Steelcase Authorized Factory Returns Logo

Steelcase Authorized Factory Returns

Crandall Office Furniture is now proud to be offering Steelcase Authorized Factory Returned Office Chairs on crandalloffice.com.

Like us, Steelcase has a free, no questions asked return policy on their chairs. When a customer returns a chair, these chairs are still in great shape. Through a partnership agreement with Steelcase, Crandall Office Furniture is now able to take these authorized returned chairs, and offer them to our customers at a reduced price.

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Returned Chairs Grading

Understanding Steelcase Authorized Factory Returned Chair Grades

Shop Grade A Returns
Shop Grade B Returns
Shop Remanufactured Chairs

Steelcase Authorized Factory Return Grades Explained Video:

1-4 of 4 reviews
  1. The reason I am leaving 3 stars is because the chair base has a 1/8th inch visible black scratch in the metal finish. When emailing about it and watching a video they sent me about grading, it clearly says that marks visible from an arms length are marked and noted on the website. Also that Grade A is like new, and Grade B has some visible at an arms length defects. I feel this chair should have been marked and noted so that I could decide if I wanted a chair with a visible scratch in the base. I think this should have been graded a B and that the cost should have been reduced because of the visible scratch.

  2. I wish I had tried this chair first, I’m not sure if it’s making my back better or worse. I had to buy an extra cushion for my back and bum because I couldn’t reach the lumbar support. The extra cushion for my bum was because I could feel the metal square that the seat rested on. Who knows, maybe I need more time adjusting to this chair. Customer Service was great though.

  3. Would not have chosen and paid for Grade A, after receiving product (manufacture date 9/2020, small crack in seat assembly). Would have evaluated Grade B more closely and possibly refurbished at much lower cost and apparently similar functional status. Plan to return.

General Information

How Old are These Chairs?

All chairs sold as an Authorized Factory Returns are less than a year old. Every chair was brand new when it was shipped to the customer, and was returned within Steelcase’s 14 day return window.

Once received, Steelcase assesses each returned chair in-house and assigns them a grade. We then take possession of these chairs, and go through each chair here as well. Once assessed, we assign each chair a grade of A, B, or C.

Grade A Chairs are certified by Steelcase, Inc. as well as Crandall Office Furniture, Inc. to be in like-new condition both functionally and visually, and carry the name Steelcase Authorized Factory Returns.

Grade B Chairs have been identified as chairs that require minor repairs or chairs with minor wear, scuffs, or stains on the chair frame or fabric by Steelcase. These chairs are evaluated and repaired by Crandall Office Furniture, and listed as Grade B Returns Refurbished by Crandall Office Furniture. All repairs or imperfections will be noted on each product listing for these chairs.

Grade C Chairs are chairs that have noticeable or significant wear on either the chair frame or fabric. These chairs will be cycled into our remanufactured chairs program and sold as Crandall Office Furniture Remanufactured Chairs.

These chairs will be listed at up to 20% off from new pricing.

Steelcase offers their customers a free returns policy within 14 days of purchasing a chair. The customer can return these chairs for any reason they choose. Typically the reason for return was they just didn’t like the chair or no longer wanted it. Any chairs that were returned due to mechanical issues or damage are not part of this program.

Unfortunately the chairs in this outlet store are not available for customization at this time. If you wish to customize one of these returned chairs, you can select that you’d like a returned / less than a year old chair as an option on most of Crandall Office Furniture’s remanufactured chairs, and then customize from there.

Yes. We assign every chair a number and will be photographing each chair individually. You will see this number displayed above each chair to be sure it’s the exact chair you will be purchasing.

For the purposes of selling these returned chairs, Crandall Office Furniture has been labeled as an Independent Authorized Value-Added Reseller of Factory Authorized Returned Goods by Steelcase. Beyond that, we are not a Steelcase dealer, nor directly affiliated with Steelcase.

We will be adding new chairs as they become available to us. In the future we plan to set a specific day of the week that new chairs will be released.

We will be making posts on our Instagram (Crandall Office Instagram Page Link) and Facebook (Crandall Office Furniture Facebook Page Link) pages when new chairs are listed using the #SAFR. Follow us on one of both of these platforms to be notified when we post new chairs for sale.

Shipping / Warranty / Returns

Do These Chairs Ship Fully Assembled?

No, we disassemble the Steelcase Authorized Factory Return chairs and ship them in the same packaging as our remanufactured chairs.

These chairs should be shipping in 1-2 business days after the order is placed.

Yes, all Steelcase chairs (including Steelcase Factory Authorized Returns) sold by Crandall Office Furniture carry our 12 Year Warranty, which covers the entire chair and is the same warranty as we’ve held for many years on our remanufactured chairs. This warranty is held by Crandall Office Furniture, not by Steelcase.

Grade A Steelcase Authorized Factory Returns, and Grade B Returns Refurbished by Crandall Office will carry the same 14 day return policy as Steelcase. Any chairs fully remanufactured by Crandall Office Furniture will still carry our 30 day return policy.

Returned chairs must be in the same condition as received and returned in the original box. (please keep the box until you’re 100% sure you’re keeping the chair).

Chairs with significant visible wear or damage, will incur a 15% restocking fee.

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