Office Chair 12 Year Warranty
Crandall Office Furniture Remanufactured Office Chair 12 Year Warranty.
Simply put, we stand by our product. If it breaks, we will send you the parts to fix it or send you a replacement chair.
Applies to all Steelcase Remanufactured chairs by Crandall Office Furniture, unless otherwise noted in product description.
Chair components and remanufactured chairs are warranted against manufacturing defects in material and workmanship for twelve years from original date of purchase. Pneumatic height cylinders are covered for a period of 6 years.
The warranty obligation is limited to replacement of any defective parts or components. The warranty of this product is null and void if the product is subject to negligence, abuse, misuse or modification. This warranty is good up to the stated manufacturer’s weight limits / capacity, listed below:
Steelcase V1 Leap – 400lbs
Steelcase V2 Leap – 400lbs
Steelcase Gesture – 400lbs
Steelcase Criterion – 300lbs
Steelcase Criterion Plus – 500lbs
Steelcase Think – 400lbs
Steelcase Amia – 400lbs
Herman Miller Aeron Size A – 300lbs
Herman Miller Aeron Size B – 350lbs
Herman Miller Aeron Size C – 350lbs
This warranty applies only to the product; Crandall Office Furniture, Inc. is not responsible in any way for loss, inconvenience or any other special damages caused by any defect.
Chair Parts Warranty
Crandall Office Furniture Warranty Information for Chair Parts.
All chair parts sold by Crandall Office Furniture, Inc. are covered by a 2 year parts warranty against manufacturing defects in material and workmanship.
The warranty obligation is limited to replacement of any defective parts or components. The warranty of this product is null and void if the product is subject to negligence, abuse, misuse or modification. Normal usage is defined as limited to a 40-hour workweek by persons weighing 250 pounds or less.
This warranty applies only to the product; Crandall Office Furniture, Inc. is not responsible in any way for loss, inconvenience or any other special damages caused by any defect.Click Here to Contact Us and Start a Warranty Claim
Office Chair Returns
Crandall Office Furniture Return Policy for Remanufactured Office Chairs.
We are confident you will love your chair, but if for any reason you don’t, contact us for a no-hassle free return within 30 days of receiving your chair. We’ll send you a return shipping label and refund your entire purchase price once the chair has been received and inspected.
Returned chairs must be in the same condition as received and returned in the original box. (please keep the box until you’re 100% sure you’re keeping the chair).
Custom fabric chairs, or chairs with significant visible wear or damage, will incur a 15% restocking fee.
Chair Part Returns
Crandall Office Furniture Return Policy for Office Chair Parts.
If you have purchased the wrong part or no longer need your chair part purchased from Crandall Office Furniture, you have up to 30 days from receiving your part to contact us to begin a return. Part must be in new/unused condition. Once received and inspected, buyer will be refunded purchase price (less shipping) to their original payment method. Buyer is responsible for return shipping.Click Here to Contact Us and Start a Return