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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 829 reviews

Crandall Office Furniture, Inc.

4.9

23:34 27 Jun 22

After finally acknowledging that my 25 year old Steelcase Criterion office chair was simply worn out, I purchased 2 Authorized Factory Return Steelcase office chairs. We both love the comfort and quality of our new chairs. The hardest part of putting them together was inserting the wheels into the base.

13:14 27 Jun 22

While I was in Europe on vacation I browsed the Crandall Office Furniture website for a highly rated chair for my home office and found a leather Steelcase Leap V2, which had been returned, but looked like new. I contacted the company via email inquiring about purchasing it and received a quick response from "Kim" I asked if the chair could be held for shipment until I returned to the U.S. She was very professional, but also very friendly, and immediately agreed. She scheduled shipment for a day before my return to the States, and said I should receive it in 3 or 4 days after I got home. To my delight, I actually received it 2 days after I got home. It was well packaged. The chair, which included the new casters that I requested, was in perfect condition! There was some minor assembly required, so I watched the video on the companies website and had it assembled in only a few minutes. I love my new chair! It is sooooo comfortable and has great lumbar support! I highly recommend ordering a chair from Crandall Office Furniture. They will help you find the best chair for you...ask for Kim...she was a delight to deal with and helped me with the purchase all along the way. Thank you Kim and Crandall Office Furniture for making the process so easy!Best Regards,Tom WhiteNaples, FL

19:49 23 Jun 22

I picked an A stock Steelcase Gesture and it arrived within a week with no issue! The chair is a drastic improvement from my previous generic Amazon chair. Saving more than $500 in the process was icing on the cake.

17:22 23 Jun 22

Huge selection with amazing quality and the fastest shipping on the planet. Highly recommend them!

15:59 23 Jun 22

00:15 23 Jun 22

I was trying to decide between Crandal and BTOD and chose Crandal for a refurbed Herman Miller Aeron. Both companies had excellent reviews, so it came down to who had the chair I wanted in stock and Crandall did. Shipped ahead of schedule and arrived with no major blemishes as you would expect as the Aeron is built like a tank. You could tell it was well cleaned as it was not an old musty used smell, but a good clean new car smell.

14:48 19 Jun 22

I was looking for a new chair for my 10 yrs old home office chair, until I found Crandall Office Furniture and the option to replace my back and seat cushions. I took the option and now I have a new office chair looking as new.. the replacement instructions were pretty clear and easy to perform. BTW customer service was great too…

16:30 18 Jun 22

Chair is good. Thanks. However, the option to get the 4 way arms for this refurbished Amia was not available the week I ordered - a week later it was! I called to see if I can order the 4-way arms - as I would have waited to order the chair if I knew the could be available later. I called customer service last week to find out if I can get the 4-way armsWaiting to hear.

20:01 17 Jun 22

I had a problem, Crandall had the solution. I needed to have the seat pan and back pad replaced on my office chair that I’d paid too much money for, and sure as heck didn’t want to buy a new chair. Crandalls website is super easy to use, and someone even reached out to make sure I’d picked the right chair model. I ended up with replacement pads, at a small fraction of the price of getting a new chair. Win/win!

19:00 17 Jun 22

I can't speak highly enough of David and his staff at Crandall Office Furniture, Inc. I bought a replacement cylinder for my Leap V1 chair and had some initial difficulty with it holding position. David and his team immediately responded with advice and videos on how the properly adjust the chair mechanism to work correctly. They also offered to immediately send a replacement cylinder if the adjustment didn't solve the problem. My favorite chair now works perfectly thanks to Crandall Office Furniture. They provide quality parts, competetive pricing, fast delivery, great online information and most importantly .... SERVICE. You will be hard pressed to find that combination at any other supplier. They have my heartfelt thanks.

18:18 17 Jun 22

I bought a Leap V1 Highback Remanufactured chair from these guys. Best decision I've made for my WFH office. At first glance you could be forgiven for thinking I bought a brand new chair at half the price. The product arrived WELL before the estimated time frame, and I had great interactions with them via phone and email when I was needing a few questions answered. If you're looking for a high end home office chair and you can't stomach the retail price for the new high-end market, definitely give these guys a look. For the same price, approximately 500.00, there are plenty of good chairs, but not as many *Great* chairs. And getting something this solid with as many new parts (some improved over OEM) is a no brainer compared to some of the other options. You can absolutely find used Leap chairs cheaper, but you don't get the brand new cushions, may not get the same upholstery options, and if you're buying from and independent seller and wanted to personally refurbish your chair, you could end up spending more to get less.

17:35 17 Jun 22

Seamless ordering process. Good communication through their chat feature. Definitely ordering from them again.

18:22 16 Jun 22

Excellent experience and product. I really appreciate the photos showing the condition of the chair. I did have a few more minor scuffs that weren't called out but overall a good value and a great way to recycle good product.

17:41 13 Jun 22

A new cylinder and a set of wheels resurrected my beloved 21-year-old Steelcase Leap V1 chair which has seen heavy use in working from home over the last two and a half years. The shipping was very quick and I appreciated the installation videos!

Gennadiy Shafranovich

18:32 12 Jun 22

01:12 12 Jun 22

I found out about this company through one of their instructional videos on Youtube. It made replacing the gas cylinder on my Aeron chair super easy to do all by my self, which saved me a ton of money.

18:20 10 Jun 22

Fair prices and product arrived as described. Thanks!

17:52 03 Jun 22

They had just the part I needed to fix up my old Herman Miller Aeron chair good as new. As well as plenty of good advice on their website to help me figure out what part I actually needed.

23:15 02 Jun 22

Paul Fitzgerald

15:42 01 Jun 22

12:28 01 Jun 22

Ordered a refurbished Steelcase Leaf V2 chair with new back pad. Great experience! Chair arrived quickly and very well packaged ... cannot even bring myself to toss the box it is such good quality. Followed the video links to put the chair together quickly. It has been comfortable and performs like the one I had been borrowing from work ... even better with the thicker seat and back pads. Highly recommend Crandall -- nearly bought elsewhere until I saw reviews and then found Crandall. So glad I did. Really appreciate all their educational videos on the chairs and accessories (like the different wheels).

16:49 31 May 22

00:52 30 May 22

Bought a refurbished Leap v2 after seeing how amazing their customer support was. The chair arrived much earlier than expected and has been wonderful so far (have had it for about a week). If you are interested in a Leap and aren’t sure about going refurbished I highly recommend Crandall Office. You can always chat with their team to work out any concerns you might have.You might notice some wear on the plastic components as those aren’t able to be replaced, but outside of some scuffs the chair feels brand new and is amazingly comfortable with their extra cushion seat they install.

11:09 29 May 22

Absolutely wonderful customer service. The rep answered all questions promptly, thoroughly and patiently. The Aeron office chair arrived in good shape and packaged well. The instructions for assembly were easy to follow. The chair is almost like new and works well for me and my size. Very impressed with this quality company. Hard to find companies like this in today’s market. Please keep it up! Thank you!

16:48 28 May 22

Wanted to get a good office chair now that I'm basically 100% remote with work but I couldn't afford retail pricing for nice, ergonomic chairs. I found out about Crandall through some reddit threads and let me tell you, it was the best decision I've made so far. Any questions you have, they're quick to respond and I'm so happy with my decision. Will always recommend Crandall to those in my life looking to get a better office chair!

20:29 26 May 22

I'm delighted to have received two very nice (new looking in fact) Aeron chairs from Crandall. I had some reservations with ordering some refurbished chairs site unseen and even more about shipping them. Crandall did a fantastic job refurbishing these chairs, they were packed very safely, and easy to assemble. I'm delighted with my purchase and plan to make more in the future.

19:47 20 May 22

Fantastic, I got the Steelcase Leap V2 and I couldn't be happier. The chair came in 3 large and 3 small pieces while the instructions made it easy to put together. UPS couldn't find my location and sent the chair back. Sheri was very helpful and took care of getting it right back to me with no extra charge!

Michelle Miller

18:22 19 May 22

The chair was a gift for my son. It arrived super quick, was super easy to put together and I love it. As does my son. The chair is incredibly comfortable. It glides across the floor with ease. I would absolutely recommend the chair and your company to any one. 👍⭐⭐⭐⭐⭐

Jared Mickelson

12:45 16 May 22

Streamlined, reasonably priced, promptly delivered, high quality product. Could not complain if I wanted to.

09:08 16 May 22

I have recently purchased two late model return and they looked perfect -- like brand new. Very easy assembly and function just as advertised. One was a Lleap V2 with headrest and a Steelcase Series 1 that is also very comfortable and supportive.I couldn't be more pleased. The shipping was right on time as well.

Gregory DeGough

11:14 15 May 22

Gas canister arrived in great shape with excellent packaging. The installation instructions were clear, concise, and, most importantly, worked! Very satisfied.

Carl Peter Estenik

19:20 12 May 22

Chair came in perfect condition, assembly instructions were clear, and it's helped my lower back issues greatly.

ToufuNow (ToufuNow)

20:55 10 May 22

The quality of the refurbished chair is very good. Also it has a very active and helpful customer service. The best choice for an affordable and environmental-friendly ergonomic chair.

Miguel Gonzalez

18:15 10 May 22

Ordered a task chair for my WFH setup. Placing the order was straigtforward. Chair was delivered promptly. The chair was packaged properly and came with easy to follow assembly instructions.10/10 would buy from them again.

19:15 09 May 22

I love my chair! Great price for a refurbished Steelcase chair. Other than a few small blemishes the chair is perfect. Well worth it for saving a few hundred dollars. Shipping and customer service was great as well.

13:02 09 May 22

Great products and customer service. I ordered seat pad replacements for my Steelcase Leap V2 office chair. The replacements are top quality, fit perfectly and are much more comfortable than my well worn original pads.

02:30 08 May 22

19:32 05 May 22

14:56 05 May 22

Excellent chair and excellent service.

23:21 04 May 22

We have already placed two orders this year from Crandall Office Furniture and they have quickly become our go to for office chairs. The quality of each chair is impeccable, each order arrived well before the expected date, the chairs are easy to put together, and the customer service is beyond outstanding. As long as Crandall is in business, I will always recommend them!

Andrea De La Barrera Montppellier

20:08 02 May 22

Great and transparent work. Got an Amia refurbished chair. Arrived within the estimated time. Straightforward and easy assemblage instructions. The chair arrived in excellent conditions and client support would answer promptly through the selection and purchase of the chair. First time I got an ergonomic chair that I actually fit in!! Game changer! I've used it for about two weeks. 🤓🤓🤓

Jeremiah Gibson

18:01 30 Apr 22

Purchase and checkout was a smooth as possible. Product arrived promptly and in perfect condition. Customer service and product both exceeded my expectations, I would recommend this business to anyone.

23:06 26 Apr 22

Would highly recommend. Received the chair in about a week and it looked brand new

20:19 26 Apr 22

I ordered a factory return Steelcase Gesture from Crandall Office. It was shipped less than a day after I placed the order, got to me quickly, and is perfect. The price was excellent, and everything about the purchase was better than I could have hoped.

15:30 26 Apr 22

I highly recommend ordering from Crandall Office Furniture. After doing my research I decided to order from Crandall Office. I could have bought a used chair for cheaper, but I decided that Crandall's remanufactured chairs are the best value. I ordered a Steelcase Leap V1 Highback for $449 with free shipping. I received my chair 4 days later. The chair looks and feels brand new! I have had the chair for almost one month, and I am extremely satisfied with my chair. I will be ordering a second chair for my wife soon.

13:35 26 Apr 22

I love this chair

17:15 25 Apr 22

I have had the best service from Crandall Office Furniture even after trying to figure out which chair worked the best for me. They were able to answer many different questions and got back to me very quickly for each one. It is very rare to find a company that truly stands behind their word and product to the level I have seen and experienced.

03:21 16 Apr 22

Chair replacement pads arrived quickly. Highly satisfied with them so far.

15:50 15 Apr 22

I ordered some replacement cushions for my Steelcase Leap V2. The entire process from start to finish was easy and fast. The replacement cushions are very plush and comfortable. I can easily see them extending the life of my chair for years to come.Sending the old cushions back to Crandall for a $30 rebate was easy as well — just put them in the box they shipped your new cushions in and send them off at UPS using the prepaid label.I'd highly recommend Crandall Office Furniture to anyone looking to extend the life of their office chair.

16:58 10 Apr 22

Franklin Goldberg

18:37 08 Apr 22

We were extremely happy with the quality of the product, speed of shipping, and the clear instructional video. This was an exceptional experience and we're very grateful to have found the right part so easily for a chair that we bought on Facebook Marketplace without knowing the gas chamber for the hydraulics was broken.

18:03 08 Apr 22

Chair (Steelcase Leap v2) arrively ahead of schedule and was very well packed inside its container. Online video made assembly easy and straightforward. Chair is in excellent condition and much, much better than the one I had. Only regret is having waited so long to make this purchase, as this is the first time I've went with the remanufactured route for getting a new chair. Very satisfied customer - will buy again from Crandall.

20:45 07 Apr 22

Great chair at half the price. Looks and feels like new and arrived shockingly quickly. Absolutely no complaints.

18:49 07 Apr 22

Gregory Laurent

17:54 07 Apr 22

The chair arrived in excellent condition (as described) and quickly. Highly recommended.

14:01 04 Apr 22

Great place with some great deals, fast shipping too, only issue I had was that the instructions included in the box were for a completely different chair which led to some confusion.

17:09 02 Apr 22

Awesome experience and advice. Chair is as good as new. Fantastic service, can't recommend more highly.

20:02 01 Apr 22

I got exactly what I needed. A small plastic circle popped off and nearly took an eye out when I tried to adjust the back lean resistance when assembling the chair to make sure it worked, but I wear glasses so it was fine. It doesn’t appear to have affected the chair at all. Reupholstery is great, seat tilt great, cylinder great, lean back is good and silent.

16:35 26 Mar 22

Order entry was seamless, received product as described, shipping was on time. Very easy to do business with and I will use Crandall Office Furniture, Inc. in the future.

23:26 25 Mar 22

Refurbished Steelchase Leap v2 arrived super fast in "new" condition. My wife tried it and said she wanted one. Hers also arrived fast in "new" condition. Multiple adjustments allow one to custom the chair's fit to most any body. Very happy with the product and the service.

14:53 25 Mar 22

Cannot say enough about their great customer service. I had difficulty with a replacement gas cylinder constantly sinking due to the alignment of the button on the cylinder and the height adjustment control on my chair. Kim at their online chat patiently worked with me and sent links to videos and instructions on how to adjust my set screw on the chair to adjust for this. Within a short time, my old chair is like new again, and I can sit higher and more comfortably than I have in years. Great great great customer experience and I would highly recommend!

19:43 24 Mar 22

Found out about Crandall's Aeron chair parts from YouTube. I ordered some replacement arm rests. I like them more than the stock ones and they're cheaper. Was a breeze to install.

21:18 21 Mar 22

Great chair and it looks brand new!!

15:24 21 Mar 22

I am very pleased with my chair. It's in like new condition, comfortable, and arrived in an easy to assemble configuration. After suffering thru bargain chairs, I finally have a comfortable, study, and good-looking office chair. Thank you so much!

20:35 20 Mar 22

The support staff are amazing to work with. Answered all my questions quickly, and clearly. They even helped me figure out the best product for my needs! Happy to do business with Crandall Office Furniture

17:29 20 Mar 22

I've had the chair about a week. I am very happy with it. Crandall does a very good job and the savings over new is definitely worth it. Doubt that I would every pay full price for a high end office chair as long as Crandall is available.

00:20 18 Mar 22

22:37 17 Mar 22

Received the chair about a week and a half after ordering it. Everything was as stated and it looked brand new. Loved how the cushion is a little thicker than the normal Steelcase Leap v2 cushion. Very easy to install.Very much recommend!

20:32 17 Mar 22

Loving my chair. Customer support was amazing when they helped me (it was my fault, I put in the wrong shipping ZIP). Shipping was fast and the instructions were extremely clear. It's high quality material and a high quality chair.

Active Training Consultants, LLC

16:13 17 Mar 22

Awesome product!! We purchased six chairs and had them customize it with our logo. Everyone that comes in to our office literally wants to try them out!

Andrew Schonlau

18:23 14 Mar 22

I recently ordered a remanufactured Steelcase Leap V2 chair from Crandall Office. I've had it for just over a week and so far I'm loving it! For the last 2 years I've been sitting on a hard plastic Ikea chair while working remotely, so this is an amazing improvement. My last chair was uncomfortable and starting to give me lower back soreness. After a week in my Steelcase I'm already noticing improvement!I chose Crandall after a lot of research online and multiple people on Reddit noting a positive experience. I chose this chair because I was looking for comfort, ergonomics, and a reasonable price. The 12-year warranty was a major plus as well. I had the chair within 8 days of ordering. The installation instructions that were included made it easy to reassemble the chair out of the box... no issues at all.Great service and product!

Jonathan Foster

16:21 07 Mar 22

This Aeron chair arrived in box, I put it together in a short time with the aid of a youtube video. Very easy...and very comfortable, Thanks!

14:30 07 Mar 22

20:38 05 Mar 22

This was my second try at getting and installing a refurbished Herman Miller Aeron chair. My first experience with another office furniture company was not great. Took about 6 weeks to get delivered. Box was ripped and shoddily packed. And, no instructions or video was provided. Further, support was lacking.In contrast, Crandall was great! Very responsive to inquiries and provided helpful videos and instructions. And the box was nicely packed and protective of the chair. Thanks for your service, Crandall Office!

16:22 05 Mar 22

15:09 04 Mar 22

Very happy with the remanufactured Steelcase Leap V2. Looks brand new, feels amazing to sit in. Perfect amount of adjustments! Such a massive upgrade from a cheap office chair.

mike mandracchia

02:46 03 Mar 22

Ordered an "A grade" Steelcase Amia Air that was manufactured about 6 months earlier than my order. Chair arrived and was put together in a few minutes. Aside from a manufacturers tag hanging from it, I would never know it wasn't brand new. I built the exact chair on Steelcase's website and it was about $375 more... and there was a month long wait to ship. I can't speak for their other "lower grade" chairs, but they post pictures of the exact chair you will get and they are very honest with even the most minor scuffs/flaws. As long as Crandall is in business, I will never buy a brand new chair and pay retail!

22:12 28 Feb 22

Good price, fast delivery, everything fit and worked great. I couldn't be happier.

17:48 27 Feb 22

Fantastic experience getting a replacement seat for my 13 year old steelcase leap. New foam and fabric like getting a whole new seat. Great recycling business, reducing office waste and really extending the (already great) lifespan of high end chairs.

23:28 26 Feb 22

Got exactly what I needed, replacement part, installed and so much better than the duct-tape arm-rest I was dealing with.

17:31 26 Feb 22

My eight-year old Steelcase Leap 2 looks new and with the bolstered seating cushion it is even more comfortable. Changing out the cushion and seat back took about five minutes to do once I paused to think about how to do it. The UPS return of the old seating was simple too - I turned it around the same day. So I'm a pretty happy camper and I thank you.

13:08 26 Feb 22

Great product and service from a seemingly cool company. Chair arrived with amazingly easy-to-follow assembly instructions that took about five minutes. Love their instructional and review videos and the website chat was super responsive. Highly recommend!

18:16 25 Feb 22

18:10 25 Feb 22

I bought a replacement cylinder for a Steelcase Leap V2 office chair and, coupled with the excellent removal and installation video they provide, I now have a good as new chair that no longer sinks when I sit in it. Excellent company and service.

16:29 25 Feb 22

Good customer service response times.Timely shippingreally even though I am returning the chair I purchased just because it is not a good fit for me. I have zero complaints

Nicholas Koehler

00:54 25 Feb 22

I purchased a set of replacement arm pads for my Steelcase Leap from Crandall Office Furniture and upon their arrival I immediately knew they would not fit. I contacted the company via their live chat feature and was chatting with someone immediately. I explained my issue and supplied several pictures of my chair. It turns out that I have a special edition of the chair and the standard arm pads would not fit. I was disappointed that I ordered the incorrect arm pads but very thankful for Crandall's customer support figuring out what parts I needed to search for.

21:14 24 Feb 22

very pleased with this company and the product they provided. When we called they were very knowledgeable and helpful. The cyclinder for the chair worked perfectly. Thankyou!

23:11 20 Feb 22

Great replacement product and quick delivery. Thank you!

Nora Gaidadjiev

17:48 19 Feb 22

21:58 16 Feb 22

Crandall does business the right way. I am a single at home office manager. I needed a really good chair. The Steelcase Gesture chair became my ultimate choice. I am aware of the whole used chair business and did not want to risk getting a faulty chair. I called Steelcase directly and they pointed me to their partner Crandall. When I went to their website it was so professional. They rated each and every chair by how it was returned. Then the gave the date of Manufacture... Wow that was very helpful. The chairs cycle so there is always something to choose from. They give a 5% discount which helps as well.I went to Long Island to test the chair out. Steelcase has an agreement with all their dealers to set aside time for individual home office buyers. The Chair was beautiful. I priced the New chair from Steelcase with the discount from the dealer and added NYS sales tax and it was about $350 more than Crandell with a two month wait for the chair. For me with Crandall there is no tax and free shipping.I picked a Gesture Chair with an A rating that was manufactured less than 2 months ago. Literally3 business days later it was at my door. The chair was professionally wrapped and the Crandall assemble found on Youtube made set up a 5 min task. The chair was new for all intense purposes. I paid extra for larger castes.Now I got a 12 year warranty. All the parts of the chair are replaceable. It is an amazing piece of furniture. I am so impressed with the way they do business. Steelcase is an amazing company and Crandall makes a great Partner. Thanks so much for making this process so enjoyable.

21:37 15 Feb 22

Since the pandemic started, one cannot help noticing articles about how many of us are hurting ourselves physically by making do with the chairs we already have at home. I thought that the high-back executive leather chair I had from Costco was OK. Could be worse, as many people are camping out on the sofa with their laptop or sitting day after day on a dining chair. Short summary: NOT. For working 6-8 hours a day at a desk, an ergonomic chair is the only way to go, for your own sake. The question now was: how to obtain one without spending $1000+. A New York Times Wirecutter article “How to Buy an Office Chair Secondhand” mentioned Crandall as one of two options Reddit users liked for remanufactured chairs.But the pleasant surprise was that Crandall was also a dealer for Steelcase authorized factory returns. Getting a Steelcase Amia with lumbar support and the other adjustments necessary to get the ergonomics right for $541 was worth the risk of buying a “Closeout-No Returns”. The real eye-opener was something that I thought was a nice little plus but didn’t think really all that important: the Fully Adjustable 4-Way Arms. Turns out having those are a big-time plus. It’s the feature that best tailors to really making your body comfortable in a chair, especially if your keyboard is your closest associate. My wife gave me a hard time for even thinking about buying a desk chair for more than three or four hundred dollars. Will be scouring the Crandall site for another ergonomic chair like this one, as I wear down her resistance to getting one for her. Maybe by the time her birthday comes around – or Christmas at the latest – I hope I can make it a gift, an offer she cannot refuse. Wish me luck.

04:44 15 Feb 22

Chair was in good condition, only minor scrapes on base. Received wrong color though.

04:20 14 Feb 22

Just got the chair a week ago. So far so good! Chair feels really comfy, and I can sit in it for hours on end. Lumbar support is great, vinyl cushion cover also looks and feels great!Set up is relatively easy, even comes with printed out assembly instructions and QR codes that link to youtube videos for the more trick bits in the the step-by-step instructions.No complaints thus far, I think I made a good purchase!

17:55 13 Feb 22

21:35 12 Feb 22

Very satisfied with the office chair i puchased from Crandall. Order said it may take up to 9 days. I received it 3 days after purchase. Quality is great, and i'm incredibly happy with my purchase.

16:56 11 Feb 22

I had questions about the hard floor casters for Steelcase Rapport chairs. The online chat staff answered my questions quickly and accurately, and when I placed my order it was shipped quickly.

20:24 10 Feb 22

Great company. Super fast shipping. Item exactly as described. Just ordered a chair from Steelcase and they put the item in a box with no padding so, surprise, it showed up broken. Ordered a chair from Crandall and it was packaged properly with foam to protect it during shipping. Would definitely buy from them again.

20:12 10 Feb 22

Excellent in every way. Highly recommend.

20:41 08 Feb 22

I recently ordered a set of polyurethane replacement casters for my desk chair, since I was concerned the original "plastic ones" were going to mar my luxury vinyl floor. While they look a bit like roller blade wheels, they are excellent and are really kind to the floor. I received them very quickly and appreciated the service I received!

20:20 03 Feb 22

So happy with this product and the staff! I messed up buying the wrong chair casters on Amazon. When I contacted Crandall, I got an immediate response to my inquiry about replacement casters, the person quickly nailed down exactly what I needed, and the right casters were delivered quickly. Couldn't be happier.

20:03 02 Feb 22

The Steelcase Leap V2 I ordered is great! The chair arrived right on time and at a significant drop in price from what a new chair would have costed. Assembly was really easy and the videos Crandall supplied answered the one question I had. I am not only happy with my purchase, but very happy with Crandall and their follow up with me as a new customer.

17:08 31 Jan 22

Cool company with a great product and warranty. Highly responsive customer service when I had an issue with my order.4 stars due to inferior packaging on their lift desk product which contributed to significant transit damage and time & hassle getting replacements. Ultimately, they took care of everything but it could have been easily avoided with more robust packaging (incidentally, their chairs are packaged wonderfully so they know how to do it; just haven't for the desks).

14:16 31 Jan 22

Purchased a Remanufactured Steelcase 462 Leap V2 Office Chair. Chair was shipped quickly and arrived early. Setup was easy, helped by the how-to video on the Crandall website. Chair is top-quality and my back pain while seated is now gone. Very happy with the quality of this chair; I cannot tell that it is a remanufacture. Also happy to deal with an American firm, doing this remanufacture work in the USA. I highly recommend Crandall as a company, and the 462 Leap V2 as an excellent chair.

18:30 30 Jan 22

Ordered replacement wheels (5) for my 15 year old Steelcase chair. I didn't know what specific chair I owned, so I went to the "live" chat line and they said to email pictures. I did and in 5 minutes they told me exactly what to order with a link to the specific wheels. They arrived very quickly , were carefully packaged and work perfectly. WOW what great customer support and help. In the future, Crandall will be my "go to" firm for office furniture. A great company!!!

17:23 29 Jan 22

Samuel Kuriakose

17:08 29 Jan 22

Andriy Reshetylo

19:34 28 Jan 22

Chair upholstery is great. My 10 year old Leap v2 is like new again... better than new!

00:33 25 Jan 22

After doing a lot of research, I finally decided to go with a Leap V2 chair from the Steelcase Authorized Factory Returns. I started to get one of their Remanufactured chairs, and I feel sure those would have worked out well. But when I saw the leather availability in their Factory Returns chairs, that tipped my decision.Ordered the Steelcase Leap in black leather (Grade A) on a Sunday, it shipped on Monday, and was delivered on Wednesday. It was packed really well and easy enough to assemble, and I viewed one of Crandall’s YouTube videos as I put it together to make sure I got it right.I really like all the adjustability this chair has. I find that if I get uncomfortable after sitting awhile in one position, I can simply make a slight change to the lower back support or slightly raise or lower the seat to get more comfortable again.Crandall Office Furniture seems to be a top-notch company to do business with, and I would definitely recommend them.

22:03 24 Jan 22

I recently placed my second order of a high-end office chair from Crandall. This first was a factory returned "A-grade" Steelcase Leap v2 chair. Although this chair was effectively brand new, it was very uncomfortable and the more I used it, the more my back would hurt. Crandall customer service worked with me to at first make sure the chair was adjusted properly, and when that didn't help, paid for return shipping to send the chair back for a full refund.As a replacement, I decided to buy one of their refurbished Steelcase Gesture with headrest chairs. The chair arrived well packed, with brand new upholstery and only two tiny scratches that most normal people would never even see. After using it for a month, this one is a keeper! The chair did come configured slightly different than what I expected, but again, Crandall's customer service was wonderful and was able to answer all my questions.In my opinion, there is no better place to buy restored or factory returned office chairs. The dirty and heavily used furniture at my local office furniture warehouse doesn't even compare to Crandall's expertly restored chairs.

00:20 24 Jan 22

Arrived faster than they said. Everything was exactly as described.I received the wrong screws for my headrest. Kim mailed them out the same day. She even followed up to make sure they arrived before usps could even deliver them!Absolutely would recommend!

14:42 23 Jan 22

20:35 22 Jan 22

My chair feels brand new!! I love Crandall

20:35 22 Jan 22

17:50 22 Jan 22

I am extremely happy with the Steelcase Leap Chair that I purchased. Before making my order I did go on their site chat to get some questions answered. My chair arrived even sooner than anticipated. It looks brand new. I also appreciated their clear explanation that their chairs are refurbished and what you would be getting and the options available. If i ever need another chair , i would definitely order from them .

07:39 21 Jan 22

Top notch quality and service. Stumbled onto this place while looking at YouTube reviews and boy am I glad I did. Saved about $700 off original price of the chair and love it so much. Will be spreading the word about this place!

20:52 20 Jan 22

Best store for all your office furniture.

01:25 17 Jan 22

00:24 16 Jan 22

15:06 15 Jan 22

I love my Leap II refurbished chair. I didn't expect much from a used chair, but it arrived 1 week ahead of schedule with brand new padding/upholstery and only minor wear on the side adjustment knob. Clear assembly instructions were included along with QR code activated video instruction. The chair was together in 10 minutes!

23:49 14 Jan 22

I am so pleased with the affordable price, customer service, ship time, and quality of my new beautiful chair, the pumpkin is a little hard to match if you are trying to buy matching furniture however I am thrilled.If anyone cares the ottoman in the picture is an Edeco Square Ottoman Fabric Footrest Stool with Wooden Legs, Orange off Amazon

00:22 14 Jan 22

Superb service, fast delivery, and the packing was extremely well done with an emphasis to ensure my chair was protected during shipping!

18:41 07 Jan 22

Love it! Stool conversion kit for my Aeron chair arrived early. Easily installed and worked perfectly.

17:39 07 Jan 22

Remanufactured chair showed no signs of wear and came in excellent condition. Very good price.

Geoffrey McFather

18:19 03 Jan 22

My Steelcase Leap V2 was customized to my requested specifications and delivered in a well-packaged shipping box within a short couple of weeks. The enclosed instructions were clear and concise. I am extremely pleased with my Crandall Office Furniture Remanufactured Leap V2. This company is top-notch!

16:21 02 Jan 22

Absolutely great service and product! I ordered a steelcase, and it came in a touch high for my usage, and they were able to ship me a shorter cylinder from the factory - absolutely amazing customer service. Also the chair is essentially new as far as I can tell from functionality and performance and appearance perspective - fantastic product, could not be happier, and a great price to boot.

03:46 27 Dec 21

Excellent value for their remanufactured Leap V2 chairs. Got 2 (3rd one on order) and both were as described on their site, perfect working condition, no issues at all. Bookmarked their site for future reference, will definitely share with friends and co-workers.

05:36 26 Dec 21

Great company to do business with. Top notch customer service.

Samantha Brizgis

01:51 24 Dec 21

19:41 22 Dec 21

Update 2: Dec 22nd 2 PM ESTThe chair got delivered at 1:30 PM EST now and it has parts MISSING1) Castors 2) Cylinder Sleeve. Also I am not sure if I have received the right cylinder ( long one) for the stool kit config I paid extra for. Once again this is dissapointing !! Will update review based on how the service is going to be...------Update : Thanks to the prompt response and action by Crandall. The item is shipped and I got the tracking number. Have not seen any customer service responding this way. Updated to 5 stars. I believe the product is going to be up to the expectations once it reaches me and I use it . Will update review with product experience once again.Ps : Crandall , don’t want to argue on this as everything is all good , but its no where mentioned at the time of order ( or after placing it ) about 28th as shipment date. Nevertheless thanks for your prompt response.Ordered a chair on Dec 13th and have got no update. Called them and the customer service told me that it would be 28th when the product will be ready to be shipped. I am in a bad need for the chair now and didn’t expect this wait time of 15-16 days for shipment and probably 3-4 more days ( not sure it could be more ) for delivery. All in all 20+ days is not what I thought especially looking at many other reviews mentioning that they received it super fast or within a week. Will update the review once I get the product and overall experience post that. But disappointed as of now due to shipping delays

22:51 21 Dec 21

I got the gas cylinder I needed. Installation was easy, given the videos on the website. And customer service was responsive and helpful with a couple of questions that I had. Chair working as good as new now.

06:41 21 Dec 21

These guys made it so simple for me to replace and install a cylinder for my 23 Yr old Steelcase chair. I was sure this would be a major hassle and am so glad I went with them as opposed to getting something on Amazon, which no doubt would have been a return and a frustrating ordeal (you get what u pay for). The video made it simple. I really didn't want to go out and buy a pipe to use as a seating tool, so i gently tapped in the retaining ring with a flathead screwdriver and it worked just fine.

19:30 20 Dec 21

I received my chair fairly quickly and was happy with everything. The instructions were pretty clear and I had no trouble assembling the chair. Their YouTube videos are helpful for the assembly process also.

05:23 18 Dec 21

Recently I purchased a refurbished office chair, Steelcase Leap V2. The customer services were excellent. The product looked brand new, well packaged, and delivered on a timely manner. I must mention that the price was way below what I saw elsewhere. I will certainly recommend them to others. I am enjoying the chair so much that now I live and work at my desk!

Anna Lisa Ferrante

18:37 17 Dec 21

So happy I went with Crandall after a recommendation by a friend! Ordering what I wanted was easy, and shipping didn't take nearly as long as I expected. The online videos really helped me replace all the parts for my Steelcase Leap v2 on my own, though it took several tries to get the back cushion on (perhaps it would be easier with two people?). They even took back the old, stained, smelly cushions so I didn't have to worry about disposing them myself. Even though my chair was technically manufactured in 2008, it looks and feels brand new!

18:04 16 Dec 21

I received my reconditioned chair and love it. I ordered a gesture with headrest and for the savings over a brand new chair (about 500$) the few minor blemishes are more than tolerable. All the work they do, the stitching, the fabric and cleanup on these chairs are great. I wouldn’t hesitate to order from them again.I did pay extra to have a chair made in 2020-2021. the chair i received was made in early 2021 so it was as described. I’m sure that older chairs with more prior use will show more blemishes but this chair looked damn near brand new.

22:23 12 Dec 21

Got the part (new gas cylinder for lift function) I need for my Aeron chair at a great price. The part looks like it is well made and has functioned well for the last month that it has been installed.

18:07 10 Dec 21

Fast shipping. Getting great value for my Steelcase chair without the high price tag.

Christopher Miller

19:47 09 Dec 21

After a lot of research I felt most comfortable going with Crandall for my Herman Miller purchase. Was actually surprised how good the condition of my chair was. Not 1 blemish. Highly recommended!

Joseph Brassard

16:40 06 Dec 21

I took a long time thinking about a home office chair. Visited both Herman Miller and Steelcase showrooms, and decided an Aeron would be best for me.However, the price tag ($1,200+ even with holiday discount!) was a bit too steep. Enter, Crandall Office Furniture.I was able to get on a wait list for the Classic Aeron, refurbished to like-new condition.I have to say this was a great choice. It was about half the cost of a brand new one and the value is incredible.Looks great, works totally find, arrived mostly assembled (I had to basically screw the seat back to the seat pan but that was really it).They also shipped me a new "clamshell" that covers the mechanism under the seat when mine was making some squeaking noises. All with no charge.So, two thumbs up! Really pleased with the service and the product.

21:59 04 Dec 21

Faster delivery than expected. The quality is basically brand new. Only upon very discerning examination does one see some inconsequential wear and tear. The padding is soft. The comfort is high as expected. Functionality is all there.The instructions for assembly is pretty straightforward. The packaging was robust.If you want a top of the line chair at a reasonable price, this is the way to go.

18:57 03 Dec 21

If your spine has degenerative disks or if you have back issues then you know how challenging it is to find a comfortable chair. This is the only chair I choose to sit on. It literally is therapy for my back.

23:46 02 Dec 21

Absolutely stellar customer service. David helped me tackle an issue with a chair, that I bought from a different company. The other company never bothered to answer a simple email. David stepped up when he found me posting on a reddit forum about my chair. He helped me resolve my issue almost immediately. The next chair I buy will only be from this company!

03:45 30 Nov 21

These guy's were super helpful making sure I got the parts I needed for my very early build Leap v1 chair. The replacement arm pads fit perfect and are very comfortable. Shipping was also very fast. I'll be going to them when it comes time for a new chair.

04:57 29 Nov 21

Very pleased with the refurbished Steelcase Leap V2 that I purchased. The product was very close to seeming brand new even though it was below half of MSRP. The added twelve year warranty reassures me in regards to any future issues. Would certainly purchase it again!

02:35 29 Nov 21

Became aware of this company while researching office chairs on Reddit and couldn't be happier with the experience. Delivery and product was as expected and highly recommend to anybody looking for good quality products!Purchased: Steelcase Leap V2

13:53 27 Nov 21

Outstanding chair rebuild. Can't tell it's not new - but my bank account can! Looking forward to years of use. Well packed and shipped fast. Nice job Crandall Office.

Jonathan Miller

19:23 24 Nov 21

Crandall has been great to work with, a really good place to order office furniture.

06:56 23 Nov 21

14:55 21 Nov 21

16:39 20 Nov 21

I ordered a Factory Refurbished Steelcase Series 1 chair for my home office. The chair arrived in new packaging and perfect condition. Crandall is an outstanding resource for high quality furniture at affordable prices.

See all reviews Write a review

Facebook Rating

4.9

Based on 27 reviews

Crandall Office Furniture

4.9

14:46 05 Jul 22

Fantastic customer service, I am shocked! I sent an email asking if they were able to sell me a replacement part for a Herman Miller I’d bought on Craigslist. Kim was thorough in helping me diagnose what I needed and offered to send me something to try first prior to making a large purchase for a part.
I really appreciate when companies don’t take advantage of customers asking questions/not knowing how to repair things. I hope to purchase a chair from Crandall in the next few months to say thanks!

02:23 12 Feb 22

My chair arrived today. I assembled it with the help of the video. I am happy with it and hope it helps with my slouching. Thank you Crandall for allowing my teacher budget afford a Herman Miller chair.

21:20 02 Aug 21

Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!

Michael Phillip Eastman

12:23 05 Jul 21

I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!

Lisa Brohl Epley

19:26 01 Jul 21

Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!

Heidi DePew Kiraly

14:49 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

15:54 17 Mar 21

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

See all reviews Write a review

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