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Crandall Office FurnitureCrandall Office Furniture
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    Crandall Remanufactured Chairs

    High End Steelcase & Herman Miller Office Chairs with a Warranty - Proudly Remanufactured in Greenville, Michigan!

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    Grade A Gestures
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    with Headrest
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    Steelcase Authorized Returns Logo

    All Steelcase Authorized Factory Return Chairs were made new in 2020 or 2021, and returned to Steelcase within their 14 day return window. 

    Steelcase Authorized Factory Returns Learn More
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    WFH Bundles

    Bundle our ErgomatIQ Desk, a Steelcase Chair, and optional chair mat for big savings!

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    Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. Made in USA.

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    Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns!

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    Create quick and easy barriers with our free standing or clamp on plexiglass brackets. Made in USA.

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:
Google Rating
4.9
Based on 1202 reviews
Crandall Office Furniture, Inc.
Crandall Office Furniture, Inc.
4.9
Bob G. Allison
Bob G. Allison
1695731174
We were so pleased with our order for the replacement gas cylinder for our Steelcase office chair. Crandall Office Furniture was prompt in shipping, the delivery was great. But what wowed us was the follow-up attention they showed to ensure we received our order and everything was going good. It was not a robot e-mail, it was from real people who answered any and all my responses. These "northerners" surely showed us "southerners" with their "southern hospitality" how customer service should be. Would not hesitate to do business with them again!
Damon Gillombardo
Damon Gillombardo
1695665847
- Chair came before estimated delivery date. +2- Chair was in exact working quality as described and pictured. +2- Small sticky splotch on metal base, easily cleaned by alcohol wipe. -1- Installation was 15 minutes, and included was a single-sided, colored page with very simple instructions with supplementary pictures. +1- All parts that require hardware (like screws) came pre-installed. +1
Michael Holroyd
Michael Holroyd
1695652365
Fred Miller
Fred Miller
1695591170
Very helpful and efficient fromstart to finish!
Doug Probstfeld
Doug Probstfeld
1695586468
Hi David,The replacement mechanism clamshell cover set was perfect with much improved securement tabs but the chair is now screwed up. We couldn't get the base off using the rubber mallet shown in your video so we got two mallets and hit opposite legs simultaneously. Instead of separating the base from the gas cylinder, the cylinder separated at its top. I think it broke because the chair seems much worse off now.I'd like to consider sending this chair to you as trade-in for 2 large refurbished replacement Aeron chairs.I'd also like to know why you support Steelcase chairs. Are they as good?Doug
Michael Roetman
Michael Roetman
1695515393
Great service! Great product!
Tathus
Tathus
1695491229
I ordered a Steelcase Gesture from Crandall. The chair came very well packaged but was missing a trim piece. I contacted Crandall and they sent it out quickly. I ended up sending the chair back as it just was not for me. However that is not Crandall's fault. The return process was very easy however.
Joe Jogmen
Joe Jogmen
1695490089
jeff testolin
jeff testolin
1695408547
Sitting on top of the world! Amazing people. Like other stories here, my chair was an old office Steelcase that I got from a family member which was purchased in the 90s. I had to replace a few castors two years ago and Crandall helped me locate the chair info and confirm I was ordering the right part. Worked perfectly.Two years later the gas cylinder went bad on my chair and I was "low riding" in all my meetings. I finally decided to try a more advanced repair and again, someone at the office was available to help me get the right part. The included instructions had a QR code to the YouTube video and perfectly walked me through a simple process that saved me oodles of money by avoiding the purchase of a new chair, and keeping this workhorse office friend around for many more years to come. Riding high again! Thanks Crandall!
Martin Urberg
Martin Urberg
1695327814
I needed parts for a 40 year old desk chair. The people at Crandall responded to my email with advice on the right parts. I got them and they worked perfectly. Good customer service and good products.
brent awe
brent awe
1695317365
Fantastic to work with, excellent direction and advice and the products I purchased are as described or better! Would recommend to anyone in the market for anything they carry.
Kristen B
Kristen B
1695122773
Very happy with my purchase! Everything looks and feels brand new! Definitely would consider buying from here again. Great quality!
Big Boy El Jorge
Big Boy El Jorge
1694976525
Eric Engle
Eric Engle
1694876570
Ordered a new lift cylinder tube for my Herman Miller Aeron chair. Great price and shipping. The video tutorial helped immensely!
Brandon
Brandon
1694820369
I recently bought a used Steelcase chair that the lift cylinder didn’t work on, so I knew where I would be going for parts! I have used Crandall office furniture in the past for a set of arm pads for another Steelcase chair at my work, both of my experiences with this company have been absolutely top notch! Everything has been in great shape and worked/fit perfectly! Great job Crandall, keep it up!P.s. they have awesome videos for tear down and installation of parts as well, extremely helpful!
Hee Song
Hee Song
1694713753
It came with a PERFECT condition!! I really love the chair and it seems as comfortable as a bed. I no longer have neck and shoulder pain, which I think it was because of my previous chairs. And they arrived at the exact time that I needed. Thank you so much David and staffs from Crandall! They were super responsive and helpful :)
Riley Murray
Riley Murray
1694368459
I got a remanufactured Steelcase Leap v2 from Crandall. The savings were incredible and the quality of the chair is good-as-new. (I can't actually imagine a brand new chair being noticeably different.)My one piece of advice to potential customers is that you should pay with a credit card that has the same billing address as your shipping address. If the mailing and shipping addresses are different, then they'll put your order on hold until they reach you on the phone to confirm your order.
James Brooke
James Brooke
1694346109
replacement part for Aeron chair--good price, excellent S&H, very pleased.
Dan McGinnis
Dan McGinnis
1694283890
I got a really nice office chair for much less than if it were new and 100% would not have been able to tell it wasn't actually new. Great busniess
David Moneypenny
David Moneypenny
1694191672
Ordered Herman Miller Aeron Chair part. Looks like good quality so far; a big improvement over the worn part I replaced. Fast service. Keepin' these guys in my Holodex.
Fred Sonnenberg
Fred Sonnenberg
1694168307
My chair is as good if not better than a new one!
R C
R C
1694121885
Crandall co & their price I give 5 stars but the steelcase series 1 chair I bought from them I give 1 star. The chair doesn't have enough padding on the seat. I don't know how it got such a high rating for comfort.
Julian
Julian
1694107417
Chair arrived with quality control issues and customer service has not been responsive or helpful in resolving them.
Sam B
Sam B
1694057195
Tristi Patterson
Tristi Patterson
1693677237
Leap V2 remastered is perfect.
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Facebook Rating
4.7
Based on 25 reviews
Crandall Office Furniture
Crandall Office Furniture
4.7
Jennifer Raska
Jennifer Raska
1690818232
Love these guys. They are good people that genuinely care about others. They look out for their customers and their chairs are amazing!!!
Monica Queen
Monica Queen
1688522038
I never thought that binary trading could be this profitable and legit until I came across Mrs. Robert Stella who God has used to redeem me financially when I was confused about how to invest in any profitable business. I have made a cashout twice now without any hindrance. I, therefore, recommend Mrs. Robert Stella to whoever is interested in trading. I invested $500 & I cash out $6,400 within a week. I don't know how to thank Mrs. Robert Stella I appreciate what you have done for me...you can reach Her through Her details down Below email:robertstella385@gmail.com
WhatsApp:+1 (717) 742-0664
Tshephang Masela
Tshephang Masela
1682704662
Switched my trading to Mrs Taisha Carson. a few months ago after going through a lot of losses ,I invest with her and let her manage my account. Was so impressed with the service and I switched brokers to them. So far I invested $1500 and Earned $16,450 After 7days of investing and I’m getting used to their platform. Happy to continue trading with Mrs Taisha Carson, may God continued to bless you ma'am. You can also contact her if interested.
Email: taishacarson025@gmail.com
Whatsapp: +1(619)241-4352
Facebook: Taisha Carson
Beau Stauffer
Beau Stauffer
1676159312
Like new (and arguably better than new) Steelcase remanufactured chairs. Fantastic return policies.

Even though I returned my chair due to reasons unrelated to Crandall Office, I would absolutely do business with them in the future.

They also sold great replacement Aeron chair parts, all three of my part purchases were high quality and made it super quickly to my door.
Sue Glassmacher
Sue Glassmacher
1673671162
I placed an order over the phone for replacement back and seat for my Steelcase Leap chair V1. The woman who I spoke with was just an order taker and did not advise me that my choice for chair back was not good for that model. I got the items. The seat back had no support and was too stretchy. I felt like I was sitting against cables. When I called to report my dissatisfaction, I was just told no returns, no refunds. A big thumbs down for Crandall 😡
Warren Silver
Warren Silver
1668010014
Outstanding customer service. Asked if the part I identified was the right one for my specific chair, and they didn't simply confirm that it was, they also suggested some adjustments to try to confirm whether the part actually needed to be replaced. Incredibly honest and helpful!
Matthew Rineer
Matthew Rineer
1663177522
Here is a copy of the email I just sent to David Crandall who emailed me asking how we liked the new chair:

Good afternoon,

I wanted to let you know my wife loves the chair, it is exactly what she wanted and looks great in her studio! We are VERY pleased with it. The chair was a surprise "new studio" gift for my wife who is a newborn and family photographer and will be spending MANY hours in that chair editing. The added personal note on the Crandall notepad showed you actually read the note I had added for my wife, you took a minute to hand write your own based on what I wrote - THAT'S going above and beyond!! Thank you!

A few years back I purchased a refurbished Steelcase Leap chair but from another company and I had only a few options of chair to choose from which was not a big deal since I wanted black. When I received it, it looked very nice, but the chair had a few signs of previous use - which was not a surprise since it was refurbished. However, this chair looks brand new and I/we (we because I sneakily asked color, fabric, and frame color options) got to choose from SO MANY options AND upgraded options (like the back and seat pad), that's awesome! It was like picking out a brand new chair and for 1/2 the price! The remanufacturing and shipping was very fast as well, I ordered Aug. 24 and it was delivered Sep. 2! I will certainly tell everyone I know who is looking for a new office chair to shop at crandalloffice.com. I wish we lived closer so I could stop by your office and shake your hand and personally thank you! I feel like we purchased a whole office full of furniture - but we only got one chair. You have a great product and I am so grateful I found your website! Thank you!
Jenn Bark
Jenn Bark
1657032406
Fantastic customer service, I am shocked! I sent an email asking if they were able to sell me a replacement part for a Herman Miller I’d bought on Craigslist. Kim was thorough in helping me diagnose what I needed and offered to send me something to try first prior to making a large purchase for a part.
I really appreciate when companies don’t take advantage of customers asking questions/not knowing how to repair things. I hope to purchase a chair from Crandall in the next few months to say thanks!
Margaret Meg
Margaret Meg
1644632636
My chair arrived today. I assembled it with the help of the video. I am happy with it and hope it helps with my slouching. Thank you Crandall for allowing my teacher budget afford a Herman Miller chair.
Donna Harrison
Donna Harrison
1627939229
Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!
Michael Phillip Eastman
Michael Phillip Eastman
1625487819
I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!
Lisa Brohl Epley
Lisa Brohl Epley
1625167594
Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!
Heidi DePew Kiraly
Heidi DePew Kiraly
1617115773
I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊
Jerry Wilson
Jerry Wilson
1615996474
Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.
Gerard Kampf
Gerard Kampf
1603923740
Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.
Lee Carlson
Lee Carlson
1596819257
Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!
Joan Kohler
Joan Kohler
1596079347
I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!
Ginny Bronesky Stuesser
Ginny Bronesky Stuesser
1595087305
Honest people that take pride in their product and service.
Joe Ajzenman
Joe Ajzenman
1591274725
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.
Rob Futrell
Rob Futrell
1591202377
They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!
Darby Jones Howell
Darby Jones Howell
1587427357
Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀
Alejandro Alvarado
Alejandro Alvarado
1587419423
Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.
Will Green
Will Green
1586995158
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!
Paul Parobek
Paul Parobek
1583270613
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
Brandon Aldridge
1581721930
I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.
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Copyright 2023 © Crandall Office Furniture, Inc.
Address: 608 Callaghan St., Greenville, MI 48838 | 616-682-0110
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