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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 676 reviews

Crandall Office Furniture, Inc.

4.9

Rose Anderson

13:27 27 Sep 21

Great eco friendly chair!

Peter Ford

17:15 26 Sep 21

Crandall Office Furniture has been key to me finding a couple critical parts for my Herman Miller office chair. A+ Customer service. Orders shipped on a timely basis. Returns processed on a timely basis. Demonstration videos are stellar.

Drew Elliott

14:15 26 Sep 21

Allison Ascenzi

18:23 25 Sep 21

Everything went very smoothly, from ordering to delivery. The chair came mostly put-together, so it was very easy to set up. Be advised that you need a 1/2" socket to tighten the bolts. The chair is fantastic & looks brand new. If my apartment complex is hit be a meteor, this chair will still be intact. I was able to order the stool kit for it, so it works with my standing height table. A great addition to my home office!

Sachin Shah

18:39 23 Sep 21

The steelcase chair I purchased was exactly as described, and the price was fantastic! I would definitely purchase from here again. And unlike other retailers that sell “open box” chairs without actually describing what has been replaced or what condition they are in, Crandall was very clear about which chairs were actually like new, which had a few minor damages, and which had been refurbished. Highly recommend!

Lucky Flores

18:13 23 Sep 21

So far, I have had the chair for a few days and it is extremely comfortable. I like all the adjustable components and ease of use. It was very easy to assemble and quick with no tools. I wouldn’t know the difference between this preowned chair and a brand new chair. That’s how good a job in refurbishing Crandall does. I would say, save the money unless you’re set on a new chair or have a big bank account and get one of these great chairs.

Najwat Rehman

23:20 19 Sep 21

Santosh Konangi

19:21 19 Sep 21

Michael Fritz

23:04 18 Sep 21

JC Mattson

16:49 18 Sep 21

Chair I bought is in even better condition than I expected. Putting it together was a 2 minute process and super easy. Shipping was fast enough. Extremely pleased and would absolutely use again if I needed another chair.

David Gordon

09:09 18 Sep 21

David Kessler

22:19 17 Sep 21

I ordered a factory return Steelcase chair through the website and couldn't be happier with the experience. Shipping was prompt, packaging was good, assembly consisted of two screws and they even provided the tool. I can't tell the difference between this and a brand new chair (but my wallet sure can). When my wife's box-store desk chair falls apart (probably won't take long) I'll definitely come back to Crandall for its replacement.

Sid Burgess

21:51 17 Sep 21

Chair is perfect! Exactly as described. Very well packaged. Excellent assembly instructions had me up and rolling down the hall to my desk in short order.

Scott Pogasic

22:14 16 Sep 21

Great experience. Excellent customer service. Their website is so easy to place an order and its clear exactly what you are buying. Shipping was fast and the refurbished chair obviously received a lot of attention as it looks great and functions like a new chair!

Amy Lane

13:48 13 Sep 21

After doing a ton of research, I decided the Steelcase Leap was the chair for me - but the price of a brand new one was more than I wanted to spend. Ultimately, after looking at all the Crandall website - I decided to buy one re-manufactured. I was happy to be re-using instead of buying brand new and I got the select the perfect color - and I appreciated that Crandall's actually increased the padding in the seat pan from the standard Steelcase seat. All that, plus Crandall's 12 year warranty sold me. My new chair has been terrific - and has made my long days much more comfortable. I was able to assemble the chair myself. I also found on their website the wonderful charitable work Crandall's does and it makes me feel good to support a business that does good work. Thank you!

Jordan Miller

21:30 12 Sep 21

Crandall’s refurbished chairs are a no brained. A brand new Steelcase Leap V2 is a huge investment. And, the refurbished one we purchased from Crandall looks and functions like it’s brand new. Very happy with it.

Elizabeth Mathewson

19:52 12 Sep 21

Crandall Office Furniture supplied my refurbished Steelcase Gesture Office Chair. The chair arrived in excellent condition and was delivered sooner than promised. The comfort provided by this chair is superior to any chair I have ever used in the 48 years I have been sitting in office chairs. The video regarding assembly made the process a snap. Thank you for great service and a great product.

Tim Litsch

17:36 12 Sep 21

I ordered the Steelcase Gesture chair from Crandall, and after a week or so, it arrived. The chair was packed very efficiently, and suffered no damage in shipping. I'd ordered the tall lift cylinder, and the skateboard wheels and the upholstery colors I'd picked were almost exactly as shown on the website. The chair is a magnificent beast.I assembled it -- piece of cake! -- and wheeled it to my desk, where I discovered I'd ordered the wrong lift unit. My chair sat so high I couldn't get my knees under the desk. (I'm a big guy, and accustomed to ordering the largest of whatever size option there might be!) I sent an e-mail to Crandall's help desk, and got a response saying they'd send me a replacement regular size lift, to replace the incorrectly ordered tall lift. At no cost! Wow! Keep in mind they sent me exactly what I ordered, and then, to make me happy, replaced a perfectly good lift with another.I received the replacement in a few days, replaced the tall lift with the shorter unit, and now the chair is perfect.But, almost more importantly, I cannot imagine a better customer service situation than I had with Crandall. If you, like me, are a smidge nervous about spending a good sum of money for an on-line - literally sight-unseen -- purchase, I can attest to Crandall's refinishing quality and desire to make your purchase all they advertise it to be.

Mesphyr

09:32 12 Sep 21

Mike Daur

19:23 09 Sep 21

The helpful website and instructional videos allowed me to order the correct replacement parts for my Herman Miller Aeron chair. The parts arrived earlier than promised, and were easy to install. Would recommend to others.

Daniel

18:25 09 Sep 21

Order was delivered quickly, had all the right parts, and was easy to put together. Exactly what I wanted

Gretchen Bozak

14:45 05 Sep 21

Everything was perfect. Product, delivery, clear instructions... You guys rock!

Paula Ribeiro

21:53 04 Sep 21

Awesome value! The ordering experience was easy and shipping SUPER fast!

sriano R

21:11 02 Sep 21

The best experience ordering the parts and receiving the delivery. My chair now looks like new, the installation videos helped a lot.

A.J. Goodenow

17:47 01 Sep 21

I wanted a specific chair that I had used in the past for my home office, but I didn’t want to pay the crazy amount of money for a brand new one. Finding Crandall Office Furniture was perfect because they refurbish existing furniture they find and and then sell, helping to eliminate waste and helping America as a small business. The chair I received is amazing and feels brand new, for a fraction of the price of an actually brand new one. On top of that, I ordered the chair and received it sooner than the promised lead time (took only 3 days to arrive after ordering).

David Roach

14:13 01 Sep 21

I purchased a remanufactured Steelcase Leap V2 chair from Crandall and selected to receive a model that was only a year old. You would think it was one of their factory return models because it arrived in nearly brand new condition. They did a great job of reupholstering the chair and provided detailed assembly instructions. A nice touch is that they provide you helpful instructions in many different formats, which I think is great considering the many different ways people best process information. They were a wonderful company to deal with and provided a service above and beyond other providers of remanufactured chairs.

j ma

18:32 31 Aug 21

The chair was shipped relatively quickly and on time. It arrived well packaged and in like new condition, as opposed to the previous place I tried to buy the same "renewed" chair. That one came dirty and beat up from the packaging failing. I would buy from Crandell Office again without hesitation. The service and condition of the product was worth the slightly higher cost.

Jeremy Strickland

03:55 31 Aug 21

Ciprian Popa

19:10 29 Aug 21

I purchased Leap v1. Always good experience with costumer service, love the amount of description on the website. The chair feels really good, just few scuff marks on the back, but looking like new.Maybe the amount of cussion series 1 offers would be even better, but for the price, this is great so far. The only downside is that it seems that I have tightened some screw too much and the chair sinks all the way down, I was sent some instructional video but couldn't figure it out hot to dettach the seat yet. So i'll wait for customer service monday to figure it out, however, I guess I'll type sinking under the desk this weekend:)

Joel Upshaw

12:37 28 Aug 21

Their remanufactured chairs are just as good as the new chairs in the office. It's a great, affordable way to get that business comfort at home.

Ghost soldier

20:24 26 Aug 21

Scott S

03:19 24 Aug 21

Ordered a factory return grade B chair. It arrived quickly and well-packed. Assembly was quick and easy with the included full-color instruction sheet. After assembling I compared the chair to the photos on the listing; several of the things they indicated as damage/defects with arrows in their listing were very difficult to notice on the chair; they were very thorough in their inspection. Overall a great transaction, and I'm very happy with both the chair and the service that Crandall provided.

Jim Cullison

15:55 22 Aug 21

I got a great chair at a much lower price! The outer box was damaged in shipping, but it was very well packed and was not an issue. The assembly instructions were clear, and everything works great.I do wish there was a link/barcaode to the chair’s owners manual included, maybe I missed it.

Gloris Grimm

13:56 21 Aug 21

Found a $1300 Herman Miller office chair refurbished, in great condition for $560 at Crandall. This is a legitimate business with excellent service. My order processed and shipped quickly and I was advised of progress every step of the way. I would do business with Crandall again; buy with confidence and support a local business. 👍

Timothy Wong

19:46 20 Aug 21

Purchased a seat cushion replacement for my Steelcase Leap V2 chair. Directions to DIY replace the seat provided were very clear and customer support is great.

Pat Findley

22:04 19 Aug 21

It was easy to find the right part for my chair and get it ordered. I received it in a few days and I'm now sitting at a comfortable height. A good purchasing experience.

Jeannette Colmont

18:43 19 Aug 21

I was heartbroken when I THOUGHT my Herman Miller Aeron was broken beyond repair. I called a local repair person and he quoted me $300 for onsite service. After doing little research, I found Crandall Office Furniture, and found the gas cylinder replacement for under $60. Replacement of the gas cylinder was super easy (thanks to their YouTube video). I spoke with a virtual assistant to confirm part needed, ordered it and it was at my office in just a few days. Replacement took all of 5 minutes and adjustment another 2 minutes. I COULDN'T BE HAPPIER!!!! Thank you, Crandall! You saved my favorite chair from the trash! Forever grateful!

Michelle Beyersdorf

15:12 16 Aug 21

My office job means a lot of time sitting at a computer, so sitting in an uncomfortable chair is not only physically unpleasant it also draws your focus to all the pain points. I started researching office chairs and found the Herman Miller Aeron chair to have the most positive reviews for comfort. Next I looked at options to buy this chair and came across Crandall Office Furniture. Crandall gets a high five from me for their service level, easy ordering from the website, delivering a beautifully refurbished chair set up just the way I ordered it, and a follow up email to ensure I was satisfied. I ordered the size B chair and added on the headrest, which fits my size and weight very comfortably. Thank you, Crandall, for delivering on all your promises!

Mark Brousseau

05:14 16 Aug 21

Amazing experience. Chair arrived neatly packaged and was ready to go in 5 minutes. Customer service helped append a headrest to my order before it shipped. Super thrilled with my Herman Miller Aeron Classic chair!

Barry Graubart

02:47 16 Aug 21

I bought a refurbished Herman Miller Aeron chair from Crandall. The website made it easy to pick what I wanted, and the price was less than half what they cost new. Received it less than a week later - much quicker than the website had indicated. The chair is in almost new condition. There were a few tiny marks on the back of the chair, which would be unnoticeable if I weren't looking closely. It's super comfortable and my back is very happy. I would definitely order from Crandall again.

Spencer Frank

20:03 14 Aug 21

Phenomenal service, went above and beyond. Even threw in a few small misc parts that I was missing when I ordered a set of parts for my chair. 10/10 service.

Tch0rT

00:53 14 Aug 21

I live in Michigan so shipping was fast. I bought a refurb Steelcase Gesture 442. It was the best packaged and easiest to assemble chair I've ever had. Other office chairs never felt 100% upon assembly but this one feels 100% once you follow the instructions. Once adjusted it feels like it was custom made for you. The lower back support moves with you. I've never felt anything like this. I know I'm in honey mood mode but I've been looking for a great chair for 15+ years and this feels divine. Time will tell and I'm pretty optimistic and I'm an overthinker and general pessimist. Me gusta.

KT Helin-Glick

17:53 13 Aug 21

Warren Whatley

16:37 13 Aug 21

Beautiful, like new, effortless purchase, and still expensive. I love my new chair.

Barbara Weston

12:18 13 Aug 21

I've purchased 2 remanufactured Steelcase Leap chairs from Crandall. The chairs are like new...seriously! I purchased one as a gift for my husband and 10 months later I purchased another for work. The staff at Crandall Office was very helpful. I certainly recommend the company, their products, and the way they stand behind them.

Simon Hanna

00:16 13 Aug 21

Jenna Rowley

19:31 12 Aug 21

The chair was in perfect condition and arrived in 2 days! I could not even find the mark they had identified as an imperfection on the website pictures. We saved about $450 by purchasing through Crandall. I would absolutely recommend them and would purchase from them again in the future!

Nate Hurwitz

19:30 12 Aug 21

Got a stellar Steelcase chair that was basically in "new" condition for a fraction of the price. Great support and quick shipping. Would recommend to anyone.

Joel Hall

20:15 09 Aug 21

I ordered a SteelCase chair after dealing with a cheap Ikea chair for too long. It took a lot of research into both chairs and sellers. I almost bought a new chair but took a chance on Crandall's refurbished chairs. The chair looks brand new and I doubt anyone would know it was refurbished. The price was amazing, and it shipped SO FAST. I can't recommend them enough!

Aaron Moore

18:15 06 Aug 21

A++ service. I ordered a refurbished Herman Miller Aeron Size C from this business, it arrived extremely fast from the midwest (I'm on the east coast and the shipping was free!) It looked brand new, the instructions for setup were simple (as was the setup itself, just 4 bolts needed to be installed) and customer service was very quick. I had an issue where the cylinder kept lowering, come to find out an adjustment screw was just a bit out of wack, all it required was a quick turn and it was 100% fine. I'm completely satisfied with my purchase and would definitely buy from Crandall again. My back thanks you!

Katie Weeks

18:14 05 Aug 21

I had been shopping for a specific Steelcase chair and had viewed one at a local showroom, but ended up buying a Certified Factory Return from Crandall rather than ordering a new one from the local showroom. I got a much better version of the chair from Crandall (leather seat and polished aluminum base instead of just the cloth upholstery and plastic base that I would have gotten from the local showroom) for about $200 less. The chair arrived in just a matter of a few days and the packaging was very good, and the very chair I had selected on the Web site arrived in the exact condition that Crandall had said it would be in (they post the exact chair you will be getting on their site and show with arrows on the photo where any scratches are). The scratches on the back of the chair are hardly noticeable. I absolutely love my chair and would highly recommend Crandall. Just like when you buy a chair new from Steelcase, Crandall provides a 12-year warranty (via Crandall, not through Steelcase), so I can rest easy knowing that my investment is not in vain, as they'll send out new parts if needed or even replace the chair in certain instances. Highly Recommend!!

James Owens

17:37 05 Aug 21

The chair I ordered shipped quickly and arrived like new. Enjoying my Gesture chair so far.

Nicholas Geisler

18:14 04 Aug 21

I purchased a Steelcase Gesture from Crandall Office. My experience with them has been nothing but amazing. Their superb customer service was also able to help me replace my chair because of a minor issue.The first Gesture I purchased had a minor issue with the headrest, I originally just emailed Crandall Office to ask if that was a normal thing for the Gesture as the headrest did not appear broken at all. The issue at hand was that the headrest seemed a bit more "wobbly" than one would expect. I was immediately told to look through their Gesture selection and choose another chair to swap it out for. The process was quick, easy, and most of all painless. I wanted to give a special shout out to Kim Koster for her quick action.I have since gotten the replacement chair and I can say that both chairs came in great condition. Neither had any outstanding scratches or scuffs that were not pointed out prior to my purchase. The replacement also has a more stiff headrest that works much better.All in all, I would absolutely recommend going through Crandall. Even if you run into any issues, they will make sure to get it settled.

D Barrasas

20:35 01 Aug 21

I ordered and received an Aeron chair, it came quickly and was easy to put together. I cant believe it was used, it looks brand new. Love Crandall.Dave

Tim Been

22:12 31 Jul 21

Bought a leap v2 from these, was skeptical to get a $1100 chair for $500 but boy was I happy. Have had it for about a year now and its been so much better than my previous dxracer. looks clean and feels great for long gaming sessions.

Joe Rubio

14:45 30 Jul 21

Great pictures of the exact chair being sold, item arrived as described, and assembly was easy. Fantastic choice for anyone looking for a like new office chair.

J. Ervin Bates

15:53 29 Jul 21

I recently purchased several Haworth improv HE office chairs and noticed that a few of them needed the gas cylinders replaced. Thanks to Crandall Office Furniture, I was able to get the gas cylinders at a reasonable price and using their educational video on replacing them, I was able to do the work myself. Thank you so much for a smooth experience.... and did I mention free shipping? Well done Crandall Office Furniture!!!

Thomas Pfaffenberger

09:40 26 Jul 21

Great service and fast.

Nate Cantonwine

22:53 22 Jul 21

I was very pleased to come across Crandall Office Furniture while I was searching for the chair I wanted! I had been using an Amia from my employer and I have enjoyed it, but will soon have to return it as we return to the office. Buying new from SteelCase was just too much for me. Being able to find the same chair at Crandall for about half the cost was just awesome! The chair I received was clean and shiny and seemed like new to me! I look forward to many years of use and should I ever need another chair, I will return to Crandall. Thank you!!

Scott Ackerman

20:35 22 Jul 21

Details on the website clearly showed my office chair. They had exactly what I needed to fix. Fast delivery. The YouTube video was a huge help in making sure that I installed the new hydraulics tube correctly!

Sandi Spires

19:22 19 Jul 21

Search filters on the website made it easy to browse available chairs. I liked a Grade B (refurbished) Steelcase. The description detailed the refurbishment (minor cosmetic). Better still, I was able to customize it with skate wheels. In just a few days, I had my zippy new chair.

Sean MacNintch

11:22 19 Jul 21

I'm happy with my purchase as the chair arrived in excellent shape......like new. It came packed very well and with clear instructions.

Timothy Pfeifer

17:36 18 Jul 21

Responsive to questions. Super fast shipping. Very satisfied!

Carlos Marzol

15:49 18 Jul 21

Great customer service and products. 100% recommended

Patrick Goley

14:37 16 Jul 21

I purchased a Steelcase Gesture chair exactly how I wanted it for around $650 in like new condition delivered to my door. Assembly took about 5 minutes. Very happy with my purchase. And 12 year warranty is great peace of mind. Recommended.

Patrick Jones

16:59 15 Jul 21

Kristen Langsdorf

15:46 12 Jul 21

Fast shipping and chair arrived in pristine condition. I bought a grade A Gesture and it looked brand new! Got a great deal and very happy with my chair.

ancient122

16:45 11 Jul 21

Some of the best customer support I've experienced in a while, and I highly recommend their remanufactured Leap and Gesture chairs.

Keith Kloucek-Hummel

23:37 10 Jul 21

Pictures of my chair were detailed and accurate. Shipping was surprisingly fast with UPS. Chair received was packaged really well with no damage. The chair itself is in great condition and feels like new! Very pleased.

J. Bruner

14:05 10 Jul 21

I purchased a Steelcase factory return chair from Crandall Office Furniture. I was leaning toward a remanufactured chair but the factory return price, free shipping, and the Spring discount was too good to pass up. The chair arrived within a week from order. The Steelcase online store was showing a month lead time for the same chair due to COVID supply chain issues. Crandall packed the chair and parts well. The Crandall assembly instructions were easy to follow too. The chair is what I'd expect from a factory return - a few minor scuffs and scratches but nothing visible from a few steps away. I'm happy with the chair and my purchase experience from Crandall. They sent me emails for order confirmation and shipping so I knew where my chair was and when to expect delivery.

Donald Schwartz

19:06 08 Jul 21

I am delighted with my Leap V2 chair - not remanufactured but a ‘Grade A’ authorized return from Crandall’s inventory. The chair is everything I hoped for: easily adjusted, comfortable, supremely supportive and in perfect, as-new condition. I am also delighted with Crandall’s service. I had questions pre-purchase which were answered promptly through on-line chats and phone calls. The chair arrived when promised and was easy to assemble. Altogether a true five star experience.

Anders Eliasen

18:26 08 Jul 21

A. Melih Luleci

15:01 08 Jul 21

Great chairs.. Like brand new

Nicole Dickerson

20:34 04 Jul 21

I received my chair pretty quickly after ordering (Steelcase Series 1). It was a very good deal and it was practically new. The set up was easy (no screwing parts together) and it’s very comfy. The customer service is great as I asked a question before my order and it was answered pretty quickly. I would purchase from Crandall again. Thank you!!

Bryan Gianninoto

16:08 04 Jul 21

I love the Leap v2 chair! I have lower back issues and I spend a lot of time on the computer, so this was a great investment towards my physical health. I already notice a big difference in my posture and comfort level. I was particularly impressed with how quickly it arrived and how easy it was to assemble thanks to the helpful installation videos that Crandall Office have made available. The chair looks and feels brand new and I'm very satisfied with the color and fabric choices.

Molon Labe

01:23 04 Jul 21

Great product in great condition and a great company to deal with. Chair was reconditioned wonderfully and shipped quickly. Had a problem with the shipper but this was not the fault of Crandall at all. Crandall will be my go-to for office chairs from now on but I hope I won’t need another one anytime soon. Already recommended them to a coworker who’s in the market also.

Joanne Kalman

15:39 02 Jul 21

As a Canadian customer I was very pleased with the ease of the purchase. For a flat rate the steelcase leap chair was delivered to our door quickly. All taxes and duties were also covered. The chair is great - very customizable, as expected and very comfortable and supportive. Thank you - highly recommended.

Jack Johnson

15:13 02 Jul 21

I highly recommend Crandall. Ordered a remanufactured Steelcase Leap V2. Shipped very fast, solid packaging. Easy to assemble after watching the brief instructional video on Crandall's website. Chair functions like it is brand new. Cosmetically it's brand new except for some minor imperfections on the frame. No reason to buy new, buy from Crandall and save hundreds of dollars.

Kelly Saunders

15:00 02 Jul 21

Staff is very friendly and answered all my questions. Online ordering process was intuitive and easy to do. My Mirra 2 chair arrived very quickly, given that it was shipped halfway across the country, and it looks and feels brand new. I would never be able to tell it was refurbished if I wasn't told. The price can't be beat! Highly recommend!

Drew Chapman

21:07 29 Jun 21

Ordered a refurb Aeron chair. I enjoy the product I received. It was easy to put together. I contacted them multiple times and always received a timely reply. I'd recommend doing business with them!

Robin Ni

18:58 29 Jun 21

If refurbbed furniture sales and service were an Olympic sport, Crandall would be the Michael Phelps of that event.I have been wanting a Herman Miller Classic Aeron since I worked at Mindspring yeaaaaaars ago.. cuz they actually cared about their employees and got us GOOD equipment.I finally decided to splurge on a refurb, as I have no interest in the updated Aeron. After much internet browsing and gnashing of teeth, I ran across Crandall. The chair is used, of course, but they replace the casters, the gas cylinder, the arm rests, and the lumbar support with NEW pieces. They have free USA shipping, a 30 day money-back guarantee, AND a 2 year warranty. AND they got the chair to my door within 3 days of ordering it. If that's not enough, my back and leg pain were gone within a month.Just sayin, TL/DR: you could beat Crandall with a stick, but you still won't get a better product for a better price or with better service or shipping anywhere else.

Kevin Kuang

02:21 29 Jun 21

Ordered online, came quick and well packaged, also great customer service, when I needed

jsimon-NYC

16:30 28 Jun 21

I recently placed 3 orders with Crandall for a total of 5 Steelcase chairs:3 remanufactured Think chairs and 1 new series 1 chair for a client and 1 remanufactured Leap v2 chair for me......... The chairs are terrific. They arrived quickly, well packed and with good instructions. The remanufactured Leap v2 compares very well with a new Leap v2 that I purchased from Steelcase last year.Customer service is terrific.I'm totally satisfied, and will never buying new again.

Alex Hur

22:23 27 Jun 21

Really happy that I got a remanufactured steelcase gesture from Crandall’s! Saved a couple hundred dollars and got to configure the chair fabric, wheels, and ergo adjustments exactly how I wanted. The shipping was also very fast and packaged very securely. Put the chair together in 5 mins with no tools needed.

Nishad

18:53 26 Jun 21

The online shop was easy to navigate and I found the chair I wanted in minutes. The delivery was on time and well packaged. I got a refurbished steelcase but it looks brand new.

Nick Di Vona

18:27 25 Jun 21

Ordered a Steel Case Gesture from Crandall recently, and I am pretty impressed.Shipping was quick and the package arrived looking like it could have survived dropping in from the atmosphere. Unpacking was quick, set up with the provided instructions was also quick.So far I am loving my new chair, and the fact that I got it for less than half of the MSRP of the chair if it was new, is even better. Also, I was able to get it in a bright blue color, which is for sure a plus for me.I probably won't buy from them again, because I probably won't need to as this chair feels pretty "endgame" as far as chairs are concerned. I sit all day most days out of the week at my desk. If, for some reason I did have to purchase a chair again, I would absolutely go to Crandall.

Anthony Bartelme

17:40 25 Jun 21

New Herman Miller Aeron chairs are ridiculously overpriced. I mean, they're just chairs, and a lot of it is plastic. That said, they're comfortable chairs. I got one from Crandall and it was as good as new for half the price. I bought the PostureFit add on, which was worthless. I've already removed it. But that's on me.

Pete S

16:15 25 Jun 21

Chair arrived is "new" condition .. could not be happier with the condition of the chair. However, I read reviews about the Steelcase Gesture chair as being great, so I ordered that. Not quite as comfortable as an Aeron, so I'm sending it back and on the waiting list for an Aeron from Crandall. The return policy is great and no issues there .. just make sure you save all the packaging material.

Shane Sung

14:39 25 Jun 21

Tyler Kellmann

13:59 25 Jun 21

Purchased a refurbished Steelcase Leap from Crandall. Chair arrived fast and instructions made installation fast and easy. Had a small issue with the gas cylinder which they had a replacement shipped out and arrived in just 2 days. Excellent service and product. A++++

Ian Kimm

19:27 24 Jun 21

Garreth Nedved

15:42 22 Jun 21

Shipped the chair extremely fast and was very easy to put together. Best chair I've ever used for sitting all day at work. Highly recommend the refurbishing process, the chair is like new!

Sara Clark Pierson

12:43 22 Jun 21

My Aeron chair is perfect and looks like new. It arrived quickly and was well protected during shipping.

Sean Ferry

16:18 21 Jun 21

Daniel Suitor

15:29 21 Jun 21

Incredible quality of product and service, extremely well-run buying experience. I bought a Steelcase Gesture chair for ~35% off MSRP (>$400 off). Crandall had it as "Grade B," but it could've been called "Like New" anywhere else. Their refurb work is fantastic; the chair maybe has one infinitesimally small cosmetic defect. Their website lists chairs as individual stock units with clear, high-quality photos, so you can go over the exact chair you want to buy with a fine toothed comb. My purchase was seamless, and they expertly package these chairs for delivery.You might, MIGHT be able to get a comparable chair at comparable lower price if you spend hours and hours trawling local office resellers, or haggling with people on Facebook Marketplace. OR you could just order exactly what you want from Crandall. They'll be my first stop for future purchases.

Hayden Hynes

22:08 20 Jun 21

Refurbished steelcase gesture for 1/3 the retail price seems brand new. Literally couldn't tell that it had been used at all.

Donald Wuebbles

17:10 20 Jun 21

New Steelcase Gesture chair arrived well and was easy to put together. Excellent chair -- much better than my old office chair. The leather appears to be very high quality and not paper thin like my old chair.

Steve Wilson

17:13 19 Jun 21

I ordered a replacement gas cylinder to convert my desk chair to a tall stool for my sit/stand desk. By mistake they shipped the wrong sized cylinder, but their customer service was excellent. They were courteous and helpful, and shipped the correct gas cylinder the same day I reached out to them.The part itself works perfectly.I would order from Crandall Office Furniture again.

Nancy DeSimone

23:59 17 Jun 21

My refurbished Steelcase Leap 2 arrived within days and looks/feels absolutely pristine. Excellent company, highly recommended.

Spencer LaTour

22:29 17 Jun 21

Bought a chair online from here to save money off the premium office chair prices. Their online chat was helpful and I ended up saving 30% vs pricing it right on SteelCase website. Arrived quickly and packaged well. Hope this chair will last me a lifetime!

See all reviews Write a review

Facebook Rating

4.9

Based on 28 reviews

Crandall Office Furniture

4.9

Donna Harrison

21:20 02 Aug 21

Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!

Michael Phillip Eastman

12:23 05 Jul 21

I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!

Lisa Brohl Epley

19:26 01 Jul 21

Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!

Heidi DePew Kiraly

14:49 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Jerry Wilson

15:54 17 Mar 21

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

Gerard Kampf

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Paul Miller

20:17 01 Aug 20

Good customer service, USA company, great product!

Joan Kohler

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Brittany Weeks

19:46 08 Nov 19

Very helpful and great costumer service!!

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

Paul A. Le

15:11 23 Jun 17

See all reviews Write a review

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