Crandall Office Furniture Warranty Information

All Crandall Office Furniture Remanufactured & Refurbished Chairs and Office Chair Replacement Parts are warranted against manufacturing defects in material and workmanship. On Chairs, this warranty covers the entire chair, not just the parts we replace. Crandall Office Furniture will evaluate each warranty claim and either send replacement parts to fix the chair, or replace the chair or part entirely based on the nature of the claim. Labor or tools to complete repairs are not included. We will never require you to send your chair in at your expense to be worked on or repaired. Simply put, we stand by our product. If it breaks, we will send you the parts to fix it or send you a replacement chair.

This warranty is null and void if the product is subject to negligence, abuse, misuse or modification, and does not include standard wear and tear. This warranty is good up to the stated manufacturer’s weight limits / capacity, listed below. This warranty applies only to the product; Crandall Office Furniture, Inc. is not responsible in any way for loss, inconvenience or any other special damages caused by any defect. Warranty is non-transferable, and only applies to the original owner.

In the event we decide a replacement chair is necessary, the broken or defective chair will need to be returned to Crandall Office Furniture. This replacement chair will come with a pre-paid return label for this chair to be returned in the same box the new chair arrives in.

Warranty remains unchanged for Canada or Hawaii chair orders. Crandall Office Furniture will still warranty these chairs at no cost to the customer.

All Remanufactured Steelcase Chairs are
warranted for a period of 12 years from
original date of purchase.

Steelcase Chair Max Weight Ratings:

  • Steelcase V1 Leap – 400lbs
  • Steelcase V2 Leap – 400lbs
  • Steelcase Leap Plus – 500lbs
  • Steelcase Gesture – 400lbs
  • Steelcase Criterion – 300lbs
  • Steelcase Criterion Plus – 500lbs
  • Steelcase Think – 400lbs
  • Steelcase Amia – 400lbs

All Steelcase Authorized Factory Return Chairs
are warranted for a period of 12 years from
original date of purchase.

Steelcase Chair Max Weight Ratings:

  • Steelcase V2 Leap – 400lbs
  • Steelcase Leap Plus – 500lbs
  • Steelcase Gesture – 400lbs
  • Steelcase Think – 400lbs
  • Steelcase Amia – 400lbs
  • Steelcase Series 1– 400lbs
  • Steelcase Series 2 – 400lbs
  • Steelcase SILQ – 300lbs

All Refurbished Herman Miller Chairs are
warranted for a period of 2 years from
original date of purchase.

Herman Miller Chair Max Weight Ratings:

  • Herman Miller Aeron Size A – 300lbs
  • Herman Miller Aeron Size B – 350lbs
  • Herman Miller Aeron Size C – 350lbs
  • Herman Miller Mirra – 300lbs

All Chair Parts sold by Crandall Office Furniture
are warranted for a period of 2 years from
original date of purchase.

Note: This is for individual part sales only.
Parts sold as part of a chair are covered by the chair’s warranty.

Crandall Office Furniture Return Policy

We are confident you will love your chair, but if for any reason you don’t, we offer a no-hassle free return policy on all of our chairs. We’ll send you a return shipping label and refund your entire purchase price of your chair once the chair has been received and inspected. For chair parts, parts must be in new/unused condition, and buyer is responsible for return shipping to Crandall Office Furniture.

Returned chairs must be in the same condition as received and returned in the original box.
(please keep the box until you’re 100% sure you’re keeping the chair).

Custom printed fabric chairs, or chairs with significant visible wear or damage, will incur a 15% restocking fee. Buyer is responsible for return shipping to Crandall Office Furniture (located in Michigan) for chairs or parts shipped to Canada or Hawaii, but a full purchase price refund is still applicable.

**Upholstery Services & All Replacement Chair Cushions are Made to Order and are Non-Returnable & Non-Refundable**

All Remanufactured Steelcase Chairs have a
30 Day Free Return Policy.
Chairs must be returned in original box.

All Steelcase Authorized Factory Return Chairs
have a 14 Day Free Return Policy.
Chairs must be returned in original box.

All Refurbished Herman Miller Chairs have a
30 Day Free Return Policy.
Chairs must be returned in original box.

All Chair Parts sold by Crandall Office Furniture
have a 30 day return policy.
Buyer is responsible for return shipping.