Shipping Policies

All online orders are processed the day of ordering up to 12p.m Eastern Time. UPS picks up all shipments Monday, Tuesday, Wednesday, and Thursday. It is our job and responsibility to process these orders as quickly as we can. After your order has been placed, processed and credit card approval, products will be shipped via UPS Ground, or otherwise specified and approved. UPS, generates a tracking number and automatically sends our customers an email with all necessary information.

If you require products delivered by a certain date, please call our office to verify your product availability. 99% of our products are in stock and ready for quick ship. Crandall Office Furniture does not guarantee at any time a certain delivery date or time frame for delivery for any order. The listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.

In any event that you place an order and the product ordered is not what you want or need, we will refund you for the cost of the product. Crandall Office Furniture does not refund any shipping expense and issues a 25% restocking fee. Please make sure the product you are ordering is correctly identified and fits your demand. Please call or email our office if you are unsure about any product you are ordering.