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Crandall Office FurnitureCrandall Office Furniture
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  • Remanufactured Chairs

    Remanufactured Office Chairs

    Steelcase V2 Leap Chairs
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    Our Remanufacturing Process

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    Steelcase V2 Leap Chair

    Learn about our best selling chair - the Steelcase V2 Leap & why we think it's the best chair made today!

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    Steelcase Authorized Factory Returns Logo - 300w

    Crandall Office Furniture is now proud to be offering Steelcase Authorized Factory Returned Office Chairs.

    Steelcase AUthorized Return Chairs:
    Made in 2020 or 2021
    Like-New Condition (Grade A)
    Minor Imperfections (Grade B)
    12 Year Warranty
    14 Day Free Return Policy
    Up to 20% Off
    Learn More about Steelcase Authorized Factory Returns

    Steelcase Gesture

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    Leather
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    Steelcase Series 1

    Black Frame
    Seagull Frame
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    Steelcase Think

    Black Frame
    Platinum Metallic Frame
    Seagull Frame
    Mesh Back
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    Shop All Grade A Steelcase Authorized Factory Returns
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    Steelcase Series 2

    Black Frame
    3D Microknit
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  • WFH

    Work From Home Solutions

    Home Office
    Work From Home Chair/Desk Bundle
    Remanufactured Office Chairs
    ErgomatIQ Electric Height Adjustable Desk
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    Heavy Duty Made in USA Chair Mat
    Home Office Video Call Backdrops
    Aluminum Plexiglass Brackets

    WFH Bundles

    Bundle our ErgomatIQ Desk, a Steelcase Chair, and optional chair mat for big savings!

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    ErogmatIQ Desk

    Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. Made in USA.

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    Remanufactured Chairs

    Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns!

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    Plexiglass Barrier Brackets

    Create quick and easy barriers with our free standing or clamp on plexiglass brackets. Made in USA.

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:
Google Rating
5.0
Based on 461 reviews
Crandall Office Furniture, Inc.
Crandall Office Furniture, Inc.
5.0
Shayna Weinstein
Shayna Weinstein
17:02 06 Mar 21
I got my fake Herman Miller wheels in a timely manner and they fit, nothing to complain about this company.You do get what you pay for, though, as the wheels roll around a lot more while you're sitting than the official HM hardwood wheels do. The original ones stay put better while you're sitting than the knockoffs.
J
J
00:32 06 Mar 21
I bought a used Steelcase chair online with Crandall Office Furniture. The chair I got is normally $1,200 brand new and I was able to purchase it for under $500 including delivery. I received it and assembled it which was super easy. It's identical in every way to a brand new chair. I've never bought a used office chair in my life and was extremely skeptical about spending this much money. I'm glad I did. I have a high quality supportive chair that's going to last me for many years now.
Jesse Mursky-Fuller
Jesse Mursky-Fuller
20:13 05 Mar 21
I ordered my remanufactured Steelcase Leap V1 and it was at my door in 7 days.Not only did Crandall turn the order around quickly, but they provided additional resources on their site explaining the differences between chair models and some of their professional assessments of those models. These materials helped me to make my final purchase decision.I've had the chair for a week and it has been fantastic so far. It's a genuine Steelcase frame and the parts that Crandall replaced, including the seat and gas canister, all look and feel new. These parts are not original Steelcase parts, but that's the point. I got a like-new Steelcase for a substantially lower cost!The chair does require some assembly, but Crandall provides an instruction sheet in the box along with complimentary videos to help. There were a couple moments I had to reread and review these materials, but overall it was quite easy to assemble for my first time doing it.In short, if you have your eye on a nice new, fancy office chair but can't afford it or rationalize the expense, then you should definitely consider purchasing a remanufactured chair from Crandall. It is pre-owned, so will come with some minor aesthetic blemishes and a few non-original parts, but it will operate like new. Crandall also provides a 12-year warranty on their remanufactured Steelcase chairs and all of their chairs come with 2-year parts warranties, so there's not much to be worried about.
Oliver Collier
Oliver Collier
17:11 05 Mar 21
Dorothy Keine
Dorothy Keine
16:51 05 Mar 21
I was unsure of purchasing a used office chair, but I am so glad I did. My order arrived quickly and the chair looks excellent; you can't really even tell it is refurbished.There was an issue with the arms of the chair smelling like cigarettes, but I reached out to the company and they immediately mailed me a new set. Their customer service is really top-notch.
Roman Beylin
Roman Beylin
20:12 04 Mar 21
After a lot of research I purchased the Steelcase Leap V2 from Crandall furniture. I got the 3D mesh with hardwood casters. I didn't know what to expect from a remanufactured chair but the idea of saving over $600 compared to buying new really appealed to me. Seeing the Crandall remanufacturing process and some of the other reviews sealed the deal.Between ordering and receiving the chair, I think only a week had gone by. The chair was very easy to assemble especially with the provided instructions and YouTube videos. Unfortunately, I discovered that the chair was damaged during shipping. I called Crandall and actually spoke to Dave, the owner. How often does a business owner actually pickup the phone?! Very cool. Crandall went out of their way to make things right and immediately sent me a new chair. These chairs look as good as new. The added seat padding actually makes them better than new. I have no doubt this chair will last me for a long time. Of course having the Crandall warranty offers peace of mind as well.Whichever chair you choose to go with, I'd definitely recommend Crandall furniture when buying high-end office chairs. I'll be buying one for my wife in the near future.
Gyde Lund
Gyde Lund
20:03 04 Mar 21
Decided I should upgrade my chair after paying for PT to help my poor back while sitting at home. The chair I got from Crandall was exactly as expected, shipped on time and is amazing. Would highly recommend a rebuilt steelcase chair from them. I also would recommend the roller blade wheels for the chair; so quiet and smooth.
The Old Guard
The Old Guard
02:23 03 Mar 21
The chair arrived quickly and was packaged well. It took me about 5 minutes to unpack the chair and about 10 minutes to read the instructions and assemble it. It’s a VERY comfortable chair, and since using it, I haven’t had problems with sciatica.
Paul Taylor
Paul Taylor
09:33 02 Mar 21
Got one of the "factory return" Steelcase Gesture chairs from Crandall Office. It was exactly as described on their website, in nice condition. It arrived in Florida in only 5 days. The box was a little dinged up but the excellent packing job protected the chair. The Gesture is just what I was wanting, a supportive but comfy work chair.
Dave Strider
Dave Strider
01:17 01 Mar 21
the chair i ordered was a leap 1 which arrived pretty fast and im glad that i ordered from crandalli had thought that it came without certain parts so i had messaged customer service but they were understanding and very fast at responding when i realized it had been in the box the entire time (fault on my part)instructions on reassembling the chair were easy to understand and follow as well as the youtube video that they had put up for the chairi look forward to buying another chair from crandall if i am in need of another one
Joe Kincs
Joe Kincs
18:35 28 Feb 21
Fantastic value. Like new reconditioning. Plus great warranty on the steel case chair.
Frank Schabel
Frank Schabel
16:36 26 Feb 21
So far there have been no problems. The chair looks good and all the adjustments work well. This is a big improvement over my old Steel case chair that after 15 years was just worn out.
ERNESTINE FLETCHER
ERNESTINE FLETCHER
15:05 26 Feb 21
Well, I am happy to say I am pleased with Crandall Office Furniture. I had been researching for Steelcase chairs for a while now (I didn’t want to pay $1,000 for a chair) and happened upon this company. I checked reviews and YouTube videos and it sounded promising. So I called the company and spoke with a rep who was very nice and informative when I questioned the history of the company. I made my purchase and ended up with the wrong chair (I ordered the Remanufactured Leap V1 Highback, but received the regular chair). I have to say I was very surprised how quickly the company solved this issue when I contacted them and now I have the correct chair. They went above and beyond to make sure I was pleased with my purchase. I ordered the rollerblade wheels (love them). I plan on ordering another chair for my hubby.
Trisa Colon
Trisa Colon
19:04 24 Feb 21
TL/DR: I cannot recommend Crandall enough, and I'm in love with my Leap.Crandall has been a joy to work with and purchase from. After a decade of being a hairdresser, I'm now a full-time WFH college student. I've developed a joint disorder (hence the career change) so the chairs I use to be able to use (basic, standard chairs) are now excruciating.I messaged their customer service about the right fit and what my payment options were, as even refurbished this type of chair is a big purchase for me right now, and Kim has been wonderful. She directed me to the Leap 1 for my petite height and I got my chair weeks before the original ETA. Plus, when one of the arms wasn't working quite right, Kim and the tech team were able to diagnose it and sent me a replacement part in less than 48 hours!!
Joshua Gotto
Joshua Gotto
02:53 24 Feb 21
I got a Steelcase Leap v2 from my wife for Christmas and customized it. It looks great and works great so far! Some advice: If you want custom, be sure it is not copyrighted and provide licensing info to them when you make the request. I use Microsoft 365 and the emails were routed to spam by default, so be sure to check that. They were always very responsive and now I have a beautiful, comfortable chair for a decade to come!
A Jakovcich
A Jakovcich
04:44 23 Feb 21
I got the link from the forum where they talked about chairs. Click…click…Crandall’s web site...then I noticed how well inventory is organized and photographed.I was expecting 100% and got 110%. Not sure how that’s possible but that is my experience with Crandall team.Mind blown. Bravo.
Ross Patel
Ross Patel
02:10 23 Feb 21
Scott Coning
Scott Coning
01:05 22 Feb 21
Delivered before the delivery promise. The box was damaged with a hole in the bottom. That said the packaging used protected the chair. The parts supplied and online video made assembly straightforward. The chair feels as good as new. There are 2 light scuffs to giveaway that it is re-used. This is great value and I would buy again.
Ben Keller III
Ben Keller III
21:21 21 Feb 21
Bought an refurbished office chair sight unseen online. That is always a little bit of a sketchy thing. But this chair looks brand new and was shipped quickly in a nice secure package. Would definitely purchase one again from them.
Westley Farmer
Westley Farmer
22:53 20 Feb 21
Found Crandall by chance when looking through a few Steelcase chair review videos. The transparency of their refurbishment process and the fact that all the work is done in Michigan prompted me to take a chance and buy a chair. Buying refurbished was about half the price as buying new from Steelcase. Chair came well packaged through UPS. Chair looks 98% new with only some minor wear. Fabric was re-upholstered with new foam cushions and the original hard plastics were in excellent condition. Have always loved Steelcase's incredibly adjustable armrests, big selling point on their chairs versus Herman Miller. Overall, Crandall made good on their promise to sell a quality product at a fair price and the level of care taken to properly pack and ship it without damage made a positive impression. Would recommend to anyone looking for good quality chairs, invest in your own health and well being when you're sitting!
Ryan Tanner
Ryan Tanner
18:31 20 Feb 21
Turned an autonomous chair into a stool with a conversation kit. Package and description was great.
Jake Mecham
Jake Mecham
20:10 18 Feb 21
Buying a used chair seems really risky. These guys are legit---the chair they sent out is solid, feels like new, and is far and away better than any of the garbage on Amazon.So far their support has been amazing, too. My chair back was creaking. I contacted their support and they knew exactly that the problem was caused by a couple nuts not being tightened enough behind the pad. In 2 minutes, the issue was resolved.This shows that these chairs are built to last and can be serviced, and that Crandall really has the experience to back up their warranty.
Cody Perkins
Cody Perkins
21:24 16 Feb 21
I ordered a customized Leap v1 and it’s exactly what I was looking for. The chair arrived ahead of schedule, though with a broken piece. I contacted the company and Kim got it taken care right away. Great service and great product.
Dawson Weaver
Dawson Weaver
16:58 16 Feb 21
Even with COVID they had the chair shipped in roughly 1 week and the chair arrived a few days after.Chair quality is great as far as I can tell. The vintage leather finish looks great and feels good as well. Chair was a Leap V2 and is extremely comfortable compared to my amazon highback office chair.
Joseph Cumella
Joseph Cumella
06:18 15 Feb 21
Beyond extremely happy with my Leap V1 High Back. Great company, answered all my questions right away online and on the telephone. Imagine that a real live person! Chair arrived quickly and was probably the best packaging I have ever received for anything I have purchased. Bottom line ... don't hesitate... pull the trigger with Crandall. You will not be sorry.
Henry G
Henry G
20:39 14 Feb 21
These guys made it so simple for me to replace and install a cylinder for my 23 Yr old Steelcase chair. I was sure this would be a major hassle and am so glad I went with them as opposed to getting something on Amazon, which no doubt would have been a return and a frustrating ordeal (you get what u pay for). The video made it simple. I really didn't want to go out and buy a pipe to use as a seating tool, so i gently tapped in the retaining ring with a flathead screwdriver and it worked just fine.
Ben Turshen
Ben Turshen
19:32 14 Feb 21
I spent $350 on a “ergonomic” office chair on Amazon, and within days I couldn’t sit on it as it was so uncomfortable. As with most things, you get what you pay for...I decided I wanted to invest in a high quality office chair and was pleasantly surprised that I could get remanufactured one from Crandall at a fraction of the price of a brand new chair. Additionally I love the fact that buying a remanufactured chair reduces the environmental impact of waste from discarded chairs.I ordered a new chair on Monday and it arrived on Friday.I love my Leap v1 high back office chair. It’s the best chair I’ve owned.I can’t recommend Crandall Office Furniture enough. They’re really doing right by their customers and the planet.
Yasbeth Ortega
Yasbeth Ortega
22:34 12 Feb 21
Love my refurbished chair! Great price, great customer service! I had a small issue that they immediately took care of. Would recommend them anytime
Doug Pfeiffer
Doug Pfeiffer
20:59 12 Feb 21
It was great dealing with Kim Foster with my questions, and order, over the phone. She was very helpful, and I'm sure is an invaluable asset to the company. I received my chair very quickly, and am absolutely enjoying it. After buying cheaper office supply chairs over the years - it's finally good to sit in a genuine ergonomic chair [STEELCASE LEAP V2] that's comfortable all day long!
Julian Bl
Julian Bl
00:59 12 Feb 21
I purchased a high back V1 chair. It is a quality chair and the overall design is good. . I do wonder how well it will stay together over time as it a tiny bit rickety in the connection with the seat cushion to the frame. I had issues with the glides under the cushion falling out although they appear to be ok now. I found the directions to assemble the chair not as clear as I would like, on issues of putting the glides into frame and the seat cushion on the frame also.
Anne Defever
Anne Defever
19:44 09 Feb 21
5 Star service. Great communication with Crandall Office Furniture staff! My chair was shipped quickly. It arrived in excellent condition. The Leap1 chair offers me great support. It was easy to assemble. I use it all the time. I also ordered a floor mat! It is extremely durable and has a great look. Thank you! Crandall will be my #1 choice for future office furniture purchases! :)
Hiker 13
Hiker 13
15:48 08 Feb 21
Got a leap V2. Excellent shape, no real evidence of prior use at all.Easy to complete minor assembly. Lots of videos to help.So far, highly recommended!
Cindy M
Cindy M
22:33 06 Feb 21
My Aeron chair arrived earlier than promised and looks brand new. Was packed well in the box. Recommend Crandall without reservations based on this experience and would definitely purchase from them again if another item is needed.
deepsea21
deepsea21
21:28 06 Feb 21
My Steelcase Leap V2 was just delivered! Absolutely BEAUTIFUL refurbished chair at $500+ less than buying new from Steelcase! There is not a scratch or spec of dust on it. (See photos). I chose the custom Thistle color and the color is true to shown on the website (lighter blue with a hint of grey I'd say). From placing the order to it being shipped was less than 10 business days and once shipped it took 2 days to arrive in VA Beach. I had a few doubts about ordering from Crandall based on a couple of reviews here and also reading lots of horror stories about some of the the dealers in re-manufactured chairs. However, Crandall's overwhelming number of 5 star reviews plus their return policy gave me comfort to place the order. Everything works perfectly on this chair. Not a staple showing or crease anywhere from it being reupholstered and the new seat cushion is perfect, not to thin that one bottoms out (I weigh 200), not to thick that you feel like you're sitting on a pillow bed. The perfect amount of cushion. I even checked out the manufacturer of the fabric Crandall uses to reupholster these chairs and it is indeed top quality commercial grade fabric. I can't speak highly enough of Crandall and the chair I received. If you're on the fence about whether to buy new or re-manufactured, do not hesitate to put your trust in Crandall and save a pile of money helping save the planet at the same time. Also, NO TOOLS REQUIRED TO ASSEMBLE. The 1 page instruction sheet with pictures was easy to understand and I had the chair together in less than 5 minutes. It took more time to unpack the chair and the few components than it took to put together.
Gary Anderson
Gary Anderson
13:16 06 Feb 21
Excellent refurbished steelcase leap chair.. customer service top notch can’t ask for more. This chair will probably last me 20+ years.
Juan Luevano
Juan Luevano
03:44 06 Feb 21
Someone linked me to this site. Found a replacement shock for my Steelcase Leap V2 and it was a simple fix. Brought this amazing chair back to life. Thanks Crandall!
Cameron Mattie
Cameron Mattie
19:43 05 Feb 21
Cardell Boganey
Cardell Boganey
00:03 05 Feb 21
Great customer service!
Kyle Wood
Kyle Wood
20:55 04 Feb 21
I purchased the 10" cylinder extension to convert my Herman Miller Aeron chair into a drafting stool. It works a treat. Seat height now goes to 36". This is by far the lowest cost option if you already have a good chair and just need it to be taller. The videos on how to switch the cylinders out are pretty straightforward. The pipe wrench is mandatory.
Brian K Dickard
Brian K Dickard
18:07 02 Feb 21
Easy order process, prompt and intact shipping, and the chair is like new!
Gabriel Siqueira
Gabriel Siqueira
05:15 02 Feb 21
I bought one of their remanufactured Leap V2 chairs. It was delivered very quickly, well packaged, and with great instructions. The chair is extremely comfortable with many possible adjustments. The new foam is very comfortable and the new fabric looks fantastic. It's hard to tell this isn't a brand new chair - it only has very small marks in a few places, which you won't ever notice if you're not specifically looking for it. Would definitely recommend and buy again!
Peter Kim
Peter Kim
14:18 01 Feb 21
My leapv2 looks and feels like new. Feels the same as my leapv2 in the office. Quick delivery and competitive pricing. Satisfied with this purchase.
Dustin Worden
Dustin Worden
00:20 01 Feb 21
My chair, Leap V2, both shipped and arrived on the exact days they said it would.It was exactly what I ordered, and everything seems to be the quality I expected. A couple scuffs in non obvious places on the plastic, all of which show evidence that they were smoothed over and made to be as non-obvious as possible, which I appreciate.I opted for the "heavy duty" cylinder, black frame, and black fabric, and honestly love everything about my new chair.I learned about Crandall from reddit and alot of your guy's posts, as well as your website, were really helpful in selecting my chair, so seriously, thanks for everything my back couldn't be happier!
Nick Way
Nick Way
20:16 31 Jan 21
Great customer service and theu processed my order very quickly!
Robert Carter
Robert Carter
16:40 31 Jan 21
I just wanted to say how pleased I am with my experience with Crandall Office Furniture, Inc. I needed to replace the gas cylinder in my Criterion 453 Chair and came across the Crandall Office Furniture site on line. The site was easy to navigate, the price was great, compared with other vendors, and included everything I needed. I received the order in about three days, in less time then the projected delivery time. I also received helpful email tracking updates throughout the delivery process. The Crandall Office Furniture website also included a video with easy to follow instructions on installing the gas cylinder. It took all of 10 - 15 minutes for me to do. The chair works great now, almost like new. My experience was phenomenal and Crandall Office furniture, Inc. has a customer for life.
Cary Ladd
Cary Ladd
20:20 27 Jan 21
Exactly what I was looking for. The warranty is legit! I had a small issue with my order and they fixed it with no questions asked. Highly reccomend.
DoubleCrossed Swine
DoubleCrossed Swine
02:34 25 Jan 21
Legit Steelcase v2, 100%. Way cheaper than buying new and also better than new since Crandall makes the seat padding thicker. Fabric was new. Arms were new. Gas cylinder was new. All around the deal of of a lifetime for a forever chair. Crandall also sells any replacement parts you might need.I went with the rollerblade casters and these things are just amazing.Would recommend this company without any hestiation.
Cyrus Amirsaleh
Cyrus Amirsaleh
16:54 24 Jan 21
Very happy with my Steelcase V2! It looks near brand-new and functions perfectly. I will be ordering another one for my office.
Al Fine
Al Fine
01:39 24 Jan 21
Bought some arm pads that were otherwise difficult to find. Price was good and shipping was fast and easy. The pads were great. Very happy.
Niko
Niko
22:14 23 Jan 21
Leap V2 comfy and clean
Thomas Bates
Thomas Bates
01:35 23 Jan 21
I purchased a Steelcase Leap V2, I'm still making minute adjustments to it, but I like the chair and was very pleased with Crandall's customer service. Thank you!
Lauren Harrison
Lauren Harrison
17:20 22 Jan 21
I'm really pleased with my purchase! The chair I ordered (for a portion of the price of a new one!) seems like it's brand new! It arrived two weeks (to the day) after I ordered it. The customer service reps were friendly and helpful. All around this was a very positive experience. I highly recommend Crandall Office Furniture, Inc!
Jim Chaney
Jim Chaney
01:27 22 Jan 21
Correct parts for a old chair first time,you gotta love it!
Nick Meo
Nick Meo
21:04 21 Jan 21
Bought a SteelCase Leap v2 Refurbished with Black 3D Mesh from Crandall after reviewing numerous chairs online. I like to sometimes cross my legs when sitting, so the Herman Miller Aeron was not going to work for me.I am beyond satisfied with these chairs. They are extremely comfortable and the refurbishing quality is top notch. No issues at all, here. Paid under half of what I would pay for a brand new chair.
Arthur Person
Arthur Person
19:59 21 Jan 21
Great chair, looks like brand new! Well packed and everything you need for easy quick assembly.
Ivan Vazquez
Ivan Vazquez
18:12 20 Jan 21
Mikhail Thomas
Mikhail Thomas
22:54 19 Jan 21
Fantastic service, my chair was delayed slightly due to it being the holiday season and everything with the pandemic. I talked to a rep with their online chat and they provided me a quick update on my chair's status as well as apologized for the delay.
muchsin alfathin
muchsin alfathin
08:26 19 Jan 21
Paul 80
Paul 80
13:01 18 Jan 21
I was a little nervous to buy after the public dispute with a competitor but I'm glad I trusted my gut. It's a very nice chair and I can barely tell its not brand new. Just 2 minor scuffs on the back that I didn't even notice until I took the photos. I was expecting much more wear on the non-refurbished parts so that's a nice surprise. I went with the rollerblade wheels which work so much nicer on my hard flooring than my last chair. I've practically been living in this chair 13 hours a day due to covid quarantine and I can say its very comfortable for long working days.
Peter Haag
Peter Haag
22:39 17 Jan 21
Highly recommended. Steelcase V2 Chair arrived in perfect condition, looks new. Makes a huge difference compared to my other office chair. I have cronic arthritis in my back and I can now sit at my computer with much better comfort.
Susan Hsieh
Susan Hsieh
18:40 17 Jan 21
I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. Bought this for my husband and he said it gives great back support and no more back pain. I received the Aeron chair in great condition, with very easy set up. A great deal at half the price.
Avikam Agur
Avikam Agur
21:17 16 Jan 21
Ordered Herman-Miller's Aeron refactored chair. The product was delivered right on time. It was shipped in a big box so most of the parts were already assembled and the installation was minimal. The item itself is very comfortable, and feels high quality.I wish I have found out about this company sooner, they are an order of magnitude better than their competitors, in fulfillment and very importantly in communication.
Alan Harris
Alan Harris
22:10 15 Jan 21
I ordered a Leap V2 and am impressed by the chair and the complete experience from order to delivery. Crandall has a great environmental friendly model for processing remanufactured office chairs, fair prices, quality workmanship and responsive customer service. I would not hesitate to recommend purchasing an office chair from this company!
Justin Younger
Justin Younger
05:13 15 Jan 21
AMAZING support and service with really well done refurbishment of top tier office chairs. I appreciate the informative videos on how they refurb the chairs and how to replace parts on chairs. I admire the environmental/green aspects of giving a perfectly fine chair a second home as well. Highly recommend it for the quality, price, and service.
Seth Archer
Seth Archer
22:30 12 Jan 21
We had been looking into purchasing an up cycled version of the Aeron chair for some time, a daunting task given the grey market surrounding the high priced commodities. Crandall was the first company that didn't try and hide the fact that the chairs were refurbished, they were clear about the condition they were in, the process of refurbishment, and the rationale for making the decision to upcycle the chairs.There was a question about the bill, which was quickly and helpfully judged in our favor with the utmost customer service.The chair itself is in near mint condition. I scoured over it like I was looking at an antique piece of glass, finding a bit of visible wear in only two places. Even so, this is the most comfortable and adjustable chair I have ever had and I am excited to teach from home without the pain in the neck, shoulders, and back from the 59.99 Office Max special from 2008.Avoid the grey market. Work with a company that is clearly about transparency and environmentally sound professional instrument use. I cannot recommend enough you buy whatever you need form Crandall Office Furniture.
Rex T
Rex T
15:35 12 Jan 21
Better than any other chair on the market. Looks brand new and easy to assemble.
Jack Burkman
Jack Burkman
14:50 12 Jan 21
I'm am very impressed with this company and recommend others buy from them too.I ordered a rebuilt Steelcase LEAP V2 chair for a good price. It arrived in a timely manner, was well packaged and felt just like a new version of the worn-out chair I was replacing. I used the new chair for a couple of weeks and noticed that there was a grinding/chattering feeling when rotating the backrest back and forth. I contacted them via email and received a response within 30 minutes 😳.They apologized and said they would have their tech look at the issue. They contacted me the next day to say they were shipping a replacement chair and a return address label. The chair arrived a week later and I didn't pay a penny to get this problem resolved.I wish all businesses had customer service like this! 👏🏻
Victor Tang
Victor Tang
15:14 10 Jan 21
Kenneth Patterson
Kenneth Patterson
15:39 09 Jan 21
Amazing products at a fraction of the cost!
sherry
sherry
19:35 04 Jan 21
Used their online chat to get a chair recommendation for my needs (petite/short, developing lower back pain) and ordered it the same day! The chair came in great shape and has been a solid upgrade to my sedentary lifestyle.
Alicia Kellogg
Alicia Kellogg
19:00 04 Jan 21
Buying a new office chair is scary - especially when that chair is used, pricy, and you can't sit it ahead of time. I did my research and kept seeing one name pop up over and over again: Crandall Office Furniture. I took a leap and ordered a chair from them, and not only is the chair in fantastic condition, it was also easy to assemble and even more comfortable than I was expecting! I'm really happy with my purchase and strongly recommend Crandall as a source for buying refurbished high-end office chair.
Jimmy Snides
Jimmy Snides
15:58 04 Jan 21
Very good chair, packaged amazingly. Bought steelcase leap, will buy again for any other chair.
Graham Harris
Graham Harris
13:13 04 Jan 21
Ordered a Steelcase Leap V2 from Crandall and it was shipped out the next day during the holidays. The chair arrived in a large box with very good packaging and no shipping damage.Overall I would order from Crandall again.
Megan Anderson
Megan Anderson
17:31 02 Jan 21
Very satisfied. I started working from home and using my dining chair was awful - I could not sit still for more than an hour because of the back and butt pain. I researched chairs and decided on a Steelcase Leap V2. As much as I loved some of the colors Steelcase offers the $1000+ price tag was not an option. Enter Crandall. I had to compromise on color - I got apple green instead of the pink the manufacturer offers, but everything else was the same or better. The roller blade wheels are great and really maneuverable. I can sit for hours either working or playing video games with no problem and the arm rests can be adjusted so they are the right height for my dog to rest her head when she sleeps on my lap. The shipping was fast and I was kept informed as to the status of the order. I recommend Crandall for your office chair purchase to save a little money on a great chair.
Suzanne Hickey Garrett Park ES TV
Suzanne Hickey Garrett Park ES TV
01:07 02 Jan 21
I am greatly enjoying my new chair. Working from home has been painful until I received this chair as a gift. It is adjustable in so many ways it is impossible to be uncomfortable.
Laura Wood
Laura Wood
02:03 31 Dec 20
Amazingly fast shipping and excellent customer service! I bought a refurbished Aeron chair that had a small issue; Crandall immediately made it right. Highly recommend!
Tiffany Mecca
Tiffany Mecca
17:58 30 Dec 20
Great overall experience. The chair arrived in great condition and earlier than expected.
Denis Maniti
Denis Maniti
22:03 27 Dec 20
Dealt directly with David for a replacement mesh and foam for my Herman Miller Aeron Classic. What a painless experience! I'll definitely keep Crandall furniture in mind for my office needs in the future.
Jeremy K
Jeremy K
22:01 27 Dec 20
Really glad I found these guys when I was looking at new chairs for my home office
Fred Ringel
Fred Ringel
20:13 27 Dec 20
Great selection, the fastest shipping imaginable (over the Christmas holiday and during the pandemic), great product and great company. Cannot think of enough superlatives to do it justice. We buy again without hesitation.
Farzaneh Sarafraz
Farzaneh Sarafraz
15:11 27 Dec 20
Fantastic customer service.
Michael Herbst
Michael Herbst
14:28 27 Dec 20
Great shopping experience and really like the chair. it looks like a brand new chair! easy to assemble. very satisfied and will return to the Crandall Office Furniture site when I need another.
Reuel Tiosejo
Reuel Tiosejo
01:21 27 Dec 20
Excellent prices, top quality product and parts, wonderful warranty, easy setup! Crandall Office Furniture is a lifesaver.
Helena Macy
Helena Macy
19:26 24 Dec 20
Already bragging and telling people about getting a chair here. I chatted a lot with sales prior to and they were prompt to answer all questions... Even the ridiculous ones. I special requested to stagger the making of chairs and they totally did. I did some extensive research. I was sure the Herman Miller Embody was for me. It was a terrible chair, I then tried the Aeron. Only a little better, but for over 1500, I want great... Not just okay. This leap chair v1 was instantly what I craved. I can get my heels to touch the floor, the arm rests are actually 3 clicks from the lowest setting (hard to find a chair that won't give me frozen shoulder). The lumbar support is very adjustable and finally one that really supports my back. I no longer sit on the couch. I eat, work, play videogames, and watch tv in this chair. I regained full movement of my previously stiff back and my neck is getting there. I was in so much pain before. It's really hard to find a chair for short people. I think I prefer this refurbished over the original because I can't imagine the seat being less plush... Same with the arm rest. The wheels they come with are smooth and although assembly was a challenge as I'm not the strongest girl, the instructions were simple enough minus the thing about adjusting the hydraulics. I didn't need to do that for either chair. Since I make such a stink about the couch, my hubby asked if the chair was as amazing as hoped. I thought it wasn't offensive... But over time, I've come to yes.. Amazing!
Trailz End
Trailz End
16:55 23 Dec 20
I purchased hydraulic cylinders for my Steelcase Leap chairs. The cylinders arrived quickly and work perfectly. Likewise, the customer service I was provided was excellent...even during the pandemic we are currently going through! Special thanks to Kim and to Crandall Office Furniture on a job well done!
John
John
14:34 19 Dec 20
All I can say is WOW Crandall is an amazing company. Their website showcases their brand amazingly well and provides detailed information about what your getting. When you are purchasing a refurbished product you want to see this kind of information.They shipped out the chair fast and came packaged extremely well.They also include detailed instructions for putting together AND a QR code that you can scan to pull up a video. I have been saying this for YEARS. Why do companies never include QR codes and videos now days? Crandall is the only company I have seen do this finally.Honestly I wish every company could be more like Crandall. Dealing with most companies and the entire experience is usually such a hassle.Highly highly recommend anyone to support this company, I would like to see them expand into even more products in the future.You also get a great chair for much less!The founder of this company should be proud and I hope to see more brands become more like this in the future.
Kevin G
Kevin G
03:44 18 Dec 20
This is a great chair with an even better than new extra padded seat. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. Save yourself $300 over a new one and buy this refurbished model from Crandall. My chair looks as good as a brand new one.
J. R.
J. R.
01:00 18 Dec 20
Purchased a Steelcase Leap V2, black 3D mesh fabric. It arrived on time, well packed, and was easy to assemble (despite vague instructions). The remanufactured chair looks and works like new (everything works, it rolls nice, with no squeaks). Well worth the money.
J G
J G
19:36 16 Dec 20
Months of working from home had me looking for a more comfortable chair and my cheap chair purchased from Amazon in the Spring was on its last legs. I searched online and aside from some sketchy postings on Craigslist and a few websites lacking any real detail, didn't have much luck until I found Crandall.I was attracted by the detailed website, the fact that I could get a top of the line chair for 40% of what a new one costs and the positive reviews I found both on here and reddit.I placed my order on 12/8 and it was here with free shipping on 12/14. I love it. I ordered the Steelcase Leap v2 chair and this thing is heavenly. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. Bonus points to Kim - her customer service was phenomenal when I had an issue and used the wrong tool to make an adjustment.
Chris Fouts
Chris Fouts
18:33 16 Dec 20
I purchased a replacement gas cylinder for my Steelcase Leap V2 chair. The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. There was a minor issue with the replacement in that the chair height would slowly lower over time by about 1/2" per day. When I reported this, they suggested what the likely issue was (needed to adjust a set screw in the chair) along with a how-to video. Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. I am extremely impressed and pleased.
Tony W
Tony W
01:34 16 Dec 20
Ordered a remanufactured Leap V2 chair and it's been working out great. Chair looks and feels like new with no issues whatsoever. Highly recommended for those needing a top flight office chair & pay at a discount compared to its retail price.
Jeffrey Riaboy
Jeffrey Riaboy
19:34 15 Dec 20
I ordered a Leap V2 chair from them and the first one came in very broken. Their exchange process was effortless. They had me a replacement within days and there was no problems returning the broken one.
Marcelo Barros
Marcelo Barros
03:29 15 Dec 20
I bought a re-manufactured Steelcase Leap v2 from Crandall. The whole experience was very positive. Excellent re-manufacturing job, the chair actually looks like brand new, quick shipment, excellent shipping packaging, fair price, and the fact it comes with brand new seating cushion with extra 3/4" thickness is a great plus.
Kevin Meraz
Kevin Meraz
20:53 13 Dec 20
Sandra Horenkamp
Sandra Horenkamp
17:44 12 Dec 20
My adult son really loves thisSteelcase Leap chair.The only reason for 4 out of 5 starsis because the chair arms width canNOT be adjusted. The width fits only asmaller person without digging into your hips.
Elder Ward
Elder Ward
00:53 12 Dec 20
OUTSTANDING! Received the HM Aeron chair in mint condition. My only complaint, the chair was a Christmas gift for my wife. She saw what is was when it was delivered so I had to present the chair as an early Christmas gift. She absolutely loves this chair!!! Thank you Crandall Office Furniture, Inc.
Luke Arens
Luke Arens
22:54 11 Dec 20
Exceptionally great service, awesome prices, and quick shipping. The box was nicely packed and well-protected. Thanks!
Andrew Gibson
Andrew Gibson
22:30 11 Dec 20
I had an EXTREMELY positive experience with Crandall furniture. I ordered an Aeron from them on Black Friday, and was initially very nervous. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and give it a try. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. I couldn’t be more happy with the condition of the chair. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. Everything appears to be in great working order, and shipping/delivery was extremely fast. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong.
Steven Roller
Steven Roller
22:43 07 Dec 20
Purchased a Steelcase Leap V2, and I couldn't be more pleased. Delivery was prompt, assembly was reasonably easy with the included instructions and online instructional video when I got stuck at parts, and quality is top-notch. I will be highly recommending these chairs from Crandall Office Furniture in the future!
Hode Lin
Hode Lin
22:23 05 Dec 20
Unfortunately the chair arrived with a few issues (broken armrest adjustment, back tension knob) that took some effort to resolve. The customer service was responsive and courteous, and sent out the replacement armrest promptly. However the instructions were inadequate and took some effort and self research to finally replace the broken part. Also used crazy glue for the tension knob. For the money spent, not sure I would go down the same path again.
David Hanson
David Hanson
19:06 05 Dec 20
I got a chair that's as good as new for a price much less than a new one would cost. It arrived quickly and was easy to assemble. I would happily do business with Crandall again.
Matt
Matt
18:56 05 Dec 20
My old Aeron needed a new height adjustment/gas cylinder. Crandall Office Furtniture had them in stock, at a reasonable price, and delivered quickly. Their support is great, too. Highly recommend doing business with them!
Chad Hines
Chad Hines
01:39 05 Dec 20
very happy with my chair. did some research and was wary about buying a chair from anyone other than original manufacturer, but the return policy with Crandall gave me assurance. I got a steelcase think and it's great. Very comfortable, looks new, easy to assemble. Highly recommend.
Zachary Gilliom
Zachary Gilliom
19:58 04 Dec 20
billyanspami
billyanspami
19:52 04 Dec 20
Truly outstanding! I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. I wouldn't hesitate to order from them again. IMO better than buying new in some ways (seat pad, customizable fabrics), but still much cheaper. Can't go wrong with Crandall!
Megan Moore
Megan Moore
16:47 04 Dec 20
I am loving my remanufactured Steelcase Amia! The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. The fabric is fresh, and you can't tell the cushion was ever used before. Even for a previously owned chair, there are very few scuffs on the body. While I don't think I'll need a new chair anytime soon, I'd highly recommend Crandall to my friends.
Garrett
Garrett
22:13 02 Dec 20
Mail-ordered gas cylinder replacement for Aeron chair. Order was promptly and accurately fulfilled, and staff were very helpful.
Jeff Hall
Jeff Hall
18:41 01 Dec 20
This is a great place to do business with. I only bought some chair parts this time. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. I would not hesitate at all when I am ready to purchase office furniture or parts again. I will buy my next chair from them for sure. Kim was also a great person to work with. If you chat on their website she will probably be the one chatting you are with. She was very helpful and knowledgeable about the products.
Erin Howell
Erin Howell
06:16 30 Nov 20
Wonderful chair! We ended up ordering 2 of the same one. Quick delivery and good price.
Pilar Salva
Pilar Salva
14:15 28 Nov 20
Terry Field
Terry Field
19:39 20 Nov 20
Crandall Office Furniture is family-owned company that provides truly outstanding customer service. I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. They have an excellent attention to detail and provide truly remarkable products. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. It was very well-packed and had great directions for easy assembly. They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. I'm very happy with my transaction and I recommend Crandall Office Furniture highly. Order with confidence!
Eric Rausch
Eric Rausch
00:11 17 Nov 20
Order arrived in a timely fashion, everything was in good shape, and worked as described. Will be buying from them again in the future
Patrick Lee
Patrick Lee
21:43 16 Nov 20
Ordered a remanufactured steel case chair from their website. Fast processing/shipping and the chair was very easy to put together. Instructions were easy to follow and no tools needed. Would definitely recommend to others!
Scott Kilpatrick
Scott Kilpatrick
14:30 16 Nov 20
Fast shipment and easy to put together. Packaging was done well and the instructions sheet is clear. My chair has been great. I wouldn't have been able to tell it was refurbished instead of new.
Mitch Witten
Mitch Witten
01:34 13 Nov 20
Quick response to my questions. Arrived early. Great product. Met all my expectations and more. Looks like brand new and was very easy to assemble after watching the install video. I am recommending to several work at home friends.
Keshav Singh
Keshav Singh
23:44 09 Nov 20
scott caulkins
scott caulkins
22:48 09 Nov 20
Friendly service, quick shipping and products in excellent condition.
Breea G
Breea G
22:54 08 Nov 20
I purchased the Steelcase V1 chair because I was tired of buying cheaper (and pain causing) chairs but didn’t want to spend the nearly sixteen hundred dollars on a brand new one. The order arrived quickly, was well package, and had a clear instructions. Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. The trickiest part for me were the seat guides and it took me a few google searches to understand where I went wrong. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy.
Chrissie Gorman
Chrissie Gorman
17:37 07 Nov 20
Mike Roberts
Mike Roberts
01:58 07 Nov 20
Great chair (Steelcase Leap V2)! I know the frame is used, but it looks new, just like all the new parts. Shipping was prompt, the chair was packed well, and I loved that almost no plastic was used to pack it. The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. The chair went together easily and was in use in about 15 minutes. I would definitely do business with Crandall again.
Laura Tiu
Laura Tiu
21:03 06 Nov 20
Love my like new chair. Easy to order, fast service, great product for half the price of new.
Rick Myers
Rick Myers
16:32 06 Nov 20
I have an older Steelcase chair and the arm pads were really worn and needed replaced. They not only had the exact item I needed but also had the best price as well and reached out to me after the sale to make sure I was satisfied. Shipping was quick. The parts were protected and were super easy to install. Thank you!
Gerard Kampf
Gerard Kampf
18:25 05 Nov 20
John Flynn
John Flynn
17:50 05 Nov 20
Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. Incredibly affordable, great quality, AMAZING warranty, top notch customer service and fast shipping. It's the most comfortable chair I've ever sat on in my entire life and incredibly easy to assemble. There's no other place I'd buy my computer chairs from ever again.
John S Saito
John S Saito
16:53 04 Nov 20
Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. Wow! 72 lbs and no rapid delivery shipping charge from MI to OR. I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. Good sign! To be clear, assembly was simple. The chair is wonderful. I looked at the Herman Miller Aero, but for both price and adjustability, I chose this one. I am not sorry. I had previously used an Ikea Marcus, but because adjustability was limited, I found myself having to maintain my own posture while working. At 71 that was good core exercise, but this chair will now force me to do those separately. The chair, while remanufactured, looks brand new and operates like new. I only post reviews when I am really impressed and for customer service (after encountering a problem), price, and quality of product, I heartily recommend that you give Crandall a shot. Besides, it is a smaller business venture, which we need more of in the U.S.
Donna Rose
Donna Rose
10:46 02 Nov 20
I purchased a Steelcase Think chair. I used to work with a Steelcase dealer so knew what I wanted. I used their messenger service since it was before opening hours and got a response immediately! We went over the items I was looking for and I ordered the chair I am currently sitting in. I was expecting at least a week to ship and receive the chair. I received in 2 DAYS! The only thing required was to attach the back to the seat. Everything works perfectly and looks new! 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. Pricey, but good. I cancelled the order I placed with another company for a chair half this price as soon as I ordered this one. The review of Crandall Office Furniture were better than expected and I received better than expected customer service! Would purchase from them again in the future.
Warren Grantham
Warren Grantham
19:39 01 Nov 20
Ordered Oct 20 2020, shipped Oct 21 2020 and received late Oct 23, 2020. After unpacking I used a fabric protector on the seat and back before I started assembly. The assembly went well until trying to attach the seat. I tried several times but the slides kept coming off. I finally got the seat on correctly, or so I thought. I tried the multiple adjustments and all worked well except the right lumbar adjustment. It was stuck and wouldn't budge. After some time, working with it, it finally came loose and could move up and down. It works, but not like it should. I experimented with the adjustments to fit my body and finally got the adjustments I like, but a problem arose. Although, Crandall indicates that they increased the seat cushion thickness I found that my "backside" did not fare well after as little over an hour. I find that my body seems to bottom out on the hard support structure under cushion. I am 5ft 7 in and weigh 180. Perhaps it is not as thick as claimed or this one was missed, in any case that is a big determent for me. So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. Ok, I was warned about a initial assembly problem, but not that it falls out! In any case I went to the extensive video instruction tapes on assembly and other tasks to find out how to remove the seat.Now I am really frustrated! I have spent over 2 and a half hours trying to remove the seat, all to not avail.The slide problem could have been avoided if Crandall would ship the chair already assembled as the manufacturers do!So at this time I am not enthralled with the chair, even with all its adjustments, and could have saved being frustrated and saved some money by buying a less adjustable chair already assembled.The Good:Great adjustment, when they work.Chair looks new and in great shape for a used chair.Less expensive than a new identical one.Shipping was very good.The BadSeat initial assembly frustrationCushioning of the seat inadequate for meSeat slide fell out after 8 daysLumbar adjustment on right side initially stuck. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. Seat cushioning need additional attention and work.
Justin Mahoney
Justin Mahoney
19:16 31 Oct 20
I purchased a desk / chair combo. The desk was self-assembly. I highly recommend using a drill with a depth gauge attachment so as to not worry about drilling through the desk.
Patrick Boudreaux
Patrick Boudreaux
06:05 31 Oct 20
Ordered a conversion kit to make a chair a stool, and had a great experience. Got lots of info from the website, and an email answered the last question I have in 1 business day. Parts shipped quickly, the price was fair, and everything worked just as I expected. I'm very happy with the experience.
Robert Massey
Robert Massey
19:43 30 Oct 20
Bought a rebuilt Leap v1 chair. My wife is very happy with it. I purchased the optional casters upgrade, and that is very cool. Much quieter on a hard surface.
Sean Q
Sean Q
19:11 26 Oct 20
Great price for a remanufactured Steelcase V1 highback! Assembly was easy using company's Youtube instructions.Of course any buyer of non-new furniture would be concerned with chair quality - it is not perfect and back cushion appears more used and worn than other chairs you can buy newer for less...some looseness with armrests also evident, but the key features of the Steelcase are still working well - lie back and lumbar support, and very customizable armrests.Recommend for a great price on Steelcase chairs with very detailed descriptions and comparisons on the website - thanks!
Dingzhong Hu
Dingzhong Hu
17:39 24 Oct 20
My order shipped extremely quickly and arrived in a single day after shipping. Assembly was very easy, just following the instructions. The chair feels like new. Great shopping experience! I will probably shop here again.
Kevin Murry
Kevin Murry
19:08 22 Oct 20
Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. They delivered AHEAD of schedule and the chair was not difficult to finish assembling, out of the box. So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. And, it seems my back aches are improving already. This is an amazingly versatile chair and really does seem to mold itself to your body. I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. To date, I am extremely satisfied and appreciative of my service via Crandall. It's clear they craft well and stand behind their products and workmanship,**
Bryan Lin
Bryan Lin
19:06 17 Oct 20
Great price for their chairs, and amazing customer support. Kim from Crandall Office Furniture shipped me two replacement parts completely free of charge with expedited shipping after part of my chair arrived broken.
Sherry Dilley
Sherry Dilley
17:46 17 Oct 20
I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. Couldn't be happier with the service and with the chair. No hitches and the chair looks and feels like brand new. And it came much faster than I anticipated. Well packed and no damage. Easy to put together. I'm a happy customer
Kevin Bussey
Kevin Bussey
23:24 10 Oct 20
I want to say how impressed I am with my Steelcase Think Chair. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. I didn’t want to spend $1,000 for a chair and saw Crandall. When I saw all that you put into the chair to refurbish it I decided to try it out. Boy was that the right decision. My chair looks new. It sits well. It came packaged well and the directions were easy to put together. I also got it weeks earlier than I thought I would. Thanks for a great experience.
Brian Friddle
Brian Friddle
12:05 09 Oct 20
Doug's Wholesale Cars
Doug's Wholesale Cars
01:57 09 Oct 20
I spent weeks looking for a trust worthy Steelcase chair rebuilder. I found 3 that looked good, until I checked them out. I feel like I got lucky when I found Crandall. I found the chair I wanted, and I got a great price. It arrived on time, as agreed. It took about 30 minutes to assemble. I love the adjustability. And the comfort, too! I can easily recommend them.
BigOleTodd
BigOleTodd
16:36 05 Oct 20
I have to admit, I thought my Leap V2 would be more comfortable. I still have to put a cushion on it. But it kind of makes sense. I'm a big dude. But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. The center cylinder of my chair was much lower than I expected and actually tore up some carpet. They immediately sent me new wheels and a spacer (free of charge). They were incredibly kind and understanding of my situation. I would suggest anyone looking for an affordable refurb chair here - due to their willingness to help and speedy resolutions.
Dustin riddick
Dustin riddick
22:50 01 Oct 20
Chair works great and arrived on time. Haven't had any problems.
Erika Spear
Erika Spear
20:14 28 Sep 20
I bought a refurbished Steelcase Amia chair. The shipping was 1 week faster and chair easy to assemble. I chose one of the designs they offered for the cover and it was very pretty! Overall the chair is of high quality and everything works well. There are some minor scratches on the body but overall the chair looks new.
Ben Wong
Ben Wong
03:53 28 Sep 20
Great company and price, I couldn't tell my Steelcase leap v2 chair was refurbished.
Nick Pudar
Nick Pudar
20:23 26 Sep 20
Exceptional experience, beyond expectations. Refurbished office chair with new upholstery, and components made the chair look and feel like new. Shipping was fast and well packaged. Minor assembly had great instructions. I will definitely be a returning customer. Thanks!
Cam Balzer
Cam Balzer
19:27 24 Sep 20
Very happy with my remanufactured SteelCase Leap chair. Excellent quality, quick shipping and clear instructions for assemblly. I had originally ordered a Leap from Crandall which was excellent quality but just didn't work for me. They made the return process completely painful. So I reordered the Leap from them and am very pleased. Highly recommended.
Jeffrey Adams
Jeffrey Adams
14:11 22 Sep 20
Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall.
Motiur Rahman
Motiur Rahman
19:44 19 Sep 20
I was looking for Armpads for my Steelcase chair, old model, sent some pictures to Crandall, they suggested the part, bought it and it works perfectly, I was very pleasantly surprised by their professionalism and quick service, if necessary, I will do business with them again.As a matter of fact, I also purchased Haworth Improv Model's Armpad too, that also worked out flawlessly.
Otis Millbrook Jr
Otis Millbrook Jr
21:16 18 Sep 20
Our sales and customer service experiences encountered from this company was excellent. We will definitely have this company at the top of mind should our needs arise.
David Shih
David Shih
17:19 18 Sep 20
[update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after ordering, and arrived in just a few days. It literally feels and looks brand new, even though it's refurbished. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge!
Pallav Sharda
Pallav Sharda
02:33 18 Sep 20
Amazing customer service. Very responsive and polite.
Mārtiņš Zinbergs
Mārtiņš Zinbergs
17:53 12 Sep 20
Parts shipped in a timely manner, arrived in good order. There were instructions provided for assembly. They had a video outlining how to adjust the chair. Just awesome!
Jeff Gibbs
Jeff Gibbs
19:17 11 Sep 20
Took a short while before shipping, but it's a pandemic, that's just life now. Arrived fast once shipped. Packing was excellent, everything present and assembled very easily, and the chairs are great so far. Smooth, easy experience.
Ramon Sanchez
Ramon Sanchez
14:54 11 Sep 20
I got my chair about a week ago. Aside from some minor scuffs at the base the chair is practically new. Everything works as it should. The cushions have been redone and are super comfortable. The upgraded wheels I selected make moving the chair around easy and smooth. All in all I am happy with my purchase.Crandall is not the only seller of remanufactured chairs. There are many others online. They are also not the cheapest but what they are is transparent. You know what you are getting with them. You can go on their website and get to know the owners and staff. You can see their facility and learn about their process. It's all there. There's no mystery about where your chair is coming from. There no nebulous "open box" designation. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. Theirs no funny business here. Just honest workmanship and great customer service.
Jason Cisco
Jason Cisco
14:12 11 Sep 20
Great company! I had my chair in less than two weeks. Installation was easy and the chair is of impeccable quality. When I had a question, they got back to me within the same day. Definitely worth my money!
bob smith
bob smith
21:53 10 Sep 20
Purchased a Leap V2 chair from them given the rise in WFH. Turn around time was short, and packaged with care. Overall great first impression, and would purchase from again.
Joel Newton
Joel Newton
02:52 10 Sep 20
Crandall shows what 5-star customer service should be. So my chair when received admittedly didn't work correctly - it wouldn't go up and down. Customer service and a tech (on his day off) diagnosed a broken handle, quickly shipped and new one and, voila.... a like new chair! Couldn't ask for more.
Richard Houchin
Richard Houchin
17:55 09 Sep 20
Great chair! It came nicely packaged and seems brand new to me.
Alex Glosband
Alex Glosband
19:09 08 Sep 20
I'm very happy with my new office chair purchased from Crandall. The chair was easy to put together following the included instructions and looks great. It's a very comfortable highly adjustable chair at a great price. I liked my chair so much that we ordered another chair for my wife.
Bruce Hiland
Bruce Hiland
14:47 08 Sep 20
I stumbled on Crandall reading a testimonial from a satisfied customer. They can now add me to their list. Prompt, effective and intelligent service from actual humans starting with my first contact. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. WELL DONE!
kirk bigelow
kirk bigelow
02:57 08 Sep 20
I got a Leap V2 chair and everything turned out great. I am really enjoying the chair. I was not sure about the extra padding but I am fine with it. It was a matter of getting the adjustment set right and getting use to it. The customer service I experienced was great.
Aisha Yousuf
Aisha Yousuf
18:24 07 Sep 20
I couldn't recommend this place more. They are so helpful. The instructions and videos for assembling the furniture are so helpful. They promptly help with returns and issues. They even helped with the change in the cushion for my seat as I have a back issue. Really great service!
Douglas Ax-Yer-Face
Douglas Ax-Yer-Face
01:22 07 Sep 20
I just purchased a Steelcase Leap V1 and I couldn't be happier! My chair arrived on time and in like-new condition. In fact, you can't even tell it's not a new chair! Crandal has been helpful, informative, timely, and business-like throughout the purchasing process. Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. They can't be beat when it comes to value for the money.
Gary Baier
Gary Baier
15:34 06 Sep 20
Chair came timely, the product was easy to put together and the adjustments are great. It is still too early to determine durability.
Joshua Noble
Joshua Noble
21:06 03 Sep 20
My chair shipped to me with an incorrect lever installed at the base. Not a big deal though. They shipped me a replacement the next day. The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. Amazing chair backed by amazing customer service!
K Green
K Green
00:30 03 Sep 20
Great chair at a discount price! I ordered a refurbished Steelcase Amia chair at about half the price of buying it new. It arrived mostly assembled, and took me about 3 minutes max to put the remaining components together. The chair works perfectly, no squeaks, and the upholstery is nice and fresh. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. However, I think my refurbished Steelcase Amia is more cushioned and solid in it's construction than the new Series 1.
Aaron Millikin
Aaron Millikin
19:04 01 Sep 20
Ordered a Leap v2 with stool kit. I like Crandall's goal of reducing waste and recycling used chairs. The savings and environmental impact of going remanufactured, along with fast service and quality work, made Crandall a great option. Thanks!
Kevin Jennings
Kevin Jennings
06:17 31 Aug 20
I waited some time - 4-5 months before doing a review. The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. From start to finish - great product and excellent support/instructions. It was very easy to assemble. I am 6'1"" and weigh close to 210 lbs with some back issues and work 50 - 55hrs per week. The Steelcase Leap chair has been excellent. Spend the few dollars extra for the rollerblade casters - awesome. To the people that refurbish and pack the chairs - great job!
Joseph Herman
Joseph Herman
16:49 30 Aug 20
I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. It was shipped quickly and looks brand new.
Arthur Chotin
Arthur Chotin
17:23 25 Aug 20
Quality chair (Steelcase Leaf V2) at about half of price when new. What's not to like. Especially when you realize that the chair has been rebuilt with many new parts. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office Furniture.
Samantha Leach
Samantha Leach
16:24 24 Aug 20
So happy with the quality of my chair and the excellent customer service! I would definitely recommend Crandall as well as order from them again. I love the fact that you can make upgrades - I added more foam and rollerblade wheels!
Lucas Hoffman
Lucas Hoffman
02:30 23 Aug 20
Dave S
Dave S
14:38 22 Aug 20
Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. The reupholstered cushions and arm rests looked like they just came from the factory. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) All that for a fraction of the price of a new chair. Not to mention the whole saving the environment thing by recycling old chairs. I would not hesitate to recommend Crandall to anyone!
Beth Rubinstein
Beth Rubinstein
22:41 20 Aug 20
My partner found Crandall Office Furniture telling me I should invest in my office furniture and that this was the place to do it. I am so happy I did. I sit in my new Leap V2 chair for a minimum of 8 hours a day and am in love. Weird as it is to love your furniture, I LOVE this chair. I got to customize it (apple green fabric, extra cushioned seat and a new gas cylinder) for very little money over the published book price and still walked away with an incredible deal. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. Once you've sat in the best, nothing else will do.. My home office, thanks to this chair, now far outweighs my traditional office set-up and I plan on taking this chair with me to the office when things return to normal. If I could do this over, I would in a heartbeat. Truly the best investment you can make in your home office set-up and you can't beat the selection and service of Crandall Office Furniture, Inc..
Ron Reitz
Ron Reitz
22:18 20 Aug 20
Ordered 2 Steelcase Leap v2 chairs. They shipped out on the estimated date and arrived quickly. Everything was packed very well and easy to assemble. I will and have already recommended Crandall to others. Great shopping experience.
I S
I S
22:10 20 Aug 20
P.S. EDIT: Thanks for responding regarding fabrics quality. It's all good.I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! Simply amazing! I'm glad they are in a business. I initially ordered from a different company but they didn't have cylinders in stock. That other company showed me a DIY link on YouTube on how to replace a cylinder. That video belonged to Crandall, so I went with them instead and I'm glad I did! Will be definitely returning for another one. Forget about Craigslist junk, go straight to them.
Sharad Bhargava
Sharad Bhargava
16:07 19 Aug 20
Great value!
Ewan O'Sullivan
Ewan O'Sullivan
20:18 16 Aug 20
Ordered a refurbished Steelcase chair, duplicating my office chair while working at home during the pandemic. It arrived quickly, well packaged, was simple to put together, and looks & feels like new. Excellent all round, would buy from them again.
Antonio Lorenzo
Antonio Lorenzo
18:13 16 Aug 20
Ordered a refurbished Steelcase Leap chair. It arrived quickly and you can barely tell it's refurbished at all! A great experience!
Heather Novak
Heather Novak
11:11 16 Aug 20
Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. (Just ask Reddit if you doubt me!😂 Reddit doesn’t play.)Well homegirl here can’t afford to drop $1200-$2000 on a new chair. But that’s where Crandall Office Furniture came in. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty (on Steelcase), and customizable fabric.They were very responsive whenever I reached out! There is a longer than normal turn around because of COVID, but that’s as expected.Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.It was an investment piece and we’re only on week 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.Everything is adjustable on this puppy. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. And I’m living for my purple fabric!Thanks for an awesome chair, Crandall!10/10 stars ⭐️
Mike Morgan
Mike Morgan
18:59 15 Aug 20
Wyatt Webb
Wyatt Webb
16:23 14 Aug 20
Love it! They were very helpful in understanding the details of the chair options and it arrived on time. After the easy to follow setup, I'm loving my new chair. Even better, when I mentioned I mistakenly ordered the wrong piston, they simply agreed to send me a new one and even advised me how to choose once I had them both. Great, great customer service. Thanks!
David Soo
David Soo
13:15 14 Aug 20
Ordered a Steelcase V2 in dark grey seat and blue 3d mesh back. My order shipped within the specified window with tracking number. I received it well packaged in a few days. The chair looks nearly new. Everything works and couldn't be happier with the purchase.
Matt Trudell
Matt Trudell
13:50 12 Aug 20
I wasn't ready to spend $1K on a Steelcase Leap, and found Crandall Office Furniture in a reddit thread while I was researching refurbished options. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. I could always try their 30 day return policy if the chair was junk, right? I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. All is now well with the chair. I'd definitely recommend this company to anyone looking for a new desk chair.
Steven Funck
Steven Funck
12:33 10 Aug 20
The chair is beautiful, comfortable and encourages better posture! There is no evidence that it was remanufactured. It arrived a few days earlier than estimated. My son in law is ordering one for his work. The roller blades are worth the extra money.
M Hampton
M Hampton
13:22 08 Aug 20
Great experience, checked all sites that were selling the SteelCase chair I wanted, went with Crandall based on reviews and Reddit thread. The chair arrived within 7 days exact chair I ordered, no issues.
M Duro
M Duro
19:07 07 Aug 20
Michael Karpinski
Michael Karpinski
18:45 07 Aug 20
I bought a remanufactured Steelcase Leap V2 since I will be working from home for quite some time. So far I am very pleased with the chair. It arrived within a week of me placing the order and was very simple to assemble using the included instructions. Very happy with my purchase so far!
Lee Carlson
Lee Carlson
16:50 07 Aug 20
Just a quick note regarding my order. I used the chat feature on the website and was chatting with a real person!. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!
Gary Rea
Gary Rea
13:00 04 Aug 20
Was a little leery of purchasing a "re-manufactured" but my wife went ahead and purchased one for her office. In my company's work office we have Hermann Miller chairs which I love but my wife ordered the Steel Case Leap 2 which I assembled for her and of course I tried it out. Absolutely love the chair so I went ahead and ordered one for my home office as well. Using it for two weeks now and am very happy with my purchase. So for less than the price of a brand new chair with the same features, we have 2. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Highly recommend purchasing via Crandall!
German Flores
German Flores
02:41 04 Aug 20
David is great customer service, top notch! He was able to solve all my doubts and answered all questions regarding the chair I was looking for.
james watkins
james watkins
22:52 03 Aug 20
Brad Merkel
Brad Merkel
12:48 03 Aug 20
Good service and fast delivery. Very happy with my new chair.
Matthew Tse
Matthew Tse
15:22 01 Aug 20
Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. They got back to me immediately and I had a replacement chair arrive by mail within 5 days. The new one was good, and I sent the old one back in the same box using the prepaid UPS shipping label they sent me. From this experience I'm confident they care about customer service and I'll be taken care of if I have any issues within the next 12 years.The chair is pretty good for a remanufactured chair. A few very minor scuffs on the frame, the fabric is brand new, the cushions are comfortable, all parts are functioning perfectly. I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. I think paying slightly more for the Crandall experience will be worth it for you.
David Rosales
David Rosales
18:03 29 Jul 20
If you want to save money that does not sacrifice the quality of Steelcase, do not hesitate to purchase from Crandall Office Furniture. The chair exceeded my expectations in comfort and looks. The chair arrived with a broken piece which I'm sure was damaged in shipping. I emailed David Crandall and he contacted me right away. I sent a photo of the broken piece and their staffed sent the piece to me right away. Great company and even better customer service.
D. Alan Phegley
D. Alan Phegley
16:02 27 Jul 20
After purchasing a Steelcase Leap V. 2 chair from another company I came across several reviews of the Crandall Office Furniture. I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. Was I happy I did. I ordered the additional .5 inch cushion with the cinnamon vinyl rather that the fabric. The chair arrived within a week or so via UPS. It was fully wrapped and carefully packed in the box. I didn't realize I would have to assemble the chair which was a little disappointing. However, upon looking over the instructions and watching the video assembly it was a piece of cake. Done within a few minutes. Upon assembly and sitting on this chair I instantly fell in love with it! It looks absolutely beautiful with the platinum/black finish. The vinyl looks very high end and is beautifual in my office. However, I would have preferred leather as an option. But, I have to say this vinyl has a great life span and warranty and will last a life time. I love the option colors and the build quality of this chair. My wife also has a Steelcase Leap V. 2 in black fabric which she loves. Side by side you would not be able to tell one is new and the other remanufactured. I liked the Crandall chair and the upholstery so much I wanted to send my wife's chair to be reupholstered in vinyl with the additional cushion padding. The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. I was willing to upgrade as I got a great price (open box item) on the chair anyway. Her chair. Up to her. She said, "no." The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. Herman Miller is a great chair but you have to be willing to spend another $300 - $500 too. They do look stylish though. My only complaint with the Crandall Office chair is they do not offer the leather material (they may be vegans though so I cannot pass judgement) on the seating. Hope this helps. Again... great chair!
Melody Jones
Melody Jones
19:41 24 Jul 20
Couldn't be happier with my purchase of a refurbished Steelcase Leap v2! I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. He gave me great advice in terms of the various options that would be important for me, and was also happy to explain those that I wouldn't need. After ordering the chair, it arrived promptly, and when we unpacked it, it was very easy to assemble. And, even though I know it's a refurbished product, it honestly looks brand new. I can't find a blemish on it anywhere! It's also really comfortable, and very easy to adjust. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism.
Joan S
Joan S
18:04 24 Jul 20
Got the Leap Chair V1. I did not purchase any upgrades. It was easy to assemble and very comfortable. It looks like a brand new chair.
Kim Lynch
Kim Lynch
01:22 24 Jul 20
Easy ordering and fast service! I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! My son recommended this chair and I love it! I would recommend Crandall Office Furniture to everyone. You cannot beat the comfort and adjustability of a Steel Case Leap V2.
Daniel Gonzales
Daniel Gonzales
21:11 20 Jul 20
Purchased a replacement cylinder for an office chair. Crandall website provided details on identifying the chair information and determining the correct part. Quick shipping and great quality product.
Stan Wood
Stan Wood
17:36 20 Jul 20
I purchased a Steelcase Leap V2 from Crandall and it got delivered early and the chair works perfectly. I love it. I have an identical chair at my work. However, while working from home during Covid I was starting to experience back problems. I've only had the chair for a few days but my back is already happy. Would definitely purchase from Crandall again. Highly recommend.
Sneha Sindhu
Sneha Sindhu
16:49 20 Jul 20
Great service! Great chair. Absolutely love it.
Joe Young
Joe Young
14:04 20 Jul 20
Got a Leap V2, looks close to new and feels great. Big upgrade from 2 used cheap office chairs. The red looks really nice. Also has eliminated back issues I was having.
Andrew Bradford
Andrew Bradford
10:49 20 Jul 20
Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. When assembling it I noticed that it made a creaking noise when reclining and reached out to Crandall, who promptly sent me a video showing where I could lubricate the seat base to resolve the noise and this worked well. The chair was packed very well and is in great shape. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. I'm happy to say this decision paid off nicely. I'll definitely consider buying from Crandall again in the future.
Kellie Kreiser
Kellie Kreiser
22:33 19 Jul 20
My experience with Crandall Office Furniture was wonderful - beginning to end! Wonderful customer service and wonderful product. I'm tickled to have such a high-end chair at an affordable price, with the 12 year guarantee to boot. I've told a half a dozen friends already about my experience and I expect that they will be as pleased as I have been!
Justin Collum
Justin Collum
19:30 19 Jul 20
Prompt delivery, good price, great quality.
Chester Puffington
Chester Puffington
00:16 19 Jul 20
Fantastic experience with Crandall, do not buy a chair from anywhere else. From the service to the product, all 5 star. I purchased a Steelcase Leap V2. I am blown away, I swear this chair is brand new, seriously not a scratch to be found. The assembly was as easy as can be with great instructions. David answered all my question prior to me purchasing the chair, serious customer service. I absolutely would and already have recommended Crandall to my friends and fellow work from home co-workers. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. Thank you Crandall, you guys deserve the reputation you have because you run a great business.
Ginny Stuesser
Ginny Stuesser
15:46 18 Jul 20
I was nervous to purchase since I had gotten burned on some Leap chairs a few years back from a different firm. Wow, what a night and day difference! Obviously a family-run business that delivers on their promises. I had my chairs in less than a week.
Paul Miller
Paul Miller
11:46 18 Jul 20
I did much research and decided to try a Steelcase Leap V1 chair. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. Then I came across Crandall Office Furniture. I was impressed by their reviews. I emailed and called to ask questions. Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions.I like the many options that we can choose when purchasing a chair. The twelve-year warranty is great, too. I ordered the chair with the Vintage English vinyl. I love it. The chair is well made and looks great. The customer service was great, too. The chair even arrived more quickly than expected. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture.
cameron bertelli
cameron bertelli
04:25 17 Jul 20
John Rummo
John Rummo
21:11 16 Jul 20
A+ experience, got a V2 Leap Chair. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Easy set up, mostly clear directions as well as video support. No complaints
Ken Distler
Ken Distler
20:44 15 Jul 20
Have purchased both a chair and desk from Crandall's. Both are high quality and perfect fit for my home office. Desk was handled a bit rough in shipping and was missing footer. Contacted the company and received a new footer in a couple of days. Excellent service.
J S
J S
18:41 15 Jul 20
I ordered a Steelcase Leap V2 from them and it was defective. It was very noisy when I reclined and I could feel some mechanism rubbing and vibrating. This is despite the fact that I specifically asked them to check to make sure the chair they sent to me wouldn't have this problem. Fortunately, Crandall sent me out a new chair which seems to be better. So I'm glad about that. However, their customer service hasn't been pleasant to deal with. There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. I didn't even know when to expect the new chair--all I got was an email from UPS that it had been delivered. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. Again, all I got was a email from UPS saying that a return was processed which I read to mean Crandall had arranged for the defective unit to be picked up (turns out, this was not so). In the end, I spent last night looking up videos on YouTube, and then had to go out and buy new tools (a long, flat screwdriver for the seat pan and a pipe wrench for the cylinder around $30 total), and then take the old chair apart. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. Keep in mind that this is all because they couldn't be bothered to make sure the chair they sent out was not defective. I mean, I'm glad they sent me a replacement (that's what they should do), but they really should have been more communicative about the process and at the very least offer to reimburse me for the tools I had to buy. The 12 year warranty looks good on paper, but given their bad customer service, I'm wondering if I can put much confidence in that.
Tom L
Tom L
17:24 15 Jul 20
Ordered a remanufactured Steelcase 462 Leap V2 chair from them to have a more comfortable chair for my home office. The chair arrived within 2 days of ordering and it appears to be in excellent condition. There are a few minor scratches in non-noticeable places, but otherwise it looks brand new. Based on this experience, I would order from Crandall in the future.
Stephanie Sobrepera
Stephanie Sobrepera
20:34 11 Jul 20
Love the Steelcase Leap Chair that I got. The assembly was pretty easy. Make sure to watch the video for assembly to assist. The pamphlet of instructions could be more clear though.
Michael Pham
Michael Pham
00:37 11 Jul 20
I recently ordered a leap V2 with some customization from Crandall. It currently only took 2 business weeks to get it from order to door. The refurbished covers and components were top notch. I immediately noticed a difference after using it for a few hours. I would highly recommend them. Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. I am happy with my purchase.
Kevin Duffy
Kevin Duffy
19:34 10 Jul 20
Remanuf. chair (leap V2) delivered very fast, exactly as ordered--- feels like a new chair!!! Instructions (written & videos) were clear, went together quickly. Minor issue with arm rest pads, but Mike is taking care of that as well. Thanks Crandall!
Abigail Pankiewicz
Abigail Pankiewicz
17:08 10 Jul 20
We love our Crandall office chair. Very comfortable and we love the custom upholstery that we chose! It arrived very promptly and it was easy to assemble. Thank you!
Chip Harris
Chip Harris
11:20 10 Jul 20
Works great, and I love the roller blade wheels!
Vanessa Bui
Vanessa Bui
00:12 10 Jul 20
Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. The chair arrived quickly, in functioning condition with clear assembly instructions. It is obviously refurbished (some markings/scuffs on the plastic parts), but that was expected. Really love the idea of getting refurbished furniture instead of contributing to new waste. I am recommending this to all of my friends and colleagues!
A M
A M
19:39 09 Jul 20
Outstanding service and excellent product. The chair I received was in mint condition. I opted for extra cushioning in the seat and I’m glad I did. It definitely adds to the comfort. The reupholstering makes the chair look brand new. At every step of the process things ran smoothly and Crandall delivered on every promise made. It is so rare to have a customer experience like this. I would highly recommend their remanufactured chairs. Doing business with them was a pleasure.
Rohit Upadhyaya
Rohit Upadhyaya
18:26 09 Jul 20
Been a week since I got my Leap V2. Affordable remanufactured high-end chairs and good customer service, fast shipping. No complaints so far.
Doug Lee
Doug Lee
18:12 09 Jul 20
Incredible work done by incredible people. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff.
Patrick Russell
Patrick Russell
12:17 09 Jul 20
I had an awesome experience ordering a Steelcase Criterion chair from this company. I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly!
Chris G. Sellers
Chris G. Sellers
17:02 08 Jul 20
I had the opportunity to work with Crandall to outfit a refurbished Leap chair. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. The unit was in great condition. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. The unit came partially unassembled. There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. It was well done and I put my unit together in about 15 minutes. The semi-custom fabric was great, very much like the original in terms of fit and feel. I would do this again for sure and this place is going to be popular if the results for everyone are as good as mine.Shipping was rapid once they shipped it - 1 day (Michigan). It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. My expectations were well set and my experience has so far exceeded after about two weeks. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience.
BCLA TechSvcs
BCLA TechSvcs
00:14 08 Jul 20
I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. Reassembly was quick and easy, thanks to the YouTube video. This is a comfortable, highly adjustable chair, and it functions like new. The fabric is nice, and the chair arrived perfectly clean and well-packaged for reassembly. There was a shipping snafu that was entirely my fault, and I received email support from Crandall Office Furniture to help ensure that the delivery arrived at my correct address after some issues with a correction at UPS. I am very happy with the purchase and highly recommend this company.
Berry Gibson
Berry Gibson
22:15 07 Jul 20
Ordering and installation experience went great (watch the YouTube video). All components packaged well and appear to be new or good as new. Loving the comfy chair and ergonomics.
Jon K.
Jon K.
09:10 07 Jul 20
Very happy with my refurbished Steelcase Leap V2. Looks and feels in great condition.
moncat moncat
moncat moncat
21:18 06 Jul 20
Tupper Tobin
Tupper Tobin
19:51 05 Jul 20
Great chairs! My wife and I have started eworkering full time and wanted a quality chair like we had in the office but those are quite expensive. Crandall was the perfect solution. Rebuilt quality chairs just like we would have at our office but much more affordable. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves.
Thomas Topp
Thomas Topp
01:25 05 Jul 20
Great quality chair, reliable delivery.
David Wilson
David Wilson
17:21 03 Jul 20
Great experience - ordered a Leal V2 and it arrived quickly, well packed, very clean, easy assembly instructions - as new! Highly recommended.
Tiffany R
Tiffany R
16:45 03 Jul 20
Ordered a refurbished Steelcase Leap 2, since working from my dining room chair was killing my back. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. Would not hesitate to order from them again if I needed more furniture!
Jonathan Zhang
Jonathan Zhang
16:07 03 Jul 20
Ordered a remanufactured chair, and it came with a leaky cylinder. Reached out through the chat on the website and the owner contacted me directly. Had a new cylinder shipped the next day, and got it all fixed. Couldn't be happier with their customer service!
Pfe Pfe
Pfe Pfe
12:48 03 Jul 20
Purchased a remanufactured Steelcase chair since I’m working from home nowadays. Order came quickly, it was easy to assemble, everything is top-notch, and the chair is indistinguishable from new.Totally satisfied, and I feel like I got a wonderful bargain.
Angela Mingione
Angela Mingione
20:53 02 Jul 20
I ordered two Steelcase Leap V2 chairs after missing my desk chair from the office during working from home. The chairs arrived quickly, they were easy to put together (with paper instructions and a video!), and they’re super comfortable!
Matt L
Matt L
20:43 02 Jul 20
I ordered a remanufactured Steelcase Leap V2 from this company and received the chair about a week prior to posting this. The chair was very easy to assemble thanks to the straight forward instructions included in the box, and the actual quality of the chair has been stellar. Despite being remanufactured, it could probably pass as a brand new chair (all for about half the price of a brand new one!) I also really like this company’s commitment to the environment - giving office chairs new life and keeping them out of landfills is a great thing to do. Even if I could buy a brand new one for the same price, I’d still choose to buy my chair from here because it would be better for the environment. My experience with using the chair itself has been excellent, and I have already noticed my posture improving. Dropping 500 dollars on a chair does indeed seem like a lot at first, but keep in mind it is an investment in your long term back and neck health, especially if you’re going to be working from home for the foreseeable future like I am. Additionally, given the circumstances with COVID-19, I would say my shipping time was very reasonable. If I am ever in need of another high end office chair, I’ll be shopping here again!
Cory Hames
Cory Hames
20:20 01 Jul 20
Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. They were patient and helpful.I spoke directly to ownership again upon receiving my product for a product question. Again - patient and helpful. They sent me video footage with step my step instruction.This company is genuine in their service and product offering.
David Yang
David Yang
18:20 30 Jun 20
David Crandall was super helpful and the Steelcase Leap v2 I bought was in great shape and well packaged.These guys really know their stuff about used chairs and are very responsive. Definitely the place to go!
Ross Quesnell
Ross Quesnell
18:05 30 Jun 20
Crandall Office has excellent customer service. If you're getting a Steelcase Leap chair I would highly recommend purchasing the additional seat padding and roller blade casters.
Jessica Tassan
Jessica Tassan
10:57 29 Jun 20
Fast shipping, chair is awesome!
Christos Miltiadou
Christos Miltiadou
02:12 29 Jun 20
Emily Chen
Emily Chen
18:56 26 Jun 20
I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. I am very happy with my purchase. I chose the Leap V2 because we have these at our office. I strongly recommend the additional 1/2" padding! Because of the extra padding, this chair is more comfortable than the one at the office. :)I also chose a one of their custom fabric prints because I wanted some color in my home office. I don't regret my decision! The fabric is beautiful and of a great quality.Thank you so much, Crandall Folks!
Sang Ahn
Sang Ahn
23:17 25 Jun 20
Remanufactured chair looks and feels new!!! Great customer service. Highly recommended!
Jason De Martini
Jason De Martini
05:19 25 Jun 20
The chair I purchased is amazingly comfortable. It is a quality product that seems like it will last for years. I had an issue with assembly but I contacted the office by phone and had the issue resolved that same day. Crandall office has been professional and responsive throughout, and I highly recommend purchasing a remanufactured chair through them.
G Davis
G Davis
00:49 25 Jun 20
D Kauffman
D Kauffman
15:51 24 Jun 20
Product took a few days to arrive, but works as expected. I ordered a Steelcase Leap refurbed with a fancy, mesh backing. Came in pieces with a two-page instruction sheet. Easy enough to put together, no tools required. Recommended for quality furniture at a discount over new.
Robert Cavallito
Robert Cavallito
20:47 22 Jun 20
The chair I ordered arrived in less time than was originally communicated to me, was in excellent condition and was very easy to assemble. I would absolutely purchase from Crandall again.
David Elkus
David Elkus
20:08 22 Jun 20
We needed a small part for an Equa office chair. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. All for $10 of parts. Completely satisfied.
Greg Posco
Greg Posco
05:47 20 Jun 20
David McKay
David McKay
21:31 19 Jun 20
After a good deal of research I decided it made sense for me to buy a remanufactured chair from Crandall Furniture. The lead time given was 5 to 10 business days. It arrived in 8 business days. The packaging was done well and all the parts were in excellent condition. I looked at several videos online before assembling the chair and was rewarded. I did run into one problem in the process. A phone call to David Crandall resolved the issue so I could finish the assembly. The quality of the material was outstanding. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture.
Rob Georges
Rob Georges
13:49 19 Jun 20
I ordered a remanufactured office chair. I arrived in great shape and was easy to assembly. I am very happy with my purchase.
Margaret
Margaret
13:03 19 Jun 20
Great customer service, fantastic chair! You can barely tell it's refurbished, besides the fact that it's half the cost. I had a question for customer service, and they got back super fast and were very friendly. The chair itself is amazing. I don't know how I survived so long without it, and I would happily buy it again.
Sean Wang
Sean Wang
21:07 18 Jun 20
I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. However, within a few minutes, the chair was assembled and ready for sitting. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts.
Phaj Xyooj
Phaj Xyooj
21:02 18 Jun 20
Amazing experience and team! Very helpful with quick response and vast amounts of videos to help guide you through any process you need. This will now be my go-to for chairs. Will easily recommend to others.Only one small thing when ordering the product. The ordering status never changed until it was fully shipped out. Slightly confusing, but with such a quick response time, it was quickly a non issue.
Travis Roesner
Travis Roesner
23:49 16 Jun 20
I couldn't be more impressed with my experience ordering a Steelcase Gesture chair from Crandall Office Furniture; the chair essentially looked brand new when I pulled it out of the box, and I was even able to add a heavy-duty gas spring and better caters to the chair. All of this was still hundreds of dollars less than ordering a new one direct from Steelcase - plus, knowing I was able to re-use a chair that could've ended up in a landfill is really nice. Bonus points: almost all of the packaging was recyclable, too. I will absolutely be coming back to COF when I have need of high quality office furniture in the future.
Erick Parra
Erick Parra
14:30 16 Jun 20
Got a great re-manufactured Steelcase Leap V2 chair, extremely comfortable and high quality!
Vincent Parker
Vincent Parker
03:00 16 Jun 20
Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. Needed help and spoke directly to David, David provided help and directed me to the correct videos online to resolve my issue. Great product and customer service!
John Slattery
John Slattery
23:22 15 Jun 20
Ordered a Steelcase 453 Criterion gas cylinder. Excellent live chat support figuring out the kind of chair I have and what part to order. Arrived quickly, exactly as described. Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. Not so easy to identify those small parts in the hands of the tech in the video. Something else useful would be a list of alternatives to the retainer installing tool. A suggestion from live chat was a piece of 1" pipe. When I got my chair apart, it was clear that would be too big. What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) Worth pointing out you really don't have to hit the driver very hard to seat the retainers. It's not like you're installing an automotive wheel bearing race. Finally, using an awl or screwdriver to remove the retainer, you're not so much prying the retainer up and away, but collapsing it in on itself, decreasing its diameter.
Corey Greer
Corey Greer
20:25 15 Jun 20
Fast shipping. Customer support is stellar. Staff very friendly and helpful!
Preston Hale
Preston Hale
19:41 15 Jun 20
If you're looking at MadisonSeating and the other "open box" retailers, do yourself a favor and stop. Crandall are the real deal. The Leap V2 chair I got was, quite literally, like new. I'm not sure I would've complained if Steelcase had sent it to me direct. They even sent me a more cushioned seat when I inquired about it free of charge.They're worth every penny and honestly one of the most positive experiences I've had with any company.
Allan C
Allan C
00:42 14 Jun 20
I did plenty of research on where to get my new office chair and settled on Crandall. The ordering process was really pleasant and it took 1 week to receive my chair. I'm happy with my Steelcase Amia. The red color on it looks great! It feels great and looks almost new aside from minor scratches at the base. If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. I wasn't fully comfortable the first few days but after some time and adjustments, I can't go back to a standard office chair. Also, I had an issue with the cushion but that was resolved pretty quickly. I highly recommend getting chairs from these guys.
Chun Yi
Chun Yi
14:39 12 Jun 20
Crandall Office Furniture is the real deal. Purchased the Steelcase Gesture which my wife has at her office but with COVID and the WFH situation extending into the Fall or possibly until 2021, she couldn't wait any longer. Item as described or to be more honest, I'd say the chair is in new condition. Spoke with Dave as I had a question about the status of the order but the turnaround time is absolutely insane -- purchased on a Saturday, shipped that following Wednesday and received on the East Coast that Friday morning. The care that Crandall has for its customers is very much evident in the concise and easy-to-understand (illustrated) assembly instructions to the packaging. Thank you!
Dennis Du
Dennis Du
22:05 10 Jun 20
Will Bush
Will Bush
00:42 09 Jun 20
Igor Sh
Igor Sh
21:03 08 Jun 20
Very satisfied with the purchase!!!I have ordered a Leap 2 chair, which was delivered on time. Live chat is rapid. All assembly instructions and videos are very helpful.Chair condition is great for a “refurbished” product.
Hudsonbba
Hudsonbba
20:09 08 Jun 20
Micah Roberts
Micah Roberts
10:26 08 Jun 20
Order arrived on time and in full. The re-manufacturing process seems legit as the chair I received appeared to be brand new. Included assembly instructions were helpful as well.
Brandon Hayes
Brandon Hayes
02:53 06 Jun 20
Steelcase Leap V2 462 review:I am a 5'9" 200lb I.T. worker by day and a gamer by night. After transitioning to working from home during these crazy times I found myself getting really sore in my previous chair (DxRacer). I would sit anywhere from 8 to 14 hours a day. After I had enough of the pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. They are located right in my own state of Michigan and do an amazing job re-manufacturing these chairs! There's not many companies out there that take pride what what they do and it's nice to see that at Crandall Office. They provide you with a 12 year warranty as well as a 2 year parts warranty. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. I got the upgraded 75mm carpet casters and the extra foam in the seat. This allows me to sit all day comfortably and not dent up my floor. My old chair would ruin my sub floor and those plastic mats because the casters where so narrow.With all that said I would recommend the SteelCase Leap 462 V2 to anybody who sits all day like me. Go with Crandall and you will not be disappointed!
Christopher Smith
Christopher Smith
17:54 05 Jun 20
Great company doing good work and they stand by their product. The chair I ordered looked and performed like new. Unfortunately I could never quite get comfortable in it (downside of needing to purchase without visiting a showroom due to COVID) but the return process was easy and free. Would recommend to anyone considering steelcase chairs.
Chris Groven
Chris Groven
11:27 05 Jun 20
Oleg Khlevner
Oleg Khlevner
22:00 04 Jun 20
Loving the Steelcase Leap v2
Tyler Nicoli
Tyler Nicoli
21:48 04 Jun 20
David helped me with everything I needed. I'm in love with my new chair. It came quickly and looks brand new. Thanks for all the help!
Ben Kaplan
Ben Kaplan
19:22 04 Jun 20
Chair was practically brand new, and came relatively quickly. Excellent customer service!
Joe Ajzenman
Joe Ajzenman
12:42 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.
Rob Futrell
Rob Futrell
16:38 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Robert Ragusa
Robert Ragusa
20:40 02 Jun 20
I purchased a pair of Flipper Arm Pads for my Haworth Improv chair to replace the original pads. The delivery time was relatively quick. The quality of the product is good but no perfect. The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. Unsure how long it will be before the screws become loose and no longer functional i.e.able to keep the pads in place. The pads are cushioned and attractive. Yes I would buy these pads again/.
Jevon Wild
Jevon Wild
19:10 02 Jun 20
Hailey Heil
Hailey Heil
18:30 02 Jun 20
Oleg Shpak
Oleg Shpak
00:36 29 May 20
I received chair that from any point of view looked new. Fabric color was nice, and add-on options were great. I expected covid-related delays but chair arrived very quickly. Videos helped with trouble-free assembly. What a great business!
Jenny Honeycutt
Jenny Honeycutt
15:51 28 May 20
I bought a remanufactured Steelcase Leap V2 from Crandall Office. It looks basically new. I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process. Highly recommend if you don't want to spend the $$$ on a brand new Steelcase.
Kelly Quach
Kelly Quach
16:22 27 May 20
Very happy with my purchase and their customer service team were excellent as well. They were quick to resolve my problem.
Brian Bello
Brian Bello
22:11 26 May 20
10/10 customer service from the very Dave Crandall. Great experience.
Rob Kimball
Rob Kimball
19:40 26 May 20
Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. Chair was packed extremely carefully, and came with clear and simple instructions for assembly. Quality is excellent - like new!
Tom Gross
Tom Gross
13:38 26 May 20
Ordered my chair online and it shipped pretty quickly. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. I received a response to my email the next day. Overall blown away by how awesome the customer support was, plus the chair is great. Would definitely recommend!
Joseph Cosmides
Joseph Cosmides
23:11 25 May 20
Cosmo Spada
Cosmo Spada
21:04 25 May 20
Ordering my refurbished Leap v2 chair was a breeze. It arrived in 2 weeks and setup took a mere 10 min. I'm very satisfied with my purchase and my posture says thank you!
Charles Stafford
Charles Stafford
23:44 24 May 20
Arturo Torres
Arturo Torres
03:25 24 May 20
I ordered a leap v2 last month right after I began working from home. Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). Maybe I'm too picky.
Libby Perl
Libby Perl
16:22 23 May 20
After experiencing some back trouble working from home, I decided to order the same chair we have at the office. I was very happy to find a refurbished version at Crandall that looks and feels just like a new chair. And customer service is excellent. Crandall was very responsive when issues arose -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). Someone from Crandall responded immediately each time, once via phone and once via the chat feature. Oh, and the chair arrived extremely quickly, within about three days.
Anita and Jim Dyches
Anita and Jim Dyches
14:54 23 May 20
Wow. Totally impressed by these guys. Got a Leap2 and it looks brand new. Chair arrived in 3 days. Recommend the extra padding upgrade in the seat. It makes a difference. I also got the roller blade casters for a little extra height. They are silent on my tile floor. Best of all these guyseven follow up and make sure you are totally happy with your purchase. When was the last time a vendor did that? Highly recommend.
P Berg
P Berg
13:31 23 May 20
Exactly as promised. Ordered a re-manufactured Steelcase Leap v2.0. It arrived in great condition in under a week. The installation video was very helpful. A great addition to the home office.
Adam Kesselring
Adam Kesselring
19:23 22 May 20
Every review here has pretty much stated why this is a great chair and company to buy from, but here are my thoughts. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. When I was looking into upgrades, the two most common chairs I came across were Herman Miller and Steelcase. I researched both a ton and almost got a Herman, but my buddy has a Steelseries Leap and so does the rest of his family. After talking with him, I decided it would be best to go with Leap V2. I was not really wanting to spend $1,000 on a chair, even though everyone who uses one says they're worth it, so I started looking to see if I could get a used one for cheaper. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. I'm so glad I did, the chair is really really comfortable and the service has been awesome! When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. It's easy to put together, and in great condition. About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. This is by far the most comfortable I've ever been in a chair. I was having an issue with my chair riding a bit low, so I sent an email to Crandall just asking if that was normal. Instead of just a response, I got new wheels sent to me to help raise it off the ground. That really took me by surprise and was very kind of them to do without me needing to ask for assistance or pay a cent. The fact that this has a 12 year warranty is also a plus, now I don't need to worry if something happens to my chair :) I actually recommended them to a coworker because he was sitting in a wooden chair at home. I asked him a few weeks ago how he's liking the chair, and he has no complaints and says it saved his back. I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :)
Stephen Birtman
Stephen Birtman
12:43 22 May 20
I started looking for a new chair. I did some research and I found that are-manufactured chair was an option. The incredible website videos explained and demonstrated the process. I used the website chat function and thought some one in Burma would respond. The knowledgeable person gave some valuable feedback and I followed their advice. The chair arrived and I wished I bought this chair 6 months ago. Overall a great experience
Billy Jorgensen
Billy Jorgensen
21:34 21 May 20
Jim W.
Jim W.
00:25 21 May 20
I needed an ergonomic desk chair, but didn't want to spend a thousand dollars. I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. My Steelcase Leap v2 looks brand new. No scuffs, scratches or other wear. The shipping packaging was first class.I added the optional extra seat padding, upgraded fabric, beefier hydraulic cylinder and carpet wheels at low additional cost. Even so, I was still at half the price of a new chair. Communication with David was excellent. They're now on my "go to" list. I highly recommended Crandall for your next work chair!
Jonathan Woytek
Jonathan Woytek
18:19 20 May 20
With the home office getting a lot more use, my prior seating arrangement (an old fixed desk chair) was sub-par for everyday use. I had been looking at Steelcase chairs, but couldn't justify the price. Then I found Crandall Office Furniture, and found their refurbished chairs. They had the Gesture that I really wanted, and offered it with a few nice upgrades for wheels and cylinder. I ordered one and then waited. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. Assembly was not documented but pretty simple. After just a few hours in the new chair, my back and knees were far happier!Then I let my wife use the chair for a day. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. So a second order was placed, which shipped out much faster. The second one arrived with assembly instructions, so that bit of process must have been fixed in the intervening week or two between orders.Both chairs are refurbished, but arrived in excellent shape. Assembly was easy (and, even though there is a document now to help, it is quite possible to figure it out just by looking at the components). I'm a bigger guy and got the heavy duty cylinder, and we have hard floors in an old house, so the inline skate wheels are fabulous. If I could do anything differently, I wish that they offered a dark blue fabric choice, but black is great and works just fine. Customer service was prompt and helpful. The online ordering process was easy. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. Thanks, Crandall!
Perry Wolf
Perry Wolf
00:37 19 May 20
Bought a reman Leap 2 and it was pretty perfect. Came quickly, easy to assemble, looks great. Came the same day my company told me I’d be permanently working from home, so it’s going to get lots of use.
Daniel Hrivnak
Daniel Hrivnak
18:53 18 May 20
The staff at Crandall Office is super helpful and responsive. My chair showed up in great condition and I'd buy again!
Drake Reinert
Drake Reinert
18:23 18 May 20
Cera Fisher
Cera Fisher
15:28 14 May 20
I'm so extremely happy with the office chair I got. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. Thanks guys!
Brendan Cusker
Brendan Cusker
00:23 14 May 20
Ordered parts for my Steelcase chair - shipped super fast and worked perfectly.
Matthew Murphy
Matthew Murphy
00:29 13 May 20
I purchased a refurbished Steelcase Leap chair that came quickly and in excellent condition that was quick and easy to set up. I highly recommend Crandall.
Jeong Hoon Ko
Jeong Hoon Ko
23:59 12 May 20
This was my first time purchasing a high-end office chair, and thoroughly enjoyed both the product (refurbished but just like new) and the customer service. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. Their Steelcase chairs come with 12 year warranty, and from interacting with them I'm sure the warranty will be well honored. Highly recommend buying from them.
Roger Parker
Roger Parker
21:17 12 May 20
Everything is working great now and Mike was super helpful, helping me order the correct parts at a lower price. Chairs are as good as new.
casey coleman
casey coleman
20:52 12 May 20
Great price for a steelcase chair and it arrived in good condition
Chuck C
Chuck C
20:29 12 May 20
If you want to deal with people who stand by their claims and customer service and quality, Crandall Office Furniture is the absolute BEST!! You will not be disappointed!!
Arlene Paul
Arlene Paul
20:23 12 May 20
Love Love Love my Leap V1 chair. I had one like it years ago when I worked at Ford in Dearborn. Have not had a chair this comfortable since. Price was amazing. It wasn't much more than a less functional chair from Wayfair or those other side. Chair came within 3 days. I picked the color I wanted. Came with directions and a video but they weren't really necessary. Very easy to assemble. Looks and feels like a brand new chair. My questions were answered before I placed the order. A good chair is a necessity for a home office especially now that we are all Zooming because of Covid 19. I highly recommend Crandall and the Leap chair.
Sean Ochoa
Sean Ochoa
20:14 12 May 20
I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. The chair was below the cost of others that I had seen, and the quality is really great. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. The chair still shipped on time and was in pristine condition. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future.
Hollis Bright
Hollis Bright
17:21 12 May 20
I spend hours at my desk and the steelcase gesture chair from Crandall's was a great purchase -- very well-made, mega adjustable, comfortable, and supports my back and neck. I particularly recommend purchasing from Crandall Office Furniture. They are personable, professional, and mindful of the environment. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order.
sanjeev tankha
sanjeev tankha
04:07 12 May 20
The chair I ordered is in excellent condition - on time excellent service. Very happy with the quality and condition of the refurbished chair.
Jimmy Le
Jimmy Le
00:44 12 May 20
I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. I'd highly recommend buying your next chair from Crandall. The quality and fit of the chair is great and I'm glad I got it.
Christopher Puello
Christopher Puello
21:54 11 May 20
Alex Sukhodolsky
Alex Sukhodolsky
20:40 11 May 20
I bought a Steelcase chair from Crandall a few weeks back and all I can say is "wow." It came in brand new condition. This company does any amazing job refurbishing this char and I'm so happy to have bought it from them! Thank you for the great product and the savings!
Liviu Romascanu
Liviu Romascanu
20:33 11 May 20
Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. my first stop to check options.
Adrian Pope
Adrian Pope
20:31 11 May 20
With Crandall you'll get good value and excellent customer service.
Nathan Fulton
Nathan Fulton
21:11 10 May 20
Great customer service! I had an issue with a chair part I ordered and they immediately made it right. Would happily do business with them again.
Donny Erwin
Donny Erwin
10:12 09 May 20
Luke Leslie
Luke Leslie
19:32 08 May 20
Ordered a Leap V2 from Crandall. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. I was a bit disappointed and planning to just return it to them and go elsewhere, but the very next morning David got back to me and offered to personally choose and send out another chair that same day with a return shipping label for the old chair. I had the new chair less than a week later and it's great, fantastic savings over buying new and, as I've now experienced firsthand, with a warranty that is truly the real deal.
Patrick Burke
Patrick Burke
19:30 08 May 20
Great Steelcase chair at an affordable price. Excellent service.
nelamvr6
nelamvr6
23:22 07 May 20
Amazing shopping experience! Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. He made the mods to my order and everything was totally seamless. The chair arrived just a few days later in perfect condition, and assembly was simple thanks to the instructions that came in the box. Highly recommended!
Elizabeth Olsson
Elizabeth Olsson
15:33 07 May 20
Work from home used to be once a week, but now that it's 100%, I needed to upgrade my chair. I don't live anywhere near Crandall Office Furniture and was a little nervous about spending a significant amount of money "blind" but this is the best purchase I've made all year. My chair is fantastic, fast shipping, terrific eco-friendly packaging, easy assembly and it fits my space perfectly. Top notch organization living their values. Thank you Crandall!
Ramzan Ally
Ramzan Ally
13:37 07 May 20
After quite a bit of research it came down to the Steelchase Gesture and the Herman Miller Aeron. However I was not willing to spend $1100 at this time. I came across Crandall and saw the Gesture for a reasonable price (and free shipping) and more importantly a 12 year warranty. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. You could never tell that this was a used chair. Ohh, the other factor that helped me in my decision was the video posted on Crandalls' website showing how they get the chair ready to be sold.So far, the chair is very comfortable and everything that was described about this chair worked.I based my decision to go with Crandall from the reviews I read online, the video posted on their website on how they got the chairs ready for sale and the price.I'm happy so far, but it's only been about a week since I received it.
Robert Heyser
Robert Heyser
04:09 07 May 20
The chair was in perfect shape, and David offered quick responses to my questions. I'll definitely do business with them again!
Jason Capeles
Jason Capeles
19:00 06 May 20
Amazing customer service. The online chat was instantly fast, and helped me out. Initially I wanted the roller blade casters and they weren't showing up on the page as "in stock" and while chatting with the rep I mentioned that and he actually has just gotten a new order and re-freshed the page so I was able to get what I wanted just like that. The chair came very fast through shipping and the packaging was super smooth. 10/10 for sure.
Todd P
Todd P
00:27 06 May 20
Can’t say enough great things about my experience with Crandall Furniture. The chair arrived in nearly new condition. Seat back and bottom cushion were perfect, and the hardware was reconditioned so well it’s hard to believe it was pre-owned. Easy to assemble , great communication, and the website did so much to explain the reconditioning process. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. Thank you so much!!!
Ryan Schiro
Ryan Schiro
00:14 06 May 20
I ordered a re-manufactured office chair from Crandall. It showed up quick with great instructions and the packaging was good.
Rob G
Rob G
21:38 05 May 20
So glad I found this site. Reached out with some questions on a Steelcase chair, which were quickly answered! I ordered the chair, and it came within the week! It was easy to put together. Great chair!
Kari Elassal
Kari Elassal
21:21 05 May 20
Mike Luna
Mike Luna
21:07 05 May 20
Ordered and within 2 weeks, I was sitting in my remanufactured chair. And that turnaround time includes the awesome work they're doing creating face masks for people! Wouldn't hesitate to buy another chair from them in the future! Highly recommended!
Matt Bristow
Matt Bristow
20:58 05 May 20
Steelcase leap v2 looks brand new. Feels great! I only wish the arms were more padded. I bought some padded covers from Amazon to see if that helps. I use this mostly for pc gaming.
Joseph Nguyen
Joseph Nguyen
20:57 05 May 20
Received the chair with very minimal scuffs here and there. But it was expected since it is remanufactured. The shipping was fast and the chair was well protected. I am extremely happy with my purchase and their online videos is really helpful in case of needing to assemble/disassembly in case of skipping an instruction (like I did). Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware.
Kris Althouse
Kris Althouse
18:47 05 May 20
Great products and Great service!
Ray W
Ray W
12:32 02 May 20
Excellent quality chair. Quick delivery. Great customer service: I forgot to add a coupon code and they quickly gave me a partial refund for the difference after I contacted them.
Bonsai Garden
Bonsai Garden
13:00 01 May 20
5 stars plus. Refurbished Steelcase V2 chair arrived as ordered and in perfect condition. Chair looks and functions as new. Amazingly comfortable. Was a joy doing business with this company.
Joan Nairn
Joan Nairn
12:10 01 May 20
I needed a good chair for full time telework and after doing research found that Steelcase was one of the top rated. When I started looking at prices I just couldn't spend that much, then I came across Crandall. I was skeptical but only read great reviews, I went ahead with my purchase. Shipping was fast, the chair came well packed and looked brand new. The directions were pretty clear and they even provided a youtube video with step by step instructions to assist. I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. I would highly recommend this company and the products.
Sam Packard
Sam Packard
03:41 01 May 20
Purchased a Leap v2 for my home office. Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. Since I have a Leap v2 at work, I wanted to find one that was resonable and like new. That is exactly what I found at Crandall Office Furniture. Easy ordering, fast shipping, and excellent customer service.
Sefidicus
Sefidicus
13:57 30 Apr 20
Steelcase Leap V2 purchased from Crandall Office Furniture was a great purchase which was the best price I could find from a reputable vendor. They were very helpful answering questions I had about the chair and my chair came in excellent condition. Crandall Office Furniture knows how to do business and makes sure their customers are taken care of.
Jason Hamrick
Jason Hamrick
11:55 30 Apr 20
I recently ordered a refurbished Steelcase from the website after learning about Crandall online. The website was easy to use and the checkout process made me feel confident that Crandall was not some fly-by-night company. The chair arrived within a week or so. It included easy-to-follow reassembly instructions, and links to online videos where they reassembled the chair. I followed along and was sitting pretty in no time.This is a company you can trust.
Eric Ashley
Eric Ashley
02:53 30 Apr 20
Bought a remanufactured Steelcase Leap V2 from them and have been very happy. There was a work from home sale going on which was perfect for me as my old chair wasn't cutting it anymore. Shipping was fast and the price was right, I would definitely recommend!
Brian Honick
Brian Honick
23:06 29 Apr 20
I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. The staff were very helpful in answering my questions. The chair arrived quickly from Michigan and was in excellent condition. It has been a great addition to my home office.
Maximilian Roos
Maximilian Roos
22:25 29 Apr 20
I ordered a refurbished Steelcase Gesture chair — it arrived promptly in as-new condition. Recommended!
Sam Lee
Sam Lee
21:16 29 Apr 20
The wrong gas cylinder was shipped with my order, but was quickly remedied with a refund. Great products and great customer service.
Jeff Ohlrich
Jeff Ohlrich
20:49 29 Apr 20
Trevor Mastria
Trevor Mastria
20:26 29 Apr 20
Ordering was simple while still having a lot of options for the chair. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. It was pretty much new out of the box. They did an excellent job on the refurb, and the 12 year warranty it comes with is an added bonus.
Spencer Johnson
Spencer Johnson
18:29 29 Apr 20
Gaines McMillan
Gaines McMillan
17:56 29 Apr 20
I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. Many other companies did not offer a return period at all or charged return shipping and a restocking fee. Reviews on these other companies stated that while the seller said chairs were gently used, refurbished, or open box, they were in terrible shape or used shoddy replacement parts.I chatted with David a few times and decided to order a chair. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. There were some minor marks, scuffs, etc. on the frame and base, but that is to be expected and was clearly stated on their website and by David. The fabric on the back and seat was brand new.I had a few small issues that Mike and David responded to in a few hours. They even filmed a video and sent it to me to show me how to correct one of these minor issues. I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns.Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. I do not think they will disappoint in any way. They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. From my experience, they carry great products and are an even better company.Thanks again David & Mike for your help!
Mohsen Coretti
Mohsen Coretti
22:31 28 Apr 20
Bought a remanufacturer Leap v2. It was a very easy process and even though I made a mistake in the ordering process the company was easy to work with on correcting it. Assembly and shipping was quicker than estimated even though we're in the midst of the COVID19 outbreak that's affecting timelines at so many business.The product lives up the billing, it's in excellent shape to the point that it would be difficult to tell that any parts had a previous life before the remanufacturing. Will definitely buy from this company again.
Adam Whitmore
Adam Whitmore
21:50 28 Apr 20
I bought one of their remanufactured Steelcase Gesture chairs. It was very easy to assemble. The chair is very comfortable.Crandall Office Furniture was very helpful and responsive to my questions.
M Adler
M Adler
21:49 28 Apr 20
Refurbished office chair appears new and very professional packing. Takes away concern of purchasing used. Would do business with again. Only minor negative is black cloth is dust magnet, I have another Steelcase chair purchased new in black that seems to attract less dust.
David Mason
David Mason
21:11 28 Apr 20
I had an Aeron chair at work for over 25 years. When I retired, I really missed the comfort. I looked around for reasonably priced Aeron chairs. I found several vendors and went with a different company. After missing the shipping promise by 2 weeks, I cancelled the order and I went to Crandall Office furniture. The customer service was excellent and I purchased a chair with upgrades. They delivered ahead of their promised date- pretty impressive considering they were diverting company resources to make masks for the Covid-19 crisis. I could not be happier. The customer service is fantastic and the product is a great value. Highly recommended!!
T Mill
T Mill
21:03 28 Apr 20
They answered my questions over both chat and email in a timely manner. I'm happy with my purchase and the service they provided.
Adam Collier
Adam Collier
20:40 28 Apr 20
Due to working from home during the pandemic, I desperately needed an office chair upgrade. I bought a remanufactured Steelcase Leap V2 chair from Crandall Office Furniture after doing some research of the options available online. I wanted a nice chair that I could sit in comfortably all day, but not to pay upwards of $1000. This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. They also shipped this to me very quickly which I really appreciated. Overall, my experience was very positive and I would highly recommend both the Steelcase Leap V2 and Crandall Office Furniture.
Luis Javier Gómez
Luis Javier Gómez
20:13 28 Apr 20
Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. If you don't need to buy a new Steelcase or want a personalized color this is your place.
Rachel K
Rachel K
01:20 28 Apr 20
Wendy Fields
Wendy Fields
22:17 27 Apr 20
I Called to get a pneumatic part for my steel case chair I bought from someone else. They were so helpful, helping me find a new part. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. They provided videos support in the pricing was great thank you. I would absolutely order anything including a new chair for this company because they were really helpful.
Tim Wilson
Tim Wilson
21:05 27 Apr 20
Like a lot of people who found themselves working at home for more than an hour or two at a time, I very quickly discovered in March that my home office chair was woefully inadequate. I'd also learned the hard way that I needed a REAL chair. I've always been a fan of the Steelcase Leap, but couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. CrandallOffice.com was a revelation! Remanufactured Leap v. 2 chairs, with a stunning array of fabric choices. (I really hate boring colors, and I just won't buy black furniture at all.) I was really floored by how beautiful the choices are -- and while I admit that I'd looked at other official remanufacturers, including ones with only sad choices for fabric, none would even consider shipping to me. David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. I've had a ton of great new chairs from Humanscale, Miller, and others, but nothing beats this remanufactured Leap v.2 from Crandall, and I still can't imagine how he got it here so fast. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. LOL) Painless to assemble with NO tools, too. Buying from Crandall has been a perfect experience in every way, and you better believe that they've got my business from now on. In fact, I'm about to place my order for a SECOND Leap v. 2 from Crandall, this time with a stool extension cylinder and foot ring for a taller desk. Don't hesitate for a SECOND to buy your Leap from Crandall, or anything else!
Eric Bosley
Eric Bosley
21:00 27 Apr 20
Easy to find and order what I wanted, good communication -- item was as described with good assembly instructions.
J. Ryan Santarini
J. Ryan Santarini
20:01 26 Apr 20
Absolutely stellar experience buying a single office chair (Leap 2). Shipped within the same week I ordered it. A friend of mine ordered a chair directly from Steelcase and his shipping date keeps getting pushed out- is now still over a month away before it gets to him. In the meantime, I could not be happier with my purchase. Great product, and even greater service. If you are looking for a decent chair because you recently started teleworking, this is the way to go!
Mike Kleppinger
Mike Kleppinger
19:47 26 Apr 20
I could not be more pleased with my purchase of a refurbished Steelcase Leap V2 chair from Crandall Office Furniture. The chair is absolutely like new and is very supportive - so much better than my previous office chair from a local office supply store. Thank you for your pre-sales support and excellent product at a very fair price. It's great doing business with you!
Greg Williams
Greg Williams
12:30 25 Apr 20
Very helpful staff,
Willie Joe Smith
Willie Joe Smith
02:52 24 Apr 20
Bought a refurbished Herman Miller Aeron from Crandall. It arrived yesterday in excellent condition. Although it is refurbished it looks and performs like it brand new. Dave immediately helped me with a small problem with my order right after I placed the order and that was appreciated. A good company and a good product.
C R
C R
02:15 24 Apr 20
The staff was very responsive and the chair (Steelcase leap v2) is great. Other than some wear on the handles, it looked new. The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. Once I was able to find an actual picture on officechairatwork.com it took only a second to ensure it was aligned correctly. The one negative I have is that the metal base of the seat was extremely dusty. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. Because of the way that section of the chair was put together, it was ridiculously hard to clean..but I tried my best to get into the nooks and crannies with qtips and cleaning wipes.
Taylor Stooke
Taylor Stooke
22:22 23 Apr 20
Henry Chao
Henry Chao
21:52 23 Apr 20
I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. I received the chair promptly and in great condition. Would definitely recommend ordering from Crandall Office Furniture! 👍
Hector Bejarano
Hector Bejarano
22:10 22 Apr 20
Patricia Bruce
Patricia Bruce
21:07 22 Apr 20
Product is excellent. Customer service is superb. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. Would highly recommend.
soomin seo
soomin seo
20:58 22 Apr 20
Like others, I was initially reluctant to buy a high end refurbished chair for personal use. But the chair that arrived was thoroughly cleaned and re-upholstered, with attention to detail. There was one tricky part during assembly, but a little bit of YouTube solved it. If you're trying to decide which company to buy ergonomic chair from, I'd recommend them in a heartbeat!
Nathan Meyers
Nathan Meyers
19:48 22 Apr 20
Jamie Ficken
Jamie Ficken
18:07 22 Apr 20
They were incredibly helpful during the purchasing process of my Steelcase Leap V2 and the chair arrived VERY fast. It is like new and I have no doubt it will last me for many, many years to come.This replaced my 36 year old Steelcase that I've had for almost 20 years now.Will buy from again and will be sending my employer your way.
Darby Howell
Darby Howell
00:06 21 Apr 20
It looks and functions like a new chair. To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). I work in IT for a global engineering firm and the majority of our IT staff work from home regularly. With the recent events requiring our engineers, designers, project managers, etc. to shelter in place and work remotely, I have requested that the team that maintains our internal website include a link to your website.
Alejandro Alvarado
Alejandro Alvarado
22:22 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the shipping box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. Great company, highly recommend.
Chuck Roberts
Chuck Roberts
21:35 20 Apr 20
My order arrived in good shape. Everything works well. Thanks!!!
Jessie Tang
Jessie Tang
03:42 20 Apr 20
10/10 Absolutely love my new-to-me Steelcase Gesture chair! I have this chair in my office and decided to purchase one for home, but was looking for ways to save and buy used. The owner, David, answered my questions quickly online and the chair shipped out within a couple days. It was in pretty much new condition aside from some scratches on the metal post by my feet (hardly noticeable anyway), as Crandalls fully cleans and reupholsters the chair. The chair is fully adjustable and ergonomic like it’s supposed to be. Would definitely recommend!
Erik Hansen
Erik Hansen
21:29 17 Apr 20
Purchased a steelcase leap v2 from them online. Came looking pretty much brand new, and is extremely comfortable and adjustable to fit my 6'7" frame. David Crandall answered all of my questions within minutes, I would highly recommend them for the best re-manufactured chairs
Julie Edstrom
Julie Edstrom
21:34 16 Apr 20
I ordered a refurbished Herman Miller Aeron chair for my home office. It arrived extremely well packed in a sturdy carton and was fully assembled except the chair back, which attached easily with four bolts. Even a power driver bit was included that matched the bolts. Chair is in like new condition and exactly as described. Shipping and tracking info was detailed and accurate. Very happy with my purchase. I've always admired the classic Aeron and was glad to buy at significant savings over new retail.
Daniel Gowan
Daniel Gowan
11:00 16 Apr 20
Great chair and outstanding service. Ordering was simple and they were easily accessible to answer my questions prior to ordering. Delivery time also outstanding.
Brandon Tarney
Brandon Tarney
02:30 16 Apr 20
Hi - I'm not the type to leave reviews (I've probably left a handful on amazon despite 100's of purchases) but I simply must support the business of Crandall Office Furniture.The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. In fact, I really could not tell if anything had been used. Unfortunately, the chair didn't fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. After briefly trying to make anything right, they accepted the return and all of my money was returned.It's hard to find a small business with policies this good, never mind such a good product. Buy the chair|desk|whatever you're thinking from them and save some money and time.
Adam Tyner
Adam Tyner
02:04 16 Apr 20
Came on time and in excellent condition. Completely indistinguishable from a new chair!
Doug Rivord
Doug Rivord
23:41 15 Apr 20
Purchased the re-manufactured Steelcase Gesture chair with the standard 65mm casters. I have had the chair only a few days, but so far I really enjoy it. I love the multiple arm rest positions. These fit me perfectly. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. Plus I have been using Steelcase chair at work and love it. Also this company is hands down much better than the previous company from which I tried to order a chair. Crandall was quick and upfront about their potential shipping delays. I still received my chair in less than a week!! My only complaint would be...... could you ship the base with the casters already installed? or give this as an option? I found the casters to be quite a pain in the backside to install. Much harder than I thought it they would be. However, I consider this a minor complaint. Overall very satisfied with the service from Crandall and the product I ordered.
Mitchell Baker
Mitchell Baker
22:26 15 Apr 20
Absolutely Awesome. Chair looks great, was a great value, and is super comfortable. Needed a new part and they shipped it next day no questions asked. Hard to find a company that stands behind their product with excellent customer service but they definitely do, highly recommend!
H. L.
H. L.
20:32 15 Apr 20
David went beyond what I was expecting for customer service. Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). But David helped me get the chair (Leap v2) quicker than I was expecting it. The company is also helping their local community by offering masks, which is a big plus in my books. More companies should implement corporate social responsibility. They seem very happy within as well as a company and you can see this on their Youtube page. I researched so many places to get my Leap V2 and Crandall Office Furniture beat any competitors out there. They might be more expensive but not by much. This is because they take very good care of the chairs by inspecting and steaming before they send out the product. THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. Definitely a WIN situation for customers here only. Buy with confidence with Crandall Office Furniture.
Matt Bradshaw
Matt Bradshaw
20:10 15 Apr 20
I ordered a new set of armrest pads for my Steelcase chair. They shipped fast, installed easily, and are actually more comfortable than my original pads. Great service!
Brenda AW
Brenda AW
20:09 15 Apr 20
Great price for top quality office chairs. Received 1 week after ordering. Very happy with our Steelcase Amia chair.
Alexia Sites
Alexia Sites
17:09 15 Apr 20
refurbished in excellent condition. It's nice to purchase this kind of item from a trustworthy source.
Nicholas Nooney
Nicholas Nooney
04:27 15 Apr 20
I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. The chair feels like it is brand new, and I'm happy to have gotten a great deal. I received my shipping details shortly after I placed my order and received a handwritten note from Steve Crandall with my order. I absolutely would recommend Crandall Office Furniture to anyone who wishes to purchase a high-quality office chair but not pay full price.
Cory Hoover
Cory Hoover
04:22 15 Apr 20
My chair arrived on time and in great condition. Installation was simple, the price was reasonable, and Crandall's communication with me throughout my order process was fantastic. Highly recommended!
Angela W
Angela W
00:18 15 Apr 20
CJ
CJ
20:01 14 Apr 20
I wish I knew about Crandall Office Furniture before! I would have ordered a Steelecase Leap v2 chair long ago.I found out on March 30 that I would be working from home until at least April 30. I wasn't sure my back and hips were going to support another month of work from home without a good chair. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. Refurbished chairs for half the price!The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new.I unpacked it in my living room and carried the pieces downstairs to my basement office. It was easy to put together (casters, back, and seat). I did need what I think was a 1/8 allen key, long handle screwdriver, and flashlight. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. Word to the wise: Before you put your seat on, raise the chair up with the lever and then GENTLY sit down on the chair. If it sinks, you will need to adjust (loosen) the gas cylinder with the allen key. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture!
Brian Moeller
Brian Moeller
17:13 14 Apr 20
I was looking for a good work-from-home office chair. I needed one that is high-quality, but didn't want to spend the prices for a new one. I found Crandall, shopped their site, and thought I'd give it a try. I picked a chair, and ordered it. It was here quicker than I expected. It was exactly what I ordered, and more importantly, exactly what I needed to be productive while working from home. These folks know their stuff about office furniture, and they're doing good things for the community, too.
Chris Sohl
Chris Sohl
19:14 13 Apr 20
Great customer service from a small, family owned and run company. Highly recommend!
Billy Calderwood
Billy Calderwood
15:39 12 Apr 20
Bought replacement gas cylinder for one of my Steelcase Think chairs. Perfect fit and works as good as original. Would buy another. PS: You will need a pipe wrench to get the old one off.
Mark Recio
Mark Recio
21:00 11 Apr 20
Great customer service, even in the face of WFH2020!
David Zoch
David Zoch
20:40 08 Apr 20
Great experience. No snags, just high quality service from start to finish.
Brent Kerby
Brent Kerby
18:37 06 Apr 20
I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. I did a lot of researching prior to purchasing from Crandall. But they seemed to have the most comprehensive processor for remanufacturing chairs, along with excellent reviews. I was very nervous to purchase a remanufactured chair as I'm very OCD and was worried there would be many scratches and scuffs on the chair frame. When I removed and put together my chair (~10mins max) I was super happy with the quality of the chair. I could barely find any scuffs or scratches on the chair at all. It really does look brand new. If you are in the market for a chair..definitely consider one from Crandall. I will be purchasing another for my wife.
scott mueller
scott mueller
18:09 06 Apr 20
Our V2 arrived within 5 business days and it looks brand new. Customer service is spot on. I had a question and Steve Crandall returned my call promptly. If I ever need another office chair Crandall will be my first choice.
Kathleen Steimle-Hermes
Kathleen Steimle-Hermes
17:52 06 Apr 20
Fast shipment. Numerous posts to let me know chair was on its way. Minimal assembly by my husband. It's just like sitting at work in the same chair! Very, very happy with purchase.
Christopher Bral
Christopher Bral
09:50 04 Apr 20
Kurt Campbell
Kurt Campbell
13:57 03 Apr 20
I found them through their partnership with BTOD. Go watch the video on refurbishing Steelcase chairs. So many options! Really impressed with their operation. Thanks!
Matt Giuliani
Matt Giuliani
12:40 03 Apr 20
I had a great experience with my order from Crandall. I chose to go with a remanufactured Steelcase Leap V2 and couldn't be happier - it was on my porch in two days, and is like a brand new chair.
Jim Albert
Jim Albert
17:22 01 Apr 20
Great products! Great customer service! My chair was received within a couple days (even with an ordering error on my part) and looks brand new. I will buy from Crandall again!
Alex Henry
Alex Henry
06:49 31 Mar 20
I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. The chair is in great condition, I would not have known it wasn't brand new. With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top of the great product, customer service has been fantastic. I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs!
Cade Anderson
Cade Anderson
23:11 29 Mar 20
Helpful and friendly service and quality re-manufacturing.
Pranav Vaish
Pranav Vaish
15:25 28 Mar 20
Chris Polisetty
Chris Polisetty
14:40 27 Mar 20
David Crandall is a great help when purchasing the chair. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last.
D.J.
D.J.
13:20 27 Mar 20
Super responsive; took care of my custom request, and when my order arrived it was extremely well-packaged and just as they promised it would be. Very professional and they do what they say they are going to do!
Alan Scherger
Alan Scherger
00:23 27 Mar 20
Like you I was skeptical about buying a remanufactured chair, online.I ordered and received my chair in 3 days, spent less than 1/2 of what I would have on a new one, and I couldn't tell you anything that's different between this chair and a new one. 10/10 would buy again, but I won't have to, for maybe 12? years? nuts.
Kyle Dorsey
Kyle Dorsey
20:43 26 Mar 20
Like many people, I found that my home office chair was inadequate for working at home during quarantine. I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. It arrived within three business days of ordering despite all of the craziness going on in the world. It is indistinguishable from a new item.
Gehard Schect
Gehard Schect
19:12 24 Mar 20
Most excellent customer service !! These guys went out of their way to come up with a hard to find part I needed. Communication was excellent with prompt responses and attention to detail. You can't go wrong when dealing with them, highly recommended!
Kayla Hanson
Kayla Hanson
00:53 24 Mar 20
Outstanding customer service- extremely fast response times to inquiries, and helped me resolve my issue (not their fault- I needed to get a taller gas cylinder for my table height) super quick.A+ highly recommend.
Jared Fleming
Jared Fleming
20:29 23 Mar 20
Amazing service! David replies instantly to any questions over chat or email (probably phone too but I didn’t ever call). Chair came in great shape. Well worth the price.
SK
SK
16:45 21 Mar 20
Great service. Chair looks almost like new. Happy with it so far (1 week)
Jeff Robinson
Jeff Robinson
13:01 17 Mar 20
Wasn't sure about a refurbished chair, but the chairs are fantastic!
Bill Rosatti
Bill Rosatti
19:39 16 Mar 20
Exceptional personal service, feedback ad follow up after sale! My V2 Leap Steelcase chair is outstanding.
Robert Menapace
Robert Menapace
03:21 16 Mar 20
I couldn't be happier with the experience I had with Crandall Office Furniture concerning both the product I received as well as the service. David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. Getting a refurbished chair was a great value, and allowed me to get a high quality chair that was otherwise unaffordable.
Jane
Jane
13:48 10 Mar 20
Katy Eichhorn
Katy Eichhorn
16:28 05 Mar 20
Our office ordered several chairs from Crandall and they arrived in excellent condition and were easy to assemble. I have personally been using one of these chairs for over a week and it's very comfortable!
Alex L
Alex L
20:15 04 Mar 20
Never been to the location but their support and online process is top notch. If you are on the fence about getting a new chair vs a used, Crandall is the way to go no doubt. This team rocks!
Paul Parobek
Paul Parobek
21:26 03 Mar 20
The staff is very helpful and their customer service goes way beyond what is expected.
M Poulos
M Poulos
05:12 29 Feb 20
I worked with David on a custom designed Leap V2. Love the price and final product. I recommend calling them direct when you are ready to purchase. Chair feels and operates like new. I purchased the heavy duty gas cylinder and 75mm hard surface wheels. It puts my old office-max unit to shame.
Whitson Bryan
Whitson Bryan
22:39 17 Feb 20
Joshua Bernstein
Joshua Bernstein
12:15 13 Feb 20
David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. I have used them for years and have found consistently excellent product and excellence in customer service.
jack johnson
jack johnson
20:32 12 Feb 20
Absolutely the best service and Customer Care! Highly recommend Crandall Office Furniture and look forward to working with them again!
Richard Tessi
Richard Tessi
16:59 06 Feb 20
I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. I actually was talking to David, the owner and he entertained my countless questions to the point where I knew exactly what chair I wanted and why. The chair shipped quickly and arrived fast than I expected. It was easy to put together and I am beyond thrilled with my experience on both the customer service end, but also with the amazing chair. Top notch all around, will definitely purchase again as my company grows. Thanks!
Don Knudsen
Don Knudsen
16:44 06 Feb 20
I didn't actually order from them (we ended up not needing the part), but their customer service is top notch and if we do need parts we will be ordering from them.
robo rules
robo rules
02:44 05 Feb 20
I talked with the owner before buying a rebuilt steelcase leap v2. He was very open and honest about their process. The chair came in excellent renewed condition as promised.Would recommend, would buy again.
Michael Horodyski
Michael Horodyski
00:19 02 Feb 20
The replacement cylinder dropped in and worked perfectly.
Mark Buckner
Mark Buckner
20:25 30 Jan 20
Good aftermarket gas cylinders for our Steelcase office chairs at a competitive price. Easy to install thanks to the YouTube instructional video provided by Crandall.
Sarah Zacher
Sarah Zacher
19:40 29 Jan 20
Crandall was very helpful in returning and exchanging a chair that didn't work for me. Highly recommend.
Brittany VanderWall
Brittany VanderWall
18:50 29 Jan 20
Order arrived quickly and the product was as described. Chair is very comfortable and clean.
RickG Gibb
RickG Gibb
14:49 28 Jan 20
The gas cylinder on my 12 year old Think chair failed in April 2019. Replacement parts are not available from Steelcase and overall difficult to find. I purchased a replacement from Crandall. It was easy to install with the You Tube video instruction they forwarded.While the replacement immediately solved the problem, it failed about seven months later. Hopefully just a fluke. Once I notified them of the failure, Crandall shipped out a warranty replacement at their expense. That's the way it should work.
Greg Stearns
Greg Stearns
01:41 28 Jan 20
Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. Very prompt and shipping was included.Great service!
Keith Pearce
Keith Pearce
14:23 26 Jan 20
Joseph Brokenbourgh
Joseph Brokenbourgh
19:23 23 Jan 20
Great people, fast and friendly service, fast shipping!
Sean Griffin
Sean Griffin
18:53 23 Jan 20
Amazing customer service and replacement parts!
John David
John David
21:54 13 Jan 20
They reupholstered a Leap Chair I had. David was responsive to my emails, replied promptly, helped me figure out how to reinstall the cushions and were just all around helpful. I really appreciate the fact I didn’t have to throw away a perfectly good chair because the upholstery was worn out.
Daryl Surat
Daryl Surat
17:41 13 Jan 20
Very responsive to all questions sent ("we reply immediately" is not an exaggeration, even when I was submitting questions during holiday hours!), and answers were detailed, thorough, and accurate. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. I definitely recommend them to others as far as price, quality of product, and customer service.
Gerald Hopkins
Gerald Hopkins
21:13 16 Dec 19
I was very pleased with the email response to and really fast shipping of a new gas cylinder for my Steelcase office chair. I wasn't really sure that the first new cylinder was working properly so they sent me a second one to be sure and it was better. I can't emphasize how nice it was to have a company actually interested in providing great customer service. I would recommend this company to anyone without hesitation.
Kyle K
Kyle K
17:37 14 Dec 19
Exemplary! Super fast shipping, great how-to video. Thank you for being great!
Lenny
Lenny
23:33 11 Dec 19
I’ve been researching used Herman Miller Aeron Chairs for quite a while for my home office. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great resource.
Tom Cruckshank
Tom Cruckshank
21:33 10 Dec 19
Good price on the part I needed and good customer service.
Dean Williamson
Dean Williamson
14:24 29 Nov 19
Excellent chair at an affordable price! Quick shipping and excellent customer care. Highly recommend!
Joe
Joe
04:31 20 Nov 19
Luckily, I happened to find Crandall Office Furniture while looking for replacement wheels for my SteelCase Leap Plus office chair. Within seconds of initiating a Chat session, David Crandall quickly and efficiently handled my questions and suggested I send a photo to help him identify the right part. Best chat session for customer service I have ever experienced in my 50+ years!
Mary Page
Mary Page
07:20 18 Nov 19
The new arm pads I ordered make my Herman Miller Ergon chair look like new again! So easy to replace the old ones!
Wayne Blackwell
Wayne Blackwell
22:21 14 Nov 19
Have purchased several items from Crandall Office Furniture for our business. They are fantastic to work with and the quality of the refurbs are tops!
Michael Fuentes
Michael Fuentes
19:48 12 Nov 19
I work with OFR (Office Furniture Resources) in Milwaukee, WI and Crandall has and is a great company to work along with. Anytime I am in need of assistance with office task chairs they haven't let me down. Steve and David Crandall are great to work with. Love the new website and color scheme. Recently they were my answer to converting a standard Aeron B to a drafting/stool task chair.
Zan Lamkin
Zan Lamkin
20:41 07 Nov 19
Great customer service and great workmanship on refurbished chairs
Shaun Howard
Shaun Howard
18:08 06 Nov 19
Outstanding working with David and the team at Crandall. I bought a Steelcase Leap from them in mid-2015 and brought it back in for a refresh in late 2019; in the interim I had broken a couple mounting points on the armrests and stained the seat fabric. Not only did they have it completely repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! Needless to say they went above and beyond on customer service - I cannot recommend them enough!
Yuanjiang Tao
Yuanjiang Tao
04:31 02 Nov 19
Perfect Chair, very nice experience!
John Saldutti
John Saldutti
12:26 29 Oct 19
Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. Their cost-effective vinyl looks and feels like leather.
Gabe Siegal
Gabe Siegal
15:05 16 Oct 19
Ordered a replacement gas cylinder for my aging Steelcase chair. David's helpful support, plus a well-made Youtube tutorial by them, helped me reinstall the new cylinder with no problems. Friendly and a good product.
Jerilyn
Jerilyn
18:09 11 Oct 19
Steve and David are both great to work with. They worked hard at getting me the perfect chair and I Love it!
Brad Vernon
Brad Vernon
02:28 04 Sep 19
I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. I contacted the company via email and very quickly received a response with instructions and a video explaining how to remove the seat and adjust the set screw. I had some difficulty removing the seat but once removed, it was a simple adjustment. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder.
Tom Edwards
Tom Edwards
15:06 29 Aug 19
Lindsay Crandall
Lindsay Crandall
15:17 18 Aug 19
High quality parts, great customer service and helpful training videos!
william cook
william cook
14:40 18 Aug 19
Gas cylinder worked perfectly! Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. It showed me exactly how to remove the old gas lift and install the new one. Also, I was impressed with the very fast shipping! Thanks! Bill
George Hill
George Hill
20:56 12 Aug 19
I was looking for a way to raise the height of my Steelcase Leap v2 chair and could not come up with a solution. I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. I ordered the cylinder on Thursday and had it on Monday. I watched a short video on their website and was able to replace the cylinder in less than 5 minutes. Great people, great service and quality products. Highly recommend.
Marnie Abramson
Marnie Abramson
15:10 08 Aug 19
We recovered all the file cabinet cushions that provided guest seating in our open floor plan/workstation office. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! The seating looks great and David was a pleasure to work with. I highly recommend them!
Shawn Chaffee
Shawn Chaffee
19:48 03 Jul 19
Awesome service parts worked great and videos are very helpfulNice Job
James Vanden Bosch
James Vanden Bosch
20:02 07 Nov 17
Great quality and excellent workmanship.
Trina Hegedus
Trina Hegedus
15:00 14 Aug 17
I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. I confirmed that 2 pm would be fine.Today is Monday. I emailed Dave on Friday asking him to confirm the appointment as we live 90 minutes from the business's location and received no response. I also received no response to an email sent this morning. It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. It was only then that Dave said "well today might not be the best day, I have a lunch meeting and we have trucks coming in this afternoon". It's worth noting again that this is the time Dave himself proposed.If this is the way this company conducts business, I would recommend staying as far away as possible.
Dee Compagner
Dee Compagner
21:21 11 Jan 17
Great service and great prices! We originally purchased a number of chairs from Crandall back in 2015 for a new office space that we had. They had a lot of options to choose from and were so helpful. Now a year in we realized our other chairs needed some repairs. For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. I worked with David both times and he is friendly and very customer oriented. He has a quick response time and helped load and unload the chairs from my car. They definitely will be getting our business again. Kudos to their team!
Mike Alkema
Mike Alkema
14:37 05 May 14
I purchased a used Steelcase office chair from Crandall. I got a great price and a fantastic product. I'm very happy.
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5.0
Based on 25 reviews
Crandall Office Furniture
Crandall Office Furniture
5.0
Gerard Kampf
Gerard Kampf
22:22 28 Oct 20
Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.
Lee Carlson
Lee Carlson
16:54 07 Aug 20
Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!
Paul Miller
Paul Miller
20:17 01 Aug 20
Good customer service, USA company, great product!
Joan Kohler
Joan Kohler
03:22 30 Jul 20
I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!
Ginny Bronesky Stuesser
Ginny Bronesky Stuesser
15:48 18 Jul 20
Honest people that take pride in their product and service.
Joe Ajzenman
Joe Ajzenman
12:45 04 Jun 20
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.
Rob Futrell
Rob Futrell
16:39 03 Jun 20
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Donna Olson Scott
Donna Olson Scott
16:56 18 May 20
Fast delivery, as promised, and chair is clean and in nearly brand new condition.
Darby Jones Howell
Darby Jones Howell
00:02 21 Apr 20
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
Alejandro Alvarado
21:50 20 Apr 20
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.
Will Green
Will Green
23:59 15 Apr 20