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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 1043 reviews

Crandall Office Furniture, Inc.

4.9

MrMediatoday

21:29 26 Mar 23

▂▃▅▆█▒▓ GREAT SELLER░▒▓█▀▄▀▄▀▄█▓▒░ 5 STARS▒▓█▆▅▃▂

Diego Santos

23:07 25 Mar 23

Zach M

13:24 24 Mar 23

Honestly, really nice people, but do be weary of how particular you are with "refurbished". Mine came with rust, scratches (deep scratches) and quite a bit of dust and fingerprints. I expected some scratches, these things are used of course, but I did expect deep cleaning, rusty parts replaced, etc. They did offer a return and replacement, but after about a month of waiting on the chair, it is pretty inconvenient.

elijahdprophet

13:00 24 Mar 23

Ordered a remanufactured Steelcase chair and couldn't be happier with the service and quality. Great experience, highly recommended. Chair came and honestly I could be convinced it was brand new. Assembly instructions were easy to follow and its working out great for me.

Matt Halicki

16:11 23 Mar 23

Pieces showed up very quickly and are top quality! Crandall was easy to work with, fast to communicate, and very friendly! Five stars.

Ed Stoddard

04:09 22 Mar 23

I'm extremely happy with my remanufactured Steelcase Leap V2 chair from Crandall Office Furniture. It arrived on time and was very well packaged. It literally looks like a brand new chair and cost me half that of a new one from Steelcase! And it is so comfortable compare to my old cheap ergo chair. I love this chair.Also, among the few companies I checked out who remanufacture good office ergo chairs, Crandall Office Furniture appeared the most reputable to me as Steelcase even allows them to resell their returns. So, I purchased from them and I am really pleased with the way they handle their business and their customers. I have nothing but praise for these good folks. Thank you, Crandall Office Furniture! :)

Calvin Hardman

23:20 20 Mar 23

Absolutely love my new Leap v2. Came at an excellent price and I like the new seat pad better than the original.

Adam Haroff

21:00 19 Mar 23

Joe Stahl

22:07 18 Mar 23

Easy shopping experience, fast delivery, quality part with detailed instructions. Highly recommend

Joseph Eun

19:35 18 Mar 23

Purchasing an office chair from Crandall was extremely easy. Our "Grade A" Steelcase Amia chair came exactly as described ("like new") and as shown in the photos. The delivery was smooth and everything was packaged extremely well. Will definitely shop at Crandall again for any future office chairs!

Andy Abbate

14:45 17 Mar 23

Phil Carter

01:13 12 Mar 23

I love my Leap V2 chair. It has xtra padding in the seat and back. Really easy to assemble, comfortable and looks great. The fast shipping was sweet.

Nick Gertonson

20:05 11 Mar 23

Tracy

17:42 11 Mar 23

I purchased the Leap V2 from Crandall with the new back foam and their new 3d fabric after months of hemming, hawing and researching. Had it for over a week and I love this thing. Currently one of my prized possessions. It was well outside my imagined budget when I started looking for relief from a bout of bursitis in the shoulder which my racer style gaming chair was brutally probing but this chair is well worth the money. The 12 year warranty and other customer reviews sealed the deal. Received well packaged in amazing like new condition. The only thing I could find that may indicate that it wasn't new would be slight scuff marks on the plastic seat pan that which is completely covered. Might seem expensive but not as expensive as doctors and it has a great warranty to protect the investment.

Chris Holverson

15:37 11 Mar 23

I am very pleased with the chair I purchased from Crandall Furniture. It is of excellent quality and the service was also. I would recommend them to anyone.

Mahmoud Darwish

03:53 10 Mar 23

I bought a Leap Plus - Grade A from Crandall almost 2 years ago, and its one of the best purchases I ever made.

Cory Powers

04:51 07 Mar 23

Steven W

02:25 07 Mar 23

Purchased a remanufactured Leap V2 from here for my home office. Great product and awesome customer service!

Carlos Cotera

22:19 04 Mar 23

Bought a steelcase leap V2 that cured my inability to sit for prolongues periods due to my herniated disc. The refurbished product fromCrandall Office was as perfect as new for half the price!

Dominic Montague

20:26 04 Mar 23

“Steelcase Amia Grade A return” - Excellent quality chair with a very nice discount for being a returned chair that someone did not like. No defects were visible on the chair or fabric. Overall I am very happy with my purchase and would recommend this Crandall Office Furniture for Steelcase chairs grade A returns.

Paul Saxman

19:33 03 Mar 23

I bought a refurbished Aeron chair from Crandall, and to be honest, the chair looks like new. Their prices and options for refurbished office furniture are both highly competitive, and packaging and shipping were both beyond my expectations. The instructions for installing the Posturefit lumbar support could have clearer, but I think I was able to figure it out. Definitely recommend Crandall for refurb office chairs.

Rich Siegelman

13:44 03 Mar 23

I'm very pleased with my Steelcase Gesture with headrest, Grade A authorized factory return. I learned of Crandall Office Furniture while researching my purchase and seeing one of their YouTube videos. I knew that their videos would guide me in putting the chair together, and they did.I did have one surprise; a trim piece had to be reinstalled and I had trouble finding the video for this at first. If you call, you speak to someone who knows the chairs immediately. They started removing the trim piece because they kept breaking in shipment.

Steven Hubbard

19:37 02 Mar 23

Fast delivery, painless return for deposit refund, and excellent work. 100% happy with my decision to have my chair cushion redone.

Shane Taylor

20:10 01 Mar 23

Their reconditioned chairs are fantastic, and their service is even better! I haven't been treated this kindly by a company (in any industry) in a long time. They have treated me and my rather basic order as if I was just as important as someone ordering 500+ chairs. I honestly can't say enough good things about them especially because service like this is very rare in today's world. If you are considering ordering an office chair, don't hesitate at all. Just order from them and you will see what I mean. I'd give them 10 stars if I could!

Anthony Garza

00:32 26 Feb 23

Love my new upholstery

Incee Netinai

18:20 24 Feb 23

I was able to get a Herman Miller Aeron Classic for a very reasonable price. Chair looks absolutely new in every regard, no regrets. I would give them 10 stars if I could.

ANGIE

02:57 24 Feb 23

Website had clear instructions on determining the part needed in order to repair the chair. The order shipped quickly. Videos were available to assist in replacing the part making the entire experience a positive one.

Denver West

17:03 23 Feb 23

So appreciate the videos you have created to make the chair part replacement possible! Thank you!

Fred Patenaude (Hexubis)

14:10 20 Feb 23

Great chair, came quick, looks and feels like new and is comfortable and easy to sit for long days of work.

Kenneth Rippetoe

15:23 19 Feb 23

If you need chair replacement parts or anything else for your office, this is the place to go! Great service, very quick delivery, and very friendly people.

Ben Leeds

00:14 17 Feb 23

Blown away by my experience! Got a Leap V2 from Crandall, and absolutely love it. They didn't have the fabric I wanted in stock when I purchased, but were very quick to contact me, find a suitable replacement, and refund the difference. Assembly and shipping was way faster than I expected too! The Open House fabric I received has been great so far - soft, comfy, stretchy, and seems incredibly durable. Maybe in the future I'll have them re-upholster with their Bioknit stuff if I end up too hot in summer months, but very happy so far.Never thought I'd be writing a review for an office chair, but here we are. I regularly work from home, and this might be the best improvement I've made. Easily worth the premium over all the cheaper chairs I've had over the years, and it's still a bargain compared to the original price of the chair! Will be recommending Crandall to others - 11/10.

Vasidius

18:18 16 Feb 23

Paul Maretzky

12:49 14 Feb 23

Amazing experience at Crandall Office. My chair came a whole week early! Chair felt brand new not a single blemish in sight. I think it was worth the price. I got the leap V2 and the extra cushion on the seat makes the whole chair complete. I was using a $20 chair before this and this chair got rid of the aches in my shoulder blade from the cheap chair.

Joshua Queen

21:06 13 Feb 23

Bought a chair, got a chair, chair works. Not sure if there is anymore you could ask for. The chair is great and it works just fine. Assembly was pretty easy and their instructions a nice 1 page print out. No complaints, and I would recommend their products/Services. I was a little scared thanks to social media, but David's presence on those apps convinced me you don't need to worry if you're buying from Crandall and the chair has proven that. Love it! I got a Leap v2 if anyone is interested.I will see I have seen David on Redditt answering questions and assisting potential customers while some badmouth Crandalls. I can say, this is my first experience and I plan to buy at least 1 more chair for my son, and I will gladly do that through Crandall when I'm ready. I would definitely recommend them.

Robert Knasel

19:35 12 Feb 23

Very nice products, delivered as promised. Crandall makes professional office furniture that would be normally unaffordable, able to be purchased by the office professional that is not a company purchaser, or an executive. Appreciate your hard work, and for providing a great product ot the office worker.

Jason Chambers

16:31 11 Feb 23

Crandall Office Furniture was wonderful to work with during the shopping and post purchase process. Always friendly and accommodating. My chair arrived quickly and in excellent condition.

Cristo Blue Property Solutions

20:04 10 Feb 23

First week and I literally have no back, shoulder and necks pain. Having scoliosis I was nervous that it will help my back issues but my back couldn’t be happier !!

George Kelley

21:28 06 Feb 23

I was nervous about ordering a refurbished chair, but after watching videos about Crandall's refurb process, I made my purchase. I am happy to report that my expectations have been exceeded. The chair feels as if it's brand new. I would happily do business with Crandall Office Furniture in the future. Buy with confidence.

J B

16:52 06 Feb 23

I'm a taller dude and not quite my high school weight lol I been struggling to find a good chair for when i have a good gaming session or have some work stuff to catch up on. I never thought I would pay half a grand for a chair, but it was well worth it. My legs no longer go numb! I'll be back for another some year for other family members.

stephen klee

19:09 05 Feb 23

The right part and fast shippingExcellent jobStephen

Joseph McGrath

17:49 05 Feb 23

I am infinitely impressed by David, his staff and the seamless operation which they run here. What a cool bunch of people and a great business in general.

patrick nagle

05:05 05 Feb 23

Got my remanufactured Leap V2 from crandall about 6 months ago for $600 and it is as good as day one

Jimmy Bean

20:04 04 Feb 23

Ben Stegner

19:39 04 Feb 23

I'm extremely satisfied with my purchase from Crandall. The remanufactured chair comes at a good price, and is barely distinguishable from a brand-new model. The warranty is extremely generous, and there are lots of setup videos to help you get started. I also appreciate how much the company jumps into threads on Reddit and similar to answer people's questions. I highly recommend Crandall if you're looking for a chair!

Landreth Mack Baugh III

17:42 04 Feb 23

Great communication throughout the entire order/delivery process. Very pleased with the product.

Alayne Heck

23:57 03 Feb 23

The service I received and the chat session proved to be valuable. I would highly recommend this company for repairs to chairs or other office equipment.

Adnan Chowdhury

16:45 03 Feb 23

Really happy with the chair I got. They do a great job

Jared Williams

15:13 03 Feb 23

I've very pleased with the quality of my Steelcase leap v2. The packaging was very good and assembly was easy. I will never buy a 200-dollar chair from a big box store again.I would absolutely recommend anyone who is working from home consider buying a chair from Crandall Office Furniture. You can not beat the price and the quality.Thank you all for the work you are doing and for keeping these great chairs out of the landfill.

Rishabh Jha

04:37 03 Feb 23

Bought a grade B Steelcase authorized return (Steelcase Gesture). The chair arrived in simple, easy to take apart packaging and was exactly as advertised. Delivery was pretty fast all things considered. The website was very informative of all the details and FAQ's I had about the chair prior to buying. From everything I can tell, these guys care a lot about chairs and good service. 5/5, was recommended to them by a friend, would recommend to another friend!

The Saint

04:31 03 Feb 23

Ordered replacement parts for an office chair, they shipped promptly and included some extra hardware I was missing!

Ward Thomas

15:04 01 Feb 23

Ordered a replacement gas cylinder for my chair. Shipping was fast, but I ran into an issue with it slowly sinking. Sent an email and heard back from Kim the next day. I thought I might have to return it, but Kim sent a link to a video that showed how to adjust a previously unknown set screw and it was 3 minute job to get the chair working properly. Wonderful service and support! Thanks Kim!

Kris Doll

03:13 01 Feb 23

Would absolutely recommend buying from Crandall. My chair is great, comfortable, and if you didn't know it was refurbished you'd never be able to tell. Top notch. David was also active and available on Reddit and helped with my research and provided recommendations. My only real gripes is that some touted products were unavailable over the months I was shopping so I couldn't get what I really wanted. I also found the time from my order to it shipping to be a bit long. But, if I am in the market for another for any reason, I will come back to Crandall.

jreed8030

01:21 01 Feb 23

I purchased a refurbished Steel Case Leap Chair V1. It was built with the colors and options I chose, was well packaged and easy to assemble. Received an email with links to the assembly video, which was a huge help. Chair is well built, great warranty and excellent customer service.

Nancy Greif

22:55 30 Jan 23

Very nice chair and outstanding customer service. Fantastic company and takes care of the customer.

T S (T S Cbpf)

22:54 29 Jan 23

Chair came on time, like new condition, with a warranty. The difference between a quality office chair and the $300 chairs is massive. Highly recommend.

ricky wu

21:23 29 Jan 23

The replacement drive cylinder for my office chair worked great. Easy to install and have had no issues. Price was just right.

Diane Ball

19:42 29 Jan 23

easy to install

Clueless Hands

23:32 28 Jan 23

I bought a refurbished Leap V2, and it came quickly, feels great and looks great with NO fart smell. Only complaint is the included installation instructions are hard to read, but that is okay, because they have video tutorials you can follow.

William Ryan

00:08 28 Jan 23

Amazing chairs and selection at a great price. Yes, you can find cheaper prices, but good luck getting support or warranty stuff done after the sale. With everything they replace and upgrade, and a REAL 12 year warranty, it's well worth the slightly higher cost

Prasanna LS

16:24 25 Jan 23

Ordered a remanufactured leap v2. The chair squeaks a lot when the back rest moves back. Even the armpads squeaks. The support team sent a video of how to lubricate the chair. I don't have the equipment or the time to perform the required steps. I expect the chair to not squeak this much immediately after I get it. The lubrication should have been done before shipping it.

David T.

23:53 23 Jan 23

Excellent customer service, quick shipping, and great communication through the entire ordering process. Highly recommend Crandall for all your office furniture needs!

Jimmy Hogoboom

15:59 23 Jan 23

Ordered a chair online, and despite a blemish being called out on the sale page, I could not find it on the actual chair when it arrived. It seems brand new! They used UPS to ship, so It arrived quickly and unharmed. With their incredible warranty, I know I'll be sitting in this chair for the next decade. Highly recommended!

Robert C

20:07 21 Jan 23

I ordered a Steelcase Leap V2 chair with the extra thick cushion. Hands down the best desk chair I have ever sat on. I am an accountant so I do a lot of sitting. I wish I knew about Crandall sooner. Prices are fair and quality is excellent. Highly recommend without a doubt!

Jim Kopriva

15:33 19 Jan 23

I am thrilled. I was not sure what to expect from a ‘refurbished’ chair, but the chair I receieved is indistinguishable from a new one. Quickly shipped, safely packed, and happily received. Top marks for Crandall!

Matthew Horning

18:36 16 Jan 23

Extremely happy with purchase. What sold me on buying were the high quality videos so I knew exactly what I was going to get and what was meant by reconditioned. I cant tell the difference! It's literally a new chair - or appears that way. Will recommend to others.

Tim Dunham

16:03 16 Jan 23

I have a bad back and sitting in chairs all day doesn't help, I tried several Big Box Office chairs and not only do they fall apart quick, they do not support my back as I need. I ordered a Steel Case Leap V2 from Crandall, the inside support people are great, and very friendly an helpful. I got the chair and it is great for my back, been in it now a couple weeks and I have had zero back issues and the chair is re-built very nicely. This is the way I will buy any future office chairs from now on, Crandall does a great job, I highly recommend! While I haven't had this very long, with a 12 year warranty, I'm not concerned about things like the cylinder and wheels falling apart like the big box store chairs, this is a Steel Case chair and Crandall uses the same specs for there parts, so I should be good until I retire. Great Job Crandall!

Pat McCarthy

13:40 16 Jan 23

Outstanding experience. Kim and Sheri helped me get the right chair , expedited my order and stayed in regular communications with me. We are thrilled with the reconditioned, better than new, Steelcase Leap V2 chair. Not to mention the 12 year warranty. I will be taking my old V2 to them for new cushions. Great local Michigan company

Brian Cohen

16:25 14 Jan 23

I ordered a refurbished Leap from Crandall and found the website marketing true; the experience and the product were on point, as described. After a minor concern, the customer service rep insisted on sending a replacement part, which solved the problem perfectly. Ordering from Crandall was a good decision.

Joe Soave

21:21 13 Jan 23

Awesome chair (Steelcase Think), awesome service! Chair was shipped and received quickly, and was as advertised with no issues. I saved lots of money on a beautiful chair, and my back is thanking me! I highly recommend Crandall...don't forget to check out their YouTube videos, which are very helpful as well!

Bryan Lindquist

19:47 13 Jan 23

Replacement cylinder for my Herman Miller Aeron Office chair worked perfect and the video showing how to replace was very Helpful!

B B (Breaky)

19:42 13 Jan 23

Had to buy some replacement parts for some expensive Steelcase chairs. Crandall's provided some hard to find parts for much cheaper than the factory versions. They are of high quality and worked perfectly. Quite satisfied dealing with them.

Ryan Seitz

18:59 13 Jan 23

product worked great and arrived promptly

Gigantor

15:37 11 Jan 23

Best customer service I have ever had. I had an issue 2 years after purchase of my think v2 and they were going to send me the part but then they realized it would be hard to change out and sent me a new chair instead. I always tell my gamer and work from home friends to get their steel case office chairs from Crandall.

James Pyle (Pyle Outnumbered)

05:37 11 Jan 23

I purchased a Leap V2 around the beginning of December. It had a ship date of on or before 12/26/22. It ended up shipping on 12/27/22 a day late, but I got it a few days later.Shipping was top notch; the chair was like brand new. I had several issues (not with the quality of the chair or anything just issues with how to use it etc.) and questions and I emailed Crandall.Kim Koster replied back (it did take up to 48 hours usually, but that's ok) and always sent me video links and helped me out without any trouble.In the end I requested a return because the chair just wasn't working out. The return process should be easy, but I haven't completed that yet so I will update if something goes bad there.Would and WILL definitely buy from Crandall again though.

Clement Amiri

23:01 06 Jan 23

First time ordering from Crandall Office and I was excited to assemble my remanufactured Steelcase Amia until i opened the box. The frame of the chair was dusty and dirty, the backrest of the chair has an awkward gap from the backpad and i just expected much more from a company that has been in business for over 20 years

Jeff Miller

16:55 04 Jan 23

Excellent experience all the way around. From initial product question to receipt of order. End product fit my 22 year old Steelcase chair perfectly, was very fairly priced and order was received on-time.

John Augustine

14:42 03 Jan 23

Crandall's customer service is outstanding. The purchase process was easy and their team was quick to answer any questions. They stand by their product. Highly recommended.

Roman Santiago

01:26 01 Jan 23

The heavy duty cylinder for my aeron classic works perfectly and their disassembly and installation guide from youtube had perfect instructions! Now all I would need is a kit for the arm pivot plastics and I would have fully restored my chair

Joe Gracie

23:10 31 Dec 22

I ordered a re-manufactured Steelcase 462 Leap V2 on 11/19/22, which was shipped by 11/30 with tracking, and arrived by 12/02. Assembly was fairly simple, and with the new upholstery and cushions it had no signs of ever being used. After about a month I can definitely say it is the most comfortable / ergonomic office chair I have ever used. I am 6'3" and the back is an appropriate height, it is supportive and adjustable in ways that cheaper chairs don't offer. Is it worth $615 I paid? Compared to the $1200 it would have cost new from the manufacturer, it's a great deal. If it lasts and helps keep my back in decent condition, then I'd say it's worth it. It included a 12 year warranty and a 2 year warranty on parts, although I am unclear on what is considered a "part". Overall, I'm pleased with the service, and the quality of the refurbish. If I ever need another office chair, I will probably check here first for a deal.

Henry Gatzke

18:54 31 Dec 22

Saved my Ergon Exec Chair!

_aliased

22:36 29 Dec 22

Purchased a Steelcase Series 2 - Grade B online, took a couple days to deliver to Oklahoma. Self-installed the chair using the instructions, and now going on 2 weeks? without issue. Excellent value.

Dan S

22:02 27 Dec 22

Good products. Excellent customer service which is very unusual these days! They even point you to videos that they post on YouTube with instructions.

Dawnson Chen

18:20 24 Dec 22

Karel Price

09:48 24 Dec 22

Charlie Stone

19:07 23 Dec 22

Ordered a remanufactued Steelcase Leap v2. Arrived in like new condition. Seems they replaced all the wear parts (cushions, armrests, casters) and either replaced or painted the frame parts.I am very happy with the chair and Crandall. Highly recommended.

Steven Kinell

22:28 22 Dec 22

The chair arrived as advertised and was very easy to put together

John Lilley

16:04 20 Dec 22

Excellent transaction, they were able to provide the correct part for my steelcase chair.

Brad Sun

20:05 18 Dec 22

Their price for a replacement Steelcase Criterion gas cylinder was so much better than others (including all listings on Amazon) plus I was able to get Free Shipping for my order. The installation video was perfect and easy to follow for someone who has never done this before.

David Kou

12:35 13 Dec 22

Ordered a Grade B amia from them. I was told it would arrive on the 14th, but to my surprise it arrived two weeks earlier! extremely happy with the price/quality of product as well.

DeMum

19:05 09 Dec 22

easy to order...fast delivery...instructional videos on youtube a great help...would use for my Steelcase needs

Charles Boone

18:55 08 Dec 22

Fantastic service, quality, and value.

Nora Perren

03:48 07 Dec 22

I had an excellent experience shopping online with Crandall to buy a replacement gas cylinder for a Steelcase Think office chair. I was able to chat with a very knowledgeable person about the right part for my chair. No fault of Crandall's, the part was not available, so I provided an email for notification when it was back in stock. Well, it took 13 months for that to happen (I'd forgotten all about it), but they pinged me when the part was in stock. Shipping was quick, and the installation WOULD have been painless if I'd clicked on the Crandall installation video on YouTube, rather than a generic one. If you buy a replacement part, be sure to look for videos on the Crandall site first. I would definitely buy from them again.

Jon Bialowicz

12:48 04 Dec 22

I couldn’t believe this chair was refurbished. It looks brand new and was a fraction of the original price.

Danny Perschonok

18:45 03 Dec 22

Katharine Yugo

15:35 03 Dec 22

Shipping was fast, customer service was excellent and it was exactly what I hoped in terms of quality. Will purchase from here again

JoAnn Roberts-Broda

12:03 03 Dec 22

I purchased the steelcase Leap chair and it is absolutely fantastic! It looks like a brand new chair. I would never know it was a refurbished. The chair is super comfortable and the assembly was not too difficult. The customer service I received from my inquiries all the way to delivery has been fantastic. I would recommend this company and its products to anyone seeking a high quality chair. Thank you Crandall Staff!

Chris Vanderloo

01:53 03 Dec 22

Jeff Spear

21:32 02 Dec 22

Your customer service representative Kim provided me with the information to know exactly what I needed to refurbish my chair 💺 Shipping was quick and thanks to Kim (she's what customer service is all about) my chair works great 👍 Going to repair 3 more 😀

Josh Goodman

19:49 01 Dec 22

Bought a re-manufactured Steelcase Leap V2. Very happy with everything from the shipment to the quality of the work done on the rebuild. I would not hesitate to buy again from Crandall Office Furniture.

Amy Hart

19:25 01 Dec 22

My refurbished Steelcase Leap v2 chair arrived quickly, was put together easily and looks brand new for half the cost. I love the thicker seat. I work from home on a computer 8-10 hours per day, 5 days per week and this chair is extremely comfortable. It has erased the pain I had from my sitting in my old chair. Highly recommend!

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Facebook Rating

4.7

Based on 31 reviews

Crandall Office Furniture

4.7

Beau Stauffer

23:48 11 Feb 23

Like new (and arguably better than new) Steelcase remanufactured chairs. Fantastic return policies.

Even though I returned my chair due to reasons unrelated to Crandall Office, I would absolutely do business with them in the future.

They also sold great replacement Aeron chair parts, all three of my part purchases were high quality and made it super quickly to my door.

Sue Glassmacher

04:39 14 Jan 23

I placed an order over the phone for replacement back and seat for my Steelcase Leap chair V1. The woman who I spoke with was just an order taker and did not advise me that my choice for chair back was not good for that model. I got the items. The seat back had no support and was too stretchy. I felt like I was sitting against cables. When I called to report my dissatisfaction, I was just told no returns, no refunds. A big thumbs down for Crandall 😡

Warren Silver

16:06 09 Nov 22

Outstanding customer service. Asked if the part I identified was the right one for my specific chair, and they didn't simply confirm that it was, they also suggested some adjustments to try to confirm whether the part actually needed to be replaced. Incredibly honest and helpful!

Matthew Rineer

17:45 14 Sep 22

Here is a copy of the email I just sent to David Crandall who emailed me asking how we liked the new chair:

Good afternoon,

I wanted to let you know my wife loves the chair, it is exactly what she wanted and looks great in her studio! We are VERY pleased with it. The chair was a surprise "new studio" gift for my wife who is a newborn and family photographer and will be spending MANY hours in that chair editing. The added personal note on the Crandall notepad showed you actually read the note I had added for my wife, you took a minute to hand write your own based on what I wrote - THAT'S going above and beyond!! Thank you!

A few years back I purchased a refurbished Steelcase Leap chair but from another company and I had only a few options of chair to choose from which was not a big deal since I wanted black. When I received it, it looked very nice, but the chair had a few signs of previous use - which was not a surprise since it was refurbished. However, this chair looks brand new and I/we (we because I sneakily asked color, fabric, and frame color options) got to choose from SO MANY options AND upgraded options (like the back and seat pad), that's awesome! It was like picking out a brand new chair and for 1/2 the price! The remanufacturing and shipping was very fast as well, I ordered Aug. 24 and it was delivered Sep. 2! I will certainly tell everyone I know who is looking for a new office chair to shop at crandalloffice.com. I wish we lived closer so I could stop by your office and shake your hand and personally thank you! I feel like we purchased a whole office full of furniture - but we only got one chair. You have a great product and I am so grateful I found your website! Thank you!

Jenn Bark

14:46 05 Jul 22

Fantastic customer service, I am shocked! I sent an email asking if they were able to sell me a replacement part for a Herman Miller I’d bought on Craigslist. Kim was thorough in helping me diagnose what I needed and offered to send me something to try first prior to making a large purchase for a part.
I really appreciate when companies don’t take advantage of customers asking questions/not knowing how to repair things. I hope to purchase a chair from Crandall in the next few months to say thanks!

Margaret Meg

02:23 12 Feb 22

My chair arrived today. I assembled it with the help of the video. I am happy with it and hope it helps with my slouching. Thank you Crandall for allowing my teacher budget afford a Herman Miller chair.

Donna Harrison

21:20 02 Aug 21

Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!

Michael Phillip Eastman

12:23 05 Jul 21

I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!

Lisa Brohl Epley

19:26 01 Jul 21

Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!

Heidi DePew Kiraly

14:49 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Jerry Wilson

15:54 17 Mar 21

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

Gerard Kampf

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Joan Kohler

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

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