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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

5.0

Based on 353 reviews

Crandall Office Furniture, Inc.

5.0

David Sterling

17:31 25 Nov 20

Ordered my chair on a weekend and received it the middle of the following week. Amazing shipping speed given the current pandemic ! Chair arrived in excellent condition and was exactly what I ordered

Susan Hsieh

18:54 22 Nov 20

I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. Bought this for my husband and he said it gives great back support and no more back pain. I received the Aeron chair in great condition, with very easy set up. A great deal at half the price.

Terry Field

19:39 20 Nov 20

Crandall Office Furniture is family-owned company that provides truly outstanding customer service. I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. They have an excellent attention to detail and provide truly remarkable products. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. It was very well-packed and had great directions for easy assembly. They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. I'm very happy with my transaction and I recommend Crandall Office Furniture highly. Order with confidence!

Eric Rausch

00:11 17 Nov 20

Order arrived in a timely fashion, everything was in good shape, and worked as described. Will be buying from them again in the future

Patrick Lee

21:43 16 Nov 20

Ordered a remanufactured steel case chair from their website. Fast processing/shipping and the chair was very easy to put together. Instructions were easy to follow and no tools needed. Would definitely recommend to others!

Scott Kilpatrick

14:30 16 Nov 20

Fast shipment and easy to put together. Packaging was done well and the instructions sheet is clear. My chair has been great. I wouldn't have been able to tell it was refurbished instead of new.

Mitch Witten

01:34 13 Nov 20

Quick response to my questions. Arrived early. Great product. Met all my expectations and more. Looks like brand new and was very easy to assemble after watching the install video. I am recommending to several work at home friends.

Keshav Singh

23:44 09 Nov 20

scott caulkins

22:48 09 Nov 20

Friendly service, quick shipping and products in excellent condition.

Breea Gale

22:54 08 Nov 20

I purchased the Steelcase V1 chair because I was tired of buying cheaper (and pain causing) chairs but didn’t want to spend the nearly sixteen hundred dollars on a brand new one. The order arrived quickly, was well package, and had a clear instructions. Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. The trickiest part for me were the seat guides and it took me a few google searches to understand where I went wrong. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy.

Chrissie Gorman

17:37 07 Nov 20

Mike Roberts

01:58 07 Nov 20

Great chair (Steelcase Leap V2)! I know the frame is used, but it looks new, just like all the new parts. Shipping was prompt, the chair was packed well, and I loved that almost no plastic was used to pack it. The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. The chair went together easily and was in use in about 15 minutes. I would definitely do business with Crandall again.

Laura Tiu

21:03 06 Nov 20

Love my like new chair. Easy to order, fast service, great product for half the price of new.

Rick Myers

16:32 06 Nov 20

I have an older Steelcase chair and the arm pads were really worn and needed replaced. They not only had the exact item I needed but also had the best price as well and reached out to me after the sale to make sure I was satisfied. Shipping was quick. The parts were protected and were super easy to install. Thank you!

Gerard Kampf

18:25 05 Nov 20

John Flynn

17:50 05 Nov 20

Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. Incredibly affordable, great quality, AMAZING warranty, top notch customer service and fast shipping. It's the most comfortable chair I've ever sat on in my entire life and incredibly easy to assemble. There's no other place I'd buy my computer chairs from ever again.

John S Saito

16:53 04 Nov 20

Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. Wow! 72 lbs and no rapid delivery shipping charge from MI to OR. I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. Good sign! To be clear, assembly was simple. The chair is wonderful. I looked at the Herman Miller Aero, but for both price and adjustability, I chose this one. I am not sorry. I had previously used an Ikea Marcus, but because adjustability was limited, I found myself having to maintain my own posture while working. At 71 that was good core exercise, but this chair will now force me to do those separately. The chair, while remanufactured, looks brand new and operates like new. I only post reviews when I am really impressed and for customer service (after encountering a problem), price, and quality of product, I heartily recommend that you give Crandall a shot. Besides, it is a smaller business venture, which we need more of in the U.S.

Donna Rose

10:46 02 Nov 20

I purchased a Steelcase Think chair. I used to work with a Steelcase dealer so knew what I wanted. I used their messenger service since it was before opening hours and got a response immediately! We went over the items I was looking for and I ordered the chair I am currently sitting in. I was expecting at least a week to ship and receive the chair. I received in 2 DAYS! The only thing required was to attach the back to the seat. Everything works perfectly and looks new! 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. Pricey, but good. I cancelled the order I placed with another company for a chair half this price as soon as I ordered this one. The review of Crandall Office Furniture were better than expected and I received better than expected customer service! Would purchase from them again in the future.

Warren Grantham

19:39 01 Nov 20

Ordered Oct 20 2020, shipped Oct 21 2020 and received late Oct 23, 2020. After unpacking I used a fabric protector on the seat and back before I started assembly. The assembly went well until trying to attach the seat. I tried several times but the slides kept coming off. I finally got the seat on correctly, or so I thought. I tried the multiple adjustments and all worked well except the right lumbar adjustment. It was stuck and wouldn't budge. After some time, working with it, it finally came loose and could move up and down. It works, but not like it should. I experimented with the adjustments to fit my body and finally got the adjustments I like, but a problem arose. Although, Crandall indicates that they increased the seat cushion thickness I found that my "backside" did not fare well after as little over an hour. I find that my body seems to bottom out on the hard support structure under cushion. I am 5ft 7 in and weigh 180. Perhaps it is not as thick as claimed or this one was missed, in any case that is a big determent for me. So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. Ok, I was warned about a initial assembly problem, but not that it falls out! In any case I went to the extensive video instruction tapes on assembly and other tasks to find out how to remove the seat.Now I am really frustrated! I have spent over 2 and a half hours trying to remove the seat, all to not avail.The slide problem could have been avoided if Crandall would ship the chair already assembled as the manufacturers do!So at this time I am not enthralled with the chair, even with all its adjustments, and could have saved being frustrated and saved some money by buying a less adjustable chair already assembled.The Good:Great adjustment, when they work.Chair looks new and in great shape for a used chair.Less expensive than a new identical one.Shipping was very good.The BadSeat initial assembly frustrationCushioning of the seat inadequate for meSeat slide fell out after 8 daysLumbar adjustment on right side initially stuck. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. Seat cushioning need additional attention and work.

Justin Mahoney

19:16 31 Oct 20

I purchased a desk / chair combo. The desk was self-assembly. I highly recommend using a drill with a depth gauge attachment so as to not worry about drilling through the desk.

Patrick Boudreaux

06:05 31 Oct 20

Ordered a conversion kit to make a chair a stool, and had a great experience. Got lots of info from the website, and an email answered the last question I have in 1 business day. Parts shipped quickly, the price was fair, and everything worked just as I expected. I'm very happy with the experience.

Robert Massey

19:43 30 Oct 20

Bought a rebuilt Leap v1 chair. My wife is very happy with it. I purchased the optional casters upgrade, and that is very cool. Much quieter on a hard surface.

Sean Q

19:11 26 Oct 20

Great price for a remanufactured Steelcase V1 highback! Assembly was easy using company's Youtube instructions.Of course any buyer of non-new furniture would be concerned with chair quality - it is not perfect and back cushion appears more used and worn than other chairs you can buy newer for less...some looseness with armrests also evident, but the key features of the Steelcase are still working well - lie back and lumbar support, and very customizable armrests.Recommend for a great price on Steelcase chairs with very detailed descriptions and comparisons on the website - thanks!

Dingzhong Hu

17:39 24 Oct 20

My order shipped extremely quickly and arrived in a single day after shipping. Assembly was very easy, just following the instructions. The chair feels like new. Great shopping experience! I will probably shop here again.

Kevin Murry

19:08 22 Oct 20

Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. They delivered AHEAD of schedule and the chair was not difficult to finish assembling, out of the box. So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. And, it seems my back aches are improving already. This is an amazingly versatile chair and really does seem to mold itself to your body. I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. To date, I am extremely satisfied and appreciative of my service via Crandall. It's clear they craft well and stand behind their products and workmanship,**

Bryan Lin

19:06 17 Oct 20

Great price for their chairs, and amazing customer support. Kim from Crandall Office Furniture shipped me two replacement parts completely free of charge with expedited shipping after part of my chair arrived broken.

Sherry Dilley

17:46 17 Oct 20

I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. Couldn't be happier with the service and with the chair. No hitches and the chair looks and feels like brand new. And it came much faster than I anticipated. Well packed and no damage. Easy to put together. I'm a happy customer

Kevin Bussey

23:24 10 Oct 20

I want to say how impressed I am with my Steelcase Think Chair. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. I didn’t want to spend $1,000 for a chair and saw Crandall. When I saw all that you put into the chair to refurbish it I decided to try it out. Boy was that the right decision. My chair looks new. It sits well. It came packaged well and the directions were easy to put together. I also got it weeks earlier than I thought I would. Thanks for a great experience.

Brian Friddle

12:05 09 Oct 20

Doug's Wholesale Cars

01:57 09 Oct 20

I spent weeks looking for a trust worthy Steelcase chair rebuilder. I found 3 that looked good, until I checked them out. I feel like I got lucky when I found Crandall. I found the chair I wanted, and I got a great price. It arrived on time, as agreed. It took about 30 minutes to assemble. I love the adjustability. And the comfort, too! I can easily recommend them.

BigOleTodd

16:36 05 Oct 20

I have to admit, I thought my Leap V2 would be more comfortable. I still have to put a cushion on it. But it kind of makes sense. I'm a big dude. But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. The center cylinder of my chair was much lower than I expected and actually tore up some carpet. They immediately sent me new wheels and a spacer (free of charge). They were incredibly kind and understanding of my situation. I would suggest anyone looking for an affordable refurb chair here - due to their willingness to help and speedy resolutions.

Dustin riddick

22:50 01 Oct 20

Chair works great and arrived on time. Haven't had any problems.

Erika Spear

20:14 28 Sep 20

I bought a refurbished Steelcase Amia chair. The shipping was 1 week faster and chair easy to assemble. I chose one of the designs they offered for the cover and it was very pretty! Overall the chair is of high quality and everything works well. There are some minor scratches on the body but overall the chair looks new.

Ben Wong

03:53 28 Sep 20

Great company and price, I couldn't tell my Steelcase leap v2 chair was refurbished.

Nick Pudar

20:23 26 Sep 20

Exceptional experience, beyond expectations. Refurbished office chair with new upholstery, and components made the chair look and feel like new. Shipping was fast and well packaged. Minor assembly had great instructions. I will definitely be a returning customer. Thanks!

Cam Balzer

19:27 24 Sep 20

Very happy with my remanufactured SteelCase Leap chair. Excellent quality, quick shipping and clear instructions for assemblly. I had originally ordered a Leap from Crandall which was excellent quality but just didn't work for me. They made the return process completely painful. So I reordered the Leap from them and am very pleased. Highly recommended.

Jeffrey Adams

14:11 22 Sep 20

Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall.

Motiur Rahman

19:44 19 Sep 20

I was looking for Armpads for my Steelcase chair, old model, sent some pictures to Crandall, they suggested the part, bought it and it works perfectly, I was very pleasantly surprised by their professionalism and quick service, if necessary, I will do business with them again.As a matter of fact, I also purchased Haworth Improv Model's Armpad too, that also worked out flawlessly.

Otis Millbrook Jr

21:16 18 Sep 20

Our sales and customer service experiences encountered from this company was excellent. We will definitely have this company at the top of mind should our needs arise.

David Shih

17:19 18 Sep 20

[update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after ordering, and arrived in just a few days. It literally feels and looks brand new, even though it's refurbished. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge!

Pallav Sharda

02:33 18 Sep 20

Amazing customer service. Very responsive and polite.

Mārtiņš Zinbergs

17:53 12 Sep 20

Parts shipped in a timely manner, arrived in good order. There were instructions provided for assembly. They had a video outlining how to adjust the chair. Just awesome!

Jeff Gibbs

19:17 11 Sep 20

Took a short while before shipping, but it's a pandemic, that's just life now. Arrived fast once shipped. Packing was excellent, everything present and assembled very easily, and the chairs are great so far. Smooth, easy experience.

Ramon Sanchez

14:54 11 Sep 20

I got my chair about a week ago. Aside from some minor scuffs at the base the chair is practically new. Everything works as it should. The cushions have been redone and are super comfortable. The upgraded wheels I selected make moving the chair around easy and smooth. All in all I am happy with my purchase.Crandall is not the only seller of remanufactured chairs. There are many others online. They are also not the cheapest but what they are is transparent. You know what you are getting with them. You can go on their website and get to know the owners and staff. You can see their facility and learn about their process. It's all there. There's no mystery about where your chair is coming from. There no nebulous "open box" designation. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. Theirs no funny business here. Just honest workmanship and great customer service.

Jason Cisco

14:12 11 Sep 20

Great company! I had my chair in less than two weeks. Installation was easy and the chair is of impeccable quality. When I had a question, they got back to me within the same day. Definitely worth my money!

bob smith

21:53 10 Sep 20

Purchased a Leap V2 chair from them given the rise in WFH. Turn around time was short, and packaged with care. Overall great first impression, and would purchase from again.

Joel Newton

02:52 10 Sep 20

Crandall shows what 5-star customer service should be. So my chair when received admittedly didn't work correctly - it wouldn't go up and down. Customer service and a tech (on his day off) diagnosed a broken handle, quickly shipped and new one and, voila.... a like new chair! Couldn't ask for more.

Richard Houchin

17:55 09 Sep 20

Great chair! It came nicely packaged and seems brand new to me.

Alex Glosband

19:09 08 Sep 20

I'm very happy with my new office chair purchased from Crandall. The chair was easy to put together following the included instructions and looks great. It's a very comfortable highly adjustable chair at a great price. I liked my chair so much that we ordered another chair for my wife.

Bruce Hiland

14:47 08 Sep 20

I stumbled on Crandall reading a testimonial from a satisfied customer. They can now add me to their list. Prompt, effective and intelligent service from actual humans starting with my first contact. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. WELL DONE!

See all reviews Write a review

Facebook Rating

5.0

Based on 23 reviews

Crandall Office Furniture

5.0

Gerard Kampf

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Heather Novak

13:31 07 Aug 20

Steelcase Leap V2 Chair:

With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. (Just ask the hundreds of Reddit users if you doubt me!😂)

Well homegirl here can’t afford to drop $1200-$2000 on a new chair. But that’s where Crandall Office Furniture came in. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty, and customizable fabric.

They were very responsive whenever I reached out! There is a longer than normal turn around because of COVID, but that’s as expected.

Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.

It was an investment piece and we’re only on day 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.

Everything is adjustable on this puppy. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. And I’m living for this fabric!

10/10 stars ⭐️

Paul Miller

20:17 01 Aug 20

Good customer service, USA company, great product!

Joan Kohler

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Brittany Weeks

19:46 08 Nov 19

Very helpful and great costumer service!!

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

Paul A. Le

15:11 23 Jun 17

See all reviews Write a review

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