Steelcase Authorized Factory Returns Logo

Steelcase Authorized Factory Returns

Crandall Office Furniture is now proud to be offering Steelcase Authorized Factory Returned Office Chairs on crandalloffice.com.

Like us, Steelcase has a free, no questions asked return policy on their chairs. When a customer returns a chair, these chairs are still in great shape. Through a partnership agreement with Steelcase, Crandall Office Furniture is now able to take these authorized returned chairs, and offer them to our customers at a reduced price.

Shop Returns Outlet Now

Returned Chairs Grading

Understanding Steelcase Authorized Factory Returned Chair Grades

Shop Grade A Returns
Shop Grade B Returns
Shop Remanufactured Chairs

Steelcase Authorized Factory Return Grades Explained Video:

Powered byCusRev
1-5 of 558 reviews
  1. Excellent chair, great price!

  2. Crandall was great. The chair, while solid and well made, isn’t as comfortable as I had hoped unfortunately.

  3. Chair is in PERFECT condition! Honestly, couldn’t have asked for better! (Packaging was top notch too and I oversee shipping for a living so well done!) Will definitely be buying another chair from you all in the future.

  4. Remarkable packaging, early, better than promised. Ordered based on glowing reviews of this supplier from online in-the-know sites, and had high expectations. That said, was not prepared to receive the product weeks before promise date, with minimal assembly required, in (I think) far better condition than described online. Terrific value for my money and I’m happy to make referrals.

  5. I purchased a Leap V2 Grade A Authorized Return through Crandall Office and couldn’t be happier! The chair shipped much faster than I expected, and arrived well packaged and in perfect condition. The assembly instructions included from Crandall are top notch and make assembly so easy – I was done in 10 minutes. This is hands down the most comfortable desk chair I’ve ever used (heavy user – 8+ hour a day desk job) and I feel very secure knowing that my chair is backed by a warranty from Crandall. Thank you guys!

General Information

How Old are These Chairs?

All chairs sold as an Authorized Factory Returns are less than a year old. Every chair was brand new when it was shipped to the customer, and was returned within Steelcase’s 14 day return window.

Once received, Steelcase assesses each returned chair in-house and assigns them a grade. We then take possession of these chairs, and go through each chair here as well. Once assessed, we assign each chair a grade of A, B, or C.

Grade A Chairs are certified by Steelcase, Inc. as well as Crandall Office Furniture, Inc. to be in like-new condition both functionally and visually, and carry the name Steelcase Authorized Factory Returns.

Grade B Chairs have been identified as chairs that require minor repairs or chairs with minor wear, scuffs, or stains on the chair frame or fabric by Steelcase. These chairs are evaluated and repaired by Crandall Office Furniture, and listed as Grade B Returns Refurbished by Crandall Office Furniture. All repairs or imperfections will be noted on each product listing for these chairs.

Grade C Chairs are chairs that have noticeable or significant wear on either the chair frame or fabric. These chairs will be cycled into our remanufactured chairs program and sold as Crandall Office Furniture Remanufactured Chairs.

These chairs will be listed at up to 20% off from new pricing.

Steelcase offers their customers a free returns policy within 14 days of purchasing a chair. The customer can return these chairs for any reason they choose. Typically the reason for return was they just didn’t like the chair or no longer wanted it. Any chairs that were returned due to mechanical issues or damage are not part of this program.

Unfortunately the chairs in this outlet store are not available for customization at this time. If you wish to customize one of these returned chairs, you can select that you’d like a returned / less than a year old chair as an option on most of Crandall Office Furniture’s remanufactured chairs, and then customize from there.

Yes. We assign every chair a number and will be photographing each chair individually. You will see this number displayed above each chair to be sure it’s the exact chair you will be purchasing.

For the purposes of selling these returned chairs, Crandall Office Furniture has been labeled as an Independent Authorized Value-Added Reseller of Factory Authorized Returned Goods by Steelcase. Beyond that, we are not a Steelcase dealer, nor directly affiliated with Steelcase.

We will be adding new chairs as they become available to us. In the future we plan to set a specific day of the week that new chairs will be released.

We will be making posts on our Instagram (Crandall Office Instagram Page Link) and Facebook (Crandall Office Furniture Facebook Page Link) pages when new chairs are listed using the #SAFR. Follow us on one of both of these platforms to be notified when we post new chairs for sale.

Shipping / Warranty / Returns

Do These Chairs Ship Fully Assembled?

No, we disassemble the Steelcase Authorized Factory Return chairs and ship them in the same packaging as our remanufactured chairs.

These chairs should be shipping in 1-2 business days after the order is placed.

Yes, all Steelcase chairs (including Steelcase Factory Authorized Returns) sold by Crandall Office Furniture carry our 12 Year Warranty, which covers the entire chair and is the same warranty as we’ve held for many years on our remanufactured chairs. This warranty is held by Crandall Office Furniture, not by Steelcase.

Grade A Steelcase Authorized Factory Returns, and Grade B Returns Refurbished by Crandall Office will carry the same 14 day return policy as Steelcase. Any chairs fully remanufactured by Crandall Office Furniture will still carry our 30 day return policy.

Returned chairs must be in the same condition as received and returned in the original box. (please keep the box until you’re 100% sure you’re keeping the chair).

Chairs with significant visible wear or damage, will incur a 15% restocking fee.

+
Out of stock

-

+
Out of stock

-

+
Out of stock

-

+
Out of stock

-

+
Out of stock

-

+
Out of stock

-

+
Out of stock

-

+
Out of stock

-

+
Out of stock

-