12 Year Chair Warranty - Crandall Office Furniture

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

5.0

Based on 240 reviews

Crandall Office Furniture, Inc.

5.0

Michael Pham

00:37 11 Jul 20

I recently ordered a leap V2 with some customization from Crandall. It currently only took 2 business weeks to get it from order to door. The refurbished covers and components were top notch. I immediately noticed a difference after using it for a few hours. I would highly recommend them. Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. I am happy with my purchase.

Kevin Duffy

19:34 10 Jul 20

Remanuf. chair (leap V2) delivered very fast, exactly as ordered--- feels like a new chair!!! Instructions (written & videos) were clear, went together quickly. Minor issue with arm rest pads, but Mike is taking care of that as well. Thanks Crandall!

Abigail Pankiewicz

17:08 10 Jul 20

We love our Crandall office chair. Very comfortable and we love the custom upholstery that we chose! It arrived very promptly and it was easy to assemble. Thank you!

Chip Harris

11:20 10 Jul 20

Works great, and I love the roller blade wheels!

Vanessa Bui

00:12 10 Jul 20

Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. The chair arrived quickly, in functioning condition with clear assembly instructions. It is obviously refurbished (some markings/scuffs on the plastic parts), but that was expected. Really love the idea of getting refurbished furniture instead of contributing to new waste. I am recommending this to all of my friends and colleagues!

A M

19:39 09 Jul 20

Outstanding service and excellent product. The chair I received was in mint condition. I opted for extra cushioning in the seat and I’m glad I did. It definitely adds to the comfort. The reupholstering makes the chair look brand new. At every step of the process things ran smoothly and Crandall delivered on every promise made. It is so rare to have a customer experience like this. I would highly recommend their remanufactured chairs. Doing business with them was a pleasure.

Rohit Upadhyaya

18:26 09 Jul 20

Been a week since I got my Leap V2. Affordable remanufactured high-end chairs and good customer service, fast shipping. No complaints so far.

Doug Lee

18:12 09 Jul 20

Incredible work done by incredible people. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff.

Patrick Russell

12:17 09 Jul 20

I had an awesome experience ordering a Steelcase Criterion chair from this company. I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly!

Chris G. Sellers

17:02 08 Jul 20

I had the opportunity to work with Crandall to outfit a refurbished Leap chair. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. The unit was in great condition. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. The unit came partially unassembled. There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. It was well done and I put my unit together in about 15 minutes. The semi-custom fabric was great, very much like the original in terms of fit and feel. I would do this again for sure and this place is going to be popular if the results for everyone are as good as mine. Shipping was rapid once they shipped it - 1 day (Michigan). It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. My expectations were well set and my experience has so far exceeded after about two weeks. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience.

I S

04:02 08 Jul 20

I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! Simply amazing! I'm glad they are in a business. I initially ordered from a different company but they didn't have cylinders in stock. That other company showed me a DIY link on YouTube on how to replace a cylinder. That video belonged to Crandall, so I went with them instead and I'm glad I did! Will be definitely returning for another one. Forget about Craigslist junk, go straight to them.

BCLA TechSvcs

00:14 08 Jul 20

I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. Reassembly was quick and easy, thanks to the YouTube video. This is a comfortable, highly adjustable chair, and it functions like new. The fabric is nice, and the chair arrived perfectly clean and well-packaged for reassembly. There was a shipping snafu that was entirely my fault, and I received email support from Crandall Office Furniture to help ensure that the delivery arrived at my correct address after some issues with a correction at UPS. I am very happy with the purchase and highly recommend this company.

Berry Gibson

22:15 07 Jul 20

Ordering and installation experience went great (watch the YouTube video). All components packaged well and appear to be new or good as new. Loving the comfy chair and ergonomics.

Jon

09:10 07 Jul 20

Very happy with my refurbished Steelcase Leap V2. Looks and feels in great condition.

moncat moncat

21:18 06 Jul 20

Tupper Tobin

19:51 05 Jul 20

Great chairs! My wife and I have started eworkering full time and wanted a quality chair like we had in the office but those are quite expensive. Crandall was the perfect solution. Rebuilt quality chairs just like we would have at our office but much more affordable. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves.

Thomas Topp

01:25 05 Jul 20

Great quality chair, reliable delivery.

David Wilson

17:21 03 Jul 20

Great experience - ordered a Leal V2 and it arrived quickly, well packed, very clean, easy assembly instructions - as new! Highly recommended.

Tiffany R

16:45 03 Jul 20

Ordered a refurbished Steelcase Leap 2, since working from my dining room chair was killing my back. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. Would not hesitate to order from them again if I needed more furniture!

Jonathan Zhang

16:07 03 Jul 20

Ordered a remanufactured chair, and it came with a leaky cylinder. Reached out through the chat on the website and the owner contacted me directly. Had a new cylinder shipped the next day, and got it all fixed. Couldn't be happier with their customer service!

Pfe Pfe

12:48 03 Jul 20

Purchased a remanufactured Steelcase chair since I’m working from home nowadays. Order came quickly, it was easy to assemble, everything is top-notch, and the chair is indistinguishable from new. Totally satisfied, and I feel like I got a wonderful bargain.

Angela Mingione

20:53 02 Jul 20

I ordered two Steelcase Leap V2 chairs after missing my desk chair from the office during working from home. The chairs arrived quickly, they were easy to put together (with paper instructions and a video!), and they’re super comfortable!

Matt L

20:43 02 Jul 20

I ordered a remanufactured Steelcase Leap V2 from this company and received the chair about a week prior to posting this. The chair was very easy to assemble thanks to the straight forward instructions included in the box, and the actual quality of the chair has been stellar. Despite being remanufactured, it could probably pass as a brand new chair (all for about half the price of a brand new one!) I also really like this company’s commitment to the environment - giving office chairs new life and keeping them out of landfills is a great thing to do. Even if I could buy a brand new one for the same price, I’d still choose to buy my chair from here because it would be better for the environment. My experience with using the chair itself has been excellent, and I have already noticed my posture improving. Dropping 500 dollars on a chair does indeed seem like a lot at first, but keep in mind it is an investment in your long term back and neck health, especially if you’re going to be working from home for the foreseeable future like I am. Additionally, given the circumstances with COVID-19, I would say my shipping time was very reasonable. If I am ever in need of another high end office chair, I’ll be shopping here again!

Cory Hames

20:20 01 Jul 20

Great experience all around. Great company providing a wonderful solution. I spoke to the owners of the company regarding the purchase. They were patient and helpful. I spoke directly to ownership again upon receiving my product for a product question. Again - patient and helpful. They sent me video footage with step my step instruction. This company is genuine in their service and product offering.

David Yang

18:20 30 Jun 20

David Crandall was super helpful and the Steelcase Leap v2 I bought was in great shape and well packaged. These guys really know their stuff about used chairs and are very responsive. Definitely the place to go!

Ross Quesnell

18:05 30 Jun 20

Crandall Office has excellent customer service. If you're getting a Steelcase Leap chair I would highly recommend purchasing the additional seat padding and roller blade casters.

Jessica Tassan

10:57 29 Jun 20

Fast shipping, chair is awesome!

Christos Miltiadou

02:12 29 Jun 20

Emily Chen

18:56 26 Jun 20

I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. I am very happy with my purchase. I chose the Leap V2 because we have these at our office. I strongly recommend the additional 1/2" padding! Because of the extra padding, this chair is more comfortable than the one at the office. :)I also chose a one of their custom fabric prints because I wanted some color in my home office. I don't regret my decision! The fabric is beautiful and of a great quality.Thank you so much, Crandall Folks!

jswa17

23:17 25 Jun 20

Remanufactured chair looks and feels new!!! Great customer service. Highly recommended!

Jason De Martini

05:19 25 Jun 20

The chair I purchased is amazingly comfortable. It is a quality product that seems like it will last for years. I had an issue with assembly but I contacted the office by phone and had the issue resolved that same day. Crandall office has been professional and responsive throughout, and I highly recommend purchasing a remanufactured chair through them.

G Davis

00:49 25 Jun 20

D Kauffman

15:51 24 Jun 20

Product took a few days to arrive, but works as expected. I ordered a Steelcase Leap refurbed with a fancy, mesh backing. Came in pieces with a two-page instruction sheet. Easy enough to put together, no tools required. Recommended for quality furniture at a discount over new.

Robert Cavallito

20:47 22 Jun 20

The chair I ordered arrived in less time than was originally communicated to me, was in excellent condition and was very easy to assemble. I would absolutely purchase from Crandall again.

David Elkus

20:08 22 Jun 20

We needed a small part for an Equa office chair. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. All for $10 of parts. Completely satisfied.

Greg Posco

05:47 20 Jun 20

David McKay

21:31 19 Jun 20

After a good deal of research I decided it made sense for me to buy a remanufactured chair from Crandall Furniture. The lead time given was 5 to 10 business days. It arrived in 8 business days. The packaging was done well and all the parts were in excellent condition. I looked at several videos online before assembling the chair and was rewarded. I did run into one problem in the process. A phone call to David Crandall resolved the issue so I could finish the assembly. The quality of the material was outstanding. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture.

Rob Georges

13:49 19 Jun 20

I ordered a remanufactured office chair. I arrived in great shape and was easy to assembly. I am very happy with my purchase.

Margaret

13:03 19 Jun 20

Great customer service, fantastic chair! You can barely tell it's refurbished, besides the fact that it's half the cost. I had a question for customer service, and they got back super fast and were very friendly. The chair itself is amazing. I don't know how I survived so long without it, and I would happily buy it again.

Sean Wang

21:07 18 Jun 20

I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. However, within a few minutes, the chair was assembled and ready for sitting. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts.

Phaj Xyooj

21:02 18 Jun 20

Amazing experience and team! Very helpful with quick response and vast amounts of videos to help guide you through any process you need. This will now be my go-to for chairs. Will easily recommend to others. Only one small thing when ordering the product. The ordering status never changed until it was fully shipped out. Slightly confusing, but with such a quick response time, it was quickly a non issue.

Travis Roesner

23:49 16 Jun 20

I couldn't be more impressed with my experience ordering a Steelcase Gesture chair from Crandall Office Furniture; the chair essentially looked brand new when I pulled it out of the box, and I was even able to add a heavy-duty gas spring and better caters to the chair. All of this was still hundreds of dollars less than ordering a new one direct from Steelcase - plus, knowing I was able to re-use a chair that could've ended up in a landfill is really nice. Bonus points: almost all of the packaging was recyclable, too. I will absolutely be coming back to COF when I have need of high quality office furniture in the future.

Erick Parra

14:30 16 Jun 20

Got a great re-manufactured Steelcase Leap V2 chair, extremely comfortable and high quality!

Vincent Parker

03:00 16 Jun 20

Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. Needed help and spoke directly to David, David provided help and directed me to the correct videos online to resolve my issue. Great product and customer service!

John Slattery

23:22 15 Jun 20

Ordered a Steelcase 453 Criterion gas cylinder. Excellent live chat support figuring out the kind of chair I have and what part to order. Arrived quickly, exactly as described. Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. Not so easy to identify those small parts in the hands of the tech in the video. Something else useful would be a list of alternatives to the retainer installing tool. A suggestion from live chat was a piece of 1" pipe. When I got my chair apart, it was clear that would be too big. What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) Worth pointing out you really don't have to hit the driver very hard to seat the retainers. It's not like you're installing an automotive wheel bearing race. Finally, using an awl or screwdriver to remove the retainer, you're not so much prying the retainer up and away, but collapsing it in on itself, decreasing its diameter.

Corey Greer

20:25 15 Jun 20

Fast shipping. Customer support is stellar. Staff very friendly and helpful!

Preston Hale

19:41 15 Jun 20

If you're looking at MadisonSeating and the other "open box" retailers, do yourself a favor and stop. Crandall are the real deal. The Leap V2 chair I got was, quite literally, like new. I'm not sure I would've complained if Steelcase had sent it to me direct. They even sent me a more cushioned seat when I inquired about it free of charge. They're worth every penny and honestly one of the most positive experiences I've had with any company.

Allan C

15:06 13 Jun 20

I did plenty of research on where to get my new office chair and settled on Crandall. The ordering process was really pleasant and it took 1 week to receive my chair. I'm happy with my Steelcase Amia. The red color on it looks great! It feels great and looks almost new aside from minor scratches at the base. If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. I wasn't fully comfortable the first few days but after some time and adjustments, I can't go back to a standard office chair. Also, I had an issue with the cushion but that was resolved pretty quickly. I highly recommend getting chairs from these guys.

Chun Yi

14:39 12 Jun 20

Crandall Office Furniture is the real deal. Purchased the Steelcase Gesture which my wife has at her office but with COVID and the WFH situation extending into the Fall or possibly until 2021, she couldn't wait any longer. Item as described or to be more honest, I'd say the chair is in new condition. Spoke with Dave as I had a question about the status of the order but the turnaround time is absolutely insane -- purchased on a Saturday, shipped that following Wednesday and received on the East Coast that Friday morning. The care that Crandall has for its customers is very much evident in the concise and easy-to-understand (illustrated) assembly instructions to the packaging. Thank you!

Dennis Du

22:05 10 Jun 20

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Facebook Rating

5.0

Based on 18 reviews

Crandall Office Furniture

5.0

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Oleg Shpak

00:36 28 May 20

For all intends and purposes I received a new chair, with nice custom add-ons, and super fast. What a great business!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Brittany Weeks

19:46 08 Nov 19

Very helpful and great costumer service!!

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

Paul A. Le

15:11 23 Jun 17

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