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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 932 reviews

Crandall Office Furniture, Inc.

4.9

Andrew Hynes

02:17 24 Nov 22

Quick shipping, good prices. I've now purchased two chairs here and both arrived in flawless condition. The first has 5y on it and no signs whatsoever of slowing down. The second arrived today and I don't think it's ever been used.

Matthew Brill

18:26 22 Nov 22

Ordered remanufactured Steelcase Leap 2 , very happy with the purchase so far.

Alex Bowker

13:45 21 Nov 22

Helped me whenever I needed it and got me my chair fast and easy. Easy installation as well. Great products at a very solid price point. Would definitely recommend.

Ryan Alderman

16:09 20 Nov 22

The chairs they refurbish are fantastic!! I ordered a leap v2 with the older frame, standard adjustable arms, crandalls upgraded seat and back padding, biomesh back, bio weave seat, and 75mm castors.I always dive deep into available information on products I buy. Crandall Office Furniture has plenty and more. All methods are explained through their website and youtube videos. Even though i have no intention of returning, nor had any issues, the return policy and trial period are second to none. The customer interaction is also extremely good.If you have any interest in high quality ergonomic chairs (really everyone should be using them), be sure to find one from crandall's website.I cant emphasize how amazing the difference in posture and comfort afforded by these chairs are. Do yourself a favor and buy one asap (leap v2 for postuee or the amia for comfort.)Also, Crandall has a whole section of factory steelcase returns (meaning chairs returned within the trial peroid). Crandall also checks to make sure they are in exceptional condition and you dont have to worry about quality control. Crandall has your back!

Fanny Ng

16:20 18 Nov 22

Item just as described. Fast shipping. Excellent quality. Will definitely purchase again in the future!

Steven Brown

02:59 18 Nov 22

Ordered refurbished Midnight Leap V2, the base has some scuffs, but otherwise the chair looks new. I put other casters on it and dialed in the settings in about 10 mintues. The assembly video was helpful and I appreciate the presence Crandall has on reddit. It made researching the chair much easier and I'm very happy with the it.

Delanie Patrick

23:49 17 Nov 22

Ward Larson

19:18 17 Nov 22

This is a really trustworthy company for acquiring a high end office chair at a much lower price than new.I picked up a factory return Steelcase chair for a little over half of what it costs new. It was delivered a week after I purchased (West Coast USA) in brand new condition.The chair shipped in a box with paper packing material and only a very small block of styrofoam which I appreciated.Their factory returns come with a 12 year warranty and a 2 year parts warranty. This sealed the deal for me.Sadly I doubt I'll make another purchase from them in the next decade but I have recommended them to my remote working friends and colleagues.

Scott Holodak

13:23 14 Nov 22

I ordered new seat & backrests for my 10 year old Steelcase Leap v2. I wanted to change up the look. The added seat/back cushions are amazing & the chair looks brand new. It’s so much more comfortable than it ever was. Customer service, installation videos, and follow-up are 10/10.

Tay Diep

20:58 13 Nov 22

Delivery was faster than expected, chair received was well packaged, easy to assemble, and practically new.

William Shyne

23:06 11 Nov 22

Excellent business. My order of a Henry Miller chair went quickly and smoothly. Top recommendation!

Lawry Crawford

18:37 11 Nov 22

I work for the Federal government and I have some severe joint issues making it difficult for me to sit for any length of time without pain. Two years ago, they replaced my office chair with a Steelcase Leap V2 Plus; it's the most comfortable office chair I've ever had. So, when it came time to replace my 13-year-old home office chair (you know, the ones you get at a local office supply store for more than a pretty penny? (horrible it had become)), I HAD to find a Steelcase Leap.Unfortunately, the retail price for a new Leap is WAY out of my price range, but I found some refurbished Leaps online, anywhere from $250-$560. However, in reading reviews and comparing what various companies offered, I didn't believe that a $250 refurbished chair would be near as good as a new one or even a lightly-used one (no matter the claims made) and I wasn’t impressed with the lack of customer service I received when calling another company for information prior to placing an order.I finally found Crandall Office Furniture… not the cheapest by far, but after some research, reading reviews, and watching videos, I decided to bite the bullet and order from them. PLUS, they are a U.S. company that manufactures their own replacement parts (I always try to buy from U.S. sources), they offered some really cool fabrics, and I LOVE purple!! LOLSo, I paid extra for a custom fabric and decided to pay even more to get a chair originally manufactured between one or 2 years ago (less wear and tear, more life left in it). My chair arrived very well packaged with information on how to assemble and a URL to find an assembly video (VERY helpful). I’m 70 years old and had to unpack it downstairs and haul it up by pieces but managed quite well with the video provided and am now sitting comfy at my table while working remote or while crafting. The only thing I didn’t get from them were the roller blade casters – a bit too expensive from Crandall, but I purchased from the company that originated them, so still got the good stuff.I am so happy I found Crandall Office Furniture; not the cheapest place to purchase, but in the long run you get what you pay for and I didn't want a repeat of the last chair experience. My Steelcase Leap V2 chair is PERFECT and Crandall's contact and follow up has been first rate. Highly recommend both the chair and the company.

Todd Anderson

19:56 10 Nov 22

Excellent customer service.I ordered a replacement cylinder form this company for an Aeron Miller and when it arrived, my chair seemed to still be sinking with the new cylinder. Upon contacting customer service, Kim Koster was very helpful and patient with my as we diagnosed the problem over email.At one point her and a technician even pulled apart an existing chair at the store to try and locate the issue with my new cylinder and offer suggestions.Eventually we got my cylinder working properly and Kim was able to fix the problem with me. Couldn't recommend them more based on their customer service and I will be returning for any of my office chair needs. Thanks again Kim!

Tom Whitehill

18:53 10 Nov 22

Great customer service from Kim, the parts were correct, the installation instructions were awesome, and the installation of the new seat piston took me 10 minutes. My 30 year old Steelcase Sensor is back to almost brand new. Thanks, Crandall!

Mike Bryant

20:36 09 Nov 22

It is tremendous to be able to get a Steelcase chair at nearly half-price but to get it better than original with improved padding is a deal not to be missed! I'm now a repeat customer at Crandall having purchased my second chair from them. The order was delivered soon that estimated and the chair was perfect as advertised. I highly recommend them!!

Warren Silver

16:08 09 Nov 22

Outstanding customer service. Asked if the part I identified was the right one for my specific chair, and they didn't simply confirm that it was, they also suggested some adjustments to try to confirm whether the part actually needed to be replaced. Incredibly honest and helpful!

Tim Kara Sweeney

13:53 07 Nov 22

Fast delivery, chair as advertised, and easy to assemble. My back is thanking me already! Plus my kids played with the box for a solid 2 hours! Then the cats had a go! Thanks Crandall!

Shawn Pollock

04:28 07 Nov 22

Chip Richardson

17:49 05 Nov 22

The Herman Miller conversion kit was exactly what I needed. It took about 10 minutes to convert my standard height to bar height. The videos where extremely helpful. Thanks.

Carrie Bell

02:59 31 Oct 22

Customer Service was excellent advising me on what I needed to replace the casters on my 453 Criterion from 1991. It's now good as new!

Z

17:10 30 Oct 22

I feel that it's an honest company. Having read all the good reviews, I bought a Herman Miller Aeron from them. It was delivered within 10 days, with all parts functioning smoothly. The installation was also easy to DIY.I'm still trying to figure out if the chair works for me, but there's nothing to complain about the purchase.

James Duarte

21:40 28 Oct 22

Radical chair :D

Jack Herr

19:11 27 Oct 22

My reconditioned Herman Miller chair arrived with excellent packaging and in great condition. The minor assembly was simple and straightforward. The illustrated instructions enclosed were a fallback crutch. Comfort and function of the Aeron chair is far superior than my prior chair's. I would definitely purchase one from Crandall again.

laumas49

11:09 27 Oct 22

Bought a Steelcase V2 grade B chair from Crandall. It arrived one week later. I was a little hesitant buying a "grade B" from a place I never used, but this chair looks brand new and dealing with Crandall is the easiest, trouble free experience. I like that this whole process saves me money, and helps our environment by reducing landfill needs.

Michele

18:38 25 Oct 22

I received my new to me (factory authorized return) chair over the weekend. I was a little worried about the assembly but was extremely easy and came with good directions. This is the way to go if you want a nice office chair at a fraction of the price. Excellent experience thank you.

Paul Simer

21:01 21 Oct 22

I could not be happier with the part I ordered from these folks. $60 saved a chair that costs $1600 to replace.

Jared Fox

19:57 21 Oct 22

One of the best remanufactured/refurbished office chair suppliers! We got some Steelcase Leap V2 chairs and were shocked at how they basically looked brand new at an incredible price. We had some questions about one of the chairs when we first received it and the Crandall customer service was top notch! We love how Crandall Office Furniture uses high quality graphics on their website and instructions, it really makes it easy to see everything that's been replaced or checked. We would definitely recommend considering Crandall at the top of your list when searching for your next office chair!

Michael

17:18 21 Oct 22

J A Francois

16:29 18 Oct 22

The cushion replacement for my Leap V2 looks and feels great. The chair is like new again. The videos showing how to replace the cushions were detailed and very helpful. Service and shipping was very fast.

Craig Allen

19:20 17 Oct 22

Purchased a refurbished Steelcase Leap chair and couldn't be more pleased with the decision. The chair appears to be brand new and is perfect for my home office. Would highly recommend.

Isaiah M

20:20 13 Oct 22

Was in the market for an actual ergonomic chair and, like many, could not afford to buy the majority of them new (especially nowadays). I had seen plenty of posts of people buying from Crandall Office Furniture on Reddit (David has a nice presence here) and they definitely seemed like the most reputable option besides one other, but Crandall had far better options color/design-wise for the chairs they offer (amazing customer service, too!)I settled on the leap v2 with custom fabric since the remanufactured Gesture had been out of stock since I had been looking and I upgraded to get a 2020/21 frame along with the thicker back pad to go with the thicker seat. Other than a few minor blemishes here and there as expected, everything works smoothly and my back and butt have thanked me a thousand times over since I received it.Eventually, I do want to try a Gesture (I'd like a headrest) and I'll more than likely be ordering it from Crandall down the line one day to personally compare it to the leap v2.

Tushar Naidu

12:15 10 Oct 22

Highly recommend Crandall office chairs

Lawrence Loui

18:05 08 Oct 22

The gas chamber on my original Aeron chair failed one day and caused my chair to always drop to the lowest height. I came upon Crandall in a search and decided to buy from them. Upon receiving the replacement gas chamber, I looked up their videos on how to replace the old gas chamber with a new one. The videos were incredibly useful!I would recommend Crandall Office Furniture for parts to family and friends if their Herman Miller chair has a part fail on them in the future.

Kari Hatfield

00:41 08 Oct 22

My chair is perfect - it is a refurb and looks brand new. It was delivered in 2 days! I will definitely order from Crandall again.

Richard Nguyen

18:23 07 Oct 22

Chair came very well packed and super easy to put together with the included instructions. This chair I received basically looked brand new with the only give away being the tiniest scuff on one of the legs. I felt much more secure ordering with Crandall instead of a random FB marketplace or Craiglist ad.

Harley Rder08

12:36 04 Oct 22

Easy to do business with. Order arrived on time. No instructions with armrest replacement pads however, videos on YouTube helped. Would order from them again.

Kelly Sheffler

22:45 01 Oct 22

Simple process to recover a Steelcase chair- excellent quality

D West

23:42 28 Sep 22

5 months later, I am sitting in the refurbished high back leap V1 writing this review while I email Crandall for advice on parts for another high back leap V1 I am rescuing. The first chair I was sent had a bent frame, they were quick to diagnose the problem and sent me a replacement right away free of charge. I boxed up my old chair and sent it back in the box that the new one came in, no issues and David contacted me directly to make sure everything was working fine. Great company, I will be purchasing all of my office furniture from them in the future.

Daniel Grice

22:31 27 Sep 22

James Harrigan

13:18 26 Sep 22

Annabelle Cooper

14:41 25 Sep 22

I wasn't sure what replacement cylinder I needed for my office chair. They answered my questions quickly and helped me decide what to order. Shipping was very quick and I am very happy with the order!

Josh Pollard

15:38 24 Sep 22

Received my remanufactured leap v2 and opted for the 2021 model. Chair is like new and the extra padding is great. The fabric looks excellent well and there are a lot of different colors to chose from. Very happy with my purchase from Crandall.

Michael Tran

01:55 24 Sep 22

their remanufactured Leap v2 is an amazing product; arrived quickly, reassembly instructions paper and videos were helpful, and chair has been a joy to sit in. 12 year warranty provides peace of mind if anything goes wrong, and customer support seems to be available for whenever you need them. thank you crandall office!

Judy Jawer

19:56 23 Sep 22

The people and products at Crandall Office Furniture are terrific! I spoke with Kim and Sheri on several occasions. Each time they patiently and professionally answered all my questions, and provided sound, honest guidance. My son is extremely happy with his chair. I'll be getting myself one from Crandall next :-).

Ross Weitzman

19:44 20 Sep 22

Unrivaled customer service and support, fantastic products at great prices. 5/5 recommend

Dan Miller

13:49 20 Sep 22

After sitting on the worst chairs over the years, the Steelcase Amia has been a dream. And a very good price too. By the time I had it together, couldn't even tell it was re-manufactured. My best recommendation is to buy from Crandall. Everything has been excellent.

Andre Hall

02:26 19 Sep 22

The Aeron Classic Replacement Mechanism Cover from Crandall was exactly what I needed after the original cover became brittle and broken. The installation video was also helpful in showing the simple steps to replace the cover. Thanks Crandall Office Furniture for the excellent service and help!

Mark Cybulski

15:08 17 Sep 22

Easy to navigate web site, top quality offerings, nice discounts for like-new, quick shipping, well-packed, easy to assemble.

Joshua Ames

22:14 16 Sep 22

Excellent customer service and chair quality!

Michael McIntire

18:02 16 Sep 22

Recently bought a Steelcase factory refurb from Crandal. The chair looks and works great, will use them again!

Pete Curry

21:46 15 Sep 22

Crandall has the best customer service on the planet. After they answered a ton of questions I had before ordering, I got my Leap V1 and there were just a couple of things that needed to be exchanged, they sent everything out extremely fast and with no hassle to me whatsoever. On top of that I now have this amazing chair practically new and didn't have to break the bank. I'm extremely happy with the chair and with my experience with Crandall

Truman Spittel

13:36 12 Sep 22

Crandall support answered any questions I had before purchasing. They shipped the refurbished chair quickly, it was packaged very well, and it feels like a brand new chair twice its price. Very happy and will be going to Crandall if we need any chairs in the future!

James Riazzi

18:53 10 Sep 22

I ordered the Steelcase LeapV2 in my selected color and added a new thicker back pad. It arrived early and looked new! Everything works great so far. I'm glad I made the purchase!

nischal reddy

18:35 10 Sep 22

Tue Ngo

17:18 10 Sep 22

I have an Aeron now, with a headrest too. That's really all

Ron Kimberly

17:37 08 Sep 22

Dan Hewins

14:53 05 Sep 22

Purchased a Grade A Leap Authorized Return from Crandall. Looks and feels like brand new! Couldn't be happier with the chair and savings.

Travis McKnight

19:57 02 Sep 22

The Steelcase Gesture I ordered is in great shape for the cost, and it arrived in three days. The assembly instructions were easy to follow, and the videos were nice to double-check against. I have no hesitation recommending this shop.

P.J. Ingenito

15:41 02 Sep 22

The Herman Miller Aeron chair I received from Crandall refurbished looks new to me. It is 10 times more comfortable than any office chair I've ever had before and it feels built to last a lifetime.

Chris Sellers

17:11 01 Sep 22

Second purchase through Crandall and really happy to see furniture being reused. These units are 99% of what you get from OEM factory. Clean, working, and in many cases better than OEM. Prep and shipping is also very snappy. My unit had a small issue with the gas cylinder and the support team was SUPER snappy and remediating the situation. Great solution for the work remote situation. Don't take my 4 star to mean anything bad - for a 5 star they would have to have made sitting something unexperienced.

Dan C

17:10 01 Sep 22

Little operation working like a well oiled clock. Ordered, paid, was promised the date, delivery was done exactly as promised. Quality - no wonder they stand by their 12 years warranty. If you're looking for a chair and don't have thousands to spent, call them. They'll take care of you.

Dustin O

00:21 01 Sep 22

I was in the market for an ergonomic chair, as I spend a lot of my free time and my desk and was experiencing discomfort with my current chair. After doing a bunch of research, I decided to give Crandall a shot since they had glowing reviews. I was a bit skeptical about buying a refurbished chair from a site I had never heard of, but with their 30 day money back guarantee I figured I had nothing to lose. While I'm still deciding whether or not I'm thrilled with the Steelcase Leap v2, I can say for sure that Crandall provided me with EXCELLENT customer service. Kim K. went way above and beyond to make sure I was happy, and was extremely patient and was very understanding. It's not often that you get customer service that leaves an impression but this was one of those times. The chair was in great shape, smelled good and fresh and wasn't too hard to put together either. The bottom line is, if you are in the market for a new chair, and don't mind buying a refurbished (like new) chair and saving a few hundred bucks, give Crandall a try. You'll be in good hands :)

Evan Murray

16:55 29 Aug 22

Purchased a remanufactured Steelcase Leap V2 from Crandall and I couldn’t be more happy with it. Almost perfect condition, new foam pads are excellent, and the instructions are straightforward and easy to follow. Very friendly emails, and although I haven’t needed to contact them regarding anything, I’ve heard from others that they are very helpful as well.

Carol Farley

19:15 28 Aug 22

Carpet casters for replacement of hardwood casters on my Steelcase Series 1 chair work fine. Only problem was removing the original casters as they were difficult and had to be pried off. Otherwise, all is well

G N

16:01 26 Aug 22

No complaints - chair arrived properly packaged in a Crandall box and was easily assembled. Price was good too.

Rich M

15:34 22 Aug 22

We ordered 2 Aeron chairs and got delivery a week ago.. My wife and I were surprised to see the condition of the chairs.. They look NEW.. We saw the video of the cleaning/rebuilding process but didn't think it would look this good. One of the chairs came with a missing piece for the Posture Fit attachment, but a quick phone call resolved it. Kim was super helpful and I got the missing item within 2 days. Now, that's Service!!!. We are beyond thrilled with our chairs and would highly recomment Crandall to everyone.

Allison Weilandics

18:14 20 Aug 22

Great quality item and fast shipping

Eric Armbruster

12:58 20 Aug 22

Great site, quick shipping, very high quality chair. Only issue was I got an already-dead cylinder. Generally not a big deal, but I didn't have a pipe wrench lying around the house, so getting the bad cylinder off was kind of a pain even though it'd only been on a very short while and I dinged up my new chair.Crandall sent me a new cylinder immediately though (awesome customer service on the website.)Can't predict dead cylinders though so I can't hold it against them and they addressed it immediately. Loving the chair now.

Alexander Lahuerta

21:04 19 Aug 22

That was incredibly easy. The replacement cushions for my chair fit perfectly. The fabric and foam are great. The tutorial video was short and easy to follow, and the return was painless.

Jim “Jim B” Berry

12:39 19 Aug 22

Just received new cushions yesterday for my V1 leap chair and it is SWEET! I took the opportunity to lubricate the chair with a video on their Youtube channel. It looks and feels like a brand new chair! And the cushions are (no exaggeration) 10x more comfortable than my highly used chair was. It took a bit of work to get the back pad tucked into the lower sleeve, but again there was a nice clear video on their Youtube channel to do it. These guys have their act together.

Sam Marozik

05:59 19 Aug 22

Amazing and honest company! Re-manufacturing quality is basically brand new! Also, I had an issue with a recent order, and the staff solved the problem quickly and with no questions asked! :)

Allen Miller

18:47 18 Aug 22

Fantastic prices and amazing customer service. Kim Koster worked with me when a material was delayed and I was travelling to make sure I got the chair I wanted and it arrived when I was home.Crandall has a reputation as the best place to buy a Steelcase chair - in my experience they have absolutely earned that reputation.

Benjamin Sims

17:34 18 Aug 22

My order arrived ahead of the estimated ship date and the chair was in great shape despite being 'Grade B'. It supposedly had a scuff, but it must be too minor for me to notice. Even if the scuff was more noticeable, the chair I purchased would have been worth the price.

Jim P

03:50 18 Aug 22

The chair came in perfect working conditionthe manual was off though since i got the stool chair and not the regular chair setOther then that it was a fast shipment and fair pricing

Patrick Dougherty

16:24 15 Aug 22

Great experience ordering online then working with Crandall & their staff through fabric selection and delivery coordination. Love the mission and execution of the company that enables responsible consumerism while providing top-notch product.

Greg La Vardera

19:08 14 Aug 22

I ordered and received a refurbished Herman Miller Aeron Chair. The refurbishment work is very good, resulting in a good value for a nearly new chair with a long warrantee. This is a highly recommended path as an alternative to new chairs. I would be very cautious of vendors flipping used chairs without re-manufacturing.

DARRELL SMITH

18:15 12 Aug 22

The casters I ordered where perfect for my older SC criterion stool. Ordering was easy and fast shipping . Thank You

max ancar

23:04 11 Aug 22

Worked perfect easy to follow youtube instructions 100% awesome

Hosanna Loreaux

20:46 08 Aug 22

I purchased a Grade B Steelcase Gesture and I love it! The minor scuffs on the chair are exactly as they were advertised on the website, so no surprises. Otherwise, the chair feels brand new and looks amazing. Shipping was extremely fast and I feel like I got a great deal compared to buying a brand new chair.

Jeffrey O'Donnell

20:17 08 Aug 22

I received my refurbished Steel Case Amia chair this week, and I’m so happy with it. It was a fantastic experience and a great product. Thank you.

Taylor Sahli

14:52 08 Aug 22

Wendy Ljungren

18:36 07 Aug 22

Easy to select high quality Steelcase furniture, and get it in days.

David Valentine

17:53 06 Aug 22

I am very happy with Crandall Office Furniture and would highly recommend them for Steelcase Leap chair refurbishment. My chair looks and feels better than new. Also, the bioknit fabric and new seat cushions are excellent.

Zachary Bass

15:01 03 Aug 22

Fantastic experience! We got two Aerons. The quality and value was excellent!

Steven Sturm

02:26 31 Jul 22

I have had my Steel-case Leap V2 for about month.It has exceeded my expectation. Great price, excellent qualityI purchased the Factory Return.Special thanks to Kim for handling the order.I highly recommend Crandall.

stephen barker

00:47 31 Jul 22

Over all a great experience with my remanufactured Steelcase Amia, cannot tell the difference from a new one. Couple of places to improve maybe, chair took a long time to ship ?!?!. Would be nice to have a sheet to explain the chair functions, apart from that I really recommend going this route, delighted with the chair and the experience with Crandall Office Furniture Inc

Thomas Schneider

12:36 30 Jul 22

Garrison Grogan

14:39 28 Jul 22

John Bickel

19:15 27 Jul 22

Ordered one of their "A" Steelcase Amia chairs. It arrived sooner than expected. It was in great condition. No missing parts. Quick and easy to assemble.

Alex Markov

17:28 23 Jul 22

Great business to buy an office chair from. Website is easy to use and navigate. High quality office chairs. Customer service is great I had an issue with my chair which they resolved right away. Definitely will buy from them again.

G. Richardson

16:52 23 Jul 22

Chair arrived quickly and was in great condition (good as new) as described. Saved hundreds of dollars. Highly recommended!

FJ C

17:50 22 Jul 22

Good experience with my order!

Ted Tramonte

17:24 21 Jul 22

I can't recommend Crandall enough. My chair was shipped so fast and was in perfect condition, but a critical component was missing. I got on their live chat support and they immediately responded and shipped out the missing part, which was astonishingly on my porch 12 hours later.

James Truxon

11:10 19 Jul 22

I am extremely happy with the refurbished Aeron chair I purchased from Crandall - I cannot distinguish it from a new chair - it works flawlessly, looks great, was easy to set up with the videos Crandall has published online (took me 20 minutes max). As a tech worker, quality seating is critical, and the back pain caused by my previous chair is already gone. I did a ton of research for this purchase; Crandall's refurb process seems to be at the high end of industry standard, pricing was in line with other refurbishers, shipping terms & product availability were excellent, and they delivered exactly when they said they would. I was extremely nervous, because one of Crandall's most visible competitors (Seating Mind, may they rot forever) burned me hard on an identical purchase in 2020 after the lockdown, so I'm very happy to find that the experience with Crandall was positive and straightforward - I would (and may still) buy again from them in a heartbeat.

Chuck B

18:28 18 Jul 22

Very good company to deal with (so far). Purchase and shipment went smoothly. There was a few day delay in shipping, which they mention in their order confirmation email. It arrived 10 calendar days after I had ordered it. The Hermin Miller chair that I ordered was very well packed and in the condition I expected (refurbished). Both armrests and the lowering piston were both brand new. I didn't expect brand new, but this was a close as you can get and I didn't spend > $1000 to get the older model, which I prefer.

Roger Taylor

13:24 18 Jul 22

If you are tired of replacing cheap office chairs and want to upgrade to Steelcase this is the place to do it. Real discount and great friendly service.

Kevin L.

21:05 17 Jul 22

If you are going to purchase a Leap V2, just go with them. Nowhere is going to give you a better experience.

Luke Schlessinger

20:49 12 Jul 22

Great experience! Chair shipped fast and was fairly priced. I saved $600+ compared to retail and I didn’t see a single sign of wear and tear on the authorized return.I’ll definitely use this site again for chairs in the future.

Jerald Marlett

02:09 11 Jul 22

My chair arrived much faster than expected and in perfect condition. Great price, great service. I would definitely order again.

KEITH DALTON

15:19 10 Jul 22

The Herman Miller Aeron chair arrived looking brand new. The packaging and instructions were very good. It was nice they included the hex bit to screw in the four bolts. I appreciate they will stand by the warranty for 12 years and you don't have to ship the entire chair back in case warranty is needed. Last but not least recycling chairs makes a lot of sense and the cost savings is an added bonus.

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Facebook Rating

4.9

Based on 29 reviews

Crandall Office Furniture

4.9

Warren Silver

16:06 09 Nov 22

Outstanding customer service. Asked if the part I identified was the right one for my specific chair, and they didn't simply confirm that it was, they also suggested some adjustments to try to confirm whether the part actually needed to be replaced. Incredibly honest and helpful!

Matthew Rineer

17:45 14 Sep 22

Here is a copy of the email I just sent to David Crandall who emailed me asking how we liked the new chair:

Good afternoon,

I wanted to let you know my wife loves the chair, it is exactly what she wanted and looks great in her studio! We are VERY pleased with it. The chair was a surprise "new studio" gift for my wife who is a newborn and family photographer and will be spending MANY hours in that chair editing. The added personal note on the Crandall notepad showed you actually read the note I had added for my wife, you took a minute to hand write your own based on what I wrote - THAT'S going above and beyond!! Thank you!

A few years back I purchased a refurbished Steelcase Leap chair but from another company and I had only a few options of chair to choose from which was not a big deal since I wanted black. When I received it, it looked very nice, but the chair had a few signs of previous use - which was not a surprise since it was refurbished. However, this chair looks brand new and I/we (we because I sneakily asked color, fabric, and frame color options) got to choose from SO MANY options AND upgraded options (like the back and seat pad), that's awesome! It was like picking out a brand new chair and for 1/2 the price! The remanufacturing and shipping was very fast as well, I ordered Aug. 24 and it was delivered Sep. 2! I will certainly tell everyone I know who is looking for a new office chair to shop at crandalloffice.com. I wish we lived closer so I could stop by your office and shake your hand and personally thank you! I feel like we purchased a whole office full of furniture - but we only got one chair. You have a great product and I am so grateful I found your website! Thank you!

Jenn Bark

14:46 05 Jul 22

Fantastic customer service, I am shocked! I sent an email asking if they were able to sell me a replacement part for a Herman Miller I’d bought on Craigslist. Kim was thorough in helping me diagnose what I needed and offered to send me something to try first prior to making a large purchase for a part.
I really appreciate when companies don’t take advantage of customers asking questions/not knowing how to repair things. I hope to purchase a chair from Crandall in the next few months to say thanks!

Margaret Meg

02:23 12 Feb 22

My chair arrived today. I assembled it with the help of the video. I am happy with it and hope it helps with my slouching. Thank you Crandall for allowing my teacher budget afford a Herman Miller chair.

Donna Harrison

21:20 02 Aug 21

Ordered a new grade B Steelcase V2 Leap under their authorized return program. The chair is brand new. Super fast shipping and delivery, great instructions for assembly. Very happy with my new chair. Thanks for the great service and savings!

Michael Phillip Eastman

12:23 05 Jul 21

I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a Thursday evening and the chair was delivered exactly one week later on a Thursday afternoon. It was meticulously packed, packed with a lot of care. The chair looks brand new. No evidence of wear and tear. Love the fabric color I picked and most importantly the chair is very, very comfortable. I upgraded to the roller incline wheels and they are great on my hardwood floor. I highly recommend purchasing from Crandall. Their customer service is outstanding and I love the idea of “saving a chair” from a landfill. 5 stars for Crandall!

Lisa Brohl Epley

19:26 01 Jul 21

Fabulous service fast delivery and chose the perfect chair just by me describing how the old chair wasn't meeting my needs!!! my back is thanking each and everyone of you!

Heidi DePew Kiraly

14:49 30 Mar 21

I would normally never purchase something remanufactured, but after seeing positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great price. The chair was like new! I love that they replace all of the fabric AND padding! I am so grateful that Crandall provides affordable quality chairs and reduces waste. Customer service is excellent as well. The fact that they offer a warranty also, shows me that they stand by their work. I am very happy with my “new” chair. 😊

Jerry Wilson

15:54 17 Mar 21

Highly overrated chairs. Came with rust and several big, noticeable scratches/markings.

Gerard Kampf

22:22 28 Oct 20

Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just what I needed with working at home now.

Lee Carlson

16:54 07 Aug 20

Just a quick note regarding my order. I used the chat feature on your website and chatted with a real person! She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Likewise, the youtube video showing how to replace the cylinder was exceptional.

This was a simple order of a single item. Your quick, friendly and over the top service was memorable! While my needs for office furniture are small, you have a lifetime customer!

Joan Kohler

03:22 30 Jul 20

I'm very satisfied with my purchase and the customer service. A pre-purchase conversation helped me select the right chair. When the chair arrived, I was impressed with the careful packing. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great chair -- great experience. I highly recommend Crandall. Thanks!!

Ginny Bronesky Stuesser

15:48 18 Jul 20

Honest people that take pride in their product and service.

Joe Ajzenman

12:45 04 Jun 20

Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to.

Rob Futrell

16:39 03 Jun 20

They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. A touch of old school customer service with new school efficiency - perfect transaction!

Donna Olson Scott

16:56 18 May 20

Fast delivery, as promised, and chair is clean and in nearly brand new condition.

Darby Jones Howell

00:02 21 Apr 20

Super high quality, priced better than used, really fast shipping, exceptional customer service. 😀

Alejandro Alvarado

21:50 20 Apr 20

Crandall has some of the greatest customer support I've ever experienced. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. During my use of the chair I noticed there was a lot of squeakiness. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Great company, highly recommend.

Will Green

23:59 15 Apr 20

Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I’m so glad I finally made the Leap!

Paul Parobek

21:23 03 Mar 20

David and the staff go that extra mile for any customer; big or small.

Brandon Aldridge

23:12 14 Feb 20

I needed a better office chair for the long hours in front of my home office desk. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The problem was that I couldn’t bring myself to drop 1k on a new chair. I found Crandall after some web searching and I couldn’t be happier. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder.

Jack Johnson

14:50 13 Feb 20

Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide.

Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new "refurbished chair" a breeze. I could not be happier and look forward to our business relationship. Customer for life.

Leigh Cox

23:58 06 Jan 20

I am so happy with Crandall! They helped me find the parts I needed to fix my expensive desk chair. For less than $20, I was able to fix it all by myself. The quote I got from the original manufacturer was over $100 not including shipping. Thank you so much!!

Lenny Greenberg

23:32 11 Dec 19

I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. The chair arrived and it looks like new! That’s a bonus. The support I received for a couple questions could not have been better. My family was in the furniture business, so I am picky about whom I buy from and the service. This is a great source.

Tom Cruckshank

21:30 10 Dec 19

Good deal on the part I needed and good customer service.

Bryan Meech

18:14 12 Nov 19

My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The results of their product has been nothing short of excellent. They've been super easy to deal with as well! Definitely a 5 outta 5 stars.

Zan Lamkin

20:40 07 Nov 19

Great guys to work with and high quality workmanship!

Stewart Smith

20:20 12 Nov 18

Good quality and great service.

Jerry Lomashewich

23:57 25 Jan 18

Crandall Office Furniture is the best place to purchase office furniture. Huge selection and great prices. Friendly and professional. Looking for one chair or many, Crandall is the place to go.

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