12 Year Chair Warranty - Crandall Office Furniture

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 742 reviews

Crandall Office Furniture, Inc.

4.9

Anis Chouchane

01:25 17 Jan 22

Donna Wolaniuk

00:24 16 Jan 22

Sheree Stowe

15:06 15 Jan 22

I love my Leap II refurbished chair. I didn't expect much from a used chair, but it arrived 1 week ahead of schedule with brand new padding/upholstery and only minor wear on the side adjustment knob. Clear assembly instructions were included along with QR code activated video instruction. The chair was together in 10 minutes!

Jessica Cox

23:49 14 Jan 22

I am so pleased with the affordable price, customer service, ship time, and quality of my new beautiful chair, the pumpkin is a little hard to match if you are trying to buy matching furniture however I am thrilled.If anyone cares the ottoman in the picture is an Edeco Square Ottoman Fabric Footrest Stool with Wooden Legs, Orange off Amazon

Mike Delemos

00:22 14 Jan 22

Superb service, fast delivery, and the packing was extremely well done with an emphasis to ensure my chair was protected during shipping!

Grant Johnson

18:41 07 Jan 22

Love it! Stool conversion kit for my Aeron chair arrived early. Easily installed and worked perfectly.

Eric V

17:39 07 Jan 22

Remanufactured chair showed no signs of wear and came in excellent condition. Very good price.

Geoffrey McFather

18:19 03 Jan 22

My Steelcase Leap V2 was customized to my requested specifications and delivered in a well-packaged shipping box within a short couple of weeks. The enclosed instructions were clear and concise. I am extremely pleased with my Crandall Office Furniture Remanufactured Leap V2. This company is top-notch!

Jeff Evey

16:21 02 Jan 22

Absolutely great service and product! I ordered a steelcase, and it came in a touch high for my usage, and they were able to ship me a shorter cylinder from the factory - absolutely amazing customer service. Also the chair is essentially new as far as I can tell from functionality and performance and appearance perspective - fantastic product, could not be happier, and a great price to boot.

J P

03:46 27 Dec 21

Excellent value for their remanufactured Leap V2 chairs. Got 2 (3rd one on order) and both were as described on their site, perfect working condition, no issues at all. Bookmarked their site for future reference, will definitely share with friends and co-workers.

Josh Smith

05:36 26 Dec 21

Great company to do business with. Top notch customer service.

Samantha Brizgis

01:51 24 Dec 21

ysr sridhar

19:41 22 Dec 21

Update 2: Dec 22nd 2 PM ESTThe chair got delivered at 1:30 PM EST now and it has parts MISSING1) Castors 2) Cylinder Sleeve. Also I am not sure if I have received the right cylinder ( long one) for the stool kit config I paid extra for. Once again this is dissapointing !! Will update review based on how the service is going to be...------Update : Thanks to the prompt response and action by Crandall. The item is shipped and I got the tracking number. Have not seen any customer service responding this way. Updated to 5 stars. I believe the product is going to be up to the expectations once it reaches me and I use it . Will update review with product experience once again.Ps : Crandall , don’t want to argue on this as everything is all good , but its no where mentioned at the time of order ( or after placing it ) about 28th as shipment date. Nevertheless thanks for your prompt response.Ordered a chair on Dec 13th and have got no update. Called them and the customer service told me that it would be 28th when the product will be ready to be shipped. I am in a bad need for the chair now and didn’t expect this wait time of 15-16 days for shipment and probably 3-4 more days ( not sure it could be more ) for delivery. All in all 20+ days is not what I thought especially looking at many other reviews mentioning that they received it super fast or within a week. Will update the review once I get the product and overall experience post that. But disappointed as of now due to shipping delays

Lee McEachern

22:51 21 Dec 21

I got the gas cylinder I needed. Installation was easy, given the videos on the website. And customer service was responsive and helpful with a couple of questions that I had. Chair working as good as new now.

Henry G

06:41 21 Dec 21

These guys made it so simple for me to replace and install a cylinder for my 23 Yr old Steelcase chair. I was sure this would be a major hassle and am so glad I went with them as opposed to getting something on Amazon, which no doubt would have been a return and a frustrating ordeal (you get what u pay for). The video made it simple. I really didn't want to go out and buy a pipe to use as a seating tool, so i gently tapped in the retaining ring with a flathead screwdriver and it worked just fine.

Malcolm Hall

19:30 20 Dec 21

I received my chair fairly quickly and was happy with everything. The instructions were pretty clear and I had no trouble assembling the chair. Their YouTube videos are helpful for the assembly process also.

Habib Sadid

05:23 18 Dec 21

Recently I purchased a refurbished office chair, Steelcase Leap V2. The customer services were excellent. The product looked brand new, well packaged, and delivered on a timely manner. I must mention that the price was way below what I saw elsewhere. I will certainly recommend them to others. I am enjoying the chair so much that now I live and work at my desk!

Anna Lisa Ferrante

18:37 17 Dec 21

So happy I went with Crandall after a recommendation by a friend! Ordering what I wanted was easy, and shipping didn't take nearly as long as I expected. The online videos really helped me replace all the parts for my Steelcase Leap v2 on my own, though it took several tries to get the back cushion on (perhaps it would be easier with two people?). They even took back the old, stained, smelly cushions so I didn't have to worry about disposing them myself. Even though my chair was technically manufactured in 2008, it looks and feels brand new!

Charlie Juneau

18:04 16 Dec 21

I received my reconditioned chair and love it. I ordered a gesture with headrest and for the savings over a brand new chair (about 500$) the few minor blemishes are more than tolerable. All the work they do, the stitching, the fabric and cleanup on these chairs are great. I wouldn’t hesitate to order from them again.I did pay extra to have a chair made in 2020-2021. the chair i received was made in early 2021 so it was as described. I’m sure that older chairs with more prior use will show more blemishes but this chair looked damn near brand new.

Ben Hayes

22:23 12 Dec 21

Got the part (new gas cylinder for lift function) I need for my Aeron chair at a great price. The part looks like it is well made and has functioned well for the last month that it has been installed.

lillian tang

18:07 10 Dec 21

Fast shipping. Getting great value for my Steelcase chair without the high price tag.

Christopher Miller

19:47 09 Dec 21

After a lot of research I felt most comfortable going with Crandall for my Herman Miller purchase. Was actually surprised how good the condition of my chair was. Not 1 blemish. Highly recommended!

Joseph Brassard

16:40 06 Dec 21

I took a long time thinking about a home office chair. Visited both Herman Miller and Steelcase showrooms, and decided an Aeron would be best for me.However, the price tag ($1,200+ even with holiday discount!) was a bit too steep. Enter, Crandall Office Furniture.I was able to get on a wait list for the Classic Aeron, refurbished to like-new condition.I have to say this was a great choice. It was about half the cost of a brand new one and the value is incredible.Looks great, works totally find, arrived mostly assembled (I had to basically screw the seat back to the seat pan but that was really it).They also shipped me a new "clamshell" that covers the mechanism under the seat when mine was making some squeaking noises. All with no charge.So, two thumbs up! Really pleased with the service and the product.

Jasper Lin

21:59 04 Dec 21

Faster delivery than expected. The quality is basically brand new. Only upon very discerning examination does one see some inconsequential wear and tear. The padding is soft. The comfort is high as expected. Functionality is all there.The instructions for assembly is pretty straightforward. The packaging was robust.If you want a top of the line chair at a reasonable price, this is the way to go.

Ramon Corpus

18:57 03 Dec 21

If your spine has degenerative disks or if you have back issues then you know how challenging it is to find a comfortable chair. This is the only chair I choose to sit on. It literally is therapy for my back.

Thomas Soles

23:46 02 Dec 21

Absolutely stellar customer service. David helped me tackle an issue with a chair, that I bought from a different company. The other company never bothered to answer a simple email. David stepped up when he found me posting on a reddit forum about my chair. He helped me resolve my issue almost immediately. The next chair I buy will only be from this company!

Rory Regina

03:45 30 Nov 21

These guy's were super helpful making sure I got the parts I needed for my very early build Leap v1 chair. The replacement arm pads fit perfect and are very comfortable. Shipping was also very fast. I'll be going to them when it comes time for a new chair.

Ryan K.

04:57 29 Nov 21

Very pleased with the refurbished Steelcase Leap V2 that I purchased. The product was very close to seeming brand new even though it was below half of MSRP. The added twelve year warranty reassures me in regards to any future issues. Would certainly purchase it again!

Garrett G

02:35 29 Nov 21

Became aware of this company while researching office chairs on Reddit and couldn't be happier with the experience. Delivery and product was as expected and highly recommend to anybody looking for good quality products!Purchased: Steelcase Leap V2

Czartek

11:33 28 Nov 21

I have recently purchased two late model return and they looked perfect -- like brand new. Very easy assembly and function just as advertised. One was a Lleap V2 with headrest and a Steelcase Series 1 that is also very comfortable and supportive.I couldn't be more pleased. The shipping was right on time as well.

Jared C

13:53 27 Nov 21

Outstanding chair rebuild. Can't tell it's not new - but my bank account can! Looking forward to years of use. Well packed and shipped fast. Nice job Crandall Office.

Jonathan Miller

19:23 24 Nov 21

Crandall has been great to work with, a really good place to order office furniture.

Daniel O'Shea

06:56 23 Nov 21

Amanda Beiner

14:55 21 Nov 21

Brad Rhodes

16:39 20 Nov 21

I ordered a Factory Refurbished Steelcase Series 1 chair for my home office. The chair arrived in new packaging and perfect condition. Crandall is an outstanding resource for high quality furniture at affordable prices.

David Gurock

17:22 19 Nov 21

It was easy to order, I had questions which a quick call to Kim cleared up. Chair was exactly what I wanted and what I ordered.Shipped early and arrived early.I am very happy with the chair and Crandall.

Alec Daniels

20:24 18 Nov 21

I had to get a replacement gas cylinder for my steelcase leap chair and steelcase was not very helpful and when I finally got a reply it was going to be $148. I found Crandall Office and they were able to ship me a new direct replacement cylinder for $47 total! Absolutely perfect and highly recommend.

Sarah Louchart

17:41 18 Nov 21

easy and fast delivery. great quality product

Dustin Owens

17:26 17 Nov 21

Great Products, Incredible Customer Support. I ordered 2 refurbished chairs from Crandall Office Furniture. They arrived quickly and in excellent condition as described. When I found a part damaged during shipping, they were incredibly fast to respond, friendly, and had a replacement part out in a day.I highly recommend Crandall Office Furniture!

Adam Pitzele

16:20 17 Nov 21

The LeapV2 I bought was remanufactured very well. The chair has a numer of minor scuff marks but over all it's in excellent condition for a ~12 year old chair. With the new fabric/cushion/arm pads/castors, it more or less feels like new. I did have an issue getting it setup. The new gas canister I was sent didn't quite fit the chair but Crandall was very helpful in getting that resolved. Great customer service. I would definitely do business w/ them again.

Aaron Zimmerman

21:00 13 Nov 21

I contacted Crandall's out of the blue hoping they would have a spare part for my Leap chair. Kim was extremely helpful and prompt, and with just a few emails the part was on its way for a shockingly low price. And it was exactly what I needed. I really recommend this place, great customer service.

Robert Mitchell

15:24 12 Nov 21

Efficient and courteous staff with product delivered promptly in like new condition. Highly recommend and will make future purchases.

Jacob Staub

13:59 12 Nov 21

Needed a replacement cylinder for a Steelcase Leap office chair. Sourcing from Crandall was a seamless experience. Will do business with Crandall again when the need arises.

C Chinn

20:07 11 Nov 21

They offer great value and the warranty really gives peace of mind.

B FordSkype

23:17 10 Nov 21

Chair arrived early and has been great for home office use

Leon Huang

18:06 06 Nov 21

Arrived perfectly packaged. Instructions we super clear and simple to follow. Reupholstery makes the chair basically new!

Chad Lyle

00:55 06 Nov 21

This is my second Leap V2-- the first from Crandall through their Authorized Factory Returns. I got it fully loaded, aluminum frame, 4 way arms, Cognet: Connect fabric, etc. Brand new this thing had to have cost the original owner $1500 plus, minimum. The original return even had the super expensive hardwood casters (With polished aluminum to match the frame). Upon request they sent the casters with the chair, as well as the new casters they send with their sold units. Nice.This is where the problems started. The gas cylinder wasn't in the box when it arrived. I assume the packager confused the second set of wheels with the cylinder, or it was sent separately and ended up in the hands of my methy neighbor. Okay, fine. I complained and they sent a replacement overnight. The replacement cylinder was faulty-- it had to be. There was an usual wobble and the chair leaned to the right causing back pain. I took the chair apart several times trying to fix the issue myself, which meant I needed tools I didn't own. More on this later. I escalated the new issue to Crandall's customer service, and after providing the requested photos they determined the cylinder must be faulty. Another overnight later and I have the third shipment from Crandall.I thought getting the seat cushion off the chair was a pain-- little did I know how difficult it would be to remove a metal gas cylinder from an aluminum chair frame. Two rubber mallets and a can of WD-40 (and an hour of pounding in a small city apartment) later and the damn thing finally released. I put the chair back together and... It feels like my first Leap V2! I'm comfortable again! I don't feel like I wasted $1000! I'm happy.

Kate Senzamici

16:25 05 Nov 21

Branden Roden

16:05 04 Nov 21

So far the quality of the chair is great. Purchased a remanufactured Leap V2 with some custom fabric options.My order was slightly delayed and David was extremely responsive and apologetic. Highly recommend these folks.

Prashanth Velayudhan

03:13 04 Nov 21

Outstanding kindness and customer service.

Lily Hall

21:21 31 Oct 21

LOVE the chair! Great place to buy a quality product!

Don Ray

16:06 28 Oct 21

Very happy with my new office chair. It is as described and delivery was quick.

Tim Kraus

17:20 27 Oct 21

My chair arrived much sooner than expected. I ordered a Steelcase Leap V2 on a Tuesday night and I received it on Friday of that same week. Other than a few scuffs on the plastic, the chair is in excellent condition and of course they replace many of the parts to bring it to near new condition. I recommend anyone looking for a chair to order from Crandall. These refurbished chairs are a tremendous value and I expect to get many years of use out of mine.

Evan Phillips

04:55 27 Oct 21

Stéfan van der Walt

18:21 23 Oct 21

I ordered a refurbished chair online. The item was well priced, arrived on time, was well packaged, and had clear assembly instructions. I cannot even notice where the seat material was replaced. All in all a perfect experience.

Andrew Weckstein

16:24 23 Oct 21

Bought a new gas cylinder for my steelcase leap and it works great!

Tom Nichols

12:41 22 Oct 21

I ordered 2 chairs. Easy to search for the chairs, great descriptions, etc. Arrived in only a few days and were put together in 10 minutes. Love the chairs and I love the experience with Crandall.

Mark Delles

16:35 21 Oct 21

Perfect. I was concerned, because the cylinder didn't look exactly like the one in the chair, but it fits and works perfectly. The installation video was perfect. The hardest part was getting the cylinder off the base (my 3lb hammer was up to the task.)

Joseph Cooper

16:08 21 Oct 21

Really great communication over email when trying to figure out a chair to buy. I got a B Grade Steelcase Gesture and I'm extremely happy with it.

Bonnie Binkley

00:58 20 Oct 21

I purchased a refurbished Steelcase Series 2. The chair fits me really well, and and is incredibly comfortable. I wish I had done this sooner.

Stanley Kobylanski

18:34 17 Oct 21

The gas cylinder fit perfectly, was easy to install, and has been working fine for the first month. Chair is much more comfortable now.

Colin Hatmaker

16:47 15 Oct 21

Got a great deal on a slightly used chair. Chair arrived timely and was easy to assemble. Same warranty as new- it was a no brainer!

Mike Portalios

15:37 15 Oct 21

This is my updated part of the review. Received refund today for the chair. See story below. It seems most people are very happy with the product they receive. I added a star because a solution was reached and they made good with their promise. The other part I noticed they are small buisness and they have systems in place . Example they send return labels a certain day a week only. I think that could be improved. Ialmost bought another chair last night since they had a 15% flash sale for 2 days only and really I should give them a second chance at purchasing a chair. The reason I did not buy one was because I saw that Steelcase website also has sales and if you like the color they offer you for the sale you can get a good sale price direct from Steelcase for the chair models: the Amia, Leap , Think and Gesture chair. I will visit this site from time to time and see if in the near future if I would like to make another purchase and update this review one more time. I have watched a lot of the you tube videos that Crandall has on the site I find them informative but I also find some that try to explain why you may find defects in chairs received a little bit needing improvement in the wording used. As I mentioned what I say is not the typical customer review and is only for information for my experience. If I was to but another chair I would by Grade A return.Original review: Read many good reviews for this retailer. My experience so far is not that great. Bought a type B Steelcase Amia chair. Noticed the extra drilled hole on bottom of chair and even a third attempt at a new hole and small dent when I attached the back. The chair is comfortable but the seat is not level it is half an inch off on one side. However when I place the level on the arms it is fine same as the floor. Perhaps that is something this model has inherited since all the mechanisms are on one side. But pulling up and down on the seat there is a lot more play on one side. I removed seat carefully and replaced hoping this would solve the issue but it did not. I send photos and tried to ask for a return. So far but customer service is not available at all. Phone calls no answer . Emails, first email answered but after that nothing. This chair is suppose to be new with minor scuffs that a customer returned in the 14 day window that Steelcase gives. I am thinking I may have to end up doing a claim with PayPal. I will update this review later if anything changes. For a chair that cost $500 and with the description advertised I expected a little more, at least level seat. If the seat was level I would be a happy customer but looking at the uneven seat daily will bother me.

Sam Schumacher

20:53 14 Oct 21

I've purchased two Steecase Series 1 chairs from Crandall Office Furniture in 2021, and with both orders I experienced very fair pricing, excellent customer service, quick shipping, and good packaging. I would absolutely buy more office furniture from this company!

Britt West

17:39 14 Oct 21

Great product. Easy installation. Saved me from buying a new $1000 chair.Highly recommend

Harrison Saturley-Hall

14:26 13 Oct 21

This was the only place I found which stocked the particular Steelcase part which I needed to repair my wife's chair. The shipping was faster than promised by almost a week and I am very happy with my purchase.

John Suh

14:23 12 Oct 21

Excellent customer service beyond a simple transaction. Was missing a part on my chair and I inquired about it to David. He was able to address my needs, offered a reasonable price, and directed me toward install videos. Couldn't be happier.

Jason Low

18:52 11 Oct 21

Crandall has accounted for the nuances exceptionally well on their website for my chair's Gas Cylinder replacement. They've shared details about the product documented on their website that could be of concern when different than their video tutorial, and is deeply appreciated. In my case it was the side activated unit which no longer requires alignment on install. No other seller of this part has nuances documented this well. The how to videos are spot on to be successful in doing the work myself. Thank you.

Steve Rector

22:21 09 Oct 21

Got a great steelcase chair at a great price! Very pleased!

Leonid Glazychev

19:36 09 Oct 21

I have received my refurbished Aeron chair very quickly, and it both looks and feels like new despite costing around 60% of the new one. The seat cloth, the gas lift, the casters, and the armrests have all been replaced with new ones. Couldn't have been happier given the MSRP...

Alice Luong

15:21 09 Oct 21

I ordered a Leaf v2 early pandemic for my home office. It was great. Now that we are back full time in the office I ordered 5 more chairs for the team!

Walter Stiles

20:38 08 Oct 21

Part was exactly what I needed to repair a Steelcase chair. Fast shipping and a reasonable price. Thanks.

Joe Arko

16:31 08 Oct 21

High quality remanufactured Steelcase Gesture. Like new, less expensive than a used one. Great deal.

Bryan Siders

03:13 04 Oct 21

I ordered and received a Steelcase Leap v2 and skate wheels. Shipping was fast and my chair arrived well-packaged. Everything seemed brand new, so yeah, no complaints. I'd recommend using Crandall Office Furniture for Steelcase office chair purchases, and I'll be back the next time I need a chair.

Nick Hunter

05:19 02 Oct 21

An amazing way to get a premium re-manufactured chair for a fraction of the price. The 12-year warranty really sweetens the deal.

Manuel Rodriguez

13:05 01 Oct 21

Great easy to install. Had all information as to how to do it yourself

Chris Miller

16:07 29 Sep 21

I got a replacement seat pad for my office chair. It's amazing. Delivered fast, reasonable cost, and a super easy transaction.

Rose Anderson

13:27 27 Sep 21

Great eco friendly chair!

Peter Ford

17:15 26 Sep 21

Crandall Office Furniture has been key to me finding a couple critical parts for my Herman Miller office chair. A+ Customer service. Orders shipped on a timely basis. Returns processed on a timely basis. Demonstration videos are stellar.

Drew Elliott

14:15 26 Sep 21

Allison Ascenzi

18:23 25 Sep 21

Everything went very smoothly, from ordering to delivery. The chair came mostly put-together, so it was very easy to set up. Be advised that you need a 1/2" socket to tighten the bolts. The chair is fantastic & looks brand new. If my apartment complex is hit be a meteor, this chair will still be intact. I was able to order the stool kit for it, so it works with my standing height table. A great addition to my home office!

Sachin Shah

18:39 23 Sep 21

The steelcase chair I purchased was exactly as described, and the price was fantastic! I would definitely purchase from here again. And unlike other retailers that sell “open box” chairs without actually describing what has been replaced or what condition they are in, Crandall was very clear about which chairs were actually like new, which had a few minor damages, and which had been refurbished. Highly recommend!

Lucky Flores

18:13 23 Sep 21

So far, I have had the chair for a few days and it is extremely comfortable. I like all the adjustable components and ease of use. It was very easy to assemble and quick with no tools. I wouldn’t know the difference between this preowned chair and a brand new chair. That’s how good a job in refurbishing Crandall does. I would say, save the money unless you’re set on a new chair or have a big bank account and get one of these great chairs.

23:20 19 Sep 21

19:21 19 Sep 21

23:04 18 Sep 21

16:49 18 Sep 21

Chair I bought is in even better condition than I expected. Putting it together was a 2 minute process and super easy. Shipping was fast enough. Extremely pleased and would absolutely use again if I needed another chair.

David Gordon

09:09 18 Sep 21

David Kessler

22:19 17 Sep 21

I ordered a factory return Steelcase chair through the website and couldn't be happier with the experience. Shipping was prompt, packaging was good, assembly consisted of two screws and they even provided the tool. I can't tell the difference between this and a brand new chair (but my wallet sure can). When my wife's box-store desk chair falls apart (probably won't take long) I'll definitely come back to Crandall for its replacement.

Sid Burgess

21:51 17 Sep 21

Chair is perfect! Exactly as described. Very well packaged. Excellent assembly instructions had me up and rolling down the hall to my desk in short order.

Scott Pogasic

22:14 16 Sep 21

Great experience. Excellent customer service. Their website is so easy to place an order and its clear exactly what you are buying. Shipping was fast and the refurbished chair obviously received a lot of attention as it looks great and functions like a new chair!

Amy Lane

13:48 13 Sep 21

After doing a ton of research, I decided the Steelcase Leap was the chair for me - but the price of a brand new one was more than I wanted to spend. Ultimately, after looking at all the Crandall website - I decided to buy one re-manufactured. I was happy to be re-using instead of buying brand new and I got the select the perfect color - and I appreciated that Crandall's actually increased the padding in the seat pan from the standard Steelcase seat. All that, plus Crandall's 12 year warranty sold me. My new chair has been terrific - and has made my long days much more comfortable. I was able to assemble the chair myself. I also found on their website the wonderful charitable work Crandall's does and it makes me feel good to support a business that does good work. Thank you!

Jordan Miller

21:30 12 Sep 21

Crandall’s refurbished chairs are a no brained. A brand new Steelcase Leap V2 is a huge investment. And, the refurbished one we purchased from Crandall looks and functions like it’s brand new. Very happy with it.

Elizabeth Mathewson

19:52 12 Sep 21

Crandall Office Furniture supplied my refurbished Steelcase Gesture Office Chair. The chair arrived in excellent condition and was delivered sooner than promised. The comfort provided by this chair is superior to any chair I have ever used in the 48 years I have been sitting in office chairs. The video regarding assembly made the process a snap. Thank you for great service and a great product.

Tim Litsch

17:36 12 Sep 21

I ordered the Steelcase Gesture chair from Crandall, and after a week or so, it arrived. The chair was packed very efficiently, and suffered no damage in shipping. I'd ordered the tall lift cylinder, and the skateboard wheels and the upholstery colors I'd picked were almost exactly as shown on the website. The chair is a magnificent beast.I assembled it -- piece of cake! -- and wheeled it to my desk, where I discovered I'd ordered the wrong lift unit. My chair sat so high I couldn't get my knees under the desk. (I'm a big guy, and accustomed to ordering the largest of whatever size option there might be!) I sent an e-mail to Crandall's help desk, and got a response saying they'd send me a replacement regular size lift, to replace the incorrectly ordered tall lift. At no cost! Wow! Keep in mind they sent me exactly what I ordered, and then, to make me happy, replaced a perfectly good lift with another.I received the replacement in a few days, replaced the tall lift with the shorter unit, and now the chair is perfect.But, almost more importantly, I cannot imagine a better customer service situation than I had with Crandall. If you, like me, are a smidge nervous about spending a good sum of money for an on-line - literally sight-unseen -- purchase, I can attest to Crandall's refinishing quality and desire to make your purchase all they advertise it to be.

Mesphyr

09:32 12 Sep 21

Mike Daur

19:23 09 Sep 21

The helpful website and instructional videos allowed me to order the correct replacement parts for my Herman Miller Aeron chair. The parts arrived earlier than promised, and were easy to install. Would recommend to others.

Daniel

18:25 09 Sep 21

Order was delivered quickly, had all the right parts, and was easy to put together. Exactly what I wanted

Gretchen Bozak

14:45 05 Sep 21

Everything was perfect. Product, delivery, clear instructions... You guys rock!

Paula Ribeiro

21:53 04 Sep 21

Awesome value! The ordering experience was easy and shipping SUPER fast!

See all reviews Write a review

Facebook Rating

4.9

Based on 28 reviews

Crandall Office Furniture

4.9

Donna Harrison

21:20 02 Aug 21

Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!

Michael Phillip Eastman

12:23 05 Jul 21

I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!

Lisa Brohl Epley

19:26 01 Jul 21

Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!

Heidi DePew Kiraly

14:49 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Jerry Wilson

15:54 17 Mar 21

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

Gerard Kampf

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Paul Miller

20:17 01 Aug 20

Good customer service, USA company, great product!

Joan Kohler

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Brittany Weeks

19:46 08 Nov 19

Very helpful and great costumer service!!

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

Paul A. Le

15:11 23 Jun 17

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