Google Reviews:

Wyatt Webb
Wyatt Webb
16:23 14 Aug 20
Love it! They were very helpful in understanding the details of the chair options and it arrived on time. After the easy to follow setup, I'm loving my new chair. Even better, when I mentioned I mistakenly ordered the wrong piston, they simply agreed to send me a new one and even advised me how to... choose once I had them both. Great, great customer service. Thanks!read more
David Soo
David Soo
13:15 14 Aug 20
Ordered a Steelcase V2 in dark grey seat and blue 3d mesh back. My order shipped within the specified window with tracking number. I received it well packaged in a few days. The chair looks nearly new. Everything works and couldn't be happier with the purchase.
Matt Trudell
Matt Trudell
13:50 12 Aug 20
I wasn't ready to spend $1K on a Steelcase Leap, and found Crandall Office Furniture in a reddit thread while I was researching refurbished options. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. I could always try their 30 day return... policy if the chair was junk, right? I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. All is now well with the chair. I'd definitely recommend this company to anyone looking for a new desk chair.read more
Steven Funck
Steven Funck
12:33 10 Aug 20
The chair is beautiful, comfortable and encourages better posture! There is no evidence that it was remanufactured. It arrived a few days earlier than estimated. My son in law is ordering one for his work. The roller blades are worth the extra money.
M Hampton
M Hampton
13:22 08 Aug 20
Great experience, checked all sites that were selling the SteelCase chair I wanted, went with Crandall based on reviews and Reddit thread. The chair arrived within 7 days exact chair I ordered, no issues.
M Duro
M Duro
19:07 07 Aug 20
Michael Karpinski
Michael Karpinski
18:45 07 Aug 20
I bought a remanufactured Steelcase Leap V2 since I will be working from home for quite some time. So far I am very pleased with the chair. It arrived within a week of me placing the order and was very simple to assemble using the included instructions. Very happy with my purchase so far!
Lee Carlson
Lee Carlson
16:50 07 Aug 20
Just a quick note regarding my order. I used the chat feature on the website and was chatting with a real person!. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the... cylinder was exceptional. This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!read more
Gary Rea
Gary Rea
13:00 04 Aug 20
Was a little leery of purchasing a "re-manufactured" but my wife went ahead and purchased one for her office. In my company's work office we have Hermann Miller chairs which I love but my wife ordered the Steel Case Leap 2 which I assembled for her and of course I tried it out. Absolutely love the... chair so I went ahead and ordered one for my home office as well. Using it for two weeks now and am very happy with my purchase. So for less than the price of a brand new chair with the same features, we have 2. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Highly recommend purchasing via Crandall!read more
German Flores
German Flores
02:41 04 Aug 20
David is great customer service, top notch! He was able to solve all my doubts and answered all questions regarding the chair I was looking for.
james watkins
james watkins
22:52 03 Aug 20
Brad Merkel
Brad Merkel
12:48 03 Aug 20
Good service and fast delivery. Very happy with my new chair.
Matthew Tse
Matthew Tse
15:22 01 Aug 20
Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select... frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. They got back to me immediately and I had a replacement chair arrive by mail within 5 days. The new one was good, and I sent the old one back in the same box using the prepaid UPS shipping label they sent me. From this experience I'm confident they care about customer service and I'll be taken care of if I have any issues within the next 12 years.The chair is pretty good for a remanufactured chair. A few very minor scuffs on the frame, the fabric is brand new, the cushions are comfortable, all parts are functioning perfectly. I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. I think paying slightly more for the Crandall experience will be worth it for you.read more
David Rosales
David Rosales
18:03 29 Jul 20
If you want to save money that does not sacrifice the quality of Steelcase, do not hesitate to purchase from Crandall Office Furniture. The chair exceeded my expectations in comfort and looks. The chair arrived with a broken piece which I'm sure was damaged in shipping. I emailed David Crandall and... he contacted me right away. I sent a photo of the broken piece and their staffed sent the piece to me right away. Great company and even better customer service.read more
D. Alan Phegley
D. Alan Phegley
16:02 27 Jul 20
After purchasing a Steelcase Leap V. 2 chair from another company I came across several reviews of the Crandall Office Furniture. I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. Was I happy I did. I ordered the additional .5... inch cushion with the cinnamon vinyl rather that the fabric. The chair arrived within a week or so via UPS. It was fully wrapped and carefully packed in the box. I didn't realize I would have to assemble the chair which was a little disappointing. However, upon looking over the instructions and watching the video assembly it was a piece of cake. Done within a few minutes. Upon assembly and sitting on this chair I instantly fell in love with it! It looks absolutely beautiful with the platinum/black finish. The vinyl looks very high end and is beautifual in my office. However, I would have preferred leather as an option. But, I have to say this vinyl has a great life span and warranty and will last a life time. I love the option colors and the build quality of this chair. My wife also has a Steelcase Leap V. 2 in black fabric which she loves. Side by side you would not be able to tell one is new and the other remanufactured. I liked the Crandall chair and the upholstery so much I wanted to send my wife's chair to be reupholstered in vinyl with the additional cushion padding. The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. I was willing to upgrade as I got a great price (open box item) on the chair anyway. Her chair. Up to her. She said, "no." The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. Herman Miller is a great chair but you have to be willing to spend another $300 - $500 too. They do look stylish though. My only complaint with the Crandall Office chair is they do not offer the leather material (they may be vegans though so I cannot pass judgement) on the seating. Hope this helps. Again... great chair!read more
Melody Jones
Melody Jones
19:41 24 Jul 20
Couldn't be happier with my purchase of a refurbished Steelcase Leap v2! I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. He gave me great advice in terms of the various options that... would be important for me, and was also happy to explain those that I wouldn't need. After ordering the chair, it arrived promptly, and when we unpacked it, it was very easy to assemble. And, even though I know it's a refurbished product, it honestly looks brand new. I can't find a blemish on it anywhere! It's also really comfortable, and very easy to adjust. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism.read more
Joan S
Joan S
18:04 24 Jul 20
Got the Leap Chair V1. I did not purchase any upgrades. It was easy to assemble and very comfortable. It looks like a brand new chair.
Kim Lynch
Kim Lynch
01:22 24 Jul 20
Easy ordering and fast service! I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! My son recommended this chair and I love it! I would recommend Crandall Office Furniture to everyone. You cannot beat the comfort and adjustability of a Steel... Case Leap V2.read more
Daniel Gonzales
Daniel Gonzales
21:11 20 Jul 20
Purchased a replacement cylinder for an office chair. Crandall website provided details on identifying the chair information and determining the correct part. Quick shipping and great quality product.
Stan Wood
Stan Wood
17:36 20 Jul 20
I purchased a Steelcase Leap V2 from Crandall and it got delivered early and the chair works perfectly. I love it. I have an identical chair at my work. However, while working from home during Covid I was starting to experience back problems. I've only had the chair for a few days but my back... is already happy. Would definitely purchase from Crandall again. Highly recommend.read more
Sneha Sindhu
Sneha Sindhu
16:49 20 Jul 20
Great service! Great chair. Absolutely love it.
Joe Young
Joe Young
14:04 20 Jul 20
Got a Leap V2, looks close to new and feels great. Big upgrade from 2 used cheap office chairs. The red looks really nice. Also has eliminated back issues I was having.
Andrew Bradford
Andrew Bradford
10:49 20 Jul 20
Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. When assembling it I noticed that it made a creaking noise when reclining and reached out to Crandall, who promptly sent me a video showing where I could lubricate the seat base to resolve the noise and this... worked well. The chair was packed very well and is in great shape. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. I'm happy to say this decision paid off nicely. I'll definitely consider buying from Crandall again in the future.read more
Kellie Kreiser
Kellie Kreiser
22:33 19 Jul 20
My experience with Crandall Office Furniture was wonderful - beginning to end! Wonderful customer service and wonderful product. I'm tickled to have such a high-end chair at an affordable price, with the 12 year guarantee to boot. I've told a half a dozen friends already about my experience and... I expect that they will be as pleased as I have been!read more
Justin Collum
Justin Collum
19:30 19 Jul 20
Prompt delivery, good price, great quality.
Chester Puffington
Chester Puffington
00:16 19 Jul 20
Fantastic experience with Crandall, do not buy a chair from anywhere else. From the service to the product, all 5 star. I purchased a Steelcase Leap V2. I am blown away, I swear this chair is brand new, seriously not a scratch to be found. The assembly was as easy as can be with great instructions.... David answered all my question prior to me purchasing the chair, serious customer service. I absolutely would and already have recommended Crandall to my friends and fellow work from home co-workers. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. Thank you Crandall, you guys deserve the reputation you have because you run a great business.read more
Ginny Stuesser
Ginny Stuesser
15:46 18 Jul 20
I was nervous to purchase since I had gotten burned on some Leap chairs a few years back from a different firm. Wow, what a night and day difference! Obviously a family-run business that delivers on their promises. I had my chairs in less than a week.
Paul Miller
Paul Miller
11:46 18 Jul 20
I did much research and decided to try a Steelcase Leap V1 chair. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. Then I came across Crandall Office Furniture. I was impressed by their reviews. I emailed and... called to ask questions. Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions. I like the many options that we can choose when purchasing a chair. The twelve-year warranty is great, too. I ordered the chair with the Vintage English vinyl. I love it. The chair is well made and looks great. The customer service was great, too. The chair even arrived more quickly than expected. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture.read more
cameron bertelli
cameron bertelli
04:25 17 Jul 20
John Rummo
John Rummo
21:11 16 Jul 20
A+ experience, got a V2 Leap Chair. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Easy set up, mostly clear directions as well as video support. No complaints
Ken Distler
Ken Distler
20:44 15 Jul 20
Have purchased both a chair and desk from Crandall's. Both are high quality and perfect fit for my home office. Desk was handled a bit rough in shipping and was missing footer. Contacted the company and received a new footer in a couple of days. Excellent service.
J S
J S
18:41 15 Jul 20
I ordered a Steelcase Leap V2 from them and it was defective. It was very noisy when I reclined and I could feel some mechanism rubbing and vibrating. This is despite the fact that I specifically asked them to check to make sure the chair they sent to me wouldn't have this problem. Fortunately,... Crandall sent me out a new chair which seems to be better. So I'm glad about that. However, their customer service hasn't been pleasant to deal with. There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. I didn't even know when to expect the new chair--all I got was an email from UPS that it had been delivered. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. Again, all I got was a email from UPS saying that a return was processed which I read to mean Crandall had arranged for the defective unit to be picked up (turns out, this was not so). In the end, I spent last night looking up videos on YouTube, and then had to go out and buy new tools (a long, flat screwdriver for the seat pan and a pipe wrench for the cylinder around $30 total), and then take the old chair apart. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. Keep in mind that this is all because they couldn't be bothered to make sure the chair they sent out was not defective. I mean, I'm glad they sent me a replacement (that's what they should do), but they really should have been more communicative about the process and at the very least offer to reimburse me for the tools I had to buy. The 12 year warranty looks good on paper, but given their bad customer service, I'm wondering if I can put much confidence in that.read more
Tom L
Tom L
17:24 15 Jul 20
Ordered a remanufactured Steelcase 462 Leap V2 chair from them to have a more comfortable chair for my home office. The chair arrived within 2 days of ordering and it appears to be in excellent condition. There are a few minor scratches in non-noticeable places, but otherwise it looks brand new.... Based on this experience, I would order from Crandall in the future.read more
Stephanie Sobrepera
Stephanie Sobrepera
20:34 11 Jul 20
Love the Steelcase Leap Chair that I got. The assembly was pretty easy. Make sure to watch the video for assembly to assist. The pamphlet of instructions could be more clear though.
Michael Pham
Michael Pham
00:37 11 Jul 20
I recently ordered a leap V2 with some customization from Crandall. It currently only took 2 business weeks to get it from order to door. The refurbished covers and components were top notch. I immediately noticed a difference after using it for a few hours. I would highly recommend them. Note... their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. I am happy with my purchase.read more
Kevin Duffy
Kevin Duffy
19:34 10 Jul 20
Remanuf. chair (leap V2) delivered very fast, exactly as ordered--- feels like a new chair!!! Instructions (written & videos) were clear, went together quickly. Minor issue with arm rest pads, but Mike is taking care of that as well. Thanks Crandall!
Abigail Pankiewicz
Abigail Pankiewicz
17:08 10 Jul 20
We love our Crandall office chair. Very comfortable and we love the custom upholstery that we chose! It arrived very promptly and it was easy to assemble. Thank you!
Chip Harris
Chip Harris
11:20 10 Jul 20
Works great, and I love the roller blade wheels!
Vanessa Bui
Vanessa Bui
00:12 10 Jul 20
Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. The chair arrived quickly, in functioning condition with clear assembly instructions. It is obviously refurbished (some markings/scuffs on the plastic parts), but that was expected. Really love the idea... of getting refurbished furniture instead of contributing to new waste. I am recommending this to all of my friends and colleagues!read more
A M
A M
19:39 09 Jul 20
Outstanding service and excellent product. The chair I received was in mint condition. I opted for extra cushioning in the seat and I’m glad I did. It definitely adds to the comfort. The reupholstering makes the chair look brand new. At every step of the process things ran smoothly and Crandall... delivered on every promise made. It is so rare to have a customer experience like this. I would highly recommend their remanufactured chairs. Doing business with them was a pleasure.read more
Rohit Upadhyaya
Rohit Upadhyaya
18:26 09 Jul 20
Been a week since I got my Leap V2. Affordable remanufactured high-end chairs and good customer service, fast shipping. No complaints so far.
Doug Lee
Doug Lee
18:12 09 Jul 20
Incredible work done by incredible people. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff.
Patrick Russell
Patrick Russell
12:17 09 Jul 20
I had an awesome experience ordering a Steelcase Criterion chair from this company. I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly!
Chris G. Sellers
Chris G. Sellers
17:02 08 Jul 20
I had the opportunity to work with Crandall to outfit a refurbished Leap chair. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. The unit was in great condition. It did have a small scuff on one of the adjustment knobs, but otherwise... it was in great condition. The unit came partially unassembled. There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. It was well done and I put my unit together in about 15 minutes. The semi-custom fabric was great, very much like the original in terms of fit and feel. I would do this again for sure and this place is going to be popular if the results for everyone are as good as mine. Shipping was rapid once they shipped it - 1 day (Michigan). It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. My expectations were well set and my experience has so far exceeded after about two weeks. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience.read more
I S
I S
04:02 08 Jul 20
I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! Simply amazing! I'm glad they are in a business. I initially ordered from a different company but they didn't... have cylinders in stock. That other company showed me a DIY link on YouTube on how to replace a cylinder. That video belonged to Crandall, so I went with them instead and I'm glad I did! Will be definitely returning for another one. Forget about Craigslist junk, go straight to them.read more
BCLA TechSvcs
BCLA TechSvcs
00:14 08 Jul 20
I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. Reassembly was quick and easy, thanks to the YouTube video. This is a comfortable, highly adjustable chair, and it functions like new. The fabric is nice, and the... chair arrived perfectly clean and well-packaged for reassembly. There was a shipping snafu that was entirely my fault, and I received email support from Crandall Office Furniture to help ensure that the delivery arrived at my correct address after some issues with a correction at UPS. I am very happy with the purchase and highly recommend this company.read more
Berry Gibson
Berry Gibson
22:15 07 Jul 20
Ordering and installation experience went great (watch the YouTube video). All components packaged well and appear to be new or good as new. Loving the comfy chair and ergonomics.
Jon
Jon
09:10 07 Jul 20
Very happy with my refurbished Steelcase Leap V2. Looks and feels in great condition.
moncat moncat
moncat moncat
21:18 06 Jul 20
Tupper Tobin
Tupper Tobin
19:51 05 Jul 20
Great chairs! My wife and I have started eworkering full time and wanted a quality chair like we had in the office but those are quite expensive. Crandall was the perfect solution. Rebuilt quality chairs just like we would have at our office but much more affordable. Also great customer service, I... had a question on the status of our order and heard from one of the Crandall's themselves.read more
Next Reviews

Facebook Reviews:

Lee Carlson
Lee Carlson
16:54 07 Aug 20
Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the... cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!
read more
Heather Novak
Heather Novak
13:31 07 Aug 20
Steelcase Leap V2 Chair:

With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. (Just ask the... hundreds of Reddit users if you doubt me!😂)

Well homegirl here can’t afford to drop $1200-$2000 on a new chair. But that’s where Crandall Office Furniture came in. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty, and customizable fabric.

They were very responsive whenever I reached out! There is a longer than normal turn around because of COVID, but that’s as expected.

Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.

It was an investment piece and we’re only on day 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.

Everything is adjustable on this puppy. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. And I’m living for this fabric!

10/10 stars ⭐️
read more
Paul Miller
Paul Miller
20:17 01 Aug 20
Good customer service, USA company, great product!
Joan Kohler
Joan Kohler
03:22 30 Jul 20
I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. ... Great chair -- great experience. I highly recommend Crandall. Thanks!!read more
Honest people that take pride in their product and service.
Joe Ajzenman
Joe Ajzenman
12:45 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was... rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.read more
Rob Futrell
Rob Futrell
16:39 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Oleg Shpak
Oleg Shpak
00:36 28 May 20
For all intends and purposes I received a new chair, with nice custom add-ons, and super fast. What a great business!
Donna Olson Scott
Donna Olson Scott
16:56 18 May 20
Fast delivery, as promised, and chair is clean and in nearly brand new condition.
Darby Jones Howell
Darby Jones Howell
00:02 21 Apr 20
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
Alejandro Alvarado
21:50 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the... chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.read more
Will Green
Will Green
23:59 15 Apr 20
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad... I finally made the Leap!read more
Paul Parobek
Paul Parobek
21:23 03 Mar 20
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
Brandon Aldridge
23:12 14 Feb 20
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching... and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.read more
Jack Johnson
Jack Johnson
14:50 13 Feb 20
Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Leigh Cox
Leigh Cox
23:58 06 Jan 20
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
Lenny Greenberg
Lenny Greenberg
23:32 11 Dec 19
I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received... for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.read more
Tom Cruckshank
Tom Cruckshank
21:30 10 Dec 19
Good deal on the part I needed and good customer service.
Bryan Meech
Bryan Meech
18:14 12 Nov 19
My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.
Brittany Weeks
Brittany Weeks
19:46 08 Nov 19
Very helpful and great costumer service!!
Zan Lamkin
Zan Lamkin
20:40 07 Nov 19
Great guys to work with and high quality workmanship!
Stewart Smith
Stewart Smith
20:20 12 Nov 18
Good quality and great service.
Jerry Lomashewich
Jerry Lomashewich
23:57 25 Jan 18
Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.
Paul A. Le
Paul A. Le
15:11 23 Jun 17
Next Reviews

Customer Video Reviews

Testimonials

Crandall has some of the greatest customer support I’ve ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Alejandro A.

Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Jack J.

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Will G.

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Leigh C.

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Brandon A.

What a great company! I ordered and received my Aeron chair ahead of schedule. This company is diverting some of their resources to sew masks for the Covid-19 crisis. Great price, awesome product, and phenomenal customer service! Highly recommended!

David M.

Hi – I’m not the type to leave reviews (I’ve probably left a handful on amazon despite 100’s of purchases) but I simply must support the business of Crandall Office Furniture.

The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn’t fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.

It’s hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you’re thinking from them and save some money and time.

Brandon T.

i just received a fantastic refurbished chair that is really new
. Excellent customer service and the chair is making working from home so much more comfortable.

Scott W.

Thank you Crandall for saving my back!! Love the Steelcase 462 Leap V2 chair!! The rollerblade wheels are great!! Though I tend to spend more time rolling around the house now. 🤦‍♂️ You have made working from home much more enjoyable!! And thank you Joshua Webb for the custom printed acoustic panel!! It looks amazing!! Thank you!! #savedmyback #crandallofficefurniture

Mike W.