Google Reviews:
Brandon Hayes
18:07 05 Jun 20
Steelcase Leap V2 462 review:I am a 5'9" 200lb I.T. worker by day and a gamer by night. After transitioning to working from home during these crazy times I found myself getting really sore in my previous chair (DxRacer). I would sit anywhere from 8 to 14 hours a day. After I had enough of the... pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. They are located right in my own state of Michigan and do an amazing shop re-manufacturing these chairs! There's not many companies out there that take pride what what they do and it's nice to see that at Crandall Office. They provide you with a 12 year warranty as well as a 2 year parts warranty. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose! My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. I got the upgraded 75mm carpet casters and the extra foam in the seat. This allows me to sit all day comfortably and not dent up my floor. My old chair would ruin my sub floor and those plastic mats because the casters where so narrow.With all that said I would recommend the SteelCase Leap 462 V2 to anybody who sits all day like me. Go with Crandall and you will not be disappointed!read more
Christopher Smith
17:54 05 Jun 20
Great company doing good work and they stand by their product. The chair I ordered looked and performed like new. Unfortunately I could never quite get comfortable in it (downside of needing to purchase without visiting a showroom due to COVID) but the return process was easy and free. Would... recommend to anyone considering steelcase chairs.read more
Chris Groven
11:27 05 Jun 20
Oleg Khlevner
22:00 04 Jun 20
Loving the Steelcase Leap v2
Tyler Nicoli
21:48 04 Jun 20
David helped me with everything I needed. I'm in love with my new chair. It came quickly and looks brand new. Thanks for all the help!
Ben Kaplan
19:22 04 Jun 20
Chair was practically brand new, and came relatively quickly. Excellent customer service!
Joe Ajzenman
12:42 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was... rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.read more
Rob Futrell
16:38 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Robert Ragusa
20:40 02 Jun 20
I purchased a pair of Flipper Arm Pads for my Haworth Improv chair to replace the original pads. The delivery time was relatively quick. The quality of the product is good but no perfect. The installation screws were a machine screw design unlike the type of screw design used for the original... pads but they seemed to work. Unsure how long it will be before the screws become loose and no longer functional i.e.able to keep the pads in place. The pads are cushioned and attractive. Yes I would buy these pads again/.read more
Jevon Wild
19:10 02 Jun 20
Hailey Heil
18:30 02 Jun 20
Oleg Shpak
00:36 29 May 20
I received chair that from any point of view looked new. Fabric color was nice, and add-on options were great. I expected covid-related delays but chair arrived very quickly. Videos helped with trouble-free assembly. What a great business!
Jenny Honeycutt
15:51 28 May 20
I bought a remanufactured Steelcase Leap V2 from Crandall Office. It looks basically new. I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process. Highly recommend if you don't want to spend the $$$ on a brand new Steelcase.
Kelly Quach
16:22 27 May 20
Very happy with my purchase and their customer service team were excellent as well. They were quick to resolve my problem.
Brian Bello
22:11 26 May 20
10/10 customer service from the very Dave Crandall. Great experience.
Rob Kimball
19:40 26 May 20
Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. Chair was packed extremely carefully, and came with clear and simple instructions for assembly. Quality is excellent - like new!
Tom Gross
13:38 26 May 20
Ordered my chair online and it shipped pretty quickly. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. I received a response to my email the next day. Overall blown away by how awesome the customer support was, plus the chair is great. ... Would definitely recommend!read more
Joseph Cosmides
23:11 25 May 20
Cosmo Spada
21:04 25 May 20
Ordering my refurbished Leap v2 chair was a breeze. It arrived in 2 weeks and setup took a mere 10 min. I'm very satisfied with my purchase and my posture says thank you!
Charles Stafford
23:44 24 May 20
Arturo Torres
03:25 24 May 20
I ordered a leap v2 last month right after I began working from home. Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. I sent pictures and... David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). Maybe I'm too picky.read more
Libby Perl
16:22 23 May 20
After experiencing some back trouble working from home, I decided to order the same chair we have at the office. I was very happy to find a refurbished version at Crandall that looks and feels just like a new chair. And customer service is excellent. Crandall was very responsive when issues arose... -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). Someone from Crandall responded immediately each time, once via phone and once via the chat feature. Oh, and the chair arrived extremely quickly, within about three days.read more
Anita and Jim Dyches
14:54 23 May 20
Wow. Totally impressed by these guys. Got a Leap2 and it looks brand new. Chair arrived in 3 days. Recommend the extra padding upgrade in the seat. It makes a difference. I also got the roller blade casters for a little extra height. They are silent on my tile floor. Best of all these... guyseven follow up and make sure you are totally happy with your purchase. When was the last time a vendor did that? Highly recommend.read more
P Berg
13:31 23 May 20
Exactly as promised. Ordered a re-manufactured Steelcase Leap v2.0. It arrived in great condition in under a week. The installation video was very helpful. A great addition to the home office.
aaksern
19:23 22 May 20
Every review here has pretty much stated why this is a great chair and company to buy from, but here are my thoughts. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. When I was looking into upgrades, the two most common chairs I came across were Herman... Miller and Steelcase. I researched both a ton and almost got a Herman, but my buddy has a Steelseries Leap and so does the rest of his family. After talking with him, I decided it would be best to go with Leap V2. I was not really wanting to spend $1,000 on a chair, even though everyone who uses one says they're worth it, so I started looking to see if I could get a used one for cheaper. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. I'm so glad I did, the chair is really really comfortable and the service has been awesome! When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. It's easy to put together, and in great condition. About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. This is by far the most comfortable I've ever been in a chair. I was having an issue with my chair riding a bit low, so I sent an email to Crandall just asking if that was normal. Instead of just a response, I got new wheels sent to me to help raise it off the ground. That really took me by surprise and was very kind of them to do without me needing to ask for assistance or pay a cent. The fact that this has a 12 year warranty is also a plus, now I don't need to worry if something happens to my chair 🙂 I actually recommended them to a coworker because he was sitting in a wooden chair at home. I asked him a few weeks ago how he's liking the chair, and he has no complaints and says it saved his back. I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience 🙂read more
Stephen Birtman
12:43 22 May 20
I started looking for a new chair. I did some research and I found that a re-manufactured chair was an option. The incredible website videos explained and demonstrated the process. I used the website chat function and thought some one in Burma would respond. The knowledgeable person gave some... valuable feedback and I followed their advice. The chair arrived and I wished I bought this chair 6 months ago. Overall a great experienceread more
Billy Jorgensen
21:34 21 May 20
Jim W.
00:25 21 May 20
I needed an ergonomic desk chair, but didn't want to spend a thousand dollars. I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. My Steelcase Leap v2 looks brand new. No scuffs, scratches or... other wear. The shipping packaging was first class.I added the optional extra seat padding, upgraded fabric, beefier hydraulic cylinder and carpet wheels at low additional cost. Even so, I was still at half the price of a new chair. Communication with David was excellent. They're now on my "go to" list. I highly recommended Crandall for your next work chair!read more
Jonathan Woytek
18:19 20 May 20
With the home office getting a lot more use, my prior seating arrangement (an old fixed desk chair) was sub-par for everyday use. I had been looking at Steelcase chairs, but couldn't justify the price. Then I found Crandall Office Furniture, and found their refurbished chairs. They had the Gesture... that I really wanted, and offered it with a few nice upgrades for wheels and cylinder. I ordered one and then waited. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. Assembly was not documented but pretty simple. After just a few hours in the new chair, my back and knees were far happier! Then I let my wife use the chair for a day. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. So a second order was placed, which shipped out much faster. The second one arrived with assembly instructions, so that bit of process must have been fixed in the intervening week or two between orders. Both chairs are refurbished, but arrived in excellent shape. Assembly was easy (and, even though there is a document now to help, it is quite possible to figure it out just by looking at the components). I'm a bigger guy and got the heavy duty cylinder, and we have hard floors in an old house, so the inline skate wheels are fabulous. If I could do anything differently, I wish that they offered a dark blue fabric choice, but black is great and works just fine. Customer service was prompt and helpful. The online ordering process was easy. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. Thanks, Crandall!read more
Perry Wolf
00:37 19 May 20
Bought a reman Leap 2 and it was pretty perfect. Came quickly, easy to assemble, looks great. Came the same day my company told me I’d be permanently working from home, so it’s going to get lots of use.
Daniel Hrivnak
18:53 18 May 20
The staff at Crandall Office is super helpful and responsive. My chair showed up in great condition and I'd buy again!
Drake Reinert
18:23 18 May 20
Cera Fisher
15:28 14 May 20
I'm so extremely happy with the office chair I got. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. Thanks guys!
Brendan Cusker
00:23 14 May 20
Ordered parts for my Steelcase chair - shipped super fast and worked perfectly.
Matthew Murphy
00:29 13 May 20
I purchased a refurbished Steelcase Leap chair that came quickly and in excellent condition that was quick and easy to set up. I highly recommend Crandall.
Jeong Hoon Ko
23:59 12 May 20
This was my first time purchasing a high-end office chair, and thoroughly enjoyed both the product (refurbished but just like new) and the customer service. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier... than expected. Their Steelcase chairs come with 12 year warranty, and from interacting with them I'm sure the warranty will be well honored. Highly recommend buying from them.read more
Roger Parker
21:17 12 May 20
Everything is working great now and Mike was super helpful, helping me order the correct parts at a lower price. Chairs are as good as new.
casey coleman
20:52 12 May 20
Great price for a steelcase chair and it arrived in good condition
Chuck C
20:29 12 May 20
If you want to deal with people who stand by their claims and customer service and quality, Crandall Office Furniture is the absolute BEST!! You will not be disappointed!!
Arlene Paul
20:23 12 May 20
Love Love Love my Leap V1 chair. I had one like it years ago when I worked at Ford in Dearborn. Have not had a chair this comfortable since. Price was amazing. It wasn't much more than a less functional chair from Wayfair or those other side. Chair came within 3 days. I picked the color I wanted.... Came with directions and a video but they weren't really necessary. Very easy to assemble. Looks and feels like a brand new chair. My questions were answered before I placed the order. A good chair is a necessity for a home office especially now that we are all Zooming because of Covid 19. I highly recommend Crandall and the Leap chair.read more
Sean Ochoa
20:14 12 May 20
I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. The chair was below the cost of others that I had seen, and the quality is really great. I appreciated the... responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. The chair still shipped on time and was in pristine condition. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future.read more
Hollis Bright
17:21 12 May 20
I spend hours at my desk and the steelcase gesture chair from Crandall's was a great purchase -- very well-made, mega adjustable, comfortable, and supports my back and neck. I particularly recommend purchasing from Crandall Office Furniture. They are personable, professional, and mindful of the... environment. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order.read more
sanjeev tankha
04:07 12 May 20
The chair I ordered is in excellent condition - on time excellent service. Very happy with the quality and condition of the refurbished chair.
Jimmy Le
00:44 12 May 20
I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. All of my questions were answered and I clicked on order right away. It was shipped fast and the chair itself is amazing. I'd highly recommend buying your next chair from Crandall. The quality and... fit of the chair is great and I'm glad I got it.read more
Christopher Puello
21:54 11 May 20
Alex Sukhodolsky
20:40 11 May 20
I bought a Steelcase chair from Crandall a few weeks back and all I can say is "wow." It came in brand new condition. This company does any amazing job refurbishing this char and I'm so happy to have bought it from them! Thank you for the great product and the savings!
Liviu Romascanu
20:33 11 May 20
Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving... terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. my first stop to check options.read more
Adrian Pope
20:31 11 May 20
With Crandall you'll get good value and excellent customer service.
Nathan Fulton
21:11 10 May 20
Great customer service! I had an issue with a chair part I ordered and they immediately made it right. Would happily do business with them again.
Donny Erwin
10:12 09 May 20
Luke Leslie
19:32 08 May 20
Ordered a Leap V2 from Crandall. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. I was a bit disappointed and planning to just return it to them and go elsewhere, but the very next morning David got back to me and offered to... personally choose and send out another chair that same day with a return shipping label for the old chair. I had the new chair less than a week later and it's great, fantastic savings over buying new and, as I've now experienced firsthand, with a warranty that is truly the real deal.read more
Patrick Burke
19:30 08 May 20
Great Steelcase chair at an affordable price. Excellent service.
nelamvr6
23:22 07 May 20
Amazing shopping experience! Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. He made the mods to my order and everything was totally seamless. The chair arrived just a few days later in perfect condition, and assembly was simple thanks... to the instructions that came in the box. Highly recommended!read more
Beth Olsson
15:33 07 May 20
Work from home used to be once a week, but now that it's 100%, I needed to upgrade my chair. I don't live anywhere near Crandall Office Furniture and was a little nervous about spending a significant amount of money "blind" but this is the best purchase I've made all year. My chair is fantastic,... fast shipping, terrific eco-friendly packaging, easy assembly and it fits my space perfectly. Top notch organization living their values. Thank you Crandall!read more
Ramzan Ally
13:37 07 May 20
After quite a bit of research it came down to the Steelchase Gesture and the Herman Miller Aeron. However I was not willing to spend $1100 at this time. I came across Crandall and saw the Gesture for a reasonable price (and free shipping) and more importantly a 12 year warranty. I figured that i... can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase. The chair arrived on time, and looked brand new. You could never tell that this was a used chair. Ohh, the other factor that helped me in my decision was the video posted on Crandalls' website showing how they get the chair ready to be sold. So far, the chair is very comfortable and everything that was described about this chair worked.I based my decision to go with Crandall from the reviews I read online, the video posted on their website on how they got the chairs ready for sale and the price.I'm happy so far, but it's only been about a week since I received it.read more
Robert Heyser
04:09 07 May 20
The chair was in perfect shape, and David offered quick responses to my questions. I'll definitely do business with them again!
Jason Capeles
19:00 06 May 20
Amazing customer service. The online chat was instantly fast, and helped me out. Initially I wanted the roller blade casters and they weren't showing up on the page as "in stock" and while chatting with the rep I mentioned that and he actually has just gotten a new order and re-freshed the page so... I was able to get what I wanted just like that. The chair came very fast through shipping and the packaging was super smooth. 10/10 for sure.read more
Todd P
00:27 06 May 20
Can’t say enough great things about my experience with Crandall Furniture. The chair arrived in nearly new condition. Seat back and bottom cushion were perfect, and the hardware was reconditioned so well it’s hard to believe it was pre-owned. Easy to assemble , great communication, and the website... did so much to explain the reconditioning process. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. Thank you so much!!!read more
Ryan Schiro
00:14 06 May 20
I ordered a re-manufactured office chair from Crandall. It showed up quick with great instructions and the packaging was good.
Rob G
21:38 05 May 20
So glad I found this site. Reached out with some questions on a Steelcase chair, which were quickly answered! I ordered the chair, and it came within the week! It was easy to put together. Great chair!
Kari Elassal
21:21 05 May 20
Mike Luna
21:07 05 May 20
Ordered and within 2 weeks, I was sitting in my remanufactured chair. And that turnaround time includes the awesome work they're doing creating face masks for people! Wouldn't hesitate to buy another chair from them in the future! Highly recommended!
Matt Bristow
20:58 05 May 20
Steelcase leap v2 looks brand new. Feels great! I only wish the arms were more padded. I bought some padded covers from Amazon to see if that helps. I use this mostly for pc gaming.
Joseph Nguyen
20:57 05 May 20
Received the chair with very minimal scuffs here and there. But it was expected since it is remanufactured. The shipping was fast and the chair was well protected. I am extremely happy with my purchase and their online videos is really helpful in case of needing to assemble/disassembly in case of... skipping an instruction (like I did). Overall, I recommend making a purchase at this site if you're in the market for a chair. There are some other sketchy sites out there so beware.read more
Kris Althouse
18:47 05 May 20
Great products and Great service!
Ray W
12:32 02 May 20
Excellent quality chair. Quick delivery. Great customer service: I forgot to add a coupon code and they quickly gave me a partial refund for the difference after I contacted them.
Bonsai Garden
13:00 01 May 20
5 stars plus. Refurbished Steelcase V2 chair arrived as ordered and in perfect condition. Chair looks and functions as new. Amazingly comfortable. Was a joy doing business with this company.
Joan Nairn
12:10 01 May 20
I needed a good chair for full time telework and after doing research found that Steelcase was one of the top rated. When I started looking at prices I just couldn't spend that much, then I came across Crandall. I was skeptical but only read great reviews, I went ahead with my purchase. Shipping... was fast, the chair came well packed and looked brand new. The directions were pretty clear and they even provided a youtube video with step by step instructions to assist. I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. I would highly recommend this company and the products.read more
Sam Packard
03:41 01 May 20
Purchased a Leap v2 for my home office. Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. Since I have a Leap v2 at work, I wanted to find one that was resonable and like new. That is exactly what I found at Crandall... Office Furniture. Easy ordering, fast shipping, and excellent customer service.read more
Sefidicus
13:57 30 Apr 20
Steelcase Leap V2 purchased from Crandall Office Furniture was a great purchase which was the best price I could find from a reputable vendor. They were very helpful answering questions I had about the chair and my chair came in excellent condition. Crandall Office Furniture knows how to do... business and makes sure their customers are taken care of.read more
Jason Hamrick
11:55 30 Apr 20
I recently ordered a refurbished Steelcase from the website after learning about Crandall online. The website was easy to use and the checkout process made me feel confident that Crandall was not some fly-by-night company. The chair arrived within a week or so. It included easy-to-follow reassembly... instructions, and links to online videos where they reassembled the chair. I followed along and was sitting pretty in no time. This is a company you can trust.read more
Eric Ashley
02:53 30 Apr 20
Bought a remanufactured Steelcase Leap V2 from them and have been very happy. There was a work from home sale going on which was perfect for me as my old chair wasn't cutting it anymore. Shipping was fast and the price was right, I would definitely recommend!
Brian Honick
23:06 29 Apr 20
I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. The staff were very helpful in answering my questions. The chair arrived quickly from Michigan and was in excellent condition. It has been a great addition to my home office.
Maximilian Roos
22:25 29 Apr 20
I ordered a refurbished Steelcase Gesture chair — it arrived promptly in as-new condition. Recommended!
Sam Lee
21:16 29 Apr 20
The wrong gas cylinder was shipped with my order, but was quickly remedied with a refund. Great products and great customer service.
Jeff Ohlrich
20:49 29 Apr 20
Trevor Mastria
20:26 29 Apr 20
Ordering was simple while still having a lot of options for the chair. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. It was pretty much new out of the box. They did an excellent job on the refurb, and the 12 year warranty it comes with is an added... bonus.read more
Spencer Johnson
18:29 29 Apr 20
Gaines McMillan
17:56 29 Apr 20
I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. Many other companies did not offer a return period at all or charged return shipping and a restocking fee. Reviews on these other companies stated that... while the seller said chairs were gently used, refurbished, or open box, they were in terrible shape or used shoddy replacement parts. I chatted with David a few times and decided to order a chair. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. There were some minor marks, scuffs, etc. on the frame and base, but that is to be expected and was clearly stated on their website and by David. The fabric on the back and seat was brand new.I had a few small issues that Mike and David responded to in a few hours. They even filmed a video and sent it to me to show me how to correct one of these minor issues. I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns. Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. David understood fully and gave me no hassle in sending it back. I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again. If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. I do not think they will disappoint in any way. They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. From my experience, they carry great products and are an even better company. Thanks again David & Mike for your help!read more
Mohsen Coretti
22:31 28 Apr 20
Bought a remanufacturer Leap v2. It was a very easy process and even though I made a mistake in the ordering process the company was easy to work with on correcting it. Assembly and shipping was quicker than estimated even though we're in the midst of the COVID19 outbreak that's affecting timelines... at so many business. The product lives up the billing, it's in excellent shape to the point that it would be difficult to tell that any parts had a previous life before the remanufacturing. Will definitely buy from this company again.read more
Adam Whitmore
21:50 28 Apr 20
I bought one of their remanufactured Steelcase Gesture chairs. It was very easy to assemble. The chair is very comfortable.Crandall Office Furniture was very helpful and responsive to my questions.
M Adler
21:49 28 Apr 20
Refurbished office chair appears new and very professional packing. Takes away concern of purchasing used. Would do business with again. Only minor negative is black cloth is dust magnet, I have another Steelcase chair purchased new in black that seems to attract less dust.
David Mason
21:11 28 Apr 20
I had an Aeron chair at work for over 25 years. When I retired, I really missed the comfort. I looked around for reasonably priced Aeron chairs. I found several vendors and went with a different company. After missing the shipping promise by 2 weeks, I cancelled the order and I went to Crandall... Office furniture. The customer service was excellent and I purchased a chair with upgrades. They delivered ahead of their promised date- pretty impressive considering they were diverting company resources to make masks for the Covid-19 crisis. I could not be happier. The customer service is fantastic and the product is a great value. Highly recommended!!read more
T Mill
21:03 28 Apr 20
They answered my questions over both chat and email in a timely manner. I'm happy with my purchase and the service they provided.
Adam Collier
20:40 28 Apr 20
Due to working from home during the pandemic, I desperately needed an office chair upgrade. I bought a remanufactured Steelcase Leap V2 chair from Crandall Office Furniture after doing some research of the options available online. I wanted a nice chair that I could sit in comfortably all day, but... not to pay upwards of $1000. This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. They also shipped this to me very quickly which I really appreciated. Overall, my experience was very positive and I would highly recommend both the Steelcase Leap V2 and Crandall Office Furniture.read more
Luis Javier Gómez
20:13 28 Apr 20
Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. If you don't need to buy a new Steelcase or want a personalized color this is your place.
Rachel K
01:20 28 Apr 20
Wendy Fields
22:17 27 Apr 20
I Called to get a pneumatic part for my steel case chair I bought from someone else. They were so helpful, helping me find a new part. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. They provided videos support in the pricing was great... thank you. I would absolutely order anything including a new chair for this company because they were really helpful.read more
Tim Wilson
21:05 27 Apr 20
Like a lot of people who found themselves working at home for more than an hour or two at a time, I very quickly discovered in March that my home office chair was woefully inadequate. I'd also learned the hard way that I needed a REAL chair. I've always been a fan of the Steelcase Leap, but... couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. CrandallOffice.com was a revelation! Remanufactured Leap v. 2 chairs, with a stunning array of fabric choices. (I really hate boring colors, and I just won't buy black furniture at all.) I was really floored by how beautiful the choices are -- and while I admit that I'd looked at other official remanufacturers, including ones with only sad choices for fabric, none would even consider shipping to me. David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. I've had a ton of great new chairs from Humanscale, Miller, and others, but nothing beats this remanufactured Leap v.2 from Crandall, and I still can't imagine how he got it here so fast. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. LOL) Painless to assemble with NO tools, too. Buying from Crandall has been a perfect experience in every way, and you better believe that they've got my business from now on. In fact, I'm about to place my order for a SECOND Leap v. 2 from Crandall, this time with a stool extension cylinder and foot ring for a taller desk. Don't hesitate for a SECOND to buy your Leap from Crandall, or anything else!read more
Eric Bosley
21:00 27 Apr 20
Easy to find and order what I wanted, good communication -- item was as described with good assembly instructions.
J. Ryan Santarini
20:01 26 Apr 20
Absolutely stellar experience buying a single office chair (Leap 2). Shipped within the same week I ordered it. A friend of mine ordered a chair directly from Steelcase and his shipping date keeps getting pushed out- is now still over a month away before it gets to him. In the meantime, I could not... be happier with my purchase. Great product, and even greater service. If you are looking for a decent chair because you recently started teleworking, this is the way to go!read more
Mike Kleppinger
19:47 26 Apr 20
I could not be more pleased with my purchase of a refurbished Steelcase Leap V2 chair from Crandall Office Furniture. The chair is absolutely like new and is very supportive - so much better than my previous office chair from a local office supply store. Thank you for your pre-sales support and... excellent product at a very fair price. It's great doing business with you!read more
Greg Williams
12:30 25 Apr 20
Very helpful staff,
Dennis Slater
02:52 24 Apr 20
Bought a refurbished Herman Miller Aeron from Crandall. It arrived yesterday in excellent condition. Although it is refurbished it looks and performs like it brand new. Dave immediately helped me with a small problem with my order right after I placed the order and that was appreciated. A good... company and a good product.read more
C R
02:15 24 Apr 20
The staff was very responsive and the chair (Steelcase leap v2) is great. Other than some wear on the handles, it looked new. The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece... at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. Once I was able to find an actual picture on officechairatwork.com it took only a second to ensure it was aligned correctly. The one negative I have is that the metal base of the seat was extremely dusty. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. Because of the way that section of the chair was put together, it was ridiculously hard to clean..but I tried my best to get into the nooks and crannies with qtips and cleaning wipes.read more
Taylor Stooke
22:22 23 Apr 20
Henry Chao
21:52 23 Apr 20
I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. I received the chair promptly and in great condition. Would definitely recommend ordering from Crandall Office Furniture! 👍
Hector Bejarano
22:10 22 Apr 20
Patricia Bruce
21:07 22 Apr 20
Product is excellent. Customer service is superb. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. Would highly recommend.
soomin seo
20:58 22 Apr 20
Like others, I was initially reluctant to buy a high end refurbished chair for personal use. But the chair that arrived was thoroughly cleaned and re-upholstered, with attention to detail. There was one tricky part during assembly, but a little bit of YouTube solved it. If you're trying to decide... which company to buy ergonomic chair from, I'd recommend them in a heartbeat!read more
Nathan Meyers
19:48 22 Apr 20
Jamie Ficken
18:07 22 Apr 20
They were incredibly helpful during the purchasing process of my Steelcase Leap V2 and the chair arrived VERY fast. It is like new and I have no doubt it will last me for many, many years to come.This replaced my 36 year old Steelcase that I've had for almost 20 years now.Will buy from again... and will be sending my employer your way.read more
Darby Howell
00:06 21 Apr 20
It looks and functions like a new chair. To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision... to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). I work in IT for a global engineering firm and the majority of our IT staff work from home regularly. With the recent events requiring our engineers, designers, project managers, etc. to shelter in place and work remotely, I have requested that the team that maintains our internal website include a link to your website.read more
Alejandro Alvarado
22:22 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the shipping box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use... of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. Great company, highly recommend.read more
Chuck Roberts
21:35 20 Apr 20
My order arrived in good shape. Everything works well. Thanks!!!
Jessie Tang
03:42 20 Apr 20
10/10 Absolutely love my new-to-me Steelcase Gesture chair! I have this chair in my office and decided to purchase one for home, but was looking for ways to save and buy used. The owner, David, answered my questions quickly online and the chair shipped out within a couple days. It was in pretty... much new condition aside from some scratches on the metal post by my feet (hardly noticeable anyway), as Crandalls fully cleans and reupholsters the chair. The chair is fully adjustable and ergonomic like it’s supposed to be. Would definitely recommend!read more
Erik Hansen
21:29 17 Apr 20
Purchased a steelcase leap v2 from them online. Came looking pretty much brand new, and is extremely comfortable and adjustable to fit my 6'7" frame. David Crandall answered all of my questions within minutes, I would highly recommend them for the best re-manufactured chairs
Julie Edstrom
21:34 16 Apr 20
I ordered a refurbished Herman Miller Aeron chair for my home office. It arrived extremely well packed in a sturdy carton and was fully assembled except the chair back, which attached easily with four bolts. Even a power driver bit was included that matched the bolts. Chair is in like new condition... and exactly as described. Shipping and tracking info was detailed and accurate. Very happy with my purchase. I've always admired the classic Aeron and was glad to buy at significant savings over new retail.read more
Daniel Gowan
11:00 16 Apr 20
Great chair and outstanding service. Ordering was simple and they were easily accessible to answer my questions prior to ordering. Delivery time also outstanding.
Brandon Tarney
02:30 16 Apr 20
Hi - I'm not the type to leave reviews (I've probably left a handful on amazon despite 100's of purchases) but I simply must support the business of Crandall Office Furniture. The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell... if anything had been used. Unfortunately, the chair didn't fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned. It's hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you're thinking from them and save some money and time.read more
Adam Tyner
02:04 16 Apr 20
Came on time and in excellent condition. Completely indistinguishable from a new chair!
Doug Rivord
23:41 15 Apr 20
Purchased the re-manufactured Steelcase Gesture chair with the standard 65mm casters. I have had the chair only a few days, but so far I really enjoy it. I love the multiple arm rest positions. These fit me perfectly. I tend to need / want my arm positions quite tight to my body, much tighter... than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. Plus I have been using Steelcase chair at work and love it. Also this company is hands down much better than the previous company from which I tried to order a chair. Crandall was quick and upfront about their potential shipping delays. I still received my chair in less than a week!! My only complaint would be...... could you ship the base with the casters already installed? or give this as an option? I found the casters to be quite a pain in the backside to install. Much harder than I thought it they would be. However, I consider this a minor complaint. Overall very satisfied with the service from Crandall and the product I ordered.read more
Mitchell Baker
22:26 15 Apr 20
Absolutely Awesome. Chair looks great, was a great value, and is super comfortable. Needed a new part and they shipped it next day no questions asked. Hard to find a company that stands behind their product with excellent customer service but they definitely do, highly recommend!
H. L.
20:32 15 Apr 20
David went beyond what I was expecting for customer service. Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). But David helped me get the chair (Leap v2) quicker than I was expecting it. The company is also helping their local community by offering... masks, which is a big plus in my books. More companies should implement corporate social responsibility. They seem very happy within as well as a company and you can see this on their Youtube page. I researched so many places to get my Leap V2 and Crandall Office Furniture beat any competitors out there. They might be more expensive but not by much. This is because they take very good care of the chairs by inspecting and steaming before they send out the product. THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. Definitely a WIN situation for customers here only. Buy with confidence with Crandall Office Furniture.read more
Matt Bradshaw
20:10 15 Apr 20
I ordered a new set of armrest pads for my Steelcase chair. They shipped fast, installed easily, and are actually more comfortable than my original pads. Great service!
Brenda AW
20:09 15 Apr 20
Great price for top quality office chairs. Received 1 week after ordering. Very happy with our Steelcase Amia chair.
Alexia Sites
17:09 15 Apr 20
refurbished in excellent condition. It's nice to purchase this kind of item from a trustworthy source.
Nicholas Nooney
04:27 15 Apr 20
I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. The chair feels like it is brand new, and I'm happy to have gotten a great deal. I received my shipping details shortly after I placed my order and received a handwritten note from Steve Crandall with... my order. I absolutely would recommend Crandall Office Furniture to anyone who wishes to purchase a high-quality office chair but not pay full price.read more
Cory Hoover
04:22 15 Apr 20
My chair arrived on time and in great condition. Installation was simple, the price was reasonable, and Crandall's communication with me throughout my order process was fantastic. Highly recommended!
Angela W
00:18 15 Apr 20
Cat Jordan
20:01 14 Apr 20
I wish I knew about Crandall Office Furniture before! I would have ordered a Steelecase Leap v2 chair long ago.I found out on March 30 that I would be working from home until at least April 30. I wasn't sure my back and hips were going to support another month of work from home without a good... chair. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. Refurbished chairs for half the price! The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new. I unpacked it in my living room and carried the pieces downstairs to my basement office. It was easy to put together (casters, back, and seat). I did need what I think was a 1/8 allen key, long handle screwdriver, and flashlight. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. Word to the wise: Before you put your seat on, raise the chair up with the lever and then GENTLY sit down on the chair. If it sinks, you will need to adjust (loosen) the gas cylinder with the allen key. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight). Thanks for a great chair Crandall Office Furniture!read more
Brian Moeller
17:13 14 Apr 20
I was looking for a good work-from-home office chair. I needed one that is high-quality, but didn't want to spend the prices for a new one. I found Crandall, shopped their site, and thought I'd give it a try. I picked a chair, and ordered it. It was here quicker than I expected. It was exactly... what I ordered, and more importantly, exactly what I needed to be productive while working from home. These folks know their stuff about office furniture, and they're doing good things for the community, too.read more
Chris Sohl
19:14 13 Apr 20
Great customer service from a small, family owned and run company. Highly recommend!
Billy Calderwood
15:39 12 Apr 20
Bought replacement gas cylinder for one of my Steelcase Think chairs. Perfect fit and works as good as original. Would buy another. PS: You will need a pipe wrench to get the old one off.
Mark Recio
21:00 11 Apr 20
Great customer service, even in the face of WFH2020!
David Zoch
20:40 08 Apr 20
Great experience. No snags, just high quality service from start to finish.
Brent Kerby
18:37 06 Apr 20
I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. I did a lot of researching prior to purchasing from Crandall. But they seemed to have the most comprehensive processor for remanufacturing chairs, along with excellent reviews. I was very nervous to... purchase a remanufactured chair as I'm very OCD and was worried there would be many scratches and scuffs on the chair frame. When I removed and put together my chair (~10mins max) I was super happy with the quality of the chair. I could barely find any scuffs or scratches on the chair at all. It really does look brand new. If you are in the market for a chair..definitely consider one from Crandall. I will be purchasing another for my wife.read more
scott mueller
18:09 06 Apr 20
Our V2 arrived within 5 business days and it looks brand new. Customer service is spot on. I had a question and Steve Crandall returned my call promptly. If I ever need another office chair Crandall will be my first choice.
Kathleen Steimle-Hermes
17:52 06 Apr 20
Fast shipment. Numerous posts to let me know chair was on its way. Minimal assembly by my husband. It's just like sitting at work in the same chair! Very, very happy with purchase.
Christopher Bral
09:50 04 Apr 20
Kurt Campbell
13:57 03 Apr 20
I found them through their partnership with BTOD. Go watch the video on refurbishing Steelcase chairs. So many options! Really impressed with their operation. Thanks!
Matt Giuliani
12:40 03 Apr 20
I had a great experience with my order from Crandall. I chose to go with a remanufactured Steelcase Leap V2 and couldn't be happier - it was on my porch in two days, and is like a brand new chair.
Jim Albert
17:22 01 Apr 20
Great products! Great customer service! My chair was received within a couple days (even with an ordering error on my part) and looks brand new. I will buy from Crandall again!
Alex Henry
06:49 31 Mar 20
I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. The chair is in great condition, I would not have known it wasn't brand new. With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top... of the great product, customer service has been fantastic. I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs!read more
Cade Anderson
23:11 29 Mar 20
Helpful and friendly service and quality re-manufacturing.
Pranav Vaish
15:25 28 Mar 20
Chris Polisetty
14:40 27 Mar 20
David Crandall is a great help when purchasing the chair. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last.
D.J.
13:20 27 Mar 20
Super responsive; took care of my custom request, and when my order arrived it was extremely well-packaged and just as they promised it would be. Very professional and they do what they say they are going to do!
Kyle Dorsey
20:43 26 Mar 20
Like many people, I found that my home office chair was inadequate for working at home during quarantine. I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. It arrived within three business days of ordering despite all of the craziness... going on in the world. It is indistinguishable from a new item.read more
Gehard Schect
19:12 24 Mar 20
Most excellent customer service !! These guys went out of their way to come up with a hard to find part I needed. Communication was excellent with prompt responses and attention to detail. You can't go wrong when dealing with them, highly recommended!
Kayla Hanson
00:53 24 Mar 20
Outstanding customer service- extremely fast response times to inquiries, and helped me resolve my issue (not their fault- I needed to get a taller gas cylinder for my table height) super quick.A+ highly recommend.
Jared Fleming
20:29 23 Mar 20
Amazing service! David replies instantly to any questions over chat or email (probably phone too but I didn’t ever call). Chair came in great shape. Well worth the price.
Alan Scherger
19:21 23 Mar 20
Like you I was skeptical about buying a remanufactured chair, online.I ordered and received my chair in 3 days, spent less than 1/2 of what I would have on a new one, and I couldn't tell you anything that's different between this chair and a new one. 10/10 would buy again, but I won't have to,... for maybe 12? years? nuts.read more
SK
16:45 21 Mar 20
Great service. Chair looks almost like new. Happy with it so far (1 week)
Jeff Robinson
13:01 17 Mar 20
Wasn't sure about a refurbished chair, but the chairs are fantastic!
Bill Rosatti
19:39 16 Mar 20
Exceptional personal service, feedback ad follow up after sale! My V2 Leap Steelcase chair is outstanding.
rmenapace
03:21 16 Mar 20
I couldn't be happier with the experience I had with Crandall Office Furniture concerning both the product I received as well as the service. David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as... promptly shipping out the replacement of a part that had been damaged in shipping. Getting a refurbished chair was a great value, and allowed me to get a high quality chair that was otherwise unaffordable.read more
Jane
13:48 10 Mar 20
Katy Eichhorn
16:28 05 Mar 20
Our office ordered several chairs from Crandall and they arrived in excellent condition and were easy to assemble. I have personally been using one of these chairs for over a week and it's very comfortable!
Alex L
20:15 04 Mar 20
Never been to the location but their support and online process is top notch. If you are on the fence about getting a new chair vs a used, Crandall is the way to go no doubt. This team rocks!
Paul Parobek
21:26 03 Mar 20
The staff is very helpful and their customer service goes way beyond what is expected.
M Poulos
05:12 29 Feb 20
I worked with David on a custom designed Leap V2. Love the price and final product. I recommend calling them direct when you are ready to purchase. Chair feels and operates like new. I purchased the heavy duty gas cylinder and 75mm hard surface wheels. It puts my old office-max unit to shame.
Whitson Bryan
22:39 17 Feb 20
jack johnson
20:32 12 Feb 20
Absolutely the best service and Customer Care! Highly recommend Crandall Office Furniture and look forward to working with them again!
Richard Tessi
16:59 06 Feb 20
I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. I actually was talking to David, the owner and he entertained my countless questions to the point where I knew... exactly what chair I wanted and why. The chair shipped quickly and arrived fast than I expected. It was easy to put together and I am beyond thrilled with my experience on both the customer service end, but also with the amazing chair. Top notch all around, will definitely purchase again as my company grows. Thanks!read more
Don Knuddy
16:44 06 Feb 20
I didn't actually order from them (we ended up not needing the part), but their customer service is top notch and if we do need parts we will be ordering from them.
robo rules
02:44 05 Feb 20
I talked with the owner before buying a rebuilt steelcase leap v2. He was very open and honest about their process. The chair came in excellent renewed condition as promised. Would recommend, would buy again.
Michael Horodyski
00:19 02 Feb 20
The replacement cylinder dropped in and worked perfectly.
Mark Buckner
20:25 30 Jan 20
Good aftermarket gas cylinders for our Steelcase office chairs at a competitive price. Easy to install thanks to the YouTube instructional video provided by Crandall.
Sarah Zacher
19:40 29 Jan 20
Crandall was very helpful in returning and exchanging a chair that didn't work for me. Highly recommend.
Brittany VanderWall
18:50 29 Jan 20
Order arrived quickly and the product was as described. Chair is very comfortable and clean.
Greg Stearns
01:41 28 Jan 20
Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. Very prompt and shipping was included.Great service!
Keith Pearce
14:23 26 Jan 20
RickG
19:04 25 Jan 20
The gas cylinder on my 12 year old Think chair failed in April 2019. Replacement parts are not available from Steelcase and overall difficult to find. I purchased a replacement from Crandall. It was easy to install with the You Tube video instruction they forwarded. While the replacement... immediately solved the problem, it failed about seven months later. Hopefully just a fluke. Once I notified them of the failure, Crandall shipped out a warranty replacement at their expense. That's the way it should work.read more
Joseph Brokenbourgh
19:23 23 Jan 20
Great people, fast and friendly service, fast shipping!
Sean Griffin
18:53 23 Jan 20
Amazing customer service and replacement parts!
John David
21:54 13 Jan 20
They reupholstered a Leap Chair I had. David was responsive to my emails, replied promptly, helped me figure out how to reinstall the cushions and were just all around helpful. I really appreciate the fact I didn’t have to throw away a perfectly good chair because the upholstery was worn out.
Daryl Surat
17:41 13 Jan 20
Very responsive to all questions sent ("we reply immediately" is not an exaggeration, even when I was submitting questions during holiday hours!), and answers were detailed, thorough, and accurate. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and... looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. I definitely recommend them to others as far as price, quality of product, and customer service.read more
Gerald Hopkins
21:13 16 Dec 19
I was very pleased with the email response to and really fast shipping of a new gas cylinder for my Steelcase office chair. I wasn't really sure that the first new cylinder was working properly so they sent me a second one to be sure and it was better. I can't emphasize how nice it was to have a... company actually interested in providing great customer service. I would recommend this company to anyone without hesitation.read more
Kyle K
17:37 14 Dec 19
Exemplary! Super fast shipping, great how-to video. Thank you for being great!
Lenny
23:33 11 Dec 19
I’ve been researching used Herman Miller Aeron Chairs for quite a while for my home office. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a... bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great resource.read more
Tom Cruckshank
21:33 10 Dec 19
Good price on the part I needed and good customer service.
Dean Williamson
14:24 29 Nov 19
Excellent chair at an affordable price! Quick shipping and excellent customer care. Highly recommend!
Joe Clouser
04:31 20 Nov 19
Luckily, I happened to find Crandall Office Furniture while looking for replacement wheels for my SteelCase Leap Plus office chair. Within seconds of initiating a Chat session, David Crandall quickly and efficiently handled my questions and suggested I send a photo to help him identify the right... part. Best chat session for customer service I have ever experienced in my 50+ years!read more
Mary Page
07:20 18 Nov 19
The new arm pads I ordered make my Herman Miller Ergon chair look like new again! So easy to replace the old ones!
Wayne Blackwell
22:21 14 Nov 19
Have purchased several items from Crandall Office Furniture for our business. They are fantastic to work with and the quality of the refurbs are tops!
Michael Fuentes
19:48 12 Nov 19
I work with OFR (Office Furniture Resources) in Milwaukee, WI and Crandall has and is a great company to work along with. Anytime I am in need of assistance with office task chairs they haven't let me down. Steve and David Crandall are great to work with. Love the new website and color scheme. ... Recently they were my answer to converting a standard Aeron B to a drafting/stool task chair.read more
Zan Lamkin
20:41 07 Nov 19
Great customer service and great workmanship on refurbished chairs
Shaun Howard
18:08 06 Nov 19
Outstanding working with David and the team at Crandall. I bought a Steelcase Leap from them in mid-2015 and brought it back in for a refresh in late 2019; in the interim I had broken a couple mounting points on the armrests and stained the seat fabric. Not only did they have it completely... repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! Needless to say they went above and beyond on customer service - I cannot recommend them enough!read more
Yuanjiang Tao
04:31 02 Nov 19
Perfect Chair, very nice experience!
John Saldutti
12:26 29 Oct 19
Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. Their cost-effective vinyl looks and feels like leather.
Gabe Siegal
15:05 16 Oct 19
Ordered a replacement gas cylinder for my aging Steelcase chair. David's helpful support, plus a well-made Youtube tutorial by them, helped me reinstall the new cylinder with no problems. Friendly and a good product.
Jerilyn
18:09 11 Oct 19
Steve and David are both great to work with. They worked hard at getting me the perfect chair and I Love it!
Brad Vernon
02:28 04 Sep 19
I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. I contacted the company via email and very quickly received a response with instructions and a video explaining how to remove the seat and adjust the set screw. I had... some difficulty removing the seat but once removed, it was a simple adjustment. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder.read more
Tom Edwards
15:06 29 Aug 19
Lindsay Crandall
15:17 18 Aug 19
High quality parts, great customer service and helpful training videos!
william cook
14:40 18 Aug 19
Gas cylinder worked perfectly! Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. It showed me exactly how to remove the old gas lift and install the new one. Also, I was impressed with the very fast shipping! Thanks! Bill
Joshua Bernstein
13:17 13 Aug 19
David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. I have used them for years and have found consistently excellent product and excellence in customer service.
George Hill
20:56 12 Aug 19
I was looking for a way to raise the height of my Steelcase Leap v2 chair and could not come up with a solution. I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. I ordered the cylinder on Thursday and had it... on Monday. I watched a short video on their website and was able to replace the cylinder in less than 5 minutes. Great people, great service and quality products. Highly recommend.read more
Marnie Abramson
15:10 08 Aug 19
We recovered all the file cabinet cushions that provided guest seating in our open floor plan/workstation office. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! The seating looks great and David was a pleasure... to work with. I highly recommend them!read more
Shawn Chaffee
19:48 03 Jul 19
Awesome service parts worked great and videos are very helpfulNice Job
James Vanden Bosch
20:02 07 Nov 17
Great quality and excellent workmanship.
Trina Hegedus
15:00 14 Aug 17
I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. I confirmed that 2 pm would be fine. Today is Monday. I emailed Dave on Friday... asking him to confirm the appointment as we live 90 minutes from the business's location and received no response. I also received no response to an email sent this morning. It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. It was only then that Dave said "well today might not be the best day, I have a lunch meeting and we have trucks coming in this afternoon". It's worth noting again that this is the time Dave himself proposed. If this is the way this company conducts business, I would recommend staying as far away as possible.read more
Dee Compagner
21:21 11 Jan 17
Great service and great prices! We originally purchased a number of chairs from Crandall back in 2015 for a new office space that we had. They had a lot of options to choose from and were so helpful. Now a year in we realized our other chairs needed some repairs. For about the same cost as one... company were going to charge to come look at them Crandall fixed all 5. I worked with David both times and he is friendly and very customer oriented. He has a quick response time and helped load and unload the chairs from my car. They definitely will be getting our business again. Kudos to their team!read more
Mike Alkema
14:37 05 May 14
I purchased a used Steelcase office chair from Crandall. I got a great price and a fantastic product. I'm very happy.
Facebook Reviews:
Joe Ajzenman
12:45 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was... rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.read more
Rob Futrell
16:39 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Oleg Shpak
00:36 28 May 20
For all intends and purposes I received a new chair, with nice custom add-ons, and super fast. What a great business!
Donna Olson Scott
16:56 18 May 20
Fast delivery, as promised, and chair is clean and in nearly brand new condition.
Darby Jones Howell
00:02 21 Apr 20
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
21:50 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the... chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.read more
Will Green
23:59 15 Apr 20
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad... I finally made the Leap!read more
Paul Parobek
21:23 03 Mar 20
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
23:12 14 Feb 20
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching... and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.read more
Jack Johnson
14:50 13 Feb 20
Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a... breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Leigh Cox
23:58 06 Jan 20
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
Lenny Greenberg
23:32 11 Dec 19
I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received... for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.read more
Tom Cruckshank
21:30 10 Dec 19
Good deal on the part I needed and good customer service.
Bryan Meech
18:14 12 Nov 19
My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.
Brittany Weeks
19:46 08 Nov 19
Very helpful and great costumer service!!
Zan Lamkin
20:40 07 Nov 19
Great guys to work with and high quality workmanship!
Stewart Smith
20:20 12 Nov 18
Good quality and great service.
Jerry Lomashewich
23:57 25 Jan 18
Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.
Paul A. Le
15:11 23 Jun 17