12 Year Chair Warranty - Crandall Office Furniture

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High End Steelcase & Herman Miller Office Chairs with a Warranty - Proudly Remanufactured in Greenville, Michigan!

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All Steelcase Authorized Factory Return Chairs were made new in 2020 or 2021, and returned to Steelcase within their 14 day return window.

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Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns!

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 583 reviews

Crandall Office Furniture, Inc.

4.9

Garreth Nedved

15:42 22 Jun 21

Shipped the chair extremely fast and was very easy to put together. Best chair I've ever used for sitting all day at work. Highly recommend the refurbishing process, the chair is like new!

Sara Clark Pierson

12:43 22 Jun 21

My Aeron chair is perfect and looks like new. It arrived quickly and was well protected during shipping.

Sean Ferry

16:18 21 Jun 21

Daniel Suitor

15:29 21 Jun 21

Incredible quality of product and service, extremely well-run buying experience. I bought a Steelcase Gesture chair for ~35% off MSRP (>$400 off). Crandall had it as "Grade B," but it could've been called "Like New" anywhere else. Their refurb work is fantastic; the chair maybe has one infinitesimally small cosmetic defect. Their website lists chairs as individual stock units with clear, high-quality photos, so you can go over the exact chair you want to buy with a fine toothed comb. My purchase was seamless, and they expertly package these chairs for delivery.You might, MIGHT be able to get a comparable chair at comparable lower price if you spend hours and hours trawling local office resellers, or haggling with people on Facebook Marketplace. OR you could just order exactly what you want from Crandall. They'll be my first stop for future purchases.

Hayden Hynes

22:08 20 Jun 21

Refurbished steelcase gesture for 1/3 the retail price seems brand new. Literally couldn't tell that it had been used at all.

Donald Wuebbles

17:10 20 Jun 21

New Steelcase Gesture chair arrived well and was easy to put together. Excellent chair -- much better than my old office chair. The leather appears to be very high quality and not paper thin like my old chair.

Steve Wilson

17:13 19 Jun 21

I ordered a replacement gas cylinder to convert my desk chair to a tall stool for my sit/stand desk. By mistake they shipped the wrong sized cylinder, but their customer service was excellent. They were courteous and helpful, and shipped the correct gas cylinder the same day I reached out to them.The part itself works perfectly.I would order from Crandall Office Furniture again.

Nancy DeSimone

23:59 17 Jun 21

My refurbished Steelcase Leap 2 arrived within days and looks/feels absolutely pristine. Excellent company, highly recommended.

Paige Boehmcke

16:24 17 Jun 21

Recently purchased a certified returned Steelcase Series 1 chair. Communication of shipping times and updates was great. Package came in a large box, too large for our old apartment elevator, but it only weighed 45 lbs so it was reasonable to carry upstairs. Packaged very securely with protective plastic and lots of paper insulation. No tools assembly was super easy! I was really happy to find this chair at a discount, with a great warranty, in the colors I wanted, from a US based small business, and to be giving it a new life after someone else returned it. I spent a long time researching chairs and companies. In the end, I'm very happy with the chair and I recommend this company to anyone looking for office furniture.

Mary Hall

18:13 14 Jun 21

I am very satisfied with my order. The product is in excellent condition and any questions I had post-delivery were answered promptly. I also appreciated the Girl Scout cookies in my box! I don't think that's always included, but was a lovely surprise. I would definitely order from Crandall again.

Bredfrown

01:10 14 Jun 21

I recently bought a refurbished Steelcase Leap V1 from a different vendor other than Crandall, but the armrests that came with that chair were a bit worn out. I saw that it was a little hard to find the OG armrests, so I decided to go with Crandall's instead. They're great! I've been using them for a few weeks now and I have no complaints. :)

Ryan Newton

17:42 12 Jun 21

Wonderful experience with Crandall. I ordered a Steelcase and it showed up quickly and in mint condition. The whole experience was nothing short of perfection.

Bob Herguth

10:56 08 Jun 21

I ordered some replacement arm pads and a seat piston for my Steelcase LEAP v1 office chair. They were easy to install, thanks to your online videos, fixed all the issues, and now the chair is like new again. Thanks!

John Carlson

23:43 06 Jun 21

Saved a lot of money on a Herman Miller Aeron chair to drafting stool upgrade kit

Alex Parker

17:25 05 Jun 21

I got a great Steelcase chair at an awesome price. Delivered so quickly, and assembly was simple. I’m very excited!

Megan FB

00:46 05 Jun 21

Ashwin P.P

19:46 04 Jun 21

Erin Burke

21:48 03 Jun 21

I ordered a remanufactured Herman Miller Aeron C-size from Crandall. Their price was very fair, and the chair I received appears to be in excellent "like-new" condition. No visible scrapes/scuffs or signs of wear. Shipping was timely, and assembly instructions were very simple and clear. It took less than 5-min to unbox and assemble. Assembly only involved attaching the chair back to the rest of the chair, with four provided screws. So far, everything appears to 100% perfect. Thanks Crandall!

Tom Godfrey

17:48 03 Jun 21

The Stealcase Leap v1 chair is like new! Only one tiny scuff on the lumbar knob…. Totally exceeded my expectation in every way both product and service. I highly recommend Crandall…

Derek Petersen

14:12 01 Jun 21

A great business with friendly people to work with!

Jesse Avery

16:57 31 May 21

My refurbished chair arrived quickly. The refurbished office chair looks brand new. I'm so happy with my purchase!

Dave Reilly

19:49 27 May 21

Excellent service. The chair conversion kit is working flawlessly. Great company.

Dylan Lacewell

14:11 24 May 21

Really happy so far with my Steelcase chair, this arrived in amazingly good (really like new) condition and has improved my WFH experience a ton.

Trist

17:36 23 May 21

Bought a Leap V2 and it arrived within 4 days. My butt has never been more comfortable.

Dave Snader

15:11 23 May 21

Picked up a grade A steelcase. Shipping was super fast. Condition was excellent. I noticed one small scrape, which was the only indication that this wasn't a brand new chair. Super satisfied, and I highly recommend Crandall.

Robert Hiatt

14:27 21 May 21

I purchased two Haworth Improv (1996-2002) Gas Cylinders, after watching the replacement video on the web site. The Cylinders and parts kit arrived quicker after purchase. I followed the steps in the video and both Improv chairs work like new. Thank you, Crandle Office Furniture.

Steven Crofut

01:47 21 May 21

My sister in law needed a good home office chair, and what's currently offered in traditional stores...well, just wasn't that great. I had just purchased a new gas cylinder for my Think chair from Crandall, and I thought I should get one of their reinvigorated Think chairs for her. She hadn't moved yet, so I had a special request for the delivery, and they made everything work. So great to deal directly with a USA company that helps the customer. She loved the chair.

brad c

17:43 19 May 21

Quick review for not only an exceptionally crafted refurbished chair (I'd be fooled to think it was brand new, if not for the extremely minor/insignificant visible wear on the plastic for the base)first of all, they shipped my chair way faster than quoted, excellent turnaround time.chair quality, superb, everything is in perfect working order, the padding is super awesome, and I am much more productive in my nice new (to me) LEAP V1the ONLY complaint I could have is I'm leaning ever so slightly, which feels like I just got unlucky on the seat cushion, because the quality of the rest of the chair is seriously like new. and wouldn't you know it, the reviews for their excellent customer service were all true. I had an email response within FIFTEEN MINUTES you guys, I don't even respond to text messages that fast. and get this, they are shipping me out a new seat cushion and return label to ship back the current one. no teeth-pulling or manager escalating, no waiting on hold for hours, literally just an email saying "hey this feels a little uneven" and BAM they're sending me a new cushion.I genuinely cannot recommend this company enough. my brother sat in my chair and ordered himself a v1 also, my dad sat in it too and said he liked it as much, if not better than the herman miller he has.and I paid SO LITTLE compared to what a new LEAP would cost, you better believe my next chairs will always be leaps from crandall. I could never justify buying a new one ever at this point.hopefully I remember to update this when i get the new cushion. but i probably wont, because ill be too darn comfy.

Bob Delaney

16:24 15 May 21

Great value and service. Chair is just like new and the version i was looking for.Instructions are included- easy to follow and on you tube if you have any additional questions

Houston Haines

11:03 14 May 21

Shipping was prompt and speedy. Originally I was shipped the wrong chair. However, Kim made it right as soon as I reached out. I had the correct chair within 2 days of receiving the original. Customer service is top notch!The chair I received is high quality and incredibly sturdy. Assembly was easy using the supplied instructions as well as Crandall’s easy to follow assembly videos. While the products are expensive, you get what you pay for and the quality is worth it.

Jonathan Roberts

17:18 13 May 21

I recently purchased a remanufactured Steel Series chair from Crandall and I had a great experience. It shipped and arrived on time with no damage from shipping. The chair is like new. Better than I expected for a remanufactured product. The discount over buying this chair new was over 50%. Very happy with the chair and the service from Crandall.

Brian Sanders

15:44 12 May 21

I recently purchased a Steelcase Leap V2 with the headrest a little over a week ago. The chair arrived on Monday of this week. To my surprise, the chair arrived in absolutely pristine condition. I have purchased brand new chairs that were not in as good of shape as this one. They shipped on time (ok one day late but who cares). The only issue with the chair is that the headrest will not stay up. It falls down immediately. I have not contacted Crandall yet for options on fixing the headrest but from what I have read and considering the condition of the chair I am pretty confident that they will have an acceptable solution.

Maureen Tucker

15:12 11 May 21

I needed a comfortable, well priced desk chair for my home. Although I am not usually a fan of second hand goods, I took a chance on Crandall Office Furniture because of Crandall's excellent reviews. Well, here's another five star review. My chair arrived on time, the assembly was easy, and it looks like new at half the price. It is so comfortable that I don't dread desk work (paying the bills!) any more. I couldn't be more pleased.

Shecki603

13:14 11 May 21

Mediocre experience at best. Bought two "factory return" V2 leaps from Crandall. First one was supposed to be a "Grade A" chair in "like new" shape. It showed up beat up pretty bad. Scuffs and scratches everywhere. Crandall did offer me 10% off, but we would've rather had a great condition chair. It being a pain to return....we just took the offer they made. With that said, my wife liked the comfort of the Leap V2 so I said..."alright, I'll give them another shot. Can't possibly have another bad experience". Well, we did. I ordered a V2 Leap in stool height. Again, another "factory return grade A" chair. This time....a couple more issues. one..the chair still had some light scuffs on the back and we just noticed that the bottom piece of plastic that covers the frame won't even stay secured to the chair. However, this was a problem we just noticed (the broken plastic, not the scuffs). They shipped the chair with the wrong bolts to attach the chair to the base. The bolts they also shipped required a special tool to install them which they did not include and only found out it was a special tool after multiple visits to hardware stores, Home Depots and Lowes. They ended up shipping me bolts that would work, but the threading into the base was a mess (came that way...not from trying to install the other bolts). No offer to right this chair at all even though they know the struggle was real with this 2nd chair and I had this thing sitting in my living room for about 5 days in pieces waiting for bolts. Lesson learned.....maybe not the best company to deal with. I will say this though, Kim was an absolute pleasure to deal with over there. Very nice and was doing what she could. These are just problems from the top down that she's not really responsible for and was just trying to mend the issue. I'd find another Steelcase dealer if you have the opportunity to.

D M

19:21 08 May 21

Perfect transaction, chair Remanufactured but appears new. All new foam and padding. It was boxed perfectly great assembly instructions and a great value. Would certainly do business with this company again. Did research online and if some prices are too good to be true there’s a reason. This company can be recommended without hesitation. Help support our local economy and get a wonderful chair with great warranty and excellent support. I did use online chat support to have some questions answered. Recommending this company to friends and family.

Benjamin F. Tracy

15:35 08 May 21

Ordered a slightly damaged Steelcase chair for my office. Received chair quickly within several days. Chair had a couple scuffs as advertised but otherwise was in great condition and comfortable. My only issue (albeit a minor one) was the enormous amount of packaging the chair came in. For a company that touts to be 'environmentally-friendly', I found this a bit disappointing. And yes, I know some packaging could be recycled. I just feel like a company that really cares about the environment should try to find better ways to reduce waste generation (if possible).

Michael Morefield

18:40 06 May 21

Great selection at great prices. Best deals I found on Steelcase chairs. Although it was "used" or resold, it looks and feels brand new. Free shipping and coupon code sealed the deal, quick and easy delivery, easy set up. Although, it said read instructions before assembly, and there were none, but... It's a chair. It was three pieces. Easy.

Jesse Bach

17:30 06 May 21

This is one of those companies to live to support. Best customer service, great products.

Gerald Kanapathy

02:06 04 May 21

Great work. The chairs were easy to configure and order, with great prices. Shipping was much faster than expected, arrived more than a week early. The quality of the materials is nice. Also, I really like the packaging/shipping materials.

Peter Charness

01:07 04 May 21

Got a great price on a Leap 2 chair, that arrived quickly, very well packed, looks and functions like brand new. The descriptions on their website were thorough and informative.Picked Crandall from amongst a host of internet sellers, many of whom seemed to have multiple websites and less than favorable reviews. Sent one assembly question in via email which was answered within minutes. This has been a great experience.

John Smith

23:51 03 May 21

Their return policy is a joke.

Kevin Bixby

17:21 03 May 21

Very satisfied with my recent purchase of a Remanufactured Steelcase 442 Gesture Office Chair. The chair arrived promptly. It looked brand new except for a tiny scratch. Price was excellent. Easy to assemble. The chair is the most comfortable office chair I've ever had. No complaints at all, would definitely recommend Crandall.

Ravi Nehra

19:29 02 May 21

Great chair at a great price, buy with confidence.

Pat Bonner

18:43 02 May 21

Such high quality, and so speedy. Buying a chair here, with all the customizations, was purchase I’ve made for my entire home office

George Salcewicz

15:01 02 May 21

I am very happy with the remanufactured Leap2 chair with headrest that I ordered on 4/15/21. It was a 2020 chair and looked brand new. It arrived early and BTW Kim at the main number is just fantastic. I have already ordered an extra one for my other daughter who was quite jealous.

Nancy Degener

19:30 25 Apr 21

Excellent service from Crandall. Fastest live response to on-line chat in my experience from an actual staff person who was knowledgeable about the chairs and helped me greatly in my decision-making. My Gesture arrived in great condition, was easy to assemble (all of 5 minutes) and has been great so far. Highly recommend this business. Fantastic price for a top-quality chair.

John Padfield

00:01 25 Apr 21

I did a thorough research to find the perfect office chair to use in my home office and not spend $1,500. After checking many sites I arrived at Crandall's and ordered a Remanufactured Steelcase 462 Leap V2 Office Chair.I even received two messages directly from David Crandall when I was torn what to get as far as the fabric for the back & seat of the chair and he answered immediately. What awesome service; that sealed the deal as they say.I received my carefully packaged chair within a week sans any blemishes. Now that I've used it for one week and LOVE IT, my wife is ready to order herself one too.Thanks for the totally personal and expert customer service, Crandall!

D G

22:15 24 Apr 21

Product arrived quickly and well packaged.It looks like a brand new chair. I am very happy with my purchase at this time.The Steelcase Leap chair itself is nice. I'm sitting in it as I type this and I am comfortable but if I had paid retail for a new one, I would certainly think I paid to much but this review is about Crandall furniture and not the chair itself.I would not hesitate to purchase from Crandall again and I will certainly recommend them.

Aaron Palmer

17:11 24 Apr 21

Ordered an office chair, shipped next day, Well packaged, arrived in 3 days. Installation instructions were provided and easy to follow. One week in and the chair is as expected. I assume the long term results are still TBD - but am comforted by the warranty. Would use again should need arise.

Mary Ross

09:58 24 Apr 21

Very pleased with my remanufactured Steelcase Leap 2 chair. It looks, feels and functions as if brand new. The warranty offered is outstanding. The chair arrived faster than anticipated. Assembly was easy (my son put it together for me). The service is exceptional, as is the chair. The highly-adjustable Leap 2 chair is a big upgrade and improvement over my prior "mesh" chair - which was causing me hip pain. Highly recommended. Thank you to my son who found out about Crandall Office Furniture through Reddit, bought a chair for himself and then recommended to me. If you are thinking about buying a chair from Crandall, don't hesitate. Highly recommended.

CONRAD OTTO

20:22 23 Apr 21

We bought a "remanufactured" Steelcase chair from Crandall Office Furniture. It was delivered faster than expected and the chair looks and operates like a new chair. Assembly instructions were clear and easy to follow. This great service and and excellent product at a very reasonable price.

Jack Taylor

13:43 23 Apr 21

Wow. Did not expect the chair to be in perfect condition. Glad I took the time to do some research on refurbished chairs . Quick shipping, excellent packaging.I’ll be ordering from Crandall again if I ever need to!

Jonathan Lerner

21:05 20 Apr 21

I liked the range of choices of mesh and seat colors offered for the refurbished Think chairs. I liked the price. I was astounded by the speed with which my chair was fabricated and shipped. For reasons unknown, it arrived missing a necessary bolt and with a cable that controls raising and lowering flapping loose (and impossible for me to put in place). But I liked the speed with which Crandall decided I couldn't fix it, sent out another chair and a return shipping label. I'd say buy your chair here.

Jake Genna

23:15 19 Apr 21

These guys are fantastic. Customer service is through the roof. Recently purchased a steel case gesture chair. Not only did the chair arrive well ahead of their estimated arrival date, but the packaging was well done and the instructions it came with were simple.There was one hiccup, but this is where their customer service really shined. The chair was supposed to come with a lumbar support pre-installed, but did not. I reached out to customer service and had a response from them within 24 hours stating there was their mistake. They quickly presented a couple options to make the situation correct, including sending me the appropriate part along with a customized video on how to install it. The part arrived just a couple days later and thanks to their video, was very simple to install.I would definitely recommend them not just for their great products and great prices but for their excellent customer service as well.

Kodiak

14:37 19 Apr 21

I recently purchased a remanufactured Steelcase Leap V2 chair. I wanted something better than the typical $250 - $300 office chairs you find all over the place. I tried them all and just wanted something better with some more adjustability. Now that I have this chair, I wasted my money on the other chairs.I searched around and found Crandell Office that sells these remanufactured chairs and return chairs. It was a toss up between the “official” return chair and the remanufactured, but I decided to save a little and give the remanufactured chair a try. If you watch the wonderful videos that Crandell has made, you will feel very good about what they do to refresh these chairs. I like repurposing too so that is a major plus.When my chair arrived I quickly went to watch the video and easily assembled the chair. Assembling chairs is pretty straight forward but watching the video was great.Once completed you could not tell this was not a new chair. I also liked the ¾ inch extra cushion that they add in the remanufacturing process. I think that alone is well worth it and I am glad that they do this.I usually look for chairs that I can remove the arms because I find they typically get in the way when I try to move closer to the desk. I like chair arms for arm support, but they just hinder me more than they help me, so I remove them. That is not the case with the 4D arms of this Leap V2. They go down very far and also with the ability to move them back, they do not get in the way at all. Now I can use them when I want to or tuck them away when I do not. This feature alone was well worth the upgrade to this chair. Not to mention the chair seat adjustability. I have shorter legs, so this feature is another wonderful thing about this chair.Before I ordered I did have a couple of “unusual” questions about the chair and used the Chat Feature to speak with Kim at the company. She was wonderful and I know she had to scramble around to find the answers, but she did and got me what I needed. Wonderful service from Kim and the company and that is always a great sign.Overall this has been a wonderful experience with Crandell Office and Steelcase Leap V2 remanufactured chair. If you are thinking of buying a new office/gaming chair and looking at the regular stuff, save up a little extra and visit Crandell Office. This chair really is great and you will be glad you spent a little extra to get one.

Adrian LaCour

18:56 16 Apr 21

Hundreds of dollars off for refurbished chairs, with any blemishes clearly marked beforehand. Packaging was some of the best I've ever seen, the care put into it obvious. Physical instructions were also included, with a link to a video if someone prefers to just follow along with a video.Overall, extremely satisfied with my purchase and have already recommended the website to some friends and coworkers who mentioned they were looking for another chair.

Aaron Smith

00:32 15 Apr 21

Let me begin by saying that I love everything about the idea of this product. I love the concept of remanufacturing these chairs and reselling them. The chair arrived in great packaging and was undamaged. I can tell that considerable thought went into the packaging so that the chair arrived undamaged. Assembly was a breeze after scanning the QR code and watching the assembly video. The chair was assembled in about 10 minutes. I was excited to give the chair a test drive at home since I sit in this same chair at work, albeit an OEM Steelcase chair, and have for 10 years. This is why I think I'm ruined. I wanted to love this chair. I really did. I love using these chairs at work. They are so quiet, comfortable, incredibly durable, and ergonomically friendly. When I began using the chair I was hypersensitive to the differences between the remanufactured chair and the OEM Steelcase chair that I use at work. Since I'm familiar with how to adjust the chair, I adjusted it the same as I do at work. When I was adjusting it, I moved the arms and noticed that the armrest pads were warped and my arms kept slipping off. The OEM chair is less slippery and the material used keeps my arms in place. The movement of the arm rest was also loose and didn't move along with my body like the OEM chair does. When I reclined, the spring mechanism made clicking noises and wouldn't "follow" my body movement when I returned to an upright position. I tried different settings but the clicking wouldn't subside. Lastly, when I set the seat depth for my body size the seat pan would click every time I moved. After using this chair for a month, it's still comfortable and I can sit in it all day, but I don't find it to be on par with the cost. This chair still beats any of the $200.00 big box store office chairs and if this chair was at that price point, then I would be very happy with it. I think that users of OEM Steelcase Leap V2 chairs will only be happy with OEM. Anyone that hasn't tried the OEM chair will love the remanufactured chair. That being said, I respect your product and business model but I feel that I'll only be happy with an OEM chair. I'll be returning the chair and purchasing an OEM model.

Aldis Henry

18:59 13 Apr 21

If you want Steelcase, these are the folks to see. The chair I received was basically brand new. They have ridiculously good customer service. There are only a few companies I can recall since the days of online shopping that are this good.

Ethel Amponsah

18:08 12 Apr 21

Well packaged, accurate product description, nice service

Haley Stone

16:07 12 Apr 21

Dave and his team are pros at what they do. The furniture is top quality and the customer service cannot be beat. Overall, an incredible value for money. Highly recommend!!

Srinivas Pachika

06:45 12 Apr 21

Jane Golden

21:26 10 Apr 21

Great product. Received my Leap chair today. like brand new for half the cost.fast delivery highly recommend!

Erik Dreyer

12:44 10 Apr 21

Everything about the experience was smooth. The chair looks as if it’s brand new. Assembly was easy and quick. I’ve been recommending Crandall’s to my workmates. Totally satisfied customer.

North Post

04:01 10 Apr 21

Chair did not come like new. Very obvious stains and a stink.

simon;peter

22:07 09 Apr 21

My refurbished Steelcase Leap V2 is saving my back one day at time.

Brian Staszewski

21:41 09 Apr 21

I ordered an 8" stool conversion kit from Crandall for my Aeron office chair because I switched to a standing desk but still need to sit down once in a while. The kit was exactly as advertised but once I installed it the chair wasn't quite high enough. I contacted Crandall via their online chat to ask if I could replace my 8" cylinder with a 10" cylinder expecting to pay shipping to do so. The representative was very helpful and quick with dimensions about the new cylinder to make sure it would be the correct size. When I inquired about returning the old one (and how much shipping would cost) I was told "don't worry about it." What a fantastic experience!

cameron henley

23:24 08 Apr 21

Ordered a Steelcase Gesture from them that came in great shape and worked just like the one I tried. Would purchase a chair from them again without a doubt.

Dan Santacroce

22:18 08 Apr 21

I purchased replacement armrests for my Steelcase chair. They are perfect!

Matthew Kersey

18:45 07 Apr 21

Bought a chair online from Crandall, and was impressed! They shipped it out promptly and it arrived much earlier than expected. Product prices are competitive and the remanufactured chairs are excellent quality! I highly recommend them if you're looking for office furniture at a discount without sacrificing quality.

Justin Ellis

17:23 06 Apr 21

Dave was very helpful. Chair looks brand new, and was packed extremely well. Shipping was fast too. I am very happy with my purchase, and would buy another used chair from them before spending the extra money on a new one.

Chad Greenholtz

12:59 06 Apr 21

I had no idea where to even start was looking to purchase a chair. I sent Dave an email going over how much time i spend at my desk and my uses and wants/needs for a chair. Dave responded quickly and we spoke on the phone about the different recommendations. Dave was patient and understand and very thorough. He checked his inventory of chairs not yet posted on his site and emailed me directly options that weren’t yet available! I ended up selecting a leap v2 w headrest in leather and it was ordered, shipped, and delivered within 5 days. Easy to put together and all is perfect! I could not be happier and recommend anyone to use Crandall office furniture

Zach Kalvin

20:47 04 Apr 21

I like the chair and the price isn't bad. The only thing I don't like is how loose the arm rests are. But the chair is comfortable and the company was very helpful.

Melissa Gondek

17:22 04 Apr 21

I ordered a replacement gas cylinder for an office chair, rather than buying a whole new chair. I received my order quickly. The hardware was incorrect, but I received a replacement order very quickly. The installation video on the website helped me replace the cylinder easily. I'd definitely recommend!

Bill Barbour

15:27 04 Apr 21

Great experience! Crandall was very helpful throughout the purchase process. The chair was in perfect condition and easy to assemble thanks to their helpful YouTube videos. As a Michigander, I'm happy to support such a good and honest Michigan company.

Adam Jensen

01:34 04 Apr 21

Chair like new. Packaged well. Shipped quick. Very happy with the outcome.

s chrome

19:37 03 Apr 21

Contacted Crandall Office regarding my Steelcase VI Think chair which was in needs of the Seat & Back Pads. Dave Crandall and his staff were very knowledgeable and provided excellent customer service. I received the correct pads for my chair and they fit like a glove. Appreciate the prompt shipping and excellent customer service. Thx - 5 stars!

chris hymel

21:55 02 Apr 21

Travis Neuman

21:29 02 Apr 21

Alex O.

19:40 02 Apr 21

I bought the 75mm (3 inch) Roller Blade Style Office Chair Casters for my V1 Steelcase Leap chair. They're very solidly built and roll silently on the hardwood floor.

Alejandro Martinez

16:06 02 Apr 21

I found Crandall's website when looking for a chair for my desk in my home office. I found their products to be very well priced, and their instructional videos were quite helpful when making my decision of which chair to purchase. I would very much recommend them.

Craig Dyke

13:29 02 Apr 21

I was apprehensive about buying a refurbished chair for my home office but I wanted a chair that would last a long time and be comfortable and the steelcase chair new was more than I was wanting to spend. Crandall was the best of both worlds. I received a chair that looked and felt brand new at a price tag that I was willing to go with. I've already told all of my friends about them and would highly recommend them to anyone looking for an affordable option to a high end chair.

Emily Aitken

02:21 02 Apr 21

Very glad I ordered my Steelcase chair with Crandall instead of one of the Office Furniture places out east. Initially they were out of stock with the Leap V.2 chair I wanted (Covid demand I suppose). I signed up for notification when back in stock, and it worked! I received an e-mail they were available again and ordered just what I wanted.It came about a week later well packed in a triple layer corrugated box. I had no problem following the included directions, popping the wheels in the sockets and aligning the lift lever with the center lift cylinder. The seat and back cushions, arm rests and wheels weren't just cleaned, but were all new. Nice.I set the seat frame on the cylinder and slid the seat cushion into place and was ready to go. My husband was impressed, both with how easy it was to set up (no tools required), and the quality of the re-furbed chair. Almost like new from a store. Way better than used.My husband is growing tired of his worn big box store office chair. He likes the ergonomics of my Steelcase chair better, and said he will be ordering the same from Crandall soon. They do a terrific job and have great service.This working from home gig is so much better in my new chair. Thanks, guys!

Andy Gritzer

19:17 01 Apr 21

I ordered a remanufactured Leap v2 and it arrived at my house exactly 7 days later. This chair is awesome. I would have assumed it was brand new if I didn't know better. No scuffs or anything that I could find. All adjustments work perfectly. Honestly, I didn't think upgrading to a chair like this would make that big of a difference. I was wrong. Your body will thank you.While, I have not had to deal with customer service yet I am confident that I will be taken care of based on other users' experiences. David Crandall is also very active in the subreddit r/officechairs. He is frequently helping customers resolve issues or answer questions.

Andrew Gibson

12:35 01 Apr 21

I had an EXTREMELY positive experience with Crandall furniture. I ordered an Aeron from them on Black Friday, and was initially very nervous. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and give it a try. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. I couldn’t be more happy with the condition of the chair. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. Everything appears to be in great working order, and shipping/delivery was extremely fast. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong.**update from previous post**So roughly 4 months in, my back support started falling out of the chair. I had noticed some light wear (or manufacturer defect?) within the first back support I received, and it continued to pop out of the chair. I emailed Crandall and received a response within minutes. They not only sent me a brand new back support (a 100 dollar item), but OVERNIGHTED the shipment so I had it the next day. The new support is working perfectly, stays in place, and the chair itself has seriously eliminated all back issues. I will be a customer for life—already looking at a second chair for my father. Thank you Crandall!

Google User

22:32 30 Mar 21

H Kiraly

20:43 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Trey

22:34 29 Mar 21

Steven Rigsby

18:25 29 Mar 21

I had an old, discontinued luxury chair that needed a gas cylinder replacement. The one from Crandall that I ordered was easier to install than the OEM and even seemed to have some upgrades to the design, and my chair's feels as good as new.

Chris Comis

16:06 29 Mar 21

Great, product arrived on time. Very clear communication on shipping. Very competitive prices. Highly recommended

Owen Lian

19:54 28 Mar 21

Excellent product, speedy delivery, had a small issue with lumbar slider but was quickly fixed. Thanks Crandall Office Furniture for providing a truly valuable asset to those that needs to sit for almost half the day continuously. If you are in a position where you sit for 8 or more hours a day, consider this as an investment (thats way cheaper than new, yet looks like new)for your back health for at least 12 years(warranty). Or just so you don't have to be in pain only to then require back surgery from sitting on a ergonomic chair. Wholeheartedly recommend.

Jim DiCostanzo

19:41 28 Mar 21

I purchased a reconditioned office chair from Crandall. The chair arrived very quickly.To be honest, the chair is like new. We are extremely pleased with our purchase and the service we received.

Corey Peak

18:46 26 Mar 21

Excellent price and quality! Very easy assembly requiring no tools.

Corey Grubb

18:32 26 Mar 21

My Steelcase leap v2 is exactly the same as the one my roommate bought from the actual Steelcase site and it saved me a few hundred bucks

Emmett Andrews

20:19 25 Mar 21

Really pleased with my purchase. A trusted friend highly recommended the Steelcase Gesture to me and I wasn’t thrilled with the price. I found an A-grade configuration I really liked from Crandall at a price I felt good about. As far as I can tell, the chair is indistinguishable from new and there were enough options, I didn’t have any trouble finding the configuration I was hoping for. I have only good things to say about the experience. Shipping was also speedy.

Natalie Unigovski

02:54 23 Mar 21

Very pleased with the purchase. Great customer service!

Stefan Hayden

19:55 21 Mar 21

found the right chair part I could not find anywhere else. The photos helped me know it was the right part. Well priced and shipped quickly.

Luci

17:39 21 Mar 21

Michael Cowan

01:40 21 Mar 21

Crandall did a great job for me. The remanufactured Leap 2 chair sent is like new! When I failed to order casters for hard surface flooring and asked customer service about this, they immediately offered to send them free to me. I would order again from Crandell in a quick minute!

M More

23:08 20 Mar 21

The HM Chair arrive on schedule. The packing was very good. Assembly simple. The chair appeared new and functions as if new. Happy Customer!Just so that you know Crandall Chair was one of several stores I explored. Prices were similar at each but your store was the only store where I could get a quick and accurate response from a live person. Customer support has been excellent and is appreciated

Rick Volpe

22:57 19 Mar 21

I recently purchased a refurbished Steelcase Leap V2 chair from Crandall. The folks at Crandall were happy to answer my questions before I purchased. I ordered the chair on a Friday and ten days later I was sitting in it. It was in perfect condition when I received it, and the features I asked for were included. The upholstery was just as pictured on their website, and in addition I ordered the rollerblade style wheels and heavy duty gas cylinder. One more thing you should know: you have the option to purchase a chair that was manufactured in 2020-2021 for an extra $100, as opposed to one built in 2007-2014. I opted for the newer chair, and I'm glad I did. It is perfect. It is as though it is brand new. No scuffs, marks, or any other obvious imperfections.The people at Crandall are very nice including one of the guys you might have seen on YouTube. David Crandall, the VP of the company, was personally involved in my purchase, and followed up with an email reminding me that if I had any problems to please contact him. So, in a world of horrible customer service, I found a company that still believes that the customer is always right (even if he really isn't). And David, thank you. I love the chair.

See all reviews Write a review

Facebook Rating

4.8

Based on 25 reviews

Crandall Office Furniture

4.8

Heidi DePew Kiraly

14:49 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Jerry Wilson

15:54 17 Mar 21

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

Gerard Kampf

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Paul Miller

20:17 01 Aug 20

Good customer service, USA company, great product!

Joan Kohler

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Brittany Weeks

19:46 08 Nov 19

Very helpful and great costumer service!!

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

Paul A. Le

15:11 23 Jun 17

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