8957 – Steelcase V2 Leap – Grade A

Original price was: $1,405.00.Current price is: $1,124.00.

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Steelcase Authorized Factory Returns

Crandall Office Furniture is now proud to be offering Steelcase Authorized Factory Returned Office Chairs.

Like us, Steelcase has a free, no questions asked return policy on their chairs, and when a customer returns a chair, they are still in great shape. Through a partnership agreement with Steelcase, Crandall Office Furniture is now able to take these authorized returned chairs, and offer them to our customers at a reduced price.

All of these chairs come with our 12 Year Warranty, and a 14 Day Free Returns Policy.

Learn More About Our Authorized Returns Program

Date of Manufacture: 01/05/2024

Returned Chairs Grading

Understanding Steelcase Authorized Factory Returned Chair Grades

Weight 58 lbs
Dimensions 26 × 17 × 32 in
Product Type

Steelcase Authorized Factory Returned Office Chair

Return Grade

Grade A – Steelcase Authorized Factory Return




Steelcase 462 Leap V2

Steelcase Fabric Line

Cogent: Connect

Chair Fabric Color

5S28 – Cogent: Connect – Root Beer

Chair Frame Color

Black Frame – 6205

Chair Base Color

Matches Frame Color

Chair Arm Style

4D Arms – Fully Adjustable 4-Way Arms

Chair Lumbar Support

Additional Lumbar Support


No Headrest

Chair Height

Standard Chair Height


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Additional SAFR Information:

Warranty & Returns:

Steelcase Authorized Factory Return Grades Explained Video:

Closer Look - Steelcase Cogent:Connect Fabric:

Closer Look - Steelcase Era Fabric:

Comparison - Steelcase Cogent:Connect vs Era Fabrics:

Warranty & Returns:

All Steelcase Authorized Factory Return Chairs are warranted for a period of 12 years from original date of purchase.

All Steelcase Authorized Factory Return Chairs
have a 14 Day Free Return Policy.
Chairs must be returned in original box.

SAFR Frequently Asked Questions

General Information

How Old are These Chairs?

All chairs sold as an Authorized Factory Returns are less than a year old. Every chair was brand new when it was shipped to the customer, and was returned within Steelcase's 14 day return window.

Once received, Steelcase assesses each returned chair in-house and assigns them a grade. We then take possession of these chairs, and go through each chair here as well. Once assessed, we assign each chair a grade of A, B, or C.

Grade A Chairs are certified by Steelcase, Inc. as well as Crandall Office Furniture, Inc. to be in like-new condition both functionally and visually, and carry the name Steelcase Authorized Factory Returns.

Grade B Chairs have been identified as chairs that require minor repairs or chairs with minor wear, scuffs, or stains on the chair frame or fabric by Steelcase. These chairs are evaluated and repaired by Crandall Office Furniture, and listed as Grade B Returns Refurbished by Crandall Office Furniture. All repairs or imperfections will be noted on each product listing for these chairs.

Grade C Chairs are chairs that have noticeable or significant wear on either the chair frame or fabric. These chairs will be cycled into our remanufactured chairs program and sold as Crandall Office Furniture Remanufactured Chairs.

These chairs will be listed at up to 20% off from new pricing.

Steelcase offers their customers a free returns policy within 14 days of purchasing a chair. The customer can return these chairs for any reason they choose. Typically the reason for return was they just didn't like the chair or no longer wanted it. Any chairs that were returned due to mechanical issues or damage are not part of this program.

Unfortunately the chairs in this outlet store are not available for customization at this time. If you wish to customize one of these returned chairs, you can select that you'd like a returned / less than a year old chair as an option on most of Crandall Office Furniture's remanufactured chairs, and then customize from there.

Yes. We assign every chair a number and will be photographing each chair individually. You will see this number displayed above each chair to be sure it's the exact chair you will be purchasing.

For the purposes of selling these returned chairs, Crandall Office Furniture has been labeled as an Independent Authorized Value-Added Reseller of Factory Authorized Returned Goods by Steelcase. Beyond that, we are not a Steelcase dealer, nor directly affiliated with Steelcase.

We will be adding new chairs as they become available to us. In the future we plan to set a specific day of the week that new chairs will be released.

We will be making posts on our Instagram (Crandall Office Instagram Page Link) and Facebook (Crandall Office Furniture Facebook Page Link) pages when new chairs are listed using the #SAFR. Follow us on one of both of these platforms to be notified when we post new chairs for sale.

Shipping / Warranty / Returns

Do These Chairs Ship Fully Assembled?

No, we disassemble the Steelcase Authorized Factory Return chairs and ship them in the same packaging as our remanufactured chairs.

These chairs should be shipping in 1-2 business days after the order is placed.

Yes, all Steelcase chairs (including Steelcase Factory Authorized Returns) sold by Crandall Office Furniture carry our 12 Year Warranty, which covers the entire chair and is the same warranty as we've held for many years on our remanufactured chairs. This warranty is held by Crandall Office Furniture, not by Steelcase.

Grade A Steelcase Authorized Factory Returns, and Grade B Returns Refurbished by Crandall Office will carry the same 14 day return policy as Steelcase. Any chairs fully remanufactured by Crandall Office Furniture will still carry our 30 day return policy.

Returned chairs must be in the same condition as received and returned in the original box. (please keep the box until you’re 100% sure you’re keeping the chair).

Chairs with significant visible wear or damage, will incur a 15% restocking fee.

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1-5 of 8 reviews
  1. MS

    Chair arrived damaged. I was forced to repair the chair myself. Sitting in the chair causes extreme back pain. I decided to remove the extra lumbar support. The extra lumbar support is a flimsy piece of plastic, absolutely not worth the increase in price. I was surprised at the A grade, my chair has some deep digs on the base and arrived dirty. I am writing this review from my old Secret Labs chair. The Leap v2 is too painful to sit in.

  2. MJ

    Crandall themselves did a great job. The chair arrived very well packaged. It was missing one of the trim pieces and when I contacted them about it they sent it out right away. However the chair itself just wasn’t for me. I could not get comfortable in it and had to send it back. The return has been painless though.

  3. A

    I was hoping to have a plug n play experience with this chair but so far that has not happened. Upon Delivery it arrived with a broken caster, had to wait for that before using. Now after only using a few times the arm rest bar is wobbling quite a bit. Support has been great getting me out a replacement caster and sending a video for the wobbly arm rest bar but a chair at this price point shouldn’t need attention this soon. Disappointed thus far with this chair

  4. ML

    Arrived with a broken arm. Exchange process was okay but could have been better. I was told that UPS would pick up the broken chair, but my return label was included with the replacement chair instead of sent ahead of time. So had to walk 50lb box to UPS myself.

  5. AJ

    A piece of the plastic seat bottom (support pan?) broke and cracked off within hours of use on day 1…It happened while sitting normally, and I weigh only 160 lbs. The chair still works, but the seat adjustment (forward/back) on one side is looser now…I expected better for such a high price. I appreciated with how quickly my order was sent, but am otherwise very disappointed. I will buy cheaper, more disposable office furniture in the future, as there is clearly little difference in quality.

Caster / Wheel Options:

Crandall Office Furniture Office Chair Caster Options 2021

65mm Carpet casters are best for low-pile or dense carpeted floors. For medium, or longer residential carpets, we recommend 75mm Oversized Carpet Casters to help prevent the bottom of the gas cylinder from dragging on the floor.

Hard floor casters have a soft coating on them, helping them roll smoother and quieter on hard surfaces. This coating also helps protect the flooring from damage. Hard floor casters can also be used on carpeted floors.

We recommend hard floor casters for the following floors:

  • Wood / Hardwood Floors
  • Concrete / Epoxy
  • Laminate
  • Tile
  • Chair Floor Mats

Oversized (75mm) casters are larger and offer a smoother rolling experience, and also raise the chair up about ~1/2".

Roller Blade casters offer the smoothest and quietest rolling experience of all, and work great on both carpet or hard floors. Their soft surface also helps protect floors the same as the standard twin-wheel hard floor casters.