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High End Steelcase & Herman Miller Office Chairs with a Warranty - Proudly Remanufactured in Greenville, Michigan!

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All Steelcase Authorized Factory Return Chairs were made new in 2020 or 2021, and returned to Steelcase within their 14 day return window.

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Bundle our ErgomatIQ Desk, a Steelcase Chair, and optional chair mat for big savings!

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Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. Made in USA.

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Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns!

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Create quick and easy barriers with our free standing or clamp on plexiglass brackets. Made in USA.

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OEM Quality Office Chair Replacement Parts for Herman Miller, Steelcase, Haworth, and other Office Chairs.

Gas Cylinder Bearing Kit

Rated 5.00 out of 5

$9.99

Crandall Office Furniture Aftermarket Steelcase Criterion W Arm Pad Underlay 001

Crandall Office Furniture Aftermarket Steelcase Criterion W Arm Pad Underlay 002

Steelcase 453 Criterion W-Arm Underlay Kit

Rated 4.00 out of 5

$14.99

Gas Cylinder Bearing Kit – Steelcase Lock Ring Style

Rated 5.00 out of 5

$10.99

Crandall Office Furniture Aftermarket Herman Miller Aeron Lumbar Pad 001

Crandall Office Furniture Aftermarket Herman Miller Aeron Lumbar Pad 002

Herman Miller Aeron Size B Lumbar Pad

Rated 5.00 out of 5

$24.99

Steelcase 462 Leap V2 Arm Underlays

$19.99

Herman Miller Aeron Replacement Seat Pan Seat Mesh Assembly 0001

Herman Miller Aeron Replacement Seat Pan Seat Mesh Assembly 0006

Replacement Seat for Herman Miller Aeron Size B

$199.00

Steelcase 462 Leap V2 Tension Knob Cover

$19.99

Polished Aluminum Chair Base

$59.99

Crandall Office Furniture Aftermarket 28 inch Nylon Office hair Base 0001

Crandall Office Furniture Aftermarket 28 inch Nylon Office hair Base 0002

28″ Nylon Office Chair Base

Rated 5.00 out of 5

$49.99

Crandall-Office-Herman-Miller-Ergon-Base-Kit

Herman Miller Ergon Chair Base Kit

$149.99

Crandall Office Furniture Aftermarket 20" Office Chair Stool Chrome Foot Ring 0001

Crandall Office Furniture Aftermarket 20" Office Chair Stool Chrome Foot Ring 0002

20″ Chrome Office Chair Stool Foot Ring

$57.99

Steelcase 462 Leap V1 Tension Knob Cover

$19.99

Crandall Office Furniture Aftermarket Steelcase Criterion H Arm Pad Underlay 001

Crandall Office Furniture Aftermarket Steelcase Criterion H Arm Pad Underlay 002

Steelcase 453 Criterion H-Arm Underlay Kit

Rated 5.00 out of 5

$14.99

Crandall Office Furniture Aftermarket Office Chair Gas Cylinder Cover Can 0001

Crandall Office Furniture Aftermarket Office Chair Gas Cylinder Cover Can 0002

Nylon Gas Cylinder Cover Can

$13.99

Steelcase 465 Think V1 Arm Underlays

$19.99

Crandall-Office-Herman-Miller-Aeron-Refresh-Kit-0001

Crandall-Office-Herman-Miller-Aeron-Refresh-Kit-0002

Herman Miller Aeron Chair Refresh Kit

$159.99

Equa 2 Gas Cylinder Conversion Kit

$74.99

Equa 1 Gas Cylinder Conversion Kit

$74.99

Crandall Office Furniture Aftermarket Herman Miller Ergon Swivel Tilt Mechanism 0001

Crandall Office Furniture Aftermarket Herman Miller Ergon Swivel Tilt Mechanism 0002

Herman Miller Ergon Tilt Mechanism

$79.99

Atlas Suspension Headrest for Herman Miller Aeron Classic Chair

$179.00

Steelcase 482 Amia Arm Underlays

$19.99

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 549 reviews

Crandall Office Furniture, Inc.

4.9

Michael Morefield

18:40 06 May 21

Great selection at great prices. Best deals I found on Steelcase chairs. Although it was "used" or resold, it looks and feels brand new. Free shipping and coupon code sealed the deal, quick and easy delivery, easy set up. Although, it said read instructions before assembly, and there were none, but... It's a chair. It was three pieces. Easy.

Jesse Bach

17:30 06 May 21

This is one of those companies to live to support. Best customer service, great products.

YungMedicaid

00:04 06 May 21

I ordered a chair that I received damaged and I told them I needed some kind of compensation for the damage, I didn’t go on their website and or “damaged leap v2” I don’t care if it doesn’t affect function or not, I bought I chair thats condition didn’t the remain the same before it got to me. They told me they’d rather me send the whole chair back and basically lose out on a 600+ deal than reimburse me some small amount of money for the damage my chair received.

Gerald Kanapathy

02:06 04 May 21

Great work. The chairs were easy to configure and order, with great prices. Shipping was much faster than expected, arrived more than a week early. The quality of the materials is nice. Also, I really like the packaging/shipping materials.

Peter Charness

01:07 04 May 21

Got a great price on a Leap 2 chair, that arrived quickly, very well packed, looks and functions like brand new. The descriptions on their website were thorough and informative.Picked Crandall from amongst a host of internet sellers, many of whom seemed to have multiple websites and less than favorable reviews. Sent one assembly question in via email which was answered within minutes. This has been a great experience.

John Smith

23:51 03 May 21

Their return policy is a joke.

Kevin Bixby

17:21 03 May 21

Very satisfied with my recent purchase of a Remanufactured Steelcase 442 Gesture Office Chair. The chair arrived promptly. It looked brand new except for a tiny scratch. Price was excellent. Easy to assemble. The chair is the most comfortable office chair I've ever had. No complaints at all, would definitely recommend Crandall.

Ravi Nehra

19:29 02 May 21

Great chair at a great price, buy with confidence.

Pat Bonner

18:43 02 May 21

Such high quality, and so speedy. Buying a chair here, with all the customizations, was purchase I’ve made for my entire home office

George Salcewicz

15:01 02 May 21

I am very happy with the remanufactured Leap2 chair with headrest that I ordered on 4/15/21. It was a 2020 chair and looked brand new. It arrived early and BTW Kim at the main number is just fantastic. I have already ordered an extra one for my other daughter who was quite jealous.

Nancy Degener

19:30 25 Apr 21

Excellent service from Crandall. Fastest live response to on-line chat in my experience from an actual staff person who was knowledgeable about the chairs and helped me greatly in my decision-making. My Gesture arrived in great condition, was easy to assemble (all of 5 minutes) and has been great so far. Highly recommend this business. Fantastic price for a top-quality chair.

John Padfield

00:01 25 Apr 21

I did a thorough research to find the perfect office chair to use in my home office and not spend $1,500. After checking many sites I arrived at Crandall's and ordered a Remanufactured Steelcase 462 Leap V2 Office Chair.I even received two messages directly from David Crandall when I was torn what to get as far as the fabric for the back & seat of the chair and he answered immediately. What awesome service; that sealed the deal as they say.I received my carefully packaged chair within a week sans any blemishes. Now that I've used it for one week and LOVE IT, my wife is ready to order herself one too.Thanks for the totally personal and expert customer service, Crandall!

D G

22:15 24 Apr 21

Product arrived quickly and well packaged.It looks like a brand new chair. I am very happy with my purchase at this time.The Steelcase Leap chair itself is nice. I'm sitting in it as I type this and I am comfortable but if I had paid retail for a new one, I would certainly think I paid to much but this review is about Crandall furniture and not the chair itself.I would not hesitate to purchase from Crandall again and I will certainly recommend them.

Aaron Palmer

17:11 24 Apr 21

Ordered an office chair, shipped next day, Well packaged, arrived in 3 days. Installation instructions were provided and easy to follow. One week in and the chair is as expected. I assume the long term results are still TBD - but am comforted by the warranty. Would use again should need arise.

Mary Ross

09:58 24 Apr 21

Very pleased with my remanufactured Steelcase Leap 2 chair. It looks, feels and functions as if brand new. The warranty offered is outstanding. The chair arrived faster than anticipated. Assembly was easy (my son put it together for me). The service is exceptional, as is the chair. The highly-adjustable Leap 2 chair is a big upgrade and improvement over my prior "mesh" chair - which was causing me hip pain. Highly recommended. Thank you to my son who found out about Crandall Office Furniture through Reddit, bought a chair for himself and then recommended to me. If you are thinking about buying a chair from Crandall, don't hesitate. Highly recommended.

CONRAD OTTO

20:22 23 Apr 21

We bought a "remanufactured" Steelcase chair from Crandall Office Furniture. It was delivered faster than expected and the chair looks and operates like a new chair. Assembly instructions were clear and easy to follow. This great service and and excellent product at a very reasonable price.

Jack Taylor

13:43 23 Apr 21

Wow. Did not expect the chair to be in perfect condition. Glad I took the time to do some research on refurbished chairs . Quick shipping, excellent packaging.I’ll be ordering from Crandall again if I ever need to!

Jonathan Lerner

21:05 20 Apr 21

I liked the range of choices of mesh and seat colors offered for the refurbished Think chairs. I liked the price. I was astounded by the speed with which my chair was fabricated and shipped. For reasons unknown, it arrived missing a necessary bolt and with a cable that controls raising and lowering flapping loose (and impossible for me to put in place). But I liked the speed with which Crandall decided I couldn't fix it, sent out another chair and a return shipping label. I'd say buy your chair here.

Jake Genna

23:15 19 Apr 21

These guys are fantastic. Customer service is through the roof. Recently purchased a steel case gesture chair. Not only did the chair arrive well ahead of their estimated arrival date, but the packaging was well done and the instructions it came with were simple.There was one hiccup, but this is where their customer service really shined. The chair was supposed to come with a lumbar support pre-installed, but did not. I reached out to customer service and had a response from them within 24 hours stating there was their mistake. They quickly presented a couple options to make the situation correct, including sending me the appropriate part along with a customized video on how to install it. The part arrived just a couple days later and thanks to their video, was very simple to install.I would definitely recommend them not just for their great products and great prices but for their excellent customer service as well.

Kodiak

14:37 19 Apr 21

I recently purchased a remanufactured Steelcase Leap V2 chair. I wanted something better than the typical $250 - $300 office chairs you find all over the place. I tried them all and just wanted something better with some more adjustability. Now that I have this chair, I wasted my money on the other chairs.I searched around and found Crandell Office that sells these remanufactured chairs and return chairs. It was a toss up between the “official” return chair and the remanufactured, but I decided to save a little and give the remanufactured chair a try. If you watch the wonderful videos that Crandell has made, you will feel very good about what they do to refresh these chairs. I like repurposing too so that is a major plus.When my chair arrived I quickly went to watch the video and easily assembled the chair. Assembling chairs is pretty straight forward but watching the video was great.Once completed you could not tell this was not a new chair. I also liked the ¾ inch extra cushion that they add in the remanufacturing process. I think that alone is well worth it and I am glad that they do this.I usually look for chairs that I can remove the arms because I find they typically get in the way when I try to move closer to the desk. I like chair arms for arm support, but they just hinder me more than they help me, so I remove them. That is not the case with the 4D arms of this Leap V2. They go down very far and also with the ability to move them back, they do not get in the way at all. Now I can use them when I want to or tuck them away when I do not. This feature alone was well worth the upgrade to this chair. Not to mention the chair seat adjustability. I have shorter legs, so this feature is another wonderful thing about this chair.Before I ordered I did have a couple of “unusual” questions about the chair and used the Chat Feature to speak with Kim at the company. She was wonderful and I know she had to scramble around to find the answers, but she did and got me what I needed. Wonderful service from Kim and the company and that is always a great sign.Overall this has been a wonderful experience with Crandell Office and Steelcase Leap V2 remanufactured chair. If you are thinking of buying a new office/gaming chair and looking at the regular stuff, save up a little extra and visit Crandell Office. This chair really is great and you will be glad you spent a little extra to get one.

Adrian LaCour

18:56 16 Apr 21

Hundreds of dollars off for refurbished chairs, with any blemishes clearly marked beforehand. Packaging was some of the best I've ever seen, the care put into it obvious. Physical instructions were also included, with a link to a video if someone prefers to just follow along with a video.Overall, extremely satisfied with my purchase and have already recommended the website to some friends and coworkers who mentioned they were looking for another chair.

Robert Miranda

20:46 15 Apr 21

I purchased a Herman Miller Aeron B chair and was extremely satisfied with all aspects: the price, the purchasing process, the speedy delivery (a week earlier than originally projected) and the quick assembly and usage. This is a fantastic and durable chair and can hardly notice it was used/refurbished - it feels brand new! If I need other office furniture WFH items I will be sure to check Crandall out first - I am a very happy customer!!

Aaron Smith

00:32 15 Apr 21

Let me begin by saying that I love everything about the idea of this product. I love the concept of remanufacturing these chairs and reselling them. The chair arrived in great packaging and was undamaged. I can tell that considerable thought went into the packaging so that the chair arrived undamaged. Assembly was a breeze after scanning the QR code and watching the assembly video. The chair was assembled in about 10 minutes. I was excited to give the chair a test drive at home since I sit in this same chair at work, albeit an OEM Steelcase chair, and have for 10 years. This is why I think I'm ruined. I wanted to love this chair. I really did. I love using these chairs at work. They are so quiet, comfortable, incredibly durable, and ergonomically friendly. When I began using the chair I was hypersensitive to the differences between the remanufactured chair and the OEM Steelcase chair that I use at work. Since I'm familiar with how to adjust the chair, I adjusted it the same as I do at work. When I was adjusting it, I moved the arms and noticed that the armrest pads were warped and my arms kept slipping off. The OEM chair is less slippery and the material used keeps my arms in place. The movement of the arm rest was also loose and didn't move along with my body like the OEM chair does. When I reclined, the spring mechanism made clicking noises and wouldn't "follow" my body movement when I returned to an upright position. I tried different settings but the clicking wouldn't subside. Lastly, when I set the seat depth for my body size the seat pan would click every time I moved. After using this chair for a month, it's still comfortable and I can sit in it all day, but I don't find it to be on par with the cost. This chair still beats any of the $200.00 big box store office chairs and if this chair was at that price point, then I would be very happy with it. I think that users of OEM Steelcase Leap V2 chairs will only be happy with OEM. Anyone that hasn't tried the OEM chair will love the remanufactured chair. That being said, I respect your product and business model but I feel that I'll only be happy with an OEM chair. I'll be returning the chair and purchasing an OEM model.

Aldis Henry

18:59 13 Apr 21

If you want Steelcase, these are the folks to see. The chair I received was basically brand new. They have ridiculously good customer service. There are only a few companies I can recall since the days of online shopping that are this good.

Ethel Amponsah

18:08 12 Apr 21

Well packaged, accurate product description, nice service

Haley Stone

16:07 12 Apr 21

Dave and his team are pros at what they do. The furniture is top quality and the customer service cannot be beat. Overall, an incredible value for money. Highly recommend!!

Srinivas Pachika

06:45 12 Apr 21

Jane Golden

21:26 10 Apr 21

Great product. Received my Leap chair today. like brand new for half the cost.fast delivery highly recommend!

Erik Dreyer

12:44 10 Apr 21

Everything about the experience was smooth. The chair looks as if it’s brand new. Assembly was easy and quick. I’ve been recommending Crandall’s to my workmates. Totally satisfied customer.

North Post

04:01 10 Apr 21

Chair did not come like new. Very obvious stains and a stink.

simon;peter

22:07 09 Apr 21

My refurbished Steelcase Leap V2 is saving my back one day at time.

Brian Staszewski

21:41 09 Apr 21

I ordered an 8" stool conversion kit from Crandall for my Aeron office chair because I switched to a standing desk but still need to sit down once in a while. The kit was exactly as advertised but once I installed it the chair wasn't quite high enough. I contacted Crandall via their online chat to ask if I could replace my 8" cylinder with a 10" cylinder expecting to pay shipping to do so. The representative was very helpful and quick with dimensions about the new cylinder to make sure it would be the correct size. When I inquired about returning the old one (and how much shipping would cost) I was told "don't worry about it." What a fantastic experience!

cameron henley

23:24 08 Apr 21

Ordered a Steelcase Gesture from them that came in great shape and worked just like the one I tried. Would purchase a chair from them again without a doubt.

Dan Santacroce

22:18 08 Apr 21

I purchased replacement armrests for my Steelcase chair. They are perfect!

Matthew Kersey

18:45 07 Apr 21

Bought a chair online from Crandall, and was impressed! They shipped it out promptly and it arrived much earlier than expected. Product prices are competitive and the remanufactured chairs are excellent quality! I highly recommend them if you're looking for office furniture at a discount without sacrificing quality.

Justin Ellis

17:23 06 Apr 21

Dave was very helpful. Chair looks brand new, and was packed extremely well. Shipping was fast too. I am very happy with my purchase, and would buy another used chair from them before spending the extra money on a new one.

Chad Greenholtz

12:59 06 Apr 21

I had no idea where to even start was looking to purchase a chair. I sent Dave an email going over how much time i spend at my desk and my uses and wants/needs for a chair. Dave responded quickly and we spoke on the phone about the different recommendations. Dave was patient and understand and very thorough. He checked his inventory of chairs not yet posted on his site and emailed me directly options that weren’t yet available! I ended up selecting a leap v2 w headrest in leather and it was ordered, shipped, and delivered within 5 days. Easy to put together and all is perfect! I could not be happier and recommend anyone to use Crandall office furniture

Zach Kalvin

20:47 04 Apr 21

I like the chair and the price isn't bad. The only thing I don't like is how loose the arm rests are. But the chair is comfortable and the company was very helpful.

Melissa Gondek

17:22 04 Apr 21

I ordered a replacement gas cylinder for an office chair, rather than buying a whole new chair. I received my order quickly. The hardware was incorrect, but I received a replacement order very quickly. The installation video on the website helped me replace the cylinder easily. I'd definitely recommend!

Bill Barbour

15:27 04 Apr 21

Great experience! Crandall was very helpful throughout the purchase process. The chair was in perfect condition and easy to assemble thanks to their helpful YouTube videos. As a Michigander, I'm happy to support such a good and honest Michigan company.

Adam Jensen

01:34 04 Apr 21

Chair like new. Packaged well. Shipped quick. Very happy with the outcome.

s chrome

19:37 03 Apr 21

Contacted Crandall Office regarding my Steelcase VI Think chair which was in needs of the Seat & Back Pads. Dave Crandall and his staff were very knowledgeable and provided excellent customer service. I received the correct pads for my chair and they fit like a glove. Appreciate the prompt shipping and excellent customer service. Thx - 5 stars!

chris hymel

21:55 02 Apr 21

Travis Neuman

21:29 02 Apr 21

Alex O.

19:40 02 Apr 21

I bought the 75mm (3 inch) Roller Blade Style Office Chair Casters for my V1 Steelcase Leap chair. They're very solidly built and roll silently on the hardwood floor.

Alejandro Martinez

16:06 02 Apr 21

I found Crandall's website when looking for a chair for my desk in my home office. I found their products to be very well priced, and their instructional videos were quite helpful when making my decision of which chair to purchase. I would very much recommend them.

Craig Dyke

13:29 02 Apr 21

I was apprehensive about buying a refurbished chair for my home office but I wanted a chair that would last a long time and be comfortable and the steelcase chair new was more than I was wanting to spend. Crandall was the best of both worlds. I received a chair that looked and felt brand new at a price tag that I was willing to go with. I've already told all of my friends about them and would highly recommend them to anyone looking for an affordable option to a high end chair.

Emily Aitken

02:21 02 Apr 21

Very glad I ordered my Steelcase chair with Crandall instead of one of the Office Furniture places out east. Initially they were out of stock with the Leap V.2 chair I wanted (Covid demand I suppose). I signed up for notification when back in stock, and it worked! I received an e-mail they were available again and ordered just what I wanted.It came about a week later well packed in a triple layer corrugated box. I had no problem following the included directions, popping the wheels in the sockets and aligning the lift lever with the center lift cylinder. The seat and back cushions, arm rests and wheels weren't just cleaned, but were all new. Nice.I set the seat frame on the cylinder and slid the seat cushion into place and was ready to go. My husband was impressed, both with how easy it was to set up (no tools required), and the quality of the re-furbed chair. Almost like new from a store. Way better than used.My husband is growing tired of his worn big box store office chair. He likes the ergonomics of my Steelcase chair better, and said he will be ordering the same from Crandall soon. They do a terrific job and have great service.This working from home gig is so much better in my new chair. Thanks, guys!

Andy Gritzer

19:17 01 Apr 21

I ordered a remanufactured Leap v2 and it arrived at my house exactly 7 days later. This chair is awesome. I would have assumed it was brand new if I didn't know better. No scuffs or anything that I could find. All adjustments work perfectly. Honestly, I didn't think upgrading to a chair like this would make that big of a difference. I was wrong. Your body will thank you.While, I have not had to deal with customer service yet I am confident that I will be taken care of based on other users' experiences. David Crandall is also very active in the subreddit r/officechairs. He is frequently helping customers resolve issues or answer questions.

Andrew Gibson

12:35 01 Apr 21

I had an EXTREMELY positive experience with Crandall furniture. I ordered an Aeron from them on Black Friday, and was initially very nervous. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and give it a try. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. I couldn’t be more happy with the condition of the chair. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. Everything appears to be in great working order, and shipping/delivery was extremely fast. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong.**update from previous post**So roughly 4 months in, my back support started falling out of the chair. I had noticed some light wear (or manufacturer defect?) within the first back support I received, and it continued to pop out of the chair. I emailed Crandall and received a response within minutes. They not only sent me a brand new back support (a 100 dollar item), but OVERNIGHTED the shipment so I had it the next day. The new support is working perfectly, stays in place, and the chair itself has seriously eliminated all back issues. I will be a customer for life—already looking at a second chair for my father. Thank you Crandall!

Google User

22:32 30 Mar 21

H Kiraly

20:43 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Trey

22:34 29 Mar 21

Steven Rigsby

18:25 29 Mar 21

I had an old, discontinued luxury chair that needed a gas cylinder replacement. The one from Crandall that I ordered was easier to install than the OEM and even seemed to have some upgrades to the design, and my chair's feels as good as new.

Chris Comis

16:06 29 Mar 21

Great, product arrived on time. Very clear communication on shipping. Very competitive prices. Highly recommended

Owen Lian

19:54 28 Mar 21

Excellent product, speedy delivery, had a small issue with lumbar slider but was quickly fixed. Thanks Crandall Office Furniture for providing a truly valuable asset to those that needs to sit for almost half the day continuously. If you are in a position where you sit for 8 or more hours a day, consider this as an investment (thats way cheaper than new, yet looks like new)for your back health for at least 12 years(warranty). Or just so you don't have to be in pain only to then require back surgery from sitting on a ergonomic chair. Wholeheartedly recommend.

Jim DiCostanzo

19:41 28 Mar 21

I purchased a reconditioned office chair from Crandall. The chair arrived very quickly.To be honest, the chair is like new. We are extremely pleased with our purchase and the service we received.

Corey Peak

18:46 26 Mar 21

Excellent price and quality! Very easy assembly requiring no tools.

Corey Grubb

18:32 26 Mar 21

My Steelcase leap v2 is exactly the same as the one my roommate bought from the actual Steelcase site and it saved me a few hundred bucks

Emmett Andrews

20:19 25 Mar 21

Really pleased with my purchase. A trusted friend highly recommended the Steelcase Gesture to me and I wasn’t thrilled with the price. I found an A-grade configuration I really liked from Crandall at a price I felt good about. As far as I can tell, the chair is indistinguishable from new and there were enough options, I didn’t have any trouble finding the configuration I was hoping for. I have only good things to say about the experience. Shipping was also speedy.

Natalie Unigovski

02:54 23 Mar 21

Very pleased with the purchase. Great customer service!

Stefan Hayden

19:55 21 Mar 21

found the right chair part I could not find anywhere else. The photos helped me know it was the right part. Well priced and shipped quickly.

Luci

17:39 21 Mar 21

Michael Cowan

01:40 21 Mar 21

Crandall did a great job for me. The remanufactured Leap 2 chair sent is like new! When I failed to order casters for hard surface flooring and asked customer service about this, they immediately offered to send them free to me. I would order again from Crandell in a quick minute!

M More

23:08 20 Mar 21

The HM Chair arrive on schedule. The packing was very good. Assembly simple. The chair appeared new and functions as if new. Happy Customer!Just so that you know Crandall Chair was one of several stores I explored. Prices were similar at each but your store was the only store where I could get a quick and accurate response from a live person. Customer support has been excellent and is appreciated

Rick Volpe

22:57 19 Mar 21

I recently purchased a refurbished Steelcase Leap V2 chair from Crandall. The folks at Crandall were happy to answer my questions before I purchased. I ordered the chair on a Friday and ten days later I was sitting in it. It was in perfect condition when I received it, and the features I asked for were included. The upholstery was just as pictured on their website, and in addition I ordered the rollerblade style wheels and heavy duty gas cylinder. One more thing you should know: you have the option to purchase a chair that was manufactured in 2020-2021 for an extra $100, as opposed to one built in 2007-2014. I opted for the newer chair, and I'm glad I did. It is perfect. It is as though it is brand new. No scuffs, marks, or any other obvious imperfections.The people at Crandall are very nice including one of the guys you might have seen on YouTube. David Crandall, the VP of the company, was personally involved in my purchase, and followed up with an email reminding me that if I had any problems to please contact him. So, in a world of horrible customer service, I found a company that still believes that the customer is always right (even if he really isn't). And David, thank you. I love the chair.

Cassandra Daugette

22:50 19 Mar 21

Speedy delivery and everything was as expected. I'm very happy with this purchase.

Matthew Sturdevant

21:41 19 Mar 21

My Herman Miller Aeron arrived quickly and was very easy to setup. I'm very happy with my chair and the overall experience with Crandall Office Furniture.

Frank Corcoran

19:10 19 Mar 21

Fabulous customer service. The people there were knowledgeable and patient. They helped me upgrade an older chair to make it like new. I made a mistake in measurements and they graciously offered to send me another part at no charge. I have recommended Crandall to my clients that are now doing home offices.

Todd S

14:09 19 Mar 21

After trying some cheaper office chairs, I eventually gave up and decided to go with Steelcase Leap V2 chair, upgraded to the 2020/2021 model. Chair was very quickly delivered, within a few days, and chair has been amazing so far. I wish I had found this website sooner so I would not have wasted time experimenting with cheaper chairs from the box stores. Best of all, ordering chair through Crandall is much cheaper than ordering brand new chair from Steelcase.Overall, Leap V2 chair is very comfortable and has every possible adjustment to fine tune to each user. The adjustable tension on the recline and the adjustable lumbar support are probably my favorite features, and therefore I give this chair a better rating than my Steelcase Think chair at the office. In addition, the seat cushion on this Leap V2 chair is extra thick!

Ian Brubaker

02:44 19 Mar 21

Quality refurbishment! Honestly, it feels like new furniture to me. Very on timely and we'll managed it seems. I got my orders with no frills, everything was packaged nicely and went together without a hitch. Thanks!!

Kyle Jenkins

21:26 18 Mar 21

Exemplary service! I needed restorations done to a chair and they helped me get it looking good as new for a fair price. They were extremely helpful and accommodating throughout the process and have excellent video instructions for performing replacements. Very glad I happened upon them!

Hailey Hurt

19:42 18 Mar 21

So glad I bought a remanufactured chair from Crandall Office Furniture! Looks like a brand new chair to me, no visible blemishes and no functional issues.

Ric Desan

22:58 17 Mar 21

Having always (decades now,) sat at computer desk and longed for the high end chairs, Crandall finally put one in reach and I jumped on the steelcase aria. Great experience all around ... timely delivery based on their timeline, great refurb the custom fabric I picked was as nice as it looked online. popped the top on the seat and been in it every since.Davids email of thanks for my feedback was a nice touch. I dont hope to use the 12 yr guarantee but that makes refurb a no brainer. If you sit at a desk as long as I do ... you can go wrong.

Jerry Wilson

15:50 17 Mar 21

Overrated chairs, can't find a comfortable position. My chair came with some major scratches and rust on the underneath. All the reviews are filtered, if you see their site it's nothing but 5 stars with claims of "not a single scratch." I understand used may have scratches, but I find it hard to believe all the reviews claim they got no scratches. I left a 3 star review on their site, after days it still says "awaiting approval."

Matthew Peterson

18:30 16 Mar 21

I've ordered two chairs and they both arrived in great condition. Crandall's customer service was responsive and helpful when I had to return the first chair since it just wasn't a good fit for my back. It was as painless as a return could be for this kind of item. I would definitely buy from them again if I needed another office chair.

Benjamin Brown

13:35 15 Mar 21

Great value and service for my office chair. Crandall is the place to buy!

James Bray

21:15 14 Mar 21

My chair arrived quickly and in great condition. It is a high quality product, at a fraction of the price. Absolutely worth the investment.

Ethan Alguire

17:43 14 Mar 21

Great price, fast shipping. The chair was like new.

Richard Henry

15:04 13 Mar 21

Purchased an Amia refurbished chair which arrived quickly in like new condition. Very pleased with Crandall Office Furniture and will have no hesitation doing business with them in the future.

Camille Nostrates

23:52 12 Mar 21

Customer Service was an amazing experience. They are thoughtful and really put the happiness of their customer's first. I got a Steelcase Authorized Factory Return - Steelcase Gesture (Grade A). Shipping was incredibly fast, came within 1 week of purchase. Set up was an easy 5 step process. The condition of the chair was pristine (only a few scuff marks that are hardly noticeable). I waited till I saw the ideal color and features I wanted, and once I saw a Grade A return - I immediately purchased! Fraction of a cost from purchasing directly from Steelcase and also saving the planet by purchasing returned chairs! Highly recommend Crandall for future office furniture purchases!

Tony Wasserman

21:58 12 Mar 21

I wanted to replace the broken base on my old Herman Miller Ergon chair. The local stores told me that it couldn't be done, but Crandall's had the right kit at a competitive price, and shipped it promptly. Now I'm sitting pretty....

Gary Dowler

17:57 12 Mar 21

Ordered a Steelcase Leap V2 at a great price. Showed up quickly and was in great shape. If I ever need another chair I would definitely do business here again.

Michael Vos

17:31 11 Mar 21

Recently bought a chair, could not be happier with the entire experience. It shipped much faster than I expected, even with custom options, and the customer service and communications throughout were excellent.

Jim Rawlings

17:31 11 Mar 21

Order went smoothly, and chair arrived 5 days earlier than promised. Assembly was a piece of cake. Attached easily with 4 supplied bolts. Took two minutes. Very pleased with the whole process and chair. Looks brand new.

Branden Conley

05:01 09 Mar 21

I love my new chair!It shipped quickly, the quality was "like new" as described. Very comfortable!There was a small problem (a part was missing from my order) but when I contacted customer service they replied immediately and sent the missing part on next-day deliver.I definitely recommend Crandall!

deepsea21

00:26 08 Mar 21

My Steelcase Leap V2 was just delivered! Absolutely BEAUTIFUL refurbished chair at $500+ less than buying new from Steelcase! There is not a scratch or spec of dust on it. (See photos). I chose the custom Thistle color and the color is true to shown on the website (lighter blue with a hint of grey I'd say). From placing the order to it being shipped was less than 10 business days and once shipped it took 2 days to arrive in VA Beach. I had a few doubts about ordering from Crandall based on a couple of reviews here and also reading lots of horror stories about some of the the dealers in re-manufactured chairs. However, Crandall's overwhelming number of 5 star reviews plus their return policy gave me comfort to place the order. Everything works perfectly on this chair. Not a staple showing or crease anywhere from it being reupholstered and the new seat cushion is perfect, not to thin that one bottoms out (I weigh 200), not to thick that you feel like you're sitting on a pillow bed. The perfect amount of cushion. I even checked out the manufacturer of the fabric Crandall uses to reupholster these chairs and it is indeed top quality commercial grade fabric. I can't speak highly enough of Crandall and the chair I received. If you're on the fence about whether to buy new or re-manufactured, do not hesitate to put your trust in Crandall and save a pile of money helping save the planet at the same time. Also, NO TOOLS REQUIRED TO ASSEMBLE. The 1 page instruction sheet with pictures was easy to understand and I had the chair together in less than 5 minutes. It took more time to unpack the chair and the few components than it took to put together.1 MONTH UPDATE... My chair is working perfectly and I now have it dialed in just for me. The one comment I will now make is the Steelcase Leap V2 chairs were cited as having hard armrests from what I read before purchasing this chair and it turned out to be true. I quickly remedied that by buying a pair of top rated memory foam armrest covers on Amazon. I went with the "Aloudy Ergonomic Memory Foam Office Chair Armrest Pads, Comfy Gaming Chair Arm Rest Covers for Elbows and Forearms Pressure Relief(Set of 2)" For $18 they fit perfectly over the existing armrests and do not hinder the armrests' ability to be moved around. I did have to drop the height of armrests a click or 2 as the memory foam pads are about 1" think. If you are paying $500+ for a refurbished chair, an extra $18 is a no-brainer to remedy one of the 2 faults this chair has coming new from Steelcase.Crandall remedied the other known fault it had which was the seat cushion Steelcase uses isn't thick enough or supportive enough. You are literally getting a better chair refurbished by Crandall with their proprietary thicker cushion used in their refurbishment process than buying new from Steelcase. 5 Stars all the way.

Ken Jacobsen

22:06 07 Mar 21

The best chair ever!!!! I've tried many chairs due to my lower back*Ken Jacobsen

Tom Ivanyo

21:57 07 Mar 21

I ordered a new chair for my home office. There was some initial damage from the shipping that was outside of our control. They immediately sent me a replacement chair without any hesitation at all. The new chair arrived the same week and was everything advertised. Easy to assemble and very comfortable.For the entire process they were very responsive to my emails and really went out of their way to ensure every issue, large or small, was handled. Could not recommend them enough

Timothy Kruse

19:45 07 Mar 21

I purchased a Steelcase Series 1 chair from the authorized return program. So far everything has worked out very well for me. The chair arrived undamaged and right when I was expecting the delivery. My chair is in like new condition. I've only had it for a week now, so far it's very comfortable!I'd recommend Crandall to anyone looking for a good deal on a quality office chair!

Shayna Weinstein

17:02 06 Mar 21

I got my fake Herman Miller wheels in a timely manner and they fit, nothing to complain about this company.You do get what you pay for, though, as the wheels roll around a lot more while you're sitting than the official HM hardwood wheels do. The original ones stay put better while you're sitting than the knockoffs.

00:32 06 Mar 21

I bought a used Steelcase chair online with Crandall Office Furniture. The chair I got is normally $1,200 brand new and I was able to purchase it for under $500 including delivery. I received it and assembled it which was super easy. It's identical in every way to a brand new chair. I've never bought a used office chair in my life and was extremely skeptical about spending this much money. I'm glad I did. I have a high quality supportive chair that's going to last me for many years now.

Jesse Mursky-Fuller

20:13 05 Mar 21

I ordered my remanufactured Steelcase Leap V1 and it was at my door in 7 days.Not only did Crandall turn the order around quickly, but they provided additional resources on their site explaining the differences between chair models and some of their professional assessments of those models. These materials helped me to make my final purchase decision.I've had the chair for a week and it has been fantastic so far. It's a genuine Steelcase frame and the parts that Crandall replaced, including the seat and gas canister, all look and feel new. These parts are not original Steelcase parts, but that's the point. I got a like-new Steelcase for a substantially lower cost!The chair does require some assembly, but Crandall provides an instruction sheet in the box along with complimentary videos to help. There were a couple moments I had to reread and review these materials, but overall it was quite easy to assemble for my first time doing it.In short, if you have your eye on a nice new, fancy office chair but can't afford it or rationalize the expense, then you should definitely consider purchasing a remanufactured chair from Crandall. It is pre-owned, so will come with some minor aesthetic blemishes and a few non-original parts, but it will operate like new. Crandall also provides a 12-year warranty on their remanufactured Steelcase chairs and all of their chairs come with 2-year parts warranties, so there's not much to be worried about.

Oliver Collier

17:11 05 Mar 21

Dorothy Keine

16:51 05 Mar 21

I was unsure of purchasing a used office chair, but I am so glad I did. My order arrived quickly and the chair looks excellent; you can't really even tell it is refurbished.There was an issue with the arms of the chair smelling like cigarettes, but I reached out to the company and they immediately mailed me a new set. Their customer service is really top-notch.

Roman Beylin

20:12 04 Mar 21

After a lot of research I purchased the Steelcase Leap V2 from Crandall furniture. I got the 3D mesh with hardwood casters. I didn't know what to expect from a remanufactured chair but the idea of saving over $600 compared to buying new really appealed to me. Seeing the Crandall remanufacturing process and some of the other reviews sealed the deal.Between ordering and receiving the chair, I think only a week had gone by. The chair was very easy to assemble especially with the provided instructions and YouTube videos. Unfortunately, I discovered that the chair was damaged during shipping. I called Crandall and actually spoke to Dave, the owner. How often does a business owner actually pickup the phone?! Very cool. Crandall went out of their way to make things right and immediately sent me a new chair. These chairs look as good as new. The added seat padding actually makes them better than new. I have no doubt this chair will last me for a long time. Of course having the Crandall warranty offers peace of mind as well.Whichever chair you choose to go with, I'd definitely recommend Crandall furniture when buying high-end office chairs. I'll be buying one for my wife in the near future.

Gyde Lund

20:03 04 Mar 21

Decided I should upgrade my chair after paying for PT to help my poor back while sitting at home. The chair I got from Crandall was exactly as expected, shipped on time and is amazing. Would highly recommend a rebuilt steelcase chair from them. I also would recommend the roller blade wheels for the chair; so quiet and smooth.

The Old Guard

02:23 03 Mar 21

The chair arrived quickly and was packaged well. It took me about 5 minutes to unpack the chair and about 10 minutes to read the instructions and assemble it. It’s a VERY comfortable chair, and since using it, I haven’t had problems with sciatica.

Paul Taylor

09:33 02 Mar 21

Got one of the "factory return" Steelcase Gesture chairs from Crandall Office. It was exactly as described on their website, in nice condition. It arrived in Florida in only 5 days. The box was a little dinged up but the excellent packing job protected the chair. The Gesture is just what I was wanting, a supportive but comfy work chair.

Dave Strider

01:17 01 Mar 21

the chair i ordered was a leap 1 which arrived pretty fast and im glad that i ordered from crandalli had thought that it came without certain parts so i had messaged customer service but they were understanding and very fast at responding when i realized it had been in the box the entire time (fault on my part)instructions on reassembling the chair were easy to understand and follow as well as the youtube video that they had put up for the chairi look forward to buying another chair from crandall if i am in need of another one

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Facebook Rating

4.8

Based on 21 reviews

Crandall Office Furniture

4.8

Heidi DePew Kiraly

14:49 30 Mar 21

Jerry Wilson

15:54 17 Mar 21

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

Gerard Kampf

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Paul Miller

20:17 01 Aug 20

Good customer service, USA company, great product!

Joan Kohler

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Brittany Weeks

19:46 08 Nov 19

Very helpful and great costumer service!!

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

Paul A. Le

15:11 23 Jun 17

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