Google Reviews:

Aldis Henry
Aldis Henry
18:59 13 Apr 21
If you want Steelcase, these are the folks to see. The chair I received was basically brand new. They have ridiculously good customer service. There are only a few companies I can recall since the days of online shopping that are this good.
Ethel Amponsah
Ethel Amponsah
18:08 12 Apr 21
Well packaged, accurate product description, nice service
Haley Stone
Haley Stone
16:07 12 Apr 21
Dave and his team are pros at what they do. The furniture is top quality and the customer service cannot be beat. Overall, an incredible value for money. Highly recommend!!
Srinivas Pachika
Srinivas Pachika
06:45 12 Apr 21
Jane Golden
Jane Golden
21:26 10 Apr 21
Great product. Received my Leap chair today. like brand new for half the cost.fast delivery highly recommend!
Erik Dreyer
Erik Dreyer
12:44 10 Apr 21
Everything about the experience was smooth. The chair looks as if it’s brand new. Assembly was easy and quick. I’ve been recommending Crandall’s to my workmates. Totally satisfied customer.
North Post
North Post
04:01 10 Apr 21
Chair did not come like new. Very obvious stains and a stink.
simon;peter
simon;peter
22:07 09 Apr 21
My refurbished Steelcase Leap V2 is saving my back one day at time.
Brian Staszewski
Brian Staszewski
21:41 09 Apr 21
I ordered an 8" stool conversion kit from Crandall for my Aeron office chair because I switched to a standing desk but still need to sit down once in a while. The kit was exactly as advertised but once I installed it the chair wasn't quite high enough. I contacted Crandall via their online chat to... ask if I could replace my 8" cylinder with a 10" cylinder expecting to pay shipping to do so. The representative was very helpful and quick with dimensions about the new cylinder to make sure it would be the correct size. When I inquired about returning the old one (and how much shipping would cost) I was told "don't worry about it." What a fantastic experience!read more
cameron henley
cameron henley
23:24 08 Apr 21
Ordered a Steelcase Gesture from them that came in great shape and worked just like the one I tried. Would purchase a chair from them again without a doubt.
Dan Santacroce
Dan Santacroce
22:18 08 Apr 21
I purchased replacement armrests for my Steelcase chair. They are perfect!
Matthew Kersey
Matthew Kersey
18:45 07 Apr 21
Bought a chair online from Crandall, and was impressed! They shipped it out promptly and it arrived much earlier than expected. Product prices are competitive and the remanufactured chairs are excellent quality! I highly recommend them if you're looking for office furniture at a discount without... sacrificing quality.read more
Justin Ellis
Justin Ellis
17:23 06 Apr 21
Dave was very helpful. Chair looks brand new, and was packed extremely well. Shipping was fast too. I am very happy with my purchase, and would buy another used chair from them before spending the extra money on a new one.
Chad Greenholtz
Chad Greenholtz
12:59 06 Apr 21
I had no idea where to even start was looking to purchase a chair. I sent Dave an email going over how much time i spend at my desk and my uses and wants/needs for a chair. Dave responded quickly and we spoke on the phone about the different recommendations. Dave was patient and understand and very... thorough. He checked his inventory of chairs not yet posted on his site and emailed me directly options that weren’t yet available! I ended up selecting a leap v2 w headrest in leather and it was ordered, shipped, and delivered within 5 days. Easy to put together and all is perfect! I could not be happier and recommend anyone to use Crandall office furnitureread more
Zach Kalvin
Zach Kalvin
20:47 04 Apr 21
I like the chair and the price isn't bad. The only thing I don't like is how loose the arm rests are. But the chair is comfortable and the company was very helpful.
Melissa Gondek
Melissa Gondek
17:22 04 Apr 21
I ordered a replacement gas cylinder for an office chair, rather than buying a whole new chair. I received my order quickly. The hardware was incorrect, but I received a replacement order very quickly. The installation video on the website helped me replace the cylinder easily. I'd definitely... recommend!read more
Bill Barbour
Bill Barbour
15:27 04 Apr 21
Great experience! Crandall was very helpful throughout the purchase process. The chair was in perfect condition and easy to assemble thanks to their helpful YouTube videos. As a Michigander, I'm happy to support such a good and honest Michigan company.
Adam Jensen
Adam Jensen
01:34 04 Apr 21
Chair like new. Packaged well. Shipped quick. Very happy with the outcome.
s chrome
s chrome
19:37 03 Apr 21
Contacted Crandall Office regarding my Steelcase VI Think chair which was in needs of the Seat & Back Pads. Dave Crandall and his staff were very knowledgeable and provided excellent customer service. I received the correct pads for my chair and they fit like a glove. Appreciate the prompt... shipping and excellent customer service. Thx - 5 stars!read more
chris hymel
chris hymel
21:55 02 Apr 21
Travis Neuman
Travis Neuman
21:29 02 Apr 21
Alex O.
Alex O.
19:40 02 Apr 21
I bought the 75mm (3 inch) Roller Blade Style Office Chair Casters for my V1 Steelcase Leap chair. They're very solidly built and roll silently on the hardwood floor.
Alejandro Martinez
Alejandro Martinez
16:06 02 Apr 21
I found Crandall's website when looking for a chair for my desk in my home office. I found their products to be very well priced, and their instructional videos were quite helpful when making my decision of which chair to purchase. I would very much recommend them.
Craig Dyke
Craig Dyke
13:29 02 Apr 21
I was apprehensive about buying a refurbished chair for my home office but I wanted a chair that would last a long time and be comfortable and the steelcase chair new was more than I was wanting to spend. Crandall was the best of both worlds. I received a chair that looked and felt brand new at a... price tag that I was willing to go with. I've already told all of my friends about them and would highly recommend them to anyone looking for an affordable option to a high end chair.read more
Emily Aitken
Emily Aitken
02:21 02 Apr 21
Very glad I ordered my Steelcase chair with Crandall instead of one of the Office Furniture places out east. Initially they were out of stock with the Leap V.2 chair I wanted (Covid demand I suppose). I signed up for notification when back in stock, and it worked! I received an e-mail they were... available again and ordered just what I wanted.It came about a week later well packed in a triple layer corrugated box. I had no problem following the included directions, popping the wheels in the sockets and aligning the lift lever with the center lift cylinder. The seat and back cushions, arm rests and wheels weren't just cleaned, but were all new. Nice.I set the seat frame on the cylinder and slid the seat cushion into place and was ready to go. My husband was impressed, both with how easy it was to set up (no tools required), and the quality of the re-furbed chair. Almost like new from a store. Way better than used.My husband is growing tired of his worn big box store office chair. He likes the ergonomics of my Steelcase chair better, and said he will be ordering the same from Crandall soon. They do a terrific job and have great service.This working from home gig is so much better in my new chair. Thanks, guys!read more
Andy Gritzer
Andy Gritzer
19:17 01 Apr 21
I ordered a remanufactured Leap v2 and it arrived at my house exactly 7 days later. This chair is awesome. I would have assumed it was brand new if I didn't know better. No scuffs or anything that I could find. All adjustments work perfectly. Honestly, I didn't think upgrading to a chair like... this would make that big of a difference. I was wrong. Your body will thank you.While, I have not had to deal with customer service yet I am confident that I will be taken care of based on other users' experiences. David Crandall is also very active in the subreddit r/officechairs. He is frequently helping customers resolve issues or answer questions.read more
Andrew Gibson
Andrew Gibson
12:35 01 Apr 21
I had an EXTREMELY positive experience with Crandall furniture. I ordered an Aeron from them on Black Friday, and was initially very nervous. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and... give it a try. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. I couldn’t be more happy with the condition of the chair. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. Everything appears to be in great working order, and shipping/delivery was extremely fast. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong.**update from previous post**So roughly 4 months in, my back support started falling out of the chair. I had noticed some light wear (or manufacturer defect?) within the first back support I received, and it continued to pop out of the chair. I emailed Crandall and received a response within minutes. They not only sent me a brand new back support (a 100 dollar item), but OVERNIGHTED the shipment so I had it the next day. The new support is working perfectly, stays in place, and the chair itself has seriously eliminated all back issues. I will be a customer for life—already looking at a second chair for my father. Thank you Crandall!read more
Google User
Google User
22:32 30 Mar 21
H Kiraly
H Kiraly
20:43 30 Mar 21
I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality... chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊read more
Trey
Trey
22:34 29 Mar 21
Steven Rigsby
Steven Rigsby
18:25 29 Mar 21
I had an old, discontinued luxury chair that needed a gas cylinder replacement. The one from Crandall that I ordered was easier to install than the OEM and even seemed to have some upgrades to the design, and my chair's feels as good as new.
Chris Comis
Chris Comis
16:06 29 Mar 21
Great, product arrived on time. Very clear communication on shipping. Very competitive prices. Highly recommended
Owen Lian
Owen Lian
19:54 28 Mar 21
Excellent product, speedy delivery, had a small issue with lumbar slider but was quickly fixed. Thanks Crandall Office Furniture for providing a truly valuable asset to those that needs to sit for almost half the day continuously. If you are in a position where you sit for 8 or more hours a day,... consider this as an investment (thats way cheaper than new, yet looks like new)for your back health for at least 12 years(warranty). Or just so you don't have to be in pain only to then require back surgery from sitting on a ergonomic chair. Wholeheartedly recommend.read more
Jim DiCostanzo
Jim DiCostanzo
19:41 28 Mar 21
I purchased a reconditioned office chair from Crandall. The chair arrived very quickly.To be honest, the chair is like new. We are extremely pleased with our purchase and the service we received.
Corey Peak
Corey Peak
18:46 26 Mar 21
Excellent price and quality! Very easy assembly requiring no tools.
Corey Grubb
Corey Grubb
18:32 26 Mar 21
My Steelcase leap v2 is exactly the same as the one my roommate bought from the actual Steelcase site and it saved me a few hundred bucks
Emmett Andrews
Emmett Andrews
20:19 25 Mar 21
Really pleased with my purchase. A trusted friend highly recommended the Steelcase Gesture to me and I wasn’t thrilled with the price. I found an A-grade configuration I really liked from Crandall at a price I felt good about. As far as I can tell, the chair is indistinguishable from new and there... were enough options, I didn’t have any trouble finding the configuration I was hoping for. I have only good things to say about the experience. Shipping was also speedy.read more
Natalie Unigovski
Natalie Unigovski
02:54 23 Mar 21
Very pleased with the purchase. Great customer service!
Stefan Hayden
Stefan Hayden
19:55 21 Mar 21
found the right chair part I could not find anywhere else. The photos helped me know it was the right part. Well priced and shipped quickly.
dale Harris
dale Harris
17:39 21 Mar 21
Michael Cowan
Michael Cowan
01:40 21 Mar 21
Crandall did a great job for me. The remanufactured Leap 2 chair sent is like new! When I failed to order casters for hard surface flooring and asked customer service about this, they immediately offered to send them free to me. I would order again from Crandell in a quick minute!
M More
M More
23:08 20 Mar 21
The HM Chair arrive on schedule. The packing was very good. Assembly simple. The chair appeared new and functions as if new. Happy Customer!Just so that you know Crandall Chair was one of several stores I explored. Prices were similar at each but your store was the only store where I could get a... quick and accurate response from a live person. Customer support has been excellent and is appreciatedread more
Rick Volpe
Rick Volpe
22:57 19 Mar 21
I recently purchased a refurbished Steelcase Leap V2 chair from Crandall. The folks at Crandall were happy to answer my questions before I purchased. I ordered the chair on a Friday and ten days later I was sitting in it. It was in perfect condition when I received it, and the features I asked... for were included. The upholstery was just as pictured on their website, and in addition I ordered the rollerblade style wheels and heavy duty gas cylinder. One more thing you should know: you have the option to purchase a chair that was manufactured in 2020-2021 for an extra $100, as opposed to one built in 2007-2014. I opted for the newer chair, and I'm glad I did. It is perfect. It is as though it is brand new. No scuffs, marks, or any other obvious imperfections.The people at Crandall are very nice including one of the guys you might have seen on YouTube. David Crandall, the VP of the company, was personally involved in my purchase, and followed up with an email reminding me that if I had any problems to please contact him. So, in a world of horrible customer service, I found a company that still believes that the customer is always right (even if he really isn't). And David, thank you. I love the chair.read more
Cassandra Daugette
Cassandra Daugette
22:50 19 Mar 21
Speedy delivery and everything was as expected. I'm very happy with this purchase.
Matthew Sturdevant
Matthew Sturdevant
21:41 19 Mar 21
My Herman Miller Aeron arrived quickly and was very easy to setup. I'm very happy with my chair and the overall experience with Crandall Office Furniture.
Frank Corcoran
Frank Corcoran
19:10 19 Mar 21
Fabulous customer service. The people there were knowledgeable and patient. They helped me upgrade an older chair to make it like new. I made a mistake in measurements and they graciously offered to send me another part at no charge. I have recommended Crandall to my clients that are now doing home... offices.read more
Todd S
Todd S
14:09 19 Mar 21
After trying some cheaper office chairs, I eventually gave up and decided to go with Steelcase Leap V2 chair, upgraded to the 2020/2021 model. Chair was very quickly delivered, within a few days, and chair has been amazing so far. I wish I had found this website sooner so I would not have wasted... time experimenting with cheaper chairs from the box stores. Best of all, ordering chair through Crandall is much cheaper than ordering brand new chair from Steelcase.Overall, Leap V2 chair is very comfortable and has every possible adjustment to fine tune to each user. The adjustable tension on the recline and the adjustable lumbar support are probably my favorite features, and therefore I give this chair a better rating than my Steelcase Think chair at the office. In addition, the seat cushion on this Leap V2 chair is extra thick!read more
Ian Brubaker
Ian Brubaker
02:44 19 Mar 21
Quality refurbishment! Honestly, it feels like new furniture to me. Very on timely and we'll managed it seems. I got my orders with no frills, everything was packaged nicely and went together without a hitch. Thanks!!
Kyle Jenkins
Kyle Jenkins
21:26 18 Mar 21
Exemplary service! I needed restorations done to a chair and they helped me get it looking good as new for a fair price. They were extremely helpful and accommodating throughout the process and have excellent video instructions for performing replacements. Very glad I happened upon them!
Hailey Hurt
Hailey Hurt
19:42 18 Mar 21
So glad I bought a remanufactured chair from Crandall Office Furniture! Looks like a brand new chair to me, no visible blemishes and no functional issues.
Ric Desan
Ric Desan
22:58 17 Mar 21
Having always (decades now,) sat at computer desk and longed for the high end chairs, Crandall finally put one in reach and I jumped on the steelcase aria. Great experience all around ... timely delivery based on their timeline, great refurb the custom fabric I picked was as nice as it looked... online. popped the top on the seat and been in it every since.Davids email of thanks for my feedback was a nice touch. I dont hope to use the 12 yr guarantee but that makes refurb a no brainer. If you sit at a desk as long as I do ... you can go wrong.read more
Jerry Wilson
Jerry Wilson
15:50 17 Mar 21
Overrated chairs, can't find a comfortable position. My chair came with some major scratches and rust on the underneath. All the reviews are filtered, if you see their site it's nothing but 5 stars with claims of "not a single scratch." I understand used may have scratches, but I find it hard to... believe all the reviews claim they got no scratches. I left a 3 star review on their site, after days it still says "awaiting approval."read more
Matthew Peterson
Matthew Peterson
18:30 16 Mar 21
I've ordered two chairs and they both arrived in great condition. Crandall's customer service was responsive and helpful when I had to return the first chair since it just wasn't a good fit for my back. It was as painless as a return could be for this kind of item. I would definitely buy from them... again if I needed another office chair.read more
Benjamin Brown
Benjamin Brown
13:35 15 Mar 21
Great value and service for my office chair. Crandall is the place to buy!
James Bray
James Bray
21:15 14 Mar 21
My chair arrived quickly and in great condition. It is a high quality product, at a fraction of the price. Absolutely worth the investment.
Ethan Alguire
Ethan Alguire
17:43 14 Mar 21
Great price, fast shipping. The chair was like new.
Richard Henry
Richard Henry
15:04 13 Mar 21
Purchased an Amia refurbished chair which arrived quickly in like new condition. Very pleased with Crandall Office Furniture and will have no hesitation doing business with them in the future.
Camille Nostrates
Camille Nostrates
23:52 12 Mar 21
Customer Service was an amazing experience. They are thoughtful and really put the happiness of their customer's first. I got a Steelcase Authorized Factory Return - Steelcase Gesture (Grade A). Shipping was incredibly fast, came within 1 week of purchase. Set up was an easy 5 step process. The... condition of the chair was pristine (only a few scuff marks that are hardly noticeable). I waited till I saw the ideal color and features I wanted, and once I saw a Grade A return - I immediately purchased! Fraction of a cost from purchasing directly from Steelcase and also saving the planet by purchasing returned chairs! Highly recommend Crandall for future office furniture purchases!read more
Tony Wasserman
Tony Wasserman
21:58 12 Mar 21
I wanted to replace the broken base on my old Herman Miller Ergon chair. The local stores told me that it couldn't be done, but Crandall's had the right kit at a competitive price, and shipped it promptly. Now I'm sitting pretty....
Gary Dowler
Gary Dowler
17:57 12 Mar 21
Ordered a Steelcase Leap V2 at a great price. Showed up quickly and was in great shape. If I ever need another chair I would definitely do business here again.
Michael Vos
Michael Vos
17:31 11 Mar 21
Recently bought a chair, could not be happier with the entire experience. It shipped much faster than I expected, even with custom options, and the customer service and communications throughout were excellent.
Jim Rawlings
Jim Rawlings
17:31 11 Mar 21
Order went smoothly, and chair arrived 5 days earlier than promised. Assembly was a piece of cake. Attached easily with 4 supplied bolts. Took two minutes. Very pleased with the whole process and chair. Looks brand new.
Branden Conley
Branden Conley
05:01 09 Mar 21
I love my new chair!It shipped quickly, the quality was "like new" as described. Very comfortable!There was a small problem (a part was missing from my order) but when I contacted customer service they replied immediately and sent the missing part on next-day deliver.I definitely recommend... Crandall!read more
deepsea21
deepsea21
00:26 08 Mar 21
My Steelcase Leap V2 was just delivered! Absolutely BEAUTIFUL refurbished chair at $500+ less than buying new from Steelcase! There is not a scratch or spec of dust on it. (See photos). I chose the custom Thistle color and the color is true to shown on the website (lighter blue with a hint of... grey I'd say). From placing the order to it being shipped was less than 10 business days and once shipped it took 2 days to arrive in VA Beach. I had a few doubts about ordering from Crandall based on a couple of reviews here and also reading lots of horror stories about some of the the dealers in re-manufactured chairs. However, Crandall's overwhelming number of 5 star reviews plus their return policy gave me comfort to place the order. Everything works perfectly on this chair. Not a staple showing or crease anywhere from it being reupholstered and the new seat cushion is perfect, not to thin that one bottoms out (I weigh 200), not to thick that you feel like you're sitting on a pillow bed. The perfect amount of cushion. I even checked out the manufacturer of the fabric Crandall uses to reupholster these chairs and it is indeed top quality commercial grade fabric. I can't speak highly enough of Crandall and the chair I received. If you're on the fence about whether to buy new or re-manufactured, do not hesitate to put your trust in Crandall and save a pile of money helping save the planet at the same time. Also, NO TOOLS REQUIRED TO ASSEMBLE. The 1 page instruction sheet with pictures was easy to understand and I had the chair together in less than 5 minutes. It took more time to unpack the chair and the few components than it took to put together.1 MONTH UPDATE... My chair is working perfectly and I now have it dialed in just for me. The one comment I will now make is the Steelcase Leap V2 chairs were cited as having hard armrests from what I read before purchasing this chair and it turned out to be true. I quickly remedied that by buying a pair of top rated memory foam armrest covers on Amazon. I went with the "Aloudy Ergonomic Memory Foam Office Chair Armrest Pads, Comfy Gaming Chair Arm Rest Covers for Elbows and Forearms Pressure Relief(Set of 2)" For $18 they fit perfectly over the existing armrests and do not hinder the armrests' ability to be moved around. I did have to drop the height of armrests a click or 2 as the memory foam pads are about 1" think. If you are paying $500+ for a refurbished chair, an extra $18 is a no-brainer to remedy one of the 2 faults this chair has coming new from Steelcase.Crandall remedied the other known fault it had which was the seat cushion Steelcase uses isn't thick enough or supportive enough. You are literally getting a better chair refurbished by Crandall with their proprietary thicker cushion used in their refurbishment process than buying new from Steelcase. 5 Stars all the way.read more
Ken Jacobsen
Ken Jacobsen
22:06 07 Mar 21
The best chair ever!!!! I've tried many chairs due to my lower back*Ken Jacobsen
Tom Ivanyo
Tom Ivanyo
21:57 07 Mar 21
I ordered a new chair for my home office. There was some initial damage from the shipping that was outside of our control. They immediately sent me a replacement chair without any hesitation at all. The new chair arrived the same week and was everything advertised. Easy to assemble and very... comfortable.For the entire process they were very responsive to my emails and really went out of their way to ensure every issue, large or small, was handled. Could not recommend them enoughread more
Timothy Kruse
Timothy Kruse
19:45 07 Mar 21
I purchased a Steelcase Series 1 chair from the authorized return program. So far everything has worked out very well for me. The chair arrived undamaged and right when I was expecting the delivery. My chair is in like new condition. I've only had it for a week now, so far it's very... comfortable!I'd recommend Crandall to anyone looking for a good deal on a quality office chair!read more
Shayna Weinstein
Shayna Weinstein
17:02 06 Mar 21
I got my fake Herman Miller wheels in a timely manner and they fit, nothing to complain about this company.You do get what you pay for, though, as the wheels roll around a lot more while you're sitting than the official HM hardwood wheels do. The original ones stay put better while you're sitting... than the knockoffs.read more
J
J
00:32 06 Mar 21
I bought a used Steelcase chair online with Crandall Office Furniture. The chair I got is normally $1,200 brand new and I was able to purchase it for under $500 including delivery. I received it and assembled it which was super easy. It's identical in every way to a brand new chair. I've never... bought a used office chair in my life and was extremely skeptical about spending this much money. I'm glad I did. I have a high quality supportive chair that's going to last me for many years now.read more
Jesse Mursky-Fuller
Jesse Mursky-Fuller
20:13 05 Mar 21
I ordered my remanufactured Steelcase Leap V1 and it was at my door in 7 days.Not only did Crandall turn the order around quickly, but they provided additional resources on their site explaining the differences between chair models and some of their professional assessments of those models. These... materials helped me to make my final purchase decision.I've had the chair for a week and it has been fantastic so far. It's a genuine Steelcase frame and the parts that Crandall replaced, including the seat and gas canister, all look and feel new. These parts are not original Steelcase parts, but that's the point. I got a like-new Steelcase for a substantially lower cost!The chair does require some assembly, but Crandall provides an instruction sheet in the box along with complimentary videos to help. There were a couple moments I had to reread and review these materials, but overall it was quite easy to assemble for my first time doing it.In short, if you have your eye on a nice new, fancy office chair but can't afford it or rationalize the expense, then you should definitely consider purchasing a remanufactured chair from Crandall. It is pre-owned, so will come with some minor aesthetic blemishes and a few non-original parts, but it will operate like new. Crandall also provides a 12-year warranty on their remanufactured Steelcase chairs and all of their chairs come with 2-year parts warranties, so there's not much to be worried about.read more
Oliver Collier
Oliver Collier
17:11 05 Mar 21
Dorothy Keine
Dorothy Keine
16:51 05 Mar 21
I was unsure of purchasing a used office chair, but I am so glad I did. My order arrived quickly and the chair looks excellent; you can't really even tell it is refurbished.There was an issue with the arms of the chair smelling like cigarettes, but I reached out to the company and they... immediately mailed me a new set. Their customer service is really top-notch.read more
Roman Beylin
Roman Beylin
20:12 04 Mar 21
After a lot of research I purchased the Steelcase Leap V2 from Crandall furniture. I got the 3D mesh with hardwood casters. I didn't know what to expect from a remanufactured chair but the idea of saving over $600 compared to buying new really appealed to me. Seeing the Crandall remanufacturing... process and some of the other reviews sealed the deal.Between ordering and receiving the chair, I think only a week had gone by. The chair was very easy to assemble especially with the provided instructions and YouTube videos. Unfortunately, I discovered that the chair was damaged during shipping. I called Crandall and actually spoke to Dave, the owner. How often does a business owner actually pickup the phone?! Very cool. Crandall went out of their way to make things right and immediately sent me a new chair. These chairs look as good as new. The added seat padding actually makes them better than new. I have no doubt this chair will last me for a long time. Of course having the Crandall warranty offers peace of mind as well.Whichever chair you choose to go with, I'd definitely recommend Crandall furniture when buying high-end office chairs. I'll be buying one for my wife in the near future.read more
Gyde Lund
Gyde Lund
20:03 04 Mar 21
Decided I should upgrade my chair after paying for PT to help my poor back while sitting at home. The chair I got from Crandall was exactly as expected, shipped on time and is amazing. Would highly recommend a rebuilt steelcase chair from them. I also would recommend the roller blade wheels for the... chair; so quiet and smooth.read more
The Old Guard
The Old Guard
02:23 03 Mar 21
The chair arrived quickly and was packaged well. It took me about 5 minutes to unpack the chair and about 10 minutes to read the instructions and assemble it. It’s a VERY comfortable chair, and since using it, I haven’t had problems with sciatica.
Paul Taylor
Paul Taylor
09:33 02 Mar 21
Got one of the "factory return" Steelcase Gesture chairs from Crandall Office. It was exactly as described on their website, in nice condition. It arrived in Florida in only 5 days. The box was a little dinged up but the excellent packing job protected the chair. The Gesture is just what I was... wanting, a supportive but comfy work chair.read more
Dave Strider
Dave Strider
01:17 01 Mar 21
the chair i ordered was a leap 1 which arrived pretty fast and im glad that i ordered from crandalli had thought that it came without certain parts so i had messaged customer service but they were understanding and very fast at responding when i realized it had been in the box the entire time... (fault on my part)instructions on reassembling the chair were easy to understand and follow as well as the youtube video that they had put up for the chairi look forward to buying another chair from crandall if i am in need of another oneread more
Joe Kincs
Joe Kincs
18:35 28 Feb 21
Fantastic value. Like new reconditioning. Plus great warranty on the steel case chair.
Frank Schabel
Frank Schabel
16:36 26 Feb 21
So far there have been no problems. The chair looks good and all the adjustments work well. This is a big improvement over my old Steel case chair that after 15 years was just worn out.
ERNESTINE FLETCHER
ERNESTINE FLETCHER
15:05 26 Feb 21
Well, I am happy to say I am pleased with Crandall Office Furniture. I had been researching for Steelcase chairs for a while now (I didn’t want to pay $1,000 for a chair) and happened upon this company. I checked reviews and YouTube videos and it sounded promising. So I called the company and... spoke with a rep who was very nice and informative when I questioned the history of the company. I made my purchase and ended up with the wrong chair (I ordered the Remanufactured Leap V1 Highback, but received the regular chair). I have to say I was very surprised how quickly the company solved this issue when I contacted them and now I have the correct chair. They went above and beyond to make sure I was pleased with my purchase. I ordered the rollerblade wheels (love them). I plan on ordering another chair for my hubby.read more
Trisa Colon
Trisa Colon
19:04 24 Feb 21
TL/DR: I cannot recommend Crandall enough, and I'm in love with my Leap.Crandall has been a joy to work with and purchase from. After a decade of being a hairdresser, I'm now a full-time WFH college student. I've developed a joint disorder (hence the career change) so the chairs I use to be able... to use (basic, standard chairs) are now excruciating.I messaged their customer service about the right fit and what my payment options were, as even refurbished this type of chair is a big purchase for me right now, and Kim has been wonderful. She directed me to the Leap 1 for my petite height and I got my chair weeks before the original ETA. Plus, when one of the arms wasn't working quite right, Kim and the tech team were able to diagnose it and sent me a replacement part in less than 48 hours!!read more
Joshua Gotto
Joshua Gotto
02:53 24 Feb 21
I got a Steelcase Leap v2 from my wife for Christmas and customized it. It looks great and works great so far! Some advice: If you want custom, be sure it is not copyrighted and provide licensing info to them when you make the request. I use Microsoft 365 and the emails were routed to spam by... default, so be sure to check that. They were always very responsive and now I have a beautiful, comfortable chair for a decade to come!read more
A Jakovcich
A Jakovcich
04:44 23 Feb 21
I got the link from the forum where they talked about chairs. Click…click…Crandall’s web site...then I noticed how well inventory is organized and photographed.I was expecting 100% and got 110%. Not sure how that’s possible but that is my experience with Crandall team.Mind blown. Bravo.
Ross Patel
Ross Patel
02:10 23 Feb 21
Scott Coning
Scott Coning
01:05 22 Feb 21
Delivered before the delivery promise. The box was damaged with a hole in the bottom. That said the packaging used protected the chair. The parts supplied and online video made assembly straightforward. The chair feels as good as new. There are 2 light scuffs to giveaway that it is re-used. This is... great value and I would buy again.read more
Ben Keller III
Ben Keller III
21:21 21 Feb 21
Bought an refurbished office chair sight unseen online. That is always a little bit of a sketchy thing. But this chair looks brand new and was shipped quickly in a nice secure package. Would definitely purchase one again from them.
Westley Farmer
Westley Farmer
22:53 20 Feb 21
Found Crandall by chance when looking through a few Steelcase chair review videos. The transparency of their refurbishment process and the fact that all the work is done in Michigan prompted me to take a chance and buy a chair. Buying refurbished was about half the price as buying new from... Steelcase. Chair came well packaged through UPS. Chair looks 98% new with only some minor wear. Fabric was re-upholstered with new foam cushions and the original hard plastics were in excellent condition. Have always loved Steelcase's incredibly adjustable armrests, big selling point on their chairs versus Herman Miller. Overall, Crandall made good on their promise to sell a quality product at a fair price and the level of care taken to properly pack and ship it without damage made a positive impression. Would recommend to anyone looking for good quality chairs, invest in your own health and well being when you're sitting!read more
Ryan Tanner
Ryan Tanner
18:31 20 Feb 21
Turned an autonomous chair into a stool with a conversation kit. Package and description was great.
Jake Mecham
Jake Mecham
20:10 18 Feb 21
Buying a used chair seems really risky. These guys are legit---the chair they sent out is solid, feels like new, and is far and away better than any of the garbage on Amazon.So far their support has been amazing, too. My chair back was creaking. I contacted their support and they knew exactly... that the problem was caused by a couple nuts not being tightened enough behind the pad. In 2 minutes, the issue was resolved.This shows that these chairs are built to last and can be serviced, and that Crandall really has the experience to back up their warranty.read more
Cody Perkins
Cody Perkins
21:24 16 Feb 21
I ordered a customized Leap v1 and it’s exactly what I was looking for. The chair arrived ahead of schedule, though with a broken piece. I contacted the company and Kim got it taken care right away. Great service and great product.
Dawson Weaver
Dawson Weaver
16:58 16 Feb 21
Even with COVID they had the chair shipped in roughly 1 week and the chair arrived a few days after.Chair quality is great as far as I can tell. The vintage leather finish looks great and feels good as well. Chair was a Leap V2 and is extremely comfortable compared to my amazon highback office... chair.read more
Joseph Cumella
Joseph Cumella
06:18 15 Feb 21
Beyond extremely happy with my Leap V1 High Back. Great company, answered all my questions right away online and on the telephone. Imagine that a real live person! Chair arrived quickly and was probably the best packaging I have ever received for anything I have purchased. Bottom line ... don't... hesitate... pull the trigger with Crandall. You will not be sorry.read more
Henry G
Henry G
20:39 14 Feb 21
These guys made it so simple for me to replace and install a cylinder for my 23 Yr old Steelcase chair. I was sure this would be a major hassle and am so glad I went with them as opposed to getting something on Amazon, which no doubt would have been a return and a frustrating ordeal (you get what... u pay for). The video made it simple. I really didn't want to go out and buy a pipe to use as a seating tool, so i gently tapped in the retaining ring with a flathead screwdriver and it worked just fine.read more
Ben Turshen
Ben Turshen
19:32 14 Feb 21
I spent $350 on a “ergonomic” office chair on Amazon, and within days I couldn’t sit on it as it was so uncomfortable. As with most things, you get what you pay for...I decided I wanted to invest in a high quality office chair and was pleasantly surprised that I could get remanufactured one from... Crandall at a fraction of the price of a brand new chair. Additionally I love the fact that buying a remanufactured chair reduces the environmental impact of waste from discarded chairs.I ordered a new chair on Monday and it arrived on Friday.I love my Leap v1 high back office chair. It’s the best chair I’ve owned.I can’t recommend Crandall Office Furniture enough. They’re really doing right by their customers and the planet.read more
Yasbeth Ortega
Yasbeth Ortega
22:34 12 Feb 21
Love my refurbished chair! Great price, great customer service! I had a small issue that they immediately took care of. Would recommend them anytime
Doug Pfeiffer
Doug Pfeiffer
20:59 12 Feb 21
It was great dealing with Kim Foster with my questions, and order, over the phone. She was very helpful, and I'm sure is an invaluable asset to the company. I received my chair very quickly, and am absolutely enjoying it. After buying cheaper office supply chairs over the years - it's finally good... to sit in a genuine ergonomic chair [STEELCASE LEAP V2] that's comfortable all day long!read more
Julian Bl
Julian Bl
00:59 12 Feb 21
I purchased a high back V1 chair. It is a quality chair and the overall design is good. . I do wonder how well it will stay together over time as it a tiny bit rickety in the connection with the seat cushion to the frame. I had issues with the glides under the cushion falling out although they... appear to be ok now. I found the directions to assemble the chair not as clear as I would like, on issues of putting the glides into frame and the seat cushion on the frame also.read more
Anne Defever
Anne Defever
19:44 09 Feb 21
5 Star service. Great communication with Crandall Office Furniture staff! My chair was shipped quickly. It arrived in excellent condition. The Leap1 chair offers me great support. It was easy to assemble. I use it all the time. I also ordered a floor mat! It is extremely durable and has a... great look. Thank you! Crandall will be my #1 choice for future office furniture purchases! 🙂read more
Hiker 13
Hiker 13
15:48 08 Feb 21
Got a leap V2. Excellent shape, no real evidence of prior use at all.Easy to complete minor assembly. Lots of videos to help.So far, highly recommended!
Cindy M
Cindy M
22:33 06 Feb 21
My Aeron chair arrived earlier than promised and looks brand new. Was packed well in the box. Recommend Crandall without reservations based on this experience and would definitely purchase from them again if another item is needed.
Next Reviews

Facebook Reviews:

Heidi DePew Kiraly
Heidi DePew Kiraly
14:49 30 Mar 21
I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality... chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊read more
Jerry Wilson
Jerry Wilson
15:54 17 Mar 21
Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.
Gerard Kampf
Gerard Kampf
22:22 28 Oct 20
Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.
Lee Carlson
Lee Carlson
16:54 07 Aug 20
Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the... cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!
read more
Paul Miller
Paul Miller
20:17 01 Aug 20
Good customer service, USA company, great product!
Joan Kohler
Joan Kohler
03:22 30 Jul 20
I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. ... Great chair -- great experience. I highly recommend Crandall. Thanks!!read more
Honest people that take pride in their product and service.
Joe Ajzenman
Joe Ajzenman
12:45 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was... rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.read more
Rob Futrell
Rob Futrell
16:39 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Donna Olson Scott
Donna Olson Scott
16:56 18 May 20
Fast delivery, as promised, and chair is clean and in nearly brand new condition.
Darby Jones Howell
Darby Jones Howell
00:02 21 Apr 20
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
Alejandro Alvarado
21:50 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the... chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.read more
Will Green
Will Green
23:59 15 Apr 20
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad... I finally made the Leap!read more
Paul Parobek
Paul Parobek
21:23 03 Mar 20
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
Brandon Aldridge
23:12 14 Feb 20
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching... and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.read more
Jack Johnson
Jack Johnson
14:50 13 Feb 20
Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished... chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.read more
Leigh Cox
Leigh Cox
23:58 06 Jan 20
I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!
Lenny Greenberg
Lenny Greenberg
23:32 11 Dec 19
I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received... for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.read more
Tom Cruckshank
Tom Cruckshank
21:30 10 Dec 19
Good deal on the part I needed and good customer service.
Bryan Meech
Bryan Meech
18:14 12 Nov 19
My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.
Brittany Weeks
Brittany Weeks
19:46 08 Nov 19
Very helpful and great costumer service!!
Zan Lamkin
Zan Lamkin
20:40 07 Nov 19
Great guys to work with and high quality workmanship!
Stewart Smith
Stewart Smith
20:20 12 Nov 18
Good quality and great service.
Jerry Lomashewich
Jerry Lomashewich
23:57 25 Jan 18
Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.
Paul A. Le
Paul A. Le
15:11 23 Jun 17
Next Reviews

Customer Video Reviews

Testimonials

Crandall has some of the greatest customer support I’ve ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Alejandro A.

Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Jack J.

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Will G.

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Leigh C.

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Brandon A.

What a great company! I ordered and received my Aeron chair ahead of schedule. This company is diverting some of their resources to sew masks for the Covid-19 crisis. Great price, awesome product, and phenomenal customer service! Highly recommended!

David M.

Hi – I’m not the type to leave reviews (I’ve probably left a handful on amazon despite 100’s of purchases) but I simply must support the business of Crandall Office Furniture.

The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn’t fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.

It’s hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you’re thinking from them and save some money and time.

Brandon T.

i just received a fantastic refurbished chair that is really new
. Excellent customer service and the chair is making working from home so much more comfortable.

Scott W.

Thank you Crandall for saving my back!! Love the Steelcase 462 Leap V2 chair!! The rollerblade wheels are great!! Though I tend to spend more time rolling around the house now. 🤦‍♂️ You have made working from home much more enjoyable!! And thank you Joshua Webb for the custom printed acoustic panel!! It looks amazing!! Thank you!! #savedmyback #crandallofficefurniture

Mike W.