Google Reviews:
Sean Q
19:11 26 Oct 20
Great price for a remanufactured Steelcase V1 highback! Assembly was easy using company's Youtube instructions.Of course any buyer of non-new furniture would be concerned with chair quality - it is not perfect and back cushion appears more used and worn than other chairs you can buy newer for... less...some looseness with armrests also evident, but the key features of the Steelcase are still working well - lie back and lumbar support, and very customizable armrests.Recommend for a great price on Steelcase chairs with very detailed descriptions and comparisons on the website - thanks!read more
Dingzhong Hu
17:39 24 Oct 20
My order shipped extremely quickly and arrived in a single day after shipping. Assembly was very easy, just following the instructions. The chair feels like new. Great shopping experience! I will probably shop here again.
Kevin Murry
19:08 22 Oct 20
Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. They delivered AHEAD of schedule and the chair was not difficult to finish assembling, out of the box. So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. And, it... seems my back aches are improving already. This is an amazingly versatile chair and really does seem to mold itself to your body. I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. To date, I am extremely satisfied and appreciative of my service via Crandall. It's clear they craft well and stand behind their products and workmanship,**read more
Bryan Lin
19:06 17 Oct 20
Great price for their chairs, and amazing customer support. Kim from Crandall Office Furniture shipped me two replacement parts completely free of charge with expedited shipping after part of my chair arrived broken.
Sherry Dilley
17:46 17 Oct 20
I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. Couldn't be happier with the service and with the chair. No hitches and the chair looks and... feels like brand new. And it came much faster than I anticipated. Well packed and no damage. Easy to put together. I'm a happy customerread more
Kevin Bussey
23:24 10 Oct 20
I want to say how impressed I am with my Steelcase Think Chair. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my... company’s headquarters. I didn’t want to spend $1,000 for a chair and saw Crandall. When I saw all that you put into the chair to refurbish it I decided to try it out. Boy was that the right decision. My chair looks new. It sits well. It came packaged well and the directions were easy to put together. I also got it weeks earlier than I thought I would. Thanks for a great experience.read more
Brian Friddle
12:05 09 Oct 20
Doug's Wholesale Cars
01:57 09 Oct 20
I spent weeks looking for a trust worthy Steelcase chair rebuilder. I found 3 that looked good, until I checked them out. I feel like I got lucky when I found Crandall. I found the chair I wanted, and I got a great price. It arrived on time, as agreed. It took about 30 minutes to assemble. I... love the adjustability. And the comfort, too! I can easily recommend them.read more
BigOleTodd
16:36 05 Oct 20
I have to admit, I thought my Leap V2 would be more comfortable. I still have to put a cushion on it. But it kind of makes sense. I'm a big dude. But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. The center cylinder of my chair... was much lower than I expected and actually tore up some carpet. They immediately sent me new wheels and a spacer (free of charge). They were incredibly kind and understanding of my situation. I would suggest anyone looking for an affordable refurb chair here - due to their willingness to help and speedy resolutions.read more
Dustin riddick
22:50 01 Oct 20
Chair works great and arrived on time. Haven't had any problems.
Erika Spear
20:14 28 Sep 20
I bought a refurbished Steelcase Amia chair. The shipping was 1 week faster and chair easy to assemble. I chose one of the designs they offered for the cover and it was very pretty! Overall the chair is of high quality and everything works well. There are some minor scratches on the body but... overall the chair looks new.read more
Ben Wong
03:53 28 Sep 20
Great company and price, I couldn't tell my Steelcase leap v2 chair was refurbished.
Nick Pudar
20:23 26 Sep 20
Exceptional experience, beyond expectations. Refurbished office chair with new upholstery, and components made the chair look and feel like new. Shipping was fast and well packaged. Minor assembly had great instructions. I will definitely be a returning customer. Thanks!
Cam Balzer
19:27 24 Sep 20
Very happy with my remanufactured SteelCase Leap chair. Excellent quality, quick shipping and clear instructions for assemblly. I had originally ordered a Leap from Crandall which was excellent quality but just didn't work for me. They made the return process completely painful. So I reordered the... Leap from them and am very pleased. Highly recommended.read more
Jeffrey Adams
14:11 22 Sep 20
Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that... the difference in shipping and billing address was legitimate. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall.read more
Motiur Rahman
19:44 19 Sep 20
I was looking for Armpads for my Steelcase chair, old model, sent some pictures to Crandall, they suggested the part, bought it and it works perfectly, I was very pleasantly surprised by their professionalism and quick service, if necessary, I will do business with them again.As a matter of... fact, I also purchased Haworth Improv Model's Armpad too, that also worked out flawlessly.read more
Otis Millbrook Jr
21:16 18 Sep 20
Our sales and customer service experiences encountered from this company was excellent. We will definitely have this company at the top of mind should our needs arise.
David Shih
17:19 18 Sep 20
[update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after... ordering, and arrived in just a few days. It literally feels and looks brand new, even though it's refurbished. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge!read more
Pallav Sharda
02:33 18 Sep 20
Amazing customer service. Very responsive and polite.
Mārtiņš Zinbergs
17:53 12 Sep 20
Parts shipped in a timely manner, arrived in good order. There were instructions provided for assembly. They had a video outlining how to adjust the chair. Just awesome!
Jeff Gibbs
19:17 11 Sep 20
Took a short while before shipping, but it's a pandemic, that's just life now. Arrived fast once shipped. Packing was excellent, everything present and assembled very easily, and the chairs are great so far. Smooth, easy experience.
Ramon Sanchez
14:54 11 Sep 20
I got my chair about a week ago. Aside from some minor scuffs at the base the chair is practically new. Everything works as it should. The cushions have been redone and are super comfortable. The upgraded wheels I selected make moving the chair around easy and smooth. All in all I am happy with... my purchase.Crandall is not the only seller of remanufactured chairs. There are many others online. They are also not the cheapest but what they are is transparent. You know what you are getting with them. You can go on their website and get to know the owners and staff. You can see their facility and learn about their process. It's all there. There's no mystery about where your chair is coming from. There no nebulous "open box" designation. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. Theirs no funny business here. Just honest workmanship and great customer service.read more
Jason Cisco
14:12 11 Sep 20
Great company! I had my chair in less than two weeks. Installation was easy and the chair is of impeccable quality. When I had a question, they got back to me within the same day. Definitely worth my money!
bob smith
21:53 10 Sep 20
Purchased a Leap V2 chair from them given the rise in WFH. Turn around time was short, and packaged with care. Overall great first impression, and would purchase from again.
Joel Newton
02:52 10 Sep 20
Crandall shows what 5-star customer service should be. So my chair when received admittedly didn't work correctly - it wouldn't go up and down. Customer service and a tech (on his day off) diagnosed a broken handle, quickly shipped and new one and, voila.... a like new chair! Couldn't ask for... more.read more
Richard Houchin
17:55 09 Sep 20
Great chair! It came nicely packaged and seems brand new to me.
Alex Glosband
19:09 08 Sep 20
I'm very happy with my new office chair purchased from Crandall. The chair was easy to put together following the included instructions and looks great. It's a very comfortable highly adjustable chair at a great price. I liked my chair so much that we ordered another chair for my wife.
Bruce Hiland
14:47 08 Sep 20
I stumbled on Crandall reading a testimonial from a satisfied customer. They can now add me to their list. Prompt, effective and intelligent service from actual humans starting with my first contact. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably... supporting me as I write this. WELL DONE!read more
kirk bigelow
02:57 08 Sep 20
I got a Leap V2 chair and everything turned out great. I am really enjoying the chair. I was not sure about the extra padding but I am fine with it. It was a matter of getting the adjustment set right and getting use to it. The customer service I experienced was great.
Aisha Yousuf
18:24 07 Sep 20
I couldn't recommend this place more. They are so helpful. The instructions and videos for assembling the furniture are so helpful. They promptly help with returns and issues. They even helped with the change in the cushion for my seat as I have a back issue. Really great service!
Douglas Ax-Yer-Face
01:22 07 Sep 20
I just purchased a Steelcase Leap V1 and I couldn't be happier! My chair arrived on time and in like-new condition. In fact, you can't even tell it's not a new chair! Crandal has been helpful, informative, timely, and business-like throughout the purchasing process. Although I don't know yet if the... chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. They can't be beat when it comes to value for the money.read more
Gary Baier
15:34 06 Sep 20
Chair came timely, the product was easy to put together and the adjustments are great. It is still too early to determine durability.
Joshua Noble
21:06 03 Sep 20
My chair shipped to me with an incorrect lever installed at the base. Not a big deal though. They shipped me a replacement the next day. The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. Amazing chair backed by amazing customer service!
Kristina Green
00:30 03 Sep 20
Great chair at a discount price! I ordered a refurbished Steelcase Amia chair at about half the price of buying it new. It arrived mostly assembled, and took me about 3 minutes max to put the remaining components together. The chair works perfectly, no squeaks, and the upholstery is nice and... fresh. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. However, I think my refurbished Steelcase Amia is more cushioned and solid in it's construction than the new Series 1.read more
Aaron Millikin
19:04 01 Sep 20
Ordered a Leap v2 with stool kit. I like Crandall's goal of reducing waste and recycling used chairs. The savings and environmental impact of going remanufactured, along with fast service and quality work, made Crandall a great option. Thanks!
Kevin Jennings
06:17 31 Aug 20
I waited some time - 4-5 months before doing a review. The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. From start to finish - great product and excellent support/instructions. It was very easy to assemble. I am 6'1"" and... weigh close to 210 lbs with some back issues and work 50 - 55hrs per week. The Steelcase Leap chair has been excellent. Spend the few dollars extra for the rollerblade casters - awesome. To the people that refurbish and pack the chairs - great job!read more
Joseph Herman
16:49 30 Aug 20
I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. It was shipped quickly and looks brand new.
Arthur Chotin
17:23 25 Aug 20
Quality chair (Steelcase Leaf V2) at about half of price when new. What's not to like. Especially when you realize that the chair has been rebuilt with many new parts. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office... Furniture.read more
Samantha Leach
16:24 24 Aug 20
So happy with the quality of my chair and the excellent customer service! I would definitely recommend Crandall as well as order from them again. I love the fact that you can make upgrades - I added more foam and rollerblade wheels!
Lucas Hoffman
02:30 23 Aug 20
Dave S
14:38 22 Aug 20
Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. The reupholstered cushions and arm rests... looked like they just came from the factory. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) All that for a fraction of the price of a new chair. Not to mention the whole saving the environment thing by recycling old chairs. I would not hesitate to recommend Crandall to anyone!read more
Beth Rubinstein
22:41 20 Aug 20
My partner found Crandall Office Furniture telling me I should invest in my office furniture and that this was the place to do it. I am so happy I did. I sit in my new Leap V2 chair for a minimum of 8 hours a day and am in love. Weird as it is to love your furniture, I LOVE this chair. I got to... customize it (apple green fabric, extra cushioned seat and a new gas cylinder) for very little money over the published book price and still walked away with an incredible deal. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. Once you've sat in the best, nothing else will do.. My home office, thanks to this chair, now far outweighs my traditional office set-up and I plan on taking this chair with me to the office when things return to normal. If I could do this over, I would in a heartbeat. Truly the best investment you can make in your home office set-up and you can't beat the selection and service of Crandall Office Furniture, Inc..read more
Ron Reitz
22:18 20 Aug 20
Ordered 2 Steelcase Leap v2 chairs. They shipped out on the estimated date and arrived quickly. Everything was packed very well and easy to assemble. I will and have already recommended Crandall to others. Great shopping experience.
I S
22:10 20 Aug 20
P.S. EDIT: Thanks for responding regarding fabrics quality. It's all good.I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! Simply amazing! I'm glad they are... in a business. I initially ordered from a different company but they didn't have cylinders in stock. That other company showed me a DIY link on YouTube on how to replace a cylinder. That video belonged to Crandall, so I went with them instead and I'm glad I did! Will be definitely returning for another one. Forget about Craigslist junk, go straight to them.read more
Sharad Bhargava
16:07 19 Aug 20
Great value!
Ewan O'Sullivan
20:18 16 Aug 20
Ordered a refurbished Steelcase chair, duplicating my office chair while working at home during the pandemic. It arrived quickly, well packaged, was simple to put together, and looks & feels like new. Excellent all round, would buy from them again.
Antonio Lorenzo
18:13 16 Aug 20
Ordered a refurbished Steelcase Leap chair. It arrived quickly and you can barely tell it's refurbished at all! A great experience!
Heather Novak
11:11 16 Aug 20
Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. (Just ask Reddit if you... doubt me!😂 Reddit doesn’t play.)Well homegirl here can’t afford to drop $1200-$2000 on a new chair. But that’s where Crandall Office Furniture came in. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty (on Steelcase), and customizable fabric.They were very responsive whenever I reached out! There is a longer than normal turn around because of COVID, but that’s as expected.Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.It was an investment piece and we’re only on week 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.Everything is adjustable on this puppy. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. And I’m living for my purple fabric!Thanks for an awesome chair, Crandall!10/10 stars ⭐️read more
Mike Morgan
18:59 15 Aug 20
Wyatt Webb
16:23 14 Aug 20
Love it! They were very helpful in understanding the details of the chair options and it arrived on time. After the easy to follow setup, I'm loving my new chair. Even better, when I mentioned I mistakenly ordered the wrong piston, they simply agreed to send me a new one and even advised me how to... choose once I had them both. Great, great customer service. Thanks!read more
Facebook Reviews:
Lee Carlson
16:54 07 Aug 20
Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the... cylinder was exceptional.
This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!read more
This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!read more
Heather Novak
13:31 07 Aug 20
Steelcase Leap V2 Chair:
With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. (Just ask the... hundreds of Reddit users if you doubt me!😂)
Well homegirl here can’t afford to drop $1200-$2000 on a new chair. But that’s where Crandall Office Furniture came in. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty, and customizable fabric.
They were very responsive whenever I reached out! There is a longer than normal turn around because of COVID, but that’s as expected.
Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.
It was an investment piece and we’re only on day 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.
Everything is adjustable on this puppy. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. And I’m living for this fabric!
10/10 stars ⭐️read more
With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. (Just ask the... hundreds of Reddit users if you doubt me!😂)
Well homegirl here can’t afford to drop $1200-$2000 on a new chair. But that’s where Crandall Office Furniture came in. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty, and customizable fabric.
They were very responsive whenever I reached out! There is a longer than normal turn around because of COVID, but that’s as expected.
Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.
It was an investment piece and we’re only on day 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.
Everything is adjustable on this puppy. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. And I’m living for this fabric!
10/10 stars ⭐️read more
Paul Miller
20:17 01 Aug 20
Good customer service, USA company, great product!
Joan Kohler
03:22 30 Jul 20
I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. ... Great chair -- great experience. I highly recommend Crandall. Thanks!!read more
Ginny Bronesky Stuesser
15:48 18 Jul 20
Honest people that take pride in their product and service.
Joe Ajzenman
12:45 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was... rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.read more
Rob Futrell
16:39 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Donna Olson Scott
16:56 18 May 20
Fast delivery, as promised, and chair is clean and in nearly brand new condition.
Darby Jones Howell
00:02 21 Apr 20
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
21:50 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the... chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.read more
Will Green
23:59 15 Apr 20
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad... I finally made the Leap!read more
Paul Parobek
21:23 03 Mar 20
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
23:12 14 Feb 20
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching... and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.read more
Jack Johnson
14:50 13 Feb 20
Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Leigh Cox
23:58 06 Jan 20
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
Lenny Greenberg
23:32 11 Dec 19
I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received... for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.read more
Tom Cruckshank
21:30 10 Dec 19
Good deal on the part I needed and good customer service.
Bryan Meech
18:14 12 Nov 19
My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.
Brittany Weeks
19:46 08 Nov 19
Very helpful and great costumer service!!
Zan Lamkin
20:40 07 Nov 19
Great guys to work with and high quality workmanship!
Stewart Smith
20:20 12 Nov 18
Good quality and great service.
Jerry Lomashewich
23:57 25 Jan 18
Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.
Paul A. Le
15:11 23 Jun 17