Google Reviews:

Jim Roeder
Jim Roeder
1710768538
Needed two Leep hydraulic lift assemblies. The web site was very helpful in determining which style was needed because of supplied images. Order received packed well and it fixed two chairs.
After almost pulling the trigger on a new Steelcase chair, I was delighted to find the exact chair on Crandall at a substantial savings. Thechair is awesome. The old one was ruining my back. The new chair is as beautiful as it is comfortable. Great customer service from Crandall as well!
Just bought my second Steelcase Series 1 chair from Crandall. Both were Grade A returns and looked brand new. They pack these chairs incredibly well and provide very easy to follow instructions. The second one was an upgrade for me so that I could pass my first one on to my son who is at college.... Crandall will always be my first stop for chairs!read more
Kelly F.
Kelly F.
1710696549
I ordered the remanufactured Steelcase Leap V2 and love it! They shipped quicker than expected and the chair looks and feels brand new. They also sent a video showing off all the chairs features which is great because I definitely would have missed some. Definitely recommend!
Niklas D
Niklas D
1710689065
Eric Kruger
Eric Kruger
1710621621
I have fixed two Aeron chairs that needed new hydraulic gas cylinders. Great company and exceptional customer service!
Aaron Borik
Aaron Borik
1710618352
Drü Gee
Drü Gee
1710614006
Sara Goss
Sara Goss
1710536770
My Leap 2 arrived quickly and looks fantastic! The refurb job Crandall did was really thorough.
Arella Warren
Arella Warren
1710196254
Great experience ordering from Crandall! The product was shipped & delivered several weeks earlier than the anticipated arrival date with straightforward assembly. The chair is great quality as well at an affordable price compared to original.
Ken Romer
Ken Romer
1710114924
I was looking for a more ergonomic and longer lasting chair than the Lazy-Boy Leather chairs I had been going through. I researched for months on Redditt, Google and other places. Crandall's videos helped me a lot. I liked the remanufactured Leap V2 chairs and went to a local steelecase store... and sat in one and didn't like it. I really liked the Gesture though. I saw the Factory Returns Crandall sells and bought one with a headrest. I felt confident ordering from Crandall's based on the many positive reviews and Dave Crandall's videos being helpful and not full of marketing. The chair came quickly and was well packaged. At first the seat felt firm and wasn't sure I was going to keep it. the 14 day free return and full refund was a big selling point. After a few days, I finally dialed in all the settings and am very happy with it. I set the seat height to balance the weight from my Rear to my thighs and also have it in slight recline mode with lots of resistance. When I sit in the chair, the back reclines slightly offloading some of the weight from the seat. At least that is the setting that works for me. The only feedback for Crandall is the instruction sheet I found in the box and the very helpful setup video did not discuss the trim piece I found after I set the chair up. Crandall's did point me to a helpful video from Dave on how to remove the seat and install the trim piece. Then after I decided to keep it and broke the box down, I found a paper instruction within the smaller box flaps that told me to install it first. These instructions should be placed so the don't get lost inside the box flaps to avoid having to remove the seat later. I am not faulting Crandall for that and still giving them 5 stars. Things happen and they pointed me to the video when I reached out on how to remove the seat and install the trim. Very happy with the Company and the Product! I do recommend finding someplace local to try out the seat type before you buy. I was down to 3 chairs that seemed about equal to me after doing that The Factory Authorized returns and sale price had me try the Gesture first (least expensive) ahead of the Hawthorn Fern and HM Logitech Embody. A new Gesture would have been the most expensive and would have been my last option. Very happy with my Steelcase Gesture with Headrest!read more
Brendan Devlin
Brendan Devlin
1710108902
Great customer service and a great deal on a Steelcase authorized factory return chair. Very happy with my experience and highly recommend Crandall to anyone looking for an office chair.
Thomas Anderson
Thomas Anderson
1710103143
Chair arrived at the time estimated, and in good condition. Very happy, will probably change out my GF's chair soon with a second one.
Steve Leonard
Steve Leonard
1710019082
I can’t review the product because I ordered the wrong part. What I can comment on is the service. The staff solved MY error with a couple of emails. The emails were not only efficient the were sent with a smile. It was a pleasure doing business with Crandall Office.
Ricardo Serrano
Ricardo Serrano
1710007332
Highly recommended store. I bought a remanufactured leap v2 with a more padded back and seat and it is much better than even the factory new chairs. 🙂
martha roman
martha roman
1709863649
Purchased a factory authorized grade A Steelcase Amia. The chair was in perfect condition. Amazing warranty offered by Crandall combined with a great deal just made sense. Chair was at my home in less than a week after purchase.
Gerome Algodon
Gerome Algodon
1709666873
Ordering was smooth. Chair arrived on time and in excellent condition. I own another Steelcase V2 and the Crandall Chair is more comfortable then my original.
Kevin Young
Kevin Young
1709498820
I ordered some cylinders for our Herman Miller Aeron chairs. The cylinders were easy to replace with the help of your video. I was amazed with the results.
Christian T
Christian T
1709493541
Super quick and easy service with great customer care
David Shull
David Shull
1709490285
I had a frustrating experience with another company when my Aeron chair broke. They quoted me the cost of a new chair to get it fixed.I sent in a note to the Crandall team on their website expecting no response or, at best, a generic one. Sheri, Kim, and the service team went above and beyond to... help me figure out what was wrong. They sent me a part that wasn't even listed on the website and created a whole video that helped me fix it.I went through the steps over the weekend and am SO happy to have my beloved office chair back.I'll go out of my way to work with them in the future.read more
Tyler Stacey
Tyler Stacey
1709400286
My refurbished chair arrived in pristine condition and for half the price of a new one. Would recommend to anyone.
This place is the best. Basically a brand new Leap V2, customized with exactly what I wanted including the colors, wheels, and new gas cylinder for half the price.Their customer service is amazing and answered my not short list of questions cheerfully and quickly. Plus when I saw they had a... valentines sale going on a few days after I ordered, but before my order shipped, they applied the discount to my order. Amazingread more
Matt Copley
Matt Copley
1709246984
Tiffaney Hale
Tiffaney Hale
1709161377
I ordered a refurbished steelcase chair from Crandall and love it. I did a lot of research to find an appropriate chair for my height and job which includes lots of video meetings. I found the customer service very helpful as I was assessing which model would work best for me. I can’t recommend... them enough!read more
James J
James J
1709157756
Ordered a new seat for my Leap V2, with extra cushion. It's made a world of difference in how I feel after working a full day in the chair!Shipping and service was fantastic.
Great communication during the shipping process. Product was exactly what I was expecting.
David Uslaner
David Uslaner
1709142948
This is the second chair we have purchased fromCrandall andI have had the best experience dealing with the Company.I highly recommend them!!!!!
Nick Kudijaroff
Nick Kudijaroff
1709142875
I was very pleased with my purchase at Crandall Office Furniture.The ordering was easy and the delivery prompt. Everything arrived in good condition and I replaced the hydraulic in my office chair with ease following the instructions of the video. I am very happy with my purchase.
Paul Kolenda
Paul Kolenda
1709139832
Amazing service with my order. They really helped me pick out new fabric for chair that I will love for years to come. And FAST!
Ron Noble
Ron Noble
1709139213
Exceptional product. Recommend getting thicker back pad along with the thicker seat cushion. Packaging was excellent, chair arrived undamaged. Could honestly not tell it was remanufactured, no signs of wear/use on the frame. Bioknit fabric is great, also recommend getting it. Quite breathable and... tends not to get hot at all. Give these guys a try, they offer an excellent product for the price.read more
Daniel Shaw
Daniel Shaw
1709138051
Very happy with the replacement Gas cylinder for my Aeron Chair!.Was delivered quickly, and the Crandall youtube video intstructions were perfect. Thank you again!
I had concerns buying a refurbished chair. The reviews were very good and price was excellent, so I gave it a try. Would never think it was refurbished. Excellent condition. Own 2 other originals and can't tell the difference.
Nameless enigma
Nameless enigma
1709049048
I ordered a leap v2 and a gesture chair from crandall office, they were deliver in a timely manner, well packaged, with little assembly required, crandall office has videos on how to assemble their chairs so that's a huge plus, the chair were in excellent conditions too considering they are... remanufacture chairs i have no complaints with the quality of their product. I end up returning the chairs because I didn't feel comfortable in the chairs I'm about 6'2" 150 pounds give or take, but crandall has very good policies and they have very good customer service and they also have videos on how to dissemble and repackage the chair in case you are returning, crandall office is a very good company with good policies and excellent customer servicethey are the way to go if you are looking for a remanufacture high end ergonomic office chair they are probably the best in the business in the united states highly recommended.read more
Chris Holmes
Chris Holmes
1708997321
My order shipped exactly when I was quoted, everything was packed well and shipped quickly. My chair is in good condition minus some scuffs from shipping I assume, super comfortable and happy with my purchase after a week of daily use.
Jon Fredbeck
Jon Fredbeck
1708995679
Like new. When I had one piece loose, customer service was great and directed me to a video for an easy fix.
Chris Dickens
Chris Dickens
1708623638
Very happy with my Leap V2 purchased from Crandall. Definitely recommend it if you're looking for one.
Eileen K.
Eileen K.
1708614908
Steelcase Amia/ amazing chair!!! and amazing customer service!! After talking to their customer service and receiving videos on how to install the Amia chair, I ordered the chair online! The Amia arrived a few days ago (to the east coast) and I was able to put the chair together on my own w/o... having to wait for hubby to get home...haha!..Crandall's install video made the install so easy!! I'm so happy I chose the Amia (with the leather option) as I'm only 5' tall and the chair and its functions fit my frame comfortably and my body is not "swimming" in the chair (like my previous office chair did).read more
Crandall Office Furniture not only provides the highest quality replacement parts for office chairs, their customer service is simply phenomenal!Thanks again!
Kemal Warouw
Kemal Warouw
1708275155
I finally dare to step forward to share this. I am sharing my experience with Crandall Office Furniture from my 2023 order. My chair came delivered damaged. Crandall's representative told me that they would get me taken care of. After some conversation, they couldn't replace my chair, sent a screw... and a tool, and told me to fix it myself with some tutorials for the sake of saving shipping costs on their end. I told them it was unfixable after many tries, and they never proceeded to move forward with a replacement. I had to do a return, carry the heavy box, drop it off at a local delivery station, and re-order. It was not convenient. Beware if your order is damaged. They never compensate me fairly afterward.read more
Liam Neubauer
Liam Neubauer
1708046029
Love my remanufactured Steelcase Leap V2.Thicker seat pad and back pad 100% worth it. Also recommend the 3D BioKnit, so comfy, and I love that I can add color. Just wish it had a purple option!Also took that uncomfortable plastic lumbar bar right out, it was super easy.Thanks Crandall, would buy... from you again and recommend to family/friends!read more
Chad Markle
Chad Markle
1708027171
Watched Crandall's helpful videos on YouTube and then ordered a replacement office chair gas cylinder. There were cheaper Chinese-made ones on Amazon and eBay, but I wanted to choose a business that clearly could help if I had questions or warranty issues. The cylinder came quickly, was high... quality and I now have a chair that works well. Thank you Crandall!read more
Exceptional, start to finishI bought the Steelcase Leap V2 chair through Crandall, remanufactured, and saved about $1000 on buying the same exact chair brand new.Even just the optional, polished aluminum frame alone would have cost me an extra $400 to buy new.My chair with the 5% discount was... just under $800.It was delivered 13 days early.I did have to remove the seat and adjust the gas cylinder again to make it tighter after assembling, and I found out you need a screwdriver with a 10 inch shank, meaning about 14 inches overall, so I had to buy that from Amazon for $12, but other than that I'm very impressed with this chair and the entire experience, start to finish.It had no significant scratches of any kind whatsoever, their BioKnit fabric was a good choice, and after just two days in the chair (and with the addition of stretching), the back pain I've been experiencing for the past few months is starting to go away.Their office staff has been very easy to deal with and helpful with any questions, and their videos on YouTube were very helpful.I like this chair so much I'm thinking about buying a second one from them in the near future, and have been recommending them to everyone I know.I could have bought this chair for about $500 used, but it wouldn't have been with new arm pads, gas cylinder, slightly thicker foam than original, etc., and most of all, their 12 year warranty.Crandall is very, very highly recommended.In my experience, they are an excellent business; the way businesses in America used to be.read more
I recently purchased the leap v2 office chair from crandall and I couldn't be happier with my experience. The chair looks and feels brand new, and the quality is exceptional. The customer service was outstanding, providing prompt and helpful responses to my inquiries. I appreciate their commitment... to sustainability by offering remanufactured options. Overall, a fantastic purchase and a company I highly recommend for anyone in need of office furniture.read more
Jon Fullerton
Jon Fullerton
1707928519
I bought a used Leap V1 chair locally when I started working from home for Covid. The chair is built like a tank, but years of use had left the cushion foam pretty flat. I ordered seat and back cushions from Crandall Office Furniture in cherry red. I am absolutely delighted at how it turned... out. The chair looks and feels like new.read more
Gabe Goldberg
Gabe Goldberg
1707917530
After watching some of Crandall's helpful videos on YouTube, I ordered a replacement piston for my office chair from them, even though there were cheaper ones on Amazon—and I'm sure glad I did. It turns out I ordered the wrong one, and customer service at Crandall was fantastic. They immediately... sent me the correct one (didn't charge me for shipping), and asked me to return the wrong one at my convenience. Everything was handled quickly and professionally over email. Really glad to have my chair working well again, thanks to their YouTube repair videos and generous exchange policy. Best customer service I've had in ages.read more
Jacob Hanko
Jacob Hanko
1707778608
Kaylie B
Kaylie B
1707445115
Amazing refurbishment done on Aeron Classic size B I purchased. Shipping time took a few weeks but that is due to how much care is done to refurbish the chairs. Highly recommend buying Herman Miller class refurbished chairs from them. They come with an incredible warranty. I ended up not keeping my... chair because I was able to find a better size for me elsewhere but I would buy from Crandall if it was available from them. 10/10 would buy from them again.read more
Skyler S
Skyler S
1707410075
Sheri and the Crandall team were quick to respond when I accidentally ordered the wrong cushion color for my wife's Steelcase Leap V1, and I got the chair today and I have to say I LOVE it!! It is such a shame it isn't for me.. I will order one for myself as soon as I get the funds! Thank you!!
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Testimonials

Crandall has some of the greatest customer support I’ve ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Alejandro A.

Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Jack J.

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Will G.

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Leigh C.

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Brandon A.

What a great company! I ordered and received my Aeron chair ahead of schedule. This company is diverting some of their resources to sew masks for the Covid-19 crisis. Great price, awesome product, and phenomenal customer service! Highly recommended!

David M.

Hi – I’m not the type to leave reviews (I’ve probably left a handful on amazon despite 100’s of purchases) but I simply must support the business of Crandall Office Furniture.

The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn’t fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.

It’s hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you’re thinking from them and save some money and time.

Brandon T.

i just received a fantastic refurbished chair that is really new
. Excellent customer service and the chair is making working from home so much more comfortable.

Scott W.

Thank you Crandall for saving my back!! Love the Steelcase 462 Leap V2 chair!! The rollerblade wheels are great!! Though I tend to spend more time rolling around the house now. 🤦‍♂️ You have made working from home much more enjoyable!! And thank you Joshua Webb for the custom printed acoustic panel!! It looks amazing!! Thank you!! #savedmyback #crandallofficefurniture

Mike W.