Reviews / Testimonials
Google Reviews:
Mark G
1685485803
Excellent upholstery service to replace cushions on an otherwise good condition chair.
Jeff Hoppe
1685483050
Ordered a refurbished/remanufactured (but functionally like-new) Steelcase Leap v2 -- assembly and shipping was fast, and the price was more than 50% off of a comparable new chair. Most comfortable office chair I've ever owned. Can't recommend Crandall enough.
Sheila Bee
1685448430
Best office chair I ever bought. Great quality; great service!
Maddie Meier
1685315773
I absolutely love my new chair! I was able to find my dream chair in a super cool color for an awesome price. Shipping was faster than expected, and all minor defects with my lightly used chair were documented in the listing- it was otherwise like new. Extremely happy with their service and would... highly recommend.read more
Daniel Kietzer
1685208712
Great price, great product, great service! No compromises here, Crandall will be my go-to for office furniture purchases from here on out.
Cody Carr
1685206997
Friendly staff, fast shipping, great end product. For a B Grade, the chair looks and functions as if it were brand new. Based on the early part of this transaction, it’s safe to believe any potential future service would be handled quickly and smoothly.
Terri Schroeder
1684894996
I ordered the wrong replacement part, and the Crandall team sent me the part I needed immediately when I realized I had the stool cylinder. Excellent customer service, and the part works great! The videos were a huge help too! Thank you!
Elijah Sarver
1684699459
We ordered two sets of replacements for our 10 year old Steelcase Leap V2 chairs. We ordered the denser and thicker pads for our model, and they were easy to replace. They are so much more comfortable than OEM!
David Payton
1684598555
Extremely fast shipping. Extremely helpful staff. Just the best overall experience you could ask for. I will only buy chairs from here from now on and I recommend everyone do the same.
M Farooq Hasan
1684506806
The chair was in pristine, like new, condition. Well packaged and came with clear instructions. Happy customer
Stephanie Willie
1684452176
I am in LOVE with my refurb office chair! When it arrived there was damage to the arm and I received a replacement within a week. Such great customer service! Highly recommend!
David Uslaner
1684332477
Best customer service and chairs
Nick Ruhle
1684269558
My review is based off of one month with the replacement cushions from Crandall Office Furniture. I spent over a year being uncomfortable in my chair plus trial and error of cushion pillows. So here you go.Look, I am the biggest skeptic on buying nearly anything that I cannot test in person. I... did months of research on seat cushions, pillows, everything; none of it was bad, but it wasn't good either. All the seat pillows are great until they shift around too much and you can't get comfortable enough to stay still. Or at least that was my issue. I sit like 7 different ways and none of them worked for more than an hour. So I finally decided to give Crandall's replacement seats a go. People have mixed reviews, and I understand that, but my first impression was as good as it gets. The package showed up on time, nothing was damaged, customer service was spot on and the replacement process was extremely easy. The cushions themselves are VERY nice. I’m stoked to actually sit at my desk now. The comfort is top tier for me personally.I told the company that I was gonna test it for a while before writing a review. And I NEVER write reviews. It's been a month and I'm just as happy to sit at my desk as I was the first day. The comfort hasn't diminished at all.I don't understand the bad mouthing of the company. The employees there responded within 2 days of every email, sometimes within hours, they answered every question and I was never left confused on anything. I even emailed them months prior just to ask a question, they answered and didn't bother me to "buy this now" or any follow up. They were just casual and kind about it all. I was kind to them as well, so maybe that's why I had a good experience. Take that as you will while you read other reviews...I know this seems like a b-s response full of all the niceties, but it isn't. This is just a satisfied customer that was extremely tired of trying the "band-aid" options to temporarily fix my problem. I bought my Leap V2 at a super discounted price from a kinda sketchy company on eBay (I'm sure you can guess who), received my "open-box" chair and it was great (still is), but the cushions were all but gone. I got both the seat and back replacement cushions from Crandall for $312, they sent back my $100 rebate within a couple weeks (once they received my original parts) and everything went smoothly.The only note I had for them was to clean the build up of dust/debris underneath. The fabric was fantastic and I knew it couldn't be perfect, but from all the nasty reviews people leave, that would help. Me personally, I just wiped it down and didn’t even care, but that’s rare in a world where people complain about everything.Overall? 10/10 experience. Use this at your own discretion. I'm a stranger to you. But I'm one comfortably happy stranger writing this from his chair. Have a good day!read more
Ken M
1684005717
Great service. I had an old chair and was able to get an upgraded piston for it. Very helpful and fast shipping.
Yuya Burkhart
1684000091
Got a refurbished steelbach chair for an awesome price! Chair was basically new. Highly recommend!
Kenny Liang
1683999536
Reliable site with ample products. Occasional coupon codes are super useful to use to further discount competitive prices. Product was checked out and shipped seamlessly.
Steven Garrett
1683939251
Herman Miller Aeron replacement armrest replacements just as advertised. Super easy to replace and better than OEM.
Jillian Murphy
1683919084
Just helping another 5 star view!...I am extremely satisfied with my chair purchase! Finding high-quality wholesale furniture can often be a hassle and quite intimidating. However, my experience with Crandall was truly exceptional. Not only did I receive an outstanding product at an affordable... price, but the process was made even better by their transparent communication. The refurbished Steelcase chair I ordered had a few cosmetic scratches, which were clearly mentioned on their website and even marked with stickers on the product itself. The shipping was fast and the price was fantastic. Without a doubt, Crandall will be my top choice for office furniture in the future.read more
Scott Brinegar
1683907887
Crandall office furniture was great to work with. They walked me thru the process of ordering the items to refurbish several Steelcase chairs. The results could not have been better. I have ordered general chair repair parts since then and the orders have arrived quickly. Their customer service... is greatread more
Drew Kerrigan
1683693526
Got a remanufactured Steelcase Leap V2 for around $600 with the upgraded foam it's better than buying new!
Al Bryant
1683640228
Love the chair! Easy setup followed the video links they provided. They even tossed some items as a birthday present.
pete shay
1683491286
I needed a replacement arm pad for my Steelcase Leap chair, and was unable to get my original chair reseller to respond. Searching for other options I stumbled across Crandall Office Furniture. They had the exact parts that I needed, and their pricing was good. Turnaround time was much quicker... than I anticipated. I'm very happy with the experience, and will go straight to Crandall for future office chair needs.read more
Paul Forest
1683484293
Great customer service and I'd give 10 stars to the fact that they care about their customers as far as to call them to make sure that they're credit card information is not getting stolen. And the product they sent me was great. Thank you so much!
Greg G
1683403942
The new padding transforms an already excellent chair (Leap V2) into a perfect chair and extends the life of the chair. Well done.
Benedict Lee
1683401368
Refurbished Aeron came in before estimated date. In a very nice mint condition. Will revisit when my wife needs a chair of her own too!
Jake Willingham
1683310482
Chair looked and felt brand new! Very happy with my purchase.
Mike O
1683232329
Needed some parts to repair some ofice furniture. Easy to find. prices were competative and shipping was quick. Everything workede out as I needed it to.Thank you!
Grant Wilson
1682863522
Everything was easy to order and assemble and showed up in great shape, very happy with their service.
Charles Gasser
1682795240
Repair part arrived well before predicted. It was exactly like the original. There were clear instructions and also an excellent online video on how to install. Installation was simple and the chair is now working like new.
Austin Center
1682786202
Crandall provides an incomparable point of entry to high end, ergonomic office chairs for the average consumer. I received a "remanufactured" Steelcase Leap V2 chair, but, given the condition of the item, I could easily have been convinced it was new. The chair is comfortable, well maintained for... being a used frame, and provides an experience typically reserved for either large companies who buy swathes of premium chairs for their employee base, or well-off individuals who have 1,000USD + to spend on an office chair. I have enjoyed every second of my experience, and would recommend anyone in need of an ergonomic chair, for therapeutic reasons or otherwise, to consider Crandall's remanufactured products. They are well worth every dollar, and represent an eco-conscious, domestically manufactured alternative to buying new. Looking forward to many years with my stellar office chair, thank you guys!read more
Donald Francisco
1682722805
Great chair. reupholstered in a color I love and just like new. Service was excellent ! I would recommend Crandall Office Furniture to anyone looking for a Steelcase chair
John Waters
1682715946
Bought a returned chair from Crandall. It arrived faster than I thought it was exactly as described. Very happy so far with the purchase. Hopefully I won't need to use the warranty, but I'm confident they will address any issues.
Gabe Truex
1682705033
Javier Bravo
1682345832
Excellent Customer Service and we are all enjoying our remanufactured chairs!
Nick Kreuzman
1682292946
Ordered an office chair that was shipped quickly and securely. The package arrived free of damage and the condition of the chair was exactly as described. I love my new chair and the shopping experience was great!
H Le
1682211163
Bought some used Amias off Facebook marketplace and replaced the cushions from the ones from Crandall office. The included installation videos and process were a breeze and returning the used cushions for the return deposit was super easy. The cushions were firm and better then the original. ... Would highly recommend.read more
Marcel Schaal
1682195933
Great customer service and refurbished product was perfect
Clifford Shakun
1681839467
Fabulous, Awesome, Excellent Products + top notch Customer Service is Crandall Office Furniture A+++. Got 2 Aeron Chairs both are like new at half the price with zero regrets, my highest rating. Sheri is the best ever for customer service! The You Tube channel has full explanations and insights... from Dave. DYI with Crandell. thanks very very happy.... ( i tried the competitors and had to send the chair back )read more
Thomas Nemec
1681746871
Quick delivery.
Meandering Path
1681689900
I'm so glad I stumbled upon Crandall Office Furniture. I was hesitant to spend $300+ on a 20 pound chair with bad reviews - which is essentially every chair out there. After months of indecision and a sore bum, I finally found Crandall. After viewing all the videos I was convinced I needed one of... their chairs. The chair arrived a week ago. I LOVE it! Their process produces a clean, brand new looking custom quality chair. Customer service reached out early on to answer a question I had embedded in my order form (which I thought they might miss). I try to practice a "never new" (tm) policy in life but figured I would not be able to follow that path with an office chair. I am so pleased that I could. And, surprisingly, there were 2 significant benefits I haven't heard them tout but think they should. 1. ZERO hardware and ZERO tools required to assemble my chair. This means I can easily take it apart and travel with it! 2. The packing was sturdy and efficient! I live in a very rural area with no trash pick up so extra Styrofoam or excessive packaging is a real PITA. This was simply a large, well made cardboard box with handles and 4 pieces of strapping. Inside were the pieces of the chair and another cardboard box. The pieces were all covered in plastic of course, which I will re-use when I travel with the chair. The non-excessive packaging was the icing on the delicious cake.read more
James H
1681505172
I bought new seat and back pads for my leap v2. Process is super simple. Couldnt be happier with the fit and finish. My chair now has extra padding and is very comfortable now
Patrick Loll
1681496590
Got replacement chair arms for an Aeron chair.They fit perfectly, and are quite comfortable. I particularly like the detail with which they were described on the website (comparing and contrasting with the OEM Herman Miller pads); I also like the fact that these are made in the US. They were... shipped when the vendor said they would ship them. No complaints--a great experience!read more
Kyle
1681332283
Ordered the wrong part and they sent me the correct part with no extra charge. Fantastic company!!
Jordan Lee
1681312795
Purchased a used Howard Miller Aeron chair. Website purchasing was easy, order arrived on time, was packaged very well, was easy to assemble, and works perfectly. I don't expect to need another chair soon, but if I did I know I would purchase from Crandall Office Furniture again.
Jordan Flagco (Flagco)
1681303463
Dan B
1681219458
Excellent quality, workmanship, shipping, instructions, service and support. You'd be foolish to buy a luxury office chair brand new without checking out Crandall instead.
Jason Hatton
1681149410
Mike Boyd
1681079887
The part is exactly perfect for my chair. The plastic piece on the upper collar doesn’t snap off as easy as the video shows though. That was the difficult part. The replacement part was again perfect. A very old chair that is like new now.
Dominic Lascuola
1681003719
Excellent quality for an amazing price. I always wanted to try out a high end office chair but was intimidated by the $1000+ price tag, but thanks to Crandall I got a great chair at half the price that looks like new!
Ryan Kehrli
1680922797
Great service! During shipping there was some damage to the chair, Crandall responded within an hour after 5pm on a Friday and shipped out a replacement Monday. The remanufactured leap v2 is good looking and comfy. I really like the extra padding and fabric options. I would definitely recommend... Crandall if you are thinking about buying a high end office chair. They deliver at a great price.read more
Kyle Beebe
1680914633
Refurbished Leap V2 was in excellent condition. Additionally, the extra modifications by Crandall like the thicker seat really make this a great purchase.
Jay Oliphant
1680901217
I bought a refurbished Steelcase Leap V2 chair from Crandall Office furniture. I'm very pleased overall with my purchase. The chair feels essentially new and was half the cost.
Seth Parker
1680895147
My chair looks awesome and is very comfortable.
Meet Bhavsar
1680650065
Great experience with the store. Our Leap V2 chairs arrived on time, with minimal work required to make, and they are exceeding our expectations!
Puck Foo
1680638882
I was nervous at first because I didn't know anything about Crandall. I had read that Crandall along with two other companies were legit, so I tried Crandall. It's certainly not the cheapest but they gave me what looks and feels like a new Herman Miller Aeron chair. I would absolutely recommend... Crandall. FYI - the price is less than half that of a new one.read more
Dana McKinley
1680363570
My Aeron arrived in like new condition and was easily put together. Way cheaper than a new one and can customize with the features you want, unlike buying a used one locally. Also, they replaced a lot of parts and provide a warranty so it's pretty much like buying a brand new chair at half off.
Chuck Jackson
1680361410
I watched videos and read reviews on buying a chair for my home office. I narrowed it down to two types. When I ran across your site watched your videos on the refurbishment process you use, I knew you appeared to be better than any other companies I reviewed. Your prices were competitive, but what... sold me was you went the extra steps in restoring your inventory. Now that I have purchased a chair from your company and have used it for about a week, I am extremely satisfied with my decision.read more
Harold Scanlon
1680043509
Easy to find the Steelcase chair I was looking for. Great discount on refurbished chair. Delivery box was well insulated so that no damage would occur
Teague Faulkner
1680032117
Great prices, great product and great services. Breathed new life into my chair.
Julius Campbell
1679994749
Very much worth the price
MrMediatoday
1679866180
▂▃▅▆█▒▓ GREAT SELLER░▒▓█▀▄▀▄▀▄█▓▒░ 5 STARS▒▓█▆▅▃▂
Diego Santos
1679785649
Zach M
1679664259
Honestly, really nice people, but do be weary of how particular you are with "refurbished". Mine came with rust, scratches (deep scratches) and quite a bit of dust and fingerprints. I expected some scratches, these things are used of course, but I did expect deep cleaning, rusty parts replaced,... etc. They did offer a return and replacement, but after about a month of waiting on the chair, it is pretty inconvenient.read more
elijahdprophet
1679662811
Ordered a remanufactured Steelcase chair and couldn't be happier with the service and quality. Great experience, highly recommended. Chair came and honestly I could be convinced it was brand new. Assembly instructions were easy to follow and its working out great for me.
Matt Halicki
1679587875
Pieces showed up very quickly and are top quality! Crandall was easy to work with, fast to communicate, and very friendly! Five stars.
Ed Stoddard
1679458181
I'm extremely happy with my remanufactured Steelcase Leap V2 chair from Crandall Office Furniture. It arrived on time and was very well packaged. It literally looks like a brand new chair and cost me half that of a new one from Steelcase! And it is so comfortable compare to my old cheap ergo... chair. I love this chair.Also, among the few companies I checked out who remanufacture good office ergo chairs, Crandall Office Furniture appeared the most reputable to me as Steelcase even allows them to resell their returns. So, I purchased from them and I am really pleased with the way they handle their business and their customers. I have nothing but praise for these good folks. Thank you, Crandall Office Furniture! 🙂read more
Calvin Hardman
1679354418
Absolutely love my new Leap v2. Came at an excellent price and I like the new seat pad better than the original.
Adam Haroff
1679259604
Joe Stahl
1679177255
Easy shopping experience, fast delivery, quality part with detailed instructions. Highly recommend
Joseph Eun
1679168138
Purchasing an office chair from Crandall was extremely easy. Our "Grade A" Steelcase Amia chair came exactly as described ("like new") and as shown in the photos. The delivery was smooth and everything was packaged extremely well. Will definitely shop at Crandall again for any future office chairs!
Andy Abbate
1679064314
Phil Carter
1678583608
I love my Leap V2 chair. It has xtra padding in the seat and back. Really easy to assemble, comfortable and looks great. The fast shipping was sweet.
Nick Gertonson
1678565153
Tracy
1678556525
I purchased the Leap V2 from Crandall with the new back foam and their new 3d fabric after months of hemming, hawing and researching. Had it for over a week and I love this thing. Currently one of my prized possessions. It was well outside my imagined budget when I started looking for relief... from a bout of bursitis in the shoulder which my racer style gaming chair was brutally probing but this chair is well worth the money. The 12 year warranty and other customer reviews sealed the deal. Received well packaged in amazing like new condition. The only thing I could find that may indicate that it wasn't new would be slight scuff marks on the plastic seat pan that which is completely covered. Might seem expensive but not as expensive as doctors and it has a great warranty to protect the investment.read more
Chris Holverson
1678549078
I am very pleased with the chair I purchased from Crandall Furniture. It is of excellent quality and the service was also. I would recommend them to anyone.
Mahmoud Darwish
1678420393
I bought a Leap Plus - Grade A from Crandall almost 2 years ago, and its one of the best purchases I ever made.
Cory Powers
1678164703
Steven W
1678155918
Purchased a remanufactured Leap V2 from here for my home office. Great product and awesome customer service!
Carlos Cotera
1677968385
Bought a steelcase leap V2 that cured my inability to sit for prolongues periods due to my herniated disc. The refurbished product fromCrandall Office was as perfect as new for half the price!
Dominic Montague
1677961579
“Steelcase Amia Grade A return” - Excellent quality chair with a very nice discount for being a returned chair that someone did not like. No defects were visible on the chair or fabric. Overall I am very happy with my purchase and would recommend this Crandall Office Furniture for Steelcase chairs... grade A returns.read more
Paul Saxman
1677872036
I bought a refurbished Aeron chair from Crandall, and to be honest, the chair looks like new. Their prices and options for refurbished office furniture are both highly competitive, and packaging and shipping were both beyond my expectations. The instructions for installing the Posturefit lumbar... support could have clearer, but I think I was able to figure it out. Definitely recommend Crandall for refurb office chairs.read more
Rich Siegelman
1677851085
I'm very pleased with my Steelcase Gesture with headrest, Grade A authorized factory return. I learned of Crandall Office Furniture while researching my purchase and seeing one of their YouTube videos. I knew that their videos would guide me in putting the chair together, and they did.I did... have one surprise; a trim piece had to be reinstalled and I had trouble finding the video for this at first. If you call, you speak to someone who knows the chairs immediately. They started removing the trim piece because they kept breaking in shipment.read more
Steven Hubbard
1677785837
Fast delivery, painless return for deposit refund, and excellent work. 100% happy with my decision to have my chair cushion redone.
Shane Taylor
1677701429
Their reconditioned chairs are fantastic, and their service is even better! I haven't been treated this kindly by a company (in any industry) in a long time. They have treated me and my rather basic order as if I was just as important as someone ordering 500+ chairs. I honestly can't say enough... good things about them especially because service like this is very rare in today's world. If you are considering ordering an office chair, don't hesitate at all. Just order from them and you will see what I mean. I'd give them 10 stars if I could!read more
Anthony Garza
1677371563
Love my new upholstery
Incee Netinai
1677262842
I was able to get a Herman Miller Aeron Classic for a very reasonable price. Chair looks absolutely new in every regard, no regrets. I would give them 10 stars if I could.
ANGIE
1677207458
Website had clear instructions on determining the part needed in order to repair the chair. The order shipped quickly. Videos were available to assist in replacing the part making the entire experience a positive one.
Denver West
1677171819
So appreciate the videos you have created to make the chair part replacement possible! Thank you!
Fred Patenaude (Hexubis)
1676902220
Great chair, came quick, looks and feels like new and is comfortable and easy to sit for long days of work.
Kenneth Rippetoe
1676820236
If you need chair replacement parts or anything else for your office, this is the place to go! Great service, very quick delivery, and very friendly people.
Ben Leeds
1676592885
Blown away by my experience! Got a Leap V2 from Crandall, and absolutely love it. They didn't have the fabric I wanted in stock when I purchased, but were very quick to contact me, find a suitable replacement, and refund the difference. Assembly and shipping was way faster than I expected too! ... The Open House fabric I received has been great so far - soft, comfy, stretchy, and seems incredibly durable. Maybe in the future I'll have them re-upholster with their Bioknit stuff if I end up too hot in summer months, but very happy so far.Never thought I'd be writing a review for an office chair, but here we are. I regularly work from home, and this might be the best improvement I've made. Easily worth the premium over all the cheaper chairs I've had over the years, and it's still a bargain compared to the original price of the chair! Will be recommending Crandall to others - 11/10.read more
Vasidius
1676571539
Paul Maretzky
1676378972
Amazing experience at Crandall Office. My chair came a whole week early! Chair felt brand new not a single blemish in sight. I think it was worth the price. I got the leap V2 and the extra cushion on the seat makes the whole chair complete. I was using a $20 chair before this and this chair got rid... of the aches in my shoulder blade from the cheap chair.read more
Joshua Queen
1676322367
Bought a chair, got a chair, chair works. Not sure if there is anymore you could ask for. The chair is great and it works just fine. Assembly was pretty easy and their instructions a nice 1 page print out. No complaints, and I would recommend their products/Services. I was a little scared thanks to... social media, but David's presence on those apps convinced me you don't need to worry if you're buying from Crandall and the chair has proven that. Love it! I got a Leap v2 if anyone is interested.I will see I have seen David on Redditt answering questions and assisting potential customers while some badmouth Crandalls. I can say, this is my first experience and I plan to buy at least 1 more chair for my son, and I will gladly do that through Crandall when I'm ready. I would definitely recommend them.read more
Robert Knasel
1676230510
Very nice products, delivered as promised. Crandall makes professional office furniture that would be normally unaffordable, able to be purchased by the office professional that is not a company purchaser, or an executive. Appreciate your hard work, and for providing a great product ot the... office worker.read more
Jason Chambers
1676133111
Crandall Office Furniture was wonderful to work with during the shopping and post purchase process. Always friendly and accommodating. My chair arrived quickly and in excellent condition.
Cristo Blue Property Solutions
1676059462
First week and I literally have no back, shoulder and necks pain. Having scoliosis I was nervous that it will help my back issues but my back couldn’t be happier !!
George Kelley
1675718938
I was nervous about ordering a refurbished chair, but after watching videos about Crandall's refurb process, I made my purchase. I am happy to report that my expectations have been exceeded. The chair feels as if it's brand new. I would happily do business with Crandall Office Furniture in the... future. Buy with confidence.read more
J B
1675702328
I'm a taller dude and not quite my high school weight lol I been struggling to find a good chair for when i have a good gaming session or have some work stuff to catch up on. I never thought I would pay half a grand for a chair, but it was well worth it. My legs no longer go numb! I'll be back for... another some year for other family members.read more
stephen klee
1675624188
The right part and fast shippingExcellent jobStephen
Facebook Reviews:
Tshephang Masela
1682704662
Switched my trading to Mrs Taisha Carson. a few months ago after going through a lot of losses ,I invest with her and let her manage my account. Was so impressed with the service and I switched brokers to them. So far I invested $1500 and Earned $16,450 After 7days of investing and I’m getting used... to their platform. Happy to continue trading with Mrs Taisha Carson, may God continued to bless you ma'am. You can also contact her if interested.
Email: taishacarson025@gmail.com
WhatsApp :+1(910)502-3651
Facebook: Taisha Carsonread more
Email: taishacarson025@gmail.com
WhatsApp :+1(910)502-3651
Facebook: Taisha Carsonread more
Beau Stauffer
1676159312
Like new (and arguably better than new) Steelcase remanufactured chairs. Fantastic return policies.
Even though I returned my chair due to reasons unrelated to Crandall Office, I would absolutely do business with them in the future.
They also sold great replacement Aeron chair parts,... all three of my part purchases were high quality and made it super quickly to my door.read more
Even though I returned my chair due to reasons unrelated to Crandall Office, I would absolutely do business with them in the future.
They also sold great replacement Aeron chair parts,... all three of my part purchases were high quality and made it super quickly to my door.read more
Sue Glassmacher
1673671162
I placed an order over the phone for replacement back and seat for my Steelcase Leap chair V1. The woman who I spoke with was just an order taker and did not advise me that my choice for chair back was not good for that model. I got the items. The seat back had no support and was too stretchy. ... I felt like I was sitting against cables. When I called to report my dissatisfaction, I was just told no returns, no refunds. A big thumbs down for Crandall 😡read more
Warren Silver
1668010014
Outstanding customer service. Asked if the part I identified was the right one for my specific chair, and they didn't simply confirm that it was, they also suggested some adjustments to try to confirm whether the part actually needed to be replaced. Incredibly honest and helpful!
Matthew Rineer
1663177522
Here is a copy of the email I just sent to David Crandall who emailed me asking how we liked the new chair:
Good afternoon,
I wanted to let you know my wife loves the chair, it is exactly what she wanted and looks great in her studio! We are VERY pleased with it. The chair was a... surprise "new studio" gift for my wife who is a newborn and family photographer and will be spending MANY hours in that chair editing. The added personal note on the Crandall notepad showed you actually read the note I had added for my wife, you took a minute to hand write your own based on what I wrote - THAT'S going above and beyond!! Thank you!
A few years back I purchased a refurbished Steelcase Leap chair but from another company and I had only a few options of chair to choose from which was not a big deal since I wanted black. When I received it, it looked very nice, but the chair had a few signs of previous use - which was not a surprise since it was refurbished. However, this chair looks brand new and I/we (we because I sneakily asked color, fabric, and frame color options) got to choose from SO MANY options AND upgraded options (like the back and seat pad), that's awesome! It was like picking out a brand new chair and for 1/2 the price! The remanufacturing and shipping was very fast as well, I ordered Aug. 24 and it was delivered Sep. 2! I will certainly tell everyone I know who is looking for a new office chair to shop at crandalloffice.com. I wish we lived closer so I could stop by your office and shake your hand and personally thank you! I feel like we purchased a whole office full of furniture - but we only got one chair. You have a great product and I am so grateful I found your website! Thank you!read more
Good afternoon,
I wanted to let you know my wife loves the chair, it is exactly what she wanted and looks great in her studio! We are VERY pleased with it. The chair was a... surprise "new studio" gift for my wife who is a newborn and family photographer and will be spending MANY hours in that chair editing. The added personal note on the Crandall notepad showed you actually read the note I had added for my wife, you took a minute to hand write your own based on what I wrote - THAT'S going above and beyond!! Thank you!
A few years back I purchased a refurbished Steelcase Leap chair but from another company and I had only a few options of chair to choose from which was not a big deal since I wanted black. When I received it, it looked very nice, but the chair had a few signs of previous use - which was not a surprise since it was refurbished. However, this chair looks brand new and I/we (we because I sneakily asked color, fabric, and frame color options) got to choose from SO MANY options AND upgraded options (like the back and seat pad), that's awesome! It was like picking out a brand new chair and for 1/2 the price! The remanufacturing and shipping was very fast as well, I ordered Aug. 24 and it was delivered Sep. 2! I will certainly tell everyone I know who is looking for a new office chair to shop at crandalloffice.com. I wish we lived closer so I could stop by your office and shake your hand and personally thank you! I feel like we purchased a whole office full of furniture - but we only got one chair. You have a great product and I am so grateful I found your website! Thank you!read more
Jenn Bark
1657032406
Fantastic customer service, I am shocked! I sent an email asking if they were able to sell me a replacement part for a Herman Miller I’d bought on Craigslist. Kim was thorough in helping me diagnose what I needed and offered to send me something to try first prior to making a large purchase for a... part.
I really appreciate when companies don’t take advantage of customers asking questions/not knowing how to repair things. I hope to purchase a chair from Crandall in the next few months to say thanks!read more
I really appreciate when companies don’t take advantage of customers asking questions/not knowing how to repair things. I hope to purchase a chair from Crandall in the next few months to say thanks!read more
Margaret Meg
1644632636
My chair arrived today. I assembled it with the help of the video. I am happy with it and hope it helps with my slouching. Thank you Crandall for allowing my teacher budget afford a Herman Miller chair.
Donna Harrison
1627939229
Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!
Michael Phillip Eastman
1625487819
I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the... fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!read more
Lisa Brohl Epley
1625167594
Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!
Heidi DePew Kiraly
1617115773
I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality... chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊read more
Jerry Wilson
1615996474
Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.
Gerard Kampf
1603923740
Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.
Lee Carlson
1596819257
Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the... cylinder was exceptional.
This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!read more
This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!read more
Joan Kohler
1596079347
I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. ... Great chair -- great experience. I highly recommend Crandall. Thanks!!read more
Ginny Bronesky Stuesser
1595087305
Honest people that take pride in their product and service.
Joe Ajzenman
1591274725
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was... rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.read more
Rob Futrell
1591202377
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Donna Olson Scott
1589820976
Fast delivery, as promised, and chair is clean and in nearly brand new condition.
Darby Jones Howell
1587427357
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
1587419423
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the... chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.read more
Will Green
1586995158
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad... I finally made the Leap!read more
Paul Parobek
1583270613
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
1581721930
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching... and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.read more
Jack Johnson
1581605416
Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Leigh Cox
1578355122
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
Lenny Greenberg
1576107128
I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received... for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.read more
Tom Cruckshank
1576013442
Good deal on the part I needed and good customer service.
Bryan Meech
1573582458
My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.
Zan Lamkin
1573159236
Great guys to work with and high quality workmanship!
Stewart Smith
1542054017
Good quality and great service.
Jerry Lomashewich
1516924661
Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.
Customer Video Reviews
Testimonials
Crandall has some of the greatest customer support I’ve ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.
Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. I could not be happier and look forward to our business relationship. Customer for life.
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.
What a great company! I ordered and received my Aeron chair ahead of schedule. This company is diverting some of their resources to sew masks for the Covid-19 crisis. Great price, awesome product, and phenomenal customer service! Highly recommended!
Hi – I’m not the type to leave reviews (I’ve probably left a handful on amazon despite 100’s of purchases) but I simply must support the business of Crandall Office Furniture.
The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn’t fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.
It’s hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you’re thinking from them and save some money and time.
i just received a fantastic refurbished chair that is really new
. Excellent customer service and the chair is making working from home so much more comfortable.
Thank you Crandall for saving my back!! Love the Steelcase 462 Leap V2 chair!! The rollerblade wheels are great!! Though I tend to spend more time rolling around the house now. 🤦♂️ You have made working from home much more enjoyable!! And thank you Joshua Webb for the custom printed acoustic panel!! It looks amazing!! Thank you!! #savedmyback #crandallofficefurniture