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High End Steelcase & Herman Miller Office Chairs with a Warranty - Proudly Remanufactured in Greenville, Michigan!
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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 1200 reviews

Crandall Office Furniture, Inc.

4.9

Fred Miller

1695591170

Very helpful and efficient fromstart to finish!

Doug Probstfeld

1695586468

Hi David,The replacement mechanism clamshell cover set was perfect with much improved securement tabs but the chair is now screwed up. We couldn't get the base off using the rubber mallet shown in your video so we got two mallets and hit opposite legs simultaneously. Instead of separating the base from the gas cylinder, the cylinder separated at its top. I think it broke because the chair seems much worse off now.I'd like to consider sending this chair to you as trade-in for 2 large refurbished replacement Aeron chairs.I'd also like to know why you support Steelcase chairs. Are they as good?Doug

Michael Roetman

1695515393

Great service! Great product!

Tathus

1695491229

I ordered a Steelcase Gesture from Crandall. The chair came very well packaged but was missing a trim piece. I contacted Crandall and they sent it out quickly. I ended up sending the chair back as it just was not for me. However that is not Crandall's fault. The return process was very easy however.

Joe Jogmen

1695490089

jeff testolin

1695408547

Sitting on top of the world! Amazing people. Like other stories here, my chair was an old office Steelcase that I got from a family member which was purchased in the 90s. I had to replace a few castors two years ago and Crandall helped me locate the chair info and confirm I was ordering the right part. Worked perfectly.Two years later the gas cylinder went bad on my chair and I was "low riding" in all my meetings. I finally decided to try a more advanced repair and again, someone at the office was available to help me get the right part. The included instructions had a QR code to the YouTube video and perfectly walked me through a simple process that saved me oodles of money by avoiding the purchase of a new chair, and keeping this workhorse office friend around for many more years to come. Riding high again! Thanks Crandall!

Martin Urberg

1695327814

I needed parts for a 40 year old desk chair. The people at Crandall responded to my email with advice on the right parts. I got them and they worked perfectly. Good customer service and good products.

brent awe

1695317365

Fantastic to work with, excellent direction and advice and the products I purchased are as described or better! Would recommend to anyone in the market for anything they carry.

Kristen B

1695122773

Very happy with my purchase! Everything looks and feels brand new! Definitely would consider buying from here again. Great quality!

Big Boy El Jorge

1694976525

Eric Engle

1694876570

Ordered a new lift cylinder tube for my Herman Miller Aeron chair. Great price and shipping. The video tutorial helped immensely!

Brandon

1694820369

I recently bought a used Steelcase chair that the lift cylinder didn’t work on, so I knew where I would be going for parts! I have used Crandall office furniture in the past for a set of arm pads for another Steelcase chair at my work, both of my experiences with this company have been absolutely top notch! Everything has been in great shape and worked/fit perfectly! Great job Crandall, keep it up!P.s. they have awesome videos for tear down and installation of parts as well, extremely helpful!

Hee Song

1694713753

It came with a PERFECT condition!! I really love the chair and it seems as comfortable as a bed. I no longer have neck and shoulder pain, which I think it was because of my previous chairs. And they arrived at the exact time that I needed. Thank you so much David and staffs from Crandall! They were super responsive and helpful :)

Bob G. Allison

1694608385

We were so pleased with our order for the replacement gas cylinder for our Steelcase office chair. Crandall Office Furniture was prompt in shipping, the delivery was great. But what wowed us was the follow-up attention they showed to ensure we received our order and everything was going good. It was not a robot e-mail, it was from real people who answered any and all my responses. These "northerners" surely showed us "southerners" with their "southern hospitality" how customer service should be. Would not hesitate to do business with them again!

Riley Murray

1694368459

I got a remanufactured Steelcase Leap v2 from Crandall. The savings were incredible and the quality of the chair is good-as-new. (I can't actually imagine a brand new chair being noticeably different.)My one piece of advice to potential customers is that you should pay with a credit card that has the same billing address as your shipping address. If the mailing and shipping addresses are different, then they'll put your order on hold until they reach you on the phone to confirm your order.

James Brooke

1694346109

replacement part for Aeron chair--good price, excellent S&H, very pleased.

Dan McGinnis

1694283890

I got a really nice office chair for much less than if it were new and 100% would not have been able to tell it wasn't actually new. Great busniess

David Moneypenny

1694191672

Ordered Herman Miller Aeron Chair part. Looks like good quality so far; a big improvement over the worn part I replaced. Fast service. Keepin' these guys in my Holodex.

Fred Sonnenberg

1694168307

My chair is as good if not better than a new one!

R C

1694121885

Crandall co & their price I give 5 stars but the steelcase series 1 chair I bought from them I give 1 star. The chair doesn't have enough padding on the seat. I don't know how it got such a high rating for comfort.

Julian

1694107417

Chair arrived with quality control issues and customer service has not been responsive or helpful in resolving them.

Sam B

1694057195

Tristi Patterson

1693677237

Leap V2 remastered is perfect.

Steven Schnurman

1693582087

Don't buy new! NO NO! Refurb w/Crandal is Superior!I purchased a refurbished Steelcase Leap v2 from Crandall. It was between Crandall and BTOD. They are both great companies. In fact, my last new chair was from BTOD. Crandall won this purchase because they use totally new foam pads that are 3/4" thicker than OEM.Frankly, I was a pain in the neck customer. I admit it. Firstly, I had trouble putting the chair together. The gliders were hard for me because I didn't read the directions and I have zero mechanical reasoning. They talked me through it. I had the plastic backwards.Secondly, I was complaining about the lack of lumbar support. Again, my bad. I hadn't read the directions and had the adjustment knobs reversed in my mind. They straighten me out and the lumbar was fine.The chair feels like new because most of it is and the steel guts are renewed beautifully.Throughout my being a pain, Kim Koster was very patient with me. The chair is top notch and in my opinion superior to a new one, due to the thicker OEM cushion. The customer service is better than top notch. The folks are genuinely kind and concerned. They WANT you to be happy with their products.

Paul Jones

1693510549

I purchased a Steelcase Gesture from the Steelcase Return program. I couldn't be happier with the purchase. The chair looks and performs like new and I saved hundreds of dollars. Assembly was easy and the instructions and videos provided more than enough information. I am happy with the Gesture as it delivers what it promises. I am 100% happy with my purchase and experience at Crandall.

See all reviews Write a review

Facebook Rating

4.7

Based on 25 reviews

Crandall Office Furniture

4.7

Jennifer Raska

1690818232

Love these guys. They are good people that genuinely care about others. They look out for their customers and their chairs are amazing!!!

Monica Queen

1688522038

I never thought that binary trading could be this profitable and legit until I came across Mrs. Robert Stella who God has used to redeem me financially when I was confused about how to invest in any profitable business. I have made a cashout twice now without any hindrance. I, therefore, recommend Mrs. Robert Stella to whoever is interested in trading. I invested $500 & I cash out $6,400 within a week. I don't know how to thank Mrs. Robert Stella I appreciate what you have done for me...you can reach Her through Her details down Below email:robertstella385@gmail.com
WhatsApp:+1 (717) 742-0664

Tshephang Masela

1682704662

Switched my trading to Mrs Taisha Carson. a few months ago after going through a lot of losses ,I invest with her and let her manage my account. Was so impressed with the service and I switched brokers to them. So far I invested $1500 and Earned $16,450 After 7days of investing and I’m getting used to their platform. Happy to continue trading with Mrs Taisha Carson, may God continued to bless you ma'am. You can also contact her if interested.
Email: taishacarson025@gmail.com
Whatsapp: +1(619)241-4352
Facebook: Taisha Carson

Beau Stauffer

1676159312

Like new (and arguably better than new) Steelcase remanufactured chairs. Fantastic return policies.

Even though I returned my chair due to reasons unrelated to Crandall Office, I would absolutely do business with them in the future.

They also sold great replacement Aeron chair parts, all three of my part purchases were high quality and made it super quickly to my door.

Sue Glassmacher

1673671162

I placed an order over the phone for replacement back and seat for my Steelcase Leap chair V1. The woman who I spoke with was just an order taker and did not advise me that my choice for chair back was not good for that model. I got the items. The seat back had no support and was too stretchy. I felt like I was sitting against cables. When I called to report my dissatisfaction, I was just told no returns, no refunds. A big thumbs down for Crandall 😡

Warren Silver

1668010014

Outstanding customer service. Asked if the part I identified was the right one for my specific chair, and they didn't simply confirm that it was, they also suggested some adjustments to try to confirm whether the part actually needed to be replaced. Incredibly honest and helpful!

Matthew Rineer

1663177522

Here is a copy of the email I just sent to David Crandall who emailed me asking how we liked the new chair:

Good afternoon,

I wanted to let you know my wife loves the chair, it is exactly what she wanted and looks great in her studio! We are VERY pleased with it. The chair was a surprise "new studio" gift for my wife who is a newborn and family photographer and will be spending MANY hours in that chair editing. The added personal note on the Crandall notepad showed you actually read the note I had added for my wife, you took a minute to hand write your own based on what I wrote - THAT'S going above and beyond!! Thank you!

A few years back I purchased a refurbished Steelcase Leap chair but from another company and I had only a few options of chair to choose from which was not a big deal since I wanted black. When I received it, it looked very nice, but the chair had a few signs of previous use - which was not a surprise since it was refurbished. However, this chair looks brand new and I/we (we because I sneakily asked color, fabric, and frame color options) got to choose from SO MANY options AND upgraded options (like the back and seat pad), that's awesome! It was like picking out a brand new chair and for 1/2 the price! The remanufacturing and shipping was very fast as well, I ordered Aug. 24 and it was delivered Sep. 2! I will certainly tell everyone I know who is looking for a new office chair to shop at crandalloffice.com. I wish we lived closer so I could stop by your office and shake your hand and personally thank you! I feel like we purchased a whole office full of furniture - but we only got one chair. You have a great product and I am so grateful I found your website! Thank you!

Jenn Bark

1657032406

Fantastic customer service, I am shocked! I sent an email asking if they were able to sell me a replacement part for a Herman Miller I’d bought on Craigslist. Kim was thorough in helping me diagnose what I needed and offered to send me something to try first prior to making a large purchase for a part.
I really appreciate when companies don’t take advantage of customers asking questions/not knowing how to repair things. I hope to purchase a chair from Crandall in the next few months to say thanks!

Margaret Meg

1644632636

My chair arrived today. I assembled it with the help of the video. I am happy with it and hope it helps with my slouching. Thank you Crandall for allowing my teacher budget afford a Herman Miller chair.

Donna Harrison

1627939229

Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!

Michael Phillip Eastman

1625487819

I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!

Lisa Brohl Epley

1625167594

Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!

Heidi DePew Kiraly

1617115773

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Jerry Wilson

1615996474

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

Gerard Kampf

1603923740

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

1596819257

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Joan Kohler

1596079347

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

1595087305

Honest people that take pride in their product and service.

Joe Ajzenman

1591274725

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

1591202377

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Darby Jones Howell

1587427357

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

1587419423

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

1586995158

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

1583270613

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

1581721930

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

See all reviews Write a review

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