Reviews / Testimonials
Customer Video Reviews
Crandall has some of the greatest customer support I’ve ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.
Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. I could not be happier and look forward to our business relationship. Customer for life.
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.
What a great company! I ordered and received my Aeron chair ahead of schedule. This company is diverting some of their resources to sew masks for the Covid-19 crisis. Great price, awesome product, and phenomenal customer service! Highly recommended!
Hi – I’m not the type to leave reviews (I’ve probably left a handful on amazon despite 100’s of purchases) but I simply must support the business of Crandall Office Furniture.
The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn’t fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.
It’s hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you’re thinking from them and save some money and time.
i just received a fantastic refurbished chair that is really new
. Excellent customer service and the chair is making working from home so much more comfortable.
Thank you Crandall for saving my back!! Love the Steelcase 462 Leap V2 chair!! The rollerblade wheels are great!! Though I tend to spend more time rolling around the house now. 🤦♂️ You have made working from home much more enjoyable!! And thank you Joshua Webb for the custom printed acoustic panel!! It looks amazing!! Thank you!! #savedmyback #crandallofficefurniture