The right part and fast shippingExcellent jobStephen
I am infinitely impressed by David, his staff and the seamless operation which they run here. What a cool bunch of people and a great business in general.
Got my remanufactured Leap V2 from crandall about 6 months ago for $600 and it is as good as day one
I'm extremely satisfied with my purchase from Crandall. The remanufactured chair comes at a good price, and is barely distinguishable from a brand-new model. The warranty is extremely generous, and there are lots of setup videos to help you get started. I also appreciate how much the company jumps... into threads on Reddit and similar to answer people's questions. I highly recommend Crandall if you're looking for a chair!read more
Great communication throughout the entire order/delivery process. Very pleased with the product.
The service I received and the chat session proved to be valuable. I would highly recommend this company for repairs to chairs or other office equipment.
Really happy with the chair I got. They do a great job
I've very pleased with the quality of my Steelcase leap v2. The packaging was very good and assembly was easy. I will never buy a 200-dollar chair from a big box store again.I would absolutely recommend anyone who is working from home consider buying a chair from Crandall Office Furniture. You... can not beat the price and the quality.Thank you all for the work you are doing and for keeping these great chairs out of the landfill.read more
Bought a grade B Steelcase authorized return (Steelcase Gesture). The chair arrived in simple, easy to take apart packaging and was exactly as advertised. Delivery was pretty fast all things considered. The website was very informative of all the details and FAQ's I had about the chair prior to... buying. From everything I can tell, these guys care a lot about chairs and good service. 5/5, was recommended to them by a friend, would recommend to another friend!read more
Ordered replacement parts for an office chair, they shipped promptly and included some extra hardware I was missing!
Ordered a replacement gas cylinder for my chair. Shipping was fast, but I ran into an issue with it slowly sinking. Sent an email and heard back from Kim the next day. I thought I might have to return it, but Kim sent a link to a video that showed how to adjust a previously unknown set screw and... it was 3 minute job to get the chair working properly. Wonderful service and support! Thanks Kim!read more
Would absolutely recommend buying from Crandall. My chair is great, comfortable, and if you didn't know it was refurbished you'd never be able to tell. Top notch. David was also active and available on Reddit and helped with my research and provided recommendations. My only real gripes is that... some touted products were unavailable over the months I was shopping so I couldn't get what I really wanted. I also found the time from my order to it shipping to be a bit long. But, if I am in the market for another for any reason, I will come back to Crandall.read more
I purchased a refurbished Steel Case Leap Chair V1. It was built with the colors and options I chose, was well packaged and easy to assemble. Received an email with links to the assembly video, which was a huge help. Chair is well built, great warranty and excellent customer service.
Very nice chair and outstanding customer service. Fantastic company and takes care of the customer.
Chair came on time, like new condition, with a warranty. The difference between a quality office chair and the $300 chairs is massive. Highly recommend.
The replacement drive cylinder for my office chair worked great. Easy to install and have had no issues. Price was just right.
I bought a refurbished Leap V2, and it came quickly, feels great and looks great with NO fart smell. Only complaint is the included installation instructions are hard to read, but that is okay, because they have video tutorials you can follow.
Amazing chairs and selection at a great price. Yes, you can find cheaper prices, but good luck getting support or warranty stuff done after the sale. With everything they replace and upgrade, and a REAL 12 year warranty, it's well worth the slightly higher cost
Ordered a remanufactured leap v2. The chair squeaks a lot when the back rest moves back. Even the armpads squeaks. The support team sent a video of how to lubricate the chair. I don't have the equipment or the time to perform the required steps. I expect the chair to not squeak this much... immediately after I get it. The lubrication should have been done before shipping it.read more
Excellent customer service, quick shipping, and great communication through the entire ordering process. Highly recommend Crandall for all your office furniture needs!
Ordered a chair online, and despite a blemish being called out on the sale page, I could not find it on the actual chair when it arrived. It seems brand new! They used UPS to ship, so It arrived quickly and unharmed. With their incredible warranty, I know I'll be sitting in this chair for the next... decade. Highly recommended!read more
I ordered a Steelcase Leap V2 chair with the extra thick cushion. Hands down the best desk chair I have ever sat on. I am an accountant so I do a lot of sitting. I wish I knew about Crandall sooner. Prices are fair and quality is excellent. Highly recommend without a doubt!
I am thrilled. I was not sure what to expect from a ‘refurbished’ chair, but the chair I receieved is indistinguishable from a new one. Quickly shipped, safely packed, and happily received. Top marks for Crandall!
Extremely happy with purchase. What sold me on buying were the high quality videos so I knew exactly what I was going to get and what was meant by reconditioned. I cant tell the difference! It's literally a new chair - or appears that way. Will recommend to others.
I have a bad back and sitting in chairs all day doesn't help, I tried several Big Box Office chairs and not only do they fall apart quick, they do not support my back as I need. I ordered a Steel Case Leap V2 from Crandall, the inside support people are great, and very friendly an helpful. I got... the chair and it is great for my back, been in it now a couple weeks and I have had zero back issues and the chair is re-built very nicely. This is the way I will buy any future office chairs from now on, Crandall does a great job, I highly recommend! While I haven't had this very long, with a 12 year warranty, I'm not concerned about things like the cylinder and wheels falling apart like the big box store chairs, this is a Steel Case chair and Crandall uses the same specs for there parts, so I should be good until I retire. Great Job Crandall!read more
Outstanding experience. Kim and Sheri helped me get the right chair , expedited my order and stayed in regular communications with me. We are thrilled with the reconditioned, better than new, Steelcase Leap V2 chair. Not to mention the 12 year warranty. I will be taking my old V2 to them for new... cushions. Great local Michigan companyread more
I ordered a refurbished Leap from Crandall and found the website marketing true; the experience and the product were on point, as described. After a minor concern, the customer service rep insisted on sending a replacement part, which solved the problem perfectly. Ordering from Crandall was a good... decision.read more
Awesome chair (Steelcase Think), awesome service! Chair was shipped and received quickly, and was as advertised with no issues. I saved lots of money on a beautiful chair, and my back is thanking me! I highly recommend Crandall...don't forget to check out their YouTube videos, which are very... helpful as well!read more
Replacement cylinder for my Herman Miller Aeron Office chair worked perfect and the video showing how to replace was very Helpful!
Had to buy some replacement parts for some expensive Steelcase chairs. Crandall's provided some hard to find parts for much cheaper than the factory versions. They are of high quality and worked perfectly. Quite satisfied dealing with them.
product worked great and arrived promptly
Best customer service I have ever had. I had an issue 2 years after purchase of my think v2 and they were going to send me the part but then they realized it would be hard to change out and sent me a new chair instead. I always tell my gamer and work from home friends to get their steel case... office chairs from Crandall.read more
I purchased a Leap V2 around the beginning of December. It had a ship date of on or before 12/26/22. It ended up shipping on 12/27/22 a day late, but I got it a few days later.Shipping was top notch; the chair was like brand new. I had several issues (not with the quality of the chair or anything... just issues with how to use it etc.) and questions and I emailed Crandall.Kim Koster replied back (it did take up to 48 hours usually, but that's ok) and always sent me video links and helped me out without any trouble.In the end I requested a return because the chair just wasn't working out. The return process should be easy, but I haven't completed that yet so I will update if something goes bad there.Would and WILL definitely buy from Crandall again though.read more
First time ordering from Crandall Office and I was excited to assemble my remanufactured Steelcase Amia until i opened the box. The frame of the chair was dusty and dirty, the backrest of the chair has an awkward gap from the backpad and i just expected much more from a company that has been in... business for over 20 yearsread more
Excellent experience all the way around. From initial product question to receipt of order. End product fit my 22 year old Steelcase chair perfectly, was very fairly priced and order was received on-time.
Crandall's customer service is outstanding. The purchase process was easy and their team was quick to answer any questions. They stand by their product. Highly recommended.
The heavy duty cylinder for my aeron classic works perfectly and their disassembly and installation guide from youtube had perfect instructions! Now all I would need is a kit for the arm pivot plastics and I would have fully restored my chair
I ordered a re-manufactured Steelcase 462 Leap V2 on 11/19/22, which was shipped by 11/30 with tracking, and arrived by 12/02. Assembly was fairly simple, and with the new upholstery and cushions it had no signs of ever being used. After about a month I can definitely say it is the most comfortable... / ergonomic office chair I have ever used. I am 6'3" and the back is an appropriate height, it is supportive and adjustable in ways that cheaper chairs don't offer. Is it worth $615 I paid? Compared to the $1200 it would have cost new from the manufacturer, it's a great deal. If it lasts and helps keep my back in decent condition, then I'd say it's worth it. It included a 12 year warranty and a 2 year warranty on parts, although I am unclear on what is considered a "part". Overall, I'm pleased with the service, and the quality of the refurbish. If I ever need another office chair, I will probably check here first for a deal.read more
Saved my Ergon Exec Chair!
Good products. Excellent customer service which is very unusual these days! They even point you to videos that they post on YouTube with instructions.
Ordered a remanufactued Steelcase Leap v2. Arrived in like new condition. Seems they replaced all the wear parts (cushions, armrests, casters) and either replaced or painted the frame parts.I am very happy with the chair and Crandall. Highly recommended.
The chair arrived as advertised and was very easy to put together
Excellent transaction, they were able to provide the correct part for my steelcase chair.
Their price for a replacement Steelcase Criterion gas cylinder was so much better than others (including all listings on Amazon) plus I was able to get Free Shipping for my order. The installation video was perfect and easy to follow for someone who has never done this before.
Ordered a Grade B amia from them. I was told it would arrive on the 14th, but to my surprise it arrived two weeks earlier! extremely happy with the price/quality of product as well.
easy to order...fast delivery...instructional videos on youtube a great help...would use for my Steelcase needs
Fantastic service, quality, and value.
I had an excellent experience shopping online with Crandall to buy a replacement gas cylinder for a Steelcase Think office chair. I was able to chat with a very knowledgeable person about the right part for my chair. No fault of Crandall's, the part was not available, so I provided an email for... notification when it was back in stock. Well, it took 13 months for that to happen (I'd forgotten all about it), but they pinged me when the part was in stock. Shipping was quick, and the installation WOULD have been painless if I'd clicked on the Crandall installation video on YouTube, rather than a generic one. If you buy a replacement part, be sure to look for videos on the Crandall site first. I would definitely buy from them again.read more
I couldn’t believe this chair was refurbished. It looks brand new and was a fraction of the original price.
Shipping was fast, customer service was excellent and it was exactly what I hoped in terms of quality. Will purchase from here again
I purchased the steelcase Leap chair and it is absolutely fantastic! It looks like a brand new chair. I would never know it was a refurbished. The chair is super comfortable and the assembly was not too difficult. The customer service I received from my inquiries all the way to delivery has been... fantastic. I would recommend this company and its products to anyone seeking a high quality chair. Thank you Crandall Staff!read more
Your customer service representative Kim provided me with the information to know exactly what I needed to refurbish my chair 💺 Shipping was quick and thanks to Kim (she's what customer service is all about) my chair works great 👍 Going to repair 3 more 😀
Bought a re-manufactured Steelcase Leap V2. Very happy with everything from the shipment to the quality of the work done on the rebuild. I would not hesitate to buy again from Crandall Office Furniture.
My refurbished Steelcase Leap v2 chair arrived quickly, was put together easily and looks brand new for half the cost. I love the thicker seat. I work from home on a computer 8-10 hours per day, 5 days per week and this chair is extremely comfortable. It has erased the pain I had from my sitting in... my old chair. Highly recommend!read more
2 years in great chairs.My family of professionals and students were all working from home. I’m an engineer and past director of safety (ergonomics) so I needed to get the family out of “cheap-chairs”. I wanted new Steelcase but that’s out of budget. We bought 3 refurb Steelcase from Crandall. The... chairs were in great shape and came quickly. Customer service has been flawless. One chair had some scuffing on delivery and I thought I’d ask if they could do better (it was the wife’s chair); they sent a new part. After a year or so, one chair had an issue with a cylinder and that part is arriving by UPS. Try getting that customer service out of your $100 staples chair. Dad’s a genius again!read more
Crandall’s refurbished chairs are a no brainer. A brand new Steelcase Leap V2 is a huge investment. And, the refurbished one we purchased from Crandall looks and functions like it’s brand new. Very happy with it.
I’ve been very happy with both the company and the chair I bought. I had one small issue with a worn part on the chair, and they responded very quickly, shipped me a replacement part, and sent me a video showing how to install it. I’d definitely recommend them.
Great company! I love the idea of restoring old office chairs instead of them going in the trash. I ordered a new piston for my aeron, and even after watching their great install videos I ordered the wrong one. Crandall sent me the correct one with no restocking fee and even sent it before I sent... the old one back! Talk about customer service!read more
Pretty much the best way to get a high-quality ergonomic chair for less money.
Got a Steel Series Leap V2 from these guys. Super happy with the chair. Basically a brand new chair for half the price with new and improved/thicker cushions and material. Processing and shipping were super fast. Everything arrived in perfect condition and their install video was super helpful as... well. Very pleased with my purchase.read more
Succint, personable order help.
Recently I was looking for a high quality task chair from my home office. Having worked in the industry for many years, I had a few particular models in mind, but did not want to pay full price for brand new. I stumbled upon Crandall Office Furniture during my online research and was immediately... impressed with the selection they offered, price and warranty as well as the easy to navigate website and plethora of videos to help me choose a chair and options. Customer service was super responsive. My chair was easy to order, arrived within a number of days and was easy to assemble. No, where else could I get a fully rebuilt chair of this caliber with a 12 year warranty for the price I paid. Highly recommend!read more
Think gas cylinder came on time and works great. Old cylinder very difficult to remove. Would help if video gave tips on how remove "stuck" cylinders. Needed to hit the pup wrench with a sledgehammer to get out. Took a lot of time to dig through comments to find this tip.
Chair was well packaged. Assembly instructions were good (website is best for instruction). Chair was in better condition than specified (grade B but looks like grade A). Super happy with the transaction
Wonderful products, excellent customer service. Had no issues with the transaction on their website. Got a follow up email after purchase to ensure everything arrived okay.
Fast delivery, my leap V2 arrived in perfect condition and was easy to snap together. Thanks Crandall for the great deal!
Recently bought an almost-new Steelcase Gesture from Crandall, which arrived quickly and assembled easily for many hundreds less than I would have paid for a new one.
Quick shipping, good prices. I've now purchased two chairs here and both arrived in flawless condition. The first has 5y on it and no signs whatsoever of slowing down. The second arrived today and I don't think it's ever been used.
Ordered remanufactured Steelcase Leap 2 , very happy with the purchase so far.
Helped me whenever I needed it and got me my chair fast and easy. Easy installation as well. Great products at a very solid price point. Would definitely recommend.
The chairs they refurbish are fantastic!! I ordered a leap v2 with the older frame, standard adjustable arms, crandalls upgraded seat and back padding, biomesh back, bio weave seat, and 75mm castors.I always dive deep into available information on products I buy. Crandall Office Furniture has... plenty and more. All methods are explained through their website and youtube videos. Even though i have no intention of returning, nor had any issues, the return policy and trial period are second to none. The customer interaction is also extremely good.If you have any interest in high quality ergonomic chairs (really everyone should be using them), be sure to find one from crandall's website.I cant emphasize how amazing the difference in posture and comfort afforded by these chairs are. Do yourself a favor and buy one asap (leap v2 for postuee or the amia for comfort.)Also, Crandall has a whole section of factory steelcase returns (meaning chairs returned within the trial peroid). Crandall also checks to make sure they are in exceptional condition and you dont have to worry about quality control. Crandall has your back!read more
Item just as described. Fast shipping. Excellent quality. Will definitely purchase again in the future!
Ordered refurbished Midnight Leap V2, the base has some scuffs, but otherwise the chair looks new. I put other casters on it and dialed in the settings in about 10 mintues. The assembly video was helpful and I appreciate the presence Crandall has on reddit. It made researching the chair much easier... and I'm very happy with the it.read more
This is a really trustworthy company for acquiring a high end office chair at a much lower price than new.I picked up a factory return Steelcase chair for a little over half of what it costs new. It was delivered a week after I purchased (West Coast USA) in brand new condition.The chair shipped... in a box with paper packing material and only a very small block of styrofoam which I appreciated.Their factory returns come with a 12 year warranty and a 2 year parts warranty. This sealed the deal for me.Sadly I doubt I'll make another purchase from them in the next decade but I have recommended them to my remote working friends and colleagues.read more
I ordered new seat & backrests for my 10 year old Steelcase Leap v2. I wanted to change up the look. The added seat/back cushions are amazing & the chair looks brand new. It’s so much more comfortable than it ever was. Customer service, installation videos, and follow-up are 10/10.
Delivery was faster than expected, chair received was well packaged, easy to assemble, and practically new.
Excellent business. My order of a Henry Miller chair went quickly and smoothly. Top recommendation!
I work for the Federal government and I have some severe joint issues making it difficult for me to sit for any length of time without pain. Two years ago, they replaced my office chair with a Steelcase Leap V2 Plus; it's the most comfortable office chair I've ever had. So, when it came time to... replace my 13-year-old home office chair (you know, the ones you get at a local office supply store for more than a pretty penny? (horrible it had become)), I HAD to find a Steelcase Leap.Unfortunately, the retail price for a new Leap is WAY out of my price range, but I found some refurbished Leaps online, anywhere from $250-$560. However, in reading reviews and comparing what various companies offered, I didn't believe that a $250 refurbished chair would be near as good as a new one or even a lightly-used one (no matter the claims made) and I wasn’t impressed with the lack of customer service I received when calling another company for information prior to placing an order.I finally found Crandall Office Furniture… not the cheapest by far, but after some research, reading reviews, and watching videos, I decided to bite the bullet and order from them. PLUS, they are a U.S. company that manufactures their own replacement parts (I always try to buy from U.S. sources), they offered some really cool fabrics, and I LOVE purple!! LOLSo, I paid extra for a custom fabric and decided to pay even more to get a chair originally manufactured between one or 2 years ago (less wear and tear, more life left in it). My chair arrived very well packaged with information on how to assemble and a URL to find an assembly video (VERY helpful). I’m 70 years old and had to unpack it downstairs and haul it up by pieces but managed quite well with the video provided and am now sitting comfy at my table while working remote or while crafting. The only thing I didn’t get from them were the roller blade casters – a bit too expensive from Crandall, but I purchased from the company that originated them, so still got the good stuff.I am so happy I found Crandall Office Furniture; not the cheapest place to purchase, but in the long run you get what you pay for and I didn't want a repeat of the last chair experience. My Steelcase Leap V2 chair is PERFECT and Crandall's contact and follow up has been first rate. Highly recommend both the chair and the company.read more
Excellent customer service.I ordered a replacement cylinder form this company for an Aeron Miller and when it arrived, my chair seemed to still be sinking with the new cylinder. Upon contacting customer service, Kim Koster was very helpful and patient with my as we diagnosed the problem over... email.At one point her and a technician even pulled apart an existing chair at the store to try and locate the issue with my new cylinder and offer suggestions.Eventually we got my cylinder working properly and Kim was able to fix the problem with me. Couldn't recommend them more based on their customer service and I will be returning for any of my office chair needs. Thanks again Kim!read more
Great customer service from Kim, the parts were correct, the installation instructions were awesome, and the installation of the new seat piston took me 10 minutes. My 30 year old Steelcase Sensor is back to almost brand new. Thanks, Crandall!
It is tremendous to be able to get a Steelcase chair at nearly half-price but to get it better than original with improved padding is a deal not to be missed! I'm now a repeat customer at Crandall having purchased my second chair from them. The order was delivered soon that estimated and the... chair was perfect as advertised. I highly recommend them!!read more
Outstanding customer service. Asked if the part I identified was the right one for my specific chair, and they didn't simply confirm that it was, they also suggested some adjustments to try to confirm whether the part actually needed to be replaced. Incredibly honest and helpful!
Fast delivery, chair as advertised, and easy to assemble. My back is thanking me already! Plus my kids played with the box for a solid 2 hours! Then the cats had a go! Thanks Crandall!
The Herman Miller conversion kit was exactly what I needed. It took about 10 minutes to convert my standard height to bar height. The videos where extremely helpful. Thanks.
Customer Service was excellent advising me on what I needed to replace the casters on my 453 Criterion from 1991. It's now good as new!
I feel that it's an honest company. Having read all the good reviews, I bought a Herman Miller Aeron from them. It was delivered within 10 days, with all parts functioning smoothly. The installation was also easy to DIY.I'm still trying to figure out if the chair works for me, but there's nothing... to complain about the purchase.read more
My reconditioned Herman Miller chair arrived with excellent packaging and in great condition. The minor assembly was simple and straightforward. The illustrated instructions enclosed were a fallback crutch. Comfort and function of the Aeron chair is far superior than my prior chair's. I would... definitely purchase one from Crandall again.read more
Bought a Steelcase V2 grade B chair from Crandall. It arrived one week later. I was a little hesitant buying a "grade B" from a place I never used, but this chair looks brand new and dealing with Crandall is the easiest, trouble free experience. I like that this whole process saves me money, and... helps our environment by reducing landfill needs.read more
I received my new to me (factory authorized return) chair over the weekend. I was a little worried about the assembly but was extremely easy and came with good directions. This is the way to go if you want a nice office chair at a fraction of the price. Excellent experience thank you.
I could not be happier with the part I ordered from these folks. $60 saved a chair that costs $1600 to replace.
One of the best remanufactured/refurbished office chair suppliers! We got some Steelcase Leap V2 chairs and were shocked at how they basically looked brand new at an incredible price. We had some questions about one of the chairs when we first received it and the Crandall customer service was top... notch! We love how Crandall Office Furniture uses high quality graphics on their website and instructions, it really makes it easy to see everything that's been replaced or checked. We would definitely recommend considering Crandall at the top of your list when searching for your next office chair!read more