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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 898 reviews

Crandall Office Furniture, Inc.

4.9

D West

23:42 28 Sep 22

5 months later, I am sitting in the refurbished high back leap V1 writing this review while I email Crandall for advice on parts for another high back leap V1 I am rescuing. The first chair I was sent had a bent frame, they were quick to diagnose the problem and sent me a replacement right away free of charge. I boxed up my old chair and sent it back in the box that the new one came in, no issues and David contacted me directly to make sure everything was working fine. Great company, I will be purchasing all of my office furniture from them in the future.

Daniel Grice

22:31 27 Sep 22

James Harrigan

13:18 26 Sep 22

Annabelle Cooper

14:41 25 Sep 22

I wasn't sure what replacement cylinder I needed for my office chair. They answered my questions quickly and helped me decide what to order. Shipping was very quick and I am very happy with the order!

Josh Pollard

15:38 24 Sep 22

Received my remanufactured leap v2 and opted for the 2021 model. Chair is like new and the extra padding is great. The fabric looks excellent well and there are a lot of different colors to chose from. Very happy with my purchase from Crandall.

Michael Tran

01:55 24 Sep 22

their remanufactured Leap v2 is an amazing product; arrived quickly, reassembly instructions paper and videos were helpful, and chair has been a joy to sit in. 12 year warranty provides peace of mind if anything goes wrong, and customer support seems to be available for whenever you need them. thank you crandall office!

Judy Jawer

19:56 23 Sep 22

The people and products at Crandall Office Furniture are terrific! I spoke with Kim and Sheri on several occasions. Each time they patiently and professionally answered all my questions, and provided sound, honest guidance. My son is extremely happy with his chair. I'll be getting myself one from Crandall next :-).

Ross Weitzman

19:44 20 Sep 22

Unrivaled customer service and support, fantastic products at great prices. 5/5 recommend

Dan Miller

13:49 20 Sep 22

After sitting on the worst chairs over the years, the Steelcase Amia has been a dream. And a very good price too. By the time I had it together, couldn't even tell it was re-manufactured. My best recommendation is to buy from Crandall. Everything has been excellent.

Andre Hall

02:26 19 Sep 22

The Aeron Classic Replacement Mechanism Cover from Crandall was exactly what I needed after the original cover became brittle and broken. The installation video was also helpful in showing the simple steps to replace the cover. Thanks Crandall Office Furniture for the excellent service and help!

Mark Cybulski

15:08 17 Sep 22

Easy to navigate web site, top quality offerings, nice discounts for like-new, quick shipping, well-packed, easy to assemble.

Joshua Ames

22:14 16 Sep 22

Excellent customer service and chair quality!

Michael McIntire

18:02 16 Sep 22

Recently bought a Steelcase factory refurb from Crandal. The chair looks and works great, will use them again!

Pete Curry

21:46 15 Sep 22

Crandall has the best customer service on the planet. After they answered a ton of questions I had before ordering, I got my Leap V1 and there were just a couple of things that needed to be exchanged, they sent everything out extremely fast and with no hassle to me whatsoever. On top of that I now have this amazing chair practically new and didn't have to break the bank. I'm extremely happy with the chair and with my experience with Crandall

Truman Spittel

13:36 12 Sep 22

Crandall support answered any questions I had before purchasing. They shipped the refurbished chair quickly, it was packaged very well, and it feels like a brand new chair twice its price. Very happy and will be going to Crandall if we need any chairs in the future!

James Riazzi

18:53 10 Sep 22

I ordered the Steelcase LeapV2 in my selected color and added a new thicker back pad. It arrived early and looked new! Everything works great so far. I'm glad I made the purchase!

nischal reddy

18:35 10 Sep 22

Tue Ngo

17:18 10 Sep 22

I have an Aeron now, with a headrest too. That's really all

Ron Kimberly

17:37 08 Sep 22

Dan Hewins

14:53 05 Sep 22

Purchased a Grade A Leap Authorized Return from Crandall. Looks and feels like brand new! Couldn't be happier with the chair and savings.

Travis McKnight

19:57 02 Sep 22

The Steelcase Gesture I ordered is in great shape for the cost, and it arrived in three days. The assembly instructions were easy to follow, and the videos were nice to double-check against. I have no hesitation recommending this shop.

P.J. Ingenito

15:41 02 Sep 22

The Herman Miller Aeron chair I received from Crandall refurbished looks new to me. It is 10 times more comfortable than any office chair I've ever had before and it feels built to last a lifetime.

Chris Sellers

17:11 01 Sep 22

Second purchase through Crandall and really happy to see furniture being reused. These units are 99% of what you get from OEM factory. Clean, working, and in many cases better than OEM. Prep and shipping is also very snappy. My unit had a small issue with the gas cylinder and the support team was SUPER snappy and remediating the situation. Great solution for the work remote situation. Don't take my 4 star to mean anything bad - for a 5 star they would have to have made sitting something unexperienced.

Dan C

17:10 01 Sep 22

Little operation working like a well oiled clock. Ordered, paid, was promised the date, delivery was done exactly as promised. Quality - no wonder they stand by their 12 years warranty. If you're looking for a chair and don't have thousands to spent, call them. They'll take care of you.

Dustin O

00:21 01 Sep 22

I was in the market for an ergonomic chair, as I spend a lot of my free time and my desk and was experiencing discomfort with my current chair. After doing a bunch of research, I decided to give Crandall a shot since they had glowing reviews. I was a bit skeptical about buying a refurbished chair from a site I had never heard of, but with their 30 day money back guarantee I figured I had nothing to lose. While I'm still deciding whether or not I'm thrilled with the Steelcase Leap v2, I can say for sure that Crandall provided me with EXCELLENT customer service. Kim K. went way above and beyond to make sure I was happy, and was extremely patient and was very understanding. It's not often that you get customer service that leaves an impression but this was one of those times. The chair was in great shape, smelled good and fresh and wasn't too hard to put together either. The bottom line is, if you are in the market for a new chair, and don't mind buying a refurbished (like new) chair and saving a few hundred bucks, give Crandall a try. You'll be in good hands :)

Evan Murray

16:55 29 Aug 22

Purchased a remanufactured Steelcase Leap V2 from Crandall and I couldn’t be more happy with it. Almost perfect condition, new foam pads are excellent, and the instructions are straightforward and easy to follow. Very friendly emails, and although I haven’t needed to contact them regarding anything, I’ve heard from others that they are very helpful as well.

Carol Farley

19:15 28 Aug 22

Carpet casters for replacement of hardwood casters on my Steelcase Series 1 chair work fine. Only problem was removing the original casters as they were difficult and had to be pried off. Otherwise, all is well

G N

16:01 26 Aug 22

No complaints - chair arrived properly packaged in a Crandall box and was easily assembled. Price was good too.

Rich M

15:34 22 Aug 22

We ordered 2 Aeron chairs and got delivery a week ago.. My wife and I were surprised to see the condition of the chairs.. They look NEW.. We saw the video of the cleaning/rebuilding process but didn't think it would look this good. One of the chairs came with a missing piece for the Posture Fit attachment, but a quick phone call resolved it. Kim was super helpful and I got the missing item within 2 days. Now, that's Service!!!. We are beyond thrilled with our chairs and would highly recomment Crandall to everyone.

Allison Weilandics

18:14 20 Aug 22

Great quality item and fast shipping

Eric Armbruster

12:58 20 Aug 22

Great site, quick shipping, very high quality chair. Only issue was I got an already-dead cylinder. Generally not a big deal, but I didn't have a pipe wrench lying around the house, so getting the bad cylinder off was kind of a pain even though it'd only been on a very short while and I dinged up my new chair.Crandall sent me a new cylinder immediately though (awesome customer service on the website.)Can't predict dead cylinders though so I can't hold it against them and they addressed it immediately. Loving the chair now.

Alexander Lahuerta

21:04 19 Aug 22

That was incredibly easy. The replacement cushions for my chair fit perfectly. The fabric and foam are great. The tutorial video was short and easy to follow, and the return was painless.

Jim “Jim B” Berry

12:39 19 Aug 22

Just received new cushions yesterday for my V1 leap chair and it is SWEET! I took the opportunity to lubricate the chair with a video on their Youtube channel. It looks and feels like a brand new chair! And the cushions are (no exaggeration) 10x more comfortable than my highly used chair was. It took a bit of work to get the back pad tucked into the lower sleeve, but again there was a nice clear video on their Youtube channel to do it. These guys have their act together.

Sam Marozik

05:59 19 Aug 22

Amazing and honest company! Re-manufacturing quality is basically brand new! Also, I had an issue with a recent order, and the staff solved the problem quickly and with no questions asked! :)

Allen Miller

18:47 18 Aug 22

Fantastic prices and amazing customer service. Kim Koster worked with me when a material was delayed and I was travelling to make sure I got the chair I wanted and it arrived when I was home.Crandall has a reputation as the best place to buy a Steelcase chair - in my experience they have absolutely earned that reputation.

Benjamin Sims

17:34 18 Aug 22

My order arrived ahead of the estimated ship date and the chair was in great shape despite being 'Grade B'. It supposedly had a scuff, but it must be too minor for me to notice. Even if the scuff was more noticeable, the chair I purchased would have been worth the price.

Jim P

03:50 18 Aug 22

The chair came in perfect working conditionthe manual was off though since i got the stool chair and not the regular chair setOther then that it was a fast shipment and fair pricing

Patrick Dougherty

16:24 15 Aug 22

Great experience ordering online then working with Crandall & their staff through fabric selection and delivery coordination. Love the mission and execution of the company that enables responsible consumerism while providing top-notch product.

Greg La Vardera

19:08 14 Aug 22

I ordered and received a refurbished Herman Miller Aeron Chair. The refurbishment work is very good, resulting in a good value for a nearly new chair with a long warrantee. This is a highly recommended path as an alternative to new chairs. I would be very cautious of vendors flipping used chairs without re-manufacturing.

DARRELL SMITH

18:15 12 Aug 22

The casters I ordered where perfect for my older SC criterion stool. Ordering was easy and fast shipping . Thank You

max ancar

23:04 11 Aug 22

Worked perfect easy to follow youtube instructions 100% awesome

Hosanna Loreaux

20:46 08 Aug 22

I purchased a Grade B Steelcase Gesture and I love it! The minor scuffs on the chair are exactly as they were advertised on the website, so no surprises. Otherwise, the chair feels brand new and looks amazing. Shipping was extremely fast and I feel like I got a great deal compared to buying a brand new chair.

Jeffrey O'Donnell

20:17 08 Aug 22

I received my refurbished Steel Case Amia chair this week, and I’m so happy with it. It was a fantastic experience and a great product. Thank you.

Taylor Sahli

14:52 08 Aug 22

Wendy Ljungren

18:36 07 Aug 22

Easy to select high quality Steelcase furniture, and get it in days.

David Valentine

17:53 06 Aug 22

I am very happy with Crandall Office Furniture and would highly recommend them for Steelcase Leap chair refurbishment. My chair looks and feels better than new. Also, the bioknit fabric and new seat cushions are excellent.

Zachary Bass

15:01 03 Aug 22

Fantastic experience! We got two Aerons. The quality and value was excellent!

Steven Sturm

02:26 31 Jul 22

I have had my Steel-case Leap V2 for about month.It has exceeded my expectation. Great price, excellent qualityI purchased the Factory Return.Special thanks to Kim for handling the order.I highly recommend Crandall.

stephen barker

00:47 31 Jul 22

Over all a great experience with my remanufactured Steelcase Amia, cannot tell the difference from a new one. Couple of places to improve maybe, chair took a long time to ship ?!?!. Would be nice to have a sheet to explain the chair functions, apart from that I really recommend going this route, delighted with the chair and the experience with Crandall Office Furniture Inc

Thomas Schneider

12:36 30 Jul 22

Garrison Grogan

14:39 28 Jul 22

John Bickel

19:15 27 Jul 22

Ordered one of their "A" Steelcase Amia chairs. It arrived sooner than expected. It was in great condition. No missing parts. Quick and easy to assemble.

Alex Markov

17:28 23 Jul 22

Great business to buy an office chair from. Website is easy to use and navigate. High quality office chairs. Customer service is great I had an issue with my chair which they resolved right away. Definitely will buy from them again.

G. Richardson

16:52 23 Jul 22

Chair arrived quickly and was in great condition (good as new) as described. Saved hundreds of dollars. Highly recommended!

FJ C

17:50 22 Jul 22

Good experience with my order!

Ted Tramonte

17:24 21 Jul 22

I can't recommend Crandall enough. My chair was shipped so fast and was in perfect condition, but a critical component was missing. I got on their live chat support and they immediately responded and shipped out the missing part, which was astonishingly on my porch 12 hours later.

James Truxon

11:10 19 Jul 22

I am extremely happy with the refurbished Aeron chair I purchased from Crandall - I cannot distinguish it from a new chair - it works flawlessly, looks great, was easy to set up with the videos Crandall has published online (took me 20 minutes max). As a tech worker, quality seating is critical, and the back pain caused by my previous chair is already gone. I did a ton of research for this purchase; Crandall's refurb process seems to be at the high end of industry standard, pricing was in line with other refurbishers, shipping terms & product availability were excellent, and they delivered exactly when they said they would. I was extremely nervous, because one of Crandall's most visible competitors (Seating Mind, may they rot forever) burned me hard on an identical purchase in 2020 after the lockdown, so I'm very happy to find that the experience with Crandall was positive and straightforward - I would (and may still) buy again from them in a heartbeat.

Chuck B

18:28 18 Jul 22

Very good company to deal with (so far). Purchase and shipment went smoothly. There was a few day delay in shipping, which they mention in their order confirmation email. It arrived 10 calendar days after I had ordered it. The Hermin Miller chair that I ordered was very well packed and in the condition I expected (refurbished). Both armrests and the lowering piston were both brand new. I didn't expect brand new, but this was a close as you can get and I didn't spend > $1000 to get the older model, which I prefer.

Roger Taylor

13:24 18 Jul 22

If you are tired of replacing cheap office chairs and want to upgrade to Steelcase this is the place to do it. Real discount and great friendly service.

Kevin L.

21:05 17 Jul 22

If you are going to purchase a Leap V2, just go with them. Nowhere is going to give you a better experience.

Luke Schlessinger

20:49 12 Jul 22

Great experience! Chair shipped fast and was fairly priced. I saved $600+ compared to retail and I didn’t see a single sign of wear and tear on the authorized return.I’ll definitely use this site again for chairs in the future.

Jerald Marlett

02:09 11 Jul 22

My chair arrived much faster than expected and in perfect condition. Great price, great service. I would definitely order again.

KEITH DALTON

15:19 10 Jul 22

The Herman Miller Aeron chair arrived looking brand new. The packaging and instructions were very good. It was nice they included the hex bit to screw in the four bolts. I appreciate they will stand by the warranty for 12 years and you don't have to ship the entire chair back in case warranty is needed. Last but not least recycling chairs makes a lot of sense and the cost savings is an added bonus.

rebecca adkins

22:02 09 Jul 22

The people in this company are amazing! Makes me almost want to apply for a job there (even though I am retired!). Everyone was very helpful and efficient. The chair arrived in great condition. It was easy to assemble, especially because the instructions were terrific. We love it! I will definitely buy from them again and recommend them to all of my friends.

Brandon

20:02 09 Jul 22

Excellent Customer Service and Products! Ordered the Steel Case Leap V2 and it came brand new with better options then order from Steel Case directly! I highly recommend Crandall, Steel Case Leap V2, and adding the additional foam to the back and seat, it really makes a big difference!

Richard Creencia

20:22 08 Jul 22

I was looking to buy my first higher-end office chair and came across Crandall. Not only do they offer a variety of chairs I was interested in, they also have informative videos that were very helpful in making my decision. They were out of the fabric color I wanted for a custom remanufactured chair, but I was able to find a Grade A chair that was close enough and was able to get an absolutely fantastic chair for $500 off retail price. I will certainly but from them again for any future office chair needs.

Jennifer T

19:01 08 Jul 22

Like new for a good price. Chair is great!

Christopher Olin

16:13 08 Jul 22

Found Crandall through the Steelcase website. I ordered a Gesture from them and their customer service was excellent. Chair took mere days to arrive. Simple to set up and their youtube videos were a great resource for learning about the chair's features.Kinda hard to beat their 12 year warranty.

David Nguyen

01:29 08 Jul 22

Purchased a replacement part from crandall for a leap v2. Worked like a charm and fixed my problems.

Claire Clottey

18:16 07 Jul 22

I recently purchased a Steelcase Amia chair taking advantage of an offer on Crandall Office Furniture. Whilst I was a little nervous about spending quite a bit more than I'm used to spending on an office chair, the reviews (and my aging back) swayed me. I contacted Crandall Office a couple of times and spoke to the wonderful Ms Kim K who helped me select a good chair based on my usage and specific needs. Kim was efficient, patient and very professional with her advice. I felt no pressure to make a purchase yet felt confident that I was provided with the information that I needed to make an informed decision about making a purchase.I highly recommend Crandall Office Furniture for their accurate description of products, customer service, good deals and fast delivery. Knowing that I could make an exchange if my chair wasn't a good fit for me was reassuring however I will not be returning my chair because I love it!Ps. I definitely feel the Steelcase Amia was the better chair for me than the Leap V2 based on my home office usage.

Josh Higgins

16:41 07 Jul 22

Incredible service and they just know their stuff through and through. Highly recommend.

Helena Wolfe

23:34 27 Jun 22

After finally acknowledging that my 25 year old Steelcase Criterion office chair was simply worn out, I purchased 2 Authorized Factory Return Steelcase office chairs. We both love the comfort and quality of our new chairs. The hardest part of putting them together was inserting the wheels into the base.

Thomas White

13:14 27 Jun 22

While I was in Europe on vacation I browsed the Crandall Office Furniture website for a highly rated chair for my home office and found a leather Steelcase Leap V2, which had been returned, but looked like new. I contacted the company via email inquiring about purchasing it and received a quick response from "Kim" I asked if the chair could be held for shipment until I returned to the U.S. She was very professional, but also very friendly, and immediately agreed. She scheduled shipment for a day before my return to the States, and said I should receive it in 3 or 4 days after I got home. To my delight, I actually received it 2 days after I got home. It was well packaged. The chair, which included the new casters that I requested, was in perfect condition! There was some minor assembly required, so I watched the video on the companies website and had it assembled in only a few minutes. I love my new chair! It is sooooo comfortable and has great lumbar support! I highly recommend ordering a chair from Crandall Office Furniture. They will help you find the best chair for you...ask for Kim...she was a delight to deal with and helped me with the purchase all along the way. Thank you Kim and Crandall Office Furniture for making the process so easy!Best Regards,Tom WhiteNaples, FL

Alex Noble

19:49 23 Jun 22

I picked an A stock Steelcase Gesture and it arrived within a week with no issue! The chair is a drastic improvement from my previous generic Amazon chair. Saving more than $500 in the process was icing on the cake.

Jesus Mendoza

17:22 23 Jun 22

Huge selection with amazing quality and the fastest shipping on the planet. Highly recommend them!

Xavier Duarte

15:59 23 Jun 22

Mickey Dair

00:15 23 Jun 22

I was trying to decide between Crandal and BTOD and chose Crandal for a refurbed Herman Miller Aeron. Both companies had excellent reviews, so it came down to who had the chair I wanted in stock and Crandall did. Shipped ahead of schedule and arrived with no major blemishes as you would expect as the Aeron is built like a tank. You could tell it was well cleaned as it was not an old musty used smell, but a good clean new car smell.

Andres Garcia

14:48 19 Jun 22

I was looking for a new chair for my 10 yrs old home office chair, until I found Crandall Office Furniture and the option to replace my back and seat cushions. I took the option and now I have a new office chair looking as new.. the replacement instructions were pretty clear and easy to perform. BTW customer service was great too…

HS M

16:30 18 Jun 22

Chair is good. Thanks. However, the option to get the 4 way arms for this refurbished Amia was not available the week I ordered - a week later it was! I called to see if I can order the 4-way arms - as I would have waited to order the chair if I knew the could be available later. I called customer service last week to find out if I can get the 4-way armsWaiting to hear.

Drew

20:01 17 Jun 22

I had a problem, Crandall had the solution. I needed to have the seat pan and back pad replaced on my office chair that I’d paid too much money for, and sure as heck didn’t want to buy a new chair. Crandalls website is super easy to use, and someone even reached out to make sure I’d picked the right chair model. I ended up with replacement pads, at a small fraction of the price of getting a new chair. Win/win!

Gil D

19:00 17 Jun 22

I can't speak highly enough of David and his staff at Crandall Office Furniture, Inc. I bought a replacement cylinder for my Leap V1 chair and had some initial difficulty with it holding position. David and his team immediately responded with advice and videos on how the properly adjust the chair mechanism to work correctly. They also offered to immediately send a replacement cylinder if the adjustment didn't solve the problem. My favorite chair now works perfectly thanks to Crandall Office Furniture. They provide quality parts, competetive pricing, fast delivery, great online information and most importantly .... SERVICE. You will be hard pressed to find that combination at any other supplier. They have my heartfelt thanks.

Dan C

18:18 17 Jun 22

I bought a Leap V1 Highback Remanufactured chair from these guys. Best decision I've made for my WFH office. At first glance you could be forgiven for thinking I bought a brand new chair at half the price. The product arrived WELL before the estimated time frame, and I had great interactions with them via phone and email when I was needing a few questions answered. If you're looking for a high end home office chair and you can't stomach the retail price for the new high-end market, definitely give these guys a look. For the same price, approximately 500.00, there are plenty of good chairs, but not as many *Great* chairs. And getting something this solid with as many new parts (some improved over OEM) is a no brainer compared to some of the other options. You can absolutely find used Leap chairs cheaper, but you don't get the brand new cushions, may not get the same upholstery options, and if you're buying from and independent seller and wanted to personally refurbish your chair, you could end up spending more to get less.

Jason Stowe

17:35 17 Jun 22

Seamless ordering process. Good communication through their chat feature. Definitely ordering from them again.

Piero Rocca

18:22 16 Jun 22

Excellent experience and product. I really appreciate the photos showing the condition of the chair. I did have a few more minor scuffs that weren't called out but overall a good value and a great way to recycle good product.

Sunnie Larsen

17:41 13 Jun 22

A new cylinder and a set of wheels resurrected my beloved 21-year-old Steelcase Leap V1 chair which has seen heavy use in working from home over the last two and a half years. The shipping was very quick and I appreciated the installation videos!

Gennadiy Shafranovich

18:32 12 Jun 22

Robert Rollins

01:12 12 Jun 22

I found out about this company through one of their instructional videos on Youtube. It made replacing the gas cylinder on my Aeron chair super easy to do all by my self, which saved me a ton of money.

Justin Kovac

18:20 10 Jun 22

Fair prices and product arrived as described. Thanks!

Sarah W.

17:52 03 Jun 22

They had just the part I needed to fix up my old Herman Miller Aeron chair good as new. As well as plenty of good advice on their website to help me figure out what part I actually needed.

Luke Feinberg

23:15 02 Jun 22

Paul Fitzgerald

15:42 01 Jun 22

Steve

12:28 01 Jun 22

Ordered a refurbished Steelcase Leaf V2 chair with new back pad. Great experience! Chair arrived quickly and very well packaged ... cannot even bring myself to toss the box it is such good quality. Followed the video links to put the chair together quickly. It has been comfortable and performs like the one I had been borrowing from work ... even better with the thicker seat and back pads. Highly recommend Crandall -- nearly bought elsewhere until I saw reviews and then found Crandall. So glad I did. Really appreciate all their educational videos on the chairs and accessories (like the different wheels).

Alex Osborne

16:49 31 May 22

Michael Lee

00:52 30 May 22

Bought a refurbished Leap v2 after seeing how amazing their customer support was. The chair arrived much earlier than expected and has been wonderful so far (have had it for about a week). If you are interested in a Leap and aren’t sure about going refurbished I highly recommend Crandall Office. You can always chat with their team to work out any concerns you might have.You might notice some wear on the plastic components as those aren’t able to be replaced, but outside of some scuffs the chair feels brand new and is amazingly comfortable with their extra cushion seat they install.

Julie Theodore

11:09 29 May 22

Absolutely wonderful customer service. The rep answered all questions promptly, thoroughly and patiently. The Aeron office chair arrived in good shape and packaged well. The instructions for assembly were easy to follow. The chair is almost like new and works well for me and my size. Very impressed with this quality company. Hard to find companies like this in today’s market. Please keep it up! Thank you!

Jonathan Goss

16:48 28 May 22

Wanted to get a good office chair now that I'm basically 100% remote with work but I couldn't afford retail pricing for nice, ergonomic chairs. I found out about Crandall through some reddit threads and let me tell you, it was the best decision I've made so far. Any questions you have, they're quick to respond and I'm so happy with my decision. Will always recommend Crandall to those in my life looking to get a better office chair!

Zach Beall

20:29 26 May 22

I'm delighted to have received two very nice (new looking in fact) Aeron chairs from Crandall. I had some reservations with ordering some refurbished chairs site unseen and even more about shipping them. Crandall did a fantastic job refurbishing these chairs, they were packed very safely, and easy to assemble. I'm delighted with my purchase and plan to make more in the future.

Scott Woods

19:47 20 May 22

Fantastic, I got the Steelcase Leap V2 and I couldn't be happier. The chair came in 3 large and 3 small pieces while the instructions made it easy to put together. UPS couldn't find my location and sent the chair back. Sheri was very helpful and took care of getting it right back to me with no extra charge!

Michelle Miller

18:22 19 May 22

The chair was a gift for my son. It arrived super quick, was super easy to put together and I love it. As does my son. The chair is incredibly comfortable. It glides across the floor with ease. I would absolutely recommend the chair and your company to any one. 👍⭐⭐⭐⭐⭐

Jared Mickelson

12:45 16 May 22

Streamlined, reasonably priced, promptly delivered, high quality product. Could not complain if I wanted to.

Czartek

09:08 16 May 22

I have recently purchased two late model return and they looked perfect -- like brand new. Very easy assembly and function just as advertised. One was a Lleap V2 with headrest and a Steelcase Series 1 that is also very comfortable and supportive.I couldn't be more pleased. The shipping was right on time as well.

Gregory DeGough

11:14 15 May 22

Gas canister arrived in great shape with excellent packaging. The installation instructions were clear, concise, and, most importantly, worked! Very satisfied.

Carl Peter Estenik

19:20 12 May 22

Chair came in perfect condition, assembly instructions were clear, and it's helped my lower back issues greatly.

ToufuNow (ToufuNow)

20:55 10 May 22

The quality of the refurbished chair is very good. Also it has a very active and helpful customer service. The best choice for an affordable and environmental-friendly ergonomic chair.

Miguel Gonzalez

18:15 10 May 22

Ordered a task chair for my WFH setup. Placing the order was straigtforward. Chair was delivered promptly. The chair was packaged properly and came with easy to follow assembly instructions.10/10 would buy from them again.

Chris Elias

19:15 09 May 22

I love my chair! Great price for a refurbished Steelcase chair. Other than a few small blemishes the chair is perfect. Well worth it for saving a few hundred dollars. Shipping and customer service was great as well.

Josh Butler

13:02 09 May 22

Great products and customer service. I ordered seat pad replacements for my Steelcase Leap V2 office chair. The replacements are top quality, fit perfectly and are much more comfortable than my well worn original pads.

Spencer Choi

02:30 08 May 22

Graham Bailey

19:32 05 May 22

Igor Shevtsov

14:56 05 May 22

Excellent chair and excellent service.

BreAnn Pauley

23:21 04 May 22

We have already placed two orders this year from Crandall Office Furniture and they have quickly become our go to for office chairs. The quality of each chair is impeccable, each order arrived well before the expected date, the chairs are easy to put together, and the customer service is beyond outstanding. As long as Crandall is in business, I will always recommend them!

Andrea De La Barrera Montppellier

20:08 02 May 22

Great and transparent work. Got an Amia refurbished chair. Arrived within the estimated time. Straightforward and easy assemblage instructions. The chair arrived in excellent conditions and client support would answer promptly through the selection and purchase of the chair. First time I got an ergonomic chair that I actually fit in!! Game changer! I've used it for about two weeks. 🤓🤓🤓

Jeremiah Gibson

18:01 30 Apr 22

Purchase and checkout was a smooth as possible. Product arrived promptly and in perfect condition. Customer service and product both exceeded my expectations, I would recommend this business to anyone.

Ryan Kaltved

23:06 26 Apr 22

Would highly recommend. Received the chair in about a week and it looked brand new

Marian Waldman

20:19 26 Apr 22

I ordered a factory return Steelcase Gesture from Crandall Office. It was shipped less than a day after I placed the order, got to me quickly, and is perfect. The price was excellent, and everything about the purchase was better than I could have hoped.

Roy Rangel

15:30 26 Apr 22

I highly recommend ordering from Crandall Office Furniture. After doing my research I decided to order from Crandall Office. I could have bought a used chair for cheaper, but I decided that Crandall's remanufactured chairs are the best value. I ordered a Steelcase Leap V1 Highback for $449 with free shipping. I received my chair 4 days later. The chair looks and feels brand new! I have had the chair for almost one month, and I am extremely satisfied with my chair. I will be ordering a second chair for my wife soon.

Teri Kaskin

13:35 26 Apr 22

I love this chair

Timothy Hooper

17:15 25 Apr 22

I have had the best service from Crandall Office Furniture even after trying to figure out which chair worked the best for me. They were able to answer many different questions and got back to me very quickly for each one. It is very rare to find a company that truly stands behind their word and product to the level I have seen and experienced.

Chris S

03:21 16 Apr 22

Chair replacement pads arrived quickly. Highly satisfied with them so far.

John Vardaman

15:50 15 Apr 22

I ordered some replacement cushions for my Steelcase Leap V2. The entire process from start to finish was easy and fast. The replacement cushions are very plush and comfortable. I can easily see them extending the life of my chair for years to come.Sending the old cushions back to Crandall for a $30 rebate was easy as well — just put them in the box they shipped your new cushions in and send them off at UPS using the prepaid label.I'd highly recommend Crandall Office Furniture to anyone looking to extend the life of their office chair.

Ethan P

16:58 10 Apr 22

Franklin Goldberg

18:37 08 Apr 22

We were extremely happy with the quality of the product, speed of shipping, and the clear instructional video. This was an exceptional experience and we're very grateful to have found the right part so easily for a chair that we bought on Facebook Marketplace without knowing the gas chamber for the hydraulics was broken.

John Estell

18:03 08 Apr 22

Chair (Steelcase Leap v2) arrively ahead of schedule and was very well packed inside its container. Online video made assembly easy and straightforward. Chair is in excellent condition and much, much better than the one I had. Only regret is having waited so long to make this purchase, as this is the first time I've went with the remanufactured route for getting a new chair. Very satisfied customer - will buy again from Crandall.

Troy Colvard

20:45 07 Apr 22

Great chair at half the price. Looks and feels like new and arrived shockingly quickly. Absolutely no complaints.

Alex Koehler

18:49 07 Apr 22

Gregory Laurent

17:54 07 Apr 22

The chair arrived in excellent condition (as described) and quickly. Highly recommended.

Joseph Martin

14:01 04 Apr 22

Great place with some great deals, fast shipping too, only issue I had was that the instructions included in the box were for a completely different chair which led to some confusion.

Mark Herring

17:09 02 Apr 22

Awesome experience and advice. Chair is as good as new. Fantastic service, can't recommend more highly.

Michael Pham

20:02 01 Apr 22

I got exactly what I needed. A small plastic circle popped off and nearly took an eye out when I tried to adjust the back lean resistance when assembling the chair to make sure it worked, but I wear glasses so it was fine. It doesn’t appear to have affected the chair at all. Reupholstery is great, seat tilt great, cylinder great, lean back is good and silent.

Kenneth Morgan

16:35 26 Mar 22

Order entry was seamless, received product as described, shipping was on time. Very easy to do business with and I will use Crandall Office Furniture, Inc. in the future.

Gary Herzig

23:26 25 Mar 22

Refurbished Steelchase Leap v2 arrived super fast in "new" condition. My wife tried it and said she wanted one. Hers also arrived fast in "new" condition. Multiple adjustments allow one to custom the chair's fit to most any body. Very happy with the product and the service.

Michael Stack

14:53 25 Mar 22

Cannot say enough about their great customer service. I had difficulty with a replacement gas cylinder constantly sinking due to the alignment of the button on the cylinder and the height adjustment control on my chair. Kim at their online chat patiently worked with me and sent links to videos and instructions on how to adjust my set screw on the chair to adjust for this. Within a short time, my old chair is like new again, and I can sit higher and more comfortably than I have in years. Great great great customer experience and I would highly recommend!

Alan N

19:43 24 Mar 22

Found out about Crandall's Aeron chair parts from YouTube. I ordered some replacement arm rests. I like them more than the stock ones and they're cheaper. Was a breeze to install.

John Lowry

21:18 21 Mar 22

Great chair and it looks brand new!!

Chris G

15:24 21 Mar 22

I am very pleased with my chair. It's in like new condition, comfortable, and arrived in an easy to assemble configuration. After suffering thru bargain chairs, I finally have a comfortable, study, and good-looking office chair. Thank you so much!

Banjo Fox

20:35 20 Mar 22

The support staff are amazing to work with. Answered all my questions quickly, and clearly. They even helped me figure out the best product for my needs! Happy to do business with Crandall Office Furniture

Mike Tenney

17:29 20 Mar 22

I've had the chair about a week. I am very happy with it. Crandall does a very good job and the savings over new is definitely worth it. Doubt that I would every pay full price for a high end office chair as long as Crandall is available.

Jay Brar

00:20 18 Mar 22

Theodore Thi

22:37 17 Mar 22

Received the chair about a week and a half after ordering it. Everything was as stated and it looked brand new. Loved how the cushion is a little thicker than the normal Steelcase Leap v2 cushion. Very easy to install.Very much recommend!

Ryan Baggett

20:32 17 Mar 22

Loving my chair. Customer support was amazing when they helped me (it was my fault, I put in the wrong shipping ZIP). Shipping was fast and the instructions were extremely clear. It's high quality material and a high quality chair.

Active Training Consultants, LLC

16:13 17 Mar 22

Awesome product!! We purchased six chairs and had them customize it with our logo. Everyone that comes in to our office literally wants to try them out!

Andrew Schonlau

18:23 14 Mar 22

I recently ordered a remanufactured Steelcase Leap V2 chair from Crandall Office. I've had it for just over a week and so far I'm loving it! For the last 2 years I've been sitting on a hard plastic Ikea chair while working remotely, so this is an amazing improvement. My last chair was uncomfortable and starting to give me lower back soreness. After a week in my Steelcase I'm already noticing improvement!I chose Crandall after a lot of research online and multiple people on Reddit noting a positive experience. I chose this chair because I was looking for comfort, ergonomics, and a reasonable price. The 12-year warranty was a major plus as well. I had the chair within 8 days of ordering. The installation instructions that were included made it easy to reassemble the chair out of the box... no issues at all.Great service and product!

Jonathan Foster

16:21 07 Mar 22

This Aeron chair arrived in box, I put it together in a short time with the aid of a youtube video. Very easy...and very comfortable, Thanks!

Tommy Fair

14:30 07 Mar 22

David Diskin

20:38 05 Mar 22

This was my second try at getting and installing a refurbished Herman Miller Aeron chair. My first experience with another office furniture company was not great. Took about 6 weeks to get delivered. Box was ripped and shoddily packed. And, no instructions or video was provided. Further, support was lacking.In contrast, Crandall was great! Very responsive to inquiries and provided helpful videos and instructions. And the box was nicely packed and protective of the chair. Thanks for your service, Crandall Office!

Kevin B

16:22 05 Mar 22

Inepsa

15:09 04 Mar 22

Very happy with the remanufactured Steelcase Leap V2. Looks brand new, feels amazing to sit in. Perfect amount of adjustments! Such a massive upgrade from a cheap office chair.

mike mandracchia

02:46 03 Mar 22

Ordered an "A grade" Steelcase Amia Air that was manufactured about 6 months earlier than my order. Chair arrived and was put together in a few minutes. Aside from a manufacturers tag hanging from it, I would never know it wasn't brand new. I built the exact chair on Steelcase's website and it was about $375 more... and there was a month long wait to ship. I can't speak for their other "lower grade" chairs, but they post pictures of the exact chair you will get and they are very honest with even the most minor scuffs/flaws. As long as Crandall is in business, I will never buy a brand new chair and pay retail!

Paul Pesut

22:12 28 Feb 22

Good price, fast delivery, everything fit and worked great. I couldn't be happier.

Matt Bailey

17:48 27 Feb 22

Fantastic experience getting a replacement seat for my 13 year old steelcase leap. New foam and fabric like getting a whole new seat. Great recycling business, reducing office waste and really extending the (already great) lifespan of high end chairs.

See all reviews Write a review

Facebook Rating

4.9

Based on 28 reviews

Crandall Office Furniture

4.9

Matthew Rineer

17:45 14 Sep 22

Here is a copy of the email I just sent to David Crandall who emailed me asking how we liked the new chair:

Good afternoon,

I wanted to let you know my wife loves the chair, it is exactly what she wanted and looks great in her studio! We are VERY pleased with it. The chair was a surprise "new studio" gift for my wife who is a newborn and family photographer and will be spending MANY hours in that chair editing. The added personal note on the Crandall notepad showed you actually read the note I had added for my wife, you took a minute to hand write your own based on what I wrote - THAT'S going above and beyond!! Thank you!

A few years back I purchased a refurbished Steelcase Leap chair but from another company and I had only a few options of chair to choose from which was not a big deal since I wanted black. When I received it, it looked very nice, but the chair had a few signs of previous use - which was not a surprise since it was refurbished. However, this chair looks brand new and I/we (we because I sneakily asked color, fabric, and frame color options) got to choose from SO MANY options AND upgraded options (like the back and seat pad), that's awesome! It was like picking out a brand new chair and for 1/2 the price! The remanufacturing and shipping was very fast as well, I ordered Aug. 24 and it was delivered Sep. 2! I will certainly tell everyone I know who is looking for a new office chair to shop at crandalloffice.com. I wish we lived closer so I could stop by your office and shake your hand and personally thank you! I feel like we purchased a whole office full of furniture - but we only got one chair. You have a great product and I am so grateful I found your website! Thank you!

Jenn Bark

14:46 05 Jul 22

Fantastic customer service, I am shocked! I sent an email asking if they were able to sell me a replacement part for a Herman Miller I’d bought on Craigslist. Kim was thorough in helping me diagnose what I needed and offered to send me something to try first prior to making a large purchase for a part.
I really appreciate when companies don’t take advantage of customers asking questions/not knowing how to repair things. I hope to purchase a chair from Crandall in the next few months to say thanks!

Margaret Meg

02:23 12 Feb 22

My chair arrived today. I assembled it with the help of the video. I am happy with it and hope it helps with my slouching. Thank you Crandall for allowing my teacher budget afford a Herman Miller chair.

Donna Harrison

21:20 02 Aug 21

Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!

Michael Phillip Eastman

12:23 05 Jul 21

I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!

Lisa Brohl Epley

19:26 01 Jul 21

Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!

Heidi DePew Kiraly

14:49 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Jerry Wilson

15:54 17 Mar 21

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

Gerard Kampf

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Joan Kohler

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

See all reviews Write a review

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