Google Reviews:

Nate Cantonwine
Nate Cantonwine
22:53 22 Jul 21
I was very pleased to come across Crandall Office Furniture while I was searching for the chair I wanted! I had been using an Amia from my employer and I have enjoyed it, but will soon have to return it as we return to the office. Buying new from SteelCase was just too much for me. Being able to... find the same chair at Crandall for about half the cost was just awesome! The chair I received was clean and shiny and seemed like new to me! I look forward to many years of use and should I ever need another chair, I will return to Crandall. Thank you!!read more
Scott Ackerman
Scott Ackerman
20:35 22 Jul 21
Details on the website clearly showed my office chair. They had exactly what I needed to fix. Fast delivery. The YouTube video was a huge help in making sure that I installed the new hydraulics tube correctly!
Sandi Spires
Sandi Spires
19:22 19 Jul 21
Search filters on the website made it easy to browse available chairs. I liked a Grade B (refurbished) Steelcase. The description detailed the refurbishment (minor cosmetic). Better still, I was able to customize it with skate wheels. In just a few days, I had my zippy new chair.
Sean MacNintch
Sean MacNintch
11:22 19 Jul 21
I'm happy with my purchase as the chair arrived in excellent shape......like new. It came packed very well and with clear instructions.
Timothy Pfeifer
Timothy Pfeifer
17:36 18 Jul 21
Responsive to questions. Super fast shipping. Very satisfied!
Carlos Marzol
Carlos Marzol
15:49 18 Jul 21
Great customer service and products. 100% recommended
Patrick Goley
Patrick Goley
14:37 16 Jul 21
I purchased a Steelcase Gesture chair exactly how I wanted it for around $650 in like new condition delivered to my door. Assembly took about 5 minutes. Very happy with my purchase. And 12 year warranty is great peace of mind. Recommended.
Patrick Jones
Patrick Jones
16:59 15 Jul 21
Kristen Langsdorf
Kristen Langsdorf
15:46 12 Jul 21
Fast shipping and chair arrived in pristine condition. I bought a grade A Gesture and it looked brand new! Got a great deal and very happy with my chair.
ancient122
ancient122
16:45 11 Jul 21
Some of the best customer support I've experienced in a while, and I highly recommend their remanufactured Leap and Gesture chairs.
Keith Kloucek-Hummel
Keith Kloucek-Hummel
23:37 10 Jul 21
Pictures of my chair were detailed and accurate. Shipping was surprisingly fast with UPS. Chair received was packaged really well with no damage. The chair itself is in great condition and feels like new! Very pleased.
J. Bruner
J. Bruner
14:05 10 Jul 21
I purchased a Steelcase factory return chair from Crandall Office Furniture. I was leaning toward a remanufactured chair but the factory return price, free shipping, and the Spring discount was too good to pass up. The chair arrived within a week from order. The Steelcase online store was showing a... month lead time for the same chair due to COVID supply chain issues. Crandall packed the chair and parts well. The Crandall assembly instructions were easy to follow too. The chair is what I'd expect from a factory return - a few minor scuffs and scratches but nothing visible from a few steps away. I'm happy with the chair and my purchase experience from Crandall. They sent me emails for order confirmation and shipping so I knew where my chair was and when to expect delivery.read more
Donald Schwartz
Donald Schwartz
19:06 08 Jul 21
I am delighted with my Leap V2 chair - not remanufactured but a ‘Grade A’ authorized return from Crandall’s inventory. The chair is everything I hoped for: easily adjusted, comfortable, supremely supportive and in perfect, as-new condition. I am also delighted with Crandall’s service. I had... questions pre-purchase which were answered promptly through on-line chats and phone calls. The chair arrived when promised and was easy to assemble. Altogether a true five star experience.read more
Anders Eliasen
Anders Eliasen
18:26 08 Jul 21
A. Melih Luleci
A. Melih Luleci
15:01 08 Jul 21
Great chairs.. Like brand new
Nicole Dickerson
Nicole Dickerson
20:34 04 Jul 21
I received my chair pretty quickly after ordering (Steelcase Series 1). It was a very good deal and it was practically new. The set up was easy (no screwing parts together) and it’s very comfy. The customer service is great as I asked a question before my order and it was answered pretty quickly. I... would purchase from Crandall again. Thank you!!read more
Bryan Gianninoto
Bryan Gianninoto
16:08 04 Jul 21
I love the Leap v2 chair! I have lower back issues and I spend a lot of time on the computer, so this was a great investment towards my physical health. I already notice a big difference in my posture and comfort level. I was particularly impressed with how quickly it arrived and how easy it was to... assemble thanks to the helpful installation videos that Crandall Office have made available. The chair looks and feels brand new and I'm very satisfied with the color and fabric choices.read more
Molon Labe
Molon Labe
01:23 04 Jul 21
Great product in great condition and a great company to deal with. Chair was reconditioned wonderfully and shipped quickly. Had a problem with the shipper but this was not the fault of Crandall at all. Crandall will be my go-to for office chairs from now on but I hope I won’t need another one... anytime soon. Already recommended them to a coworker who’s in the market also.read more
Joanne Kalman
Joanne Kalman
15:39 02 Jul 21
As a Canadian customer I was very pleased with the ease of the purchase. For a flat rate the steelcase leap chair was delivered to our door quickly. All taxes and duties were also covered. The chair is great - very customizable, as expected and very comfortable and supportive. Thank you -... highly recommended.read more
Jack Johnson
Jack Johnson
15:13 02 Jul 21
I highly recommend Crandall. Ordered a remanufactured Steelcase Leap V2. Shipped very fast, solid packaging. Easy to assemble after watching the brief instructional video on Crandall's website. Chair functions like it is brand new. Cosmetically it's brand new except for some minor imperfections on... the frame. No reason to buy new, buy from Crandall and save hundreds of dollars.read more
Kelly Saunders
Kelly Saunders
15:00 02 Jul 21
Staff is very friendly and answered all my questions. Online ordering process was intuitive and easy to do. My Mirra 2 chair arrived very quickly, given that it was shipped halfway across the country, and it looks and feels brand new. I would never be able to tell it was refurbished if I wasn't... told. The price can't be beat! Highly recommend!read more
Robin Ni
Robin Ni
18:58 29 Jun 21
If refurbbed furniture sales and service were an Olympic sport, Crandall would be the Michael Phelps of that event.I have been wanting a Herman Miller Classic Aeron since I worked at Mindspring yeaaaaaars ago.. cuz they actually cared about their employees and got us GOOD equipment.I finally... decided to splurge on a refurb, as I have no interest in the updated Aeron. After much internet browsing and gnashing of teeth, I ran across Crandall. The chair is used, of course, but they replace the casters, the gas cylinder, the arm rests, and the lumbar support with NEW pieces. They have free USA shipping, a 30 day money-back guarantee, AND a 2 year warranty. AND they got the chair to my door within 3 days of ordering it. If that's not enough, my back and leg pain were gone within a month.Just sayin, TL/DR: you could beat Crandall with a stick, but you still won't get a better product for a better price or with better service or shipping anywhere else.read more
Kevin Kuang
Kevin Kuang
02:21 29 Jun 21
Ordered online, came quick and well packaged, also great customer service, when I needed
jsimon-NYC
jsimon-NYC
16:30 28 Jun 21
I recently placed 3 orders with Crandall for a total of 5 Steelcase chairs:3 remanufactured Think chairs and 1 new series 1 chair for a client and 1 remanufactured Leap v2 chair for me......... The chairs are terrific. They arrived quickly, well packed and with good instructions. The... remanufactured Leap v2 compares very well with a new Leap v2 that I purchased from Steelcase last year.Customer service is terrific.I'm totally satisfied, and will never buying new again.read more
Alex Hur
Alex Hur
22:23 27 Jun 21
Really happy that I got a remanufactured steelcase gesture from Crandall’s! Saved a couple hundred dollars and got to configure the chair fabric, wheels, and ergo adjustments exactly how I wanted. The shipping was also very fast and packaged very securely. Put the chair together in 5 mins with no... tools needed.read more
Nishad
Nishad
18:53 26 Jun 21
The online shop was easy to navigate and I found the chair I wanted in minutes. The delivery was on time and well packaged. I got a refurbished steelcase but it looks brand new.
Nick Di Vona
Nick Di Vona
18:27 25 Jun 21
Ordered a Steel Case Gesture from Crandall recently, and I am pretty impressed.Shipping was quick and the package arrived looking like it could have survived dropping in from the atmosphere. Unpacking was quick, set up with the provided instructions was also quick.So far I am loving my new... chair, and the fact that I got it for less than half of the MSRP of the chair if it was new, is even better. Also, I was able to get it in a bright blue color, which is for sure a plus for me.I probably won't buy from them again, because I probably won't need to as this chair feels pretty "endgame" as far as chairs are concerned. I sit all day most days out of the week at my desk. If, for some reason I did have to purchase a chair again, I would absolutely go to Crandall.read more
Anthony Bartelme
Anthony Bartelme
17:40 25 Jun 21
New Herman Miller Aeron chairs are ridiculously overpriced. I mean, they're just chairs, and a lot of it is plastic. That said, they're comfortable chairs. I got one from Crandall and it was as good as new for half the price. I bought the PostureFit add on, which was worthless. I've already removed... it. But that's on me.read more
Pete S
Pete S
16:15 25 Jun 21
Chair arrived is "new" condition .. could not be happier with the condition of the chair. However, I read reviews about the Steelcase Gesture chair as being great, so I ordered that. Not quite as comfortable as an Aeron, so I'm sending it back and on the waiting list for an Aeron from Crandall. ... The return policy is great and no issues there .. just make sure you save all the packaging material.read more
Shane Sung
Shane Sung
14:39 25 Jun 21
Tyler Kellmann
Tyler Kellmann
13:59 25 Jun 21
Purchased a refurbished Steelcase Leap from Crandall. Chair arrived fast and instructions made installation fast and easy. Had a small issue with the gas cylinder which they had a replacement shipped out and arrived in just 2 days. Excellent service and product. A++++
Ian Kimm
Ian Kimm
19:27 24 Jun 21
Garreth Nedved
Garreth Nedved
15:42 22 Jun 21
Shipped the chair extremely fast and was very easy to put together. Best chair I've ever used for sitting all day at work. Highly recommend the refurbishing process, the chair is like new!
Sara Clark Pierson
Sara Clark Pierson
12:43 22 Jun 21
My Aeron chair is perfect and looks like new. It arrived quickly and was well protected during shipping.
Sean Ferry
Sean Ferry
16:18 21 Jun 21
Daniel Suitor
Daniel Suitor
15:29 21 Jun 21
Incredible quality of product and service, extremely well-run buying experience. I bought a Steelcase Gesture chair for ~35% off MSRP (>$400 off). Crandall had it as "Grade B," but it could've been called "Like New" anywhere else. Their refurb work is fantastic; the chair maybe has one... infinitesimally small cosmetic defect. Their website lists chairs as individual stock units with clear, high-quality photos, so you can go over the exact chair you want to buy with a fine toothed comb. My purchase was seamless, and they expertly package these chairs for delivery.You might, MIGHT be able to get a comparable chair at comparable lower price if you spend hours and hours trawling local office resellers, or haggling with people on Facebook Marketplace. OR you could just order exactly what you want from Crandall. They'll be my first stop for future purchases.read more
Hayden Hynes
Hayden Hynes
22:08 20 Jun 21
Refurbished steelcase gesture for 1/3 the retail price seems brand new. Literally couldn't tell that it had been used at all.
Donald Wuebbles
Donald Wuebbles
17:10 20 Jun 21
New Steelcase Gesture chair arrived well and was easy to put together. Excellent chair -- much better than my old office chair. The leather appears to be very high quality and not paper thin like my old chair.
Steve Wilson
Steve Wilson
17:13 19 Jun 21
I ordered a replacement gas cylinder to convert my desk chair to a tall stool for my sit/stand desk. By mistake they shipped the wrong sized cylinder, but their customer service was excellent. They were courteous and helpful, and shipped the correct gas cylinder the same day I reached out to... them.The part itself works perfectly.I would order from Crandall Office Furniture again.read more
Nancy DeSimone
Nancy DeSimone
23:59 17 Jun 21
My refurbished Steelcase Leap 2 arrived within days and looks/feels absolutely pristine. Excellent company, highly recommended.
Paige Boehmcke
Paige Boehmcke
16:24 17 Jun 21
Recently purchased a certified returned Steelcase Series 1 chair. Communication of shipping times and updates was great. Package came in a large box, too large for our old apartment elevator, but it only weighed 45 lbs so it was reasonable to carry upstairs. Packaged very securely with protective... plastic and lots of paper insulation. No tools assembly was super easy! I was really happy to find this chair at a discount, with a great warranty, in the colors I wanted, from a US based small business, and to be giving it a new life after someone else returned it. I spent a long time researching chairs and companies. In the end, I'm very happy with the chair and I recommend this company to anyone looking for office furniture.read more
Mary Hall
Mary Hall
18:13 14 Jun 21
I am very satisfied with my order. The product is in excellent condition and any questions I had post-delivery were answered promptly. I also appreciated the Girl Scout cookies in my box! I don't think that's always included, but was a lovely surprise. I would definitely order from Crandall again.
Bredfrown
Bredfrown
01:10 14 Jun 21
I recently bought a refurbished Steelcase Leap V1 from a different vendor other than Crandall, but the armrests that came with that chair were a bit worn out. I saw that it was a little hard to find the OG armrests, so I decided to go with Crandall's instead. They're great! I've been using them for... a few weeks now and I have no complaints. 🙂read more
Ryan Newton
Ryan Newton
17:42 12 Jun 21
Wonderful experience with Crandall. I ordered a Steelcase and it showed up quickly and in mint condition. The whole experience was nothing short of perfection.
Bob Herguth
Bob Herguth
10:56 08 Jun 21
I ordered some replacement arm pads and a seat piston for my Steelcase LEAP v1 office chair. They were easy to install, thanks to your online videos, fixed all the issues, and now the chair is like new again. Thanks!
John Carlson
John Carlson
23:43 06 Jun 21
Saved a lot of money on a Herman Miller Aeron chair to drafting stool upgrade kit
Alex Parker
Alex Parker
17:25 05 Jun 21
I got a great Steelcase chair at an awesome price. Delivered so quickly, and assembly was simple. I’m very excited!
Megan FB
Megan FB
00:46 05 Jun 21
Ashwin P.P
Ashwin P.P
19:46 04 Jun 21
Erin Burke
Erin Burke
21:48 03 Jun 21
I ordered a remanufactured Herman Miller Aeron C-size from Crandall. Their price was very fair, and the chair I received appears to be in excellent "like-new" condition. No visible scrapes/scuffs or signs of wear. Shipping was timely, and assembly instructions were very simple and clear. It... took less than 5-min to unbox and assemble. Assembly only involved attaching the chair back to the rest of the chair, with four provided screws. So far, everything appears to 100% perfect. Thanks Crandall!read more
Tom Godfrey
Tom Godfrey
17:48 03 Jun 21
The Stealcase Leap v1 chair is like new! Only one tiny scuff on the lumbar knob…. Totally exceeded my expectation in every way both product and service. I highly recommend Crandall…
Derek Petersen
Derek Petersen
14:12 01 Jun 21
A great business with friendly people to work with!
Jesse Avery
Jesse Avery
16:57 31 May 21
My refurbished chair arrived quickly. The refurbished office chair looks brand new. I'm so happy with my purchase!
Dave Reilly
Dave Reilly
19:49 27 May 21
Excellent service. The chair conversion kit is working flawlessly. Great company.
Dylan Lacewell
Dylan Lacewell
14:11 24 May 21
Really happy so far with my Steelcase chair, this arrived in amazingly good (really like new) condition and has improved my WFH experience a ton.
Trist
Trist
17:36 23 May 21
Bought a Leap V2 and it arrived within 4 days. My butt has never been more comfortable.
Dave Snader
Dave Snader
15:11 23 May 21
Picked up a grade A steelcase. Shipping was super fast. Condition was excellent. I noticed one small scrape, which was the only indication that this wasn't a brand new chair. Super satisfied, and I highly recommend Crandall.
Robert Hiatt
Robert Hiatt
14:27 21 May 21
I purchased two Haworth Improv (1996-2002) Gas Cylinders, after watching the replacement video on the web site. The Cylinders and parts kit arrived quicker after purchase. I followed the steps in the video and both Improv chairs work like new. Thank you, Crandle Office Furniture.
Steven Crofut
Steven Crofut
01:47 21 May 21
My sister in law needed a good home office chair, and what's currently offered in traditional stores...well, just wasn't that great. I had just purchased a new gas cylinder for my Think chair from Crandall, and I thought I should get one of their reinvigorated Think chairs for her. She hadn't... moved yet, so I had a special request for the delivery, and they made everything work. So great to deal directly with a USA company that helps the customer. She loved the chair.read more
brad c
brad c
17:43 19 May 21
Quick review for not only an exceptionally crafted refurbished chair (I'd be fooled to think it was brand new, if not for the extremely minor/insignificant visible wear on the plastic for the base)first of all, they shipped my chair way faster than quoted, excellent turnaround time.chair... quality, superb, everything is in perfect working order, the padding is super awesome, and I am much more productive in my nice new (to me) LEAP V1the ONLY complaint I could have is I'm leaning ever so slightly, which feels like I just got unlucky on the seat cushion, because the quality of the rest of the chair is seriously like new. and wouldn't you know it, the reviews for their excellent customer service were all true. I had an email response within FIFTEEN MINUTES you guys, I don't even respond to text messages that fast. and get this, they are shipping me out a new seat cushion and return label to ship back the current one. no teeth-pulling or manager escalating, no waiting on hold for hours, literally just an email saying "hey this feels a little uneven" and BAM they're sending me a new cushion.I genuinely cannot recommend this company enough. my brother sat in my chair and ordered himself a v1 also, my dad sat in it too and said he liked it as much, if not better than the herman miller he has.and I paid SO LITTLE compared to what a new LEAP would cost, you better believe my next chairs will always be leaps from crandall. I could never justify buying a new one ever at this point.hopefully I remember to update this when i get the new cushion. but i probably wont, because ill be too darn comfy.read more
Bob Delaney
Bob Delaney
16:24 15 May 21
Great value and service. Chair is just like new and the version i was looking for.Instructions are included- easy to follow and on you tube if you have any additional questions
Houston Haines
Houston Haines
11:03 14 May 21
Shipping was prompt and speedy. Originally I was shipped the wrong chair. However, Kim made it right as soon as I reached out. I had the correct chair within 2 days of receiving the original. Customer service is top notch!The chair I received is high quality and incredibly sturdy. Assembly was... easy using the supplied instructions as well as Crandall’s easy to follow assembly videos. While the products are expensive, you get what you pay for and the quality is worth it.read more
Jonathan Roberts
Jonathan Roberts
17:18 13 May 21
I recently purchased a remanufactured Steel Series chair from Crandall and I had a great experience. It shipped and arrived on time with no damage from shipping. The chair is like new. Better than I expected for a remanufactured product. The discount over buying this chair new was over 50%. Very... happy with the chair and the service from Crandall.read more
Brian Sanders
Brian Sanders
15:44 12 May 21
I recently purchased a Steelcase Leap V2 with the headrest a little over a week ago. The chair arrived on Monday of this week. To my surprise, the chair arrived in absolutely pristine condition. I have purchased brand new chairs that were not in as good of shape as this one. They shipped on... time (ok one day late but who cares). The only issue with the chair is that the headrest will not stay up. It falls down immediately. I have not contacted Crandall yet for options on fixing the headrest but from what I have read and considering the condition of the chair I am pretty confident that they will have an acceptable solution.read more
Maureen Tucker
Maureen Tucker
15:12 11 May 21
I needed a comfortable, well priced desk chair for my home. Although I am not usually a fan of second hand goods, I took a chance on Crandall Office Furniture because of Crandall's excellent reviews. Well, here's another five star review. My chair arrived on time, the assembly was easy, and it... looks like new at half the price. It is so comfortable that I don't dread desk work (paying the bills!) any more. I couldn't be more pleased.read more
Shecki603
Shecki603
13:14 11 May 21
Mediocre experience at best. Bought two "factory return" V2 leaps from Crandall. First one was supposed to be a "Grade A" chair in "like new" shape. It showed up beat up pretty bad. Scuffs and scratches everywhere. Crandall did offer me 10% off, but we would've rather had a great condition chair.... It being a pain to return....we just took the offer they made. With that said, my wife liked the comfort of the Leap V2 so I said..."alright, I'll give them another shot. Can't possibly have another bad experience". Well, we did. I ordered a V2 Leap in stool height. Again, another "factory return grade A" chair. This time....a couple more issues. one..the chair still had some light scuffs on the back and we just noticed that the bottom piece of plastic that covers the frame won't even stay secured to the chair. However, this was a problem we just noticed (the broken plastic, not the scuffs). They shipped the chair with the wrong bolts to attach the chair to the base. The bolts they also shipped required a special tool to install them which they did not include and only found out it was a special tool after multiple visits to hardware stores, Home Depots and Lowes. They ended up shipping me bolts that would work, but the threading into the base was a mess (came that way...not from trying to install the other bolts). No offer to right this chair at all even though they know the struggle was real with this 2nd chair and I had this thing sitting in my living room for about 5 days in pieces waiting for bolts. Lesson learned.....maybe not the best company to deal with. I will say this though, Kim was an absolute pleasure to deal with over there. Very nice and was doing what she could. These are just problems from the top down that she's not really responsible for and was just trying to mend the issue. I'd find another Steelcase dealer if you have the opportunity to.read more
D M
D M
19:21 08 May 21
Perfect transaction, chair Remanufactured but appears new. All new foam and padding. It was boxed perfectly great assembly instructions and a great value. Would certainly do business with this company again. Did research online and if some prices are too good to be true there’s a reason. This... company can be recommended without hesitation. Help support our local economy and get a wonderful chair with great warranty and excellent support. I did use online chat support to have some questions answered. Recommending this company to friends and family.read more
Benjamin F. Tracy
Benjamin F. Tracy
15:35 08 May 21
Ordered a slightly damaged Steelcase chair for my office. Received chair quickly within several days. Chair had a couple scuffs as advertised but otherwise was in great condition and comfortable. My only issue (albeit a minor one) was the enormous amount of packaging the chair came in. For a... company that touts to be 'environmentally-friendly', I found this a bit disappointing. And yes, I know some packaging could be recycled. I just feel like a company that really cares about the environment should try to find better ways to reduce waste generation (if possible).read more
Michael Morefield
Michael Morefield
18:40 06 May 21
Great selection at great prices. Best deals I found on Steelcase chairs. Although it was "used" or resold, it looks and feels brand new. Free shipping and coupon code sealed the deal, quick and easy delivery, easy set up. Although, it said read instructions before assembly, and there were none,... but... It's a chair. It was three pieces. Easy.read more
Jesse Bach
Jesse Bach
17:30 06 May 21
This is one of those companies to live to support. Best customer service, great products.
Gerald Kanapathy
Gerald Kanapathy
02:06 04 May 21
Great work. The chairs were easy to configure and order, with great prices. Shipping was much faster than expected, arrived more than a week early. The quality of the materials is nice. Also, I really like the packaging/shipping materials.
Peter Charness
Peter Charness
01:07 04 May 21
Got a great price on a Leap 2 chair, that arrived quickly, very well packed, looks and functions like brand new. The descriptions on their website were thorough and informative.Picked Crandall from amongst a host of internet sellers, many of whom seemed to have multiple websites and less than... favorable reviews. Sent one assembly question in via email which was answered within minutes. This has been a great experience.read more
John Smith
John Smith
23:51 03 May 21
Their return policy is a joke.
Kevin Bixby
Kevin Bixby
17:21 03 May 21
Very satisfied with my recent purchase of a Remanufactured Steelcase 442 Gesture Office Chair. The chair arrived promptly. It looked brand new except for a tiny scratch. Price was excellent. Easy to assemble. The chair is the most comfortable office chair I've ever had. No complaints at all, would... definitely recommend Crandall.read more
Ravi Nehra
Ravi Nehra
19:29 02 May 21
Great chair at a great price, buy with confidence.
Pat Bonner
Pat Bonner
18:43 02 May 21
Such high quality, and so speedy. Buying a chair here, with all the customizations, was purchase I’ve made for my entire home office
George Salcewicz
George Salcewicz
15:01 02 May 21
I am very happy with the remanufactured Leap2 chair with headrest that I ordered on 4/15/21. It was a 2020 chair and looked brand new. It arrived early and BTW Kim at the main number is just fantastic. I have already ordered an extra one for my other daughter who was quite jealous.
Nancy Degener
Nancy Degener
19:30 25 Apr 21
Excellent service from Crandall. Fastest live response to on-line chat in my experience from an actual staff person who was knowledgeable about the chairs and helped me greatly in my decision-making. My Gesture arrived in great condition, was easy to assemble (all of 5 minutes) and has been great... so far. Highly recommend this business. Fantastic price for a top-quality chair.read more
John Padfield
John Padfield
00:01 25 Apr 21
I did a thorough research to find the perfect office chair to use in my home office and not spend $1,500. After checking many sites I arrived at Crandall's and ordered a Remanufactured Steelcase 462 Leap V2 Office Chair.I even received two messages directly from David Crandall when I was torn... what to get as far as the fabric for the back & seat of the chair and he answered immediately. What awesome service; that sealed the deal as they say.I received my carefully packaged chair within a week sans any blemishes. Now that I've used it for one week and LOVE IT, my wife is ready to order herself one too.Thanks for the totally personal and expert customer service, Crandall!read more
D G
D G
22:15 24 Apr 21
Product arrived quickly and well packaged.It looks like a brand new chair. I am very happy with my purchase at this time.The Steelcase Leap chair itself is nice. I'm sitting in it as I type this and I am comfortable but if I had paid retail for a new one, I would certainly think I paid to much... but this review is about Crandall furniture and not the chair itself.I would not hesitate to purchase from Crandall again and I will certainly recommend them.read more
Aaron Palmer
Aaron Palmer
17:11 24 Apr 21
Ordered an office chair, shipped next day, Well packaged, arrived in 3 days. Installation instructions were provided and easy to follow. One week in and the chair is as expected. I assume the long term results are still TBD - but am comforted by the warranty. Would use again should need arise.
Mary Ross
Mary Ross
09:58 24 Apr 21
Very pleased with my remanufactured Steelcase Leap 2 chair. It looks, feels and functions as if brand new. The warranty offered is outstanding. The chair arrived faster than anticipated. Assembly was easy (my son put it together for me). The service is exceptional, as is the chair. The... highly-adjustable Leap 2 chair is a big upgrade and improvement over my prior "mesh" chair - which was causing me hip pain. Highly recommended. Thank you to my son who found out about Crandall Office Furniture through Reddit, bought a chair for himself and then recommended to me. If you are thinking about buying a chair from Crandall, don't hesitate. Highly recommended.read more
CONRAD OTTO
CONRAD OTTO
20:22 23 Apr 21
We bought a "remanufactured" Steelcase chair from Crandall Office Furniture. It was delivered faster than expected and the chair looks and operates like a new chair. Assembly instructions were clear and easy to follow. This great service and and excellent product at a very reasonable price.
Jack Taylor
Jack Taylor
13:43 23 Apr 21
Wow. Did not expect the chair to be in perfect condition. Glad I took the time to do some research on refurbished chairs . Quick shipping, excellent packaging.I’ll be ordering from Crandall again if I ever need to!
Jonathan Lerner
Jonathan Lerner
21:05 20 Apr 21
I liked the range of choices of mesh and seat colors offered for the refurbished Think chairs. I liked the price. I was astounded by the speed with which my chair was fabricated and shipped. For reasons unknown, it arrived missing a necessary bolt and with a cable that controls raising and lowering... flapping loose (and impossible for me to put in place). But I liked the speed with which Crandall decided I couldn't fix it, sent out another chair and a return shipping label. I'd say buy your chair here.read more
Jake Genna
Jake Genna
23:15 19 Apr 21
These guys are fantastic. Customer service is through the roof. Recently purchased a steel case gesture chair. Not only did the chair arrive well ahead of their estimated arrival date, but the packaging was well done and the instructions it came with were simple.There was one hiccup, but this is... where their customer service really shined. The chair was supposed to come with a lumbar support pre-installed, but did not. I reached out to customer service and had a response from them within 24 hours stating there was their mistake. They quickly presented a couple options to make the situation correct, including sending me the appropriate part along with a customized video on how to install it. The part arrived just a couple days later and thanks to their video, was very simple to install.I would definitely recommend them not just for their great products and great prices but for their excellent customer service as well.read more
Kodiak
Kodiak
14:37 19 Apr 21
I recently purchased a remanufactured Steelcase Leap V2 chair. I wanted something better than the typical $250 - $300 office chairs you find all over the place. I tried them all and just wanted something better with some more adjustability. Now that I have this chair, I wasted my money on the other... chairs.I searched around and found Crandell Office that sells these remanufactured chairs and return chairs. It was a toss up between the “official” return chair and the remanufactured, but I decided to save a little and give the remanufactured chair a try. If you watch the wonderful videos that Crandell has made, you will feel very good about what they do to refresh these chairs. I like repurposing too so that is a major plus.When my chair arrived I quickly went to watch the video and easily assembled the chair. Assembling chairs is pretty straight forward but watching the video was great.Once completed you could not tell this was not a new chair. I also liked the ¾ inch extra cushion that they add in the remanufacturing process. I think that alone is well worth it and I am glad that they do this.I usually look for chairs that I can remove the arms because I find they typically get in the way when I try to move closer to the desk. I like chair arms for arm support, but they just hinder me more than they help me, so I remove them. That is not the case with the 4D arms of this Leap V2. They go down very far and also with the ability to move them back, they do not get in the way at all. Now I can use them when I want to or tuck them away when I do not. This feature alone was well worth the upgrade to this chair. Not to mention the chair seat adjustability. I have shorter legs, so this feature is another wonderful thing about this chair.Before I ordered I did have a couple of “unusual” questions about the chair and used the Chat Feature to speak with Kim at the company. She was wonderful and I know she had to scramble around to find the answers, but she did and got me what I needed. Wonderful service from Kim and the company and that is always a great sign.Overall this has been a wonderful experience with Crandell Office and Steelcase Leap V2 remanufactured chair. If you are thinking of buying a new office/gaming chair and looking at the regular stuff, save up a little extra and visit Crandell Office. This chair really is great and you will be glad you spent a little extra to get one.read more
Adrian LaCour
Adrian LaCour
18:56 16 Apr 21
Hundreds of dollars off for refurbished chairs, with any blemishes clearly marked beforehand. Packaging was some of the best I've ever seen, the care put into it obvious. Physical instructions were also included, with a link to a video if someone prefers to just follow along with a video.Overall,... extremely satisfied with my purchase and have already recommended the website to some friends and coworkers who mentioned they were looking for another chair.read more
Aaron Smith
Aaron Smith
00:32 15 Apr 21
Let me begin by saying that I love everything about the idea of this product. I love the concept of remanufacturing these chairs and reselling them. The chair arrived in great packaging and was undamaged. I can tell that considerable thought went into the packaging so that the chair arrived... undamaged. Assembly was a breeze after scanning the QR code and watching the assembly video. The chair was assembled in about 10 minutes. I was excited to give the chair a test drive at home since I sit in this same chair at work, albeit an OEM Steelcase chair, and have for 10 years. This is why I think I'm ruined. I wanted to love this chair. I really did. I love using these chairs at work. They are so quiet, comfortable, incredibly durable, and ergonomically friendly. When I began using the chair I was hypersensitive to the differences between the remanufactured chair and the OEM Steelcase chair that I use at work. Since I'm familiar with how to adjust the chair, I adjusted it the same as I do at work. When I was adjusting it, I moved the arms and noticed that the armrest pads were warped and my arms kept slipping off. The OEM chair is less slippery and the material used keeps my arms in place. The movement of the arm rest was also loose and didn't move along with my body like the OEM chair does. When I reclined, the spring mechanism made clicking noises and wouldn't "follow" my body movement when I returned to an upright position. I tried different settings but the clicking wouldn't subside. Lastly, when I set the seat depth for my body size the seat pan would click every time I moved. After using this chair for a month, it's still comfortable and I can sit in it all day, but I don't find it to be on par with the cost. This chair still beats any of the $200.00 big box store office chairs and if this chair was at that price point, then I would be very happy with it. I think that users of OEM Steelcase Leap V2 chairs will only be happy with OEM. Anyone that hasn't tried the OEM chair will love the remanufactured chair. That being said, I respect your product and business model but I feel that I'll only be happy with an OEM chair. I'll be returning the chair and purchasing an OEM model.read more
Aldis Henry
Aldis Henry
18:59 13 Apr 21
If you want Steelcase, these are the folks to see. The chair I received was basically brand new. They have ridiculously good customer service. There are only a few companies I can recall since the days of online shopping that are this good.
Ethel
Ethel
18:08 12 Apr 21
Well packaged, accurate product description, nice service
Haley Stone
Haley Stone
16:07 12 Apr 21
Dave and his team are pros at what they do. The furniture is top quality and the customer service cannot be beat. Overall, an incredible value for money. Highly recommend!!
Srinivas Pachika
Srinivas Pachika
06:45 12 Apr 21
Jane Golden
Jane Golden
21:26 10 Apr 21
Great product. Received my Leap chair today. like brand new for half the cost.fast delivery highly recommend!
Erik Dreyer
Erik Dreyer
12:44 10 Apr 21
Everything about the experience was smooth. The chair looks as if it’s brand new. Assembly was easy and quick. I’ve been recommending Crandall’s to my workmates. Totally satisfied customer.
North Post
North Post
04:01 10 Apr 21
Chair did not come like new. Very obvious stains and a stink.
simon;peter
simon;peter
22:07 09 Apr 21
My refurbished Steelcase Leap V2 is saving my back one day at time.
Brian Staszewski
Brian Staszewski
21:41 09 Apr 21
I ordered an 8" stool conversion kit from Crandall for my Aeron office chair because I switched to a standing desk but still need to sit down once in a while. The kit was exactly as advertised but once I installed it the chair wasn't quite high enough. I contacted Crandall via their online chat to... ask if I could replace my 8" cylinder with a 10" cylinder expecting to pay shipping to do so. The representative was very helpful and quick with dimensions about the new cylinder to make sure it would be the correct size. When I inquired about returning the old one (and how much shipping would cost) I was told "don't worry about it." What a fantastic experience!read more
cameron henley
cameron henley
23:24 08 Apr 21
Ordered a Steelcase Gesture from them that came in great shape and worked just like the one I tried. Would purchase a chair from them again without a doubt.
Dan Santacroce
Dan Santacroce
22:18 08 Apr 21
I purchased replacement armrests for my Steelcase chair. They are perfect!
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Facebook Reviews:

I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the... fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!read more
Lisa Brohl Epley
Lisa Brohl Epley
19:26 01 Jul 21
Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!
Heidi DePew Kiraly
Heidi DePew Kiraly
14:49 30 Mar 21
I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality... chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊read more
Jerry Wilson
Jerry Wilson
15:54 17 Mar 21
Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.
Gerard Kampf
Gerard Kampf
22:22 28 Oct 20
Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.
Lee Carlson
Lee Carlson
16:54 07 Aug 20
Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the... cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!
read more
Paul Miller
Paul Miller
20:17 01 Aug 20
Good customer service, USA company, great product!
Joan Kohler
Joan Kohler
03:22 30 Jul 20
I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. ... Great chair -- great experience. I highly recommend Crandall. Thanks!!read more
Honest people that take pride in their product and service.
Joe Ajzenman
Joe Ajzenman
12:45 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was... rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.read more
Rob Futrell
Rob Futrell
16:39 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Donna Olson Scott
Donna Olson Scott
16:56 18 May 20
Fast delivery, as promised, and chair is clean and in nearly brand new condition.
Darby Jones Howell
Darby Jones Howell
00:02 21 Apr 20
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
Alejandro Alvarado
21:50 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the... chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.read more
Will Green
Will Green
23:59 15 Apr 20
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad... I finally made the Leap!read more
Paul Parobek
Paul Parobek
21:23 03 Mar 20
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
Brandon Aldridge
23:12 14 Feb 20
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching... and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.read more
Jack Johnson
Jack Johnson
14:50 13 Feb 20
Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Leigh Cox
Leigh Cox
23:58 06 Jan 20
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
Lenny Greenberg
Lenny Greenberg
23:32 11 Dec 19
I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received... for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.read more
Tom Cruckshank
Tom Cruckshank
21:30 10 Dec 19
Good deal on the part I needed and good customer service.
Bryan Meech
Bryan Meech
18:14 12 Nov 19
My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.
Brittany Weeks
Brittany Weeks
19:46 08 Nov 19
Very helpful and great costumer service!!
Zan Lamkin
Zan Lamkin
20:40 07 Nov 19
Great guys to work with and high quality workmanship!
Stewart Smith
Stewart Smith
20:20 12 Nov 18
Good quality and great service.
Jerry Lomashewich
Jerry Lomashewich
23:57 25 Jan 18
Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.
Paul A. Le
Paul A. Le
15:11 23 Jun 17
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Customer Video Reviews

Testimonials

Crandall has some of the greatest customer support I’ve ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Alejandro A.

Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Jack J.

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Will G.

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Leigh C.

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Brandon A.

What a great company! I ordered and received my Aeron chair ahead of schedule. This company is diverting some of their resources to sew masks for the Covid-19 crisis. Great price, awesome product, and phenomenal customer service! Highly recommended!

David M.

Hi – I’m not the type to leave reviews (I’ve probably left a handful on amazon despite 100’s of purchases) but I simply must support the business of Crandall Office Furniture.

The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn’t fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.

It’s hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you’re thinking from them and save some money and time.

Brandon T.

i just received a fantastic refurbished chair that is really new
. Excellent customer service and the chair is making working from home so much more comfortable.

Scott W.

Thank you Crandall for saving my back!! Love the Steelcase 462 Leap V2 chair!! The rollerblade wheels are great!! Though I tend to spend more time rolling around the house now. 🤦‍♂️ You have made working from home much more enjoyable!! And thank you Joshua Webb for the custom printed acoustic panel!! It looks amazing!! Thank you!! #savedmyback #crandallofficefurniture

Mike W.