Returns Policy

Merchandise must be returned within 10 days of ship date, with reference to an assigned return authorization number and must be in saleable condition with original container and packing. Purchase price of all parts (less shipping expenses) are refunded to your credit card and/or via check. Crandall Office Furniture / CrandallOffice.com / newchairparts.com reserves the right to charge a 15% restocking fee on any orders – online or otherwise.

Please call or email our office if you are unsure about any product you are ordering or you need to process a return.