 29 Jan 20

Order arrived quickly and the product was as described. Chair is very comfortable and clean.

RickG Gibb

14:49 28 Jan 20

The gas cylinder on my 12 year old Think chair failed in April 2019. Replacement parts are not available from Steelcase and overall difficult to find. I purchased a replacement from Crandall. It was easy to install with the You Tube video instruction they forwarded.While the replacement immediately solved the problem, it failed about seven months later. Hopefully just a fluke. Once I notified them of the failure, Crandall shipped out a warranty replacement at their expense. That's the way it should work.

Greg Stearns

01:41 28 Jan 20

Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. Very prompt and shipping was included.Great service!

Keith Pearce

14:23 26 Jan 20

Joseph Brokenbourgh

19:23 23 Jan 20

Great people, fast and friendly service, fast shipping!

Sean Griffin

18:53 23 Jan 20

Amazing customer service and replacement parts!

John David

21:54 13 Jan 20

They reupholstered a Leap Chair I had. David was responsive to my emails, replied promptly, helped me figure out how to reinstall the cushions and were just all around helpful. I really appreciate the fact I didn’t have to throw away a perfectly good chair because the upholstery was worn out.

Daryl Surat

17:41 13 Jan 20

Very responsive to all questions sent ("we reply immediately" is not an exaggeration, even when I was submitting questions during holiday hours!), and answers were detailed, thorough, and accurate. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. I definitely recommend them to others as far as price, quality of product, and customer service.

Gerald Hopkins

21:13 16 Dec 19

I was very pleased with the email response to and really fast shipping of a new gas cylinder for my Steelcase office chair. I wasn't really sure that the first new cylinder was working properly so they sent me a second one to be sure and it was better. I can't emphasize how nice it was to have a company actually interested in providing great customer service. I would recommend this company to anyone without hesitation.

Kyle K

17:37 14 Dec 19

Exemplary! Super fast shipping, great how-to video. Thank you for being great!

Lenny

23:33 11 Dec 19

I’ve been researching used Herman Miller Aeron Chairs for quite a while for my home office. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great resource.

Tom Cruckshank

21:33 10 Dec 19

Good price on the part I needed and good customer service.

Dean Williamson

14:24 29 Nov 19

Excellent chair at an affordable price! Quick shipping and excellent customer care. Highly recommend!

Joe

04:31 20 Nov 19

Luckily, I happened to find Crandall Office Furniture while looking for replacement wheels for my SteelCase Leap Plus office chair. Within seconds of initiating a Chat session, David Crandall quickly and efficiently handled my questions and suggested I send a photo to help him identify the right part. Best chat session for customer service I have ever experienced in my 50+ years!

Mary Page

07:20 18 Nov 19

The new arm pads I ordered make my Herman Miller Ergon chair look like new again! So easy to replace the old ones!

Wayne Blackwell

22:21 14 Nov 19

Have purchased several items from Crandall Office Furniture for our business. They are fantastic to work with and the quality of the refurbs are tops!

Michael Fuentes

19:48 12 Nov 19

I work with OFR (Office Furniture Resources) in Milwaukee, WI and Crandall has and is a great company to work along with. Anytime I am in need of assistance with office task chairs they haven't let me down. Steve and David Crandall are great to work with. Love the new website and color scheme. Recently they were my answer to converting a standard Aeron B to a drafting/stool task chair.

Zan Lamkin

20:41 07 Nov 19

Great customer service and great workmanship on refurbished chairs

Shaun Howard

18:08 06 Nov 19

Outstanding working with David and the team at Crandall. I bought a Steelcase Leap from them in mid-2015 and brought it back in for a refresh in late 2019; in the interim I had broken a couple mounting points on the armrests and stained the seat fabric. Not only did they have it completely repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! Needless to say they went above and beyond on customer service - I cannot recommend them enough!

Yuanjiang Tao

04:31 02 Nov 19

Perfect Chair, very nice experience!

John Saldutti

12:26 29 Oct 19

Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. Their cost-effective vinyl looks and feels like leather.

Gabe Siegal

15:05 16 Oct 19

Ordered a replacement gas cylinder for my aging Steelcase chair. David's helpful support, plus a well-made Youtube tutorial by them, helped me reinstall the new cylinder with no problems. Friendly and a good product.

Jerilyn

18:09 11 Oct 19

Steve and David are both great to work with. They worked hard at getting me the perfect chair and I Love it!

Brad Vernon

02:28 04 Sep 19

I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. I contacted the company via email and very quickly received a response with instructions and a video explaining how to remove the seat and adjust the set screw. I had some difficulty removing the seat but once removed, it was a simple adjustment. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder.

Tom Edwards

15:06 29 Aug 19

Lindsay Crandall

15:17 18 Aug 19

High quality parts, great customer service and helpful training videos!

william cook

14:40 18 Aug 19

Gas cylinder worked perfectly! Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. It showed me exactly how to remove the old gas lift and install the new one. Also, I was impressed with the very fast shipping! Thanks! Bill

George Hill

20:56 12 Aug 19

I was looking for a way to raise the height of my Steelcase Leap v2 chair and could not come up with a solution. I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. I ordered the cylinder on Thursday and had it on Monday. I watched a short video on their website and was able to replace the cylinder in less than 5 minutes. Great people, great service and quality products. Highly recommend.

Marnie Abramson

15:10 08 Aug 19

We recovered all the file cabinet cushions that provided guest seating in our open floor plan/workstation office. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! The seating looks great and David was a pleasure to work with. I highly recommend them!

Shawn Chaffee

19:48 03 Jul 19

Awesome service parts worked great and videos are very helpfulNice Job

James Vanden Bosch

20:02 07 Nov 17

Great quality and excellent workmanship.

Trina Hegedus

15:00 14 Aug 17

I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. I confirmed that 2 pm would be fine.Today is Monday. I emailed Dave on Friday asking him to confirm the appointment as we live 90 minutes from the business's location and received no response. I also received no response to an email sent this morning. It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. It was only then that Dave said "well today might not be the best day, I have a lunch meeting and we have trucks coming in this afternoon". It's worth noting again that this is the time Dave himself proposed.If this is the way this company conducts business, I would recommend staying as far away as possible.

Dee Compagner

21:21 11 Jan 17

Great service and great prices! We originally purchased a number of chairs from Crandall back in 2015 for a new office space that we had. They had a lot of options to choose from and were so helpful. Now a year in we realized our other chairs needed some repairs. For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. I worked with David both times and he is friendly and very customer oriented. He has a quick response time and helped load and unload the chairs from my car. They definitely will be getting our business again. Kudos to their team!

Mike Alkema

14:37 05 May 14

I purchased a used Steelcase office chair from Crandall. I got a great price and a fantastic product. I'm very happy.

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Facebook Rating

5.0

Based on 25 reviews

Crandall Office Furniture

5.0

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

20:17 01 Aug 20

Good customer service, USA company, great product!

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

19:46 08 Nov 19

Very helpful and great costumer service!!

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

15:11 23 Jun 17

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Address: 608 Callaghan St., Greenville, MI 48838 | 616-682-0110

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