Steelcase Authorized Factory Returns
Crandall Office Furniture is now proud to be offering Steelcase Authorized Factory Returned Office Chairs.
Like us, Steelcase has a free, no questions asked return policy on their chairs, and when a customer returns a chair, they are still in great shape. Through a partnership agreement with Steelcase, Crandall Office Furniture is now able to take these authorized returned chairs, and offer them to our customers at a reduced price.
All of these chairs come with our 12 Year Warranty, and a 14 Day Free Returns Policy.
Learn More About Our Authorized Returns Program- Product Type: Steelcase Authorized Factory Returned Office Chair
- Return Grade: Grade B - Return Refurbished by Crandall Office
- Brand: Steelcase
- Chair: Steelcase 462 Leap V2
- Steelcase Fabric Line: Cogent: Connect
- Chair Fabric Color: 5S24 - Cogent: Connect - Nickel
- Chair Frame Color: Platinum Frame - 6249
- Chair Base Color: Matches Frame Color
- Chair Arm Style: Height Adjustable Only
- Chair Lumbar Support: No Additional Lumbar Support
- Headrest: Headrest – Material Matches Seat
- Chair Height: Standard Chair Height
Date of Manufacture: 01/26/2022
Grade B Imperfections:
Scuffs on Back
Note:
We mark all imperfections with small pieces of tape, which you can see in the pictures. We’ve pictured the worst imperfections in the pictures above.
Returned Chairs Grading
Understanding Steelcase Authorized Factory Returned Chair Grades
Grade A
Steelcase Authorized Factory Returns
Grade A Chairs are certified by Steelcase, Inc. as well as Crandall Office Furniture, Inc. to be in like-new condition both functionally and visually, and carry the name Steelcase Authorized Factory Returns.
Grade B
Grade B Returns Refurbished by Crandall
Grade B Chairs have been identified as chairs that require minor repairs or chairs with minor wear, scuffs, or stains on the chair frame or fabric by Steelcase. These chairs are evaluated and repaired by Crandall Office Furniture, and listed as Grade B Returns Refurbished by Crandall Office Furniture. All repairs or imperfections will be noted on each product listing for these chairs.
Grade C
Cycled into Remanufactured Chairs Program
Grade C Chairs are chairs that have noticeable or significant wear on either the chair frame or fabric. These chairs will be cycled into our remanufactured chairs program and sold as Crandall Office Furniture Remanufactured Chairs.
Joseph (verified owner) –
Michigan, United States
Shopping experience:
The website is organized well. Excellent use of individual product photos and labelling of any blemishes on relevant products (refurbs, factory returns, etc). Information is laid out well on the website that left me with no questions about what to expect, e.g. upon placing an order it will be processed and shipped no later than X number of days later.
Product experience:
I was looking for a new chair, but not at brand new pricing. The chair I purchased was discounted due to blemishes. Being able to clearly understand Crandall’s quality categorization made it quite helpful in knowing just what I would be purchasing without needing to show up in person to evaluate it myself. Upon receiving it I have no regrets and couldn’t ask for more. The blemishes are quite minor and I suspect their standards for blemish categorization are very high, that is, the discount is generous considering I would have easily overlooked these blemishes if I didn’t specifically know to look for them, they are that minor. The chair is working well mechanically and is plenty comfortable and hits all the marks I was looking for initially.
Bonus points for Crandall having a generous return and refund policy, and additional warranty for the products. Also, instructions for assembly are straightforward when unboxing the product, and the website provides the same info in video format too in case it’s needed.
Bottom line: Highly recommended to give Crandall your business, not just because they can sell you a product, but also due to earnestness in meeting their customer’s needs, the value they provide through their products, service, and workmanship, and finally they are easy to connect with for anything you might need. Support your small businesses!