Reviews / Testimonials
Google Reviews:
Stéfan van der Walt
18:21 23 Oct 21
I ordered a refurbished chair online. The item was well priced, arrived on time, was well packaged, and had clear assembly instructions. I cannot even notice where the seat material was replaced. All in all a perfect experience.
Andrew Weckstein
16:24 23 Oct 21
Bought a new gas cylinder for my steelcase leap and it works great!
Tom Nichols
12:41 22 Oct 21
I ordered 2 chairs. Easy to search for the chairs, great descriptions, etc. Arrived in only a few days and were put together in 10 minutes. Love the chairs and I love the experience with Crandall.
Mark Delles
16:35 21 Oct 21
Perfect. I was concerned, because the cylinder didn't look exactly like the one in the chair, but it fits and works perfectly. The installation video was perfect. The hardest part was getting the cylinder off the base (my 3lb hammer was up to the task.)
Joseph Cooper
16:08 21 Oct 21
Really great communication over email when trying to figure out a chair to buy. I got a B Grade Steelcase Gesture and I'm extremely happy with it.
Bonnie Binkley
00:58 20 Oct 21
I purchased a refurbished Steelcase Series 2. The chair fits me really well, and and is incredibly comfortable. I wish I had done this sooner.
Stanley Kobylanski
18:34 17 Oct 21
The gas cylinder fit perfectly, was easy to install, and has been working fine for the first month. Chair is much more comfortable now.
Colin Hatmaker
16:47 15 Oct 21
Got a great deal on a slightly used chair. Chair arrived timely and was easy to assemble. Same warranty as new- it was a no brainer!
Mike Portalios
15:37 15 Oct 21
This is my updated part of the review. Received refund today for the chair. See story below. It seems most people are very happy with the product they receive. I added a star because a solution was reached and they made good with their promise. The other part I noticed they are small buisness... and they have systems in place . Example they send return labels a certain day a week only. I think that could be improved. Ialmost bought another chair last night since they had a 15% flash sale for 2 days only and really I should give them a second chance at purchasing a chair. The reason I did not buy one was because I saw that Steelcase website also has sales and if you like the color they offer you for the sale you can get a good sale price direct from Steelcase for the chair models: the Amia, Leap , Think and Gesture chair. I will visit this site from time to time and see if in the near future if I would like to make another purchase and update this review one more time. I have watched a lot of the you tube videos that Crandall has on the site I find them informative but I also find some that try to explain why you may find defects in chairs received a little bit needing improvement in the wording used. As I mentioned what I say is not the typical customer review and is only for information for my experience. If I was to but another chair I would by Grade A return.Original review: Read many good reviews for this retailer. My experience so far is not that great. Bought a type B Steelcase Amia chair. Noticed the extra drilled hole on bottom of chair and even a third attempt at a new hole and small dent when I attached the back. The chair is comfortable but the seat is not level it is half an inch off on one side. However when I place the level on the arms it is fine same as the floor. Perhaps that is something this model has inherited since all the mechanisms are on one side. But pulling up and down on the seat there is a lot more play on one side. I removed seat carefully and replaced hoping this would solve the issue but it did not. I send photos and tried to ask for a return. So far but customer service is not available at all. Phone calls no answer . Emails, first email answered but after that nothing. This chair is suppose to be new with minor scuffs that a customer returned in the 14 day window that Steelcase gives. I am thinking I may have to end up doing a claim with PayPal. I will update this review later if anything changes. For a chair that cost $500 and with the description advertised I expected a little more, at least level seat. If the seat was level I would be a happy customer but looking at the uneven seat daily will bother me.read more
Sam Schumacher
20:53 14 Oct 21
I've purchased two Steecase Series 1 chairs from Crandall Office Furniture in 2021, and with both orders I experienced very fair pricing, excellent customer service, quick shipping, and good packaging. I would absolutely buy more office furniture from this company!
Britt West
17:39 14 Oct 21
Great product. Easy installation. Saved me from buying a new $1000 chair.Highly recommend
Harrison Saturley-Hall
14:26 13 Oct 21
This was the only place I found which stocked the particular Steelcase part which I needed to repair my wife's chair. The shipping was faster than promised by almost a week and I am very happy with my purchase.
John Suh
14:23 12 Oct 21
Excellent customer service beyond a simple transaction. Was missing a part on my chair and I inquired about it to David. He was able to address my needs, offered a reasonable price, and directed me toward install videos. Couldn't be happier.
Jason Low
18:52 11 Oct 21
Crandall has accounted for the nuances exceptionally well on their website for my chair's Gas Cylinder replacement. They've shared details about the product documented on their website that could be of concern when different than their video tutorial, and is deeply appreciated. In my case it was... the side activated unit which no longer requires alignment on install. No other seller of this part has nuances documented this well. The how to videos are spot on to be successful in doing the work myself. Thank you.read more
Steve Rector
22:21 09 Oct 21
Got a great steelcase chair at a great price! Very pleased!
Leonid Glazychev
19:36 09 Oct 21
I have received my refurbished Aeron chair very quickly, and it both looks and feels like new despite costing around 60% of the new one. The seat cloth, the gas lift, the casters, and the armrests have all been replaced with new ones. Couldn't have been happier given the MSRP...
Alice Luong
15:21 09 Oct 21
I ordered a Leaf v2 early pandemic for my home office. It was great. Now that we are back full time in the office I ordered 5 more chairs for the team!
Walter Stiles
20:38 08 Oct 21
Part was exactly what I needed to repair a Steelcase chair. Fast shipping and a reasonable price. Thanks.
Joe Arko
16:31 08 Oct 21
High quality remanufactured Steelcase Gesture. Like new, less expensive than a used one. Great deal.
Bryan Siders
03:13 04 Oct 21
I ordered and received a Steelcase Leap v2 and skate wheels. Shipping was fast and my chair arrived well-packaged. Everything seemed brand new, so yeah, no complaints. I'd recommend using Crandall Office Furniture for Steelcase office chair purchases, and I'll be back the next time I need a chair.
Nick Hunter
05:19 02 Oct 21
An amazing way to get a premium re-manufactured chair for a fraction of the price. The 12-year warranty really sweetens the deal.
Manuel Rodriguez
13:05 01 Oct 21
Great easy to install. Had all information as to how to do it yourself
Chris Miller
16:07 29 Sep 21
I got a replacement seat pad for my office chair. It's amazing. Delivered fast, reasonable cost, and a super easy transaction.
Rose Anderson
13:27 27 Sep 21
Great eco friendly chair!
Peter Ford
17:15 26 Sep 21
Crandall Office Furniture has been key to me finding a couple critical parts for my Herman Miller office chair. A+ Customer service. Orders shipped on a timely basis. Returns processed on a timely basis. Demonstration videos are stellar.
Drew Elliott
14:15 26 Sep 21
Allison Ascenzi
18:23 25 Sep 21
Everything went very smoothly, from ordering to delivery. The chair came mostly put-together, so it was very easy to set up. Be advised that you need a 1/2" socket to tighten the bolts. The chair is fantastic & looks brand new. If my apartment complex is hit be a meteor, this chair will still... be intact. I was able to order the stool kit for it, so it works with my standing height table. A great addition to my home office!read more
Sachin Shah
18:39 23 Sep 21
The steelcase chair I purchased was exactly as described, and the price was fantastic! I would definitely purchase from here again. And unlike other retailers that sell “open box” chairs without actually describing what has been replaced or what condition they are in, Crandall was very clear about... which chairs were actually like new, which had a few minor damages, and which had been refurbished. Highly recommend!read more
Lucky Flores
18:13 23 Sep 21
So far, I have had the chair for a few days and it is extremely comfortable. I like all the adjustable components and ease of use. It was very easy to assemble and quick with no tools. I wouldn’t know the difference between this preowned chair and a brand new chair. That’s how good a job in... refurbishing Crandall does. I would say, save the money unless you’re set on a new chair or have a big bank account and get one of these great chairs.read more
Najwat Rehman
23:20 19 Sep 21
Santosh Konangi
19:21 19 Sep 21
Michael Fritz
23:04 18 Sep 21
JC Mattson
16:49 18 Sep 21
Chair I bought is in even better condition than I expected. Putting it together was a 2 minute process and super easy. Shipping was fast enough. Extremely pleased and would absolutely use again if I needed another chair.
David Gordon
09:09 18 Sep 21
David Kessler
22:19 17 Sep 21
I ordered a factory return Steelcase chair through the website and couldn't be happier with the experience. Shipping was prompt, packaging was good, assembly consisted of two screws and they even provided the tool. I can't tell the difference between this and a brand new chair (but my wallet sure... can). When my wife's box-store desk chair falls apart (probably won't take long) I'll definitely come back to Crandall for its replacement.read more
Sid Burgess
21:51 17 Sep 21
Chair is perfect! Exactly as described. Very well packaged. Excellent assembly instructions had me up and rolling down the hall to my desk in short order.
Scott Pogasic
22:14 16 Sep 21
Great experience. Excellent customer service. Their website is so easy to place an order and its clear exactly what you are buying. Shipping was fast and the refurbished chair obviously received a lot of attention as it looks great and functions like a new chair!
Amy Lane
13:48 13 Sep 21
After doing a ton of research, I decided the Steelcase Leap was the chair for me - but the price of a brand new one was more than I wanted to spend. Ultimately, after looking at all the Crandall website - I decided to buy one re-manufactured. I was happy to be re-using instead of buying brand new... and I got the select the perfect color - and I appreciated that Crandall's actually increased the padding in the seat pan from the standard Steelcase seat. All that, plus Crandall's 12 year warranty sold me. My new chair has been terrific - and has made my long days much more comfortable. I was able to assemble the chair myself. I also found on their website the wonderful charitable work Crandall's does and it makes me feel good to support a business that does good work. Thank you!read more
Jordan Miller
21:30 12 Sep 21
Crandall’s refurbished chairs are a no brained. A brand new Steelcase Leap V2 is a huge investment. And, the refurbished one we purchased from Crandall looks and functions like it’s brand new. Very happy with it.
Elizabeth Mathewson
19:52 12 Sep 21
Crandall Office Furniture supplied my refurbished Steelcase Gesture Office Chair. The chair arrived in excellent condition and was delivered sooner than promised. The comfort provided by this chair is superior to any chair I have ever used in the 48 years I have been sitting in office chairs. The... video regarding assembly made the process a snap. Thank you for great service and a great product.read more
Tim Litsch
17:36 12 Sep 21
I ordered the Steelcase Gesture chair from Crandall, and after a week or so, it arrived. The chair was packed very efficiently, and suffered no damage in shipping. I'd ordered the tall lift cylinder, and the skateboard wheels and the upholstery colors I'd picked were almost exactly as shown on... the website. The chair is a magnificent beast.I assembled it -- piece of cake! -- and wheeled it to my desk, where I discovered I'd ordered the wrong lift unit. My chair sat so high I couldn't get my knees under the desk. (I'm a big guy, and accustomed to ordering the largest of whatever size option there might be!) I sent an e-mail to Crandall's help desk, and got a response saying they'd send me a replacement regular size lift, to replace the incorrectly ordered tall lift. At no cost! Wow! Keep in mind they sent me exactly what I ordered, and then, to make me happy, replaced a perfectly good lift with another.I received the replacement in a few days, replaced the tall lift with the shorter unit, and now the chair is perfect.But, almost more importantly, I cannot imagine a better customer service situation than I had with Crandall. If you, like me, are a smidge nervous about spending a good sum of money for an on-line - literally sight-unseen -- purchase, I can attest to Crandall's refinishing quality and desire to make your purchase all they advertise it to be.read more
Mesphyr
09:32 12 Sep 21
Mike Daur
19:23 09 Sep 21
The helpful website and instructional videos allowed me to order the correct replacement parts for my Herman Miller Aeron chair. The parts arrived earlier than promised, and were easy to install. Would recommend to others.
Daniel
18:25 09 Sep 21
Order was delivered quickly, had all the right parts, and was easy to put together. Exactly what I wanted
Gretchen Bozak
14:45 05 Sep 21
Everything was perfect. Product, delivery, clear instructions... You guys rock!
Paula Ribeiro
21:53 04 Sep 21
Awesome value! The ordering experience was easy and shipping SUPER fast!
sriano R
21:11 02 Sep 21
The best experience ordering the parts and receiving the delivery. My chair now looks like new, the installation videos helped a lot.
A.J. Goodenow
17:47 01 Sep 21
I wanted a specific chair that I had used in the past for my home office, but I didn’t want to pay the crazy amount of money for a brand new one. Finding Crandall Office Furniture was perfect because they refurbish existing furniture they find and and then sell, helping to eliminate waste and... helping America as a small business. The chair I received is amazing and feels brand new, for a fraction of the price of an actually brand new one. On top of that, I ordered the chair and received it sooner than the promised lead time (took only 3 days to arrive after ordering).read more
David Roach
14:13 01 Sep 21
I purchased a remanufactured Steelcase Leap V2 chair from Crandall and selected to receive a model that was only a year old. You would think it was one of their factory return models because it arrived in nearly brand new condition. They did a great job of reupholstering the chair and provided... detailed assembly instructions. A nice touch is that they provide you helpful instructions in many different formats, which I think is great considering the many different ways people best process information. They were a wonderful company to deal with and provided a service above and beyond other providers of remanufactured chairs.read more
j ma
18:32 31 Aug 21
The chair was shipped relatively quickly and on time. It arrived well packaged and in like new condition, as opposed to the previous place I tried to buy the same "renewed" chair. That one came dirty and beat up from the packaging failing. I would buy from Crandell Office again without... hesitation. The service and condition of the product was worth the slightly higher cost.read more
Jeremy Strickland
03:55 31 Aug 21
Ciprian Popa
19:10 29 Aug 21
I purchased Leap v1. Always good experience with costumer service, love the amount of description on the website. The chair feels really good, just few scuff marks on the back, but looking like new.Maybe the amount of cussion series 1 offers would be even better, but for the price, this is great so... far. The only downside is that it seems that I have tightened some screw too much and the chair sinks all the way down, I was sent some instructional video but couldn't figure it out hot to dettach the seat yet. So i'll wait for customer service monday to figure it out, however, I guess I'll type sinking under the desk this weekend:)read more
Joel Upshaw
12:37 28 Aug 21
Their remanufactured chairs are just as good as the new chairs in the office. It's a great, affordable way to get that business comfort at home.
Ghost soldier
20:24 26 Aug 21
Scott S
03:19 24 Aug 21
Ordered a factory return grade B chair. It arrived quickly and well-packed. Assembly was quick and easy with the included full-color instruction sheet. After assembling I compared the chair to the photos on the listing; several of the things they indicated as damage/defects with arrows in their... listing were very difficult to notice on the chair; they were very thorough in their inspection. Overall a great transaction, and I'm very happy with both the chair and the service that Crandall provided.read more
Jim Cullison
15:55 22 Aug 21
I got a great chair at a much lower price! The outer box was damaged in shipping, but it was very well packed and was not an issue. The assembly instructions were clear, and everything works great.I do wish there was a link/barcaode to the chair’s owners manual included, maybe I missed it.
Gloris Grimm
13:56 21 Aug 21
Found a $1300 Herman Miller office chair refurbished, in great condition for $560 at Crandall. This is a legitimate business with excellent service. My order processed and shipped quickly and I was advised of progress every step of the way. I would do business with Crandall again; buy with... confidence and support a local business. 👍read more
Timothy Wong
19:46 20 Aug 21
Purchased a seat cushion replacement for my Steelcase Leap V2 chair. Directions to DIY replace the seat provided were very clear and customer support is great.
Pat Findley
22:04 19 Aug 21
It was easy to find the right part for my chair and get it ordered. I received it in a few days and I'm now sitting at a comfortable height. A good purchasing experience.
Jeannette Colmont
18:43 19 Aug 21
I was heartbroken when I THOUGHT my Herman Miller Aeron was broken beyond repair. I called a local repair person and he quoted me $300 for onsite service. After doing little research, I found Crandall Office Furniture, and found the gas cylinder replacement for under $60. Replacement of the gas... cylinder was super easy (thanks to their YouTube video). I spoke with a virtual assistant to confirm part needed, ordered it and it was at my office in just a few days. Replacement took all of 5 minutes and adjustment another 2 minutes. I COULDN'T BE HAPPIER!!!! Thank you, Crandall! You saved my favorite chair from the trash! Forever grateful!read more
Michelle Beyersdorf
15:12 16 Aug 21
My office job means a lot of time sitting at a computer, so sitting in an uncomfortable chair is not only physically unpleasant it also draws your focus to all the pain points. I started researching office chairs and found the Herman Miller Aeron chair to have the most positive reviews for... comfort. Next I looked at options to buy this chair and came across Crandall Office Furniture. Crandall gets a high five from me for their service level, easy ordering from the website, delivering a beautifully refurbished chair set up just the way I ordered it, and a follow up email to ensure I was satisfied. I ordered the size B chair and added on the headrest, which fits my size and weight very comfortably. Thank you, Crandall, for delivering on all your promises!read more
Mark Brousseau
05:14 16 Aug 21
Amazing experience. Chair arrived neatly packaged and was ready to go in 5 minutes. Customer service helped append a headrest to my order before it shipped. Super thrilled with my Herman Miller Aeron Classic chair!
Barry Graubart
02:47 16 Aug 21
I bought a refurbished Herman Miller Aeron chair from Crandall. The website made it easy to pick what I wanted, and the price was less than half what they cost new. Received it less than a week later - much quicker than the website had indicated. The chair is in almost new condition. There were a... few tiny marks on the back of the chair, which would be unnoticeable if I weren't looking closely. It's super comfortable and my back is very happy. I would definitely order from Crandall again.read more
Spencer Frank
20:03 14 Aug 21
Phenomenal service, went above and beyond. Even threw in a few small misc parts that I was missing when I ordered a set of parts for my chair. 10/10 service.
Tch0rT
00:53 14 Aug 21
I live in Michigan so shipping was fast. I bought a refurb Steelcase Gesture 442. It was the best packaged and easiest to assemble chair I've ever had. Other office chairs never felt 100% upon assembly but this one feels 100% once you follow the instructions. Once adjusted it feels like it was... custom made for you. The lower back support moves with you. I've never felt anything like this. I know I'm in honey mood mode but I've been looking for a great chair for 15+ years and this feels divine. Time will tell and I'm pretty optimistic and I'm an overthinker and general pessimist. Me gusta.read more
KT Helin-Glick
17:53 13 Aug 21
Warren Whatley
16:37 13 Aug 21
Beautiful, like new, effortless purchase, and still expensive. I love my new chair.
Barbara Weston
12:18 13 Aug 21
I've purchased 2 remanufactured Steelcase Leap chairs from Crandall. The chairs are like new...seriously! I purchased one as a gift for my husband and 10 months later I purchased another for work. The staff at Crandall Office was very helpful. I certainly recommend the company, their products,... and the way they stand behind them.read more
Simon Hanna
00:16 13 Aug 21
Jenna Rowley
19:31 12 Aug 21
The chair was in perfect condition and arrived in 2 days! I could not even find the mark they had identified as an imperfection on the website pictures. We saved about $450 by purchasing through Crandall. I would absolutely recommend them and would purchase from them again in the future!
Nate Hurwitz
19:30 12 Aug 21
Got a stellar Steelcase chair that was basically in "new" condition for a fraction of the price. Great support and quick shipping. Would recommend to anyone.
Joel Hall
20:15 09 Aug 21
I ordered a SteelCase chair after dealing with a cheap Ikea chair for too long. It took a lot of research into both chairs and sellers. I almost bought a new chair but took a chance on Crandall's refurbished chairs. The chair looks brand new and I doubt anyone would know it was refurbished. The... price was amazing, and it shipped SO FAST. I can't recommend them enough!read more
Aaron Moore
18:15 06 Aug 21
A++ service. I ordered a refurbished Herman Miller Aeron Size C from this business, it arrived extremely fast from the midwest (I'm on the east coast and the shipping was free!) It looked brand new, the instructions for setup were simple (as was the setup itself, just 4 bolts needed to be... installed) and customer service was very quick. I had an issue where the cylinder kept lowering, come to find out an adjustment screw was just a bit out of wack, all it required was a quick turn and it was 100% fine. I'm completely satisfied with my purchase and would definitely buy from Crandall again. My back thanks you!read more
Katie Weeks
18:14 05 Aug 21
I had been shopping for a specific Steelcase chair and had viewed one at a local showroom, but ended up buying a Certified Factory Return from Crandall rather than ordering a new one from the local showroom. I got a much better version of the chair from Crandall (leather seat and polished aluminum... base instead of just the cloth upholstery and plastic base that I would have gotten from the local showroom) for about $200 less. The chair arrived in just a matter of a few days and the packaging was very good, and the very chair I had selected on the Web site arrived in the exact condition that Crandall had said it would be in (they post the exact chair you will be getting on their site and show with arrows on the photo where any scratches are). The scratches on the back of the chair are hardly noticeable. I absolutely love my chair and would highly recommend Crandall. Just like when you buy a chair new from Steelcase, Crandall provides a 12-year warranty (via Crandall, not through Steelcase), so I can rest easy knowing that my investment is not in vain, as they'll send out new parts if needed or even replace the chair in certain instances. Highly Recommend!!read more
James Owens
17:37 05 Aug 21
The chair I ordered shipped quickly and arrived like new. Enjoying my Gesture chair so far.
Nicholas Geisler
18:14 04 Aug 21
I purchased a Steelcase Gesture from Crandall Office. My experience with them has been nothing but amazing. Their superb customer service was also able to help me replace my chair because of a minor issue.The first Gesture I purchased had a minor issue with the headrest, I originally just... emailed Crandall Office to ask if that was a normal thing for the Gesture as the headrest did not appear broken at all. The issue at hand was that the headrest seemed a bit more "wobbly" than one would expect. I was immediately told to look through their Gesture selection and choose another chair to swap it out for. The process was quick, easy, and most of all painless. I wanted to give a special shout out to Kim Koster for her quick action.I have since gotten the replacement chair and I can say that both chairs came in great condition. Neither had any outstanding scratches or scuffs that were not pointed out prior to my purchase. The replacement also has a more stiff headrest that works much better.All in all, I would absolutely recommend going through Crandall. Even if you run into any issues, they will make sure to get it settled.read more
D Barrasas
20:35 01 Aug 21
I ordered and received an Aeron chair, it came quickly and was easy to put together. I cant believe it was used, it looks brand new. Love Crandall.Dave
Tim Been
22:12 31 Jul 21
Bought a leap v2 from these, was skeptical to get a $1100 chair for $500 but boy was I happy. Have had it for about a year now and its been so much better than my previous dxracer. looks clean and feels great for long gaming sessions.
Joe Rubio
14:45 30 Jul 21
Great pictures of the exact chair being sold, item arrived as described, and assembly was easy. Fantastic choice for anyone looking for a like new office chair.
J. Ervin Bates
15:53 29 Jul 21
I recently purchased several Haworth improv HE office chairs and noticed that a few of them needed the gas cylinders replaced. Thanks to Crandall Office Furniture, I was able to get the gas cylinders at a reasonable price and using their educational video on replacing them, I was able to do the... work myself. Thank you so much for a smooth experience.... and did I mention free shipping? Well done Crandall Office Furniture!!!read more
Thomas Pfaffenberger
09:40 26 Jul 21
Great service and fast.
Nate Cantonwine
22:53 22 Jul 21
I was very pleased to come across Crandall Office Furniture while I was searching for the chair I wanted! I had been using an Amia from my employer and I have enjoyed it, but will soon have to return it as we return to the office. Buying new from SteelCase was just too much for me. Being able to... find the same chair at Crandall for about half the cost was just awesome! The chair I received was clean and shiny and seemed like new to me! I look forward to many years of use and should I ever need another chair, I will return to Crandall. Thank you!!read more
Scott Ackerman
20:35 22 Jul 21
Details on the website clearly showed my office chair. They had exactly what I needed to fix. Fast delivery. The YouTube video was a huge help in making sure that I installed the new hydraulics tube correctly!
Sandi Spires
19:22 19 Jul 21
Search filters on the website made it easy to browse available chairs. I liked a Grade B (refurbished) Steelcase. The description detailed the refurbishment (minor cosmetic). Better still, I was able to customize it with skate wheels. In just a few days, I had my zippy new chair.
Sean MacNintch
11:22 19 Jul 21
I'm happy with my purchase as the chair arrived in excellent shape......like new. It came packed very well and with clear instructions.
Timothy Pfeifer
17:36 18 Jul 21
Responsive to questions. Super fast shipping. Very satisfied!
Carlos Marzol
15:49 18 Jul 21
Great customer service and products. 100% recommended
Patrick Goley
14:37 16 Jul 21
I purchased a Steelcase Gesture chair exactly how I wanted it for around $650 in like new condition delivered to my door. Assembly took about 5 minutes. Very happy with my purchase. And 12 year warranty is great peace of mind. Recommended.
Patrick Jones
16:59 15 Jul 21
Kristen Langsdorf
15:46 12 Jul 21
Fast shipping and chair arrived in pristine condition. I bought a grade A Gesture and it looked brand new! Got a great deal and very happy with my chair.
ancient122
16:45 11 Jul 21
Some of the best customer support I've experienced in a while, and I highly recommend their remanufactured Leap and Gesture chairs.
Keith Kloucek-Hummel
23:37 10 Jul 21
Pictures of my chair were detailed and accurate. Shipping was surprisingly fast with UPS. Chair received was packaged really well with no damage. The chair itself is in great condition and feels like new! Very pleased.
J. Bruner
14:05 10 Jul 21
I purchased a Steelcase factory return chair from Crandall Office Furniture. I was leaning toward a remanufactured chair but the factory return price, free shipping, and the Spring discount was too good to pass up. The chair arrived within a week from order. The Steelcase online store was showing a... month lead time for the same chair due to COVID supply chain issues. Crandall packed the chair and parts well. The Crandall assembly instructions were easy to follow too. The chair is what I'd expect from a factory return - a few minor scuffs and scratches but nothing visible from a few steps away. I'm happy with the chair and my purchase experience from Crandall. They sent me emails for order confirmation and shipping so I knew where my chair was and when to expect delivery.read more
Donald Schwartz
19:06 08 Jul 21
I am delighted with my Leap V2 chair - not remanufactured but a ‘Grade A’ authorized return from Crandall’s inventory. The chair is everything I hoped for: easily adjusted, comfortable, supremely supportive and in perfect, as-new condition. I am also delighted with Crandall’s service. I had... questions pre-purchase which were answered promptly through on-line chats and phone calls. The chair arrived when promised and was easy to assemble. Altogether a true five star experience.read more
Anders Eliasen
18:26 08 Jul 21
A. Melih Luleci
15:01 08 Jul 21
Great chairs.. Like brand new
Nicole Dickerson
20:34 04 Jul 21
I received my chair pretty quickly after ordering (Steelcase Series 1). It was a very good deal and it was practically new. The set up was easy (no screwing parts together) and it’s very comfy. The customer service is great as I asked a question before my order and it was answered pretty quickly. I... would purchase from Crandall again. Thank you!!read more
Bryan Gianninoto
16:08 04 Jul 21
I love the Leap v2 chair! I have lower back issues and I spend a lot of time on the computer, so this was a great investment towards my physical health. I already notice a big difference in my posture and comfort level. I was particularly impressed with how quickly it arrived and how easy it was to... assemble thanks to the helpful installation videos that Crandall Office have made available. The chair looks and feels brand new and I'm very satisfied with the color and fabric choices.read more
Molon Labe
01:23 04 Jul 21
Great product in great condition and a great company to deal with. Chair was reconditioned wonderfully and shipped quickly. Had a problem with the shipper but this was not the fault of Crandall at all. Crandall will be my go-to for office chairs from now on but I hope I won’t need another one... anytime soon. Already recommended them to a coworker who’s in the market also.read more
Joanne Kalman
15:39 02 Jul 21
As a Canadian customer I was very pleased with the ease of the purchase. For a flat rate the steelcase leap chair was delivered to our door quickly. All taxes and duties were also covered. The chair is great - very customizable, as expected and very comfortable and supportive. Thank you -... highly recommended.read more
Facebook Reviews:
Donna Harrison
21:20 02 Aug 21
Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!
Michael Phillip Eastman
12:23 05 Jul 21
I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the... fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!read more
Lisa Brohl Epley
19:26 01 Jul 21
Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!
Heidi DePew Kiraly
14:49 30 Mar 21
I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality... chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊read more
Jerry Wilson
15:54 17 Mar 21
Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.
Gerard Kampf
22:22 28 Oct 20
Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.
Lee Carlson
16:54 07 Aug 20
Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the... cylinder was exceptional.
This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!read more
This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!read more
Paul Miller
20:17 01 Aug 20
Good customer service, USA company, great product!
Joan Kohler
03:22 30 Jul 20
I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. ... Great chair -- great experience. I highly recommend Crandall. Thanks!!read more
Ginny Bronesky Stuesser
15:48 18 Jul 20
Honest people that take pride in their product and service.
Joe Ajzenman
12:45 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was... rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.read more
Rob Futrell
16:39 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Donna Olson Scott
16:56 18 May 20
Fast delivery, as promised, and chair is clean and in nearly brand new condition.
Darby Jones Howell
00:02 21 Apr 20
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
21:50 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the... chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.read more
Will Green
23:59 15 Apr 20
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad... I finally made the Leap!read more
Paul Parobek
21:23 03 Mar 20
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
23:12 14 Feb 20
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching... and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.read more
Jack Johnson
14:50 13 Feb 20
Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Leigh Cox
23:58 06 Jan 20
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
Lenny Greenberg
23:32 11 Dec 19
I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received... for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.read more
Tom Cruckshank
21:30 10 Dec 19
Good deal on the part I needed and good customer service.
Bryan Meech
18:14 12 Nov 19
My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.
Brittany Weeks
19:46 08 Nov 19
Very helpful and great costumer service!!
Zan Lamkin
20:40 07 Nov 19
Great guys to work with and high quality workmanship!
Stewart Smith
20:20 12 Nov 18
Good quality and great service.
Jerry Lomashewich
23:57 25 Jan 18
Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.
Paul A. Le
15:11 23 Jun 17
Customer Video Reviews
Testimonials
Crandall has some of the greatest customer support I’ve ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.
Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. I could not be happier and look forward to our business relationship. Customer for life.
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.
What a great company! I ordered and received my Aeron chair ahead of schedule. This company is diverting some of their resources to sew masks for the Covid-19 crisis. Great price, awesome product, and phenomenal customer service! Highly recommended!
Hi – I’m not the type to leave reviews (I’ve probably left a handful on amazon despite 100’s of purchases) but I simply must support the business of Crandall Office Furniture.
The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn’t fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.
It’s hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you’re thinking from them and save some money and time.
i just received a fantastic refurbished chair that is really new
. Excellent customer service and the chair is making working from home so much more comfortable.
Thank you Crandall for saving my back!! Love the Steelcase 462 Leap V2 chair!! The rollerblade wheels are great!! Though I tend to spend more time rolling around the house now. 🤦♂️ You have made working from home much more enjoyable!! And thank you Joshua Webb for the custom printed acoustic panel!! It looks amazing!! Thank you!! #savedmyback #crandallofficefurniture