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30% Off Steelcase Authorized Returns - Use Code SAFR30 | ✋ 5% Off Everything Else w/ Code HIGHFIVE

30% Off Steelcase Authorized Returns - Use Code SAFR30 | ✋ 5% Off Everything Else w/ Code HIGHFIVE

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All Steelcase Authorized Factory Return Chairs were made new in 2020 or 2021, and returned to Steelcase within their 14 day return window.
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Tag Archives: Crandall

General

Steelcase Authorized Factory Return Grades Explained

Posted on June 10, 2021June 10, 2021 by David Crandall

10
Jun

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Posted in General | Tagged Crandall, Office Furniture, Returns, Steelcase Leave a comment

About

We strive every day to run our company based around our core values; customer service, innovation, sustainability, and most importantly loyalty to our employees & customers.

Latest Posts

04
Sep

Steelcase Office Chairs Ranked: Which One is Right for You?
03
Sep

What is the best office chair for someone over 6Ft tall?
03
Sep

How to Sit Ergonomically in an Office Chair for Maximum Comfort and Productivity
28
Aug

How to Assemble Your Steelcase Series 2 Chair from Crandall Office Furniture
28
Aug

Step-by-Step Guide to Replacing the Gas Cylinder on a Steelcase Criterion Chair

Recent Comments

Anonymous on 7503 – Steelcase Gesture – Grade B **CLOSEOUT – NO RETURNS**
Shawn Rudy on S-0193 – Steelcase Gesture with Headrest – Grade A
John on Steelcase Leap Chair Upholstery + New Seat Pad
Robert Koumjian on Remanufactured Steelcase 462 Leap V2 Office Chair
Anonymous on Remanufactured Steelcase 462 Leap V2 Office Chair

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 1694 reviews

Crandall Office Furniture, Inc.

4.9

review us on See all reviews

Toby Ceselski (Kagato)

1727832759

Ordered a replacement seat pad for my aging Leap v2 and couldn't be happier. The thicker pad makes a noticeable difference in comfort for long sits. Fortunately they validate the order with you as I had initially selected the wrong model and Sheri was able to quickly correct it all.

1727806257

Super fast shipping, great instructions. Better than buying the chair from Steelcase (and half the price).

1727794951

I wanted to upgrade my home office chair, and my top choice was the Steelcase Amia chair. The Amia, for instance, has widely moveable armrests that do not get in the way of sitting close to your desk. Crandall's completely refurbished Amia was just what I was looking for, at a reasonable price.

1727729739

Chair is amazing. Had some disagreements with customer service but that was more of a personal thing. Still 10/10 chair

1727722017

Great experience with Crandall from start to finish. Love my new chair and would 100% recommend them to anyone who is out there looking for one.

1727715284

I bought a used Leap V2 with old cushions from a local office supplier and looked to Crandall to replace the cushions. Selected the kiwi color after researching on their website, their YouTube, and Reddit. I needed the delivery delayed and they very easily accommodated my request. The product arrived promptly and after following their YouTube videos, was a breeze to replace. The return process to return the old cushions for a deposit was even simpler and my deposit was promptly received. The cushions are BEAUTIFUL and it’s clear there was purposeful design. Proud to support a small business. I would definitely support them again if I ever wanted to upgrade to the leather options (which look fantastic albeit pricey)

1727702611

Purchased height adjustment cylinder and new upholstery (back and seat) for Leap v2 office chair. All items fit perfectly and were easy to install using instructions provided by Crandall's. Chair is like new again. Excellent shopping experience and quick shipping, highly recommend Crandall Office Furniture..

1727575685

1727549365

Great customer service, products, and informative YouTube videos!I purchased a replacement lift cylinder for my Aeron chair after the original part broke. After some quick research I found Crandall Office Furniture to be the best source for a replacement part. There was even a video detailing the steps it would take to do the replacement myself. The cylinder arrived and worked perfectly after installing it, and I'm extremely happy that I could bring my chair back to working order with a simple fix!

Jeffrey Nagun-White

1727542819

To be perfectly honest, I was quite skeptical about spending so much money on an office chair yet alone one that was a factory return. After doing quite a bit of online research I finally decided on the Steelcase Gesture chair from Crandall Office Furniture. Let me just say that my expectations were not just met but exceeded completely. I had several questions before the actual purchase and Crandall was super quick to respond and even sent me photos of the chair from their warehouse. The chair arrived within a few days and was packed as if brand new. Set up was a breeze and the included links to online videos for set up were super helpful. I absolutely love this chair and I can’t say enough good things about the entire Crandall experience. They were so friendly, helpful and professional and I feel like I honestly purchased a brand new chair but without paying the full retail price. Thanks Crandall Office Furniture for such a great transaction and online purchase experience!

1727539942

Great chairs, great quality, and great customer service. Highly recommend.

Landreth Mack Baugh III

1727402225

Chair was in new condition for half the price buying it direct from the manufacturer. My first return was free as well and I'm very satisfied with my final choice. These are the guys to buy from for sure.

1727133875

High quality refurbished office furniture came with decent delivery speed.

1727020227

Ordered online, delivery was great. The Aeron feels amazing and was in great condition. Saved over $1000 compared to a new Aeron, and it only had a few minor scratches on the legs, which is fine since it was previously used.

1726781821

Excellent chairs and even better customer service! They went out of their way to help me on an issue I had with the chair I ordered from them. It wasn't anything they had to help with but they still came through! 10/10 do recommend

1726681156

This is a great business that refurbishes high quality office chairs to your custom specifications. Their customer service department has a considerate and caring staff and made my purchase fast and easy. I love my beautiful blue chair

Callahan McGinty

1726586984

Very nice, like new condition.

1726558473

1726499017

I ordered a refurbished leap v2 chair from Crandall. I love the chair and I honestly cannot tell what is not new. It was easy to install and feels just as good or better than the new one I tested out.The customer service was excellent. I ordered a week or so before labor day only to find a sale the next day. A quick email and I was given the sale price as my order had not shipped yet. It was great experience and I would totally recommend it to anyone looking for a quality chair.

1726422402

I purchased a replacement cylinder for my steelcase gesture chair. Great price, it arrived quickly, and worked perfectly. The provided instructional video made the repair a breeze too. Thank you!

1726062565

Took a bit to arrive, but was 100% worth the wait.Leap was easy to assemble and having used it for 2 months can say was absolutely worth the $600.

1726009943

The right product, arrived quickly, no hassle.

1725997594

A+ - Easy purchase and quality product. Quick and easy exchange which helped revitalize my Steelcase Leap 2. The cushion on the chair was completely worn out and with minimal effort and reasonable cost I was able to swap the cushion with a new cushion from Crandall Office Furniture. I would order from Crandall again.

1725977711

Very happy with the remanufactured Steelcase Leap V2. Looks brand new, feels amazing to sit in. Perfect amount of adjustments! Such a massive upgrade from a cheap office chair.UPDATE: 2 years later still as good as the day I got it. Bought a second one for my wife with custom fabric on it shortly after I got mine. It still looks brand new.I sit in my chair and code and develop software for upwards of 14hrs a day. I could not do that without a chair like this one. I used to have back pain after an hour of sitting in a classic leather office chair or one of those mesh back styled chairs. Even gaming chairs you just can't sit in for as long as you can with something like this.

1725933070

So much more comfy than my last chair, can't believe it took me this long to make the switch.

1725929329

Had a great experience with Crandall Office Furniture!

Chris Fleischer

1725912804

Got new seat and chair back for my Leap 2. Couldn’t be happier as my chair is like new, possibly better because of the additional padding! Saved me a ton of money and the whole process was simple and easy! Although still awaiting my deposit refund which seems to be taking a while.

1725901880

Bought a refurbed steelcase office chair. Arrived in a jiffy and was impossible to tell from a brand new chair. Would do it again in a heartbeat.

1725901206

Fast shipping and they has the replacement parts for my Leap chair, where others did not.

1725893149

I've ordered 3 chairs so far from Crandall and they've all bee fantastic. 2 Steelcase Leap v2s and now a Steelcase Gesture w/ the headrest. All chairs arrived in great condition and the gesture chair was literally spotless, no blemishes or scuffs on any part. 100% recommend to anyone looking to invest in long lasting office chairs.

1725814291

Love my Steelcase Amia chair and the company. Chair is like new and has a 12 year warranty. Save yourself a lot of time and frustration by shopping here first. I learned my lesson the hard way.

Michael Reisman

1725813756

The ordering and all that was just fine. The fit of the 5-leg base was a problem. Where you were supposed to be able to use a rubber mallet and pop the leg assembly onto the bottom of the cartridge pedestal, that failed to work. The internal lip on the base was just too prevalent and it prevented that from going on, despite a huge amount of force. This required me to grind that lip inside the base down with a Dremel tool and then I was able to secure it. Otherwise all the rest of it was ok.

Darin Ingimarson

1725813026

Contacted Crandall bc the OEM replacement post for my Aeron chair wobbled - from the minute I installed it! Cheap junk. Replacement recommended by Crandall staff corrected the issue and my main work chair is no longer an 'enhanced interrogation' device.

1725805352

Both times I’ve shopped at Crandall have been great. The Grade B Gesture I got is essentially brand new with a couple of scuffs on the arm I never would’ve noticed. I also really like how it shipped; the box was way easier to handle and much less cardboard to break down compared to the fully assembled chairs. Assembly took less than 10 minutes. Customer service here is outstanding as well. Steelcase, and HM are great too but Crandall has better customer service, way better pricing, and easier shipping.

1725749168

I ordered a Steelcase Gesture from their authorized factory returns program. The chair was just as described on their website (like-new condition). The assembly instructions were very well done. I was able to quickly assemble it when it was delivered. I would highly recommend Crandall if you’re wanting a Steelcase Gesture for a great price! I’ll be ordering any future chairs from them!

Jerry Talbot II

1725590099

My chair is like brand new. Service was great and super friendly. Had an issue but your team was able to provide a solution that fixed it. Would highly recommend Crandall Office Furniture. Inc.

1725413454

I sit for 8-10 hours a day as a software developer and needed a better office chair other than the $150 junk I had from Staples so that I wouldn't be an orthopedic basket case before I was 40. For anything good that could easily run you $1,500 without any bells and whistles so I wasn't looking forward to that but you can't put a price on your health so I just steeled myself for that. I found Crandall on Reddit while surfing through the subreddits to help decide on a model I wouldn't regret buying. I'm normally leary of buying anything refurbished or returned having been burned by that before, especially when it's from somewhere 3rd Party. Most of that stuff is often misrepresented or otherwise in worse condition than the seller would lead you believe and conveniently has a not so generous return policy or high restocking fee as if they know you will be returning it. So it's often like gambling and not the exciting kind... However, having seen the love that Crandall got from other customers (and of course the price difference compared to brand new) I decided to gamble against my better judgement on an Authorized return Steelcase Gesture. I'm glad I did because I was not disappointed, the chair is practically new bar some negligible scuffs in the metal frame, the shipping was pretty prompt - about a week - well packaged and with clear reassembly instructions.Though arguably the best part is the customer service. I purchased my chair in August when they were running a pretty generous coupon (30% additional off the already 20% discount) but didn't notice it - and that was totally on me. I mentioned this in some feedback to the owner expecting nothing because again that miss was completely on me. I nearly fell out of my new chair because to my genuine shock and surprise I was refunded the difference. You could never expect that kind of courtesy from Amazon, Wal-Mart etc. So ultimately I got a $1,600 chair for about half the price. Just wow.

Coulter Proffer

1725389524

Received my Steelcase Leap V2 faster than it was supposed to arrive, included a qr code to scan to get video help to setup chair.The instructions were easy to follow and my chair is more comfortable than I expected. Great customer service as well.

1725380681

I purchased some replacement cushions for the Steelcase Think V1, and they were even better than I was expecting in terms of comfort.

1725369090

I ordered a Haworth Fern from Crandall. I do have to knock off one star because one of the handles for raising and lowering the arms broke off during shipment. I also wish they were a little more upfront about needing to use a certain drill bit to install the chair back onto the base (it’s possible it’s on the product page and I missed it, but I would like it if Crandall included that info more prominently, or maybe in the purchase confirmation email).That being said, the chair is otherwise in excellent condition, and super glue has so far resolved the issue with the handle. Very happy with the purchase overall, and glad to save a good amount of money on a high quality chair!

Robert McIntyre

1725198748

Today my new chair was delivered and I am very happy. I spent a lot of time reviewing Crandall Office Furniture, watched the videos, looked at the pictures and really just put a lot of thought and consideration into this purchase. To be honest, I was somewhat skeptical but decided to try the Steelcase factory returns and purchased a Steelcase Series 1. I was attracted to the style, quality, reviews and most important for me, fit. My previous gaming chair that I used for work at home was good…but just too big and bit too sporty. I am so happy with my Crandall purchase. It arrived sooner than promised, an excellent price, and it fits me just perfect. The chair looks absolutely brand new. Some of the parts were even wrapped in what looked like manufacturer packaging. I really don’t think this chair was ever used. It certainly does not look it. Super clean, everything fits together right, no scratches or stains or squeaks. It’s perfect. I am very happy with my purchase and glad I went this route. I will definitely recommend (in fact have already) Crandall for excellent products at a great price.

1725181033

I have purchased a few replacement gas cylinders for various Steelcase chairs through Crandall, and each one has immediately fixed any height adjustment issues I have had. Do not waste your money and buy a cheap cylinder from Amazon, as it will not fix the issue. These cylinders are as close to OEM as it gets. I will be purchasing all of my replacement parts through Crandall from now on.

Samantha Murray

1725125589

My Herman Miller draft chair conversion kit arrived quickly in the mail, and I installed it in less than 10 minutes. I am a very happy customer.

1725122643

Remanufactured back and seat cushions from Crandall are way more comfortable than the originals. Absolutely worth the upgrade on a used chair!

1725119477

Ordered a Haworth Fern with the open box returned, chair is basically brand new with a lower price point, worth every penny.

Sriram Balasubramanian

1724860380

Benjamin Manibo

1724800637

I cannot recommend Crandall Office highly enough! Purchased a Grade A Leap V2 from their website, which arrived at my door in less than a week's time. Everything about the chair looked pristine and could pass off as brand new. And the Customer Support team was phenomenal! Very happy with the overall experience!

Christopher Tolbert

1724792030

Fabulous chair at an incredible price. I ordered a "B-tier" Leap V2 Open Box item. I can't even find the scratch they assessed to call it a "B-tier" chair. Obviously very high standards at Crandall. I just moved from an extremely dodgy amazon "gamer chair" to this absolutely premium seat, and it came at something like 1/2 the retail price of a new chair. Cannot recommend highly enough!

1724790571

Great product and even better customer service - shout out to Kim and Scheri for helping me work through assembly of the chair and sending me a replacement part quickly when one of my components seemed to not work. Satisfied customer!

1724724683

Excellent customer service. David Crandall himself initiated an after-sales email to contact me. Initially had a challenge locking the Aeron Classic Replacement Mechanism Cover in place. He sent me instructions and a video. The cover snapped shut as he said. It fit my Aeron chair perefectly and is sturdier than the factory cover. Good quality at a great price.

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